Category: Utility Companies Customer Service – Reviews

Direct Energy customer service assists with electricity and natural-gas plans, billing, payments, account access, moving service, cancellations, disconnection notices, and complaints. Phone numbers and account systems differ among Texas, the Northeast and Midwest, and Canada, so customers should use the support information for their service location.

Direct Energy Texas Customer Service

Existing residential customers in Texas can call Direct Energy at 1-888-305-3828. Direct Energy identifies this customer-care line as available 24 hours a day, seven days a week.

The Texas customer service team assists with:

• Electricity bills and payment questions
• High-bill concerns and disputed charges
• Account access and account updates
• Moving or transferring service
• Payment arrangements
• Disconnection and reconnection questions
• Plan renewals and cancellations
• Average Monthly Billing
• Complaints about service or account handling

Texas customers can also email ga-deonlinehelptx@directenergy.com. Include the account holder’s name, service address, account number, and a concise description of the problem. Do not email complete payment-card information or account passwords.

Direct Energy’s website offers chat support, although the hours displayed may vary by the type of assistance requested.

Direct Energy Texas New Customer Number

Customers interested in starting Texas service or enrolling in a new plan can call 1-855-461-1926.

Before enrolling, ask for and save:

• The Electricity Facts Label
• The energy rate and estimated price at different usage levels
• The contract length
• Any base charge or minimum-usage provision
• The early-termination fee
• The plan’s renewal terms
• Deposit requirements when applicable

Direct Energy Northeast and Midwest Customer Service

Residential customers in the Northeast and Midwest can call 1-866-348-4193 or email csdirectenergy@directenergy.com.

Customer Care Hours:

• Monday-Friday, 8 a.m.-8 p.m. Eastern Time
• Saturday, 8 a.m.-5 p.m. Eastern Time

Live-agent chat is generally available Monday-Friday, 9 a.m.-7 p.m. Eastern Time. Customers should use the Direct Energy contact page and select their service state for the most relevant options.

In many Northeast and Midwest markets, the local utility continues to send the monthly bill, with Direct Energy appearing as an electricity or natural-gas supply charge. Customers disputing the Direct Energy supply rate should contact Direct Energy. Questions involving delivery charges, meter readings, outages, or utility equipment may need to be directed to the local utility.

Direct Energy Canada Customer Service

Canadian customers can call Direct Energy customer support at 1-866-374-6299.

Additional Canadian numbers include:

• Fixed-Rate Plan Enrollment: 1-855-452-8869
• Direct Energy Regulated Services Sales and Support: 1-866-420-3174

Canadian customers can use Direct Energy Canada account access to review bills, make payments, and manage available account options.

Direct Energy and Direct Energy Regulated Services are different service categories. Check the company name printed on the bill before calling.

Direct Energy Online Account Access

Direct Energy uses different account portals depending on the customer’s location:

• Texas: Texas Online Account Manager
• Northeast and Midwest: Regional Account Login
• Canada: Canadian Account Login

Customers can use the appropriate portal to review bills, payment history, usage information, account details, plan information, and available service-management options.

Direct Energy Billing and Payment Help

Texas customers with billing questions can call 1-888-305-3828. Direct Energy also accepts qualifying Texas payments through its Online Account Manager and automated phone system.

Before disputing a bill, compare:

• The plan and rate shown on the contract
• The billing period and total energy usage
• The energy or generation charge
• Local utility delivery charges
• Base charges, taxes, and other fees
• Any deferred Average Monthly Billing balance
• The meter reading supplied by the local utility

Direct Energy does not determine the local utility’s delivery charges or meter-reading schedule. However, Direct Energy can explain the supply rate, plan, account balance, and charges it controls.

Power-to-Go Prepaid Payment Support

Direct Energy Power-to-Go prepaid customers can call 1-877-866-6601 for payment assistance.

Hours: Daily, 7 a.m.-10 p.m. Central Time.

Texas Small-Business Support

Texas small-business customers can call 1-833-480-7839.

Hours: Monday-Friday, 7 a.m.-7 p.m. Central Time.

How to Report a Direct Energy Power Outage

Power outages should be reported to the local Transmission and Distribution Utility rather than Direct Energy. The local utility owns and repairs the poles, wires, transformers, meters, and other delivery equipment.

The utility’s outage number is normally printed on the Direct Energy bill. Texas customers can also use Direct Energy’s outage-information page to identify the appropriate utility.

Direct Energy should be contacted when a loss of service appears to involve:

• A past-due balance
• A disconnection order
• A payment that has not posted
• A requested payment arrangement
• A problem with a Direct Energy account or service status

Direct Energy Disconnection and Reconnection Help

Texas customers disconnected for a past-due balance can call 1-888-305-3828 to discuss the balance or request an available payment arrangement.

After Direct Energy receives the required payment, it sends a reconnection order to the local utility. The local utility performs the actual reconnection, and timing can depend on the meter type, utility workload, payment time, and access to the meter.

If the entire neighborhood is without power or the problem is unrelated to billing, contact the local utility instead.

