Category: Utility Companies Customer Service – Reviews

Access essential contact information for leading utility companies, including major providers like Dominion Energy, Con Edison, Pacific Gas and FPL. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other utility companies.

  • Duquesne Light Customer Service: Phone Number, Outages & Billing

    Duquesne Light customers may need assistance with a power outage, downed wire, partial power, high electric bill, payment arrangement, service shutoff, moving request, electric supplier charge, damaged property, tree near a power line, suspicious utility call, or unresolved complaint.

    The correct place to start depends on whether the problem is an electrical emergency, ordinary outage, residential account question, business-account matter, payment problem, property-damage claim, or regulated utility complaint.

    If you are searching for the Duquesne Light phone number, Duquesne Light customer service, the Duquesne Light customer service 1-800 number, the Duquesne Light company phone number, Duquesne Light address in Pittsburgh, Duquesne Light emergency support, or how to report a Duquesne Light outage, use the guide below to choose the correct contact route.

    Below are Duquesne Light’s current contacts, outage and safety information, payment-assistance options, billing guidance, complaint steps, and related consumer resources.

    Duquesne Light contact information reviewed and updated on July 4, 2026.

    Duquesne Light Customer Service Help by Issue

    • Power outage: Report the outage online, through the Duquesne Light mobile app, or by calling 1-888-393-7000.
    • Downed wire, low wire, broken pole, or dangerous condition: Stay at least 30 feet away and call 911 and Duquesne Light’s emergency number.
    • Partial power or flickering lights: Report the condition through the outage and emergency department.
    • Residential billing or account question: Call 1-888-393-7100 or sign in to the online account.
    • Business-account question: Contact Duquesne Light’s Business Customer Service department at 412-393-7300.
    • Unexpectedly high electric bill: Compare electricity usage, billing days, supplier charges, rates, weather, and account changes before requesting a billing review.
    • Corrected or make-up bill: Ask whether the account qualifies for a payment extension or payment agreement.
    • Unable to pay the bill: Review payment arrangements, CAP, CARES, Dollar Energy Fund, LIHEAP, weatherization, and other assistance.
    • Service disconnected for nonpayment: Use Duquesne Light’s Service Restoration portal or contact Customer Service.
    • Medical condition affected by shutoff: Review the Medical Certificate process promptly. A medical certificate does not erase the bill.
    • Starting, stopping, or transferring service: Use Duquesne Light’s online change-of-service tools and save the confirmation.
    • Electric supplier or generation-charge problem: Review which company supplies the electricity and contact that supplier when appropriate.
    • Tree touching or threatening a power line: Do not trim it yourself. Report an immediate hazard to the emergency number.
    • Streetlight outage: Use Duquesne Light’s streetlight reporting tool unless the light is maintained by the City of Pittsburgh.
    • Property allegedly damaged by Duquesne Light: Submit a customer claim or call the claims department.
    • Suspicious utility call or door visit: End the interaction and verify it through Duquesne Light’s official residential number.
    • Unresolved regulated utility complaint: Contact the Pennsylvania Public Utility Commission after first giving Duquesne Light an opportunity to resolve it.

    How To Contact Duquesne Light: Phone Number, Hours and Address

    Important: The older Pittsburgh-area numbers 412-393-7100 and 412-393-7000 may still appear in Duquesne Light materials. However, Duquesne Light’s current public contact pages primarily direct residential customers to the toll-free 1-888-393-7100 customer-service number and 1-888-393-7000 outage and emergency number.

    Quick Directory: Duquesne Light Customer Service, Emergency and Outage Report

    • Call Duquesne Light customer service: 1-888-393-7100
    • Duquesne Light customer service hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET for live residential representatives
    • Duquesne Light emergency number: 1-888-393-7000 for outages, downed wires, low wires, broken poles, partial power, and dangerous conditions
    • Duquesne Light outage report: Report online, through the mobile app, or by calling 1-888-393-7000
    • Duquesne Light report outage online: Use the official outage reporting page linked above
    • Duquesne Light company phone number: Residential customers use 1-888-393-7100; business customers use 412-393-7300
    • Duquesne Light company address: 411 Seventh Avenue, Pittsburgh, PA 15219
    • Duquesne electric: Some customers search for Duquesne Electric, but the utility is Duquesne Light Company.

    How To Report a Duquesne Light Power Outage

    Customers can report an outage online, through the Duquesne Light app, or by calling 1-888-393-7000. Use the same number for a Duquesne Light emergency involving downed wires, low wires, broken poles, partial power, flickering lights, or other dangerous electrical conditions.

    Information To Have Ready

    • The service address
    • The Duquesne Light account number, when available
    • The phone number associated with the account
    • Whether the entire property is without power
    • Whether neighboring properties have electricity
    • Whether the breakers or fuses have been checked
    • Whether a wire, pole, transformer, or tree appears damaged
    • Whether the home has partial power or flickering lights
    • Whether anyone depends on electrically powered medical equipment

    Before Reporting an Ordinary Outage

    1. Check whether neighboring homes or businesses are also without power.
    2. Check the home’s breakers or fuses when it is safe to do so.
    3. Look for an outage notification in the Duquesne Light account or app.
    4. Report the outage.
    5. Save the outage confirmation.
    6. Enroll in My Alerts for restoration updates.

    If surrounding homes have electricity but only one property is without power, the issue may involve the individual service line, meter equipment, electrical panel, or customer-owned wiring.

    Downed Wires and Electrical Emergencies

    Never approach, touch, drive over, or attempt to move a downed electrical wire. Assume every wire is energized.

    Duquesne Light recommends maintaining at least 30 feet of distance from a downed power line.

    What To Do

    1. Stay away from the wire and anything it is touching.
    2. Keep children, pets, neighbors, and vehicles away.
    3. Do not touch fences, trees, puddles, vehicles, or debris near the wire.
    4. Call 911 when there is an immediate danger, fire, injury, or traffic hazard.
    5. Call Duquesne Light at 1-888-393-7000.
    6. Provide the nearest address, cross street, landmark, or pole location.
    7. Remain at a safe distance until emergency personnel or Duquesne Light arrives.

    If a Wire Falls on a Vehicle

    Remain inside the vehicle unless a fire or another immediate danger requires escape. Call 911 and warn others not to approach.

    If escape is necessary because of fire:

    • Do not touch the vehicle and ground at the same time
    • Jump clear with both feet together
    • Shuffle away using very small steps
    • Do not return to the vehicle

    Partial Power, Flickering Lights, and Voltage Problems

    Duquesne Light’s emergency department accepts reports involving partial power, flickering lights, low wires, broken poles, and other hazardous electrical conditions.

