Maurices customers commonly need help with an online order, a delayed shipment, a return, an exchange, a missing mRewards certificate, a gift card, a store purchase, or a Maurices credit-card account. Maurices provides customer assistance by telephone, text message, live chat, and email.
How to Contact Maurices Customer Service
- Customer service: 1-866-977-1542
- Text-message support: 1-866-977-1542
- Customer-service email: customerservice@maurices.com
- Live chat and text hours: Monday through Friday, 9:00 a.m. to 9:00 p.m. Central Time
- Weekend chat and text hours: Saturday and Sunday, 9:00 a.m. to 7:00 p.m. Central Time
- Email form: Email Maurices Customer Service
- Track an order: Maurices Order Tracking
- Returns and exchanges: Maurices Return Information
- Store locator: Find a Maurices Store
- Official website: Maurices.com
Maurices does not currently publish separate telephone hours on its customer-service pages. The verified hours above apply to live chat and SMS support.
Best Maurices Support Route by Issue
- Order cancellation or change: Call or use live chat within 30 minutes of placing the order.
- Order tracking: Use the online tracker with the order number and ZIP code.
- Return by mail: Use the Expedited Returns Portal.
- Exchange: Take the merchandise and receipt to a Maurices store.
- Missing or damaged item: Contact customer service with the order details and photographs.
- mRewards: Sign in to the rewards account and contact Maurices if points remain missing.
- Maurices credit card: Contact Comenity Bank at 1-866-248-4488.
- Afterpay account: Contact Afterpay for installment scheduling and payment-account concerns.
- Gift card: Contact Maurices without publicly exposing the card number or PIN.
- Store complaint: Begin with the store manager and then contact Maurices Customer Service.
Information to Gather Before Contacting Maurices
- The email address or phone number used for the order
- The order number, provided privately
- The purchase or delivery date
- The store location, when applicable
- The product name, size, color, and article number
- The carrier and tracking number
- The return-label tracking number
- Photographs of defects, damage, or incorrect merchandise
- The mRewards or gift-card issue
- The requested refund, exchange, credit, or other resolution
Do not publish passwords, authentication codes, complete order numbers, gift-card PINs, payment details, home addresses, or private customer-service communications.
Maurices Corporate Office
Maurices.com is operated by Maurices Incorporated.
Maurices Incorporated
425 W. Superior Street
Duluth, MN 55802
The Duluth address is used for company, privacy, copyright, and customer-service correspondence. It is not an automatic merchandise-return address or a guaranteed walk-in customer-service location.
Do not mail clothing, shoes, accessories, or another return to the corporate office. Register an online return or obtain instructions from customer service.
Maurices Ownership and Leadership
Maurices is a privately held retailer and an investment of OpCapita. It is no longer a subsidiary of Ascena Retail Group.
Maurices currently identifies George Goldfarb as Chief Executive Officer. The retailer says it operates approximately 900 locations across the United States and Canada.
Can a Maurices Order Be Changed or Canceled?
Maurices currently allows approximately 30 minutes after an online order is placed to request a change or cancellation.
- Call 1-866-977-1542 or use live chat immediately.
- Provide the order number privately.
- Explain the item, quantity, address, or cancellation requested.
- Save the confirmation if the change is completed.
After the 30-minute period, the order generally cannot be modified. The customer may need to receive the shipment and return it.
Maurices may also cancel an order when inventory is unavailable, billing details do not match the payment account, or the order cannot be shipped to the supplied address.
Maurices Shipping and Delivery
Current U.S. shipping options include:
- Standard ground: Three to eight business days
- Standard ground on qualifying orders over $50: Free
- Standard ground below the threshold: $8.95
- Two-day shipping: $14.95 where available
- Next-day shipping: $24.95 where available
Maurices credit-card members currently receive free standard shipping. Shipping prices and promotions can change, and the amount shown at checkout controls the order.
Orders may arrive in separate packages. Customers should review every shipment-confirmation email before reporting a missing item.
Maurices Return Policy
Maurices currently says it accepts eligible returns at any time with the original receipt or online order number.
Maurices may refuse a return when merchandise:
- Has been visibly worn or damaged
- Shows evidence of fraud or abuse
- Is an evsie product marked final sale
- Is underwear with the tag removed
- Is swimwear with the hygienic liner removed
A customer without a receipt or order number may receive merchandise credit based on the item’s current selling price.
Returning an Item to a Maurices Store
Bring the merchandise and original receipt or order number to a Maurices store. For an online purchase, retain the original packaging, address label, packing slip, or order email.
Stores can process qualifying returns and exchanges. Store returns avoid the online return-label fee.
Products purchased in a Maurices store cannot be mailed to the online warehouse for return.
Returning an Online Purchase by Mail
- Open the Expedited Returns Portal.
- Enter the online order number.
- Select the merchandise being returned.
- Print the prepaid return label.
- Package the products securely.
- Keep the shipping receipt and tracking number.
Maurices currently deducts a $6.95 return-shipping fee from the refund.
Do not mail a return without registering it or confirming the correct return destination.
Maurices Exchanges
Maurices stores can exchange qualifying online and store purchases. Bring the receipt or order number.
The online warehouse does not process direct exchanges. A customer returning merchandise by mail must place a separate new order for the preferred size, color, or product. New shipping charges may apply.
