Kijiji users may need help with an account restriction, login problem, missing or removed listing, messaging issue, promoted-ad charge, suspicious buyer or seller, scam attempt, account security problem, or other technical issue. Kijiji now provides customer support primarily through its Community Connect platform rather than a general public customer-service phone number or email address.
How to Contact Kijiji Customer Service
- Kijiji Community Connect: Kijiji Community Support
- Account Help: Use the My Kijiji Account section of Community Connect
- Listing and Technical Help: Use the appropriate support category in Community Connect
- Safety and Scam Help: Use Kijiji’s Trust and Safety resources in Community Connect
- Suspicious/Phishing Email Reports: phishing@kijiji.ca (for suspected phishing, not general customer service)
- Privacy Correspondence: Kijiji Canada Ltd., Attention: Privacy Officer, 30 Adelaide St. East, 12th Floor, Toronto, ON M5C 3G8, Canada
- Official Website: Kijiji.ca
Important: Kijiji moved its customer-service resources to Community Connect effective July 1, 2026. Older pages that list a general Kijiji support email or describe email support as available 24 hours a day may no longer reflect the current support process.
Kijiji does not currently publish a general customer-service telephone number for ordinary buyers and sellers.
Best Kijiji Support Route by Issue
- Cannot sign in: Use the account-login and password help available through Kijiji and Community Connect.
- Account restricted: Review the restriction notice and use the account-support section of Community Connect.
- Listing not showing: Check My Ads and use the listing-support section.
- Listing removed: Review Kijiji’s posting policies and the reason supplied for removal.
- Messaging problem: Use the messaging and technical-support resources.
- Promoted-ad or billing problem: Use Kijiji’s payment and billing support resources.
- Suspicious buyer or seller: Report the listing or conversation and block the user when appropriate.
- Phishing email: Do not click links; forward the suspicious email to phishing@kijiji.ca.
- Compromised account: Secure the Kijiji account and associated email account immediately.
- Delete an account: Submit the account-deletion request through the Kijiji mobile app.
- Privacy request: Use Kijiji’s privacy process or contact its Privacy Officer.
Kijiji Community Connect Customer Support
Kijiji introduced Community Connect as its current customer-service and support platform.
The community includes sections covering:
- Account and login problems
- Listings that are missing or removed
- Posting and editing ads
- Messaging
- Reviews and ratings
- Payment and billing issues
- Technical problems
- Scams and account security
- Kijiji policies
- General buying and selling questions
Kijiji moderators participate in Community Connect and may move account-specific discussions into private messages when private account information is required.
The community website can be accessed at any time, but that does not mean a Kijiji employee is guaranteed to respond immediately or 24 hours a day.
Does Kijiji Have a Customer Service Phone Number?
Kijiji does not currently publish a general customer-service phone number for ordinary account, listing, login, scam, or technical-support questions.
Be cautious of search results, advertisements, social-media posts, or callers claiming to provide a special Kijiji support telephone number.
Kijiji specifically warns that it will not require users to call a telephone number to restore access to a blocked inbox or account.
Use Kijiji.ca and Community Connect rather than an unverified telephone number found through a web search.
Does Kijiji Have a Customer Service Email?
Kijiji previously used email-based support routes, and older websites may still list help@kijiji.ca as a general contact.
Current Kijiji customer service has moved to Community Connect and its current support system. Do not rely on an old general support email when an account, listing, or technical problem can be submitted through the current official support process.
Some specialized Kijiji email addresses remain active for specific purposes. For example, suspicious phishing emails can be forwarded to phishing@kijiji.ca.
A specialized fraud or privacy email should not be treated as a general Kijiji customer-service inbox.
Information to Have Before Contacting Kijiji
Gather the information relevant to the problem:
- Email address connected to the Kijiji account
- Ad or listing ID
- Listing title
- Date the listing was posted
- Exact error or restriction message
- Device and browser or app being used
- Date the problem began
- Payment or promoted-ad information when applicable
- Screenshots showing the problem
- Previous Kijiji support correspondence
Do not publish your password, verification code, complete telephone number, payment information, identification documents, home address, private messages, or other sensitive account information in a public support post or customer review.
Kijiji Login and Password Problems
If you cannot sign in, begin with Kijiji’s password-reset process.
Kijiji currently advises users to:
- Select Sign In.
- Choose Forgot your password?
- Request the password-reset email.
- Check Spam, Junk, Promotions, and Trash folders.
- Use the reset link promptly because it expires.
Also confirm that messages from the `@kijiji.ca` domain have not been blocked by your email provider.
Login attempts may sometimes be restricted when Kijiji detects unusual activity or security concerns. If the standard recovery process does not work, use the current Kijiji support system.
Kijiji Account Restrictions
Kijiji uses security and moderation systems that can restrict accounts when suspicious activity, policy violations, or possible account compromise is detected.
