Neiman Marcus customer service assists customers with online and store orders, shipping, returns, refunds, missing packages, damaged merchandise, gift cards, InCircle rewards, Neiman Marcus Credit Card accounts, furniture delivery and store complaints. The main Neiman Marcus customer-service number is 1-888-888-4757.

Neiman Marcus is now part of Exemplar Luxury Group, formerly Saks Global. Although Neiman Marcus and Saks Fifth Avenue share a parent organization, they continue to use separate websites, customer-service systems, credit cards, gift cards and return processes.

How to Contact Neiman Marcus Customer Service

Neiman Marcus Customer Service: 1-888-888-4757
Customer Service Hours: Seven days a week, 6:00 a.m.–midnight Central Time

Neiman Marcus Credit Services: 1-800-685-6695
International Credit Services: 1-214-761-2660
InCircle Assistance: 1-888-462-4725
White Glove and Oversized Delivery Help: 1-800-649-5429
Customer Service and Online Assistance: Contact Neiman Marcus
Written Customer Care Executive Offices Form: Submit a written complaint or compliment
Track an Order: Check order and shipping status
Returns Center: Review the current return policy
Start an Online Return: Open the Neiman Marcus return portal
Neiman Marcus Credit Card Account: Manage the card through Capital One

Gift Card Balance: Check a Neiman Marcus gift card
Store Locator: Find a Neiman Marcus store
Official Website: www.neimanmarcus.com

Important hours correction: Neiman Marcus does not currently describe its live general customer service as available 24 hours a day. Its published hours are seven days a week from 6:00 a.m.–midnight Central Time.

Security reminder: Do not include a full credit-card number, account password, gift-card PIN or other sensitive financial information in an online customer-service form.

Best Neiman Marcus Support Route by Issue

Online Order Status or Shipping Question

Use the online order-status tool or call 1-888-888-4757. Have the order number and the email address or telephone number entered during checkout ready.

Customers may contact support about:

An order that has not shipped
A delayed shipment
Items shipped in separate packages
A backordered or canceled item
A delivery date that has changed
An incorrect shipping address
A package marked delivered but not received
A signature-required delivery
A manufacturer-direct shipment

Items ordered together may ship separately. Confirm whether all packages have been delivered before reporting an item as missing.

Changing or Canceling a Neiman Marcus Order

Contact customer service immediately if an order contains an incorrect size, color, quantity, shipping address or payment method. Once fulfillment begins, the order may no longer be editable or cancelable.

Do not assume that submitting an online message automatically stops the order. Ask for confirmation that the cancellation or change was completed.

If cancellation is no longer possible, ask whether the merchandise can be returned after delivery and whether any shipping or return-label charge will apply.

Order Was Canceled by Neiman Marcus

An order may be canceled because of:

Inventory becoming unavailable
A payment authorization problem
Billing information that could not be verified
A security or fraud review
A pricing or website error
A purchase-limit restriction
A designer or geographic restriction

Ask customer service to identify whether the entire order or only one item was canceled. A pending card authorization may remain temporarily after cancellation even when the final charge will not be completed.

Missing Neiman Marcus Package

If tracking shows that a package was delivered but it cannot be located:

Check all entrances, mailrooms, parcel lockers and household members.
Review any carrier delivery photograph or note.
Confirm that the order was not divided into multiple shipments.
Contact the carrier and request delivery details.
Call Neiman Marcus at 1-888-888-4757.
Request a case number and the next investigation step.

Save screenshots of the tracking history and delivery status. Do not post a home address or tracking number in a public review.

Damaged, Defective or Incorrect Merchandise

Photograph the shipping carton, shipping label, packaging and merchandise before discarding anything. Contact Neiman Marcus promptly when:

The wrong item, size or color arrived
An item is missing from the package
The merchandise appears used or worn
An item was damaged during shipping
A product has a manufacturing defect
A luxury item is missing packaging, accessories or documentation

Keep designer boxes, garment bags, dust bags, authenticity materials, tags and protective packaging until the complaint is resolved.