    Before reporting the issue, document:

    • The date and time
    • Which rooms or circuits are affected
    • Whether the entire property is affected
    • Whether neighboring properties have the same problem
    • Whether lights become unusually bright or dim
    • Whether appliances are shutting off or malfunctioning
    • Whether a transformer or line is making an unusual sound
    • Whether any burning odor, smoke, or heat is present

    If there is smoke, fire, sparking equipment, a burning odor, or another immediate danger, leave the affected area and call 911.

    Duquesne Light can inspect utility-owned equipment. A licensed electrician may be required when the problem involves the meter enclosure, service entrance, panel, grounding, breakers, or internal wiring owned by the property owner.

    Duquesne Light Outage Status and Restoration Estimates

    The Duquesne Light outage map provides current outage information and restoration updates. Customers can also enroll in My Alerts for text or email notifications.

    Restoration estimates may change because of:

    • Additional damage discovered by crews
    • Blocked roads
    • Unsafe weather conditions
    • Tree damage
    • Broken poles
    • Damaged transformers
    • Multiple outages in the same area
    • Difficulty reaching equipment

    If the Map Says Service Was Restored

    1. Check the main breaker or fuse panel.
    2. Check whether neighbors have power.
    3. Report the outage again if the property is still without service.
    4. Explain that the surrounding area appears restored.
    5. Ask whether the individual service line or meter equipment may require inspection.
    6. Save the new outage confirmation.

    Outages During Severe Weather

    Outage restoration can take longer when severe storms create widespread damage, flooding, blocked roads, fallen trees, broken poles, or unsafe working conditions.

    Prepare Before a Storm

    • Update the contact information on the Duquesne Light account
    • Enroll in outage alerts
    • Download the mobile app
    • Charge phones and portable batteries
    • Keep flashlights and batteries available
    • Plan for refrigerated medication
    • Prepare for medical equipment that requires electricity
    • Review safe generator procedures
    • Keep trees and debris away from customer-owned electrical equipment

    Generator Safety

    • Operate generators outdoors and away from doors, windows, and vents
    • Never operate a generator in a home, basement, garage, or enclosed porch
    • Install and test carbon-monoxide alarms
    • Keep generators dry
    • Allow the generator to cool before adding fuel
    • Do not connect a generator directly to household wiring without approved transfer equipment
    • Use a qualified electrician for permanent generator connections

    Improper generator connections can send electricity onto utility lines and endanger workers and neighbors.

    Unexpectedly High Duquesne Light Bills

    A high electric bill may result from increased energy use, extreme weather, a longer billing cycle, corrected billing, a supplier-rate change, electric heating, malfunctioning equipment, or additional household activity.

    How To Review a High Bill

    1. Compare the kilowatt-hours with the previous month.
    2. Compare usage with the same month from the previous year.
    3. Check the number of days in the billing period.
    4. Review whether the meter reading was actual, estimated, or corrected.
    5. Check the electric-generation supplier listed on the bill.
    6. Compare the supplier price with Duquesne Light’s Price to Compare.
    7. Review distribution, generation, transmission, tax, and rider charges separately.
    8. Review electric heating and cooling use.
    9. Check water heaters, well pumps, pool equipment, dehumidifiers, and portable heaters.
    10. Use Duquesne Light’s energy-use tools to examine changes.

    Common Causes of Increased Electricity Use

    • Electric resistance heat
    • Heat pump backup strips operating frequently
    • Portable space heaters
    • Air conditioning during unusually hot weather
    • Electric water-heater problems
    • Additional occupants or guests
    • Electric-vehicle charging
    • Dehumidifiers
    • Well or sump pumps
    • Older refrigerators or freezers
    • Pool pumps and heaters
    • Construction equipment

    Duquesne Light can explain the billed usage and utility charges. Diagnosing customer-owned appliances, heating systems, or wiring may require an electrician, HVAC contractor, plumber, or appliance technician.

    Duquesne Light Delivery Charges and Electric Suppliers

    Pennsylvania customers may choose a competitive electric-generation supplier. Duquesne Light continues to deliver the electricity, maintain the distribution system, read the meter, and respond to outages.

    A Duquesne Light bill may therefore include:

    • Distribution charges: Charges for delivering electricity through Duquesne Light’s system.
    • Transmission charges: Charges associated with moving electricity over the regional transmission system.
    • Generation or supply charges: Charges for the electricity itself.
    • Supplier charges: Charges based on a competitive supplier’s agreement.
    • Taxes, riders, and other approved charges: Charges authorized under applicable tariffs and regulations.

    Contact the Electric Supplier When:

    • The supplier rate is different from the promised rate
    • A fixed-rate term expired
    • A variable rate increased
    • The account was enrolled without authorization
    • A cancellation fee appears
    • The customer cannot obtain the supplier agreement
    • The supplier promised savings that did not occur

    Contact Duquesne Light when the issue involves meter readings, distribution charges, service delivery, outages, account information, or the supplier shown on the bill.

    Customers can compare current supplier offers through PA Power Switch, the Pennsylvania Public Utility Commission’s shopping website.

    How To Dispute a Duquesne Light Bill

    Identify the exact charge, usage amount, meter reading, supplier, payment, service date, or account action being disputed.

    Documents To Collect

    • The current bill
    • Prior bills
    • The Duquesne Light account number
    • Meter readings or photographs
    • Payment confirmations
    • Supplier agreements
    • Start, stop, or transfer-service confirmations
    • Emails, letters, and chat records
    • Previous case numbers
    • Repair reports involving customer-owned equipment

    Questions To Ask

    • Was the meter reading actual or estimated?
    • Was an earlier reading corrected?
    • Why does the bill cover more than one month?
    • Which company supplied the electricity?
    • Did the generation rate change?
    • Was a payment applied to the correct account?
    • Did service begin or end on the correct date?
    • Was a late charge, deposit, or restoration charge added?
    • Can the company provide the explanation in writing?

    Request a case number and record the representative’s name, date, explanation, and promised action.

    Corrected and Make-Up Bills

    A corrected bill may include electricity usage from more than one month when earlier service was not billed correctly or a meter problem affected the account.

    Duquesne Light states that customers receiving certain corrected or make-up bills may qualify for a payment extension or payment agreement.

    When receiving a corrected bill:

    1. Ask which billing periods are included.
    2. Request the original and corrected meter readings.
    3. Ask why the usage was not billed earlier.
    4. Confirm whether estimated readings were involved.
    5. Request an itemized calculation.
    6. Ask about a payment extension or installment agreement.
    7. Keep the written explanation and arrangement terms.

    How To Pay a Duquesne Light Bill

    Residential customers currently have several payment options.

