Bosch Customer Service, Warranty, Repairs and Returns

Bosch appliance owners may need help with a dishwasher that will not drain, a refrigerator that is not cooling, a delayed repair, a warranty dispute, a missing part, a damaged delivery, a Home Connect problem, or an unresolved customer-service complaint. The correct Bosch contact depends on whether the product is a large home appliance, countertop espresso machine, cordless vacuum, power tool, automotive component, eBike system, or another Bosch product.

This page primarily covers Bosch home appliances in the United States. Bosch home appliances are operated by BSH Home Appliances Corporation, while Robert Bosch LLC represents the broader Bosch organization in the United States. CustomerServiceNumbers.com is independent and cannot access Bosch orders, appliance registrations, repair records, warranties, Home Connect accounts, or payment information.

How to Contact Bosch Home Appliance Customer Service

• Large home appliances, including dishwashers, refrigerators, ovens, ranges, cooktops, microwaves, ventilation and compact laundry: 1-800-944-2904
• Countertop espresso machines and cordless vacuums: 1-800-701-5231
• Text support for large appliances: Text 21432 for quick access to manuals, FAQs, the service locator and related resources
• Online contact options: Bosch Home Appliances Contact Us
• Book a repair or find an authorized servicer: Bosch service locator
• Owner manuals and product documents: Bosch owner manuals
• Warranty information: Bosch appliance warranties
• Product recalls and safety notices: Bosch safety notices
• Replacement parts and accessories: Bosch parts and accessories
• Official Bosch Home Appliances website: www.bosch-home.com/us

Bosch Appliance Customer Service Hours

Bosch’s current general contact page does not publish one universal telephone schedule for every appliance department. A current Bosch washer-support page describes the U.S.-based call center as available 24 hours a day, seven days a week, but live-agent, small-appliance, repair-scheduling, chat and callback availability may differ.

The former Monday-through-Friday, 8:00 a.m.–8:00 p.m. Eastern schedule should not be treated as the current universal support schedule.

Bosch Home Appliances Mailing and Headquarters Address

The current U.S. Bosch Home Appliances headquarters and customer-service mailing address is:

BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614

This is the headquarters of the U.S. home-appliance company. It is not automatically the correct destination for a dishwasher return, refrigerator shipment, defective part, service appointment, countertop coffee-machine return, warranty inspection, or damaged appliance.

Do not mail an appliance, part, payment-card information, original receipt, or irreplaceable document without written instructions and any required Return Authorization.

Robert Bosch LLC Corporate Address

The broader Bosch U.S. corporate organization is:

Robert Bosch LLC
38000 Hills Tech Drive
Farmington Hills, MI 48331

• Corporate telephone: 1-248-876-1000
• General corporate email: contact@us.bosch.com

The Farmington Hills office is not the primary Bosch home-appliance repair, warranty, return, order or parts department. Home-appliance concerns should normally begin with BSH Home Appliances and the applicable Bosch appliance-support channel.

Who Owns and Operates Bosch Home Appliances?

Bosch home appliances are manufactured and marketed through BSH Home Appliances Corporation in North America. BSH also markets Thermador and Gaggenau home appliances.

BSH Home Appliances Group has been wholly owned by the Bosch Group since January 2015. BSH is the licensed operator of the Bosch brand for home appliances and uses separate customer-service, repair, warranty, sales and corporate operations from other Bosch businesses.

Bosch home-appliance questions should be distinguished from:

• Bosch power tools
• Bosch automotive parts and diagnostics
• Bosch eBike Systems
• Bosch Home Comfort heating products
• Bosch security and building technology
• Bosch Rexroth industrial products
• General Robert Bosch LLC corporate matters

Bosch Power Tool Customer Service

Bosch power tools use a separate support department:

• Power-tool customer service: 1-877-267-2499
• Email: bosch.tools@us.bosch.com
• Hours: Monday through Friday, 7:00 a.m.–5:30 p.m. Central Time
• Official website: Bosch Power Tools

Do not use the home-appliance number for a drill, saw, grinder, measuring tool, battery, charger or power-tool warranty claim.

