Fandango Customer Service


How To Contact Fandango Customer Service

Fandango is the ultimate movie website. You can find movie reviews, clips, information, bios, showtimes, and you can purchase movie tickets in advance. 1-866-857-5191


24 Responses

  1. Worst company ever. Couldn’t buy tickets to movie theatre I wanted after an hour of trying . Had same problem last year threw gift cards away. No responses

    When called . Trying to return gift card to store where bought

  2. Worst customer service or shall I say none. Held for over 2 hours and sent 2emaila with no response. They double charged me and I can’t get a refund!

  3. Fandango Customer service is ultimately non existent ! They never answer or send you on a runaround, Have waisted more time trying to contact them than the product is worth. Never!

  4. Scam!!!!

    I bought my tickets for 7/27 @2:40pm but made a mistake for 7/26 @2:40, while it was 2:30 pm at the time of purchase. I leave in Vancouver and tickets were bought for Bridgeport Plaza which would be 45 min drive, which I planned to head that way on 7/27.


    Fandango would not acknowledge the cirstuffstances, the time of purchase or what so ever… TOTAL SCAM!!!

    From now I rather to directly to the theater.. NO MORE FANDANGO!!! NO THANK YOU!!!!

  5. I made a mistake ordering movie tickets on March 3, 2016 and Fandango will not exchange or refund my money. I accidentally choose the wrong date and immediately called customer service when I saw what happened. Literally this was right after I made the purchase. I was told since I didn’t call in two hours before the movie they could not do anything. I thought I was ordering tickets for Saturday’s March 5, 2016 8pm movie for my friends and I placed the order at 7:30 on March 3, 20 16 but the date I selected was March 3 date not March 5. No kidding I didn’t make the two hour window.

    Anyone who has ever used a touch screen phone to text, search or order anything knows you sometimes select or type the wrong thing because your fingers are to big and the calibration on the phone is sensitive. So I made a mistake and tried to correct it immediately. I was told I wasn’t going to get my money back and I couldn’t change the date to when I needed the tickets. So Fandango made $50 off of me. An honest mistake and they profit from it.

    I would understand if I was a customer that constantly did this asking for refunds or exchanges but I’m not. I have a VIP account with them so they can track and see I don’t do this often or even use them that much. I would even understand if I had placed the order days ago and waited last minute to make an exchange or ask for a refund but I went to Fandango immediately after I made the mistake.

    So if you accidentally order something incorrectly on Fandango and it isn’t two hours before then they still make a profit off of your honest mistake. Fandango says the understand life happens, well I guess they don’t understand you make mistakes in life. So that isn’t a completely true statement.

    I didn’t even want a refund I just wanted to exchange the date of my tickets. Don’t use Fandango they are just in it for money they don’t care about their customers.

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