Dove customers may need help with a product complaint, skin reaction, damaged packaging, unusual odor or texture, ingredient question, discontinued product, deodorant, body wash, Beauty Bar, shampoo, conditioner, lotion, Baby Dove product, or Dove Men+Care item. Dove provides customer service by phone, live chat, and an online contact form.
Dove Customer Service Contact Information
- Dove Customer Care Phone Number: 1-800-761-3683
- Customer Service Hours: Monday-Friday, 8:30 AM-9:00 PM ET
- Live Chat: Available through the official Dove Contact Us page
- Online Contact Form: Send Dove a Question
- Dove Contact Page: Dove Customer Care
- Parent Company: Unilever
- Unilever Customer Care: 1-800-298-5018
- U.S. Mailing Address: Unilever US, 111 River Street, Hoboken, NJ 07030
- Official Website: Dove.com
Important phone-number update: Dove’s current U.S. customer-service page lists 1-800-761-3683. The older 1-866-204-9750 number previously shown on this CustomerServiceNumbers.com page is not the number currently published on Dove’s U.S. Contact Us page.
Dove also offers live chat and an online inquiry form, which can be useful for questions that require photographs or detailed product information.
Best Dove Support Route by Issue
- Product complaint: Call Dove at 1-800-761-3683 or use the online contact form.
- Skin irritation or allergic reaction: Stop using the product and address any medical needs first. Dove lists 1-800-761-3683 for product-safety questions.
- Damaged or defective product: Keep the product, packaging, receipt, and identifying codes and contact Dove.
- Ingredient question: Review the ingredient list on the actual package and Dove’s online product information, then contact Dove if clarification is needed.
- Product no longer available: Search Dove’s current product catalog or ask customer service whether the product has been discontinued or replaced.
- Store refund or exchange: Contact the retailer where the product was purchased for its return and refund rules. Dove can separately document a product-quality complaint.
- Coupons or samples: Dove directs consumers to its newsletter and social-media channels for current promotions.
- General Unilever issue: Unilever USA Customer Care can be reached at 1-800-298-5018.
Information to Have Before Contacting Dove
For a product-quality complaint, keep as much identifying information as possible.
Useful information can include:
- Complete Dove product name
- Product type and size
- UPC barcode
- Lot, batch, or manufacturing code
- Purchase date
- Store or website where the product was purchased
- Receipt when available
- Description of the problem
- Photographs of the product and package when useful
- Date the product was opened or first used
- Previous Dove or Unilever case information
Do not discard the container or packaging until Dove has reviewed a product-quality complaint. Information printed on the package can help identify the specific production batch.
Dove Product Complaints
Contact Dove when a product appears damaged, defective, contaminated, incorrectly packaged, or substantially different from what you expected.
Examples can include:
- Broken or leaking packaging
- A pump, cap, or dispenser that does not work
- An unusual odor
- An unexpected change in color or texture
- Foreign material
- A missing or damaged safety seal
- An incorrect product inside the package
- A significant performance problem
Keep the product and packaging available when contacting Dove. The company may need information printed on the container to investigate the complaint.
If the item was purchased from Walmart, Target, Amazon, CVS, Walgreens, a supermarket, pharmacy, or another retailer, that seller generally controls its own return or exchange process. Contact Dove separately when the concern involves product quality, ingredients, packaging, or safety.
Skin Irritation or Allergic Reaction to Dove
Dove specifically provides safety guidance for consumers who experience an allergic reaction or other unexpected response to a product.
Stop using the product if it causes an unexpected reaction.
For a serious reaction, seek appropriate medical assistance. Dove advises consumers experiencing a severe reaction to contact a doctor or emergency services such as 911 when needed.
For Dove product-safety information, call:
1-800-761-3683
Monday-Friday
8:30 AM-9:00 PM ET
When reporting a reaction, have the product, package, ingredient label, purchase information, and manufacturing code available when possible.
