Live Nation customer service can help route questions involving concerts, venues and Live Nation services. For ticket orders, refunds, transfers and mobile-entry problems, customers should normally contact the ticketing company shown on their order confirmation.
- Live Nation customer service: Submit an official support request
- Live Nation Help Center: Visit Live Nation Help
- Ticket questions: Contact the ticketing company identified on the order confirmation
- Ticketmaster Fan Support: 1-800-653-8000 for orders handled by Ticketmaster
- Ticketmaster phone hours: Monday-Friday, 9 a.m.-11:30 p.m.; Saturday, 9 a.m.-10 p.m.; Sunday, 9 a.m.-9 p.m. Eastern Time
- Live Nation venues: Find a venue and its contact information
- Corporate office phone: 1-310-867-7000 — corporate switchboard, not ordinary ticket support
- Corporate address: Live Nation Entertainment, Inc., 9348 Civic Center Drive, Beverly Hills, CA 90210
How to Contact Live Nation Customer Service
For a general Live Nation question or a problem involving Live Nation’s website or services, use the official Live Nation contact form. Choose the request type that most closely matches the issue and provide enough information for the support representative to identify the event.
Before submitting a request, have the following information ready:
- Event, artist or tour name
- Venue and event date
- Ticket seller shown on the confirmation
- Order number
- Email address used for the purchase
- A brief description of the problem
- Screenshots of errors, charges or ticket status when relevant
- The specific resolution being requested
Do not publish an order number, ticket barcode, account password, payment-card number or other private account information in a public review.
Contact the Company That Handled the Ticket Order
Live Nation events can use different ticketing companies. The correct company is normally identified in the confirmation email, credit-card description or ticket account.
- Live Nation website or general Live Nation issue: Use the Live Nation contact form.
- Ticketmaster order: Sign in, open the order under My Tickets and select the Chat icon, or call Ticketmaster Fan Support.
- AXS, SeatGeek, StubHub or another seller: Contact that ticketing company directly.
- Parking, entry, security, accessibility, bag rules or lost property: Contact the venue.
- Immediate safety emergency: Contact venue security or call 911.
If Ticketmaster handled the transaction, visit the official Ticketmaster contact page. Existing ticket holders can sign in, locate the affected order and use its order-specific chat option.
Live Nation Refunds and Event Changes
Refund options depend on how the ticket was purchased, the event’s status and the Event Organizer’s instructions. Check the event listing, ticket account and confirmation email before contacting support.
Canceled events
Under the standard purchase policy, a canceled event generally results in a refund to the original payment method after the ticketing company receives the required funds from the Event Organizer. The original purchaser normally does not need to submit a separate refund request unless different instructions are provided.
Postponed, rescheduled or moved events
Tickets usually remain valid for the new date, time or venue. The Event Organizer may approve refunds or credits, but those options are determined event by event and may have a request deadline.
Review the notice sent to the purchaser and check the order online. Do not assume that postponement automatically qualifies every ticket for a refund.
Resale and transferred tickets
Refunds and credits generally go to the original purchaser, not the person who received a transferred ticket. For certain postponed, rescheduled or moved events, a transferred ticket may need to be returned to the original purchaser before an available refund can be requested.
Review the current standard purchase policy for the complete rules and exceptions.
Venue Complaints and Accessibility Help
Contact the venue directly when a complaint concerns:
- Parking or traffic management
- Entrance lines or security screening
- Venue employees or concession service
- Accessible seating or accommodations
- Bag, camera or prohibited-item policies
- Seating conditions or obstructed views
- Lost and found
- Box-office service
- An incident that occurred inside the venue
Use the Live Nation venue directory, select the venue and review its Plan Your Visit information. Venue pages may provide telephone numbers, accessibility instructions, box-office hours and event-day policies.
For an onsite complaint, document the date, approximate time, location and department involved. If possible, ask for a supervisor or guest-services representative before leaving the venue.
