IMDb customer service can help with IMDb and IMDbPro login problems, subscription billing, cancellation, account recovery, incorrect credits, name-page changes, contribution questions, ratings, reviews and mobile-app issues. IMDb does not currently offer customer support by telephone. Use the official Help Center, contact form or Support Community instead.
Private billing, account and IMDbPro questions should be submitted through IMDb’s signed-in contact flow. The IMDb Support Community is public, so do not post payment information, account details, private documents or personal identification there.
How to Contact IMDb Customer Service
- IMDb customer-service phone number: IMDb does not provide telephone customer support.
- IMDb Help Center: IMDb Help
- IMDb Contact Us: Contact IMDb Support
- IMDb login help: Get Help Signing In
- IMDb Support Community: Visit the Public IMDb Support Community
- IMDbPro Help: IMDbPro Support
- IMDbPro Contact Us: Contact IMDbPro Customer Service
- IMDbPro Account Settings: Manage an IMDbPro Membership
- IMDb account settings: Manage an IMDb Account
- Delete an IMDb account: Request IMDb Account Deletion
- Contribution history: Track IMDb Data Contributions
- IMDb Conditions of Use: Review IMDb Terms
- IMDb Privacy Notice: Review IMDb Privacy Information
- Official website: IMDb.com
- IMDbPro website: IMDbPro.com
- Published mailing address: IMDb.com, Inc., P.O. Box 81226, Seattle, WA 98108-1226
- Owner: Amazon
The telephone numbers sometimes shown in third-party directories or app-store developer listings are not IMDb customer-service or billing lines. IMDb’s official Help Center states that support is provided online.
IMDb Support Response Times
The Help Center and public Support Community can be accessed at any time. IMDb states that customers using its private contact process should normally receive a response within 24 hours.
IMDbPro member support operates seven days a week, with responses typically sent within 24 hours, excluding holidays. A response is not guaranteed immediately, so include enough information for the support representative to understand the issue without requesting several rounds of clarification.
Best IMDb Support Route by Issue
- General IMDb question: Search the Help Center first.
- Public feature or site question: Use the IMDb Support Community.
- Private account or billing problem: Sign in and use the Contact Us flow.
- Cannot sign in: Use IMDb login help and the account-recovery options.
- IMDbPro cancellation: Use IMDbPro Account Settings on a desktop browser.
- IMDbPro billing or renewal charge: Select the IMDbPro billing topic in Contact Us.
- Former IMDbPro member with a billing question: Use the former-member billing contact option.
- Incorrect movie, television or person information: Select Edit Page on the relevant IMDb page.
- Missing or incorrect acting or crew credit: Submit a filmography correction with evidence.
- Contribution is still pending: Review Contribution History and processing status.
- Claimed the wrong IMDb page: Use IMDbPro Page Controls or contact IMDbPro support.
- Photo or demo-reel issue: Use IMDbPro page-management support.
- User review or profile problem: Use IMDb general support or the public Support Community.
- Copyright complaint: Follow IMDb’s copyright-notice instructions rather than ordinary customer support.
- Problem watching a movie: Contact the streaming, rental or television provider that supplies the video.
- IMDb mobile-app problem: Update the app, troubleshoot the device and report the issue through IMDb support.
Information to Have Before Contacting IMDb
For an IMDb Account Problem
- Email address connected with the account
- IMDb username
- IMDb profile URL
- Sign-in method, such as IMDb, Amazon, Google or Apple
- Approximate account-creation date
- Last successful login date
- Exact error message
- Device, browser or app version
- Steps already attempted
For an IMDbPro Billing Problem
- Email address associated with IMDbPro
- Whether the account uses an IMDb or Amazon login
- Membership type
- Monthly, annual or group plan
- Trial start and end dates
- Billing date
- Amount charged
- Cardholder name
- Card type
- Last four digits of the card
- Card expiration date
- Billing ZIP code
- Invoice or receipt
- Cancellation confirmation
For a Credit or Database Correction
- IMDb name-page or title-page URL
- Exact data that is incorrect
- Correct information
- Production title and year
- Episode number when applicable
- Role, department or character name
- On-screen credit photograph
- Contract, call sheet or official documentation when appropriate
- Official website or reliable public source
- Previous contribution reference number
- Explanation of why the change is needed
Do not post a password, full payment-card number, government identification, private contract, unreleased production information or confidential representation details in the public Support Community.
