If you need help with a Nintendo Switch 2 or Nintendo Switch repair, Nintendo Account access, an eShop purchase, a subscription, or a physical Nintendo Store order, use the support channel that controls that issue. Nintendo customer support, retailers, payment providers, repair services, and shipping carriers have different responsibilities.
Nintendo Customer Service Contact Information
- Nintendo support in the United States and Canada: 1-800-255-3700
- Support hours: Daily, 6 a.m.-7 p.m. Pacific Time, except Nintendo-observed holidays
- Outside the United States and Canada: +1-425-558-7078
- Text-message support: 425-970-9648
- TTY/TDD assistance: Call 711 for the Telecommunications Relay Service
- Contact page, live chat, and chatbot: Contact Nintendo Support
- My Support Dashboard: Check purchases and service requests
- Repair and Service Center: Start or manage a Nintendo repair
- Network status: Check Nintendo network availability
- Official website: Nintendo.com
Nintendo support specialists are generally available from 6 a.m. to 7 p.m. Pacific Time seven days a week. French-language assistance may use a shorter schedule. Nintendo’s automated chatbot is available 24 hours a day.
Nintendo does not publish one general consumer-support email address. Its support system uses telephone, text, live chat, automated troubleshooting, and topic-specific help tickets.
Choose the Correct Nintendo Support Route
- Console, controller, or accessory problem: Use Nintendo troubleshooting and the Service Center.
- Warranty question: Contact Nintendo with the serial number and dated proof of purchase.
- Joy-Con or Joy-Con 2 issue: Use Nintendo’s controller-specific service request.
- Nintendo Account sign-in problem: Use account recovery before creating another account.
- Unauthorized charge: Secure the account, review purchase history, and contact Nintendo and the payment provider.
- Digital purchase or Nintendo Switch Online subscription: Use Nintendo Accounts and Purchases support.
- Physical Nintendo Store order: Use Nintendo order-status and physical-return support.
- Purchase from another retailer: Contact that seller about its return or exchange policy.
- Damaged eShop card or download code: Submit the applicable Nintendo help ticket.
- Immediate fire, injury, or electrical danger: Call emergency services before ordinary customer support.
Information to Gather Before Contacting Nintendo
- The Nintendo system and model
- The console or accessory serial number
- The purchase date and original seller
- The receipt or order confirmation
- The Nintendo Account email address
- The exact error code or message
- The game, software, or subscription involved
- The repair, order, or support-reference number
- Photographs of visible damage
- The payment method without the full card number
Provide serial numbers, account information, order numbers, and download codes only through verified Nintendo channels. Do not publish them in a public review.
Nintendo Warranty Coverage
Nintendo’s current primary limited warranty generally covers qualifying Nintendo systems, game cartridges, and accessories for 12 months from the original purchase date.
Proof of purchase may be required. If Nintendo confirms an eligible defect, it may repair or replace the product without charge. A replacement may use refurbished parts or a refurbished product that meets Nintendo’s functional specifications. It may show minor cosmetic imperfections or have a different exterior housing.
Separate terms may apply to legacy systems, discontinued products, specialized accessories, and purchases outside the United States or Canada.
What the Nintendo Warranty May Exclude
Coverage may be denied or limited when a problem involves:
- Accidents, drops, impact, or liquid damage
- Misuse, neglect, or unreasonable use
- Commercial or rental use
- Unauthorized repairs, parts, adapters, or power supplies
- Modification, tampering, hacking, or unauthorized software
- An altered, removed, or unreadable serial number
- Normal wear that is not a manufacturing defect
Opening a support case does not guarantee free repair, replacement, reimbursement, or another particular remedy. Nintendo determines eligibility after troubleshooting and inspection.
How to Start a Nintendo Repair
- Open Nintendo’s official support site.
- Select the exact console, controller, or accessory.
- Complete the recommended troubleshooting.
- Create a service request.
- Provide the serial number and proof of purchase when requested.
- Review any warranty or paid-service terms.
- Use Nintendo’s authorized shipping label and instructions.
- Keep the repair number and carrier tracking information.
Do not send a console, controller, charger, or battery until Nintendo creates an authorized service request.
Protecting Save Data Before Repair
Nintendo may attempt to preserve saved information, but repair or replacement can result in lost save data, screenshots, settings, or downloaded information.
Before shipping a system, when possible:
- Confirm that eligible Save Data Cloud backups are current.
- Record the console serial number.
- Remove game cards and microSD cards unless Nintendo requests them.
- Remove cases, straps, decorative accessories, and unrelated controllers.
- Review saved payment methods and account security.
- Photograph the system’s condition.
Nintendo Switch Online is required for cloud backups for many supported games. Not every title supports Save Data Cloud.
What to Ship With a Nintendo Repair
Ship only the products and accessories identified in Nintendo’s instructions.
