Dillard’s customers may need help with an online order, store purchase, return, refund, missing package, furniture delivery, gift card, Dillard’s Credit Card, damaged merchandise, canceled order, or local store complaint. Dillard’s provides customer service by phone, online chat, order-management tools, and separate support lines for furniture and credit-card accounts.
Dillard’s Customer Service Contact Information
- Dillard’s Customer Service: 1-800-345-5273 (1-800-DILLARD)
- Customer Service Hours: Monday-Friday, 7:00 AM-9:00 PM CT; Saturday-Sunday, 9:00 AM-7:00 PM CT
- Furniture Customer Service: 1-877-272-2601
- Dillard’s Credit Card: 1-833-773-0029
- Dillard’s Mastercard: 1-833-773-0031
- TTY: 711 or another relay service for credit-card support
- Live Chat: Available through Dillard’s Customer Service page
- Customer Service Center: Dillard’s Customer Service
- Returns: Dillard’s Return Policy
- Corporate Address: Dillard’s, Inc., 1600 Cantrell Road, Little Rock, AR 72201
- Corporate Phone: 501-376-5200
- Official Website: Dillards.com
Customer-service hours update: Dillard’s currently lists Customer Call Center hours of Monday through Friday from 7:00 AM to 9:00 PM Central Time and Saturday and Sunday from 9:00 AM to 7:00 PM Central Time. The older hours previously shown on this CustomerServiceNumbers.com page should be replaced.
Best Dillard’s Support Route by Issue
- Online order: Check Order Status first, then call 1-800-345-5273 or use Dillard’s chat when additional help is needed.
- Return or refund: Use Dillard’s Returns page and keep the proof-of-purchase and return tracking information.
- Recent order cancellation: Check Order Status immediately because Dillard’s only provides a brief period in which an online order can be canceled.
- Furniture problem: Call Furniture Customer Service at 1-877-272-2601.
- Dillard’s Credit Card: Call 1-833-773-0029.
- Dillard’s Mastercard: Call 1-833-773-0031.
- Gift card: Use Dillard’s gift-card tools or call 1-800-345-5273.
- Store purchase or employee complaint: Contact the local store or Dillard’s Customer Service and keep the receipt and store location.
- International order: Use Dillard’s international-order support information rather than the ordinary domestic return process.
Information to Have Before Contacting Dillard’s
Gather the information related to the purchase before contacting Customer Service.
Useful details can include:
- Dillard’s order number
- Email address and billing phone number used for the order
- Store location for an in-store purchase
- Purchase date
- Receipt or other proof of purchase
- Product name, brand, size, and color
- Shipping tracking number
- Return tracking number
- Photographs of damaged or incorrect merchandise
- Previous customer-service case or chat information
Dillard’s uses Proof of Purchase, or POP, information to help identify merchandise for returns. Store purchases may have the POP information on a yellow label, while online-order information can be found in order records and related emails.
Do not post order numbers, tracking information, POP numbers, home addresses, gift-card numbers, credit-card details, account passwords, or other sensitive information in a public review.
Dillard’s Return Policy
Eligible merchandise purchased from Dillards.com can generally be returned within 30 calendar days.
Dillard’s requires eligible merchandise to meet its return conditions, which can include:
- The item is in its original, unused condition unless it has a manufacturer’s defect.
- Required proof-of-purchase information is available.
- Merchandise tags remain attached.
- The item is returned in its original packaging when required.
Store purchases generally must also be returned within 30 calendar days unless the receipt or a notice at the point of sale provides a longer return period.
Some merchandise has separate or more restrictive rules.
What Dillard’s Items Are Non-Returnable?
Dillard’s currently identifies several categories as non-returnable and non-exchangeable.
These include:
- Clearance merchandise marked down 65% or more
- Merchandise sold with certain additional limited-time discounts
- Personalized merchandise
These restrictions do not apply in the same way when merchandise is damaged, defective, or shipped in error.
Because clearance promotions can involve multiple discounts, check the item and receipt before purchasing if the ability to return it is important.
Returning a Dillards.com Order to a Store
Eligible Dillards.com purchases can generally be returned to a Dillard’s store within the return period.
Dillard’s excludes Clearance Centers from ordinary online-order returns.
Bring:
- The merchandise
- Receipt or order information
- Proof-of-purchase information
- Original tags
- Original packaging when applicable
An in-store return can avoid the mail-return label charge that applies when a customer uses Dillard’s prepaid return label.
Dillard’s Returns by Mail
Customers can also return eligible merchandise by mail.
Dillard’s currently charges $9.95 for use of its return shipping label.
Customers who choose another shipping method are responsible for the shipping cost.
Dillard’s currently lists the following address for applicable mail returns:
Dillard’s
600 Carnahan Drive
Maumelle, AR 72113
If you arrange your own shipping, use a trackable method and keep the receipt and tracking number until the return and refund are complete.
Certain products can also have a separate restocking fee. If a product is subject to a restocking fee, Dillard’s says that information is disclosed during checkout. The restocking charge is separate from the return-label fee.
