If your Saks Fifth Avenue order is delayed, your return was rejected, your refund is missing, your package arrived damaged, your gift card will not work, or you need help with a Saks.com order, start with the correct Saks customer service route. Saks Fifth Avenue handles most online order, shipping, return, refund, payment, gift card, SaksFirst, store, and complaint issues through its Customer Care phone number, chat, text support, order history tools, return portal, and store support.
Saks Fifth Avenue Customer Service Phone Number and Support
Use the following Saks Fifth Avenue customer service options for online orders, shipping, returns, refunds, damaged items, missing packages, gift cards, SaksFirst, store assistance, and complaints:
- Saks Fifth Avenue Customer Service Phone Number: 1-877-551-7257 / 1-877-551-SAKS
- Phone Support Hours: 6:00 AM-12:00 AM ET daily
- Chat Support: Available 24 hours daily through Saks Customer Care
- Text Support: Text 1-877-551-7257, Monday-Friday, 9:00 AM-8:00 PM ET
- Saks Customer Care: Saks Customer Support
- Contact Saks: Saks Contact Support
- Order Status and Tracking: Check Saks Order Status
- Returns and Exchanges: Saks Return Policy
- Store Locations: Find a Saks Fifth Avenue Store
- Saks Credit Card / SaksFirst Card: Manage SaksFirst Card
- Saks Global Corporate Address: Saks Global, 225 Liberty Street, Floor 31, New York, NY 10281
- Flagship Store Address: Saks Fifth Avenue, 611 Fifth Avenue, New York, NY 10022
- Website: SaksFifthAvenue.com
Choose the Correct Saks Fifth Avenue Support Route
Saks support issues can involve Saks.com orders, in-store purchases, returns, refunds, damaged merchandise, missing packages, gift cards, SaksFirst credit card questions, promotional gift cards, store services, or corporate contacts. Choosing the correct route can help reduce delays.
Saks.com Orders and Shipping
For Saks.com order tracking, shipping status, missing packages, partial shipments, wrong items, damaged deliveries, address issues, or delivery questions, start with Order Status and Tracking. If you still need help, contact Saks Customer Care by chat, text, or phone at 1-877-551-7257.
Returns and Refunds
Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be returned in the same condition as received, unworn, undamaged, unaltered, and with original tags, packaging if applicable, and proof of purchase. Final Sale, gourmet, monogrammed, and personalized items cannot be returned or exchanged.
Damaged, Broken, Defective, or Incorrect Items
If your delivered order is damaged, broken, defective, incorrect, missing an item, or not as expected, contact Saks Customer Care quickly through chat, text, or phone. Keep the packaging, shipping label, product tags, photos, tracking information, and order number until the issue is resolved.
In-Store Returns and Store Assistance
Saks says returns can be made by mail or in store. In-store returns may be faster and are not charged the mailed-return shipping fee. If your issue involves an in-store purchase, personal shopping, a store pickup, a store event, or a store return, contact the specific Saks Fifth Avenue store or visit the store with your receipt or order details.
SaksFirst Credit Card and Rewards
If your issue involves the SaksFirst credit card, statement, card payment, credit-card login, rewards, or card account disputes, use the SaksFirst Card servicing portal rather than the general Saks.com order support route. Saks Customer Care can help with store or order issues, but the card issuer may control credit-card account support.
Saks Global Corporate Contacts
Saks Global’s corporate contact page routes customer service questions to the proper brand customer service contact. Use Saks Customer Care for customer service issues first. Corporate contact information is better suited for media, investor, corporate responsibility, or formal corporate correspondence.
What to Have Ready Before Contacting Saks Customer Service
Before calling Saks Fifth Avenue customer service, using chat, texting support, or visiting a store, gather the details that match your issue:
- Saks order number
- Email address used on the order
- Shipping name and ZIP code
- Tracking number and carrier updates
- Product name, brand, size, color, SKU, or item number
- Photos of damaged, defective, incorrect, or worn-looking items if relevant
- Return tracking number, FedEx receipt, QR code, or return confirmation
- Gift receipt, gift note order number, or original gift card if returning a gift
- Promotional gift card details if a return or cancellation affected a promo card
- SaksFirst card details only through the official card portal or card issuer
- Prior chat transcripts, text messages, case numbers, or representative notes
Common Saks Fifth Avenue Customer Service Issues
Customers commonly contact Saks Fifth Avenue customer service for help with:
- Order status, shipping delays, and tracking problems
- Missing packages, partial shipments, or wrong delivery addresses
- Damaged, broken, defective, incorrect, or missing merchandise
- Return requests, rejected returns, and refund delays
- Final Sale, personalized, monogrammed, gourmet, and non-returnable items
- Return shipping fees and FedEx return tracking
- Gift returns, gift cards, and promotional gift cards
- Price adjustments and promo code problems
- SaksFirst rewards, credit card servicing, and statement questions
- Store pickup, in-store returns, personal shopping, and store assistance
- Account login, order history, password resets, and saved payment issues
- Fraud, fake Saks support numbers, fake sale sites, and suspicious emails or texts
Saks Fifth Avenue Returns and Refunds
Saks says returns are eligible for a refund if made within 30 days of delivery. Returned items must be unworn, undamaged, unaltered, and include the original tags, packaging if applicable, and proof of purchase. Returns that do not meet the policy may be rejected and sent back with an explanation.
