DigiTech customers may need help with a Whammy pedal, Drop, Trio+, JamMan, FreqOut, DOD pedal, power supply, replacement part, software, firmware, warranty repair, or an older discontinued product. DigiTech’s support system has changed since the brand became part of Cor-Tek Corporation, and older U.S. telephone numbers and corporate addresses should not be relied on without current verification.
How to Contact DigiTech Customer Service
- DigiTech Support Form: Contact DigiTech
- General Support Email: support@digitech.com
- U.S. Warranty Repair for Qualifying New Pedals: digitechsupport@kmcmusic.com
- Support Center: DigiTech Support
- FAQs and Troubleshooting: DigiTech Frequently Asked Questions
- Product Manuals: DigiTech Manuals
- Software Downloads: DigiTech Software Downloads
- Product Registration: Register a DigiTech Product
- Parent Company: Cor-Tek Corporation
- Official Company Address: CORTEK Corporation, 59 Hwagok-ro 61Gil, Gangseo-gu, Seoul 07590, South Korea
- Official Website: DigiTech.com
DigiTech specializes in guitar and bass effects. Current and legacy products include the Whammy family, Drop, Whammy Ricochet, Trio+, SDrum, JamMan, FreqOut, Mosaic and other pedals. DigiTech’s website also supports DOD effects products.
Is 1-801-566-8800 Still DigiTech Customer Service?
The number 1-801-566-8800 appears in older DigiTech customer-service listings, but it is not currently published on DigiTech’s official Contact Us, Support, FAQ, or company-contact pages.
DigiTech’s current website instead directs customers to its online contact form and support resources.
The old Monday-Friday, 8 a.m.-5 p.m. MT customer-service schedule also is not currently published as a general DigiTech support schedule.
For that reason, customers should use DigiTech’s current online support system rather than relying on the older phone number or hours.
Best DigiTech Support Route by Issue
- Pedal troubleshooting: Review DigiTech’s FAQ and the manual for the exact model, then submit the support form if the problem continues.
- U.S. warranty repair: For a pedal purchased new within the last year, email digitechsupport@kmcmusic.com with the requested purchase and product information.
- Older pedal needing repair: Contact DigiTech through the support form for help locating a repair shop or distributor.
- Customer outside the U.S.: Use DigiTech’s contact form for the appropriate distributor or repair route.
- Replacement part: Check the official DigiTech/DOD replacement-parts shop first.
- Manual: Search DigiTech’s current and legacy Product Manuals library.
- Software: Use DigiTech’s Software Downloads page and verify operating-system compatibility.
- Power supply: Check the exact pedal’s manual and DigiTech power-supply compatibility information before connecting a replacement adapter.
- Retail purchase or return: Contact the authorized dealer that sold the pedal.
DigiTech Warranty and Repair Help
DigiTech currently tells U.S. customers with a pedal purchased new within the previous year to email:
Include:
- Dated purchase receipt
- Pedal serial number
- Description of the problem
- Shipping address
DigiTech’s current product manuals generally describe a one-year U.S. limited warranty for qualifying products purchased new from an authorized U.S. DigiTech dealer.
Warranty service can require proof of purchase and authorization before the product is returned.
Do not ship a pedal to an old DigiTech or Harman address without current return instructions.
Repair Help for Older DigiTech Products
DigiTech has produced many products that are now discontinued.
If a pedal was purchased more than one year ago, DigiTech currently tells customers to use its online contact form. The support team will try to locate an appropriate repair shop or distributor.
Repair options can depend on:
- Model
- Age
- Country
- Parts availability
- Whether the product is still supported
Older products can be especially difficult to service if proprietary switches, displays, processors, power supplies, or other components are no longer available.
DigiTech Replacement Parts
DigiTech maintains an official replacement-parts shop for some current and older DigiTech and DOD products.
Parts availability is not guaranteed.
If the needed component is not listed, DigiTech recommends contacting customer service for additional assistance.
Before looking for a part, identify:
- Exact product name
- Serial number when applicable
- Part or component needed
- Current power supply specifications when relevant
Avoid buying an electrical replacement based only on appearance.
DigiTech Power Supply Compatibility
DigiTech pedals have used several different power requirements over the years.
A replacement power supply must have:
- The correct voltage
- The correct AC or DC output type
- The correct plug size
- The correct polarity
- Enough current capacity
This is particularly important with older DigiTech products.
Some older pedals use 9V AC, while many current products use 9V DC. Those requirements are not interchangeable.
DigiTech also notes that older products can use different barrel-connector dimensions.
Check the product manual and DigiTech’s current Power Supply Compatibility List before connecting an unfamiliar adapter.
DigiTech Manuals for Current and Discontinued Products
DigiTech maintains an extensive online manual library covering current and legacy products.
Available manuals include products from families such as:
- Whammy
- Whammy DT
- Whammy Ricochet
- Bass Whammy
- Drop
- Trio+
- SDrum
- JamMan
- FreqOut
- Mosaic
- DOD effects
For an older pedal, use the manual for the exact model rather than instructions written for a similar DigiTech product.
DigiTech Software and Older Computer Compatibility
DigiTech continues to provide downloadable software for various current and discontinued products.
However, DigiTech specifically warns that software for discontinued products may no longer be supported on newer operating systems.
The company also says some older firmware updates may no longer be possible.
Before installing old DigiTech software:
- Identify the exact product.
- Check the operating-system requirements.
- Use DigiTech’s official software download.
- Back up important presets or data when possible.
- Do not assume software made for an older Windows or macOS version will run on a current computer.
DigiTech Trio+ Firmware
DigiTech’s current FAQ says there is presently no firmware update available for the Trio+.
DigiTech says that if a Trio+ firmware update becomes available, it will be announced through the official website.