Moving or Transferring Direct Energy Service

Texas customers can transfer service through the Online Account Manager or call 1-888-305-3828.

Have the following information available:

• Current service address
• New service and billing addresses
• Requested stop-service date
• Requested start-service date
• Direct Energy account number

Customers outside Texas may need to establish delivery service with the local utility before Direct Energy can transfer or supply energy at the new address.

How to Cancel Direct Energy Service

Customers should contact the appropriate regional customer service team before moving, changing suppliers, or canceling a plan. Review the current contract for its expiration date, early-termination fee, moving exception, renewal terms, and required notice.

When canceling:

1. State the requested service-ending date.
2. Ask whether an early-termination fee applies.
3. Request a cancellation confirmation or case number.
4. Provide a forwarding address for the final bill or refund.
5. Confirm whether AutoPay must be stopped separately.
6. Save the final meter reading and last bill when available.

Do not assume that switching suppliers, moving, or stopping AutoPay automatically closes the Direct Energy account.

How to Make a Complaint to Direct Energy

Customers can submit a residential complaint through the Direct Energy contact form, call the appropriate regional number, or email the customer service address listed for their area.

Before contacting Direct Energy, gather:

• The account number and service address
• The plan name and contract
• Relevant bills and payment confirmations
• Meter readings when applicable
• Previous case numbers and contact dates
• The specific correction or resolution requested

Clearly explain whether the complaint involves the supply rate, renewal, payment posting, disconnection, cancellation fee, enrollment, unauthorized supplier change, or customer-service experience.

How to Escalate an Unresolved Direct Energy Complaint

If the first representative cannot resolve the issue:

1. Ask for a customer-service case or reference number.
2. Request review by a supervisor or the appropriate billing team.
3. Submit a written follow-up with the supporting documents.
4. Save all emails, bills, payment confirmations, and chat transcripts.
5. Ask for the company’s final response in writing.
6. If the matter remains unresolved, review complaint options through the energy regulator or consumer-protection agency for your state or province.

For disputes involving delivery charges, meter readings, poles, wires, gas lines, or outage restoration, the complaint may need to be directed to the local utility rather than Direct Energy.

About Direct Energy

Direct Energy supplies electricity, natural gas, and related energy services to residential and business customers in parts of the United States and Canada. Service plans and responsibilities differ by region because Direct Energy operates primarily in competitive or deregulated energy markets.

Direct Energy is part of NRG Energy, a North American energy and home-services company. Direct Energy remains a consumer-facing residential brand even though some former Direct Energy business services have transitioned to the NRG name.

Related Customer Service Pages

Customers researching other Texas and competitive energy providers may also find these pages helpful:

• Green Mountain Energy Customer Service
• Reliant Energy Customer Service
• TXU Energy Customer Service

Direct Energy Customer Reviews and Complaints

Have you contacted Direct Energy about an electricity or natural-gas plan, bill, payment, outage, disconnection, cancellation, moving request, renewal, or complaint? Share your experience below and include your state or province so other customers can understand which service area was involved. Do not publish account numbers, service addresses, payment information, or other private details.

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Direct Energy or NRG Energy.

Duquesne Light customers may need assistance with a power outage, downed wire, partial power, high electric bill, payment arrangement, service shutoff, moving request, electric supplier charge, damaged property, tree near a power line, suspicious utility call, or unresolved complaint.

The correct place to start depends on whether the problem is an electrical emergency, ordinary outage, residential account question, business-account matter, payment problem, property-damage claim, or regulated utility complaint.

If you are searching for the Duquesne Light phone number, Duquesne Light customer service, the Duquesne Light customer service 1-800 number, the Duquesne Light company phone number, Duquesne Light address in Pittsburgh, Duquesne Light emergency support, or how to report a Duquesne Light outage, use the guide below to choose the correct contact route.

Below are Duquesne Light’s current contacts, outage and safety information, payment-assistance options, billing guidance, complaint steps, and related consumer resources.

Duquesne Light contact information reviewed and updated on July 4, 2026.

Duquesne Light Customer Service Help by Issue

• Power outage: Report the outage online, through the Duquesne Light mobile app, or by calling 1-888-393-7000.
• Downed wire, low wire, broken pole, or dangerous condition: Stay at least 30 feet away and call 911 and Duquesne Light’s emergency number.
• Partial power or flickering lights: Report the condition through the outage and emergency department.
• Residential billing or account question: Call 1-888-393-7100 or sign in to the online account.
• Business-account question: Contact Duquesne Light’s Business Customer Service department at 412-393-7300.
• Unexpectedly high electric bill: Compare electricity usage, billing days, supplier charges, rates, weather, and account changes before requesting a billing review.
• Corrected or make-up bill: Ask whether the account qualifies for a payment extension or payment agreement.
• Unable to pay the bill: Review payment arrangements, CAP, CARES, Dollar Energy Fund, LIHEAP, weatherization, and other assistance.
• Service disconnected for nonpayment: Use Duquesne Light’s Service Restoration portal or contact Customer Service.
• Medical condition affected by shutoff: Review the Medical Certificate process promptly. A medical certificate does not erase the bill.
• Starting, stopping, or transferring service: Use Duquesne Light’s online change-of-service tools and save the confirmation.
• Electric supplier or generation-charge problem: Review which company supplies the electricity and contact that supplier when appropriate.
• Tree touching or threatening a power line: Do not trim it yourself. Report an immediate hazard to the emergency number.
• Streetlight outage: Use Duquesne Light’s streetlight reporting tool unless the light is maintained by the City of Pittsburgh.
• Property allegedly damaged by Duquesne Light: Submit a customer claim or call the claims department.
• Suspicious utility call or door visit: End the interaction and verify it through Duquesne Light’s official residential number.
• Unresolved regulated utility complaint: Contact the Pennsylvania Public Utility Commission after first giving Duquesne Light an opportunity to resolve it.