Best Bosch Support Route by Issue

• Dishwasher, refrigerator, range, oven, cooktop, microwave, hood, washer or dryer: Call 1-800-944-2904.
• Countertop espresso machine or cordless vacuum: Call 1-800-701-5231.
• Warranty claim: Locate the model, FD number, serial information and proof of purchase, then contact Bosch or an authorized servicer.
• Repair appointment: Use Bosch’s online service-booking and authorized-servicer tools.
• Replacement part: Search the Bosch parts store with the complete E-number or model number.
• Home Connect problem: Use the connected-appliance contact option or call large-appliance support.
• Direct Bosch website return: Use the product-specific return form and policy.
• Retailer purchase or return: Contact the retailer that processed the order.
• Retailer protection plan: Contact the protection-plan administrator named in the contract.
• Delivery or installation damage: Document the issue and contact the seller, delivery provider or installer promptly.
• Possible recall: Check Bosch’s official safety-notice page using the complete appliance information.
• Power tool: Contact Bosch Power Tools rather than Bosch Home Appliances.
• General corporate matter: Contact Robert Bosch LLC in Farmington Hills.

Information to Gather Before Contacting Bosch

Have the following information available when relevant:

• Complete appliance model or E-number
• FD number
• Z-number or serial number
• Purchase date
• Retailer or seller
• Delivery and installation date
• Receipt or order confirmation
• Product-registration record
• Exact error code
• Description of the failure
• Photographs or video
• Prior service dates
• Technician diagnosis
• Parts ordered
• Bosch case or repair number
• Extended-warranty provider when applicable
• The resolution being requested

Share private appliance and account information only through Bosch’s official support channels. Do not publish a complete serial number, Home Connect login, payment details, service authorization, or full mailing address.

Bosch Product Registration

Registering a Bosch appliance may make it easier to:

• Maintain an appliance record
• Access manuals and support information
• Receive safety or recall notices
• Review available service-plan offers
• Manage appliances through MyBosch

Bosch states that failing to register an appliance does not eliminate the customer’s warranty rights. Keep the original receipt because proof of purchase may still be required.

Bosch Home Appliance Warranty Information

Warranty coverage varies by product and model. The warranty document included with the exact appliance controls.

Bosch currently lists a one-year limited entire-appliance parts-and-labor warranty for many major home-appliance categories, including:

• Dishwashers
• Refrigerators
• Built-in wall ovens
• Cooktops and rangetops
• Ranges
• Ventilation products
• Microwaves and warming drawers
• Compact washers and dryers
• Built-in coffee machines

Some products include additional component coverage after the first year. That additional coverage may be limited to parts and may not include diagnosis, labor, travel, shipping, removal, reinstallation or other costs.

Bosch Dishwasher Warranty Examples

Current Bosch warranty information describes:

• One year of entire-appliance parts-and-labor coverage
• Parts-only coverage for certain electronics during years two through five
• Parts-only coverage for qualifying racks during years two through five
• Parts-only lifetime coverage for qualifying rust-through of the inner tub liner
• Parts-only lifetime coverage for qualifying rust-through of certain stainless-steel door surfaces

Surface staining, cosmetic damage, physical damage, misuse, incorrect chemicals, installation problems and non-rust defects are not automatically covered by rust-through protection.

Countertop Coffee Machine Warranty

Current Bosch information generally lists two years of entire-appliance parts-and-labor coverage or a specified cup-count limit for qualifying countertop coffee machines, whichever occurs first.

Bosch Cordless Vacuum Warranty

Current Bosch information generally lists two years of entire-appliance parts-and-labor coverage or 300 hours of operation, whichever occurs first. Certain registered products may receive extended parts-only motor coverage.