    • Online: Pay through the Duquesne Light account or use the guest-payment option.
    • Digital Wallet: Eligible online payment options include Apple Pay, Google Pay, PayPal, and Venmo.
    • Telephone: Call 1-888-393-7100 to pay by bank account or credit or debit card.
    • Mobile App: Pay through the Duquesne Light app.
    • AutoPay: Enroll in automatic withdrawal through the account.
    • Western Union: Use city code DUQUESNE PA. A service fee may apply.
    • Walmart: Provide the Duquesne Light bill and use payment code WMBP. A service fee may apply.
    • Mail: Send the check and remittance stub to P.O. Box 371324, Pittsburgh, PA 15250-7324.

    Duquesne Light currently states that residential online and automated telephone payments do not carry a company payment fee. In-person payment agents may charge a separate convenience fee.

    Payment Safety Tips

    • Use Duquesne Light’s official website, app, number, or authorized payment location
    • Confirm the account number before paying
    • Save the payment confirmation
    • Do not send gift-card numbers to someone claiming to be Duquesne Light
    • Do not rely solely on caller ID
    • Verify urgent payment demands by calling 1-888-393-7100

    Duquesne Light Payment Arrangements

    Residential customers with an overdue balance may qualify to pay the balance in monthly installments along with their current monthly charges.

    Both the new monthly bill and the payment-arrangement installment generally must be paid on time and in full.

    Before Accepting an Arrangement

    • Confirm the total past-due balance
    • Ask how many monthly installments are included
    • Confirm the monthly installment amount
    • Ask when the first installment is due
    • Confirm whether a down payment is required
    • Ask what happens if one payment is missed
    • Confirm whether a deposit or restoration payment applies
    • Request written confirmation

    Active residential customers may be able to apply or update income through Duquesne Light’s online payment-arrangement portal.

    Duquesne Light Customer Assistance Program

    The Customer Assistance Program, commonly called CAP, provides qualifying low-income customers with an income-based monthly payment.

    Potential CAP benefits include:

    • Reduced monthly payments
    • Payments based partly on household income
    • Debt forgiveness when program requirements are met
    • A possible security-deposit waiver
    • Energy-saving guidance
    • Referrals to community resources
    • Reduced risk of shutoff when monthly obligations are met

    Current eligibility generally requires the applicant to be an adult living in the household and have qualifying household income. Program limits and requirements can change.

    Information Needed for an Application

    • Names of household members
    • Household income and income sources
    • Proof of income
    • Birth dates
    • Identification information
    • Duquesne Light account information
    • Any recent LIHEAP award information

    For current CAP questions and enrollment information, call 1-888-393-7600. Customers already enrolled in CAP who need payment-arrangement assistance may be directed to 412-393-7200.

    Additional Duquesne Light Payment Assistance

    Duquesne Light’s assistance resources include:

    • Payment arrangements
    • Customer Assistance Program
    • CARES hardship assistance
    • Dollar Energy Fund grants
    • LIHEAP referrals
    • Income Eligible Energy Assessment
    • Home weatherization
    • Medical Certificate protection
    • Emergency Repair Fund
    • Service-restoration assistance

    CARES

    CARES may help customers experiencing temporary hardship by connecting them with available company and community resources.

    Dollar Energy Fund

    Dollar Energy Fund may provide utility assistance to qualifying households when funding is available. Eligibility and application periods can change.

    Income Eligible Energy Assessment

    Qualifying customers may receive help identifying ways to reduce electricity use and improve energy affordability.

    Home Weatherization

    Weatherization programs may provide eligible households with energy-saving improvements through local agencies.

    Emergency Repair Fund

    Duquesne Light offers an Emergency Repair Fund intended to help qualifying homeowners correct unsafe customer-owned electrical conditions.

    Contact Duquesne Light or the participating assistance agency early. Funding is limited, and approval is not guaranteed.

    Service Shutoff and Restoration

    If electricity has been disconnected for nonpayment, use Duquesne Light’s online Service Restoration portal or contact Customer Service to determine the amount and steps required.

    Before Making a Restoration Payment

    • Confirm the exact amount required
    • Ask whether the full balance or a partial payment is necessary
    • Ask whether a deposit is required
    • Confirm whether a payment arrangement is available
    • Use an approved payment method
    • Save the confirmation number
    • Ask whether Duquesne Light must be notified after payment
    • Confirm the expected restoration process

    If the dispute concerns an imminent shutoff or termination and Duquesne Light has not resolved it, contact the Pennsylvania Public Utility Commission by telephone at 1-800-692-7380 rather than relying solely on an online complaint.

    Medical Certificates

    A medical certificate may provide temporary shutoff protection when termination of electric service would aggravate a serious illness or medical condition in the household.

    The certificate generally must be completed by a qualified medical professional and submitted according to Duquesne Light’s requirements.

    Important limitations may include:

    • The certificate provides temporary protection rather than permanent free service
    • Current bills may still need to be paid
    • A payment arrangement may be required
    • The certificate may have an expiration date
    • Renewal may require updated medical verification
    • The customer remains responsible for the account balance

    Do not wait until after shutoff to begin the process. Contact Duquesne Light as soon as a termination notice is received.

    Starting, Stopping, or Transferring Service

    Duquesne Light provides online options for beginning service, ending service, or transferring an existing account to another address in its service area.

    Information You May Need

    • The existing account number
    • The old and new service addresses
    • The requested start and stop dates
    • Identification information
    • Contact phone number and email
    • A forwarding address for the final bill
    • Landlord or property-management information when applicable

    Moving Between Properties

    Confirm:

    • Which address should be disconnected
    • Which address should remain active
    • Whether service dates should overlap
    • Where the final bill should be sent
    • Whether a deposit transfers or is refunded
    • The confirmation number for each service order

    Review the final bill to make sure the correct property and date were used.

    Streetlight Outages

    Use Duquesne Light’s streetlight reporting page for streetlights maintained by the utility.

    If the streetlight is within the City of Pittsburgh, Duquesne Light currently directs customers to contact Allegheny City Lighting at 412-255-5483.

    Information To Provide

    • The nearest street address
    • The pole number, when visible
    • The nearest intersection
    • Whether the light is completely out
    • Whether it remains on during daylight
    • Whether it is flickering
    • Whether the pole or wiring appears damaged

    Use the emergency number rather than an ordinary streetlight form when wires are down, a pole is broken, or another immediate electrical hazard exists.

    Trees Near Duquesne Light Power Lines

    Do not trim, cut, or climb a tree that is touching or close to an energized power line.

