Before shopping with LTD Commodities, it is helpful to understand the company’s customer service options, return policy, shipping practices, payment methods, membership support, and feedback from other customers. LTD Commodities is a catalog and online retailer offering home décor, seasonal decorations, storage products, clothing, gifts, kitchenware, toys, garden accessories, and other value-priced merchandise.
How to Contact LTD Commodities Customer Service
You can contact LTD Commodities customer service using the following information:
- Customer Service Phone Number: 1-847-295-6058
- Customer Service Hours: 8:00 AM to 9:00 PM Central Time, seven days a week
- Email Support: LTD Commodities does not prominently publish a general customer-service email address. Customers can submit questions through the company’s online contact form.
- Online Contact Form: LTD Commodities Contact Page
- Customer Service Center: LTD Commodities Customer Service
- Accessibility Assistance: 1-847-748-2250
- Corporate Address: LTD Commodities, 200 Tri State International, Suite 200, Lincolnshire, IL 60069
- Official Website: https://www.ltdcommodities.com/
LTD Commodities provides customer service for online orders, catalog orders, returns, damaged merchandise, account questions, payments, shipping concerns, promotional offers, and product availability.
Customers should have their order number, account number, billing address, item number, purchase date, and payment information available before calling. Photographs may also be helpful when reporting damaged, defective, or incorrect merchandise.
What Can LTD Commodities Customer Service Help With?
LTD Commodities customer service can assist with several types of questions and problems, including:
- Placing an online, telephone, or mail order
- Checking an order or shipment status
- Reporting damaged or defective merchandise
- Reporting an incorrect or missing item
- Requesting return instructions
- Checking the status of a return or refund
- Resolving billing and payment concerns
- Updating account and contact information
- Changing catalog and email preferences
- Questions about product availability and backorders
- Problems with promotional or coupon codes
- Low Price Guarantee requests
- Questions about personalized merchandise
- Assistance with an LTD Commodities Perks membership
Customers should contact LTD Commodities as soon as possible after discovering a problem. Waiting beyond the company’s return deadline may limit the available refund, replacement, or return options.
How to Check an LTD Commodities Order Status
Customers can check current and previous orders by signing in to the account used to place the order. Order information may include the order date, items purchased, payment status, shipment status, and available tracking details.
Customers can also call 1-847-295-6058 between 8:00 AM and 9:00 PM Central Time for assistance with an order status.
Before calling, customers should have:
- The order confirmation number
- The name associated with the order
- The billing or shipping ZIP code
- The email address used to place the order
- The item number or product description
Some orders may be divided into multiple shipments. LTD Commodities generally charges one standard shipping amount per order, although oversized products may have additional delivery charges.
Can You Change or Cancel an LTD Commodities Order?
Customers should contact LTD Commodities immediately when they need to change or cancel an order. The company processes orders quickly, so an order may enter fulfillment before a representative can modify it.
LTD Commodities states that a shipping address must be corrected before the order is submitted. The company may be unable to change the destination address after an order has been placed or entered processing.
Customers requesting an order change should provide:
- The order number
- The account holder’s name
- The item that needs to be changed or cancelled
- The correct billing or shipping information
- A telephone number where the customer can be reached
If an order can no longer be cancelled, the customer may need to receive the merchandise and follow the applicable return procedure.
LTD Commodities Customer Support Reviews and Complaints
Customer opinions about LTD Commodities are mixed. Some customers appreciate the company’s broad product selection, catalog-shopping format, seasonal merchandise, gift ideas, and value pricing. Others report problems involving delivery, product quality, returns, refunds, billing, or communication with customer service.
Positive customer comments commonly mention:
- A large selection of home décor and seasonal merchandise
- Affordable prices and frequent promotions
- Unique gifts and products that may be difficult to find locally
- Convenient catalog and online ordering options
- Long-term satisfaction with certain household products
- Helpful service from individual representatives
- Successful replacements for damaged or incorrect orders
Customer complaints commonly concern:
- Orders arriving later than expected
- Incorrect, missing, or damaged merchandise
- Products appearing smaller or lower in quality than expected
- Difficulty obtaining a prepaid return label
- Shipping and processing charges not being refunded
- Delays receiving a refund or account credit
- Backordered or unavailable merchandise
- Difficulty changing an order after it has been submitted
- Problems reaching a satisfactory resolution through customer service
- Questions about invoices, payments, or account balances
- Confusion involving LTD Commodities Perks membership charges
As of July 2026, LTD Commodities has a rating of approximately 1.5 out of 5 on Trustpilot based on 42 reviews. A Better Business Bureau profile for LTD Commodities as a division of ASC Brands displays an average customer-review rating of approximately 1.21 out of 5 based on 48 reviews.