How To Contact Duquesne Light: Phone Number, Hours and Address

• Residential Customer Service / Duquesne Light Phone Number: 1-888-393-7100
• Duquesne Light Customer Service 1-800 Number: 1-888-393-7100
• Residential Representative Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET
• Automated Residential Telephone Service: Available 24 hours a day, seven days a week
• Business Customer Service: 1-412-393-7300
• Outages, Downed Wires, and Emergencies: 1-888-393-7000
• Duquesne Light Power Outage Number: 1-888-393-7000
• TTY and Pennsylvania Relay: Dial 711
• Duquesne Light Contact Page: Contact Duquesne Light
• Online Account and Help Center: Duquesne Light Help Center
• Report an Outage Online: Report a Duquesne Light Outage
• View the Outage Map: Duquesne Light Outage Map
• Start, Stop, or Transfer Service: Change Electric Service
• Payment Options: Pay a Duquesne Light Bill
• Payment Assistance: Duquesne Light Payment Assistance
• CAP Questions and Enrollment: 1-888-393-7600
• Existing CAP Payment-Arrangement Help: 1-412-393-7200
• Customer Property Claims: 1-412-393-6032
• Online Customer Claim: Submit a Duquesne Light Claim
• Report a Scam: Submit a Scam Report
• Corporate Headquarters / Duquesne Light Address Pittsburgh: 411 Seventh Avenue, Pittsburgh, PA 15219
• Duquesne Light Company Address: 411 Seventh Avenue, Pittsburgh, PA 15219
• Payment Mailing Address: Duquesne Light Company, P.O. Box 371324, Pittsburgh, PA 15250-7324
• Official Website: DuquesneLight.com

Important: The older Pittsburgh-area numbers 412-393-7100 and 412-393-7000 may still appear in Duquesne Light materials. However, Duquesne Light’s current public contact pages primarily direct residential customers to the toll-free 1-888-393-7100 customer-service number and 1-888-393-7000 outage and emergency number.

Quick Directory: Duquesne Light Customer Service, Emergency and Outage Report

• Call Duquesne Light customer service: 1-888-393-7100
• Duquesne Light customer service hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET for live residential representatives
• Duquesne Light emergency number: 1-888-393-7000 for outages, downed wires, low wires, broken poles, partial power, and dangerous conditions
• Duquesne Light outage report: Report online, through the mobile app, or by calling 1-888-393-7000
• Duquesne Light report outage online: Use the official outage reporting page linked above
• Duquesne Light company phone number: Residential customers use 1-888-393-7100; business customers use 412-393-7300
• Duquesne Light company address: 411 Seventh Avenue, Pittsburgh, PA 15219
• Duquesne electric: Some customers search for Duquesne Electric, but the utility is Duquesne Light Company.

How To Report a Duquesne Light Power Outage

Customers can report an outage online, through the Duquesne Light app, or by calling 1-888-393-7000. Use the same number for a Duquesne Light emergency involving downed wires, low wires, broken poles, partial power, flickering lights, or other dangerous electrical conditions.

Information To Have Ready

• The service address
• The Duquesne Light account number, when available
• The phone number associated with the account
• Whether the entire property is without power
• Whether neighboring properties have electricity
• Whether the breakers or fuses have been checked
• Whether a wire, pole, transformer, or tree appears damaged
• Whether the home has partial power or flickering lights
• Whether anyone depends on electrically powered medical equipment

Before Reporting an Ordinary Outage

1. Check whether neighboring homes or businesses are also without power.
2. Check the home’s breakers or fuses when it is safe to do so.
3. Look for an outage notification in the Duquesne Light account or app.
4. Report the outage.
5. Save the outage confirmation.
6. Enroll in My Alerts for restoration updates.

If surrounding homes have electricity but only one property is without power, the issue may involve the individual service line, meter equipment, electrical panel, or customer-owned wiring.

Downed Wires and Electrical Emergencies

Never approach, touch, drive over, or attempt to move a downed electrical wire. Assume every wire is energized.

Duquesne Light recommends maintaining at least 30 feet of distance from a downed power line.

What To Do

1. Stay away from the wire and anything it is touching.
2. Keep children, pets, neighbors, and vehicles away.
3. Do not touch fences, trees, puddles, vehicles, or debris near the wire.
4. Call 911 when there is an immediate danger, fire, injury, or traffic hazard.
5. Call Duquesne Light at 1-888-393-7000.
6. Provide the nearest address, cross street, landmark, or pole location.
7. Remain at a safe distance until emergency personnel or Duquesne Light arrives.

