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Reach JCPenney.com Customer Care

1-800-322-1189

Eric Strand

Reach JCPenney.com Customer Care

JCPenney.com Customer Service Contact Phone Number for Support and Help

JCPenney.com is JC Penney’s online Shop for savings on apparel, shoes, jewelry, bedding, windows , and even furniture. JC Penney’s competitors include Walmart, and Sears.

JC Penney opened it’s first catalog in 1963 and has been a leading retailer for years. They have embraced the internet and social media and they look to grow into the future.

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The Customer Service Numbers Website is not associated with JC Penney. Website is for information and review purposes only. Please do not leave personal information in your rating or review.

Please rate and review your experience with JCPenney.com’s customer service below. 
JCPenney.com Customer Service
JCPenney.com Customer Service
1-800-322-1189

JCPenney Orders Did Not Arrive

Rated 1.0 out of 5
December 23, 2016

Ordered 3 Christmas presents Dec. 7. Email confirmation on 11th saying they were shipped. The 20th I called and was told only 1 was sent, they credited my account for other 2. Never did they let me know, so now am out 2 gifts. Probably 3, since it’s the 23rd and it isn’t here. Penney cannot even even track it. These don’t know where it is.

Avatar for Carol
Carol

JCPenney Customer service sucks

Rated 1.0 out of 5
December 1, 2016

JCPenney Customer service sucks and so does their whole operating system… that’s the truth. no other word to describe them. I bought a fridge 3 weeks ago and it has not been delivered, have spoken to store manager, appliance manager, no one seems to be able to help. I received a bill from JCPenney credit card but no fridge.. I will be at store tomorrow getting refund. When you call you get transferred nothing like spending hours on phone to be transferred from one department to the next.

Avatar for jen
jen

JCPenney Customer Service

Rated 3.0 out of 5
March 20, 2014

For the second time in less than six months, I went to your store to purchase sneakers. I did so and for the second time the plastic detector was left on the sneakers. I don’t know if you don’t teach your associates to take them off but this is so annoying and because of such I will NOT be buying my sneakers from your establishment anymore.

Avatar for Diane
Diane
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 325 reviews)

JCPenney Orders Did Not Arrive

Rated 1.0 out of 5
December 23, 2016

Ordered 3 Christmas presents Dec. 7. Email confirmation on 11th saying they were shipped. The 20th I called and was told only 1 was sent, they credited my account for other 2. Never did they let me know, so now am out 2 gifts. Probably 3, since it’s the 23rd and it isn’t here. Penney cannot even even track it. These don’t know where it is.

Avatar for Carol
Carol

JCPenney Customer service sucks

Rated 1.0 out of 5
December 1, 2016

JCPenney Customer service sucks and so does their whole operating system… that’s the truth. no other word to describe them. I bought a fridge 3 weeks ago and it has not been delivered, have spoken to store manager, appliance manager, no one seems to be able to help. I received a bill from JCPenney credit card but no fridge.. I will be at store tomorrow getting refund. When you call you get transferred nothing like spending hours on phone to be transferred from one department to the next.

Avatar for jen
jen

JCPenney Customer Service

Rated 3.0 out of 5
March 20, 2014

For the second time in less than six months, I went to your store to purchase sneakers. I did so and for the second time the plastic detector was left on the sneakers. I don’t know if you don’t teach your associates to take them off but this is so annoying and because of such I will NOT be buying my sneakers from your establishment anymore.

Avatar for Diane
Diane