Customer service can collect information about the product and complaint, but it cannot diagnose or treat a medical condition.
Dove Hypoallergenic and Ingredient Questions
Consumers with allergies or sensitive skin should review the ingredient list on the specific product they plan to use.
Dove explains that a product described as hypoallergenic is formulated and tested to have a low potential for allergic reaction, but the term does not mean that an allergic reaction is impossible.
Formulas can also change over time.
For that reason:
- Check the ingredient list on the current package.
- Do not assume an older online photograph shows the current formula.
- Check the exact product rather than another item in the same Dove line.
- Ask an appropriate healthcare professional about a known allergy or medical skin condition.
- Contact Dove when an ingredient or formula remains unclear.
Dove provides ingredient information on individual product pages and through Unilever’s ingredient-information resources.
How to Find a Discontinued Dove Product
Dove’s FAQ acknowledges that products are periodically discontinued, reformulated, or replaced.
If a favorite Dove product disappears:
- Search the current Dove product catalog using the exact product name.
- Check Dove’s Where to Buy information.
- Search major retailers for current inventory.
- Compare newer products in the same Dove collection.
- Contact Dove Customer Care and ask whether the product was discontinued or replaced.
A product that is unavailable at one store is not necessarily discontinued. Retailer inventory, package changes, and regional availability can also affect whether an item is easy to find.
How Long Do Dove Products Last?
Dove states that product shelf life varies by product type.
Antiperspirant deodorants and dandruff shampoos contain active ingredients and may display a specific expiration date. Follow the date printed on the product.
For products such as Dove Beauty Bars, body washes, and many hair-care items, Dove recommends storing them at room temperature and generally using them within three years of the manufacturing date for best performance.
If a product has developed an unusual odor, color, consistency, or other unexpected change, stop using it and contact Dove rather than relying only on its age.
Where to Buy Dove Products
Dove products are sold through supermarkets, pharmacies, mass retailers, online stores, and other sellers throughout the United States.
Dove’s official website provides a Where to Buy feature that can help locate participating sellers.
Because many Dove purchases are completed through third-party retailers, questions involving:
- Order delivery
- Store pickup
- Price adjustments
- Ordinary returns
- Exchanges
- Marketplace sellers
should usually begin with the retailer that processed the transaction.
Dove Customer Care remains the appropriate contact for manufacturing, formula, ingredient, packaging, and product-safety concerns.
Dove Coupons and Samples
Dove does not maintain a permanent guarantee that specific coupons or free samples will always be available.
Its current FAQ directs consumers interested in promotions toward Dove’s social-media accounts and newsletter.
Be cautious of websites claiming to offer unusually valuable Dove coupons, reimbursements, or free products in exchange for payment-card details, account credentials, gift cards, or other sensitive information.
Use Dove.com or another verified Unilever website for official promotions.
Dove and Unilever
Dove is a Unilever personal-care brand.
Unilever’s Dove portfolio includes products across categories such as:
- Beauty Bars and body washes
- Skin-care products
- Shampoo and conditioner
- Deodorants and antiperspirants
- Dove Men+Care
- Baby Dove
- Kids and teen products
For a Dove-specific consumer complaint, begin with Dove Customer Care rather than Unilever’s corporate departments.
Dove Corporate Address
Dove’s U.S. Contact Us page currently gives the following mailing address:
Unilever US
111 River Street
Hoboken, NJ 07030
USA
Unilever opened this location as its new U.S. headquarters in 2025.
The former 800 Sylvan Avenue, Englewood Cliffs, NJ 07632 address previously shown on this CustomerServiceNumbers.com page should not be presented as Unilever’s current U.S. headquarters.
For routine Dove product questions or complaints, call 1-800-761-3683 or use Dove’s Contact Us page instead of writing to corporate headquarters.
How to Escalate a Dove Customer Service Complaint
If the initial contact does not resolve the problem:
- Keep the product and original packaging.
