DTE Energy customers may need help with a power outage, natural gas emergency, high bill, payment arrangement, service disconnection, start or stop service request, meter problem, damaged equipment, scam call, or another electric or natural gas concern. The correct DTE contact depends on whether the issue is an emergency, outage, residential account problem, business account question, or unresolved utility complaint.
How to Contact DTE Energy Customer Service
- DTE Residential Customer Service: 1-800-477-4747
- DTE Business Customer Service: 1-855-383-4249
- Natural Gas Emergency: Call 911 first from a safe location, then 1-800-947-5000
- Power Outage: Report online, through the DTE Energy app, or through the automated system at 1-800-477-4747
- Live Chat Hours: Monday-Friday, 8 a.m.-5 p.m. ET
- Social Media Support: Private messaging through DTE’s X or Facebook accounts, currently available daily from 8 a.m.-11 p.m.
- DTE Help Center: DTE Energy Help Center
- Outage Center: DTE Outage Center
- Start, Stop or Move Service: DTE Service Request
- Corporate Headquarters: One Energy Plaza, Detroit, MI 48226
- Official Website: DTEEnergy.com
Customers may still search for Detroit Edison customer service. Detroit Edison is the historic name associated with what is now DTE Electric Company. DTE Energy currently operates both DTE Electric and DTE Gas in Michigan.
Best DTE Support Route by Issue
- Power outage: Report it through the DTE Outage Center, mobile app, or 1-800-477-4747.
- Downed or dangerous power line: Stay away, keep others away, call 911 when there is immediate danger, and report the problem to DTE.
- Smell natural gas: Leave immediately without creating a spark, call 911 from a safe location, then call 1-800-947-5000.
- High or incorrect bill: Review usage and billing history, then contact residential customer service.
- Payment problem: Call DTE before the account reaches shutoff and ask about available payment or assistance programs.
- Start, stop or move service: Use DTE’s online service-request system.
- Business account: Call 1-855-383-4249.
- Unresolved complaint: Submit DTE’s complaint form and, when appropriate, escalate a regulated utility dispute to the Michigan Public Service Commission.
How to Report a DTE Power Outage
DTE customers can report an electric outage through the official Outage Center or by calling 1-800-477-4747 and using the automated outage system.
The Outage Center allows customers to:
- Report a new outage
- Check outage status
- View restoration estimates
- See the outage map
- Report power-line problems
When possible, have the service address or telephone number associated with the DTE account available.
If DTE reports that power has been restored but the home remains without electricity, check whether neighbors have power and whether the main breaker appears normal, then report the outage again.
Do not approach downed wires or anything touching them.
DTE Natural Gas Emergency Number
A suspected gas leak is different from an ordinary customer-service problem.
If you smell gas, hear escaping gas, or suspect a damaged natural gas line:
- Leave the building or area immediately.
- Do not operate switches, phones, appliances, vehicles, or anything that could create a spark while near the suspected leak.
- Move to a safe location.
- Call 911.
- Call the DTE Gas Leak Hotline at 1-800-947-5000.
- Do not return until emergency personnel or DTE says it is safe.
DTE Billing and High Bill Help
DTE identifies several common reasons a bill can increase, including:
- More days in the billing cycle
- Very hot or cold weather
- Higher heating or air-conditioning use
- Changes in household occupancy
- Appliances or equipment running more frequently
- Changes in energy rates or usage
Before disputing a bill, compare:
- Current and previous usage
- Number of billing days
- Meter readings when displayed
- Rate information
- Prior balances and credits
- Payments received
If the numbers still appear incorrect, contact DTE and request an explanation of the usage or charge in question.
Keep copies of the bill, payment receipts, screenshots, meter information, and any DTE case number until the issue is resolved.
DTE Payment Help and Shutoff Protection
Customers who cannot pay a DTE bill should contact the company before service is disconnected.
DTE offers several billing and payment programs, including:
- Payment arrangements
- BudgetWise Billing
- Flexible Due Date
- Shutoff Protection Plan
- Low-income assistance programs
DTE’s Shutoff Protection Plan is designed for qualifying customers with past-due balances. The plan combines the past-due amount and estimated ongoing energy charges into monthly payments while protecting qualifying customers from service disconnection when program requirements are met.
Eligibility requirements and income limits can change. Use DTE’s current assistance information rather than relying on an older eligibility figure.
DTE BudgetWise Billing
BudgetWise Billing is designed to make monthly energy bills more predictable by spreading expected annual energy costs across monthly payments.
DTE currently states that active customers whose accounts are in good standing may qualify, provided they are not enrolled in another conflicting payment plan.
Budget billing does not make energy use free or eliminate account balances. The amount can be adjusted when actual usage differs from prior estimates.
Start, Stop or Move DTE Service
DTE provides a dedicated online system for customers who are moving.
To start service, customers generally need:
- New service address
- Requested start date
- Acceptable identification
To stop service, customers need a stop date and must verify identification already associated with the account.
To move service, provide both the old and new service information.
DTE says final bills are generally sent within 30 days after service is stopped.
Most routine start or stop orders do not require the customer to be home. If an appointment is necessary, DTE will provide the available service window.
DTE Outage Reliability Credits
Michigan utility reliability rules provide qualifying DTE electric customers with bill credits after certain extended or frequent outages.
For outages occurring on or after October 1, 2025, DTE currently lists the base reliability credit as $42.
