Contact Boston Proper customer service for help with online orders, returns, exchanges, shipping, sizing, missing or damaged packages, gift cards, price adjustments, marketplace items, and customer reviews. Boston Proper is a women’s fashion retailer selling clothing, swimwear, shoes, accessories, travel styles, and special-occasion apparel.

Boston Proper Customer Service Phone Number

Customer Service Phone: 1-800-243-4300
Order by Phone: 1-800-243-4300 or 1-878-277-8953
Email Support: customerservice@bostonproper.com
Phone Hours: 7 days a week, 8 AM to 11 PM EST
Email Hours: Monday-Friday, 8 AM to 11 PM EST
Live Chat: Available through the official Boston Proper website during business hours

Official Website: BostonProper.com
Contact Page: Boston Proper Contact Us
Returns and Exchanges: Boston Proper Returns & Exchanges
Order Status: Boston Proper Order Status
Customer Service / Corporate Office: Boston Proper, 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, FL 33487
Returns Mailing Address: Boston Proper Returns, 1605 South Elmwood Drive, Mexico, MO 65265

Best Reasons to Contact Boston Proper Support

Check the status of an online order
Start a return or exchange
Ask about sizing, fit, style numbers, or product availability
Report a missing, lost, damaged, defective, or incorrect item
Ask about a refund, return label, QR code, or exchange

Request help with a gift card or e-gift card
Ask about price adjustments, coupons, promotions, or rewards
Get help with Brands We Love Marketplace items

Boston Proper Returns, Exchanges, and Refund Help

Boston Proper offers online returns and exchanges within 30 days of the shipment date for eligible items. Returned or exchanged merchandise must be in original, saleable condition and must be unworn, unwashed, unaltered, and include original tags. Swimwear must also have the hygienic liner intact.

Like-item exchanges for the same style in a different size or color may be free. For returns, a return postage charge may be deducted from the refund. Shipping fees are generally non-refundable, and clearance items marked Final Sale, altered items, gift cards, e-gift cards, and some Brands We Love Marketplace items may not be eligible for return or exchange.

Boston Proper says returns and exchanges are not processed at its corporate office or sales center. Use the official returns process or return portal before mailing merchandise.

Missing, Lost, or Damaged Package Help

If your Boston Proper order is missing, lost, damaged, or arrives with an issue, use Boston Proper’s claims process or contact customer service. Have your order number, email address, tracking number, delivery address, photos, package condition, item name, and a clear description of the issue ready.

Boston Proper Reviews and Complaints

CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 1 visible Boston Proper review. The visible review is an older customer request asking whether Boston Proper planned to open stores in New Jersey. This review reflects one customer’s question and does not represent a broad trend about Boston Proper customer service, returns, sizing, shipping, or product quality.

Before You Contact Boston Proper

Before calling or emailing, gather your order number, account email, item name, style number, size, color, purchase date, tracking number, return label or QR code, photos, gift card number if relevant, and a short description of the issue. For returns and exchanges, check whether the item is final sale or a Brands We Love Marketplace item before starting the request.

Privacy and Scam Warning

Do not post private information in a public review. Avoid sharing your full address, phone number, email address, order number, tracking number, return label, payment details, gift card number, private photos, or names of individual employees. Be cautious of third-party sites, search ads, or callers claiming they can resolve a Boston Proper refund, return, or order problem for a fee.

Related Customer Service Numbers Pages

Corporate Office and Escalation Resource

For Boston Proper headquarters, corporate office, and complaint escalation information, see the related Boston Proper Corporate Office page on CorporateOfficeHeadquarters.com.

Share Your Boston Proper Customer Service Experience

Have you contacted Boston Proper about an order, return, exchange, refund, shipping issue, missing package, damaged item, sizing concern, gift card, price adjustment, marketplace item, or customer service problem? Share your review below to help other shoppers understand what to expect.

Comments are moderated for profanity, spam, and personal information. Please keep your review factual and avoid posting private order details, payment information, addresses, phone numbers, tracking numbers, gift card numbers, return labels, private photos, or employee names.

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CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, reviews, ratings, and complaint resources since 2004. This page is independently maintained and is not affiliated with Boston Proper or Boston Proper, LLC.

Disclaimer

CustomerServiceNumbers.com is not associated with Boston Proper or Boston Proper, LLC. Contact information is provided for informational purposes. For order-specific, return, exchange, refund, shipping, sizing, gift card, promotion, marketplace, or account help, contact Boston Proper directly through its official support channels.

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Boston Proper Customer Service Phone Number, Returns, Reviews and Complaints