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JCPenney Customer Service Complaints And Reviews

1-800-322-1189

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JCPenney Customer Service Reviews and Complaints

When considering shopping at JCPenney, it’s helpful to review JCPenney customer service reviews and complaints. Known for its wide range of products including clothing, accessories, home goods, and beauty products, JCPenney has received various feedback from customers regarding their support and service. Reviews often highlight the quality and variety of products, while some complaints focus on issues like shipping delays and customer support responsiveness. Comparing JCPenney with competitors like Macy’s, Kohl’s, Sears, Walmart, and Nordstrom can provide a broader perspective on customer service experiences in the retail industry.

How to Contact JCPenney

To contact JCPenney, you can use the following information:

  • Customer Service Phone Number: 1-800-322-1189
  • Customer Service Hours: Monday – Friday, 7 AM – 9 PM CT; Saturday – Sunday, 9 AM – 7 PM CT
  • Corporate Phone Number: 1-972-431-1000
  • Home Office Address: 6501 Legacy Drive, Plano, TX 75024
  • Website: www.jcpenney.com

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about shopping at JCPenney for your retail needs.

JCPenney.com Customer Service
1 Star Clear filters

JCPenney Orders Did Not Arrive

December 23, 2016

Ordered 3 Christmas presents Dec. 7. Email confirmation on 11th saying they were shipped. The 20th I called and was told only 1 was sent, they credited my account for other 2. Never did they let me know, so now am out 2 gifts. Probably 3, since it’s the 23rd and it isn’t here. Penney cannot even even track it. These don’t know where it is.

Avatar for Carol
Carol

JCPenney Customer service sucks

December 1, 2016

JCPenney Customer service sucks and so does their whole operating system… that’s the truth. no other word to describe them. I bought a fridge 3 weeks ago and it has not been delivered, have spoken to store manager, appliance manager, no one seems to be able to help. I received a bill from JCPenney credit card but no fridge.. I will be at store tomorrow getting refund. When you call you get transferred nothing like spending hours on phone to be transferred from one department to the next.

Avatar for jen
jen
2.5
2.5 out of 5 stars (based on 550 reviews)
Excellent7%Very good2%Average58%Poor5%Terrible28%
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JCPenney Orders Did Not Arrive

December 23, 2016

Ordered 3 Christmas presents Dec. 7. Email confirmation on 11th saying they were shipped. The 20th I called and was told only 1 was sent, they credited my account for other 2. Never did they let me know, so now am out 2 gifts. Probably 3, since it’s the 23rd and it isn’t here. Penney cannot even even track it. These don’t know where it is.

Avatar for Carol
Carol

JCPenney Customer service sucks

December 1, 2016

JCPenney Customer service sucks and so does their whole operating system… that’s the truth. no other word to describe them. I bought a fridge 3 weeks ago and it has not been delivered, have spoken to store manager, appliance manager, no one seems to be able to help. I received a bill from JCPenney credit card but no fridge.. I will be at store tomorrow getting refund. When you call you get transferred nothing like spending hours on phone to be transferred from one department to the next.

Avatar for jen
jen
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