Ask whether Neiman Marcus will issue a replacement, return authorization, refund or merchandise credit. Also ask whether the return-shipping charge will be waived because the order arrived damaged, defective or incorrect.

Neiman Marcus Returns and Exchanges

Neiman Marcus generally accepts eligible returns within 30 days after receipt. Merchandise must remain in saleable condition and should include its original tags, packaging, accessories and documentation.

CHANEL handbags, accessories, apparel and shoes have a shorter 14-day return period. Other products may have separate restrictions, inspections or return instructions.

Do not wait until the end of the return window to report a damaged, incorrect or defective item.

Items That May Not Be Returnable

Products that may be ineligible for ordinary return include:

Merchandise marked Final Sale
Altered apparel
Special orders
Personalized or monogrammed merchandise
Perishable products
Used, worn or damaged merchandise
Items missing required tags or packaging
Products subject to designer-specific restrictions

Review the product page, receipt and current return policy before purchasing an item with special terms.

How to Return an Online Purchase

Open the Neiman Marcus returns portal.
Enter the order information requested.
Select the merchandise and return reason.
Review the return deadline and any applicable shipping charge.
Print or download the authorized return label.
Package the item with all original materials.
Save the shipping receipt and tracking number.

Use a protective shipping carton rather than attaching a label directly to a luxury product box.

Returning an Online Order to a Store

Many eligible NeimanMarcus.com purchases can be returned to a Neiman Marcus store. Bring the order confirmation, packing slip or other proof of purchase.

Some merchandise may require mail return, special handling or inspection and may not be accepted through an ordinary store counter. Contact the local store before traveling with furniture, precious jewelry, designer-restricted merchandise or another unusual item.

Neiman Marcus and Saks Returns Are Separate

Neiman Marcus and Saks Fifth Avenue are part of the same parent organization, but merchandise must generally be returned to the retailer from which it was purchased.

A Neiman Marcus purchase should be returned through Neiman Marcus.
A Saks Fifth Avenue purchase should be returned through Saks.

Neiman Marcus and Saks gift cards are not interchangeable.
Their store credit and credit-card programs remain separate.

Rejected Neiman Marcus Return

A return may be rejected if it arrives after the deadline, appears worn, is missing tags or packaging, was altered, is marked Final Sale or does not meet a designer-specific requirement.

If a return is rejected:

Ask for the exact reason in writing.
Request photographs or inspection notes when available.
Compare the decision with the product page and return policy in effect when purchased.
Provide delivery tracking and proof that the return was initiated on time.

Request supervisor review when documentation supports eligibility.

Neiman Marcus Refund Status

A mail refund may require time for delivery, inspection, processing and posting by the financial institution.

Before contacting support, gather:

Original order number
Return authorization
Return tracking number
Date the return was delivered
Refund confirmation
Original payment method
Amount expected

Ask whether the return has been received, approved and sent to the payment processor. A refund to an expired or replaced card is generally routed by the card issuer to the associated account, but the financial institution may need to trace it.

Gift Returns

A gift recipient may receive merchandise credit rather than a refund to the original form of payment. Avoid using a return option that explicitly credits the purchaser when the recipient intends to receive gift-return credit.

Keep the gift receipt or order information and confirm who will receive the refund before completing the return.

Neiman Marcus Credit Card Customer Service

Call Neiman Marcus Credit Services at 1-800-685-6695 for credit-card account assistance.

Credit Services may help with:

Payments
Account balances
Billing statements
Address changes
Late fees
Disputed card transactions
Lost or stolen cards
Credit-limit questions
Online card-account access

The Neiman Marcus Credit Card account website is operated through Capital One. A NeimanMarcus.com shopping account and a Capital One credit-card account may use different login credentials.