What Is IMDb?
IMDb is an entertainment-information database covering movies, television programs, performers, filmmakers, production companies, video games, podcasts and other entertainment content.
IMDb features can include:
- Cast and crew information
- Filmographies
- Title details
- Release dates
- Ratings and user reviews
- Watchlists
- Trailers and videos
- Entertainment news
- Where-to-watch information
- Box-office information
- User-contributed corrections and additions
IMDb.com is free for ordinary noncommercial use and is supported by advertising and related revenue. IMDbPro is a separate professional membership product.
Who Owns IMDb?
IMDb is owned by Amazon. Amazon acquired the Internet Movie Database in 1998.
IMDb.com, Inc. remains the company identified in IMDb’s current Conditions of Use. Amazon account credentials may also be used to sign in to IMDb and IMDbPro.
IMDb vs. IMDbPro
IMDb.com
- Free for ordinary noncommercial use
- Movie and television information
- Ratings and reviews
- Watchlists and lists
- Entertainment news
- Data contributions
- Where-to-watch information
IMDbPro
- Entertainment-industry contact information
- Professional page claiming
- Profile photos and demo reels
- Known For customization
- STARmeter and industry rankings
- In-development title information
- Advanced professional search
- Representation and company information
- Professional networking and research tools
An ordinary IMDb account does not create a paid membership charge. A transaction labeled IMDb is more likely connected with IMDbPro or another paid professional feature.
How Much Does IMDbPro Cost?
Current standard IMDbPro Premium prices include:
- Individual monthly: $19.99 per month
- Individual annual: $149.99 per year
- Group plan: $79.99 per month for up to five members
Taxes may apply. Promotional, union, affiliate and regional offers can temporarily change the price.
IMDbPro also offers a limited Basic Subscription with no monthly membership fee for qualifying entertainment professionals. Basic Subscription requires existing IMDb credits and a valid payment method for identity verification.
IMDbPro Free Trial and Automatic Renewal
New IMDbPro Premium members generally receive a 30-day trial. A payment plan and valid card are required when signing up.
If the trial is not canceled:
- The selected membership automatically begins.
- The payment method is charged.
- The subscription continues until canceled.
- Applicable taxes may be added.
Cancel during the trial to prevent the membership charge. Access normally continues until the trial expires.
How to Cancel IMDbPro
- Open IMDbPro in a desktop web browser.
- Sign in to the correct IMDbPro account.
- Open Account Settings.
- Select Cancel Membership.
- Select Continue to Cancel.
- Continue through the feedback page.
- Select Confirm Cancellation.
- Save the confirmation.
- Review the final membership-access date.
- Check the payment account after the next scheduled renewal date.
IMDbPro membership cannot currently be managed or canceled through the IMDbPro mobile app.
Removing the app, signing out or no longer using IMDbPro does not cancel billing.
What Happens After Canceling IMDbPro?
IMDbPro access generally continues until the end of the paid membership period.
After IMDbPro Premium ends:
- Verified filmography credits remain on IMDb.
- Uploaded photos and demo reels may be removed.
- Featured-image selections may be removed.
- Known For customization may revert to IMDb’s algorithm.
- Profession customization may revert.
- Some claimed-page controls become unavailable.
IMDb states that certain Premium page information can be restored when the member renews within 12 months.
Ending an IMDbPro Basic Subscription can permanently remove some Basic-only self-verified information, page controls, vanity URLs and the connection between the account and claimed page.
IMDbPro Membership Is Suspended
A membership may show as suspended when IMDb could not charge the payment method.
Check:
- Card expiration date
- Billing address
- Available funds
- International or recurring-payment restrictions
- Whether the correct IMDbPro account is being used
- Whether another account contains the active membership
Update the payment method and use the official Contact Us page when the paid membership remains inaccessible.