If a Wire Falls on a Vehicle

Remain inside the vehicle unless a fire or another immediate danger requires escape. Call 911 and warn others not to approach.

If escape is necessary because of fire:

• Do not touch the vehicle and ground at the same time
• Jump clear with both feet together
• Shuffle away using very small steps
• Do not return to the vehicle

Partial Power, Flickering Lights, and Voltage Problems

Duquesne Light’s emergency department accepts reports involving partial power, flickering lights, low wires, broken poles, and other hazardous electrical conditions.

Before reporting the issue, document:

• The date and time
• Which rooms or circuits are affected
• Whether the entire property is affected
• Whether neighboring properties have the same problem
• Whether lights become unusually bright or dim
• Whether appliances are shutting off or malfunctioning
• Whether a transformer or line is making an unusual sound
• Whether any burning odor, smoke, or heat is present

If there is smoke, fire, sparking equipment, a burning odor, or another immediate danger, leave the affected area and call 911.

Duquesne Light can inspect utility-owned equipment. A licensed electrician may be required when the problem involves the meter enclosure, service entrance, panel, grounding, breakers, or internal wiring owned by the property owner.

Duquesne Light Outage Status and Restoration Estimates

The Duquesne Light outage map provides current outage information and restoration updates. Customers can also enroll in My Alerts for text or email notifications.

Restoration estimates may change because of:

• Additional damage discovered by crews
• Blocked roads
• Unsafe weather conditions
• Tree damage
• Broken poles
• Damaged transformers
• Multiple outages in the same area
• Difficulty reaching equipment

If the Map Says Service Was Restored

1. Check the main breaker or fuse panel.
2. Check whether neighbors have power.
3. Report the outage again if the property is still without service.
4. Explain that the surrounding area appears restored.
5. Ask whether the individual service line or meter equipment may require inspection.
6. Save the new outage confirmation.

Outages During Severe Weather

Outage restoration can take longer when severe storms create widespread damage, flooding, blocked roads, fallen trees, broken poles, or unsafe working conditions.

Prepare Before a Storm

• Update the contact information on the Duquesne Light account
• Enroll in outage alerts
• Download the mobile app
• Charge phones and portable batteries
• Keep flashlights and batteries available
• Plan for refrigerated medication
• Prepare for medical equipment that requires electricity
• Review safe generator procedures
• Keep trees and debris away from customer-owned electrical equipment

Generator Safety

• Operate generators outdoors and away from doors, windows, and vents
• Never operate a generator in a home, basement, garage, or enclosed porch
• Install and test carbon-monoxide alarms
• Keep generators dry
• Allow the generator to cool before adding fuel
• Do not connect a generator directly to household wiring without approved transfer equipment
• Use a qualified electrician for permanent generator connections

Improper generator connections can send electricity onto utility lines and endanger workers and neighbors.

Unexpectedly High Duquesne Light Bills

A high electric bill may result from increased energy use, extreme weather, a longer billing cycle, corrected billing, a supplier-rate change, electric heating, malfunctioning equipment, or additional household activity.

How To Review a High Bill

1. Compare the kilowatt-hours with the previous month.
2. Compare usage with the same month from the previous year.
3. Check the number of days in the billing period.
4. Review whether the meter reading was actual, estimated, or corrected.
5. Check the electric-generation supplier listed on the bill.
6. Compare the supplier price with Duquesne Light’s Price to Compare.
7. Review distribution, generation, transmission, tax, and rider charges separately.
8. Review electric heating and cooling use.
9. Check water heaters, well pumps, pool equipment, dehumidifiers, and portable heaters.
10. Use Duquesne Light’s energy-use tools to examine changes.

Common Causes of Increased Electricity Use

• Electric resistance heat
• Heat pump backup strips operating frequently
• Portable space heaters
• Air conditioning during unusually hot weather
• Electric water-heater problems
• Additional occupants or guests
• Electric-vehicle charging
• Dehumidifiers
• Well or sump pumps
• Older refrigerators or freezers
• Pool pumps and heaters
• Construction equipment

Duquesne Light can explain the billed usage and utility charges. Diagnosing customer-owned appliances, heating systems, or wiring may require an electrician, HVAC contractor, plumber, or appliance technician.

Duquesne Light Delivery Charges and Electric Suppliers

Pennsylvania customers may choose a competitive electric-generation supplier. Duquesne Light continues to deliver the electricity, maintain the distribution system, read the meter, and respond to outages.

A Duquesne Light bill may therefore include:

• Distribution charges: Charges for delivering electricity through Duquesne Light’s system.
• Transmission charges: Charges associated with moving electricity over the regional transmission system.
• Generation or supply charges: Charges for the electricity itself.
• Supplier charges: Charges based on a competitive supplier’s agreement.
• Taxes, riders, and other approved charges: Charges authorized under applicable tariffs and regulations.

