AmeriGas Customer Service: Delivery, Billing & Complaints

AmeriGas customers may need assistance with a delayed propane delivery, low or empty tank, unexpected bill, price-per-gallon increase, delivery fee, tank rental, leak check, automatic delivery, account cancellation, tank removal, moving, or unresolved service complaint.

The correct place to start depends on whether the issue is a propane emergency, delivery request, billing question, leased-tank matter, account change, or ordinary customer-service complaint.

Below are AmeriGas’s current support options, emergency information, practical resolution steps, fee guidance, complaint escalation, and related consumer resources.

AmeriGas contact information reviewed and updated in June 2026.

AmeriGas Customer Service Help by Issue

• Possible propane leak or immediate safety emergency: Leave the building or area immediately and call AmeriGas Emergency Services or 911 from a safe location.
• Existing customer-service question: Call 1-800-263-7442, use MyAmeriGas chat, or submit the existing-customer contact form.
• New residential or business service: Request an online quote or contact the new-customer department.
• Tank is low and no delivery is scheduled: Check MyAmeriGas and contact Customer Service promptly, especially when the tank level is below 10%.
• Automatic delivery was missed: Confirm whether an open delivery appears in MyAmeriGas and ask AmeriGas to review the tank level, usage history, and scheduling factors.
• Will Call delivery: Place the order when the tank reaches approximately 30% to 40% rather than waiting until it is nearly empty.
• Urgent delivery: Ask whether an expedited or emergency-delivery fee will apply before accepting the delivery.
• Unexpected bill or fee: Review the invoice, price per gallon, delivery fees, tank rent, payment method, and service charges.
• Disputed invoice: Contact AmeriGas promptly and request a written explanation of each disputed charge.
• Tank rental or leased-equipment question: Review the residential agreement and ask whether minimum usage, annual equipment rent, or tank-removal terms apply.
• Canceling propane service: Review the initial contract term, provide the required notice, and request written cancellation and tank-pickup confirmation.
• Moving out of a propane-powered home: Contact AmeriGas to close or transfer the account and settle any remaining balance.
• Grill-tank exchange complaint: Start with the retailer where the cylinder was purchased or exchanged, then contact AmeriGas when the problem involves the cylinder or exchange program.
• Unresolved complaint: Keep case numbers, invoices, delivery records, and written communications and request supervisor review.

How To Contact AmeriGas

• AmeriGas Existing Customer Service: 1-800-263-7442
• Existing Customer Phone Hours: Monday through Friday, 7:00 a.m. to 8:00 p.m. ET; Saturday, 8:00 a.m. to 5:00 p.m. ET
• New Customer Sales and Service: 1-866-771-2008
• Propane Emergency Line: 1-800-805-0659
• Emergency Services: Call 911 when there is an immediate threat to people or property
• Moving or Closing an Account: 1-888-495-7697
• MyAmeriGas Account: Manage Deliveries, Billing and Account Information
• Existing Customer Contact Form: Send AmeriGas a Message
• AmeriGas Support Center: AmeriGas Customer Support
• Current Fees and Rates: Review AmeriGas Fees
• Residential Terms and Conditions: Review the Residential Agreement
• Find Propane Service Near You: AmeriGas Location Finder
• Corporate Office: 460 North Gulph Road, King of Prussia, PA 19406
• Corporate Phone: 1-610-337-7000
• Official Website: AmeriGas.com

AmeriGas’s automated telephone system can accept propane orders and bill payments 24 hours a day. Live representative and chat hours are more limited.

AmeriGas recommends contacting Customer Service Tuesday through Friday when possible for potentially faster telephone service.

What To Do If You Smell Propane

A suspected propane leak is an emergency, not an ordinary customer-service complaint.

If you smell an odor similar to rotten eggs or skunk spray, hear gas escaping, or believe propane may be leaking:

1. Do not operate lights, switches, telephones, appliances, or anything that could create a spark.
2. Do not attempt to locate or repair the leak yourself.
3. Keep flames, cigarettes, vehicles, and ignition sources away from the area.
4. Leave the building or affected area immediately.
5. Call 1-800-805-0659 or 911 from a safe location.
6. Do not return until the property has been declared safe by qualified personnel.

Do not use a public review, email form, or ordinary billing-support channel to report an active gas leak.