The BBB profile also reports 78 complaints during the previous three years, including 14 complaints closed during the previous 12 months. These figures can change as new reviews and complaints are submitted.
Review-platform ratings should be interpreted carefully. Customers who experience a serious problem may be more likely to post a public review than customers whose orders arrive without difficulty. LTD Commodities also processes a much larger number of transactions than the number of reviews published on these platforms.
LTD Commodities Return Policy
LTD Commodities accepts eligible returns under different conditions depending on how much time has passed since delivery.
Returns Within 30 Days
Customers who are dissatisfied with an order should call 1-847-295-6058 within 30 days of delivery. A representative will review the request and explain the next steps for returning the merchandise.
Customers should contact the company before mailing a return because the appropriate instructions may depend on whether the item is unwanted, damaged, defective, incorrect, or missing components.
Returns From 31 to 60 Days
Customers who decide to return an eligible item after the first 30 days but within 60 days may use their own shipping carrier. The customer’s return-shipping cost is nonrefundable.
The customer may receive a refund for the merchandise price or a replacement when the same product remains in stock. Original shipping, processing, and handling fees are generally not refundable.
Returns After 60 Days
LTD Commodities states that returns are not accepted beginning 61 days after delivery. Customers should calculate the deadline from the date the order was delivered rather than the date the order was placed.
Personalized Merchandise
Personalized products generally cannot be returned unless the merchandise is defective. Customers should carefully review all names, initials, dates, spelling, capitalization, punctuation, sizes, and other personalization details before submitting an order.
Personalized text is normally produced exactly as entered by the customer. An error entered during ordering may not qualify for a return, replacement, or refund.
LTD Commodities Return Address
The company publishes the following merchandise return address:
LTD Commodities Returns Department
1000 Bilter Road
Aurora, IL 60502-4766
Customers should contact LTD Commodities before mailing a return to confirm that the item is eligible and that the published address remains correct for the particular order.
When returning merchandise, customers should:
- Contact LTD Commodities for return instructions.
- Include the order number and customer information inside the package.
- Pack the merchandise securely to prevent additional damage.
- Use a shipping service that provides tracking.
- Keep the tracking number and shipping receipt.
- Do not send cash, payment-card information, or unnecessary personal information in the package.
Damaged, Defective, or Incorrect LTD Commodities Orders
Customers who receive damaged, defective, or incorrect merchandise should call LTD Commodities within 30 days of delivery. Customer service will evaluate the problem and provide instructions for a replacement, refund, return, or another appropriate resolution.
Customers should be prepared to provide:
- The order number
- The item number and product description
- A description of the damage or defect
- Photographs of the merchandise and shipping package
- Information about missing components
- The date the package was delivered
Customers should retain the damaged product, packaging, shipping label, and packing materials until LTD Commodities provides further instructions. These materials may be needed to document the claim.
LTD Commodities Refunds
Eligible refunds generally cover the merchandise price. Original shipping charges and processing and handling fees are normally nonrefundable.
Refund timing depends on:
- How the customer originally paid
- When the return arrives at the warehouse
- How long the inspection and processing take
- The customer’s bank or credit-card issuer
- Whether the refund is issued electronically or by check
Customers should keep their return tracking information until the refund appears on the account. If tracking shows that the package was delivered but no refund has been issued, customers should call and provide the order number and delivery confirmation.
LTD Commodities Shipping Policy
LTD Commodities calculates standard shipping charges according to the dollar value of the order. The company generally applies one standard shipping charge to an order even when the merchandise is delivered in several boxes.
Oversized or specially handled products may have an additional delivery charge. Any additional fee should appear on the product page or during checkout.
LTD Commodities generally ships to:
- The contiguous 48 United States
- Qualifying APO and FPO addresses
The company states that it does not currently ship ordinary orders to Alaska, Hawaii, Puerto Rico, or international destinations. Certain products may also be restricted from APO or FPO delivery.