Contact the Electric Supplier When:

• The supplier rate is different from the promised rate
• A fixed-rate term expired
• A variable rate increased
• The account was enrolled without authorization
• A cancellation fee appears
• The customer cannot obtain the supplier agreement
• The supplier promised savings that did not occur

Contact Duquesne Light when the issue involves meter readings, distribution charges, service delivery, outages, account information, or the supplier shown on the bill.

Customers can compare current supplier offers through PA Power Switch, the Pennsylvania Public Utility Commission’s shopping website.

How To Dispute a Duquesne Light Bill

Identify the exact charge, usage amount, meter reading, supplier, payment, service date, or account action being disputed.

Documents To Collect

• The current bill
• Prior bills
• The Duquesne Light account number
• Meter readings or photographs
• Payment confirmations
• Supplier agreements
• Start, stop, or transfer-service confirmations
• Emails, letters, and chat records
• Previous case numbers
• Repair reports involving customer-owned equipment

Questions To Ask

• Was the meter reading actual or estimated?
• Was an earlier reading corrected?
• Why does the bill cover more than one month?
• Which company supplied the electricity?
• Did the generation rate change?
• Was a payment applied to the correct account?
• Did service begin or end on the correct date?
• Was a late charge, deposit, or restoration charge added?
• Can the company provide the explanation in writing?

Request a case number and record the representative’s name, date, explanation, and promised action.

Corrected and Make-Up Bills

A corrected bill may include electricity usage from more than one month when earlier service was not billed correctly or a meter problem affected the account.

Duquesne Light states that customers receiving certain corrected or make-up bills may qualify for a payment extension or payment agreement.

When receiving a corrected bill:

1. Ask which billing periods are included.
2. Request the original and corrected meter readings.
3. Ask why the usage was not billed earlier.
4. Confirm whether estimated readings were involved.
5. Request an itemized calculation.
6. Ask about a payment extension or installment agreement.
7. Keep the written explanation and arrangement terms.

How To Pay a Duquesne Light Bill

Residential customers currently have several payment options.

• Online: Pay through the Duquesne Light account or use the guest-payment option.
• Digital Wallet: Eligible online payment options include Apple Pay, Google Pay, PayPal, and Venmo.
• Telephone: Call 1-888-393-7100 to pay by bank account or credit or debit card.
• Mobile App: Pay through the Duquesne Light app.
• AutoPay: Enroll in automatic withdrawal through the account.
• Western Union: Use city code DUQUESNE PA. A service fee may apply.
• Walmart: Provide the Duquesne Light bill and use payment code WMBP. A service fee may apply.
• Mail: Send the check and remittance stub to P.O. Box 371324, Pittsburgh, PA 15250-7324.

Duquesne Light currently states that residential online and automated telephone payments do not carry a company payment fee. In-person payment agents may charge a separate convenience fee.

Payment Safety Tips

• Use Duquesne Light’s official website, app, number, or authorized payment location
• Confirm the account number before paying
• Save the payment confirmation
• Do not send gift-card numbers to someone claiming to be Duquesne Light
• Do not rely solely on caller ID
• Verify urgent payment demands by calling 1-888-393-7100

Duquesne Light Payment Arrangements

Residential customers with an overdue balance may qualify to pay the balance in monthly installments along with their current monthly charges.

Both the new monthly bill and the payment-arrangement installment generally must be paid on time and in full.

Before Accepting an Arrangement

• Confirm the total past-due balance
• Ask how many monthly installments are included
• Confirm the monthly installment amount
• Ask when the first installment is due
• Confirm whether a down payment is required
• Ask what happens if one payment is missed
• Confirm whether a deposit or restoration payment applies
• Request written confirmation

Active residential customers may be able to apply or update income through Duquesne Light’s online payment-arrangement portal.

Duquesne Light Customer Assistance Program

The Customer Assistance Program, commonly called CAP, provides qualifying low-income customers with an income-based monthly payment.

Potential CAP benefits include:

• Reduced monthly payments
• Payments based partly on household income
• Debt forgiveness when program requirements are met
• A possible security-deposit waiver
• Energy-saving guidance
• Referrals to community resources
• Reduced risk of shutoff when monthly obligations are met

Current eligibility generally requires the applicant to be an adult living in the household and have qualifying household income. Program limits and requirements can change.

Information Needed for an Application

• Names of household members
• Household income and income sources
• Proof of income
• Birth dates
• Identification information
• Duquesne Light account information
• Any recent LIHEAP award information

For current CAP questions and enrollment information, call 1-888-393-7600. Customers already enrolled in CAP who need payment-arrangement assistance may be directed to 412-393-7200.

Additional Duquesne Light Payment Assistance

Duquesne Light’s assistance resources include:

• Payment arrangements
• Customer Assistance Program
• CARES hardship assistance
• Dollar Energy Fund grants
• LIHEAP referrals
• Income Eligible Energy Assessment
• Home weatherization
• Medical Certificate protection
• Emergency Repair Fund
• Service-restoration assistance

CARES

CARES may help customers experiencing temporary hardship by connecting them with available company and community resources.