Unexpected IMDbPro Charge
An unfamiliar IMDbPro transaction may involve:
- A free trial that converted to paid membership
- An annual renewal
- A monthly renewal
- A promotional membership renewing at standard price
- A second IMDbPro account
- A membership created with an Amazon login
- A group-plan charge
- A household member or authorized card user
- An unauthorized transaction
IMDb asks customers who do not recognize a charge to provide the cardholder name, card type, last four digits, expiration date, billing ZIP code, transaction date and amount through the private support process.
Do not post those details in the public Support Community or a CSN review.
Can I Get an IMDbPro Refund?
IMDb does not publish one universal refund promise covering every billing situation. Contact IMDbPro support promptly when requesting review of:
- Duplicate charge
- Charge after confirmed cancellation
- Unrecognized membership
- Incorrect membership plan
- Trial charged after timely cancellation
- Billing to the wrong account
- Service inaccessible after payment
- Incorrect tax or billing information
Cancellation stops future renewal when completed correctly but does not automatically guarantee a refund of a charge that has already processed.
How to Find an IMDbPro Receipt
Sign in to the IMDbPro account and review Account Settings or membership billing information.
A receipt or invoice can help document:
- Membership owner
- Plan type
- Billing date
- Membership period
- Amount
- Tax
- Payment method
Contact IMDbPro support if the membership is inactive and the old receipt cannot be accessed.
IMDb Login Problems
IMDb can support several sign-in methods, including:
- IMDb credentials
- Amazon credentials
- Google sign-in
- Apple sign-in
Common login problems include:
- Using the wrong sign-in provider
- Creating a second IMDb account accidentally
- Old or inaccessible email address
- Incorrect password
- Browser cookies blocked
- Redirect loop
- Amazon account changes
- Apple private-relay email confusion
- Google account mismatch
Forgotten IMDb Password
- Open IMDb’s official sign-in page.
- Select the sign-in method originally used.
- Use the password-reset option.
- Check spam and junk folders.
- Use the newest reset email.
- Confirm that the email belongs to the correct account.
- Try another sign-in provider if the account was linked differently.
- Use IMDb login support if recovery fails.
IMDb support should not be expected to reveal a password. Account ownership must be verified.
IMDb Account Linked to Amazon
When IMDb uses an Amazon sign-in, the Amazon account can control the email address, telephone number, password and two-step verification.
Use Amazon Login & Security settings for:
- Amazon-linked email changes
- Amazon-linked password changes
- Telephone-number changes
- Two-step verification
- Amazon account security
Deleting the linked Amazon account also deletes the associated IMDb and IMDbPro accounts and related data.
Duplicate IMDb Accounts
A duplicate account can be created when a user signs in with a different provider or email address.
Before deleting either account, compare:
- IMDb username
- Profile URL
- Watchlist
- Ratings
- Reviews
- Lists
- Badges
- IMDbPro membership
- Claimed name page
Deleting the wrong account can permanently remove ratings, lists and reviews.
How to Delete an IMDb Account
- Cancel any active IMDbPro membership.
- Sign in to the IMDb account.
- Open the Delete Account page.
- Select Request Account Deletion.
- Check the account email.
- Follow the confirmation instructions within five days.
- Confirm that the correct IMDb profile is being deleted.
IMDb account deletion cannot be reversed.
What Is Removed When an IMDb Account Is Deleted?
Account deletion removes associated personal-account activity such as:
- Ratings
- Watchlists
- Personal lists
- User reviews
- Profile activity
Factual data contributions are not automatically removed. A credit, title, biography or other accepted database contribution can remain because IMDb treats it as part of its factual entertainment database rather than private account content.
Cannot Delete IMDb Account Without Email Access
IMDb states that only the account owner may delete an account. When the customer cannot access the registered email or complete the required sign-in, IMDb may be unable to delete the account on the customer’s behalf.
Attempt to recover the email account or original sign-in method first.
IMDb User Profile vs. IMDb Name Page
IMDb User Profile
A user profile represents activity from an IMDb account, including ratings, lists, reviews and badges.
IMDb Name Page
A name page is a database entry for an actor, director, writer, producer, crew member or other entertainment professional.
Deleting a user account does not automatically delete a factual name page or filmography. Claiming a professional name page does not make every fact on the page private or removable.
