Lane Bryant customers may need help with an online order, return, missing shipment, store purchase, Lane Rewards account, gift card, sizing question, credit-card payment, late fee, or customer-service complaint. Lane Bryant provides customer support by phone, text, live chat, and its online Support Center.
How to Contact Lane Bryant Customer Service
- Lane Bryant Customer Service: 1-866-886-4731
- International Customer Service: 1-614-534-2764
- Lane Bryant Credit Card: 1-800-888-4163
- Credit Card TDD/TTY: 1-800-695-1788
- Lane Rewards: 1-866-681-1746
- Phone, SMS and Email Hours: Monday-Friday, 8 a.m.-10 p.m. ET; Saturday-Sunday, 10 a.m.-9 p.m. ET
- Live Chat Hours: Monday-Friday, 8 a.m.-9 p.m. ET; Saturday-Sunday, 10 a.m.-8 p.m. ET
- Support Center: Lane Bryant Customer Service
- Track an Order: Lane Bryant Order Tracking
- Store Locator: Find a Lane Bryant Store
- Official Website: LaneBryant.com
Lane Bryant’s current website identifies the operating company as Lane Bryant Brands Opco LLC. Lane Bryant is also one of the fashion brands in the KnitWell Group portfolio.
Best Lane Bryant Support Route by Issue
- Order status: Use Lane Bryant’s online order tracker or call customer service.
- Missing or incorrect merchandise: Contact customer service with the order information and details about the missing or incorrect item.
- Return: Review the current return instructions in the Lane Bryant Support Center before sending merchandise back.
- Store purchase or store complaint: Start with the store manager or contact Lane Bryant customer service.
- Credit-card bill, payment or late fee: Contact Lane Bryant Credit Card support at 1-800-888-4163.
- Lane Rewards: Sign in to the rewards account or call 1-866-681-1746.
- Gift card: Use the gift-card section of the Lane Bryant Support Center.
- Sizing or fit: Review Lane Bryant’s current size and measuring guides or ask for assistance at a store.
Lane Bryant Orders and Shipping
Lane Bryant provides online order tracking for recent purchases. Customers generally need the order number and email address associated with the order.
Use the official Lane Bryant Order Tracking page before contacting customer service about a shipment. If the tracking information shows delivery but the package cannot be located, check the delivery location and carrier information before reporting the order as missing.
When contacting Lane Bryant about an order, have the following available:
- Order number
- Email address used for the purchase
- Approximate order date
- Item name, size and color
- Shipping or tracking information
- Description of the problem
- Requested resolution
Keep full order numbers, payment information, passwords, and account credentials out of public reviews.
Lane Bryant Returns and Exchanges
Lane Bryant provides current return information through its online Support Center. Return eligibility can depend on the item, purchase type, condition, and whether merchandise was designated as final sale.
Lane Bryant product pages also direct customers to return eligible online merchandise either through an available shipment-return process or at a Lane Bryant store. Lane Bryant states that direct exchanges are not offered through return shipment; a customer returning by mail may need to place a separate order for the replacement item.
Because return terms and promotional exclusions can change, check the current Lane Bryant Return Policy before mailing merchandise.
Save the receipt, return confirmation, shipping receipt, and tracking number until the refund has been completed.
Lane Bryant Credit Card Customer Service
Lane Bryant retail customer service and Lane Bryant Credit Card support are separate.
For credit-card payments, billing statements, late charges, account access, or other card-account questions, contact:
- Lane Bryant Credit Card Customer Service: 1-800-888-4163
- TDD/TTY: 1-800-695-1788
- Online Card Information: Lane Bryant Credit Card
If a payment was made but a late charge appeared, keep the payment confirmation, date submitted, bank record, and billing statement. Ask the card servicer to review the payment posting date and explain the fee.
Do not post a credit-card number, account number, bank information, payment confirmation number, or login credentials in a public review.
Lane Rewards Customer Service
Lane Rewards is Lane Bryant’s loyalty program. Members can earn points and rewards on qualifying purchases, subject to the program’s current terms.
For questions involving missing points, rewards, account access, or membership:
- Lane Rewards Support: 1-866-681-1746
- Lane Rewards Information: Lane Rewards
Have the email address or phone number connected to the membership and details about the qualifying purchase available when requesting missing points or rewards.
Lane Bryant Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on one Lane Bryant review.
The review was submitted in June 2016 and concerns a Lane Bryant credit-card payment that the reviewer said was received late, resulting in a $27 late fee. The reviewer also reported difficulty signing into the Lane Bryant website to make a complaint.
Because this is one older review and primarily concerns a credit-card billing issue, it should not be used to make broader claims about current Lane Bryant clothing, stores, returns, shipping, or customer-service performance.
Customers with a current credit-card payment, billing, late-fee, or card-account issue should use Lane Bryant’s dedicated credit-card support rather than relying only on retail customer service.
How to Escalate a Lane Bryant Complaint
- Identify whether the issue involves an online order, store, return, rewards account, gift card, or Lane Bryant Credit Card.
- Contact the appropriate Lane Bryant support team.
- Provide order, purchase, or account details privately.
- Explain the requested resolution clearly.
- Save receipts, tracking information, screenshots, and support correspondence.
- Ask for a case or reference number when one is available.
- Request supervisor review if the initial support interaction does not resolve a documented problem.
- For a credit-card billing dispute, continue through the dedicated card-account support channel.
Related Clothing Customer Service Pages
- Maurices Customer Service
- Maidenform Customer Service
- Boston Proper Customer Service
- Lane Bryant Corporate Office Headquarters
Frequently Asked Questions
What is the Lane Bryant customer-service phone number?
Call Lane Bryant customer service at 1-866-886-4731.
What are Lane Bryant customer-service hours?
Lane Bryant currently lists phone, SMS, and email support hours as Monday-Friday from 8 a.m.-10 p.m. ET and Saturday-Sunday from 10 a.m.-9 p.m. ET.
Does Lane Bryant have live chat?
Yes. Lane Bryant lists live-chat hours as Monday-Friday from 8 a.m.-9 p.m. ET and Saturday-Sunday from 10 a.m.-8 p.m. ET.
What number do I call about a Lane Bryant Credit Card?
Call 1-800-888-4163 for Lane Bryant Credit Card questions.
How do I track a Lane Bryant order?
Use the official Lane Bryant Order Tracking page with your order number and email address.
Is Lane Bryant part of KnitWell Group?
Yes. KnitWell Group currently lists Lane Bryant among its portfolio of fashion brands.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Lane Bryant, Lane Bryant Brands Opco LLC, KnitWell Group, or the Lane Bryant Credit Card provider.
Share Your Lane Bryant Customer Service Experience
If you contacted Lane Bryant about an order, return, shipment, store experience, Lane Rewards account, gift card, sizing concern, credit-card issue, or another customer-service problem, describe what happened, which support method you used, how Lane Bryant responded, and whether the issue was resolved.
Privacy warning: Do not publish your full order number, credit-card number, bank information, password, verification code, home address, gift-card credentials, rewards codes, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Lane Bryant, Lane Bryant Brands Opco LLC, KnitWell Group, or any credit-card issuer or servicer. CustomerServiceNumbers.com cannot access Lane Bryant orders, issue refunds, process returns, change rewards accounts, make credit-card payments, remove late fees, or respond on behalf of Lane Bryant. Customer-service numbers, hours, return rules, rewards terms, shipping options, and credit-card procedures can change. Verify current information through Lane Bryant’s official website before acting.