Dollar Energy Fund

Dollar Energy Fund may provide utility assistance to qualifying households when funding is available. Eligibility and application periods can change.

Income Eligible Energy Assessment

Qualifying customers may receive help identifying ways to reduce electricity use and improve energy affordability.

Home Weatherization

Weatherization programs may provide eligible households with energy-saving improvements through local agencies.

Emergency Repair Fund

Duquesne Light offers an Emergency Repair Fund intended to help qualifying homeowners correct unsafe customer-owned electrical conditions.

Contact Duquesne Light or the participating assistance agency early. Funding is limited, and approval is not guaranteed.

Service Shutoff and Restoration

If electricity has been disconnected for nonpayment, use Duquesne Light’s online Service Restoration portal or contact Customer Service to determine the amount and steps required.

Before Making a Restoration Payment

• Confirm the exact amount required
• Ask whether the full balance or a partial payment is necessary
• Ask whether a deposit is required
• Confirm whether a payment arrangement is available
• Use an approved payment method
• Save the confirmation number
• Ask whether Duquesne Light must be notified after payment
• Confirm the expected restoration process

If the dispute concerns an imminent shutoff or termination and Duquesne Light has not resolved it, contact the Pennsylvania Public Utility Commission by telephone at 1-800-692-7380 rather than relying solely on an online complaint.

Medical Certificates

A medical certificate may provide temporary shutoff protection when termination of electric service would aggravate a serious illness or medical condition in the household.

The certificate generally must be completed by a qualified medical professional and submitted according to Duquesne Light’s requirements.

Important limitations may include:

• The certificate provides temporary protection rather than permanent free service
• Current bills may still need to be paid
• A payment arrangement may be required
• The certificate may have an expiration date
• Renewal may require updated medical verification
• The customer remains responsible for the account balance

Do not wait until after shutoff to begin the process. Contact Duquesne Light as soon as a termination notice is received.

Starting, Stopping, or Transferring Service

Duquesne Light provides online options for beginning service, ending service, or transferring an existing account to another address in its service area.

Information You May Need

• The existing account number
• The old and new service addresses
• The requested start and stop dates
• Identification information
• Contact phone number and email
• A forwarding address for the final bill
• Landlord or property-management information when applicable

Moving Between Properties

Confirm:

• Which address should be disconnected
• Which address should remain active
• Whether service dates should overlap
• Where the final bill should be sent
• Whether a deposit transfers or is refunded
• The confirmation number for each service order

Review the final bill to make sure the correct property and date were used.

Streetlight Outages

Use Duquesne Light’s streetlight reporting page for streetlights maintained by the utility.

If the streetlight is within the City of Pittsburgh, Duquesne Light currently directs customers to contact Allegheny City Lighting at 412-255-5483.

Information To Provide

• The nearest street address
• The pole number, when visible
• The nearest intersection
• Whether the light is completely out
• Whether it remains on during daylight
• Whether it is flickering
• Whether the pole or wiring appears damaged

Use the emergency number rather than an ordinary streetlight form when wires are down, a pole is broken, or another immediate electrical hazard exists.

Trees Near Duquesne Light Power Lines

Do not trim, cut, or climb a tree that is touching or close to an energized power line.

Report an immediate hazard when:

• A branch has fallen onto a line
• A tree is sparking
• A tree damaged a pole or transformer
• A line is hanging unusually low
• A tree is creating an active outage or fire hazard

For a dangerous condition, call 1-888-393-7000.

For routine vegetation concerns, use Duquesne Light’s Trees and Power Lines resources.

Customer-Owned Electrical Equipment

The utility owns and maintains much of the equipment used to deliver electricity, but the property owner is responsible for portions of the service equipment and building wiring.

Customer-owned equipment may include:

• The meter socket or enclosure
• The weather head
• The electrical mast
• Service-entrance conductors in certain installations
• The main electrical panel
• Breakers and fuses
• Grounding equipment
• Internal building wiring

After storm, tree, vehicle, or construction damage, ask Duquesne Light which equipment must be repaired by a licensed electrician before service can be restored.

Duquesne Light Property-Damage Claims

Customers who believe Duquesne Light caused damage may submit an online customer claim or call 412-393-6032.

Potential claim categories may include:

• Appliance damage
• Vehicle damage
• Lawn or driveway damage
• Sewer-line damage
• Personal injury
• Other property damage allegedly caused by company operations

Information To Keep

• The date and time of the incident
• The service or incident address
• A description of what occurred
• Photographs or video
• Damaged items
• Repair estimates
• Receipts
• Outage or service-request numbers
• Witness information

Duquesne Light states that claim processing does not guarantee reimbursement. The company also states that it is not responsible for food loss or other damage caused by weather-related outages.

Customers who repair or replace damaged property before the investigation is complete should preserve the damaged items and receipts when possible.

Duquesne Light Scam Calls and Door Visits

Scammers may impersonate Duquesne Light and threaten immediate disconnection, ask to inspect a bill, demand a prepaid card, or claim the neighborhood has been flagged for a billing review.