If an account becomes restricted:
- Read the exact notice displayed by Kijiji.
- Save a screenshot of the message.
- Do not create repeated replacement accounts unless Kijiji specifically instructs you to do so.
- Secure the email account associated with Kijiji.
- Use Community Connect or the support route referenced in the restriction notice.
Provide account-specific information privately when a Kijiji moderator requests it rather than placing sensitive information in a public community discussion.
Kijiji Listing Not Showing
A listing can appear in My Ads but still be difficult to find in search results.
Possible reasons include:
- The listing is still being processed.
- The search filters do not match the listing.
- The listing was posted in a different location or category.
- The ad is considered a duplicate.
- The listing is temporarily under review.
- The listing violates a posting policy.
Before contacting support, copy the ad ID and confirm the category, location, offer type, title, and status shown under My Ads.
Kijiji moderators can use the ad ID to review listing-specific problems.
Why Did Kijiji Remove My Ad?
Listings can be removed when they conflict with Kijiji’s posting policies, prohibited-content rules, category requirements, duplicate-ad rules, or other marketplace standards.
If a listing was removed:
- Read the notification from Kijiji.
- Review the policy related to the listing category.
- Check whether another version of the same ad remains active.
- Correct a permitted listing before reposting when applicable.
- Contact Kijiji support if you believe the removal was an error.
Repeatedly reposting the same prohibited or duplicate listing may result in additional moderation.
Kijiji Messaging Problems
Kijiji provides its own messaging system so buyers and sellers can communicate without immediately exposing a personal email address.
If messages are not being sent or received:
- Check the Kijiji Messages section.
- Confirm the account is not restricted.
- Check email spam and blocked-sender settings.
- Update the Kijiji app or browser.
- Use Community Connect if the problem continues.
Keeping initial communication inside Kijiji can also make suspicious activity easier to report.
How to Report or Block Someone on Kijiji
Users can block another member who sends inappropriate, harassing, unwanted, or suspicious messages.
Blocking prevents the users from continuing to message each other.
When a user may also be violating Kijiji policies, consider reporting the conversation or listing in addition to blocking the person.
Keep screenshots and transaction information if the matter involves fraud or a serious dispute.
Do not publicly post another person’s private telephone number, address, financial information, or other personal data while reporting a problem.
Kijiji Scam and Fraud Safety
Kijiji is a marketplace where buyers and sellers generally arrange transactions directly with one another, so users should take precautions before sending money or handing over merchandise.
Warning signs can include:
- A buyer offering more than the asking price
- A request to refund part of an overpayment
- A request to move immediately to WhatsApp, text, or an unfamiliar website
- A fake payment-confirmation email
- A request to buy a vehicle-history report from an unfamiliar website
- A request for gift cards, cryptocurrency, Western Union, or MoneyGram
- A request for a verification code
- An unfamiliar delivery or payment link
- Pressure to send a deposit before verifying the seller or item
Kijiji recommends keeping transactions local and verifiable when possible.
Confirm that money has actually reached your financial account before handing over or shipping an item. Do not rely solely on a screenshot or payment-notification email.
Kijiji Phishing Emails
Scammers may send messages that imitate Kijiji and claim:
- Your account has been suspended.
- Your inbox has been blocked.
- You need to verify your account immediately.
- A buyer has sent payment.
- You need to call a support number.
Kijiji warns users not to rely on unexpected links in these messages.
If an email appears suspicious:
- Do not click links or download attachments.
- Do not reply.
- Go directly to Kijiji.ca by typing the address into the browser.
- Check the account directly.
- Forward the suspicious email to phishing@kijiji.ca.
Never give a password or verification code to someone claiming to be Kijiji support.
If Your Kijiji Account Was Compromised
If someone may have accessed your account:
- Change the Kijiji password immediately if you can still sign in.
- Change the password for the connected email account.
- Use unique passwords for each service.
- Review listings and messages for activity you did not create.
- Remove suspicious ads when possible.
- Contact Kijiji support if account information has been changed or access is restricted.
Do not pay a third party claiming it can recover a Kijiji account.
Kijiji Payment and Promoted-Ad Problems
Kijiji charges for certain listing categories, professional services, ad upgrades, and promotional features.
If you were charged for a listing or promotion but the feature does not appear correctly, gather:
- The ad ID
- Purchase date
- Amount charged
- Feature purchased
- Receipt or confirmation
- Screenshot of the listing
Use the Payment & Billing Support section of Community Connect for assistance.
A Kijiji promotional charge is different from money paid directly to another Kijiji buyer or seller. Kijiji generally does not become the seller of an item simply because the listing appeared on its marketplace.
How to Delete a Kijiji Account
Kijiji currently directs users to submit account-deletion requests through the Kijiji mobile app.
In the app:
- Sign in.
- Open the profile menu.
- Select Manage Account.
- Select Request Account Deletion.
