Bloomingdale’s Customer Service, Returns & Credit Card Help

Bloomingdale’s customer service can assist with online orders, store purchases, returns, refunds, delivery problems, gift cards, Loyallist rewards, furniture and Bloomingdale’s Credit Card accounts. General customer service is available at 1-800-777-0000.

Choose the Correct Bloomingdale’s Department

Bloomingdale’s maintains separate support departments for shopping orders, credit accounts, rewards, furniture and registries. Choosing the correct department can reduce transfers and repeated calls.

• Online order, product, return, refund or delivery: Call 1-800-777-0000.
• Bloomingdale’s Credit Card payment, statement or account: Call 1-888-257-6762.
• Loyallist points or rewards: Call 1-800-600-5402.
• Furniture, mattress or bedding delivery: Call 1-800-323-7857.
• Wedding or gift registry: Call 1-800-888-2933.
• Gift-card balance, lost card or card problem: Call 1-800-511-2752.
• Complaint about a local store: Contact the store manager first, then general customer service if escalation is needed.

Bloomingdale’s Customer Service Hours

• General customer service: Daily, 8 a.m.–12 a.m. ET
• Credit customer service: Daily, 8 a.m.–12 a.m. ET
• Credit website technical support: Daily, 8 a.m.–12 a.m. ET
• Loyallist: Daily, 8 a.m.–12 a.m. ET
• Furniture and bedding: Daily, 8 a.m.–12 a.m. ET
• Wedding and gift registry: Daily, 8 a.m.–10 p.m. ET

Holiday exceptions may apply. Local store hours vary and should be confirmed through the Bloomingdale’s store directory.

Information to Have Ready

Before contacting Bloomingdale’s, gather the information related to the problem:

• Order or sales-check number
• Email address and telephone number used for the purchase
• Purchase, shipment or delivery date
• Product name, size, color and price
• Tracking information
• Photographs of damaged, defective or incorrect merchandise
• Return tracking and drop-off receipt
• Gift-card receipt when applicable
• Previous case numbers or customer-service messages
• The specific resolution requested

Do not send complete credit-card account numbers through ordinary email.

Bloomingdale’s Order Changes and Cancellations

Bloomingdale’s allows only a short period for eligible order changes or cancellations:

• Online order shipping to a residence or store: 30 minutes or less
• Store pickup or same-day delivery: 15 minutes or less

Eligible changes during the available window may include shipping information, size, color or adding or removing items. Billing information and payment methods cannot be changed after the order is submitted. The order must be canceled and placed again with the correct information.

Signed-in customers can open Order Details and look for the Cancel Order option. Guest customers can use the Bloomingdale’s purchase-history lookup.

If the cancellation option is no longer displayed, the order is already processing. Contact 1-800-777-0000 or chat immediately. Bloomingdale’s may be able to request a return to sender after shipment, but this is not guaranteed.

Review the official order change and cancellation instructions.

Track a Bloomingdale’s Order

Customers can track eligible shipments through their Bloomingdale’s account, Purchase History or the tracking link in the shipment-confirmation email. One order may arrive in several packages from different fulfillment locations.

If an item is marked delivered but cannot be located:

• Check entrances, porches, garages, bushes and other protected locations
• Ask household members, neighbors or building staff
• Review the delivery address and tracking details
• Check whether the order was divided into several packages
• Contact the carrier when appropriate
• Call 1-800-777-0000 or use Bloomingdale’s chat

Report damaged, defective, incorrect or missing merchandise promptly. Save the product, packaging, shipping label and photographs until the case is resolved.

Bloomingdale’s Return Policy

Most saleable merchandise with proof of purchase can be returned within 30 days of receipt. Items generally must be unused, unworn and undamaged, with tags and original packaging.

Online orders can normally be returned by mail or to a regular Bloomingdale’s store. Bloomingdales.com purchases cannot be returned to a Bloomingdale’s The Outlet location.

Important exceptions include:

• CHANEL and pre-owned merchandise: Generally 14 days
• The Final Offer merchandise: Final sale
• Altered, customized, monogrammed or personalized products: Final sale
• Breast pumps, food and beverage items and sexual-wellness products: Final sale
• Furniture, mattresses and area rugs: Separate policies apply
• Third-party seller products: Must follow the seller-specific return process

Any promotional gift received with a qualifying purchase may need to be returned. Bloomingdale’s may deduct the gift’s value or decline the return if it is missing.

Review the official Bloomingdale’s return policy before sending merchandise.