Saks says Final Sale items, gourmet items, monogrammed items, and personalized items cannot be returned or exchanged. Dresses may include an attached garment tag that must remain attached for return eligibility. Intimates and swimwear must have hygiene seals attached where applicable.
Saks says a $9.95 return shipping fee is deducted from mailed returns. In-store returns are not charged a return shipping fee. Saks says it does not charge restocking fees.
Return Tips
- Start the return before the 30-day return window expires.
- Keep original tags, packaging, and proof of purchase.
- Do not remove special garment tags from dresses until you are sure you are keeping the item.
- Use the return portal, order history, or store return option.
- Keep the FedEx receipt, return tracking number, and return confirmation email.
- If returning multiple items, only include items from the same order in the package.
- Save photos before mailing expensive or delicate merchandise back.
- Do not discard a gift card used for the purchase, even if the balance is currently $0.
Saks Refund Timing and Payment Issues
Saks says returns generally take 7 to 10 days to process after the return is received. Refunds are usually credited to the original method of payment. Original shipping fees are not refunded.
If you paid with more than one payment method or used a gift card, keep the original gift card even if the balance is $0. Saks says refunds or returns are generally credited to the original payment method. If a promotional gift card was used before a returned item is processed, the amount used may be deducted from the refund.
Damaged, Broken, Defective, or Incorrect Saks Orders
If your Saks order arrives damaged, broken, defective, incorrect, incomplete, or used-looking, contact Customer Care through chat, text, or 1-877-551-7257. Provide photos, the shipping box, packing material, item tags, order number, tracking number, and a clear description of the issue.
For high-value luxury merchandise, keep all original packaging and take photos before returning the item. This can help if there is a disagreement about condition, missing pieces, tags, packaging, or whether the wrong item was shipped.
Saks Shipping, Missing Packages, and Order Tracking
Use the Saks order status page or your order history to check shipment status. If you do not know your order number, Saks says customers without an online shopping account can contact Customer Service at 1-877-551-SAKS.
If a package is marked delivered but you did not receive it, check the shipping address, delivery photo if available, front desk, mailroom, building office, neighbors, and carrier tracking. Then contact Saks with the order number, tracking number, delivery date, and any carrier details.
Saks Price Adjustments, Promotions, and Gift Cards
Saks says it offers price adjustments within 7 days of purchase for full-price items when an item goes on sale after purchase. Promotions and gift card offers can have exclusions, minimum spend requirements, expiration dates, brand exclusions, and return adjustments.
If you used a promotional gift card, saved offer, or promo code, keep the offer terms. Saks notes that promotional gift card value may be adjusted if items are returned or canceled, and if the promotional gift card was already used, the value used may be deducted from the refund.
Saks Store vs Saks.com Support
Saks.com orders and physical Saks Fifth Avenue store purchases may have different service paths. For Saks.com orders, use the online order tools, Customer Care chat, text, or phone support. For store-specific purchases, personal shopping, local events, or in-store assistance, contact the store location or visit the store with your receipt.
If you bought an item online and want to return it in store, bring the item, proof of purchase, order number, original packaging, and payment method. If the return involves a gift, bring the gift note or order number if available.
Saks Fifth Avenue Scam and Fake Support Warnings
Be careful with fake Saks support phone numbers, fake luxury sale websites, phishing emails, counterfeit merchandise offers, fake order-status messages, fake refund texts, and social media accounts claiming to be Saks support. Scammers may ask for payment cards, login credentials, gift card numbers, order numbers, or one-time codes.
- Use SaksFifthAvenue.com, support.saksfifthavenue.com, the Saks app, or 1-877-551-7257 for support.
- Do not trust random Saks phone numbers in ads, comments, or unofficial directories.
- Do not share passwords, one-time codes, full card numbers, gift card numbers, or account screenshots with an unverified caller.
- Be cautious of fake “Final Sale,” “clearance,” “refund,” “return rejected,” or “delivery problem” messages.
- Check the website domain carefully before entering payment or Saks account information.
- If a Saks charge looks unfamiliar, compare it with your order history before disputing it.
Saks Fifth Avenue Reviews and Complaints
The live CSN page currently shows 0 out of 5 stars based on 0 reviews for Saks Fifth Avenue. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.