Avoid unofficial firmware files claiming to update the Trio+ unless DigiTech confirms that they are legitimate and compatible.
DigiTech Basic Pedal Troubleshooting
Before contacting customer support, DigiTech recommends several basic checks:
- Use the supplied or correct compatible power supply.
- Remove other pedals and test the DigiTech pedal by itself.
- Check cables and connections.
- Perform the model’s factory-reset procedure when appropriate.
- Check the manual for model-specific setup requirements.
When requesting support, describe exactly what happens rather than only saying the pedal does not work.
Useful information includes:
- Pedal model
- Serial number
- Power supply being used
- Instrument and amplifier
- Other pedals in the signal chain
- Symptoms or error messages
- Troubleshooting already attempted
Where Can You Buy DigiTech Products?
DigiTech currently says its pedals are sold through authorized dealers rather than directly through DigiTech.com.
Use the official dealer locator when purchasing a new DigiTech or DOD pedal.
Buying through an authorized dealer is especially important when warranty eligibility matters.
For an ordinary:
- Return
- Exchange
- Order cancellation
- Shipping problem
- Retail refund
contact the dealer that processed the transaction.
DigiTech’s manufacturer support is primarily intended for product troubleshooting, warranty assistance, parts, manuals and technical questions.
DigiTech Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 DigiTech customer reviews.
Because no reviews have been submitted on this DigiTech listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving:
- Pedal quality
- Product reliability
- Warranty repairs
- Replacement parts
- Software compatibility
- Technical support
- Customer-service responsiveness
The previous version of this page described customers praising DigiTech’s product quality and innovation while reporting complaints involving customer service, reliability and software updates. Those claims were not supported by reviews submitted to this CustomerServiceNumbers.com listing and should not be presented as CSN review findings.
How to Escalate a DigiTech Support Complaint
- Identify the exact DigiTech or DOD model.
- Keep the dated receipt and serial number.
- Review the official manual and FAQ.
- Submit DigiTech’s current support form.
- For an eligible U.S. warranty repair, use digitechsupport@kmcmusic.com.
- Explain the troubleshooting already completed and the resolution requested.
- Keep email correspondence and any repair or shipping instructions.
- Do not ship equipment until the correct service location or return authorization has been confirmed.
Who Owns DigiTech?
DigiTech is currently a division of Cor-Tek Corporation, the South Korean company that is also the parent company of Cort Guitars.
Cor-Tek announced its acquisition of the DigiTech and DOD brands from Harman in 2023.
DigiTech had previously been part of Harman International, which is owned by Samsung.
The ownership change is important because older DigiTech directories can still contain Harman telephone numbers and addresses that no longer represent the current DigiTech support organization.
DigiTech Corporate Information
DigiTech’s current privacy policy identifies:
DigiTech – A Division of CORTEK Corporation
59 Hwagok-ro 61Gil
Gangseo-gu
Seoul 07590
South Korea
The current policy lists support@digitech.com as the DigiTech contact email.
DigiTech’s 2023 acquisition announcement said its U.S. operations continued from Utah, but the current DigiTech Contact Us and Support pages do not publish the former 10653 South River Front Parkway, South Jordan, UT 84095 address as the customer-service or corporate mailing address.
Customers should therefore use DigiTech’s current online support channels rather than sending products or correspondence to the older Utah address without instructions.
Frequently Asked Questions
What is the DigiTech customer-service phone number?
DigiTech’s current U.S. Contact Us and Support pages do not publish one general U.S. customer-service telephone number. Use DigiTech’s online support form or support@digitech.com.
Is 1-801-566-8800 still DigiTech customer service?
That number appears in older DigiTech listings, but it is not currently published on DigiTech’s official Contact Us, Support, FAQ or company-contact pages.
What is DigiTech’s support email?
DigiTech’s current official company information lists support@digitech.com.
How do I get a DigiTech pedal repaired under warranty?
For a pedal purchased new in the United States within the last year, DigiTech currently instructs customers to email digitechsupport@kmcmusic.com with the dated receipt, serial number, description of the problem and shipping address.
What if my DigiTech pedal is more than a year old?
Use DigiTech’s online support form. The company says it will try to help identify a repair shop or distributor.
Can I buy DigiTech products directly from DigiTech.com?
No. DigiTech currently says its products are sold through authorized dealers.
Where can I find an old DigiTech manual?
DigiTech maintains an extensive Product Manuals library for current and discontinued DigiTech and DOD products.
Does old DigiTech software still work on new computers?
Not necessarily. DigiTech warns that software for discontinued products is no longer supported with newer operating systems, and some firmware updates may no longer be possible.
Who owns DigiTech?
Cor-Tek Corporation, the parent company of Cort Guitars, owns the DigiTech and DOD brands.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by DigiTech, DOD, Cor-Tek Corporation, Cort Guitars, KMC Music, Harman, an authorized DigiTech dealer, or repair provider.
Share Your DigiTech Customer Service Experience
If you contacted DigiTech about a Whammy, Drop, Trio+, JamMan, FreqOut, DOD pedal, power supply, replacement part, software problem, warranty claim or repair, describe the product involved, which support route you used, how DigiTech responded and whether the issue was resolved.
Privacy warning: Do not publish your complete product serial number, home address, private email address, telephone number, purchase receipt, payment information, shipping label or private customer-service correspondence containing sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with DigiTech, DOD, Cor-Tek Corporation, Cort Guitars, KMC Music, Harman, an authorized dealer or repair provider. CustomerServiceNumbers.com cannot troubleshoot pedals directly, authorize warranty repairs, supply parts, update firmware, provide software compatibility, issue retailer refunds or respond on behalf of DigiTech. Support contacts, warranty procedures, repair providers, parts availability and software support can change. Verify important information through DigiTech’s official Support and FAQ resources.