How to Make a Bloomingdale’s Return

Eligible online purchases can be returned through Bloomingdale’s online return process. Available methods may include:

• Return to a regular Bloomingdale’s store
• Return by mail
• UPS label-free return with a QR code
• A paid return-pickup service in eligible areas

Keep the return receipt and tracking information until the refund appears. Shipping and handling charges are generally not refundable.

Bloomingdale’s says online-order returns are normally free when the approved mail or store-return process is used. Optional return pickup is a premium service and may carry a separate fee.

Bloomingdale’s Refund Timing

Returns Made in a Store

The refund is issued when the store processes the return. Depending on the bank, allow approximately 3–5 business days for the credit to appear.

Returns Sent by Mail

Most mail-return refunds are issued within approximately 5–10 days after the return is received. After processing, the customer’s bank may require another 3–5 business days to post the credit.

Third-Party Seller Returns

Marketplace returns are processed by the seller and may have a different timeline. Most refunds are processed after the seller receives and accepts the merchandise. Store associates may help ship the return, but returning it through a store can delay processing.

Fine jewelry may require additional inspection before the refund is approved.

Bloomingdale’s Third-Party Marketplace Sellers

Some products on Bloomingdales.com are sold and shipped by independent third-party sellers. The seller name and applicable return instructions should appear in the product listing or order details.

Third-party merchandise generally must be mailed back to the seller. Products must be returned unused, unworn and undamaged with the original tags and packaging. If the seller determines that the return does not meet the requirements, the refund may be denied.

Keep all seller communications inside Bloomingdale’s systems when possible. Do not send an outside payment or return an item to an address supplied through an unverified message.

Bloomingdale’s Store Pickup Help

Bloomingdale’s sends an email or text when a pickup order is ready. Bring the order confirmation and a government-issued photo ID.

Orders are normally held for seven business days. If the order is not collected during the pickup period, it may be canceled and refunded to the original payment method.

Store or curbside pickup orders have a 15-minute cancellation window. The pickup store generally cannot be changed after the order is placed.

Bloomingdale’s Credit Card Customer Service

Bloomingdale’s shopping customer service cannot resolve every credit-account problem. Use the dedicated Credit Customer Service department for:

• Credit-card payments
• Statement questions
• Account access
• Lost or stolen cards
• Interest, fees or billing disputes
• Adding or removing an authorized user
• Paperless statements
• Online credit-account verification

• Credit Customer Service: 1-888-257-6762
• Online credit-services technical support: 1-877-493-9207, option 1
• TTY: 711
• Hours: Daily, 8 a.m.–12 a.m. ET

Gift cards and other credit cards cannot be used to pay a Bloomingdale’s Credit Card account. Follow the payment instructions shown on the current statement.

Bloomingdale’s Loyallist Customer Service

Call 1-800-600-5402 for help with:

• Missing Loyallist points
• Reward certificates
• Account access
• Combining or correcting Loyallist profiles
• Eligible purchase questions
• Reward redemption concerns

Have the email address and telephone number connected to the Loyallist account and the receipt or order details available.

Bloomingdale’s Furniture and Mattress Help

Furniture and bedding customer service is available at 1-800-323-7857, daily from 8 a.m. to midnight ET.

Use this department for:

• Furniture or mattress delivery scheduling
• Damaged or defective merchandise
• Missing parts or hardware
• Property damage related to delivery
• Warranty questions
• Preference returns or mattress reselection
• Furniture protection-plan questions

Furniture preference returns generally must be initiated within three days after delivery and may involve a restocking fee. Mattresses have a 365-day reselection period subject to applicable fees and conditions. Outdoor furniture, special orders, clearance and as-is merchandise have additional restrictions.

Inspect furniture and mattresses during delivery and report visible damage immediately. Note the damage on delivery paperwork and take photographs before the delivery team leaves.

See the current furniture and mattress policies.

Bloomingdale’s Gift Card Customer Service

Call 1-800-511-2752 for a gift-card balance, unreadable card, missing e-gift card or lost or stolen card.

Replacement generally requires proof of purchase and is limited to the value shown in Bloomingdale’s records. Gift cards cannot be used as payment on a Bloomingdale’s Credit Card account.

Bloomingdale’s Price Adjustments

Bloomingdale’s may provide a price adjustment on eligible merchandise within 10 days:

• Online purchase: Within 10 days of the order date
• Store purchase: Within 10 days of purchase and normally requested at the store

Eligible online adjustments can be requested through email assistance or by calling 1-800-777-0000. Third-party seller purchases are not eligible for Bloomingdale’s price adjustments.