Lost or Stolen Neiman Marcus Credit Card

Contact Credit Services immediately when a card is lost, stolen or used without authorization. Review recent transactions and ask whether the existing card number will be closed and replaced.

Do not post card numbers, security codes, account screenshots or dispute documentation publicly.

Neiman Marcus Credit Card Payment

Use the Capital One card portal, the telephone instructions provided by Credit Services or the payment address shown on the current billing statement.

Do not mail a card payment to a Neiman Marcus store or to the parent company’s corporate address. Payment addresses can change, so use the address on the latest statement rather than an address copied from an old webpage.

Retail Refund Versus Credit-Card Dispute

Call general Neiman Marcus customer service when the issue involves an order, merchandise return or refund. Call Credit Services when the issue involves the card account, statement, payment or unauthorized card transaction.

A retail refund and a credit-card billing dispute are different procedures. Opening both without explaining the overlap can delay investigation.

InCircle Rewards Customer Service

Call 1-888-462-4725 for InCircle questions.

InCircle assistance may involve:

Missing points
Point Card issuance
Point Card expiration
Double Point Days
Membership level
Eligible purchases
Shipping or gift-packaging benefits
InCircle Concierge eligibility

Returns reduce the net purchase amount used to calculate points and may affect a Point Card or promotional reward.

Missing InCircle Points

Have the purchase date, receipt or order number, amount, payment method and InCircle account information ready. Points may not be awarded for taxes, shipping, excluded services or purchases made without the qualifying account or card.

Ask whether the points are pending, excluded, reversed by a return or connected to a different customer profile.

Neiman Marcus Gift Card Help

Use the official balance checker or call general customer service for help with a Neiman Marcus gift card.

Customers may need assistance with:

Checking a balance
A card that is not working
A missing virtual gift card
A damaged physical card
A refund issued to a gift card
A promotional gift card
A suspected stolen card number or PIN

Do not publish a gift-card number or PIN. Neiman Marcus, government agencies and legitimate technical-support companies will not require payment by gift card to resolve an unrelated debt, tax bill, computer problem or prize claim.

Promotional Gift Cards

Promotional gift cards may have expiration dates, spending thresholds, designer exclusions and restrictions that differ from purchased gift cards.

If qualifying merchandise is returned, the promotional card may be reduced, canceled or charged back according to the offer terms. Save the original promotion and award email until the purchase and return periods are complete.

Store Complaint or Store Purchase

Use the official store locator to find the location’s direct telephone number. Contact the store when the issue involves:

An in-store purchase
A sales associate
Product availability
An alteration or service
A pickup order
A store return
Valet parking
A restaurant or salon
A store-specific event

Ask for the department manager or store manager when the original associate cannot resolve the concern. Keep the receipt and note the store, date, department and names of employees involved.

Furniture and White Glove Delivery Support

Call 1-800-649-5429 for questions involving White Glove service or qualifying oversized merchandise.

Furniture customers should confirm:

The delivery date and arrival window
Whether one-person or two-person service is scheduled
Whether assembly is included
Stair, elevator and doorway requirements
Whether a certificate of insurance is needed
Who must be present to sign
Any rescheduling or storage charge

Measure doorways, stairways, elevators and the intended room before delivery.

Inspect Furniture Before Signing

Inspect furniture and other oversized merchandise before signing the delivery documents. Record visible damage, missing parts or incorrect merchandise on the delivery paperwork.

Photograph damage immediately and retain a copy of the delivery record. Delayed damage claims may be more difficult to establish.

Missed or Rescheduled Furniture Delivery

Contact the delivery company and Neiman Marcus promptly. Ask whether a rescheduling, storage or redelivery charge will apply and request written confirmation of the new appointment.

Price Adjustment Requests

Neiman Marcus generally considers a price-adjustment request when eligible regularly priced merchandise is reduced shortly after purchase. Current support materials identify a 10-day request period.

Have the order number, item, purchase date, original price and current price available. Promotions, gift-card events, final-sale merchandise, designer exclusions and limited offers may not qualify.

