Norwegian Cruise Line Customer Service: Phone, Refunds and Complaints

Norwegian Cruise Line customer service assists with new and existing reservations, payments, cruise documents, cancellations, refunds, accessibility requests, onboard concerns, and post-cruise complaints. The correct support route depends on whether you booked directly with Norwegian or through a travel advisor.

How to Contact Norwegian Cruise Line Customer Service

Call Norwegian Cruise Line customer service and reservations at 1-866-234-7350. Representatives handle new and existing reservations, pre- and post-cruise hotel packages, gift orders, general questions, and documentation needs.

Current customer service hours are:

• Monday through Friday: 8 a.m. to midnight Eastern Time
• Saturday and Sunday: 9 a.m. to 9 p.m. Eastern Time

Before calling, have the guest’s full name, reservation number, ship, sailing date, travel-advisor information, and requested resolution ready.

Which Norwegian Cruise Line Department Should You Contact?

New or Existing Cruise Reservations

Call 1-866-234-7350 for reservation questions, payments, documentation, hotels booked through NCL, and general pre-cruise assistance.

NCL-Arranged Flight Disruptions

If NCL arranged your flights and a delay or cancellation occurs while you are traveling to the cruise, first work with the airline at the airport to determine the new flight arrangements. Then call NCL’s 24-hour Flight Assistance Hotline at 1-800-456-7179.

This hotline is intended for passengers with air travel arranged through Norwegian Cruise Line. Travelers who purchased flights independently should contact their airline and travel-insurance provider.

Latitudes Rewards

Call 1-866-234-0292 for help locating a Latitudes number, confirming membership status, reviewing benefits, or updating loyalty-program contact information.

Website or Account Problems

Call technical support at 1-866-625-1160 for problems retrieving a reservation, signing in, resetting a password, completing an online booking, or using NCL.com. NCL currently lists technical-support hours as Monday through Friday, 9 a.m. to 6 p.m. Eastern Time.

Shore Excursions

Call 1-866-625-1167 for questions about NCL shore excursions. Cancellation deadlines and refund rules can vary by excursion, destination, and proximity to the scheduled tour.

Norwegian Cruise Line Cancellations and Refunds

Norwegian Cruise Line cancellation penalties depend on the sailing, stateroom, fare, promotion, package components, booking date, and number of days remaining before departure. Review the cancellation schedule attached to your reservation before authorizing a cancellation.

• Direct NCL booking: Call 1-866-234-7350.
• Travel-advisor booking: Ask the advisor who controls the reservation to process the cancellation or change.
• Group reservation: Contact the group organizer or travel advisor because group terms may differ.
• NCL-arranged airfare: Air deposits and cancellation terms may differ from the cruise-fare rules.
• Travel protection claim: Submit the claim to the insurer or plan administrator identified in the policy documents.

NCL states that written refund requests may require supporting documents and that processing can take approximately three to four weeks. Actual eligibility and timing depend on the reservation and payment method. Review the current Norwegian Cruise Line terms and cancellation information.

What to Do When NCL Changes or Cancels a Cruise

If Norwegian Cruise Line changes or cancels a sailing, save the notice and compare the offered replacement, future cruise credit, and refund options carefully. Ask whether the proposed resolution includes:

• Cruise fare and taxes
• Port fees
• NCL-arranged airfare
• Hotels or ground transportation
• Shore excursions
• Dining, beverage, internet, or spa packages
• Travel-protection premiums

Do not assume that every component follows the same refund rule. If a travel advisor made the reservation, have the advisor confirm the options in writing before accepting a future cruise credit or changing the sailing.

Norwegian Cruise Line Accessibility and Medical Assistance

Guests who need mobility assistance, accessible accommodations, dietary assistance, service-animal arrangements, communication assistance, or support for medical equipment should complete NCL’s Accessibility & Medical Questionnaire as early as possible.

Visit the official NCL accessibility assistance page for current forms, requirements, and advance-notice guidance. Some accommodations, including sign-language interpreters and arrangements involving medical equipment or service animals, require substantial advance notice.

Include the reservation number and explain the requested assistance for embarkation, the stateroom, dining, shore excursions, emergency drills, and disembarkation. If another company provides flights, transfers, hotels, or excursions, confirm arrangements with that company separately.

How to Report an Onboard Problem

Report service, billing, accessibility, maintenance, dining, excursion, or stateroom problems to the ship’s Guest Services Desk while the cruise is underway. Onboard staff may have a better opportunity to investigate and correct the problem before disembarkation.

