The New Yorker Customer Service: Subscriptions & Billing

The New Yorker is a weekly magazine and digital publication covering reporting, politics, culture, criticism, fiction, poetry, humor, cartoons, podcasts, video, puzzles, and other editorial content. Subscribers may need customer service for billing, renewal, cancellation, missing print issues, address changes, digital access, app problems, account linking, gift subscriptions, or other subscription questions.

For print and general subscription Customer Care, call 1-800-825-2510. The New Yorker also maintains separate digital and app-support routes, so the best contact depends on how and where the subscription was purchased.

How to Contact The New Yorker Customer Service

Use 1-800-825-2510 for print subscription questions such as renewals, billing, missing issues, address changes, cancellation, and delivery holds.

For digital subscription assistance, The New Yorker also publishes 1-800-444-7570. General customer-service questions can be sent to help@newyorker.com.

The New Yorker’s current official Customer Care pages do not publish the older Monday-Friday 8 a.m.-7 p.m. Eastern schedule, so confirm current agent availability when contacting support.

What to Have Ready Before Contacting Customer Care

• Name on the subscription
• Email address associated with the account
• Subscription or account number
• Mailing address for a print subscription
• Subscription type
• Purchase date
• Billing or renewal date
• Charge amount for a billing issue
• Issue date for a missing magazine
• Apple or Google account information if the subscription was purchased through an app store
• Previous Customer Care correspondence or case information
• A clear description of the resolution you are requesting

Your New Yorker subscription number can be found through Customer Care and, for print subscribers, on the magazine mailing label.

How to Cancel a New Yorker Subscription

Current print Customer Care allows subscribers to cancel a direct New Yorker subscription online, by email, or by calling 1-800-825-2510.

When cancelling:

1. Sign in to the Customer Care account.
2. Confirm which New Yorker subscription is active.
3. Review the next billing or expiration date.
4. Use the cancellation option or contact Customer Care.
5. Ask when cancellation becomes effective.
6. Ask whether any refund or billing adjustment applies to your specific subscription.
7. Save the cancellation confirmation.

If bills continue to arrive shortly after cancellation, The New Yorker says the request may still be processing. Keep the cancellation confirmation until the subscription account reflects the change.

The New Yorker Automatic Renewal

The New Yorker Customer Care system includes an option to adjust automatic-renewal status.

If you do not want an eligible subscription to renew automatically, make the change before the next renewal charge and save the confirmation. Current Customer Care pages say an automatic-renewal status change may take up to two working days to be recorded.

Do not assume that cancelling an app subscription, a print subscription, and another separately purchased subscription are the same transaction. Confirm which company or platform is processing each charge.

The New Yorker Billing and Payment Problems

Subscribers can use Customer Care to submit or check the status of a payment and update eligible payment information.

The New Yorker says mailed or submitted payments may take time to process. If a payment was recently sent, another billing notice can cross with the payment while processing is still underway.

For an unexpected charge:

• Check whether the charge is pending or completed.
• Review the subscription account.
• Check the renewal date.
• Confirm whether Apple, Google, or another subscription seller processed the payment.
• Look for multiple subscriptions associated with different email addresses.
• Contact Customer Care with the date and amount of the charge.

The current Customer Care materials do not provide one universal refund promise for every New Yorker subscription. Ask support whether a refund, credit, or other adjustment applies to the specific transaction.

Missing New Yorker Print Issues

The New Yorker currently says the first issue of a new print subscription should arrive within approximately three weeks after the order is received.

For U.S. subscribers, an issue is generally expected about one week before its cover date. International delivery may occur as late as two weeks after the cover date.

If a print issue is missing:

1. Sign in to Customer Care.
2. Confirm the mailing address.
3. Check the most recent issue listed as mailed.
4. Report the delivery problem online or call 1-800-825-2510.
5. Keep track of repeated missing issues by cover date.

Changing a New Yorker Mailing Address

Print subscribers can change a mailing address online, by telephone, by email, or by mail.