- Do not include game cards unless the problem involves the game card.
- Do not include a dock, charger, or controller unless requested.
- Do not send the console with a controller-only repair request.
- Remove decorative skins and accessories that may not be returned.
- Use the assigned shipping label for the correct package.
Lithium-battery shipments may require special labels or transportation methods. Do not mail a swollen, leaking, or damaged battery without Nintendo’s instructions.
Joy-Con and Joy-Con 2 Repairs
Nintendo provides separate service-request options for Joy-Con and Joy-Con 2 controllers.
Before requesting repair:
- Update the system and controller firmware.
- Calibrate the control sticks.
- Remove cases or accessories that may restrict movement.
- Test another compatible controller when available.
- Record whether the issue affects one or both controllers.
Do not combine Joy-Con and Joy-Con 2 products in one request unless Nintendo instructs you to do so. Repair eligibility and charges depend on the product, warranty status, and diagnosis.
Nintendo Repair Status and Out-of-Warranty Service
Use My Support Dashboard or Nintendo’s service-status tools to check an existing request. Turnaround estimates can change because of product type, parts availability, shipping time, and seasonal volume.
Nintendo may offer paid repair or replacement for certain out-of-warranty products. Before approving a charge, confirm:
- The total service or replacement price
- Whether shipping and tax are included
- Whether save data is expected to be preserved
- Whether the original unit or a replacement will be returned
- The warranty on the completed service
Repair availability is limited for older systems. Do not mail a Nintendo 3DS, Wii U, Wii, Nintendo DS, or other legacy product until Nintendo confirms that service is still available.
Nintendo Store Physical Product Returns
Most eligible physical products purchased directly from the Nintendo Store may be returned or exchanged within 30 days after delivery.
Products generally must remain unopened, unused, and in original condition with seals, tags, packaging, and included parts intact.
Nintendo may reject a direct-store return when:
- The package is sent after the return period.
- The product has been opened, used, or damaged.
- Tags, seals, parts, or original packaging are missing.
- The item was purchased from another retailer.
- The purchase is a digital game, DLC, subscription, code, or eShop card.
Original shipping is generally not refunded unless Nintendo sent a damaged, defective, or incorrect product.
Nintendo Store Return Address
Eligible authorized United States returns use:
Nintendo of America Inc.
Attn: CS Returns
5001 150th Avenue NE
Redmond, WA 98052
Use this address only for a qualifying direct Nintendo Store return. It is not Nintendo of America’s corporate headquarters.
Include the original packaging, all parts, the order number, contact information, and an explanation of whether a refund or exchange is requested. Use trackable and adequately insured shipping.
Products Purchased From Another Retailer
Nintendo products purchased from Amazon, Walmart, Best Buy, Target, GameStop, Costco, or another seller are subject to that retailer’s return and exchange rules.
The seller normally controls:
- The return deadline
- Open-box or used-product eligibility
- The refund method
- Exchange availability
- Price adjustments
- Delivery claims
- Retailer protection plans
Nintendo may separately handle a qualifying manufacturer-warranty or product-safety concern.
Nintendo Digital Refund Policy
Nintendo states that payments made through Nintendo Account services are generally final and nonrefundable unless Nintendo authorizes an exception or applicable law requires one.
This general rule applies to:
- Digital games
- Downloadable content
- Subscriptions
- Download codes
- Pre-purchases after payment begins
- Other Nintendo Account service transactions
Buying the wrong game, edition, language, region, or account version does not create an automatic refund right. Review the product page, compatible system, account region, and storage requirements before confirming payment.
Nintendo eShop Preorders
Eligible Nintendo eShop preorders are generally charged seven days before release. Software may begin preloading at that time.
A preorder can normally be canceled before payment and preload begin. Once payment processing has started, the general digital no-refund policy may apply.
Review and manage the preorder through the Nintendo Account that placed the purchase.
Nintendo Switch Online Automatic Renewal
Nintendo Switch Online memberships may renew automatically at the current price unless automatic renewal is turned off.
Turn off automatic renewal at least 48 hours before the membership expires. The membership remains active through the current period, but Nintendo generally does not provide a refund or credit for unused remaining time.
When a membership ends:
- Save Data Cloud access becomes unavailable.
- A new membership started within 180 days may restore access to existing cloud backups.
- Family-group members lose service when a family membership ends.
- Online and subscription features requiring membership become unavailable.
Canceling automatic renewal prevents the next renewal; it does not immediately end the current membership.
Damaged eShop Cards and Download Codes
Nintendo provides topic-specific support for prepaid cards and download-code inserts that are scratched, damaged, or not working.
Keep:
- The physical card or code insert
- The purchase receipt
- The retailer name and purchase date
- Photographs of the damage
- The exact error message
Do not post the full code publicly. A card’s region must match the Nintendo Account country or region. A newly purchased card may also require retailer activation.