Common Bosch Warranty Exclusions

Warranty coverage may be denied or limited when the problem involves:

• Improper installation
• Unauthorized repairs or modifications
• Misuse, abuse or negligence
• Commercial or non-household use when excluded
• Cosmetic damage
• Normal wear
• Routine maintenance
• Incorrect cleaners, chemicals or consumables
• Mineral buildup or scale
• Clogged filters, hoses or drains
• Power surges or incorrect utilities
• Flooding, fire, pests or environmental damage
• Damage caused by a delivery provider or installer
• Problems outside the appliance

Do not assume that every part, repair, service call, food-loss claim, installation correction, or transportation expense is covered.

How to Start a Bosch Warranty Claim

1. Locate the model, FD number and serial information.
2. Find the original receipt or delivery confirmation.
3. Review the warranty for the exact appliance.
4. Complete appropriate troubleshooting from the manual.
5. Document the error code, noise, leak or failure.
6. Call the correct Bosch support number.
7. Ask whether an authorized inspection is required.
8. Request a case or repair number.
9. Confirm whether diagnosis, labor, parts, travel or shipping charges may apply.
10. Keep all technician reports and invoices.

Opening a warranty claim does not guarantee a refund, whole-appliance replacement, reimbursement, loaner appliance, food-loss payment, free installation correction, or approval of every requested repair.

Bosch Authorized Repairs

Bosch offers service through Bosch technicians and authorized service providers. Authorized providers may be independently owned businesses rather than Bosch employees.

Before scheduling service, ask:

• Whether the company is currently authorized
• Whether the appointment is under warranty
• Whether a diagnostic charge applies
• Whether labor and travel are covered
• Whether the needed part is available
• Whether another appointment will be required
• Whether the repair has a separate service warranty

Bosch warns that it may not be responsible for work performed by an unauthorized service provider.

After a Bosch Repair Visit

Request:

• A written diagnosis
• The part number ordered or installed
• The repair status
• Expected part availability
• Warranty and non-warranty charges
• The technician’s service-ticket number
• Instructions for follow-up

Repeated Bosch Appliance Repairs

If the same appliance continues to fail:

1. Reference the existing Bosch case.
2. List each service date and diagnosis.
3. Identify which parts were replaced.
4. Explain whether the same symptom returned.
5. Ask for supervisor or Consumer Relations review.
6. Request the next proposed resolution in writing.
7. Keep the retailer or extended-warranty administrator informed when it also has responsibility.

Repeated repairs do not automatically guarantee a refund or replacement. Available remedies depend on the warranty, product age, diagnosis, repair history, seller policy and applicable law.

Bosch Appliance Service Plans

Bosch may offer an Appliance Service Plan after product registration. An extended plan is separate from the original manufacturer warranty.

Before purchasing or using a plan, verify:

• Plan administrator
• Coverage dates
• Covered parts and labor
• Service-call or deductible charges
• Exclusions
• Cancellation and refund rules
• Transferability
• Whether replacement is available after repeated repairs

A retailer protection plan, credit-card benefit and Bosch Appliance Service Plan may be administered by different companies.

Bosch Direct Website Returns

Bosch’s direct website return policy applies only to products purchased through the Bosch Home Appliances website. Products purchased through a retailer follow the retailer’s policy.

Large Appliances Purchased Directly From Bosch

• Open-box returns may be requested within five calendar days after delivery.
• The appliance must be unused, not installed and include all parts.
• Unopened appliances in original packaging may be returnable within 15 calendar days.
• Installed appliances cannot ordinarily be returned under the direct website return policy.
• Damage or defects should be reported within five calendar days.
• Returns after 15 days are not accepted under the ordinary return policy, although warranty service may remain available.
• Delivery and shipping charges are not refunded.

Small Appliances Purchased Directly From Bosch

For countertop coffee machines, cordless vacuums and related accessories:

• Return requests generally must be submitted within 30 calendar days after delivery.
• An official Return Authorization and shipping label are required.
• The return label may expire after 10 days.
• The product generally must be returned with its original packaging and materials.
• Original shipping fees may not be refunded.