    Report an immediate hazard when:

    • A branch has fallen onto a line
    • A tree is sparking
    • A tree damaged a pole or transformer
    • A line is hanging unusually low
    • A tree is creating an active outage or fire hazard

    For a dangerous condition, call 1-888-393-7000.

    For routine vegetation concerns, use Duquesne Light’s Trees and Power Lines resources.

    Customer-Owned Electrical Equipment

    The utility owns and maintains much of the equipment used to deliver electricity, but the property owner is responsible for portions of the service equipment and building wiring.

    Customer-owned equipment may include:

    • The meter socket or enclosure
    • The weather head
    • The electrical mast
    • Service-entrance conductors in certain installations
    • The main electrical panel
    • Breakers and fuses
    • Grounding equipment
    • Internal building wiring

    After storm, tree, vehicle, or construction damage, ask Duquesne Light which equipment must be repaired by a licensed electrician before service can be restored.

    Duquesne Light Property-Damage Claims

    Customers who believe Duquesne Light caused damage may submit an online customer claim or call 412-393-6032.

    Potential claim categories may include:

    • Appliance damage
    • Vehicle damage
    • Lawn or driveway damage
    • Sewer-line damage
    • Personal injury
    • Other property damage allegedly caused by company operations

    Information To Keep

    • The date and time of the incident
    • The service or incident address
    • A description of what occurred
    • Photographs or video
    • Damaged items
    • Repair estimates
    • Receipts
    • Outage or service-request numbers
    • Witness information

    Duquesne Light states that claim processing does not guarantee reimbursement. The company also states that it is not responsible for food loss or other damage caused by weather-related outages.

    Customers who repair or replace damaged property before the investigation is complete should preserve the damaged items and receipts when possible.

    Duquesne Light Scam Calls and Door Visits

    Scammers may impersonate Duquesne Light and threaten immediate disconnection, ask to inspect a bill, demand a prepaid card, or claim the neighborhood has been flagged for a billing review.

    Duquesne Light Scam Warning Signs

    • Demand for a prepaid or gift card
    • Threat of immediate termination unless money is sent
    • Caller refuses to let you verify the account
    • Caller ID displays Duquesne Light but the behavior is suspicious
    • Door-to-door salesperson claims to be Duquesne Light
    • Person asks to see or photograph the electric bill
    • Person claims a supplier must be selected to avoid losing service
    • Person requests immediate entry into the home without a scheduled appointment

    Duquesne Light states that it does not ask customers to purchase prepaid cards, does not make sales calls or door-to-door product sales, and rarely requires access inside a home without an appointment.

    What To Do

    1. End the call or interaction.
    2. Do not provide payment or account information.
    3. Do not rely on caller ID.
    4. Call 1-888-393-7100 to verify the account.
    5. Ask a person at the door to remain outside while identification is verified.
    6. Call 911 if you feel threatened or unsafe.
    7. Report the incident to Duquesne Light.
    8. Report financial loss or attempted theft to local police.

    Customers who have experienced identity theft can ask Duquesne Light about adding an additional account password.

    How To Escalate an Unresolved Duquesne Light Complaint

    1. Contact the correct department. Outages, billing, supplier charges, payment assistance, claims, and business accounts may be handled separately.
    2. Request a case number. Record the representative’s name and contact date.
    3. State the requested resolution. Ask for a billing correction, meter review, service restoration, payment arrangement, claim review, or written explanation.
    4. Keep supporting records. Save bills, payments, outage notices, photographs, service confirmations, and correspondence.
    5. Request supervisor review. Explain exactly what remains unresolved.
    6. Upload documents securely. Use Duquesne Light’s secure document-upload feature for account-related evidence.
    7. Request the final decision in writing. Ask which account record, tariff, supplier agreement, or company policy supports the decision.
    8. Contact the Pennsylvania Public Utility Commission. Use the PUC complaint process when a regulated Duquesne Light issue remains unresolved.

    Pennsylvania Public Utility Commission Complaints

    • PUC Bureau of Consumer Services: 1-800-692-7380
    • Online Complaint Information: File an Informal Utility Complaint
    • Mailing Address: PA Public Utility Commission, Bureau of Consumer Services, 400 North Street, Keystone Building, Harrisburg, PA 17120

    The PUC generally requires customers to contact the utility first and give it an opportunity to resolve the complaint.

    If the complaint concerns an imminent shutoff or termination, the PUC recommends calling 1-800-692-7380 rather than relying only on an online submission.

    Customers generally must continue paying current monthly charges while a disputed past balance is investigated.

    Duquesne Light Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have any published Duquesne Light reviews and could not calculate meaningful customer sentiment.

    Customers searching for Duquesne Light Company Pittsburgh reviews, Duquesne Light customer service reviews, or Duquesne Light complaint experiences can leave a review below after contacting the company. Future sentiment summaries should be based only on reviews submitted to CustomerServiceNumbers.com.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Power outages and restoration estimates
    • Downed wires and safety response
    • High or corrected bills
    • Electric supplier charges
    • Payment arrangements and CAP
    • Service shutoffs and restoration
    • Starting or transferring service
    • Trees and streetlights
    • Customer property claims
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than assumptions about Duquesne Light or its customers.

    What To Include in Your Duquesne Light Review

    • The city or general service area
    • Whether the issue involved an outage, bill, supplier, payment, shutoff, tree, or claim
    • The approximate dates involved
    • The support channel used
    • Whether Duquesne Light provided a case number
    • How long it took to receive a response
    • Whether the promised action occurred
    • Whether the issue was resolved

    Do not publish the complete account number, Social Security number, payment information, full service address, medical information, gate codes, or employee personal information.

    Duquesne Light Frequently Asked Questions

    What is the Duquesne Light residential customer-service number?

    Residential customers can call 1-888-393-7100. Live representatives are currently available Monday through Friday from 8:00 a.m. to 5:00 p.m. ET.

    What is the Duquesne Light customer service 1-800 number?

    The Duquesne Light customer service 1-800 number for residential customers is 1-888-393-7100.

    What are Duquesne Light customer service hours?

    Residential live representative hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. ET. Duquesne Light’s automated residential telephone system is available 24 hours a day, seven days a week.

    Is Duquesne Light’s automated phone system available 24 hours?

    Yes. Duquesne Light currently states that its automated residential telephone system is available 24 hours a day, seven days a week.

    What is the Duquesne Light outage number?

    Report a power outage, downed wire, partial power, flickering lights, broken pole, or hazardous condition at 1-888-393-7000.

    How do I report a Duquesne Light power outage?

    You can report a Duquesne Light power outage online, through the mobile app, or by calling 1-888-393-7000.

    What is the Duquesne Light emergency number?