Duquesne Light Scam Warning Signs

• Demand for a prepaid or gift card
• Threat of immediate termination unless money is sent
• Caller refuses to let you verify the account
• Caller ID displays Duquesne Light but the behavior is suspicious
• Door-to-door salesperson claims to be Duquesne Light
• Person asks to see or photograph the electric bill
• Person claims a supplier must be selected to avoid losing service
• Person requests immediate entry into the home without a scheduled appointment

Duquesne Light states that it does not ask customers to purchase prepaid cards, does not make sales calls or door-to-door product sales, and rarely requires access inside a home without an appointment.

What To Do

1. End the call or interaction.
2. Do not provide payment or account information.
3. Do not rely on caller ID.
4. Call 1-888-393-7100 to verify the account.
5. Ask a person at the door to remain outside while identification is verified.
6. Call 911 if you feel threatened or unsafe.
7. Report the incident to Duquesne Light.
8. Report financial loss or attempted theft to local police.

Customers who have experienced identity theft can ask Duquesne Light about adding an additional account password.

How To Escalate an Unresolved Duquesne Light Complaint

1. Contact the correct department. Outages, billing, supplier charges, payment assistance, claims, and business accounts may be handled separately.
2. Request a case number. Record the representative’s name and contact date.
3. State the requested resolution. Ask for a billing correction, meter review, service restoration, payment arrangement, claim review, or written explanation.
4. Keep supporting records. Save bills, payments, outage notices, photographs, service confirmations, and correspondence.
5. Request supervisor review. Explain exactly what remains unresolved.
6. Upload documents securely. Use Duquesne Light’s secure document-upload feature for account-related evidence.
7. Request the final decision in writing. Ask which account record, tariff, supplier agreement, or company policy supports the decision.
8. Contact the Pennsylvania Public Utility Commission. Use the PUC complaint process when a regulated Duquesne Light issue remains unresolved.

Pennsylvania Public Utility Commission Complaints

• PUC Bureau of Consumer Services: 1-800-692-7380
• Online Complaint Information: File an Informal Utility Complaint
• Mailing Address: PA Public Utility Commission, Bureau of Consumer Services, 400 North Street, Keystone Building, Harrisburg, PA 17120

The PUC generally requires customers to contact the utility first and give it an opportunity to resolve the complaint.

If the complaint concerns an imminent shutoff or termination, the PUC recommends calling 1-800-692-7380 rather than relying only on an online submission.

Customers generally must continue paying current monthly charges while a disputed past balance is investigated.

Duquesne Light Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have any published Duquesne Light reviews and could not calculate meaningful customer sentiment.

Customers searching for Duquesne Light Company Pittsburgh reviews, Duquesne Light customer service reviews, or Duquesne Light complaint experiences can leave a review below after contacting the company. Future sentiment summaries should be based only on reviews submitted to CustomerServiceNumbers.com.

As customers submit reviews, this section may be updated with recurring topics involving:

• Power outages and restoration estimates
• Downed wires and safety response
• High or corrected bills
• Electric supplier charges
• Payment arrangements and CAP
• Service shutoffs and restoration
• Starting or transferring service
• Trees and streetlights
• Customer property claims
• How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than assumptions about Duquesne Light or its customers.

What To Include in Your Duquesne Light Review

• The city or general service area
• Whether the issue involved an outage, bill, supplier, payment, shutoff, tree, or claim
• The approximate dates involved
• The support channel used
• Whether Duquesne Light provided a case number
• How long it took to receive a response
• Whether the promised action occurred
• Whether the issue was resolved

Do not publish the complete account number, Social Security number, payment information, full service address, medical information, gate codes, or employee personal information.

Duquesne Light Frequently Asked Questions

What is the Duquesne Light residential customer-service number?

Residential customers can call 1-888-393-7100. Live representatives are currently available Monday through Friday from 8:00 a.m. to 5:00 p.m. ET.

What is the Duquesne Light customer service 1-800 number?

The Duquesne Light customer service 1-800 number for residential customers is 1-888-393-7100.

What are Duquesne Light customer service hours?

Residential live representative hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. Duquesne Light’s automated residential telephone system is available 24 hours a day, seven days a week.

Is Duquesne Light’s automated phone system available 24 hours?

Yes. Duquesne Light currently states that its automated residential telephone system is available 24 hours a day, seven days a week.

What is the Duquesne Light outage number?

Report a power outage, downed wire, partial power, flickering lights, broken pole, or hazardous condition at 1-888-393-7000.

How do I report a Duquesne Light power outage?

You can report a Duquesne Light power outage online, through the mobile app, or by calling 1-888-393-7000.

What is the Duquesne Light emergency number?

The Duquesne Light emergency number for outages, downed wires, low wires, broken poles, partial power, flickering lights, and dangerous electrical conditions is 1-888-393-7000. Call 911 first if there is immediate danger, fire, injury, or a traffic hazard.

What should I do when I see a downed power line?

Stay at least 30 feet away, keep others back, call 911 when there is immediate danger, and report it to Duquesne Light at 1-888-393-7000.

How do I check a Duquesne Light outage?