Nintendo Account Recovery
Use Nintendo’s official recovery process when you cannot sign in, lose access to the registered email address, or receive an unexpected sign-in notification.
When account compromise is suspected:
- Change the Nintendo Account password.
- Sign out of all devices.
- Secure the linked email, Apple, or Google account.
- Enable a passkey or two-step verification.
- Save recovery codes securely.
- Review linked consoles and purchase activity.
- Remove unfamiliar payment methods.
- Contact Nintendo about unauthorized changes or purchases.
Do not create a new Nintendo Account merely because the original account is temporarily inaccessible. Purchases, subscriptions, and save-data relationships may remain attached to the original account.
Unauthorized Nintendo Charges
First determine whether the transaction appears in a Nintendo Account used by the household. A child or another person with console access may have made the purchase.
If the charge appears in an account:
- Secure the account immediately.
- Review purchase history.
- Remove saved payment information.
- Set Nintendo eShop purchasing restrictions.
- Contact Nintendo with the transaction details.
If the transaction does not belong to a known Nintendo Account, contact the card issuer or PayPal. Some failed or retried purchases create temporary authorization holds that can resemble duplicate charges.
Lost or Stolen Nintendo Consoles
Nintendo cannot remotely locate a lost console for the customer.
After a console is lost or stolen:
- Change the Nintendo Account password.
- Sign out all devices.
- Remove saved payment methods.
- Review recent purchases.
- Deregister applicable console access.
- Record the serial number for police or insurance reports.
Do not post the serial number, account email, or other identifying information publicly.
Nintendo Parental Controls and Child Accounts
Nintendo parental controls can restrict software by age rating, online communication, system settings, purchases, data transfers, and selected account features.
Nintendo Switch and Nintendo Switch 2 controls can be managed through the Nintendo Switch Parental Controls app and console settings. Nintendo also provides an official PIN-reset tool.
Parents and family-group administrators should review:
- Who controls the family-group administrator account
- Which accounts can make purchases
- Saved payment methods
- Communication and friend settings
- GameChat permissions
- Play-time and age-rating restrictions
Keep parental-control PINs, passwords, verification codes, and backup codes private.
Transferring From Nintendo Switch to Nintendo Switch 2
Read Nintendo’s current transfer instructions before starting. Some transfer methods initialize the original Nintendo Switch system.
Before transferring:
- Update both systems.
- Confirm the correct Nintendo Account.
- Review local and cloud save-data status.
- Check game and accessory compatibility.
- Connect both systems to reliable power.
- Do not sell or reset the original console until the transfer is confirmed.
Nintendo Switch 2 uses microSD Express cards for expanded game-data storage. A standard microSD card used with Nintendo Switch may not provide the same Switch 2 game-storage functionality.
Nintendo Product Safety and Recalls
Read the health and safety information supplied with the system, game, and accessory.
- Use only compatible power adapters and charging equipment.
- Do not use a damaged cable, plug, battery, or console.
- Keep ventilation openings clear.
- Stop using a system that becomes unusually hot, swells, smokes, or produces a burning odor.
- Keep small game cards and accessories away from young children.
- Take regular breaks and follow seizure, motion-sickness, and repetitive-movement warnings.
- Use wrist straps and adequate space for motion-controlled play.
Call emergency services for fire, electrical shock, serious injury, or another immediate danger.
Recall status can change and may apply only to specific products, accessories, or serial-number ranges. Check:
Nintendo Support Scam Warning
- Use support links obtained from Nintendo.com.
- Do not trust caller ID alone because numbers can be spoofed.
- Do not provide a password, passkey, backup code, or verification code to an unexpected caller.
- Do not reveal an unused eShop card or download code.
- Do not install remote-access software for someone offering a Nintendo refund.
- Do not pay a support, warranty, or refund fee using gift cards or cryptocurrency.
- Verify subscription notices by signing in through Nintendo’s official website.
How to Escalate a Nintendo Complaint
- Identify whether the issue involves hardware, repair, an account, a digital purchase, a subscription, a physical order, or another retailer.
- Call Nintendo at 1-800-255-3700, use text support, or start live chat.
- Provide account, product, and purchase information privately.
- Ask for a support or repair reference number.
- Keep receipts, screenshots, photographs, tracking information, and correspondence.
- Ask for a supervisor when the first representative cannot resolve the issue.
- Use the retailer’s escalation process when it controls the transaction.
- Contact the card issuer or PayPal about an unauthorized payment.
- Report a safety defect to CPSC when appropriate.
Escalation does not guarantee a refund, account restoration, free repair, warranty approval, replacement, or reimbursement.
Nintendo of America Headquarters, Ownership, and Leadership
Nintendo of America Inc. is Nintendo’s United States subsidiary.
Nintendo of America Inc.