Dillard’s Refunds
For an eligible return, Dillard’s generally allows a refund in the amount and form of the original payment, including applicable sales tax, or a Dillard’s merchandise credit.
Original shipping charges are generally not refunded.
Dillard’s states that refund posting times depend on the financial institution and that refunds typically appear within approximately 5-10 business days.
Special payment types can have different refund rules.
For example:
- Check purchases have a waiting period before a cash or check refund can be issued.
- Afterpay returns may be credited to the Afterpay account or issued as a Dillard’s gift card according to the applicable process.
- Gift returns generally receive a Dillard’s gift card or merchandise credit.
Keep the return receipt or shipping tracking information until the expected refund has appeared.
Dillard’s Gift Returns
A gift purchased at a Dillard’s store can generally be returned to a Dillard’s store for a Dillard’s gift card or merchandise credit when it meets the applicable return requirements.
Eligible online gifts can also be returned to a store or mailed according to Dillard’s return instructions.
The person returning an online gift is responsible for applicable return-shipping charges.
Gift returns generally do not result in cash being issued to the gift recipient.
Can You Cancel a Dillard’s Online Order?
Dillard’s allows customers to attempt to cancel an online order during a brief period immediately after the order is placed.
To check:
- Open Dillard’s Order Status.
- Enter the order number and billing phone number.
- Look for the cancellation option.
- Submit the cancellation request immediately if it is available.
Dillard’s states that if the cancellation feature is no longer available, the order cannot be canceled through that process.
The customer may need to wait for delivery and make an eligible return instead.
Dillard’s Price Adjustments and Price Matching
Dillard’s currently states that it does not offer price adjustments or competitor price matching.
This means a customer generally cannot obtain a refund of the price difference simply because:
- Dillard’s later marks the item down
- A competitor offers a lower price
- A later clearance event reduces the price
Check current prices and sale terms before completing a purchase, particularly on expensive merchandise.
Dillard’s Furniture Customer Service
Dillard’s provides a separate number for furniture-related customer service:
Furniture issues can involve:
- Delivery scheduling
- Damaged furniture
- Missing pieces
- Product defects
- Service concerns
- Questions about an existing furniture order
Have the sales or order information, delivery address, photographs of damage, and any previous service records ready before calling.
Furniture policies can differ from ordinary apparel and online merchandise returns, so use the dedicated furniture support route when applicable.
Dillard’s Credit Card Customer Service
Dillard’s currently has separate customer-service numbers for its two card products.
- Dillard’s Credit Card: 1-833-773-0029
- Dillard’s Mastercard: 1-833-773-0031
Dillard’s states that both cards are currently issued by Citibank, N.A.
These numbers should be used for issues involving:
- Credit-card payments
- Statements
- Account access
- Billing questions
- Lost or stolen cards
- Card fraud
- Credit-account information
Do not call ordinary Dillard’s merchandise customer service to resolve a credit-card billing or payment issue when the card-services team is responsible for the account.
Dillard’s Gift Cards
Dillard’s gift cards can currently be used at Dillard’s stores and on Dillards.com.
Gift cards cannot be used to:
- Purchase another Dillard’s gift card or eGift card
- Pay a Dillard’s Credit Card bill
Customers can check a gift-card balance through Dillard’s website or contact Customer Service.
If a gift card is lost or stolen, contact Dillard’s promptly. Replacement eligibility can depend on the information available about the card and original purchase.
Never provide a gift-card number or PIN to someone claiming that payment is required for taxes, technical support, law enforcement, a prize, or another unrelated service.
Dillard’s Online Order and Delivery Help
Customers can use Dillard’s Order Status tools to review a current purchase.
Order information can include:
- Order status
- Shipment information
- Tracking number
- Pickup status
- Cancellation availability
If a package appears late, check the order status and carrier tracking before contacting Customer Service.
For a package marked delivered but not received, check around the delivery location and with household members before reporting the issue.
For merchandise that arrives damaged, defective, or incorrect, keep the packaging, tags, receipt or order information, and photographs and contact Dillard’s promptly.
Dillard’s In-Store and Curbside Pickup
Dillard’s offers in-store and curbside pickup for qualifying merchandise at participating stores.
Availability depends on the item and store.
Current Dillard’s FAQ information states that most pickup orders must total at least $50, although cosmetic merchandise can qualify below that amount. Certain sale merchandise, gift cards, and other items have restrictions.
Wait for the notification that the order is ready before traveling to the store.
If the pickup order is missing, incorrect, or cannot be located, contact the pickup store or Dillard’s Customer Service.
Dillard’s Corporate Headquarters
Dillard’s, Inc. continues to list its corporate headquarters at:
Dillard’s, Inc.
1600 Cantrell Road
Little Rock, AR 72201
501-376-5200
Dillard’s 2025 Annual Report identifies the same address and corporate telephone number.
The corporate office is not the preferred route for ordinary returns, online-order questions, furniture service, or credit-card billing issues. Start with the appropriate customer-service department.