    The Duquesne Light emergency number for outages, downed wires, low wires, broken poles, partial power, flickering lights, and dangerous electrical conditions is 1-888-393-7000. Call 911 first if there is immediate danger, fire, injury, or a traffic hazard.

    What should I do when I see a downed power line?

    Stay at least 30 feet away, keep others back, call 911 when there is immediate danger, and report it to Duquesne Light at 1-888-393-7000.

    How do I check a Duquesne Light outage?

    Use Duquesne Light’s online outage map or mobile app. Customers can also enroll in My Alerts for status updates.

    What should I do if my neighbors have power but I do not?

    Check the breakers or fuses when safe, then report the outage again. The problem may involve the individual service line or customer-owned electrical equipment.

    How do I dispute a Duquesne Light bill?

    Compare the usage, meter reading, billing dates, supplier charges, and payments, then contact 1-888-393-7100 and request a case number and written explanation.

    Can Duquesne Light provide a payment arrangement?

    Eligible residential customers may be able to pay a past-due balance in installments along with current monthly charges. Apply through the payment-arrangement portal or contact Customer Service.

    What is the Duquesne Light CAP phone number?

    For current Customer Assistance Program information, call 1-888-393-7600. Existing CAP customers with payment-arrangement questions may be directed to 412-393-7200.

    Does a medical certificate cancel a Duquesne Light bill?

    No. A medical certificate may provide temporary shutoff protection, but it does not eliminate the account balance or ongoing payment obligations.

    How do I restore disconnected Duquesne Light service?

    Use the online Service Restoration portal or contact Customer Service to confirm the required payment, arrangement, deposit, and restoration steps.

    How do I start, stop, or transfer Duquesne Light service?

    Use Duquesne Light’s online change-of-service page. Save the confirmation number and verify the old and new service addresses and effective dates.

    How do I report a Duquesne Light scam?

    Call 1-888-393-7100 or use the online scam-reporting form. Contact local police when money, identity information, threats, or criminal conduct are involved.

    Does Duquesne Light demand prepaid cards?

    No. Duquesne Light states that it does not ask customers to purchase prepaid cards. A caller making that demand should be treated as suspicious.

    How do I submit a property-damage claim?

    Use Duquesne Light’s online customer-claim form or call 412-393-6032. Preserve damaged items, photographs, estimates, and receipts.

    Will Duquesne Light reimburse food lost during an outage?

    Duquesne Light states that it is not responsible for food loss or other damage caused by weather-related outages.

    How do I file a complaint against Duquesne Light?

    Contact Duquesne Light first and request a case number and supervisor review. If the regulated utility issue remains unresolved, contact the Pennsylvania Public Utility Commission at 1-800-692-7380.

    Where is Duquesne Light headquartered?

    Duquesne Light Company is headquartered at 411 Seventh Avenue, Pittsburgh, Pennsylvania 15219.

    What is the Duquesne Light address in Pittsburgh?

    The Duquesne Light company address in Pittsburgh is 411 Seventh Avenue, Pittsburgh, PA 15219. Customer payments should be mailed to the payment mailing address listed above, not necessarily the headquarters address.

    Is Duquesne Electric the same as Duquesne Light?

    Customers sometimes search for Duquesne Electric, but the utility company name is Duquesne Light Company.

    Related Electric Utility Customer Service Pages

    Official Duquesne Light and Pennsylvania Resources

    Related Consumer Resources

    Page Update Note

    This Duquesne Light customer service page was updated on July 4, 2026, to better explain Duquesne Light phone numbers, customer-service hours, outage reporting, emergency contacts, company address, payment options, complaint routing, Pittsburgh review terms, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize utility contacts, outage routes, billing guidance, complaint information, assistance programs, and practical resolution steps.

    Our goal is not simply to repeat a utility phone number. We help consumers determine whether to contact residential Customer Service, the outage department, business support, CAP, a competitive electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

    Reviews may be moderated for spam, profanity, account numbers, service addresses, medical information, payment details, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Duquesne Light Experience

    Have you contacted Duquesne Light about an outage, downed wire, high bill, supplier charge, payment arrangement, shutoff, service transfer, tree, streetlight, scam, or property-damage claim?

    Leave a rating and review below. Include the general service area, type of problem, support channel used, whether Duquesne Light opened a case, how long it took to receive assistance, and whether the issue was resolved.

    Your experience may help another customer determine whether to contact Customer Service, the outage department, payment assistance, an electric supplier, the claims department, or the Pennsylvania Public Utility Commission.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Duquesne Light Company, DQE Holdings, any competitive electric supplier, the Pennsylvania Public Utility Commission, Dollar Energy Fund, or any assistance agency. Duquesne Light does not provide customer support through this website. Contact Duquesne Light or the applicable organization directly regarding electric service, outages, billing, payments, suppliers, claims, shutoffs, safety conditions, or complaints.

    This page provides general consumer information and does not provide electrical, legal, regulatory, financial, medical, or emergency advice. Duquesne Light tariffs, Pennsylvania Public Utility Commission rules, supplier agreements, official safety instructions, and individual account records control each customer’s service and bill.

  • Blue Rhino Customer Service: Tank Exchange & Propane Help

    Blue Rhino customers may need help with a propane tank exchange, empty or low tank, defective valve, leaking tank, vending-machine problem, delivery order, retailer refund, damaged cylinder, no-gas issue, tank safety question, or propane exchange complaint.

    Blue Rhino is a propane tank exchange and delivery brand owned by Ferrellgas. Customers commonly find Blue Rhino tanks at grocery stores, convenience stores, hardware stores, home-improvement stores, and self-service vending locations.

    Blue Rhino customer-service information reviewed and updated in June 2026.

    How To Contact Blue Rhino Customer Service

    Customer-service hours note: Blue Rhino’s current contact page lists support numbers, email addresses and forms, but it does not currently publish one fixed customer-service schedule for every department. The older Monday–Friday, 8 a.m.–5 p.m. Eastern Time statement should not be treated as verified current hours.

    Emergency safety note: If you smell propane, suspect an active leak, see fire, or believe there is immediate danger, leave the area and call 911 or the local fire department from a safe location. Do not use a public review form for emergency propane safety issues.