Customers should verify the shipping address before placing an order because LTD Commodities may be unable to change a delivery address after the order has entered processing.
LTD Commodities Backorders and Product Availability
Some products may be temporarily unavailable because of high demand or delayed inventory. When possible, LTD Commodities displays product availability and an estimated time frame for merchandise expected from a supplier.
Customers who order an out-of-stock or backordered item may be placed on a priority list for fulfillment when the merchandise arrives. A credit card is generally not charged for that item until it ships, although an authorization may appear when the order is placed.
Products marked as having limited quantities may sell out before the website inventory information is updated. Customers interested in a limited item should understand that placing it in a shopping cart does not necessarily reserve the merchandise.
LTD Commodities Payment Methods
LTD Commodities accepts the following payment methods for qualifying orders:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Check or money order for qualifying mailed orders
- Approved open-account or Premier Plus payment arrangements
Credit cards are generally charged when merchandise ships. However, LTD Commodities may request a temporary authorization for the cost of in-stock merchandise and applicable shipping charges when the order is placed.
A temporary authorization can reduce the available balance on a debit or credit account even though the final transaction has not yet posted. Customers with questions about an authorization should contact the bank or card issuer.
LTD Commodities Payment Center
Customers mailing a payment for an invoice or statement should use the current payment address shown on the statement. LTD Commodities publishes the following payment center address:
LTD Commodities Payment Center
P.O. Box 1306
Northbrook, IL 60065
Customers should include the payment portion of the invoice or statement and write the account number on the check or money order.
Payments are generally due within 30 days after merchandise is received unless the customer was offered different promotional terms. Returned payments may be subject to a fee.
Customers should not mail merchandise returns to the Payment Center. Returns and payments use different addresses.
LTD Commodities Perks Customer Service
LTD Commodities Perks is a separate paid membership program that provides benefits such as cash-back opportunities, shipping rebates, and discounts with participating retailers.
- LTD Commodities Perks Phone Number: 1-888-873-4894
- Perks Customer Service Availability: 24 hours a day, seven days a week
- Perks Website: https://www.ltdperks.com/
- Online Cancellation Form: Cancel LTD Commodities Perks
Customers seeking help with the Perks program should contact the membership service directly rather than the main LTD Commodities order department.
Members can call or submit an online cancellation request. LTD Commodities Perks states that dissatisfied members may request cancellation and a refund of their most recent membership fee under the program’s published satisfaction guarantee.
Customers should review their bank or credit-card statements and membership confirmation to determine the enrollment date, fee amount, and account information before contacting Perks customer service.
How to Cancel LTD Commodities Perks
Customers can cancel an LTD Commodities Perks membership using the following steps:
- Call 1-888-873-4894 or use the online cancellation form.
- Provide the name, address, email, or membership information associated with the account.
- Clearly request cancellation of the paid membership.
- Ask whether the most recent membership fee qualifies for a refund.
- Request written confirmation of the cancellation.
- Keep the confirmation email or reference number.
- Review future statements to confirm that recurring charges have stopped.
Cancelling an LTD Commodities Perks membership does not automatically cancel a merchandise order placed through LTD Commodities. The retail order and the membership program are separate services.
LTD Commodities Low Price Guarantee
LTD Commodities offers a Low Price Guarantee for qualifying identical products. If a customer finds the same item advertised by an eligible competitor for less within two weeks of the LTD Commodities purchase, the company may refund the qualifying price difference.
To qualify:
- The competing product must be new and identical.
- The manufacturer, model, features, size, and piece count must match.
- The competing item must be in stock and available for immediate shipment.
- The customer must provide a dated advertisement that can be verified.
- The offer cannot come from an auction site, private seller, liquidation dealer, or seller outside the United States.
- Coupons, rebates, promotional bundles, and shipping offers are not included in the comparison.
Customers can call 1-847-295-6058 before ordering or within two weeks after the purchase to request a price review.
The guarantee applies to the merchandise price rather than shipping charges. LTD Commodities states that the program is subject to change.
How to Request or Stop an LTD Commodities Catalog
LTD Commodities began as a mail-order business and continues to offer catalogs and online shopping. The company indicates that supplies of current printed catalogs may be limited.