How To Request an AmeriGas Propane Delivery

Existing customers can request a propane delivery through MyAmeriGas or the automated telephone system.

• Online: Sign in to MyAmeriGas and select the delivery-request option.
• Automated Telephone Order: Call 1-800-263-7442 at any time.
• Live Representative: Call during AmeriGas customer-service hours.
• Chat: Sign in to MyAmeriGas and select Message Us.

Customers may need to provide:

• The AmeriGas account number
• The current tank percentage
• The delivery address
• Gate codes or access instructions
• Information about pets, locked gates, snow, or blocked driveways
• The requested delivery type

When Should a Will Call Customer Order Propane?

AmeriGas currently recommends that Will Call customers request delivery when the tank reaches approximately 30% to 40%. This allows time for scheduling before the tank becomes critically low.

Waiting until the tank is nearly empty may increase the risk of:

• Running out of propane
• Expedited or emergency-delivery fees
• A required safety or leak check
• Loss of heating, hot water, cooking, or generator service
• Difficulty obtaining delivery during extreme weather

AmeriGas Automatic Delivery Problems

Automatic Delivery customers ordinarily do not need to place individual orders. AmeriGas estimates propane usage and schedules deliveries based on factors such as appliance use, prior consumption, weather, tank size, and account information.

Customers should still monitor the physical tank gauge. An estimated tank level shown online may not exactly match the actual gauge.

If Your Tank Is Low

1. Check the physical tank gauge when it is safe to do so.
2. Sign in to MyAmeriGas.
3. Check whether a scheduled or open delivery appears.
4. Update the estimated tank level online.
5. If no order appears and the tank is below 10%, call 1-800-263-7442.
6. Ask AmeriGas to review the usage factors used for automatic scheduling.
7. Save the delivery confirmation and case number.

Information To Document

• The actual tank-gauge percentage
• The estimated level shown online
• The last delivery date
• The number of gallons delivered
• Recent changes in household usage
• New appliances or additional occupants
• Extended cold weather
• Any prior missed delivery
• The date you contacted AmeriGas

If an Automatic Delivery account runs out, ask AmeriGas whether an emergency delivery, safety check, or system restart is required and which charges may apply.

Delayed or Missed AmeriGas Deliveries

A delayed delivery can affect heating, hot water, cooking, generators, agricultural operations, or business equipment. Contact AmeriGas before the tank reaches a critical level.

Before Contacting Customer Service

• Check the tank gauge
• Review the scheduled delivery in MyAmeriGas
• Confirm that payment or credit requirements have been met
• Check whether the driveway and tank are accessible
• Confirm that gates are unlocked
• Make sure pets are secured
• Review text or email delivery updates
• Record any prior delivery estimate

Questions To Ask AmeriGas

• Is there an active delivery order?
• What is the scheduled delivery window?
• Has the order been assigned to a route?
• Is payment or account verification holding the delivery?
• Does the account show an access problem?
• Will an urgent-delivery charge apply?
• Can AmeriGas provide a case or order number?
• What should the customer do if the tank reaches zero?

Do not attempt to restart propane appliances or restore service after a complete runout unless instructed by a qualified propane professional.

AmeriGas Urgent and Emergency Delivery Fees

AmeriGas may charge additional fees when a customer requests delivery on short notice. The amount and availability can depend on the state, service agreement, customer type, and timing.

Potential charges can include:

• Expedited delivery
• Emergency or urgent delivery
• Will Call convenience fees
• After-hours or weekend service
• Safety assurance checks
• Leak checks following an interruption of service

Before agreeing to a short-notice delivery, ask:

• The exact delivery fee
• The expected delivery date
• Whether a leak or safety check will also be required
• Whether the charge can be waived when AmeriGas missed an Automatic Delivery
• Whether the payment must be made in advance
• Whether any other service fee will appear on the invoice

AmeriGas fees can change and may vary by state. Review the current fee page and the agreement applicable to your account.

AmeriGas Billing and Price-Per-Gallon Complaints

An AmeriGas bill may include more than the price of propane. Charges can involve delivery, fuel recovery, safety compliance, equipment rent, service calls, leak checks, payment methods, or account termination.