    Choose the Correct Blue Rhino Support Route

    • Propane tank exchange complaint: Call 1-800-258-7466.
    • Leaking, damaged, defective or unsafe exchange tank: Move away from ignition sources, do not use the tank, and call Blue Rhino or emergency services depending on the risk.
    • Blue Rhino vending machine problem: Call 1-844-380-8846.
    • Blue Rhino home or business delivery: Call 1-855-860-9305.
    • Retailer refund or exchange issue: Contact the store where the tank was purchased and Blue Rhino if the product or cylinder is defective.
    • No gas coming from tank: Review Blue Rhino troubleshooting and call Customer Care if the issue continues.
    • Grill, accessory, fire pit or patio heater problem: Use the product-specific number listed above.
    • Propane refill instead of exchange: Contact a local propane refill station rather than Blue Rhino tank exchange.
    • Ferrellgas home propane account: Contact Ferrellgas directly, not Blue Rhino exchange support.

    Information To Gather Before Contacting Blue Rhino

    • The store name and location
    • The purchase date
    • The receipt or transaction record
    • The type of transaction: exchange, new tank, vending purchase or delivery
    • The tank sleeve or label information
    • The cylinder serial number or identifying markings, if visible
    • The tank date stamp or requalification mark
    • Photos of the tank, valve, label and receipt
    • Photos of damage, rust, leaks, missing seal or vending-machine problem
    • The vending-machine location and transaction time
    • The payment-card statement description
    • The order number for delivery purchases
    • Any case number from the retailer or Blue Rhino
    • The specific resolution requested, such as replacement, refund, coupon, safety pickup, or billing correction

    Do not publish home addresses, card numbers, complete receipts, personal phone numbers, exact delivery instructions, or private safety information in a public review.

    Common Reasons Customers Contact Blue Rhino

    • Tank appears empty or low after exchange
    • Propane tank contains less gas than expected
    • Confusion about 15 lb propane exchange tanks
    • Tank is leaking
    • Valve will not open or close properly
    • No gas coming from tank
    • Regulator or connector problem
    • Tank is rusty, dirty, damaged or dented
    • Safety seal missing or broken
    • Vending machine dispensed a bad or empty tank
    • Vending machine charged the card but did not release a tank
    • Retailer refused refund or replacement
    • Home delivery did not arrive
    • Wrong delivery location
    • Delivery charged but not completed
    • Tank exchange location listed online but unavailable in store
    • Question about whether a non-Blue Rhino tank can be exchanged
    • Question about tank storage or transportation
    • Possible product recall or safety concern

    How Blue Rhino Propane Tank Exchange Works

    Blue Rhino describes its tank exchange process as “Drop, Swap, and Go.” Customers take an empty standard grill tank to an outdoor propane display, pay at the cashier, and a store associate provides a fresh Blue Rhino tank.

    For safety, do not bring a propane tank inside the store. Leave the empty cylinder by the outdoor display and follow the retailer’s instructions.

    Basic Exchange Steps

    1. Find a Blue Rhino retailer using the propane finder.
    2. Bring the empty tank upright and secured during transport.
    3. Leave the empty tank at the outdoor propane display.
    4. Go inside and pay the cashier.
    5. Have a store employee unlock the display.
    6. Inspect the replacement tank before leaving.
    7. Secure the new tank upright in the vehicle.
    8. Drive directly home or to the place where the tank will be used.

    Customers without an empty tank can generally buy a fresh Blue Rhino tank rather than exchanging one, but the price is usually higher because the tank itself is included.

    Can You Exchange a Non-Blue Rhino Tank?

    Blue Rhino states that it accepts any standard gas grill tank for exchange as long as the tank is in acceptable condition. The tank does not have to be a Blue Rhino brand tank.

    A tank may be rejected if it is unsafe, badly damaged, severely rusted, not a standard grill cylinder, missing required valve parts, or otherwise unacceptable for exchange.

    Blue Rhino 15 lb Propane Tank Questions

    Many customers expect a standard grill cylinder to contain 20 pounds of propane, but Blue Rhino currently states that its propane grill tanks contain a net weight of 15 pounds of propane.

    This is one of the most common sources of confusion. A cylinder may physically be the size often called a “20 lb tank,” but the exchange product may be sold with 15 lb of propane. Customers comparing exchange prices with refill prices should compare the actual amount of propane received, not just the cylinder size.

    Questions To Ask Before Buying or Exchanging

    • How many pounds of propane are included?
    • Is this an exchange or an initial tank purchase?
    • Is the price shown before or after tax?
    • Does the store charge a different price for no-exchange purchases?
    • Would a local refill station provide a different amount?
    • Is convenience more important than maximum fill amount?

    Do not assume that every propane exchange brand, refill station or delivery service uses the same fill amount or price structure.

    Tank Appears Empty or Low After Exchange

    If a newly exchanged tank appears empty, very low, unusually light, dirty, damaged or not ready to use, act quickly.

    Steps To Take

    1. Do not connect the tank if it appears unsafe.
    2. Keep the receipt.
    3. Photograph the tank label and any seal.
    4. Photograph visible damage, rust or dirt.
    5. Return to the retailer promptly if the problem is discovered immediately.
    6. Ask the retailer for a replacement or refund according to its policy.
    7. Call Blue Rhino at 1-800-258-7466 if the retailer cannot resolve it.
    8. Ask for a case number.

    For safety reasons, do not bring the tank inside the store while making a complaint. Ask a store employee how they want the tank handled.

    Blue Rhino Vending Machine Problems

    Blue Rhino vending units allow customers to buy or exchange propane tanks through a self-service machine at participating locations.

    Contact Blue Rhino Vending Customer Care at 1-844-380-8846 when:

    • The machine charged the card but did not release a tank
    • The machine released the wrong tank
    • The tank appears empty or defective
    • The machine door did not open
    • The machine would not accept the empty tank
    • The transaction froze or timed out
    • The receipt was not provided
    • The location is listed but the unit is out of service

    Information To Provide for a Vending Issue

    • Store name and location
    • Date and time of transaction
    • Amount charged
    • Last four digits of the payment card
    • Machine number or location description
    • Photos of any error message
    • Photos of the tank received
    • Whether the retailer was contacted

    Leaking or Defective Blue Rhino Tank

    Propane leaks can be dangerous. If you smell gas or suspect an active leak, do not use the tank.

    Immediate Safety Steps

    • Move people and pets away from the suspected leak.
    • Keep the tank away from flames, sparks, cigarettes, grills, heaters and electrical switches.
    • Turn the valve to the closed position only if it is safe to do so.
    • Do not try to repair a damaged tank or valve.
    • Do not store or use a propane tank indoors.
    • Call 911 or the local fire department if there is immediate danger.
    • Call Blue Rhino at 1-800-258-7466 after the immediate safety issue is controlled.

    Blue Rhino advises customers not to check for leaks with a match or open flame. Use approved leak-check methods and contact Customer Care when help is needed.

    No Gas Coming From a Blue Rhino Tank

    A tank may appear full but not deliver gas because of a closed valve, regulator issue, connector issue, excess-flow safety feature, or appliance problem.