New customers may be able to view current merchandise online and may become eligible to receive mailed catalogs after placing an initial order.
Customers who want to stop receiving catalogs can call 1-847-295-6058 and request removal from the mailing list. Processing a catalog-removal request may take time because catalogs can be prepared for mailing in advance.
How to File a Complaint With LTD Commodities
Customers with an unresolved order, return, refund, billing, or delivery problem can use the following process:
- Call LTD Commodities at 1-847-295-6058.
- Explain the issue clearly and provide the order and account numbers.
- State the resolution being requested, such as a replacement, refund, return label, payment correction, or order cancellation.
- Record the representative’s name and the date and time of the conversation.
- Request a case, reference, or confirmation number.
- Submit photographs and supporting documents when required.
- Keep copies of receipts, invoices, emails, tracking records, and payment statements.
- Follow up using the same case number if the promised resolution does not occur.
- Ask for the complaint to be reviewed by a supervisor or senior service representative.
A Better Business Bureau profile for LTD Commodities also lists an Executive Service Team telephone number of 1-847-615-7310. Customers should try the main customer-service department first and use escalation contacts only when the ordinary process has not resolved the issue.
What Information Should You Include in an LTD Commodities Complaint?
A complete complaint should include:
- The customer’s full name
- The billing and shipping addresses
- The telephone number and email address
- The order and account numbers
- The item number and product description
- The order and delivery dates
- A description of the problem
- Photographs of damaged or incorrect merchandise
- Copies of receipts, invoices, or account statements
- Return tracking and delivery confirmation
- Names or reference numbers from earlier contacts
- The specific resolution being requested
Customers should not publish full payment-card numbers, passwords, Social Security numbers, or other sensitive personal information in public reviews or comment sections.
Tips for Getting Better Support From LTD Commodities
- Contact customer service promptly after discovering a problem.
- Keep the original packaging until the order has been inspected.
- Photograph damaged products and shipping boxes before discarding anything.
- Use a trackable shipping method for returns.
- Keep the return tracking number until the refund is complete.
- Confirm all personalization details before submitting an order.
- Check whether an item has an additional oversized-delivery charge.
- Review membership offers carefully before enrolling.
- Contact LTD Commodities Perks directly for membership questions.
- Request written confirmation of cancellations and refunds.
- Keep notes of every customer-service conversation.
- Use the same case number when following up on an unresolved problem.
Is LTD Commodities Customer Service Good?
LTD Commodities provides extended telephone hours, an online contact form, account-management tools, order tracking, a published return policy, and separate support for its paid Perks membership program.
Customer experiences appear mixed. Some shoppers report receiving affordable products and helpful assistance, while others describe delivery delays, damaged or incorrect items, product-quality concerns, return costs, delayed refunds, and difficulty obtaining a satisfactory resolution.
The company’s return policy gives customers up to 60 days to return eligible merchandise, but the conditions become less favorable after the first 30 days. Customers returning an item between days 31 and 60 must generally arrange and pay for their own shipping, and no returns are accepted beginning on day 61.
Shoppers can reduce the risk of a problem by reviewing product dimensions, reading item descriptions, checking shipping charges, saving the order confirmation, and inspecting merchandise immediately after delivery.
Comparing LTD Commodities With Other Catalog Retailers
LTD Commodities competes with catalog and online retailers such as Lakeside Collection, Collections Etc., Lillian Vernon, and Haband.
Customers comparing these retailers should consider:
- Merchandise prices and promotional discounts
- Shipping and processing charges
- Oversized-item delivery fees
- Return deadlines and return-shipping costs
- Refund policies for original shipping charges
- Restrictions on personalized merchandise
- Product quality and dimensions
- Customer-service hours
- Availability of online order tracking
- Paid membership or savings programs
Comparing the total delivered price and return terms can be more useful than comparing the advertised merchandise price alone. An inexpensive product may provide less value when it has high shipping charges or costly return requirements.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with LTD Commodities, ASC Brands, LTD Commodities Perks, or any related company. Contact information, hours, addresses, policies, ratings, and product availability may change. Customers should verify current details through the official LTD Commodities website before placing an order, mailing a return, submitting a payment, or filing a complaint.
CustomerServiceNumbers.com also provides a rating and comment section where customers can describe their own experiences with LTD Commodities.