The current Customer Care mailing address is:

The New Yorker Customer Care
P.O. Box 37681
Boone, IA 50037-0681

If requesting an address change by mail, include information from the mailing label on the latest issue to help Customer Care locate the subscription.

Temporarily Pausing Print Delivery

The New Yorker currently allows print subscribers to temporarily suspend delivery for up to one year.

A delivery hold can be arranged through Customer Care online, by email, or by calling 1-800-825-2510.

Before submitting a hold, confirm the exact stop and restart dates and keep the confirmation until normal delivery resumes.

The New Yorker Digital Access

Current New Yorker subscriptions include unlimited digital access to NewYorker.com, the online archive, and the New Yorker app. Print subscribers also receive the print magazine.

Digital access includes the magazine’s extensive archive, which reaches back to its founding in 1925.

A paid subscription may need to be linked to a NewYorker.com account before unlimited access works.

If Your Subscription Is Not Recognized

1. Confirm that the subscription is active.
2. Confirm the email address used for the subscription.
3. Sign out and sign back in.
4. Use the Link Your Subscription option when shown.
5. Enter the subscription information requested.
6. Check for another NewYorker.com account under a different email address.
7. Contact digital or app support if the account still cannot be linked.

Do not purchase another subscription simply to restore access before checking whether an active subscription is linked to a different account.

The New Yorker App Support

For New Yorker app assistance, call 1-855-680-3077 in the United States or email apps@newyorker.com.

App support can help with:

• Linking an existing subscription
• Subscription recognition
• Login problems
• Restoring an app purchase
• App access
• Determining which email address is connected to a subscription

Apple and Google Play Subscriptions

If you purchased a New Yorker subscription in the iPhone or iPad app, Apple controls the subscription billing and cancellation.

If you subscribed through the Android app, use Google Play to manage or cancel the subscription.

For a third-party purchase, refund availability may also depend on the platform that processed the payment.

Gift Subscription Help

The New Yorker continues to offer gift subscriptions.

For a gift-subscription problem, have ready:

• Name of the purchaser
• Purchaser email address
• Recipient name
• Recipient mailing or email information
• Order confirmation
• Purchase date
• Subscription or account number when available

If the gift does not appear under the expected account, contact Customer Care before placing another order.

The New Yorker Store Customer Service

Magazine Customer Care and the New Yorker Store use different support systems.

For merchandise such as apparel, accessories, home goods, writing supplies, or other products purchased from the New Yorker Store, email thenewyorker@fhcustomercare.com.

The Store currently says customers can generally expect an email response within one to two business days.

Include your full name, order number, and relevant purchase information. Do not send magazine cancellation or subscription-billing requests to the merchandise support address.

The New Yorker Accessibility Help

If you encounter difficulty using NewYorker.com because of an accessibility issue, The New Yorker asks customers to email help@newyorker.com.

Include the page involved, device and browser being used, assistive technology when relevant, and a description of the problem.

Editorial Contact vs. Customer Service

Editorial questions and subscription problems use different routes.

Do not send payment details, cancellation requests, missing-issue reports, or account passwords to editorial addresses.

The New Yorker’s Contact Us page separately provides routes for letters to the editor, fiction and poetry submissions, permissions and licensing, advertising, careers, and other editorial or business inquiries.

How to Escalate a New Yorker Subscription Complaint

1. Identify the subscription type. Determine whether it is print, direct digital, Apple, Google Play, or another third-party subscription.
2. Review Customer Care. Confirm account status, address, expiration date, renewal status, and recent payments.
3. Use the correct support number. Call 1-800-825-2510 for print/subscription Customer Care or 1-800-444-7570 for digital Customer Care.
4. Document the issue. Keep billing notices, renewal confirmations, missing-issue dates, emails, and screenshots.
5. State the requested resolution. Ask for cancellation, an address correction, missing-issue help, digital access, renewal adjustment, or refund review as appropriate.
6. Request confirmation. Keep written proof of cancellation, automatic-renewal changes, address updates, and promised billing adjustments.
7. For Apple or Google billing, use the platform that processed the payment.

The New Yorker and Condé Nast Corporate Information

The New Yorker is a Condé Nast publication and describes itself as a division of Advance Magazine Publishers, Inc.