    Basic Checks

    1. Confirm that the tank valve is closed before connecting.
    2. Make sure the appliance controls are off.
    3. Connect the regulator securely.
    4. Slowly open the tank valve.
    5. Try lighting the appliance according to the manufacturer’s instructions.
    6. If the appliance does not light, turn everything off and wait.
    7. Check whether the regulator or hose is faulty.
    8. Check whether the connector is long enough to engage the valve properly.
    9. Try another compatible appliance only if safe and appropriate.
    10. Call Blue Rhino or a qualified propane professional if the issue continues.

    Do not modify the valve, regulator or connector. A damaged hose or regulator should be replaced rather than forced.

    Transporting and Storing a Blue Rhino Propane Tank

    Propane cylinders should be handled carefully even when they appear empty.

    Basic Safety Tips

    • Transport the tank upright.
    • Secure the tank so it cannot roll or tip.
    • Keep the valve closed.
    • Keep the vehicle well ventilated.
    • Drive directly to the destination.
    • Do not leave a propane tank unattended in a vehicle.
    • Never use or store a propane tank indoors.
    • Store outdoors in a secure, well-ventilated location.
    • Disconnect the tank before storing a grill indoors.
    • Keep tanks away from heat, sparks, flames and ignition sources.

    If a tank is damaged, do not attempt to repair it. Take it to a qualified propane supplier for repair or disposal guidance.

    Blue Rhino Home and Business Delivery

    Blue Rhino Delivery+ is available in select markets. Customers can order a tank exchange or spare tank delivery and choose a drop-off location such as a front door, side door or outside garage.

    Call 1-855-860-9305 for home and business delivery questions.

    Common Delivery Problems

    • Delivery not available in ZIP code
    • Delivery order not received
    • Wrong drop-off location
    • Empty tank not picked up
    • Wrong number of tanks delivered
    • Delivery charged but not completed
    • Text or email updates not received
    • Unsafe delivery location

    Before Calling About Delivery

    • Locate the order confirmation.
    • Check the delivery address.
    • Review text or email updates.
    • Confirm whether exchange or spare tank delivery was ordered.
    • Check the selected drop-off location.
    • Photograph the delivered tank or missed delivery location.
    • Ask for a delivery case number.

    Retailer Refund or Replacement Problems

    Blue Rhino tanks are often sold by independent retailers. A store may control the immediate refund, replacement or exchange process, while Blue Rhino can help with product complaints, defects and support questions.

    When To Contact the Retailer

    • The wrong item was sold
    • The store charged the wrong price
    • The tank was empty or unacceptable at pickup
    • The transaction involved a store register or store receipt
    • The retailer refused to unlock the display
    • The store location was out of tanks

    When To Contact Blue Rhino

    • The tank is defective or leaking
    • The valve will not work
    • The vending machine malfunctioned
    • A replacement tank appears unsafe
    • The retailer cannot resolve a product issue
    • A location listed by Blue Rhino is inaccurate

    For best results, contact both the retailer and Blue Rhino when a store transaction and a tank defect are both involved.

    Blue Rhino Tank Recalls and Safety Concerns

    Propane cylinder recalls usually apply only to tanks matching specific markings, valves, dates, manufacturers or production codes.

    Check recall information when a tank:

    • Has a valve problem
    • Leaks from the valve or connection
    • Matches a recall notice
    • Has unusual markings
    • Appears unsafe even when closed
    • Was identified by a retailer or agency as part of a recall

    Compare the exact cylinder details with any recall notice. If you believe a tank is unsafe, do not use it while you investigate.

    How To Escalate a Blue Rhino Complaint

    1. Stop using unsafe equipment. Safety comes first with propane.
    2. Contact the retailer first when the issue happened at the store. Bring the receipt, but do not bring a leaking or unsafe tank inside.
    3. Call Blue Rhino Customer Care. Use 1-800-258-7466 for propane exchange complaints.
    4. Use vending support when appropriate. Call 1-844-380-8846 for self-service vending-machine problems.
    5. Provide photos and purchase details. Include receipt, store, tank label, valve and visible problem.
    6. Request a case number. Record the representative, date and promised resolution.
    7. Follow up in writing. Use wecare@bluerhino.com or the contact form when documentation is needed.
    8. Contact emergency services if there is a leak or danger. Do not wait for an email response.
    9. Contact the payment-card issuer when appropriate. Use this for a completed charge that the retailer or Blue Rhino cannot identify or resolve.
    10. Report serious safety concerns to the appropriate agency. Depending on the issue, this may include a local fire department, state weights-and-measures office, consumer-protection agency or product-safety regulator.

    Clearly state the requested resolution, such as a replacement tank, refund, vending refund, safety pickup, retailer follow-up, coupon, delivery correction or billing review.

    Blue Rhino Customer Reviews and Complaint Sentiment

    At the time this page was updated, the CustomerServiceNumbers.com rating module displayed a Blue Rhino rating of 0 out of 5 stars based on zero reviews.

    Because no reviews have been submitted on this page, there is not yet enough CustomerServiceNumbers.com feedback to identify complaint patterns or measure Blue Rhino’s current customer-service, tank exchange, vending, delivery, refund or safety-support performance.

    The previous page included general statements that some customers like the convenience of tank exchange and others complain about fill amount or price. Those may be common consumer topics, but they were not supported by reviews submitted on this page, so this revision separates general consumer-help information from CSN review sentiment.

    What To Include in a Blue Rhino Review

    • The store name and location
    • Whether the issue involved exchange, delivery or vending
    • The purchase date
    • Whether the tank appeared empty, low, damaged, leaking or defective
    • Whether the retailer was contacted
    • Whether Blue Rhino was contacted
    • Which support number or email was used
    • Whether a case number was provided
    • What refund, replacement or coupon was offered
    • Whether the issue was ultimately resolved

    Do not publish home addresses, full receipts, payment-card numbers, private delivery instructions or sensitive safety information.

    What To Expect When Contacting Blue Rhino

    • The representative may ask where the tank was purchased.
    • The retailer may handle immediate refunds or replacements.
    • Blue Rhino may request photos of the tank, valve, label and receipt.
    • Vending problems use a separate support number.
    • Delivery issues use a separate support number.
    • Accessory and grill questions may be handled by a different product-support team.
    • Unsafe tanks should not be used while waiting for a response.
    • Tank fill amount should be checked by net weight, not by tank size alone.
    • A location listed online may still be temporarily out of tanks.
    • Propane safety issues may require emergency services or a qualified propane supplier.

    Blue Rhino Frequently Asked Questions

    What is the Blue Rhino customer-service number?