How to Correct Information on IMDb
- Open the affected title or name page.
- Scroll to the bottom.
- Select Edit Page.
- Choose the type of information to add, correct or delete.
- Enter the corrected information.
- Provide a clear explanation.
- Add supporting evidence when requested.
- Check the submission for errors.
- Submit the update.
- Save the contribution reference number.
IMDb accepts data from contributors but reviews submissions under its eligibility, formatting, evidence and accuracy rules.
Incorrect Acting or Crew Credit
A credit-correction request should identify:
- Correct person
- Title and year
- Episode
- Role or department
- Character name
- Credit order
- Whether the credit appeared on screen
- Supporting evidence
Use Correct/Delete for an existing incorrect entry. Use Add for a missing eligible credit.
IMDb Will Not Remove Accurate Information
IMDb generally does not remove accurate factual information merely because the person or company would prefer that it not appear.
A deletion request is more likely to be accepted when the information is:
- Incorrect
- Duplicated
- Attached to the wrong person
- Ineligible under IMDb guidelines
- Unsupported
- Connected with a title that never existed or was entered in error
Provide evidence and explain the factual problem rather than simply asking for accurate information to disappear.
Incorrect Birth Date or Personal Information
Birth-date additions and corrections generally require reliable supporting evidence.
Submit:
- Correct information
- Reliable public source
- Explanation of the error
- Relevant page URL
Some personal information may not be open to ordinary public contribution, and privacy-sensitive requests can require direct support review.
Track an IMDb Contribution
Use Contribution History to review:
- Submission reference number
- Date submitted
- Processing status
- Accepted items
- Declined items
- Items still pending
Some new-title submissions include a Track Contribution link leading to IMDb Contributor.
Do not repeatedly submit identical changes while the first contribution remains within the normal processing period.
IMDb Contribution Was Declined
- Review the contribution status.
- Check the applicable IMDb guideline.
- Confirm that the credit or data is eligible.
- Add better evidence.
- Explain the source clearly.
- Resubmit through Contribution History when appropriate.
- Use the Support Community for general contribution guidance.
- Use private contact support when confidential documents are involved.
How to Claim an IMDb Name Page
Eligible entertainment professionals can claim a name page through IMDbPro.
Claiming can allow control of certain professional presentation features, including:
- Profile images
- Demo reels
- Known For selections
- Professional information
- Page-display preferences
Claiming a page does not allow the member to freely remove verified credits or override IMDb’s factual-data policies.
Someone Else Claimed My IMDb Page
A page may already be claimed through:
- An older IMDbPro account
- An agent or manager
- A family member
- A former representative
- An account created with another email address
- An unauthorized person
Check former memberships and representatives first. Contact IMDbPro support if the page appears to have been claimed without authorization.
IMDb Photos and Demo Reels
IMDbPro Premium members can manage certain photos, primary-image choices and demo reels connected with their claimed page.
A video uploaded through the current account can normally be removed through the Your Videos page. A video uploaded through an older or different account may require direct IMDbPro assistance.
After IMDbPro cancellation, uploaded media and custom page selections may be removed or revert.
IMDb Rating Problems
IMDb ratings use a weighted system and may not equal a simple arithmetic average of every vote.
Ratings can change because:
- Additional users vote.
- IMDb applies weighting.
- Suspicious or ineligible activity is excluded.
- The voting population changes over time.
- Early-release ratings stabilize after wider viewing.
IMDb does not publish every detail of its rating-weighting system because doing so could make manipulation easier.
IMDb User Review Was Removed or Rejected
User reviews must comply with IMDb submission and community guidelines.
A review may be rejected or removed because of:
- Personal attacks
- Harassment
- Profanity or obscene content
- Private personal information
- External links
- Advertising or spam
- Impersonation
- Content unrelated to the title
- Duplicate submission
Revise the review to focus on the title and comply with the applicable guidelines.
IMDb Watchlist or List Is Missing
Check:
- Whether the correct account is signed in
- Whether a second account was created
- Whether the list was marked private
- Whether the app and website use the same login
- Whether an Amazon, Google or Apple login created a separate profile
- Whether the account was deleted
Record the user-profile URL and list name before contacting support.