- Review the information.
- Submit the request.
- Enter the account password to confirm.
Account deletion is permanent. Kijiji says the account profile, active listings, public reviews, ratings, and publicly accessible messages are removed as part of the deletion process.
A Community Connect account is separate from the main Kijiji marketplace account and has its own deletion settings.
Kijiji Privacy Requests
Kijiji Canada Ltd. identifies itself as the data controller for Kijiji services.
For formal privacy correspondence, Kijiji currently lists:
Kijiji Canada Ltd.
Attention: Privacy Officer
30 Adelaide St. East, 12th Floor
Toronto, ON M5C 3G8
Canada
Kijiji also provides online processes for eligible requests involving access, correction, deletion, and other privacy rights.
Ordinary listing and account-support problems should use Community Connect rather than mailing the Privacy Officer.
Who Operates Kijiji?
Kijiji’s current Privacy Policy identifies Kijiji Canada Ltd. as the company responsible for Kijiji’s Canadian service and data processing.
The same current policy identifies companies associated with Adevinta as part of Kijiji Canada Ltd.’s corporate family.
Customers with ordinary account, listing, billing, or technical problems should use Kijiji’s current support system rather than attempting to contact a parent or affiliated corporate organization.
How to Escalate a Kijiji Customer Service Problem
If a problem remains unresolved:
- Gather the account email, ad ID, dates, screenshots, and any payment information related to the issue.
- Search Community Connect for the exact problem.
- Post in the most relevant support category if an existing answer does not solve it.
- Respond to a Kijiji moderator privately when account-specific information is requested.
- Keep copies of moderator messages and any support instructions.
- For billing problems, identify the specific Kijiji feature or listing charge involved.
- For scams or fraudulent transactions, preserve the listing, messages, payment records, and other evidence.
Do not create multiple public posts containing private account information in an attempt to speed up support.
Kijiji Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 Kijiji reviews.
Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving Kijiji listings, account restrictions, scams, messaging, billing, technical problems, or customer support.
If you have recently contacted Kijiji, you can share your experience below. Helpful reviews explain the issue, which support route was used, how Kijiji responded, and whether the problem was resolved.
Frequently Asked Questions
How do I contact Kijiji customer service?
Kijiji now directs customer-support activity through Community Connect and its online support resources. Customer service moved to the new Community Connect platform effective July 1, 2026.
Does Kijiji have a customer service phone number?
Kijiji does not currently publish a general public customer-service phone number for ordinary buyer, seller, account, or listing support.
Is help@kijiji.ca still the main customer service email?
Kijiji’s current support system has moved to Community Connect, so older references to help@kijiji.ca should not be treated as the primary current support route.
How do I contact Kijiji about a restricted account?
Review the restriction message and use the account-support resources in Community Connect. A moderator may request account-specific information privately.
How do I report a scammer on Kijiji?
Report the listing or conversation through Kijiji and block the user when appropriate. Preserve screenshots, messages, and transaction records if money or property is involved.
Where do I report a fake Kijiji email?
Kijiji currently directs users to forward suspected phishing messages to phishing@kijiji.ca.
How do I delete my Kijiji account?
Kijiji currently requires account-deletion requests to be submitted through the Kijiji mobile app under Manage Account and Request Account Deletion.
What is Kijiji Canada’s current privacy mailing address?
Kijiji Canada Ltd. lists its Privacy Officer at 30 Adelaide St. East, 12th Floor, Toronto, Ontario M5C 3G8, Canada.
Who operates Kijiji?
Kijiji’s current Privacy Policy identifies Kijiji Canada Ltd. as the data controller for the service and references Adevinta as part of its corporate family.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. This site is independent and is not owned or operated by Kijiji Canada Ltd., Kijiji, Adevinta, or any buyer or seller using the marketplace.
Because marketplace users can be targeted by fake support numbers and phishing messages, this page directs readers to Kijiji’s current official Community Connect and account tools rather than publishing unverified third-party support contacts.
Share Your Kijiji Customer Service Experience
If you have contacted Kijiji about an account restriction, missing listing, removed ad, login problem, promoted-ad charge, messaging problem, suspicious user, scam, or technical issue, describe the problem, the support route used, how Kijiji responded, and whether the matter was resolved.
Privacy warning: Do not post passwords, verification codes, complete telephone numbers, account login information, payment details, identification documents, home addresses, private conversations, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Kijiji Canada Ltd., Kijiji, Adevinta, or any Kijiji buyer or seller. Kijiji does not provide customer support through this website.
CustomerServiceNumbers.com cannot access Kijiji accounts, restore listings, remove restrictions, reverse charges, recover passwords, investigate users, retrieve messages, or act on behalf of Kijiji.
Kijiji support procedures, listing policies, account restrictions, safety rules, fees, privacy processes, and contact methods can change. Verify important information through Kijiji.ca and Kijiji Community Connect.