Mobile Tickets and Entry Problems
Sign in well before arriving at the event and confirm that the tickets appear in the correct account. If supported, add the tickets to Apple Wallet or Google Wallet before traveling to the venue.
Screenshots of rotating or changing ticket barcodes may not work for entry. Keep the phone charged, confirm the account email address and arrive early enough to visit the box office if the ticket cannot be displayed.
If the ticket was transferred, make sure the recipient accepted the transfer through the official ticketing account. Do not send ticket barcodes or account passwords through public comments, social media or unverified support channels.
How to Escalate a Live Nation Complaint
For the clearest complaint record:
- Identify whether Live Nation, the ticket seller, the venue or the Event Organizer controls the issue.
- Contact the correct company through its official support route.
- Provide the event, venue, date, order number and purchaser email.
- State the problem in chronological order.
- Explain the resolution requested, such as a refund review, account correction or venue response.
- Save confirmation emails, screenshots and case numbers.
- If unresolved, reply through the same case so the complaint history remains together.
Live Nation Customer Reviews and Complaints
At the time of this update, this page has one published reader review with an average rating of 1.0 out of 5. The review dates from July 2018 and describes parking, traffic, entry delays and employee interactions at a particular concert venue.
That review represents one customer’s venue experience and is not enough to establish Live Nation’s overall current service quality. Readers should consider the date, venue, ticket seller, type of complaint and eventual resolution when evaluating reviews.
Common subjects that customers may discuss include:
- Event cancellations and refund timing
- Rescheduled-event policies
- Mobile-ticket access
- Ticket transfers
- Parking and entrance delays
- Venue employees and security
- Accessibility arrangements
- Difficulty identifying the correct support company
Frequently Asked Questions
What is the Live Nation customer service phone number?
Live Nation does not currently publish one universal fan-support number through its Help Center. Use the official Live Nation contact form. If Ticketmaster handled the order, Ticketmaster Fan Support can be reached at 1-800-653-8000.
Is 1-800-653-8000 a Live Nation number?
It is Ticketmaster Fan Support. Use it for an order handled by Ticketmaster, not as a universal contact number for every Live Nation event or venue issue.
How do I request a refund for a canceled Live Nation event?
Check the ticket account and event notice first. Canceled-event refunds are generally returned to the original purchaser’s payment method, although processing depends on the ticketing company and Event Organizer.
Who handles a complaint about parking or venue employees?
Contact the venue directly. Parking, entrance operations, security, guest services, accessibility and onsite employee complaints are normally venue matters.
What should I do if my mobile ticket will not load?
Sign in to the ticket seller’s official account, locate the order and follow its mobile-entry instructions. If the event is approaching, contact the ticket seller and arrive early enough to request help from the venue box office.
What is Live Nation’s corporate address?
Live Nation Entertainment, Inc. lists its principal executive offices at 9348 Civic Center Drive, Beverly Hills, CA 90210. The corporate switchboard is 1-310-867-7000, but it is not the primary route for routine ticket support.
Related Ticket Customer Service Pages
- Ticketmaster Customer Service
- AXS Customer Service
- SeatGeek Customer Service
- StubHub Customer Service
About Live Nation
Live Nation is a live-entertainment company involved in concert promotion, ticketing, sponsorships and venue operations. Live Nation Entertainment also includes Ticketmaster, although individual events may use other ticketing providers. Customers should always check their order confirmation before choosing a support route.
Customer Service Numbers Disclaimer
At CustomerServiceNumbers.com, we provide a rating and comment section where readers can leave their own reviews. Evaluating these reviews and complaints may help consumers compare customer-service experiences.
Note: This website listing is not associated with Live Nation, Live Nation Entertainment, Ticketmaster, any venue, artist, promoter, Event Organizer or ticket seller. The information and reviews are a service provided by CustomerServiceNumbers.com.
Live Nation does not provide support services directly through this website. For questions or concerns about a concert, ticket order, refund, account or venue, contact Live Nation, the ticket seller or the venue directly through the official support routes above.
Last updated August 13, 2026.