Neiman Marcus Account and Login Help

Use the account recovery option on NeimanMarcus.com when a password is forgotten. Confirm that the email address matches the profile used for the order.

If an order does not appear:

Check whether checkout was completed as a guest
Confirm the email address on the order
Review other customer profiles
Use the order lookup with the order number
Contact customer service before creating duplicate accounts

Suspected Account Fraud

Change the password immediately if unauthorized orders, changed addresses or unfamiliar account activity appear. Use a unique password and also secure the associated email account.

Contact Neiman Marcus and the relevant payment provider. Do not rely on a telephone number contained in a suspicious email, advertisement or text message.

Neiman Marcus, Saks Fifth Avenue and Exemplar Luxury Group

Neiman Marcus became part of Saks Global after the acquisition of Neiman Marcus Group was completed in December 2024. Following a 2026 restructuring, Saks Global emerged under new ownership and became Exemplar Luxury Group.

Exemplar Luxury Group currently includes:

Neiman Marcus
Saks Fifth Avenue
Bergdorf Goodman

The parent company’s published corporate address is:

Exemplar Luxury Group
225 Liberty Street, Floor 27
New York, NY 10281

Corporate offices should not be used for ordinary returns, gift-card issues, credit-card payments or online-order questions. Exemplar Luxury Group directs customer-service inquiries to each retail brand’s support system.

What Is the 1618 Main Street Address?

1618 Main Street in Dallas is associated with Neiman Marcus’s historic downtown store and appears in certain Neiman Marcus privacy materials. It should not automatically be described as the current headquarters of Exemplar Luxury Group.

Do not mail merchandise, card payments or complaint documentation to the Dallas store unless Neiman Marcus specifically provides that address for the request.

Information to Gather Before Contacting Neiman Marcus

Order or store receipt number
Email address and telephone number used for the purchase
Item name, designer, size and color
Purchase and delivery dates
Tracking number
Return authorization and tracking
Gift-card or InCircle issue, without publishing sensitive numbers
Store location and department
Previous customer-service case numbers
Photographs for private support use
The exact resolution requested

How to Escalate a Neiman Marcus Complaint

Contact the correct department for the order, return, card account, reward or store issue.
Provide a concise timeline and supporting documentation.
State the specific resolution requested.
Ask for a case number and expected response date.
Request a supervisor when the initial representative cannot resolve the documented issue.
Submit the written Customer Care Executive Offices form when a written escalation is needed.

Save emails, chat transcripts, receipts, photographs and tracking information.
Contact the local store manager for store-specific concerns.
Contact Capital One Credit Services for card-account disputes.
Contact the payment provider promptly when a transaction is genuinely unauthorized or a promised refund remains unresolved.

Do not open numerous duplicate support cases. Reply within the existing conversation and reference the original case number whenever possible.

Neiman Marcus Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Neiman Marcus customer-service reviews. There is not yet enough feedback on this CSN page to identify reliable positive or negative customer-service patterns.

If you have contacted Neiman Marcus, consider leaving a review below. A useful review should explain:

Whether the issue involved an online order, store purchase, return, card account, gift card or delivery
Which support route was used
Whether a case number was provided
How long it took to receive a response or refund

Whether the issue was resolved

Related Retail Customer Service Pages

Frequently Asked Questions About Neiman Marcus Customer Service

What is the Neiman Marcus customer-service phone number?

The main Neiman Marcus customer-service number is 1-888-888-4757.

Is Neiman Marcus customer service available 24 hours?

No. Neiman Marcus currently lists customer-service hours as seven days a week from 6:00 a.m.–midnight Central Time.

Does Neiman Marcus offer chat or text support?

Yes. Online chat and text options are available through the Neiman Marcus contact and assistance pages when the applicable support option is active.

What is the Neiman Marcus Credit Card customer-service number?