Bosch Parts and Accessories Returns

• Damaged or incorrect orders should be reported promptly and generally within 10 days.
• Other unused parts and accessories generally require a Return Authorization within 60 days.
• Electrical parts may be nonreturnable when packaging has been opened.

Do not ship anything to Bosch without following the current product-specific return instructions.

Bosch Retailer Returns and Delivery Problems

For an appliance purchased from a retailer, the seller normally controls:

• Order cancellation
• Delivery scheduling
• Visible or concealed delivery damage
• Wrong-product claims
• Store returns
• Refund processing
• Retail protection plans
• Installer or delivery-provider complaints

Inspect an appliance at delivery. Photograph:

• The box and packaging
• Dents, scratches or broken components
• The model and serial label
• Damage to floors, cabinets or walls
• Missing parts or accessories

Do not discard packaging until the seller confirms what is required.

Bosch Parts and Accessories

Use the complete E-number or model number when ordering Bosch parts. Common parts include:

• Dishwasher racks, rollers and filters
• Refrigerator bins, shelves and water filters
• Range and oven racks
• Knobs and control components
• Microwave trays
• Washer and dryer hoses
• Ventilation filters
• Coffee-machine cleaning and descaling products
• Vacuum filters, bags and accessories

Confirm compatibility and return eligibility before opening or installing an electrical part.

Bosch Home Connect Support

Home Connect allows compatible Bosch appliances to connect to supported networks and mobile devices.

Before requesting help:

1. Confirm that the appliance supports Home Connect.
2. Update the Home Connect app.
3. Update the phone operating system.
4. Restart the phone, router and appliance when appropriate.
5. Confirm that the appliance is using a supported Wi-Fi band.
6. Check that the correct account is signed in.
7. Record the exact error message.

Do not post the Wi-Fi password, Home Connect password, pairing code, appliance serial number or private network information publicly.

Bosch Dishwasher Troubleshooting

Bosch Dishwasher Is Not Draining

• Clean the dishwasher filter.
• Check the drain-pump cover.
• Inspect the drain hose for kinks.
• Confirm that the garbage-disposal dishwasher plug was removed after installation.
• Record any E24 or E25 error.

Bosch Dishwasher Shows E15

E15 generally indicates that the leak-protection system detected water in the appliance base. Turn off the water supply and contact Bosch or an authorized servicer.

Do not repeatedly tilt or operate a leaking dishwasher without determining the source of the water.

Bosch Dishwasher Is Not Drying

• Confirm that rinse aid is filled and correctly adjusted.
• Use the correct cycle and options.
• Load dishes to allow water drainage.
• Check whether the model uses condensation drying, AutoAir or another drying system.
• Review the model-specific manual.

Bosch Refrigerator Troubleshooting

If a Bosch refrigerator is not maintaining temperature:

• Confirm the set temperature.
• Check the door seals.
• Make sure vents are not blocked.
• Limit repeated door opening.
• Check for an error code.
• Allow stabilization time after installation or a power interruption.
• Use a separate appliance thermometer to verify the temperature.

Move perishable food to safe refrigeration if the appliance cannot maintain a safe temperature. Food-loss reimbursement is not automatically included in the standard appliance warranty.

Bosch Oven, Range and Cooktop Safety

Stop using the appliance and seek qualified assistance when there is:

• A gas odor
• Visible sparking or smoke
• An electrical burning smell
• A cracked cooktop
• A damaged power cord
• A control that will not turn off
• Repeated breaker trips
• An oven door or glass panel that appears unsafe

For a gas odor, leave the area and contact the gas utility or emergency services from a safe location. Do not operate switches or create a flame.

Bosch Washer and Dryer Help

For a washer that will not drain or spin:

• Check the drain hose.
• Clean accessible filters according to the manual.
• Reduce an unbalanced load.
• Confirm that the door is fully closed.
• Record the error code.