A qualifying extended outage can depend on how widespread the outage event was:
- More than 16 hours when 1% or less of DTE electric customers are affected
- More than 48 hours when more than 1% but less than 10% of customers are affected
- More than 96 hours under qualifying catastrophic conditions
Qualifying customers can receive an additional credit for each additional 24-hour period the outage continues.
Customers may also qualify after six outages during a 12-month period under the frequent-outage standard.
DTE currently says eligibility is determined automatically, so customers do not normally need to submit a separate request. Eligible credits can take one or two billing cycles or up to 90 days after the outage to appear.
Use the current DTE Damages and Reliability Credits page for current amounts and requirements.
DTE Property Damage Claims
A reliability credit is different from a property-damage claim.
If you believe DTE caused damage to property or electrical equipment, DTE provides a separate damage-claim process.
Useful documentation can include:
- Photographs
- Repair invoices
- Replacement receipts
- Electrician reports
- Date and time of the event
- DTE outage or service information
DTE investigates damage claims individually. Submitting a claim does not guarantee reimbursement.
DTE Scam Calls and Shutoff Threats
Utility impersonation scams commonly involve callers or messages claiming that power or gas service will be disconnected unless immediate payment is made.
DTE recommends contacting the company directly at 1-800-477-4747 or signing into the official account if a communication appears suspicious.
Warning signs can include:
- Immediate shutoff threats
- Demand for gift cards or cryptocurrency
- Requests for unusual payment methods
- Pressure to provide payment information immediately
- A caller refusing to let you independently verify the account
Do not use the telephone number supplied by a suspicious caller or text message. Contact DTE through its official website or the number printed on a verified bill.
How to Escalate a DTE Customer Service Complaint
- Call DTE residential customer service at 1-800-477-4747, or business support at 1-855-383-4249.
- Explain the issue and the resolution requested.
- Ask for a case or reference number.
- Keep bills, payment records, outage details, photographs, notices, and previous correspondence.
- If a previous inquiry remains unresolved, use DTE’s complaint or concern form.
- For a regulated Michigan electric or natural-gas dispute that remains unresolved, consider filing an informal complaint with the Michigan Public Service Commission.
Michigan Public Service Commission Complaints
The Michigan Public Service Commission, or MPSC, assists consumers with regulated electric and natural gas utility disputes.
The MPSC recommends contacting the utility first.
If the issue remains unresolved:
- MPSC Consumer Assistance: 1-800-292-9555
- Hours: Monday-Friday, 8:30 a.m.-4:30 p.m. ET, excluding state holidays
- Mail: MPSC Customer Assistance, P.O. Box 30221, Lansing, MI 48909
- Online Complaints: Michigan Public Service Commission Complaint Center
The MPSC says an informal complaint is sent to the utility for investigation, and the company generally has up to 10 business days to investigate and work toward a resolution.
Keep the DTE account information, disputed bills, case numbers, dates, and a clear explanation of the requested resolution before filing.
DTE Energy Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 DTE Energy customer reviews.
Because no customer reviews have been submitted on this CSN listing yet, there is not enough firsthand CustomerServiceNumbers.com feedback to identify reliable positive or negative trends involving DTE billing, outage restoration, customer-service responsiveness, reliability, payment assistance, or account management.
The previous version of this page described customers praising reliability and online account tools while reporting complaints involving billing errors, customer service, and outage management. Those statements were not supported by reviews submitted to this CSN listing and should not be treated as CustomerServiceNumbers.com review findings.
About DTE Energy
DTE Energy is headquartered in Detroit, Michigan.
The company currently reports:
- DTE Electric: Approximately 2.3 million customers in southeastern Michigan
- DTE Gas: Approximately 1.4 million natural gas customers in Michigan
- Corporate Headquarters: One Energy Plaza, Detroit, MI 48226
- Chief Executive Officer: Joi Harris
DTE Energy also operates non-utility energy businesses.
For additional headquarters and corporate complaint information, see DTE Corporate Office Headquarters.
Frequently Asked Questions
What is the DTE Energy customer-service phone number?
Residential customers can call 1-800-477-4747. Business customers can call 1-855-383-4249.
What number do I call for a DTE power outage?
Report an outage online through the DTE Outage Center, through the DTE mobile app, or through the automated system at 1-800-477-4747.
What number do I call if I smell natural gas?
Leave the area immediately, call 911 from a safe location, then call DTE’s Gas Leak Hotline at 1-800-947-5000.
What are DTE live-chat hours?
DTE currently lists live chat Monday-Friday from 8 a.m.-5 p.m.
Does DTE offer help if I cannot pay my bill?
Yes. DTE provides payment arrangements and assistance programs, including BudgetWise Billing and the Shutoff Protection Plan for qualifying customers.
Can I start or stop DTE service online?
Yes. DTE provides an online Start, Stop or Move Service system for residential and business customers.
Does DTE provide credits for long power outages?
Yes. Qualifying extended or frequent electric outages can receive reliability credits under Michigan utility standards. For qualifying outages occurring on or after October 1, 2025, DTE currently lists a $42 base credit.
How do I file a complaint against DTE?
Contact DTE first and retain the case number. If a regulated electric or natural gas issue remains unresolved, Michigan customers can contact the Michigan Public Service Commission at 1-800-292-9555.
Where is DTE Energy headquartered?
DTE Energy is headquartered at One Energy Plaza, Detroit, Michigan 48226.
Is Detroit Edison the same as DTE Energy?
Detroit Edison is the historic electric-utility name associated with today’s DTE Electric Company. Customers still commonly search for Detroit Edison when looking for DTE electric customer service.
Related Utility Customer Service Pages
Related DTE Corporate Resource
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