Forever 21 Customer Service


How To Contact Forever 21 

Phone Number: 1-213-741-5100
Fax Number: 213-741-5161
Customer Service Outside the US, please call: 1-213-741-8257 1-888-494-3837


5 Responses

  1. My daughte wore her boots 3 times and the heel came off. I tried to return them and the manager was not only nasty, but gave me the wrong customer service number. Spent an hour on the phone only to be told they would not replace the defective item. Buyer BEWARE! This company had a deceptive return policy and terrible customer service, took 40 minutes to speak to a human!

  2. This company, though they have some cute items, is the WORST pc of garbage, with their customer svc. policies! And you cant even contact them! God forbid you pull up their website on ANY device, you will get a glitch page that endlessly kicks you off!

  3. My order didn’t come with a packing list/return form. I emailed three times and have yet to receive a response advising me on returning my items. I will never shop at Forever21 again. I almost think it wasn’t included on purpose.

  4. On Oct. 19, I placed an order with Forever 21 and paid with PayPal. I have not heard from Forever 21 yet as to when my order will be shipped. My transaction ID# is 2L693033HW2253847. Could you please tell me if or when my order has been process and shipped? thanks you

  5. I think your policy return is screwed up and sucks. I purchased an item, I couldn’t get my money back, I had to keep my money in store’s credit, I think you are a big company and you have to PUT A HUGE SIGN AND IN RED COLOR LETTERS IN FRONT THE DESK REGISTERS, NO CASH RETURN. Where the customers see it. Don’t put on the receipt after the purchased is done. I know now, Why you have a lot of stores? you have the answer.

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