For a dryer that does not heat or takes too long:

• Clean the lint filter.
• Check ventilation or condenser components.
• Confirm the selected cycle.
• Check the power supply.
• Stop using the dryer if it overheats, smokes or smells burned.

Bosch Coffee Machine and Vacuum Support

Countertop espresso machines and cordless vacuums use the separate number 1-800-701-5231.

For an espresso machine, have the cup count, model, error message, cleaning history and descaling history available.

For a cordless vacuum, have the model, battery information, charger information and approximate operating hours available.

Stop using a battery that is swollen, leaking, overheating, smoking or physically damaged.

Bosch Recall and Product-Safety Information

Bosch maintains an official safety-notice page. Historical notices include certain:

• Dishwasher power cords
• Older dishwasher models
• Tassimo single-serve beverage machines

A recall applies only to the model, FD number, serial information and manufacturing period identified in the notice.

If an appliance may be recalled:

1. Compare every required model and production character.
2. Follow any stop-use instructions.
3. Use the contact information in the current recall notice.
4. Do not arrange an unauthorized repair that could interfere with the recall remedy.
5. Keep the recall registration or claim confirmation.

A recall does not automatically guarantee a cash refund, upgraded appliance, reimbursement for prior repairs or compensation for unrelated damage.

How to Escalate a Bosch Appliance Complaint

1. Identify whether the issue belongs to Bosch, the retailer, delivery provider, installer, authorized servicer or protection-plan administrator.
2. Gather the model, FD number, serial information, receipt, warranty, photographs and repair history.
3. Call the correct Bosch support number.
4. Request a case number.
5. State the requested resolution clearly.
6. Ask which company currently owns the next action.
7. Ask whether the needed part is available.
8. Confirm all charges before authorizing service.
9. Use Bosch’s online contact form for a written record.
10. Request supervisor or Consumer Relations review when ordinary support does not resolve the issue.
11. Contact the retailer separately for delivery, installation, return or protection-plan matters.
12. Use a product-safety or consumer-protection agency when appropriate.

Opening a complaint does not guarantee a refund, replacement, free repair, reimbursement, food-loss payment, warranty extension, expedited part or compensation for related losses.

Bosch Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on two Bosch reviews.

The reviews are dated May 13, 2016, and June 17, 2016.

One reviewer described a dispute involving flaking markings on a Bosch gas cooktop and Bosch’s position that the condition was cosmetic or related to the cleaning product used.

The other reviewer described a delayed dishwasher repair and parts concern after coverage shifted to an extended warranty purchased from Best Buy. Because a third-party protection plan appears to have controlled the later service, the review should not be presented solely as a Bosch manufacturer-warranty complaint.

These two reviews are an older and limited sample. They do not establish a current company-wide pattern involving Bosch product quality, warranty coverage, parts availability or customer-service performance.

Related Appliance Customer Service Resources

• Whirlpool customer service
• Samsung customer service
• LG Appliances customer service
• GE Appliances customer service

Bosch Customer Service Frequently Asked Questions

What is the Bosch appliance customer-service number?

Call 1-800-944-2904 for large Bosch home appliances.

What is the Bosch small-appliance number?

Call 1-800-701-5231 for countertop espresso machines and cordless vacuums.

Is Bosch appliance customer service open 24 hours?

A Bosch washer-support page describes the U.S.-based call center as open 24/7, but the general contact page does not publish one universal schedule for every department. Live-agent and specialized-team availability may differ.

Where is Bosch Home Appliances headquartered?

BSH Home Appliances Corporation is headquartered at 1901 Main Street, Suite 600, Irvine, California 92614.

What is the Farmington Hills Bosch address?

38000 Hills Tech Drive in Farmington Hills, Michigan is Robert Bosch LLC’s broader U.S. corporate office. It is not the primary home-appliance repair or warranty department.

Who operates Bosch home appliances?

Bosch home appliances are operated in North America by BSH Home Appliances Corporation, part of BSH Home Appliances Group.

How long is the Bosch appliance warranty?