Keep the following documentation:

• Dates, times, and locations
• Names or departments involved
• Photographs when relevant and permitted
• Receipts and onboard-account statements
• Copies or screenshots of messages
• The requested resolution and NCL’s response

Review the final onboard statement before leaving the ship. Ask Guest Services about unfamiliar or disputed charges while the supporting records are still available.

How to File a Post-Cruise Complaint

Norwegian Cruise Line directs post-cruise questions, complaints, and feedback to its Guest Experience case-submission form. Open the official NCL Contact Us page and select the post-cruise Guest Experience option.

A useful written complaint should include:

• Guest name and contact information
• Reservation number
• Ship and sailing dates
• Cabin number, if relevant
• A concise description of what happened
• Steps taken onboard
• Receipts, photographs, statements, or prior correspondence
• The specific resolution being requested

Save the submission confirmation and case number. Avoid repeatedly opening new cases for the same issue unless NCL instructs you to do so.

Lost Items and Baggage Problems

Report missing property to Guest Services as soon as it is discovered. If the item is not found before disembarkation, use the Lost & Found section of NCL’s Contact Us page to submit a claim or check its status.

NCL currently lists a standard lost-property response time of approximately 10 business days after receiving a report. If an item is located, shipping charges may apply.

For damaged or missing baggage during embarkation or disembarkation, report the problem to NCL personnel before leaving the port or customs area whenever possible. Photograph the damage and retain baggage tags, receipts, and any written report.

Norwegian Cruise Line Corporate Office

Customer service should remain the first contact for active reservations, cancellations, refunds, and cruise complaints. The corporate-office information is:

NCL Corporation Ltd.
7665 Corporate Center Drive
Miami, FL 33126

• Corporate office phone: 1-305-436-4000
• Corporate office hours: Monday–Friday, 8:30 a.m.–5 p.m. ET

The corporate switchboard is not a replacement for reservations, onboard assistance, the Flight Assistance Hotline, or the post-cruise Guest Experience form.

Norwegian Cruise Line Customer Service Reviews and Complaints

At the time of this update, the visible CustomerServiceNumbers.com review module for Norwegian Cruise Line reports zero published reviews and a rating of 0 out of 5 based on zero reviews. There is not enough visible feedback to identify positive or negative review patterns.

If you have contacted Norwegian Cruise Line customer service, you can leave a review below. Describe the type of reservation or sailing issue, the support channel used, the approximate response time, and whether the problem was resolved.

Do not publish reservation numbers, cabin numbers, future travel dates, passport information, payment details, home addresses, private telephone numbers, or other sensitive information.

Related Cruise Line Customer Service Guides

• Royal Caribbean customer service
• Carnival Cruise Line customer service
• Princess Cruises customer service

For additional Norwegian Cruise Line headquarters information, visit Norwegian Cruise Line Corporate Office Headquarters.

Frequently Asked Questions

What is Norwegian Cruise Line’s customer service number?

Norwegian Cruise Line customer service and reservations can be reached at 1-866-234-7350.

What are NCL customer service hours?

NCL lists reservation hours as Monday through Friday from 8 a.m. to midnight Eastern Time and Saturday and Sunday from 9 a.m. to 9 p.m. Eastern Time.

Does Norwegian Cruise Line have a customer service email?

NCL currently directs general post-cruise complaints and feedback through its online Guest Experience case form instead of publishing a general guest-relations email on its main U.S. contact page.

Who handles an NCL booking made through a travel advisor?

The travel advisor generally controls changes, cancellations, payments, and refund requests for a reservation created through that advisor. Contact the advisor before asking NCL to alter the booking.

Who should I contact about a problem during my cruise?

Report the issue to the onboard Guest Services Desk while the cruise is underway. Request written confirmation or a case reference if the concern is not resolved.

How do I complain after an NCL cruise?

Use the Guest Experience case-submission form available through NCL’s official Contact Us page. Include the reservation, sailing details, onboard reporting history, supporting documentation, and requested resolution.

What number should I call if an NCL-arranged flight is disrupted?

Passengers traveling on flights arranged through Norwegian Cruise Line can call the 24-hour Flight Assistance Hotline at 1-800-456-7179.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Norwegian Cruise Line, NCL Corporation Ltd., or Norwegian Cruise Line Holdings Ltd. Contact information, reviews, ratings, and comments are provided as an informational service.

Norwegian Cruise Line does not provide customer support through this website. Cruise terms, telephone numbers, hours, cancellation penalties, refund rules, itineraries, and accessibility requirements can change. Verify time-sensitive information directly through NCL.com or your travel advisor.