The New Yorker / Condé Nast
1 World Trade Center
New York, NY 10007

This corporate and editorial address should not replace Customer Care for ordinary subscription questions.

The New Yorker Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently has no published New Yorker customer reviews. The displayed rating is 0 out of 5 stars based on 0 reviews.

Because there are no reviews, there is not enough CSN feedback to identify meaningful positive or negative trends involving subscription billing, automatic renewal, cancellations, print delivery, missing issues, digital access, app support, gift subscriptions, or Customer Care responsiveness.

If you have personally contacted The New Yorker about a subscription, renewal, cancellation, missing issue, billing charge, app problem, archive access, or another customer-service matter, you can leave a factual review below explaining what happened and whether it was resolved.

Related Magazine and News Subscription Pages

• The Atlantic Customer Service
• The New York Times Customer Service
• TIME Magazine Customer Service

The New Yorker Customer Service Frequently Asked Questions

What is The New Yorker customer service phone number?

For print and general subscription Customer Care, call 1-800-825-2510.

What is The New Yorker digital customer service number?

The New Yorker’s current digital Customer Service pages publish 1-800-444-7570.

What are The New Yorker customer service hours?

The current official Customer Care pages reviewed do not publish the older Monday-Friday 8 a.m.-7 p.m. Eastern schedule. Confirm current live-agent availability when contacting support.

How do I cancel The New Yorker?

A direct print subscription can currently be cancelled online, by email, or through Customer Care at 1-800-825-2510. Apple and Google Play subscriptions must be managed through the applicable app store.

Can I turn off automatic renewal?

The New Yorker Customer Care system provides an Adjust Auto Renewal option. Save the confirmation and make the change before the next renewal is due.

How do I report a missing issue?

Use Customer Care online or call 1-800-825-2510. Have the issue date, subscription number, and current mailing address available.

Can I pause my New Yorker delivery?

Yes. Current Customer Care says a print subscription can be temporarily suspended for up to one year.

How do I change my New Yorker mailing address?

Change it through Customer Care online, by telephone, by email, or by mailing the request to The New Yorker Customer Care, P.O. Box 37681, Boone, IA 50037-0681.

Does a New Yorker subscription include digital access?

Yes. Current subscriptions include unlimited access to NewYorker.com, the online archive, and the New Yorker app. Print subscribers also receive the print magazine.

How far back does The New Yorker archive go?

The subscriber archive includes issues dating back to the magazine’s founding in 1925.

Where is The New Yorker located?

The New Yorker and Condé Nast operate from 1 World Trade Center, New York, NY 10007. The New Yorker describes itself as a division of Advance Magazine Publishers, Inc.

Can CustomerServiceNumbers.com cancel my New Yorker subscription?

No. CustomerServiceNumbers.com is an independent consumer-information and review website. We cannot access subscriber accounts, cancel subscriptions, stop automatic renewal, change mailing addresses, report missing issues, restore digital access, process refunds, or manage Apple or Google subscriptions.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. We organize official contact routes, subscription guidance, complaint information, and public customer reviews independently from the companies listed.

Subscription offers, prices, renewal arrangements, customer-service channels, app requirements, delivery schedules, and refund policies can change. Confirm important billing and subscription information through current New Yorker Customer Care resources before taking action.

Share Your New Yorker Customer Service Experience

Have you contacted The New Yorker about billing, automatic renewal, cancellation, a missing magazine, address change, delivery hold, digital access, an app subscription, gift subscription, or another Customer Care issue? Leave a factual review below explaining the general problem, which support route you used, and whether it was resolved.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. It is not owned by, operated by, sponsored by, or affiliated with The New Yorker, Condé Nast, Advance Magazine Publishers, Inc., Apple, Google, or any subscription-fulfillment provider. We cannot access accounts, cancel subscriptions, stop renewals, alter deliveries, issue refunds, restore app access, or contact Customer Care on a subscriber’s behalf. Always confirm important subscription, billing, cancellation, and account information through official New Yorker or applicable app-store resources.