How To Review an AmeriGas Invoice

Check:

• The delivery date
• The number of gallons delivered
• The price per gallon
• The tank percentage before and after delivery
• Fuel recovery charges
• Hazardous-material or safety-compliance fees
• Tank or equipment rent
• Service-dispatch charges
• Leak or safety-check charges
• Late fees
• Credit-card surcharges
• Credits or prior payments

Why the Price Per Gallon May Change

Unless a customer has a written fixed-price or other pricing agreement, AmeriGas states that propane prices may vary. Factors may include:

• Location
• Customer classification
• Delivery method
• Volume purchased
• Tank ownership
• Competitive conditions
• Market and transportation costs
• The date the order or delivery occurs

A price quoted when opening the account may apply only to the first delivery unless AmeriGas confirms otherwise in writing.

How To Dispute an AmeriGas Invoice

1. Download or photograph the complete invoice.
2. Compare it with earlier bills and the customer agreement.
3. Identify each disputed line item.
4. Call 1-800-263-7442.
5. Ask the representative to explain the price and fee.
6. Request correction of any confirmed error.
7. Ask for a case number.
8. Request the decision in writing.
9. Keep payment records and correspondence.

AmeriGas’s current residential terms state that invoice disputes should be reported within 30 days of receipt. Do not wait several billing cycles to question a charge.

Common AmeriGas Fees

Depending on the account and state, AmeriGas may assess charges involving:

• Early termination
• Fuel recovery
• Hazardous-material and safety compliance
• Tank or equipment rent
• Safety assurance checks
• Leak checks
• Service dispatches
• Will Call deliveries
• Urgent or emergency delivery
• Tank pickup
• Paper invoices
• Late payment
• Credit-card payments

These charges are not necessarily government fees. AmeriGas states that many are company-assessed charges used to recover operating, compliance, safety, or service costs.

Fees vary by state and may change. Customers in states with separate propane rules should review the state-specific agreement.

MyAmeriGas Account and Login Problems

MyAmeriGas allows customers to:

• Request propane delivery
• View scheduled deliveries
• Review delivery history
• View invoices
• Check prior prices per gallon
• Make or schedule payments
• Manage Auto Pay
• Update contacts
• Receive account alerts
• Chat with Customer Service

Creating an Account

Customers generally need the AmeriGas account number and billing ZIP code. The account number can be found on a paper bill or obtained through Customer Service.

The number printed on a delivery invoice left at the property may not be the same as the AmeriGas account number required for registration.

Locked Account

MyAmeriGas may lock an account after repeated unsuccessful login attempts. Use the Forgot Password option and confirm that the correct email address is being used as the username.

Canceling a Scheduled Payment

Customers may be able to cancel a future scheduled payment through MyAmeriGas until 11:59 p.m. ET on the day before the scheduled date. A payment already marked In Progress may no longer be canceled online.

AmeriGas Tank Rental and Leased Equipment

Customers should determine whether the propane tank is owned by the homeowner or leased from AmeriGas. Tank ownership affects supplier choice, maintenance responsibility, rental fees, and cancellation.

AmeriGas’s residential terms state that leased equipment remains AmeriGas property. Customers generally may not allow another propane supplier to fill, move, disconnect, or service an AmeriGas-owned tank without permission.

Annual Equipment Rent

Annual equipment rent can vary based on:

• Tank size
• Type of equipment
• Customer location
• Annual propane use
• Prior minimum-use arrangements
• Inflation or other cost changes

Some older agreements may waive tank rent when the customer meets a minimum annual propane-purchase requirement.

Ask AmeriGas:

• Who owns the tank?
• What is the annual rental charge?
• Is there a minimum-use requirement?
• What maintenance is included?
• Who owns the regulators and monitor?
• What charges apply when service ends?

How To Cancel AmeriGas Service

Before canceling, review whether the tank is customer-owned or leased and whether the account is still within an initial contract term.

AmeriGas’s general residential terms currently describe a three-year initial term for many customers leasing company equipment, followed by month-to-month renewal. State-specific terms may differ.

Cancellation Steps

1. Review the agreement and recent invoices.
2. Determine who owns the tank.
3. Call 1-800-263-7442.
4. State that you are terminating propane service.
5. Ask for the effective cancellation date.
6. Ask whether an early-termination charge applies.
7. Request an itemized final balance.
8. Ask how remaining propane will be handled.
9. Schedule pickup of any AmeriGas-owned tank or equipment.
10. Request a cancellation and pickup case number.
11. Send written notice through the contact form or email when appropriate.
12. Keep all confirmation until the tank is removed and final bill is settled.

