Dreft customer service can assist with questions about baby laundry detergent, stain-removal products, detergent pacs, ingredients, damaged packaging, product performance and the Dreft money-back guarantee. Dreft is a Procter & Gamble brand.
Dreft Customer Service Contact Information
- Dreft customer service phone number: 1-800-436-2229
- Online support: Dreft contact form
- Official website: Dreft.com
- Parent company: The Procter & Gamble Company
- P&G consumer information: 1-800-331-3774
- P&G headquarters: One Procter & Gamble Plaza, Cincinnati, OH 45202
- P&G headquarters switchboard: 1-513-983-1100
Support hours: Dreft does not publish call-center hours in the publicly visible portion of its current contact page. If telephone support is unavailable, submit the official online form.
Choose the Correct Dreft Support Route
- Product question or complaint: Call Dreft or use its online contact form.
- Damaged, leaking or defective container: Contact Dreft and retain the container, UPC, lot code and receipt.
- Ingredients or fragrance: Review the official ingredient information for the specific product.
- Accidental swallowing or eye exposure: Follow the product label and contact Poison Control immediately.
- Refund from a retailer: Start with the store where the product was purchased and follow its return policy.
- Dreft satisfaction guarantee: Follow the current instructions on Dreft’s official money-back guarantee page.
Detergent Safety and Poison Exposure
Laundry detergent and detergent pacs must be stored in their original closed containers, out of sight and reach of children. Dreft states that its pac containers should be securely closed after every use.
If detergent is swallowed or gets in someone’s eyes, follow the directions on the product label and contact Poison Control at 1-800-222-1222. Poison Control assistance is free, confidential and available 24 hours a day in the United States.
If someone collapses, has a seizure, has difficulty breathing or cannot be awakened, call 911 immediately.
Dreft Product Complaints and Quality Problems
Contact Dreft customer service when a detergent, stain remover, scent booster or laundry pac does not perform as expected. Product complaints may involve poor stain removal, an unexpected change in scent or consistency, a damaged cap, leaking packaging, clumped pacs or a container that is difficult to open or close.
Before discarding the product or its packaging, record the following:
- Complete product name and variety
- Container size
- UPC or barcode number
- Lot or production code
- Purchase date and retailer
- Description of the problem
- Photographs of damage, leakage or unusual product condition
- Receipt or other proof of purchase
Explain what happened, how the product was used and whether the problem affected more than one load. Ask the representative for a case or reference number and retain it until the matter is resolved.
Dreft Ingredients and Sensitive-Skin Questions
Dreft sells several formulas, including Stage 1, Stage 2, Free & Gentle, detergent pacs, scent boosters and other laundry products. Ingredients can differ by formula and may change, so consumers should review the label for the exact product they purchased.
The official Dreft ingredient guide provides product-specific information and links to detailed ingredient disclosures. Have the complete product name and UPC available when asking customer service about a fragrance, dye, preservative, enzyme or other ingredient.
Product descriptions such as “hypoallergenic” or “gentle on sensitive skin” do not replace individualized medical advice. Anyone concerned about eczema, allergies, a persistent rash or another medical condition should consult an appropriate healthcare professional.
Dreft Detergent Pac Safety
Dreft laundry pacs contain concentrated detergent. Store them in their original package, completely close the package after every use and keep it where children cannot see or reach it. Handle pacs with dry hands and do not cut, puncture or allow children to handle them.
Dreft provides package-closing instructions, storage information and accidental-exposure guidance on its laundry and detergent pac safety page.
Dreft Money-Back Guarantee
Dreft currently publishes a satisfaction guarantee for eligible purchases. According to its official instructions, a refund request must include:
- A completed Dreft money-back satisfaction guarantee form
- The original UPC removed from the Dreft product
- The original purchase receipt with the purchase price circled
The mailing address and additional conditions are provided on the downloadable form. Review the current Dreft money-back guarantee before mailing anything because eligibility requirements and submission instructions may change.
Make a copy or photograph of the completed form, UPC and receipt before mailing the originals. A retailer return is separate from the Dreft guarantee and remains subject to the retailer’s policy.
Checking for Dreft Recalls
Consumers concerned about a product’s safety or lot code can search the U.S. Consumer Product Safety Commission recall database. Search for “Dreft,” “Procter & Gamble” and the specific product name.
A product-quality complaint does not necessarily mean the product has been recalled. If customer service identifies a recall or special product notice, follow the instructions supplied for the affected UPC and lot code.
How to Escalate a Dreft Complaint
- Start with Dreft customer service at 1-800-436-2229 or the official contact form.
- Provide the complete product name, UPC, lot code, purchase information and a concise explanation of the problem.
- Request a case number and record the date of the conversation.
- If the first response does not resolve the issue, ask for the case to be reviewed by a supervisor or consumer-relations specialist.
- For a corporate matter, use the P&G contact information rather than a retailer’s customer service department.
Additional company information is available from the official P&G contact page and the independent Procter & Gamble corporate office guide.
Dreft Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays two Dreft reviews. One reviewer reported that a recently purchased Dreft stain remover did not remove several stains as effectively as an older product. Another reviewer said the detergent itself was satisfactory but that the container’s cap was repeatedly difficult to open.
These two reviews identify separate product-performance and packaging concerns, but the sample is too small to establish a broad complaint trend. Consumers can add a review below describing the specific Dreft product, approximate purchase date, issue and response received from customer service.
Dreft Customer Service FAQ
What is the Dreft customer service phone number?
Dreft customer service can be reached at 1-800-436-2229.
Can I contact Dreft online?
Yes. Use the official Dreft contact form for product questions, feedback and complaints.
Where can I find a Dreft product’s lot code?
The location varies by package. Check the bottle, cap, bottom, label seam or detergent pac container for an ink-printed or stamped production code. Customer service can help identify it.
Does Dreft offer refunds?
Dreft publishes a money-back guarantee that requires its completed form, the original product UPC and the original receipt with the price circled. Retailer refunds are governed by the store’s return policy.
Who owns Dreft?
Dreft is a Procter & Gamble brand.
What should I do if detergent is swallowed?
Follow the product label and contact Poison Control immediately at 1-800-222-1222. Call 911 for a life-threatening emergency.
Related Customer Service Guides
Dreft Customer Service Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Dreft or Procter & Gamble. Phone numbers, policies, guarantees and product information can change. Confirm important details through the official Dreft website or the product’s current label.