Afterpay and PayPal Returns
Maurices handles the merchandise return, while Afterpay or PayPal manages the payment account.
For an Afterpay purchase:
- An in-store return currently produces Maurices merchandise credit.
- A refund to the Afterpay account requires mailing the merchandise to the warehouse.
- Afterpay adjusts the installment schedule after Maurices processes the refund.
For a PayPal purchase:
- An in-store return is credited to the payment card connected to PayPal.
- A refund directly to the PayPal account requires a warehouse return.
mRewards Loyalty Program
mRewards is Maurices’ free loyalty program.
- Members earn one point for every qualifying dollar spent.
- A $5 reward is issued after earning 100 points.
- Points expire after 12 consecutive months without qualifying activity.
- Rewards expire 45 days after issuance.
- Up to six valid $5 rewards may be used in one transaction.
- A returned purchase reduces the associated points.
- A reward applied to returned merchandise may be forfeited.
- An account may close after five years without activity.
Points generally appear within 72 hours. Contact Maurices if an eligible purchase is still missing after that period.
Maurices Credit Card
The Maurices credit card is issued by Comenity Bank and uses a support system separate from Maurices retail customer service.
- Credit-card customer service: 1-866-248-4488
- Live support: Monday through Saturday, 8:00 a.m. to 9:00 p.m. Eastern Time
- Sunday: Closed
- Automated service: Available 24 hours a day
Contact Comenity Bank for billing statements, payments, interest, fees, credit limits, account access, late charges, and credit reporting.
Maurices Gift Cards
Maurices sells physical gift cards in stores and online and eGift cards online.
- Gift cards may be used in stores and at Maurices.com.
- They cannot be used to purchase another gift card.
- They cannot be used to pay a Maurices credit-card account.
- Cash redemption is available only where required by law.
- Proof of purchase may be required to replace a lost, stolen, or damaged card.
Do not publish the card number or PIN. Anyone with those credentials may be able to use the balance.
Account, Privacy, and Security Help
Maurices accounts may contain order history, saved addresses, payment methods, wish lists, and mRewards information.
If an account may be compromised:
- Change the Maurices password.
- Secure the connected email account.
- Review orders, saved addresses, and payment methods.
- Contact Maurices about unauthorized activity.
- Contact the card issuer or payment provider about an unauthorized charge.
Privacy questions may be emailed to customerservice@maurices.com or mailed to the Duluth address.
Product Safety and Recall Information
Stop using clothing or accessories that present a possible hazard, including excessive flammability, dangerous drawstrings, sharp components, choking hazards, or severe skin reactions.
Consumers can search the CPSC recall database and report a suspected hazard through SaferProducts.gov.
How to Escalate a Maurices Complaint
- Call, text, chat, or email Maurices Customer Service.
- Identify whether the issue involves an online order, store, return, rewards account, gift card, or payment method.
- Provide the order and payment information privately.
- Request and retain a case number.
- Save receipts, tracking, photographs, and support communications.
- Ask for supervisor review when the first response does not resolve the documented problem.
- Contact the store manager for an in-store service complaint.
- Contact Comenity Bank, Afterpay, or PayPal when that company controls the disputed financial account.
Maurices Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Maurices reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product variety, sizing, quality, shipping, returns, rewards, stores, or customer service.
Frequently Asked Questions
What is Maurices’ customer-service number?
Call 1-866-977-1542.
What is Maurices’ customer-service email?
Email customerservice@maurices.com.
What are Maurices’ support hours?
Current chat and text hours are Monday through Friday, 9:00 a.m. to 9:00 p.m. Central Time, and weekends from 9:00 a.m. to 7:00 p.m. Central Time.
How long do I have to return a Maurices purchase?
Maurices currently says eligible returns are accepted anytime with the original receipt or order number.
How much does a mail return cost?
A $6.95 prepaid-label fee is currently deducted from the refund.
Can I exchange an online order by mail?
No. Direct exchanges are processed in stores. A mailed return requires placing a new order.
Can I cancel an online order?
Contact Maurices within approximately 30 minutes of placing it.
Who issues the Maurices credit card?
Comenity Bank issues and services the Maurices credit card.
Do mRewards points expire?
Points expire after 12 consecutive months without qualifying account activity.
Where is Maurices headquartered?
Maurices is headquartered at 425 W. Superior Street in Duluth, Minnesota.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by Maurices, Maurices Incorporated, OpCapita, Comenity Bank, Afterpay, PayPal, a Maurices store, or a shipping carrier.
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Privacy warning: Do not publish passwords, login codes, complete order or return numbers, gift-card credentials, mRewards codes, credit-card details, Afterpay or PayPal information, home addresses, or unredacted receipts and shipping labels.
Page Update Note
This page was updated on July 27, 2026. The update verified Maurices’ telephone number, email, chat and text hours, legal company, Duluth address, OpCapita ownership, and current CEO. It added current return, mail-fee, exchange, cancellation, shipping, mRewards, gift-card, credit-card, Afterpay, privacy, safety, and escalation information and removed customer-review themes unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Maurices, Maurices Incorporated, OpCapita, Comenity Bank, Afterpay, PayPal, a retail store, or a delivery company. CustomerServiceNumbers.com cannot access accounts, change orders, issue labels, approve returns, process refunds, restore rewards, replace gift cards, change credit-card accounts, or act on behalf of Maurices.