- Save the receipt and photographs related to the complaint.
- Call Dove at 1-800-761-3683 or use the official online form.
- Provide the exact product name and identifying package codes.
- Ask for a complaint or case reference number.
- Explain the resolution you are requesting.
- Keep records of any replacement, coupon, reimbursement, or other resolution offered.
- Ask for additional review if the first response does not address the issue.
- Contact the retailer separately when the retailer controls a purchase refund or exchange.
For a broader Unilever consumer issue, Unilever USA also lists a Customer Care number of 1-800-298-5018 and an online contact form.
Dove Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 Dove customer reviews.
Because no customer reviews are currently published on this Dove page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous article described general praise involving Dove’s quality and complaints involving customer service, availability, and packaging. Those claims were not supported by reviews actually published on this CustomerServiceNumbers.com listing and should not be used as current review findings.
Customers who have contacted Dove can leave a review below describing the specific product, support method used, response received, and whether the issue was resolved.
Frequently Asked Questions
What is the Dove customer service phone number?
Dove’s current U.S. Customer Care number is 1-800-761-3683.
What are Dove customer service hours?
Dove currently lists Careline hours as Monday through Friday from 8:30 AM to 9:00 PM Eastern Time.
Does Dove have live chat?
Yes. Dove currently provides a live-chat option through its official Contact Us page.
Can I email Dove?
Dove provides an online inquiry form rather than publishing a general consumer email address on its U.S. Contact Us page.
What should I do if a Dove product causes a skin reaction?
Stop using the product. Seek medical assistance when appropriate, especially for a severe reaction. Dove’s product-safety Careline can be reached at 1-800-761-3683.
What should I do with a defective Dove product?
Keep the product, packaging, identifying codes, and receipt and contact Dove Customer Care. If you are seeking a store refund or exchange, also contact the retailer where it was purchased.
How do I find out whether Dove discontinued a product?
Check Dove’s current online product catalog and Where to Buy tool. If the product cannot be found, contact Dove Customer Care to ask whether it was discontinued or replaced.
Do Dove products expire?
Some products, including antiperspirants and dandruff shampoos, may have specific expiration dates because they contain active ingredients. Dove says many other products are best used within about three years of manufacture when properly stored.
Who owns Dove?
Dove is a brand of Unilever.
What is the Unilever USA customer service number?
Unilever USA currently lists 1-800-298-5018 as its Customer Care Line.
Where is Dove headquartered in the United States?
Dove’s parent company, Unilever, lists its U.S. headquarters and mailing address at 111 River Street, Hoboken, NJ 07030.
Related Customer Service Pages
- Olay Customer Service – customer care for another major skin and personal-care brand
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Dove, Unilever, Olay, Procter & Gamble, a retailer, healthcare provider, or government agency.
This page separates Dove product-support questions from retailer-controlled returns and uses Dove’s current published customer-care information rather than relying on older telephone numbers or corporate addresses.
Share Your Dove Customer Service Experience
If you have contacted Dove about a Beauty Bar, body wash, shampoo, conditioner, deodorant, antiperspirant, lotion, Dove Men+Care product, Baby Dove product, packaging problem, discontinued item, ingredient question, skin reaction, or another customer-service concern, describe the product involved, which support route you used, how Dove responded, and whether the issue was resolved.
Privacy warning: Do not post your home address, telephone number, private email address, payment information, medical records, photographs containing sensitive information, complete complaint-case number, or other personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Dove or Unilever.
CustomerServiceNumbers.com cannot issue refunds, replace Dove products, investigate manufacturing complaints, provide medical advice, locate retailer inventory, send coupons, or act on behalf of Dove or Unilever.
Dove telephone numbers, customer-service hours, product formulas, ingredients, package designs, product availability, promotions, and corporate information can change. Verify important information through Dove.com, the current product package, and the retailer involved before making a purchase, return, or product-use decision.