Bloomingdale’s Authorization Holds

Bloomingdale’s may place an authorization hold for the order amount when an online or telephone purchase is confirmed. The completed charge is generally processed when the merchandise ships.

A canceled order can still leave a temporary authorization on a debit or credit account. The issuing bank controls how quickly the hold disappears. Contact the bank first if the order is canceled but the authorization remains.

If the bank cannot help, email customerservice@bloomingdales.com with the customer name, order number, purchase date, amount and issuing bank information. Do not send the complete card number.

Complaints About a Bloomingdale’s Store

For an incident involving a specific Bloomingdale’s store:

1. Contact the department manager or store manager.
2. Provide the store location, date, approximate time and receipt information.
3. Explain the requested resolution.
4. If the store cannot resolve the complaint, call 1-800-777-0000.
5. Request a case number and escalation when appropriate.

Store complaints may involve employee conduct, incorrect pricing, return decisions, damaged merchandise, fitting rooms, pickup orders, accessibility, cleanliness or an unresolved department concern.

How to Escalate a Bloomingdale’s Complaint

1. Start with the correct department or store manager.
2. Save receipts, order confirmations, photographs, tracking and return documents.
3. Request a case or reference number.
4. State the exact resolution requested.
5. Ask for a supervisor if the first contact does not resolve the issue.
6. Follow up using the same case rather than opening several unrelated requests.
7. Send a concise written summary when additional documentation is necessary.

Email order-related documentation to customerservice@bloomingdales.com. Bloomingdale’s also lists the following customer-service mailing address:

Bloomingdales.com Customer Service Department
P.O. Box 8215
Mason, OH 45040

Send copies rather than original receipts or documents. Do not include complete payment-card or credit-account numbers.

Bloomingdale’s Customer Service FAQs

What is Bloomingdale’s customer service number?

Call 1-800-777-0000 for online orders, returns, refunds, delivery concerns and general customer service.

What are Bloomingdale’s customer service hours?

General customer service is available daily from 8 a.m. to midnight Eastern Time. Holiday exceptions may apply.

What is the Bloomingdale’s customer service email?

Bloomingdale’s lists customerservice@bloomingdales.com for order, return-status, promotion, warranty and related assistance.

How long do I have to cancel a Bloomingdale’s order?

Shipped orders generally have a cancellation window of 30 minutes or less. Pickup and same-day delivery orders generally have a 15-minute window.

How long is Bloomingdale’s return period?

Most eligible merchandise can be returned within 30 days of receipt. Pre-owned merchandise and certain brands have a 14-day period, while final-sale and specialty items have different rules.

Can I return a Bloomingdales.com order to an Outlet store?

No. Bloomingdales.com and regular Bloomingdale’s store purchases cannot be returned to Bloomingdale’s The Outlet locations.

How long does a Bloomingdale’s refund take?

Store refunds may require 3–5 business days to appear. Mail refunds are generally processed within 5–10 days after receipt, followed by the bank’s posting time.

What is the Bloomingdale’s Credit Card number?

Bloomingdale’s Credit Customer Service is 1-888-257-6762.

What is the Bloomingdale’s gift-card number?

Call 1-800-511-2752 for gift-card assistance and balance inquiries.

Related Bloomingdale’s and Department-Store Pages

• Macy’s Customer Service
• Dillard’s Customer Service
• Bloomingdale’s Corporate Office and Headquarters

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. CSN distinguishes general shopping support from specialized credit-card, rewards, furniture, registry and gift-card departments so customers can begin with the correct contact route.

Telephone numbers, hours, return policies and refund procedures can change. Verify important information through Bloomingdale’s before mailing merchandise, making payments or sharing account information.

Share Your Bloomingdale’s Customer Service Experience

Have you contacted Bloomingdale’s about an online order, local store, return, refund, delivery, credit card, Loyallist account, furniture purchase, registry or gift card? Explain which support method you used, whether the matter was escalated and whether Bloomingdale’s resolved the problem.

Do not post complete order numbers, tracking numbers, card information, passwords, verification codes, home addresses, telephone numbers or employee personal information. Reviews reflect individual experiences and may not represent every store, department or customer interaction.

Disclaimer: CustomerServiceNumbers.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by or operated by Bloomingdale’s, Bloomingdales.com, LLC, Macy’s, Inc., any Bloomingdale’s store, third-party seller, credit-card issuer, payment provider or delivery company. Company names and trademarks belong to their respective owners.