Use Duquesne Light’s online outage map or mobile app. Customers can also enroll in My Alerts for status updates.

What should I do if my neighbors have power but I do not?

Check the breakers or fuses when safe, then report the outage again. The problem may involve the individual service line or customer-owned electrical equipment.

How do I dispute a Duquesne Light bill?

Compare the usage, meter reading, billing dates, supplier charges, and payments, then contact 1-888-393-7100 and request a case number and written explanation.

Can Duquesne Light provide a payment arrangement?

Eligible residential customers may be able to pay a past-due balance in installments along with current monthly charges. Apply through the payment-arrangement portal or contact Customer Service.

What is the Duquesne Light CAP phone number?

For current Customer Assistance Program information, call 1-888-393-7600. Existing CAP customers with payment-arrangement questions may be directed to 412-393-7200.

Does a medical certificate cancel a Duquesne Light bill?

No. A medical certificate may provide temporary shutoff protection, but it does not eliminate the account balance or ongoing payment obligations.

How do I restore disconnected Duquesne Light service?

Use the online Service Restoration portal or contact Customer Service to confirm the required payment, arrangement, deposit, and restoration steps.

How do I start, stop, or transfer Duquesne Light service?

Use Duquesne Light’s online change-of-service page. Save the confirmation number and verify the old and new service addresses and effective dates.

How do I report a Duquesne Light scam?

Call 1-888-393-7100 or use the online scam-reporting form. Contact local police when money, identity information, threats, or criminal conduct are involved.

Does Duquesne Light demand prepaid cards?

No. Duquesne Light states that it does not ask customers to purchase prepaid cards. A caller making that demand should be treated as suspicious.

How do I submit a property-damage claim?

Use Duquesne Light’s online customer-claim form or call 412-393-6032. Preserve damaged items, photographs, estimates, and receipts.

Will Duquesne Light reimburse food lost during an outage?

Duquesne Light states that it is not responsible for food loss or other damage caused by weather-related outages.

How do I file a complaint against Duquesne Light?

Contact Duquesne Light first and request a case number and supervisor review. If the regulated utility issue remains unresolved, contact the Pennsylvania Public Utility Commission at 1-800-692-7380.

Where is Duquesne Light headquartered?

Duquesne Light Company is headquartered at 411 Seventh Avenue, Pittsburgh, Pennsylvania 15219.

What is the Duquesne Light address in Pittsburgh?

The Duquesne Light company address in Pittsburgh is 411 Seventh Avenue, Pittsburgh, PA 15219. Customer payments should be mailed to the payment mailing address listed above, not necessarily the headquarters address.

Is Duquesne Electric the same as Duquesne Light?

Customers sometimes search for Duquesne Electric, but the utility company name is Duquesne Light Company.

Related Electric Utility Customer Service Pages

• Duke Energy Customer Service
• FPL Customer Service
• PSEG Customer Service
• Alabama Power Customer Service

Official Duquesne Light and Pennsylvania Resources

• Duquesne Light Contact Information
• Report a Duquesne Light Outage
• Duquesne Light Outage Map
• Duquesne Light Payment Options
• Duquesne Light Payment Assistance
• Duquesne Light Scam Information
• Compare Pennsylvania Electric Suppliers
• Pennsylvania Utility Complaint Process

Related Consumer Resources

• Identify an Unknown Utility or Electric-Supplier Charge
• Check a Suspicious Utility Call, Text, Email, or Door Visit
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options
• Search Corporate Office Headquarters Information

Page Update Note

This Duquesne Light customer service page was updated on July 4, 2026, to better explain Duquesne Light phone numbers, customer-service hours, outage reporting, emergency contacts, company address, payment options, complaint routing, Pittsburgh review terms, and CSN review status.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize utility contacts, outage routes, billing guidance, complaint information, assistance programs, and practical resolution steps.

Our goal is not simply to repeat a utility phone number. We help consumers determine whether to contact residential Customer Service, the outage department, business support, CAP, a competitive electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

Reviews may be moderated for spam, profanity, account numbers, service addresses, medical information, payment details, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Duquesne Light Experience

Have you contacted Duquesne Light about an outage, downed wire, high bill, supplier charge, payment arrangement, shutoff, service transfer, tree, streetlight, scam, or property-damage claim?

Leave a rating and review below. Include the general service area, type of problem, support channel used, whether Duquesne Light opened a case, how long it took to receive assistance, and whether the issue was resolved.

Your experience may help another customer determine whether to contact Customer Service, the outage department, payment assistance, an electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Duquesne Light Company, DQE Holdings, any competitive electric supplier, the Pennsylvania Public Utility Commission, Dollar Energy Fund, or any assistance agency. Duquesne Light does not provide customer support through this website. Contact Duquesne Light or the applicable organization directly regarding electric service, outages, billing, payments, suppliers, claims, shutoffs, safety conditions, or complaints.

This page provides general consumer information and does not provide electrical, legal, regulatory, financial, medical, or emergency advice. Duquesne Light tariffs, Pennsylvania Public Utility Commission rules, supplier agreements, official safety instructions, and individual account records control each customer’s service and bill.