Most major Bosch home appliances currently list one year of entire-appliance parts-and-labor coverage. Additional parts-only component coverage may apply. The model-specific warranty controls.

Does Bosch dishwasher rust-through coverage pay for labor?

The additional rust-through coverage is generally described as parts-only. Labor, diagnosis, travel and related costs may not be included.

Does Bosch product registration affect the warranty?

Bosch states that failure to register does not eliminate warranty rights, although proof of purchase may still be required.

How do I schedule a Bosch repair?

Use Bosch’s online repair and authorized-servicer locator or call 1-800-944-2904.

Can any appliance technician perform a Bosch warranty repair?

Bosch recommends Bosch technicians or authorized service providers. An unauthorized repair may not qualify for reimbursement and could affect coverage.

Can I return a large appliance purchased directly from Bosch?

Open-box returns may be requested within five days when the appliance is unused and not installed. Unopened appliances may be returnable within 15 days. Conditions apply.

Can I return a Bosch appliance purchased from a retailer to Bosch?

Retailer purchases follow the retailer’s return policy. Bosch may handle an eligible manufacturer-warranty repair but does not automatically take over the retailer’s return obligations.

How do I contact Bosch power-tool support?

Call 1-877-267-2499 or email bosch.tools@us.bosch.com.

How do I check for a Bosch recall?

Use Bosch’s official safety-notice page and compare the complete model, FD number and serial information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We are an independent consumer resource and are not owned or operated by Bosch, Robert Bosch LLC, BSH Home Appliances Corporation, BSH Home Appliances Group, a Bosch retailer, installer, delivery company, authorized servicer, protection-plan administrator or government regulator.

Our goal is to help consumers distinguish Bosch Home Appliances, Robert Bosch LLC, Bosch Power Tools, retailers, repair providers, delivery companies and warranty administrators so they can contact the organization responsible for the issue.

Share Your Bosch Customer Service Experience

Have you contacted Bosch about a dishwasher, refrigerator, oven, range, cooktop, microwave, washer, dryer, espresso machine, cordless vacuum, warranty claim, repair delay, missing part, direct-order return, Home Connect problem or product-safety concern? Share the model, general issue, support route used, whether you received a case number and whether the problem was resolved.

Privacy and moderation warning: Do not include your complete appliance serial number, FD number, Z-number, home address, telephone number, private email address, payment-card information, MyBosch password, Home Connect login, Wi-Fi credentials, complete order number, service-ticket number, return authorization, warranty contract, retailer protection-plan number or photographs revealing private areas of your home. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, copyrighted technical materials and unsupported allegations.

Page Update Note

This Bosch customer-service page was reviewed and updated on July 28, 2026. The update confirms that Bosch remains active; distinguishes BSH Home Appliances Corporation from Robert Bosch LLC; replaces the Farmington Hills address in the main appliance section with the current Irvine home-appliance headquarters; adds separate large-appliance, small-appliance and power-tool contacts; removes the unsupported universal support hours; updates warranty, repair, returns, parts, Home Connect, recall and escalation guidance; and replaces unsupported review claims with a summary of the two visible CSN reviews.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Bosch, Robert Bosch LLC, BSH Home Appliances Corporation, BSH Home Appliances Group, Bosch Power Tools, Thermador, Gaggenau, any Bosch retailer, installer, authorized servicer, carrier, protection-plan administrator, payment processor or government regulator.

Bosch does not provide customer support through this website. Telephone numbers, text services, hours, addresses, warranties, repair providers, return periods, parts availability, product-registration tools, safety notices and escalation procedures can change. Verify important information through Bosch’s official product website, warranty documents, retailer, repair provider or applicable regulator.

CustomerServiceNumbers.com cannot access an appliance record, diagnose a product, schedule a repair, approve warranty coverage, issue a refund, authorize a return, provide a part, connect Home Connect, decide a recall claim, replace an appliance or contact Bosch on a consumer’s behalf. Reviews are submitted by individual users and reflect their own experiences and opinions.