Customers comparing luxury retailers may want to consider return policy details, refund timing, shipping reliability, designer exclusions, final sale rules, customer service access, store support, gift card handling, price adjustment rules, and how the retailer handles damaged, missing, or disputed returns.
How to Escalate a Saks Fifth Avenue Complaint
If your Saks issue is not resolved after your first support contact, take these steps:
- Save your order number, tracking number, return confirmation, FedEx receipt, and support transcript.
- For damaged, incorrect, or disputed merchandise, take photos before sending anything back.
- Ask Saks Customer Care for a case number or written confirmation of the next step.
- For return disputes, keep proof that the item was unworn, undamaged, unaltered, and returned within the policy window.
- For refund delays, confirm the return was received and ask when the 7-10 day processing window began.
- For gift card or promotional gift card issues, keep the card, offer terms, and order records.
- For SaksFirst card issues, contact the card issuer through the official SaksFirst Card servicing portal.
- If a payment issue remains unresolved, contact Saks first, then contact your payment provider with your documentation if needed.
Saks Fifth Avenue Competitors and Related Customer Service Pages
If you are comparing luxury retailers, department stores, fashion sites, or store credit card support options, you may also want to review these related CSN pages:
- Nordstrom Customer Service
- Neiman Marcus Customer Service
- Bloomingdale’s Customer Service
- Macy’s Customer Service
- Amazon Customer Service
- FedEx Customer Service
Related Resources
- Saks Fifth Avenue Corporate Office Headquarters
- ChargeOnMyCard.com for help identifying unknown Saks, luxury retail, return, refund, gift card, or store credit card charges
- ThinkItsAScam.com for fake Saks support, luxury sale, counterfeit item, refund, gift card, and delivery scam warnings
- ZeroStars.org for customer reviews and complaint experiences
Saks Fifth Avenue Customer Service FAQs
What is the Saks Fifth Avenue customer service phone number?
The Saks Fifth Avenue customer service phone number is 1-877-551-7257, also written as 1-877-551-SAKS.
What are Saks Fifth Avenue customer service hours?
Saks lists phone support as available 6:00 AM-12:00 AM ET daily. Chat is available 24 hours daily, and text support at 1-877-551-7257 is listed Monday-Friday, 9:00 AM-8:00 PM ET.
How do I contact Saks by chat or text?
Use the Saks Customer Care contact page for chat support. You can also text 1-877-551-7257 during listed text support hours.
What is Saks Fifth Avenue’s return policy?
Saks says returns are eligible for a refund if made within 30 days of delivery. Items must be unworn, undamaged, unaltered, and include original tags, packaging if applicable, and proof of purchase.
Does Saks charge for returns?
Saks says a $9.95 return shipping fee is deducted from mailed returns. Returns presented in store are not charged a return shipping fee.
Can Final Sale items be returned to Saks?
No. Saks says Final Sale items cannot be returned or exchanged. Gourmet, monogrammed, and personalized items also cannot be returned or exchanged.
How long do Saks refunds take?
Saks says to allow 7 to 10 days for return processing. Refunds are generally credited to the original method of payment, and original shipping charges are not refunded.
What should I do if my Saks order arrives damaged or incorrect?
Contact Saks Customer Care through chat, text, or 1-877-551-7257. Keep the packaging, tags, photos, tracking number, and order number until the issue is resolved.
What is Saks Fifth Avenue’s corporate address?
Saks Global lists its corporate address as 225 Liberty Street, Floor 31, New York, NY 10281. The Saks Fifth Avenue flagship store is located at 611 Fifth Avenue, New York, NY 10022.
Is CustomerServiceNumbers.com affiliated with Saks Fifth Avenue?
No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with Saks Fifth Avenue, Saks Global, or any department store.
Page Update Note
Updated June 2026: This page was refreshed with current Saks Fifth Avenue customer service routing for phone, chat, text support, orders, shipping, returns, refunds, damaged items, gift cards, SaksFirst, store support, scam warnings, and escalation.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.
Share Your Experience
Have you contacted Saks Fifth Avenue customer service about an order, shipping delay, missing package, damaged item, rejected return, refund delay, gift card, promotional gift card, SaksFirst card, store pickup, price adjustment, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post order numbers, tracking numbers, gift card numbers, card details, payment information, addresses, phone numbers, screenshots with private information, or photos showing personal details.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Saks Fifth Avenue, Saks Global, SaksFirst, Comenity, or any luxury retailer. Phone numbers, links, addresses, support options, hours, return rules, refund timing, shipping fees, gift card policies, promotional terms, store policies, credit card servicing routes, and account tools may change. Always verify important order, shipping, return, refund, payment, gift card, credit card, and support information directly with Saks Fifth Avenue, Saks Global, the SaksFirst card issuer, or the appropriate official support provider.
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