Call Neiman Marcus Credit Services at 1-800-685-6695. The online card account is managed through Capital One.

What is the InCircle customer-service number?

Call 1-888-462-4725 for InCircle points, Point Cards, membership levels and related benefit questions.

How long do I have to return a Neiman Marcus order?

Most eligible merchandise can be returned within 30 days after receipt. CHANEL handbags, accessories, apparel and shoes have a shorter 14-day return period.

Can I return a Saks purchase to Neiman Marcus?

No. Despite common ownership, Saks Fifth Avenue and Neiman Marcus use separate merchandise and return systems.

Can Final Sale merchandise be returned?

Items identified as Final Sale generally cannot be returned. Contact customer service promptly if Final Sale merchandise arrives damaged, defective or materially different from the order.

How do I track a Neiman Marcus order?

Use the online order-status tool with the order number and the email address or telephone number used during checkout.

What should I do if a Neiman Marcus package is missing?

Check all delivery locations and tracking details, contact the carrier, and then call Neiman Marcus at 1-888-888-4757.

How do I check a Neiman Marcus gift-card balance?

Use the official Neiman Marcus gift-card balance page. Never share the card number or PIN publicly.

Who owns Neiman Marcus?

Neiman Marcus is part of Exemplar Luxury Group, formerly Saks Global. Exemplar Luxury Group also includes Saks Fifth Avenue and Bergdorf Goodman.

Where is the current parent-company headquarters?

Exemplar Luxury Group lists its corporate address as 225 Liberty Street, Floor 27, New York, New York 10281.

Is 1618 Main Street still the Neiman Marcus headquarters?

The address is associated with the historic Neiman Marcus Downtown Dallas store and certain brand correspondence. It is not the current headquarters address published by parent company Exemplar Luxury Group.

Page Update Note

This Neiman Marcus customer-service page was reviewed and updated in July 2026 to verify the main customer-service number and correct hours, add online contact, credit-card, InCircle and White Glove delivery support, add current return and designer-exception guidance, cover orders, missing packages, damaged merchandise, refunds, gift cards, store complaints and furniture delivery, identify Exemplar Luxury Group as the current parent, distinguish the Dallas store address from the parent-company headquarters, remove unsupported review claims, reflect the current CSN review count and strengthen escalation and privacy guidance.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Neiman Marcus, Exemplar Luxury Group, Saks Fifth Avenue, Bergdorf Goodman, Capital One or any designer, store, carrier or payment provider.

Our goal is to help customers identify the correct support route, understand current order and return procedures and share customer-service outcomes that may help others. Telephone numbers, hours, return policies, ownership, loyalty terms, gift-card rules, store locations and delivery procedures can change. Verify important information through Neiman Marcus, Capital One, the applicable store, the carrier or another official provider.

Share Your Neiman Marcus Customer Service Experience

Have you contacted Neiman Marcus about an online order, store purchase, return, refund, missing package, damaged item, Neiman Marcus Credit Card, InCircle points, gift card, furniture delivery or store complaint? Share your experience below and explain which support route you used and whether the issue was resolved.

Privacy reminder: Do not post your address, email address, telephone number, order number, tracking number, credit-card number, gift-card number or PIN, InCircle details, receipt, return label or private customer-service correspondence in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Neiman Marcus, Exemplar Luxury Group, Saks Fifth Avenue, Bergdorf Goodman, Capital One, any designer, store, carrier or payment provider. This page is provided for informational purposes and to document consumer customer-service experiences.

CustomerServiceNumbers.com cannot access Neiman Marcus orders or accounts, cancel purchases, approve returns, issue refunds, manage credit-card accounts, restore InCircle points, replace gift cards, schedule furniture deliveries or resolve store complaints. Those requests must be handled through Neiman Marcus, Capital One, the applicable store, the carrier, the payment provider or another appropriate official organization.

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Neiman Marcus Customer Service: Orders, Returns, Credit Card and Store Help