How to Watch a Movie Listed on IMDb
IMDb provides information about where some movies and shows can be streamed, rented, purchased or watched through participating services.
IMDb is not normally responsible for:
- Streaming-subscription billing
- Rental charges
- Playback errors on another service
- Missing episodes on another platform
- Television-provider authentication
- Regional streaming rights
Contact the streaming, rental, cable or television provider that supplies the video.
IMDb App Is Not Working
- Update the IMDb app.
- Restart the device.
- Confirm the internet connection.
- Sign out and sign back in.
- Confirm the correct account.
- Update the device operating system.
- Clear app cache when supported.
- Remove and reinstall the app after saving account information.
- Try IMDb.com in a browser.
- Contact IMDb with the device, app version and error.
IMDb Website Login Loop or Redirect Problem
Try:
- Allowing required cookies
- Clearing IMDb and Amazon site data
- Disabling conflicting privacy extensions temporarily
- Using a private browser window
- Trying another browser
- Signing out of Amazon and IMDb
- Confirming the intended sign-in provider
Do not repeatedly create new accounts while attempting to recover the original profile.
IMDb Support Community Privacy Warning
The official IMDb Support Community is hosted by a third-party community platform and is publicly visible.
Do not post:
- Payment-card information
- IMDbPro billing details
- Passwords
- Verification codes
- Private email addresses
- Personal telephone numbers
- Home addresses
- Government identification
- Contracts or unreleased documents
- Private correspondence
Use IMDb’s private Contact Us flow for account, billing and security problems.
IMDb Customer Service Scam Warnings
- IMDb does not provide ordinary telephone customer service.
- Be cautious with websites advertising an IMDb billing phone number.
- Do not pay an unofficial service to correct a credit.
- Do not provide an IMDb or Amazon password to a caller.
- Do not share a one-time verification code.
- Do not install remote-control software at the request of an alleged IMDb agent.
- Do not pay support fees with gift cards, cryptocurrency or wire transfer.
- Open IMDb and Amazon websites directly rather than following unexpected login links.
- Do not send confidential production documents through a public forum.
- A public CSN review does not reach IMDb customer service.
Copyright Complaints
IMDb publishes a separate copyright-notice process for material believed to infringe a copyright.
The copyright contact is not intended for:
- IMDbPro billing
- Account recovery
- Credit corrections
- Ratings complaints
- Subscription cancellation
- General customer service
Review the current Conditions of Use before submitting a copyright notice. False or incomplete legal notices can have consequences.
How to Escalate an IMDb Complaint
- Identify whether the problem involves IMDb, IMDbPro, data contributions or another streaming provider.
- Search the official Help Center.
- Use the signed-in Contact Us flow.
- Select the most specific issue category.
- Provide URLs, dates, reference numbers and screenshots.
- Keep private information out of the public Support Community.
- Reply within the same support case when possible.
- Ask for a written explanation of a billing, account or contribution decision.
- Save cancellation and billing confirmations.
- Use the published mailing address only after normal support routes have been attempted.
- Follow IMDb’s formal dispute process only when ordinary customer service cannot resolve a qualifying dispute.
A review submitted to CustomerServiceNumbers.com does not cancel IMDbPro, recover an account, correct a credit, remove a name page, restore a review or open an IMDb support case.
IMDb Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has one IMDb review with an overall rating of 3.0 out of 5.
The review was submitted on June 20, 2018. It criticizes a change to IMDb’s “Born Today” section and says that some birthplaces were not shown. The review does not describe a billing problem, an IMDbPro cancellation, account recovery or a direct interaction with customer service.
One older review is not enough to establish a reliable current support trend.
New reviews can help readers understand experiences involving:
- IMDb login recovery
- IMDbPro billing
- Trial cancellation
- Unexpected renewal charges
- Credit corrections
- Page claiming
- Photo and demo-reel management
- Contribution processing
- Ratings and reviews
- Mobile-app problems
- Support response times
Frequently Asked Questions About IMDb Customer Service
What is the IMDb customer-service phone number?
IMDb does not provide telephone customer support. Use the Help Center, signed-in Contact Us page or official Support Community.