How to Escalate a Dillard’s Customer Service Complaint
If the first contact does not resolve the problem:
- Gather the receipt, order number, tracking information, photographs, and previous correspondence.
- Use the correct department: general Customer Service, Furniture Customer Service, local store, or credit-card support.
- Clearly explain the issue and the resolution requested.
- Ask for a case or reference number when available.
- Keep chat transcripts, return tracking, receipts, and names or dates of previous contacts.
- Ask for additional review if the first representative cannot resolve the issue.
- For a store complaint, record the exact store location and purchase date.
- Confirm that any promised refund, replacement, account adjustment, or other resolution is completed.
For credit-card disputes, lost cards, or suspected card fraud, contact the appropriate Dillard’s card-services number promptly rather than relying on the retail Customer Call Center.
Dillard’s Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 Dillard’s customer reviews.
Because there are currently no customer reviews published on this Dillard’s page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous version of this article described customer praise involving product selection, in-store shopping, and online ordering, along with complaints involving customer service, returns, and shipping. Those statements were not based on reviews actually published on this CustomerServiceNumbers.com listing and should not be presented as current customer-review findings.
Customers who have recently contacted Dillard’s can leave a review below describing the order, store, return, furniture purchase, credit-card issue, or other concern, which support route they used, how Dillard’s responded, and whether the matter was resolved.
Frequently Asked Questions
What is the Dillard’s customer service phone number?
Dillard’s main Customer Call Center can currently be reached at 1-800-345-5273, also known as 1-800-DILLARD.
What are Dillard’s customer service hours?
Dillard’s currently lists Customer Service hours as Monday-Friday from 7:00 AM to 9:00 PM Central Time and Saturday-Sunday from 9:00 AM to 7:00 PM Central Time.
Does Dillard’s have live chat?
Yes. Dillard’s currently provides a Chat With a Representative option through its Customer Service page.
What is Dillard’s return policy?
Eligible merchandise can generally be returned within 30 calendar days when it meets Dillard’s return conditions. Certain clearance, specially discounted, personalized, and other merchandise can be non-returnable.
How much does a Dillard’s mail return cost?
Dillard’s currently charges $9.95 when a customer uses its prepaid return label. Customers can also arrange their own return shipping at their expense.
Does Dillard’s offer price adjustments?
No. Dillard’s currently states that it does not provide price adjustments or competitor price matching.
How long does a Dillard’s refund take?
Dillard’s says refund timing varies by financial institution and typically appears within approximately 5-10 business days after processing.
What is the Dillard’s furniture customer service number?
Dillard’s Furniture Customer Service can currently be reached at 1-877-272-2601.
What is the Dillard’s Credit Card phone number?
Dillard’s Credit Card customers can call 1-833-773-0029.
What is the Dillard’s Mastercard phone number?
Dillard’s Mastercard customers can call 1-833-773-0031.
Who issues the Dillard’s Credit Card?
The Dillard’s Credit Card and Dillard’s Mastercard are currently issued by Citibank, N.A.
Where is Dillard’s corporate headquarters?
Dillard’s, Inc. is headquartered at 1600 Cantrell Road, Little Rock, AR 72201. The corporate phone number is 501-376-5200.
Related Customer Service Pages
- Macy’s Customer Service – department-store orders, returns, refunds, credit cards, and furniture support
- Nordstrom Customer Service – department-store orders, returns, refunds, deliveries, and card support
- JCPenney Customer Service – department-store orders, returns, refunds, credit cards, and store support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Dillard’s, Inc., Citibank, Macy’s, Nordstrom, JCPenney, a Dillard’s store, delivery carrier, furniture manufacturer, or payment provider.
This page separates general Dillard’s Customer Service from furniture support and Dillard’s credit-card customer service and uses the company’s current return, refund, order, and corporate information.
Share Your Dillard’s Customer Service Experience
If you have contacted Dillard’s about an online order, store purchase, return, refund, missing package, damaged item, furniture delivery, gift card, Dillard’s Credit Card, store complaint, or another customer-service issue, describe what happened, which support route you used, how Dillard’s responded, and whether the problem was resolved.
Privacy warning: Do not post your order number, POP number, tracking number, home address, private email address, telephone number, gift-card number or PIN, credit-card information, account password, return label, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Dillard’s, Inc., Citibank, any Dillard’s store, Macy’s, Nordstrom, JCPenney, delivery carrier, furniture manufacturer, or payment provider.
CustomerServiceNumbers.com cannot cancel an order, process a return, issue a refund, change a Dillard’s Credit Card account, replace a gift card, schedule furniture service, locate a package, approve a return exception, or act on behalf of Dillard’s.
Dillard’s telephone numbers, customer-service hours, return rules, refund timing, return-label fees, credit-card information, gift-card policies, store locations, and corporate information can change. Verify important information directly through Dillards.com and the appropriate Dillard’s support department before making a purchase, return, refund, or account decision.