IMVU is an online social platform and virtual world where users create avatars, chat in 3D rooms, shop for virtual goods, join communities, and use creator tools. If you need IMVU customer service for account access, billing, credits, VIP support, disabled accounts, purchases, safety reports, reviews, or complaints, use the support options below.
IMVU Customer Service and Support Options
- General Support: Use the IMVU Community Center and submit a support ticket
- Phone Support: IMVU says phone support was discontinued as of June 1, 2025
- VIP Live Chat: Available to eligible VIP members during posted live chat hours
- Live Chat Hours: Tuesday–Saturday, 9 a.m.–6 p.m. Pacific Time
- Billing Support: Use the IMVU Help Center and choose Billing Support when submitting a case
- Creator Support: Use IMVU’s Creator Support route inside the Community Center
- DMCA / Copyright: DMCA@imvu.com
- Press: press@imvu.com
Best Ways to Contact IMVU
The best IMVU support route depends on whether you can log in, whether you are a VIP member, and whether your issue involves billing, account access, safety, creator tools, or virtual goods.
- Can log in: Sign in to the IMVU Community Center and submit a ticket from your account.
- Cannot log in: Use the IMVU support ticket form for account access issues.
- VIP member: Use VIP live chat during posted support hours if the live chat option is available on your account.
- Billing or duplicate charge: Submit a case and choose Billing Support.
- Creator issue: Use Creator Support for product, catalog, peer review, payout, or creator account questions.
- Safety or abuse report: Use IMVU’s Privacy and Safety support options or in-platform reporting tools.
You can also visit the official IMVU Community Center, the IMVU support ticket page, the IMVU Contact page, the IMVU Contact Us page, or the IMVU website.
IMVU Mailing Address
- Mailing Address: IMVU, 2261 Market Street, #86958, San Francisco, CA 94114
- Impressum Address: IMVU, LLC, PO Box 2772, Redwood City, CA 94063 USA
- Fax: 650-321-7263
Before You Contact IMVU Support
Having the right details ready can help IMVU review your case more quickly.
- Your avatar name or IMVU username
- The email address connected to the account
- The original email address used when the account was created, if different
- Your birthday entered at signup, if needed for verification
- Order numbers, ticket numbers, or transaction IDs
- The last 4 digits of the card or the PayPal email used for billing, if relevant
- Screenshots of error messages, disabled-account notices, billing issues, or chat problems
- The device and platform involved: IMVU Classic, IMVU Web, IMVU Mobile, Windows, Mac, iOS, or Android
Common Reasons Customers Contact IMVU
- Account login problems or password reset issues
- Disabled, suspended, held, or taken-over accounts
- Credits, subscriptions, VIP Club, VCOIN, VCORE, or NFT questions
- Duplicate purchases, accidental purchases, billing errors, or refund requests
- Missing virtual items, catalog purchases, or order problems
- Creator product review, creator payout, catalog, or peer review issues
- Privacy, safety, harassment, adult safety, or child/teen safety reports
- Age verification, name change tokens, or account verification
- Chat room, mobile app, desktop app, or web app technical issues
- DMCA, copyright, or creator content disputes
IMVU Account Access and Disabled Account Help
If you cannot log in to IMVU, use the support ticket form for account access issues. IMVU asks for details such as your avatar name, original email address, birthday entered at signup, billing information if applicable, and where the account was created.
If your account was disabled, suspended, placed on hold, or taken over, include screenshots and explain the timeline clearly. Do not create multiple tickets for the same issue unless IMVU instructs you to do so, because duplicate tickets may slow down the support process.
IMVU Billing, Credits, and Refund Support
For billing issues, use the IMVU Help Center and choose Billing Support when submitting a case. IMVU says refund requests for duplicate or accidental purchases should be handled by opening a ticket and providing the payment method, order details, and description of the problem.
If the purchase was made through a third-party billing provider such as Google Play, Apple, PayPal, Boku, Paymentwall, or another payment partner, IMVU may direct you to that provider for some billing issues. Save receipts, order IDs, payment confirmations, and screenshots before filing a case.
VIP Live Chat Support
IMVU says live chat remains available for eligible VIP members during designated hours. If you are a VIP member and do not see the live chat option, sign in to the Community Center, check your VIP status, and confirm that you are trying during the posted live chat window.
IMVU’s current support information says phone support has been discontinued, so older phone numbers found online may no longer be reliable for customer service.
IMVU Safety, Privacy, and Moderation Issues
For harassment, safety concerns, adult safety issues, child or teen safety issues, privacy violations, impersonation, account takeover, or abusive behavior, use IMVU’s support and reporting tools. Include screenshots, avatar names, room names, dates, and a clear description of what happened.
Do not share passwords, verification codes, payment information, private messages, or private account details with other users. Be cautious of anyone promising free credits, account recovery, VIP upgrades, rare items, or refunds outside IMVU’s official support system.
Creator Support and Virtual Goods
IMVU Creators should use Creator Support for catalog items, peer review, product disputes, creator tools, payout questions, intellectual property concerns, and product-rating issues. Include product IDs, catalog links, screenshots, and any previous ticket numbers when submitting a creator case.
IMVU Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 IMVU reviews and complaints. If you have contacted IMVU customer service, you can leave a review below to help other users understand what to expect when submitting tickets about account access, billing, credits, VIP support, disabled accounts, refunds, creator issues, safety reports, or virtual goods.
Because there are no visible IMVU reviews yet on this page, CustomerServiceNumbers.com is not summarizing customer sentiment at this time. New reviews may help identify common praise, complaints, support delays, billing concerns, account recovery problems, moderation issues, or successful resolutions.
Safety and Privacy Tips
Do not post your IMVU password, email password, full name, payment details, order number, ticket number, birthdate, private messages, verification codes, or other private account information in a public review or comment. If someone contacts you claiming to be from IMVU and asks for payment by gift card, cryptocurrency, wire transfer, remote access, or a suspicious link, verify the request through the official IMVU support site.
Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.
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Disclaimer
CustomerServiceNumbers.com is not affiliated with IMVU, IMVU, LLC, or Together Labs. Contact information is provided for informational purposes and may change. Always verify account-specific support options through the official IMVU website or Community Center before sharing private information or making payments.