Is 1-206-266-2425 the IMDb billing number?
No official IMDb support page identifies that number as an IMDb billing line. IMDb explicitly states that it does not provide telephone customer service.
How long does IMDb support take to respond?
IMDb says customers using the private support process should generally receive a response within 24 hours. IMDbPro support operates seven days a week, excluding holidays.
How do I contact IMDbPro?
Sign in through the IMDb Help Center, choose an IMDbPro topic and select the email option when available.
How do I cancel IMDbPro?
Sign in through a desktop browser, open IMDbPro Account Settings, select Cancel Membership and continue until Confirm Cancellation is completed.
Can I cancel IMDbPro in the app?
No. IMDb currently directs members to manage cancellation through the desktop website.
Does IMDbPro automatically renew?
Yes. Paid memberships and trials normally renew or convert automatically unless canceled.
How much does IMDbPro cost?
Current standard Premium pricing is $19.99 monthly or $149.99 annually. A group plan is $79.99 monthly for up to five members. Promotions and taxes can change the final amount.
Is IMDb free?
IMDb.com is free for ordinary noncommercial use. IMDbPro is a separate paid professional service.
Why was I charged by IMDb?
The transaction may involve an IMDbPro trial conversion, monthly or annual renewal, promotional membership, group plan or another IMDbPro account.
How do I correct an IMDb credit?
Open the relevant name or title page, select Edit Page, choose Correct/Delete and submit the accurate information with an explanation and evidence.
Can I remove accurate information from IMDb?
IMDb generally retains accurate factual entertainment information. A person’s preference that a correct credit or fact be removed does not necessarily qualify it for deletion.
How do I claim my IMDb page?
Eligible entertainment professionals can claim a name page through IMDbPro.
Is an IMDb profile the same as an actor’s IMDb page?
No. A user profile contains account activity such as ratings and lists. A name page is a factual database entry for an entertainment professional.
How do I delete an IMDb account?
Cancel any active IMDbPro membership, open the Delete Account page and confirm the request through the account email within five days.
Does deleting my IMDb account remove my film credits?
No. Deletion removes ratings, lists and user reviews, but accepted factual contributions and filmography credits can remain.
Who owns IMDb?
IMDb is an Amazon company. Amazon acquired IMDb in 1998.
Where is IMDb located?
IMDb’s current Conditions of Use publish IMDb.com, Inc., P.O. Box 81226, Seattle, WA 98108-1226.
Related Entertainment, Streaming and Account Support Pages
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes, subscription guidance, account-recovery information, correction procedures, privacy warnings and customer reviews.
We are not owned by IMDb, IMDb.com, Inc., IMDbPro, Amazon, Google, Apple, Sprinklr, a streaming provider, production company, talent agency or payment company.
Share Your IMDb Customer Service Experience
Have you contacted IMDb about an account problem, IMDbPro charge, cancellation, refund request, incorrect credit, claimed page, photo, demo reel, data contribution, rating, review or mobile-app problem? Leave a factual review below and explain the support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include a password, verification code, payment-card information, private email address, personal telephone number, unpublished production document, confidential contract, government identification or name and private information of an individual IMDb employee.
Page Update Note
This IMDb customer-service page was reviewed and updated on July 16, 2026. The update removed an unsupported billing phone number, replaced the Amazon street address with IMDb’s published mailing address, added current IMDb and IMDbPro support routes, explained subscription cancellation and account deletion and replaced unsupported review claims with a summary of the one visible CSN review.
Last Updated: July 16, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with IMDb, IMDb.com, Inc., IMDbPro, Amazon, Sprinklr, a streaming provider, production company, talent agency or payment processor. IMDb does not provide support through this website.
Support routes, membership prices, trial terms, renewal procedures, account features, contribution rules, ratings policies, app functions and company contact information can change. Review the current IMDb Help Center, IMDbPro Account Settings, Conditions of Use and Privacy Notice for controlling information.
This page cannot cancel IMDbPro, issue a refund, reset a password, access an IMDb account, correct a credit, claim a name page, remove factual information, restore deleted content or resolve a copyright dispute. It is not legal, financial, entertainment-industry, privacy, intellectual-property or payment-dispute advice.
