Lane Bryant Customer Service


How To Contact Lane Bryant Customer Service

Lane Bryant focuses on plus-size clothing that is fits and is fashionable.


8 Responses

  1. Lane Bryant Customer service Jennifer- I told her that I just received my miracle vest and it was not even attached on both sides of the straps.

    The first time i tried to place the order was on Nov 29 and i was told that I could not use my real woman dollars on this purchase. So what are those dollars for if u cant use them on what u want to use them for? Also I was upset about that so I called a mgr. One mgr stated he would order the item then send it 2 day shipping for me and waive it, but he cannot do 1 day shipping.

    Then I called back and spoke to a female mgr who said that she could do 1 day shipping and I would receive it by Dec 2, 2 days later. Well low and behold, she ordered it and sent it ground shipping. So i had a model call to attend and missed it because the mgr did not fulfill her promise by sending 1 day.

    Then i called back on the day i was supposed to get it, on Friday Dec 2 and found out that I would not get it until Dec 8. So the mgr that helped me gave me a 25 dollar refund, and send it 1 day. Now i got the item finally and 1 strap is not attached.

    So i sent pics to the online chat guy who refunded me back the amount i paid for it and i called cust svc rep to order the piece again. They told me i cannot exchange in the store and i have to reorder. So now supposedly they refunded me back the money, which will not get to my account until 3 days from the refund day and i have to pay more for it. Lane Bryant truly has some excellent customer service, I must say. Only some of them carry out their correct job, but most suck at their jobs. Thanks Jennifer for sucky service. I am sure that Lane Bryant is pleased to have you as a representative.

    After I pay this card off and get my vest, I am cancelling this card. I dont want nothing else from this company.

  2. My wife is a regular monthly customer. I paid your bill and you received it a day or two late and charged me (due to vacation) $27.00 late fee. I tried to log into your website to lodge my complaint but can’t sign in? Needless to say you WILL see a reduction in future business from us.

  3. Right before Thanksgiving I took my mother shopping at your Vierra Florida store. My mother just entered assisted living and has mobility issues. Your sales associate Sheena was fantastic, she worked with my wife and I for two hours making sure that my mother was treated with care. My mother noticed Sheena’s necklace and commented on how pretty it was, and before we left Sheena took the necklace off and gave it to my mother. When we left my wife gave Sheena a hug and she was moved to tears because of how special of a person Sheena is. I would love to have Sheena on my team, and represent my organization like she does for you.

  4. I’ve been a long time customer with Lane Bryant, and to find out that you can no longer use your cupons on clearance items is appalling, and yes I did remove my name from your mailing list, and will pass this info along to other shoppers will not shop this store again, you already charge too much for this cheap clothing and your fashion selctions has really changed for the worse.

  5. I always loved shopping at lane bryant. However, that Is not the case anymore. The customer service stinks. I walk in the store an I’m not even greeted. The sales girl looked up and then went back to doing nothing. Their was not one customer in the store. I went in there with intentions of buying a new wardrobe. I changed my mind after that encounter. I found her to be extremely rude. NORTH ATTLEBORO MA LOCATION.



  7. As a flat chested heavy woman, I have never found a shirt that fit properly from this brand. Not all heavy women are blessed with large breasts. I cannot even buy a bra from your company because you don’t carry any that fit.

  8. My mother has shopped in your stores for years and we have never been so upset with your employees and how they treat their customers. We usually shop at the one in the galleria mall in buffalo NY. I went in the store to return a shirt my mom had just bought she didn’t like the way it looked so I told her I would return it for her. She paid for the shirt with her lane Bryant credit card and had paid the card off the same day. When I went into the store to return the shirt the ladies were very nasty about me returning it. They would not give me cash back for the shirt. They said I would either have to take the store credit or have it on back on the credit card that had already been paid off. I told them over and over I don’t want store credit the shirt has already been paid for and I just want my money back in cash, they refused to do so. I took the store credit and pretty much we lost our money. This is a ridiculous policy I’ve ever heard of. We will not be coming back to any of your stores and will be telling All our family and friends not to shop there. You need new store employees that are not rude and disrespectful. My mom spends a lot of money in that store and you just lost a lot of money not only from us but from our family and friends as well.

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