4600 150th Avenue NE
Redmond, WA 98052
Nintendo of America is wholly owned by Nintendo Co., Ltd., the publicly traded global company headquartered in Kyoto, Japan.
Devon Pritchard is president of Nintendo of America. Satoru Shibata is CEO of Nintendo of America. Shuntaro Furukawa is representative director and president of Nintendo Co., Ltd.
The Redmond headquarters is not a public repair counter, Nintendo retail store, return desk, or guaranteed walk-in complaint office. Do not send consoles, controllers, batteries, payments, or original documents there without written instructions.
Nintendo Reviews and Complaints
The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
There are no visible review dates and no supported positive or negative customer-review themes. Future reviewers should identify whether the experience involved Nintendo Support, the Service Center, Nintendo Store, Nintendo eShop, Nintendo Switch Online, a retailer, carrier, or payment provider.
Related Gaming Customer Service Pages
PlayStation and other gaming platforms have separate owners, accounts, stores, subscriptions, and repair systems. They cannot access or resolve a Nintendo case.
Nintendo Customer Service FAQs
What is Nintendo’s customer-service number?
Call Nintendo at 1-800-255-3700 in the United States or Canada.
What are Nintendo support hours?
Nintendo currently lists support from 6 a.m.-7 p.m. Pacific Time daily, except on observed holidays.
Can I text Nintendo support?
Yes. Nintendo currently lists 425-970-9648 for text-message support.
Does Nintendo have 24-hour customer service?
The automated chatbot is available 24/7. Human telephone, text, and live-chat representatives use Nintendo’s staffed schedule.
How long is the Nintendo warranty?
Nintendo’s current primary warranty generally covers qualifying systems, game cartridges, and accessories for 12 months from purchase.
How do I start a Nintendo repair?
Complete Nintendo’s troubleshooting and create a request through the official Service Center before shipping anything.
Will Nintendo preserve my save data?
Nintendo may attempt to preserve it, but repair or replacement can result in data loss. Back up eligible save data before shipment.
Can I return a physical Nintendo Store purchase?
Most eligible unopened physical products purchased directly from Nintendo may be returned within 30 days after delivery.
Can I get a refund for a Nintendo eShop game?
Digital payments are generally final and nonrefundable unless Nintendo authorizes an exception or applicable law requires one.
How do I cancel Nintendo Switch Online?
Turn off automatic renewal at least 48 hours before expiration. The membership remains active through the current term.
What should I do about an unauthorized Nintendo charge?
Secure the account, review purchase history, contact Nintendo, and notify the card issuer or PayPal when appropriate.
How do I reset a forgotten parental-control PIN?
Use the Nintendo Switch Parental Controls app or Nintendo’s official online PIN-reset tool.
Can Nintendo locate a stolen console?
No. Secure the account, remove payment methods, record the serial number, and contact police or insurance when appropriate.
Where is Nintendo of America headquartered?
Nintendo of America is headquartered at 4600 150th Avenue NE in Redmond, Washington.
Can I take a console to Nintendo headquarters?
No public repair drop-off is advertised at headquarters. Start an authorized Nintendo service request.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Nintendo of America, Nintendo Co., Ltd., the Nintendo Store, Nintendo eShop, a retailer, repair provider, carrier, payment company, or government regulator.
CustomerServiceNumbers.com cannot access Nintendo Accounts, issue refunds, reset passwords, change parental controls, create repair labels, preserve save data, cancel subscriptions, locate consoles, or resolve support cases directly.
Share Your Nintendo Experience
Have you contacted Nintendo about a Switch 2 or Switch repair, Joy-Con problem, warranty claim, eShop purchase, Nintendo Switch Online subscription, unauthorized charge, parental-control issue, or physical order? Share a first-hand review below and identify which support department, retailer, or provider handled the matter.
Privacy and moderation warning: Do not post a Nintendo Account email, password, passkey, recovery code, verification code, console serial number, repair number, order number, tracking number, download code, eShop card number, parental-control PIN, payment information, home address, telephone number, photographs of children, or screenshots containing private data. Reviews may be moderated for private information, threats, profanity, spam, fake support links, unsupported allegations, and complaints involving unrelated companies.
Page Update Note
This page was updated on July 28, 2026. The update verified Nintendo’s telephone number, support hours, text service, live chat, chatbot, warranty, repair process, physical returns, digital-purchase rules, subscription cancellation, account recovery, parental controls, Switch 2 transfer guidance, headquarters, ownership, and current leadership. Unsupported customer-review themes were removed.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Nintendo of America, Nintendo Co., Ltd., any retailer, or any government agency. Telephone numbers, hours, warranty terms, repair availability, return rules, subscription features, compatibility, and recall information can change. Verify product-specific and account-specific information through Nintendo’s current official website and the responsible retailer or payment provider before shipping hardware or relying on a refund, repair, or account outcome.