Current Early-Termination Terms

AmeriGas’s current general fee page lists a $149.99 early-termination fee for customers who lease equipment and end service before completing the initial term. State-specific exclusions or different agreements may apply.

Do not assume that stopping Auto Pay, refusing a delivery, or telling a driver cancels the account. Complete the formal cancellation process and obtain written confirmation.

AmeriGas Tank Pickup and Removal Complaints

When AmeriGas owns the tank, the company generally removes its equipment after service ends. Tank pickup may involve scheduling delays, access requirements, remaining propane, underground equipment, and removal charges.

Before Tank Pickup

• Confirm the tank belongs to AmeriGas
• Request the pickup order number
• Ask for the estimated pickup window
• Provide gate and access instructions
• Photograph the tank and surrounding property
• Ask how remaining propane will be credited or handled
• Ask whether a tank-pickup fee applies
• Confirm whether the tank is aboveground or underground

Do not move, disconnect, pump out, sell, or allow another propane company to fill an AmeriGas-owned tank without written authorization.

If pickup is delayed, keep the cancellation confirmation and every pickup case number. Ask AmeriGas whether rental or account charges will continue while the company-owned equipment remains on the property.

Moving Out of a Home With AmeriGas Service

AmeriGas currently directs moving customers to call 1-888-495-7697 to begin closing or transferring the account.

Before moving:

• Provide the move-out date
• Confirm whether the tank is leased
• Record the tank level
• Settle outstanding invoices
• Stop or transfer Auto Pay
• Provide a forwarding address
• Ask whether the new owner will assume service
• Request written account-closure confirmation

Do not assume that selling the property automatically transfers the propane account or leased-tank agreement to the buyer.

AmeriGas Grill-Tank Exchange Complaints

AmeriGas grill cylinders are commonly sold or exchanged through grocery stores, home-improvement stores, convenience stores, and self-service vending locations.

Start with the retailer when the complaint involves:

• The amount charged at checkout
• A receipt or refund
• A vending-machine payment
• Incorrect inventory
• A cylinder exchanged at that location

Contact AmeriGas when the concern involves:

• A damaged or defective AmeriGas cylinder
• A valve problem
• Questions about cylinder safety
• The exchange program
• An unresolved retailer complaint involving the propane cylinder

Do not use, transport, or store a cylinder that appears damaged, leaks, or creates a safety concern.

How To Escalate an Unresolved AmeriGas Complaint

1. Identify the issue. Determine whether it involves safety, delivery, billing, pricing, equipment, cancellation, or tank removal.
2. Contact Customer Service. Call 1-800-263-7442 or use MyAmeriGas chat.
3. Request a case number. Keep every later contact connected to the case.
4. State the requested resolution. Ask for delivery, a billing correction, fee review, tank pickup, cancellation, refund review, or written explanation.
5. Save supporting records. Keep invoices, tank-level photographs, delivery history, contracts, payment records, and correspondence.
6. Request supervisor review. Explain what the first representative was unable to resolve.
7. Submit the complaint in writing. Use the official contact form and save the confirmation.
8. Request the final decision in writing. Ask whether the complaint was corrected, denied, or remains under review.
9. Review the applicable state agreement. Propane-service and tank-removal requirements can differ by state.
10. Consider the appropriate outside resource. Depending on the issue, this may include a state propane regulator, public utility or energy office, fire marshal, consumer-protection agency, attorney general, card issuer, or court.

For corporate and parent-company information, visit the AmeriGas Corporate Office Headquarters page.

AmeriGas Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have enough published AmeriGas reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

As customers submit reviews, this section may be updated with recurring topics involving:

• Automatic and Will Call deliveries
• Low-tank or runout situations
• Emergency and expedited delivery fees
• Propane prices and billing
• Tank and equipment rent
• Leak or safety checks
• Account cancellation
• Tank pickup and removal
• Customer-service response times
• How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than general assumptions about AmeriGas or its service areas.

What To Include in Your AmeriGas Review

• The city, state, and service area
• Whether the account uses Automatic Delivery or Will Call
• The approximate tank level
• Whether the issue involved delivery, billing, pricing, equipment, or cancellation
• The approximate dates involved
• Whether AmeriGas opened a case
• Which resolution you requested
• How long it took to receive a response
• Whether the issue was resolved

Do not publish an account number, payment information, gate code, home address, contract number, or other sensitive information in a public review.

AmeriGas Frequently Asked Questions

What is the AmeriGas customer-service number?

Existing AmeriGas customers can call 1-800-263-7442. Live representatives are currently available Monday through Friday from 7:00 a.m. to 8:00 p.m. ET and Saturday from 8:00 a.m. to 5:00 p.m. ET.

What is the AmeriGas emergency number?

For a suspected propane leak or propane emergency, leave the area immediately and call 1-800-805-0659 or 911 from a safe location.

How do I order propane from AmeriGas?

Eligible customers can request delivery through MyAmeriGas or call 1-800-263-7442. The automated telephone system accepts delivery requests 24 hours a day.

When should I order propane?

AmeriGas recommends that Will Call customers order when the tank reaches approximately 30% to 40%.

What should an Automatic Delivery customer do when the tank is below 10%?

Check MyAmeriGas for an open delivery order. If no order appears, contact AmeriGas immediately and provide the actual tank-gauge reading.

Why did my AmeriGas price per gallon change?

Unless the customer has a written pricing agreement, AmeriGas prices may vary by delivery date, location, volume, customer type, tank ownership, market conditions, and other factors.

How long do I have to dispute an AmeriGas invoice?

AmeriGas’s current general residential terms state that invoice disputes should be reported within 30 days of receiving the invoice.

How do I cancel AmeriGas service?

Call 1-800-263-7442 and request formal termination. Ask for the effective date, final balance, early-termination fee, tank-pickup process, and written confirmation.

Does AmeriGas charge an early-termination fee?

AmeriGas’s current general fee page lists a $149.99 early-termination fee for certain leased-equipment customers who cancel before the initial term ends. State and individual contract terms may differ.

Does AmeriGas charge tank rent?

AmeriGas may charge annual equipment rent while a company-owned tank or other leased equipment remains installed. The amount may depend on tank size, equipment, location, and annual propane use.

Can another propane company fill an AmeriGas tank?

AmeriGas’s residential terms state that only AmeriGas or its authorized representatives may fill company-owned leased equipment.

How do I close an AmeriGas account when moving?

AmeriGas currently directs moving customers to call 1-888-495-7697 to close or transfer service and settle the account.

Where is AmeriGas headquartered?

AmeriGas is headquartered at 460 North Gulph Road, King of Prussia, Pennsylvania 19406. Additional company information is available on the AmeriGas Corporate Office Headquarters page.

Related Propane Customer Service Pages

• Suburban Propane Customer Service
• Ferrellgas Customer Service
• Blue Rhino Customer Service
• AmeriGas Corporate Office Headquarters

Related Consumer Resources

• Identify an Unknown AmeriGas or Propane Charge
• Check a Suspicious Propane Call, Bill, Text, or Email
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common customer problems, complaint information, account terms, and practical resolution steps.

Our goal is not simply to repeat a customer-service phone number. We help consumers determine whether an issue involves emergency response, propane delivery, billing, MyAmeriGas, leased equipment, cancellation, tank removal, or another appropriate department.

Reviews may be moderated for spam, profanity, account details, payment information, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your AmeriGas Experience

Have you contacted AmeriGas about a delayed delivery, tank runout, price increase, unexpected fee, leased tank, billing dispute, cancellation, tank pickup, or customer-service complaint?

Leave a rating and review below. Include the service area, delivery type, approximate dates, support channel used, whether AmeriGas opened a case, how long it took to receive assistance, and whether the matter was resolved.

Your experience may help another customer determine whether to contact emergency support, delivery service, billing, MyAmeriGas, tank services, or account cancellation.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with AmeriGas Propane, Inc., AmeriGas Propane, L.P., UGI Corporation, any AmeriGas office, or any propane retailer. AmeriGas does not provide customer support through this website. Contact AmeriGas directly regarding propane emergencies, deliveries, billing, tanks, equipment, cancellations, or account information.

This page provides general consumer information and does not provide legal, regulatory, safety, or technical advice. The customer’s state-specific agreement, official AmeriGas terms, fee disclosures, and safety instructions control the individual account.