    Blue Rhino propane exchange customer service can be reached at 1-800-258-7466, also written as 1-800-BLU-RINO.

    What is the Blue Rhino vending-machine support number?

    For Blue Rhino propane exchange vending problems, call 1-844-380-8846.

    What is the Blue Rhino delivery number?

    For Blue Rhino home or business delivery questions, call 1-855-860-9305.

    Does Blue Rhino offer live chat?

    Blue Rhino’s current contact page emphasizes phone, email and online forms. It does not currently list a standard public live-chat option for propane exchange support.

    What are Blue Rhino customer-service hours?

    Blue Rhino’s current contact page does not publish one fixed customer-service schedule for every department. Use the official phone number or contact form for current availability.

    How much propane is in a Blue Rhino exchange tank?

    Blue Rhino currently states that its propane grill tanks contain a net weight of 15 pounds of propane.

    Can I exchange a non-Blue Rhino tank?

    Yes. Blue Rhino states that it accepts any standard gas grill tank for exchange as long as the tank is in acceptable condition.

    What should I do if my exchanged tank seems empty?

    Keep the receipt, do not use an unsafe tank, contact the retailer promptly, and call Blue Rhino at 1-800-258-7466 if the store cannot resolve it.

    What should I do if my Blue Rhino tank is leaking?

    Move away from ignition sources, close the valve only if safe, do not use the tank, and call emergency services if there is immediate danger. Contact Blue Rhino after the immediate safety issue is controlled.

    Why am I not getting gas from my Blue Rhino tank?

    Possible causes include a closed valve, excess-flow device activation, short connector, faulty regulator, appliance problem or defective valve. Do not force or modify the valve.

    Can I bring a propane tank inside the store?

    No. Blue Rhino instructs customers to leave the empty tank at the outdoor propane display and go inside to pay.

    Who owns Blue Rhino?

    Blue Rhino is a brand of Ferrellgas.

    Where is Blue Rhino located?

    Blue Rhino’s privacy policy lists Blue Rhino, P.O. Box 11467, Winston-Salem, North Carolina 27116-1467 for webmaster and privacy-related mail. The older 5650 University Parkway address is not shown on Blue Rhino’s current contact page.

    Related Propane and Retail Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. We independently organize verified contact routes, common product problems, safety-related support questions, complaint information and practical escalation steps.

    Our goal is not simply to publish one phone number. For Blue Rhino, customers may need different support routes for propane tank exchange, vending machines, delivery, retailer transactions, defective tanks, no-gas problems, grills, accessories, fire pits and safety concerns.

    Reviews may be moderated for spam, profanity, scams and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Blue Rhino Customer Service Experience

    Have you contacted Blue Rhino about a propane tank exchange, empty tank, leaking tank, no-gas problem, vending-machine charge, delivery order, refund, replacement, retailer issue or safety concern?

    Leave a rating and review below. Include the store location, transaction type, support route used, whether Blue Rhino opened a case, how long assistance took and whether the problem was resolved.

    Do not publish payment-card information, full receipts, home addresses, private delivery instructions, exact tank storage locations or other sensitive information.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Blue Rhino, Ferrellgas, any propane retailer, vending operator, delivery provider, fire department or product-safety agency. Blue Rhino does not provide customer support through this website. Propane safety information on this page is general consumer information and is not a substitute for emergency services, qualified propane service, fire-department guidance or professional safety advice.

  • Suburban Propane Customer Service: Delivery, Billing, Gas Leaks & Reviews

    If you need help with Suburban Propane delivery, billing, emergency fuel, a suspected gas leak, tank service, automatic delivery, account access, payment questions, a propane runout, service appointment, pricing concern, moving service, or a customer service complaint, the fastest path is to use the correct Suburban Propane support route. For urgent propane safety issues, do not use a website form or wait for an email response.

    Verified Suburban Propane Customer Service Contact Information

    Important Gas Leak and Carbon Monoxide Warning

    If you smell, hear, or see gas, do not use an online form to report it. Leave the area or building immediately. Once you are safely away from the suspected leak, call Suburban Propane at 1-800-PROPANE / 1-800-776-7263. If you suspect carbon monoxide, evacuate immediately and call 911.

    Do not operate lights, appliances, phones, cell phones, thermostats, garage door openers, vehicles, or anything that could create a spark if you suspect a gas leak. Do not return to the area until Suburban Propane, emergency responders, or a qualified professional says it is safe.

    Choose the Correct Support Route

    Suburban Propane support depends on whether the issue is an emergency, delivery request, billing matter, tank service question, online account issue, business account, or corporate inquiry.

    • Gas smell, leak, no heat, runout, emergency delivery, or urgent service: Call 1-800-776-7263 immediately.
    • Billing, payment, invoice, fees, statement, or account balance: Use My Account or call customer service.
    • Order fuel, view service history, or request paperless billing: Use the Suburban Propane My Account portal or mobile app.
    • Automatic delivery, budget payment plan, or service plan questions: Contact customer service or your local service center.
    • Tank installation, tank rental, inspection, regulator, appliance connection, or service appointment: Call customer service and ask to be routed to your local service center.
    • Moving in, moving out, selling a home, or closing an account: Contact Suburban Propane before the move date and request written confirmation of the account change.
    • Commercial, agricultural, fleet, restaurant, hotel, construction, or national account support: Use the commercial account tools or call customer service.
    • K-1, investor, or public company inquiry: Use the investor, K-1, or Computershare contacts listed above.

    Information To Gather Before Contacting Suburban Propane

    Having the right information ready can help Suburban Propane locate your account, tank, delivery history, billing issue, or service request faster.

    • Account number
    • Service address and ZIP code
    • Name and phone number on the account
    • Current propane tank percentage or gauge reading
    • Tank size, tank location, and whether the tank is owned or leased
    • Date of last delivery or requested delivery
    • Invoice number, statement date, payment confirmation, or fee details
    • Photos of the tank gauge, tank, regulator, delivery ticket, or billing issue if helpful
    • Whether you are on automatic delivery, will-call delivery, budget plan, or pre-buy plan
    • Appliances served by propane, such as heat, hot water, cooking, pool heater, generator, dryer, fireplace, or commercial equipment
    • Any safety issue, odor, outage, pilot-light problem, regulator concern, or low-gas warning
    • Case number, local office contact, service appointment confirmation, or prior email thread

    Common Reasons Customers Contact Suburban Propane

    • Emergency propane delivery
    • Suspected gas leak or propane odor
    • Running out of propane or low tank level
    • Automatic delivery questions
    • Ordering fuel
    • Billing, payment, invoice, statement, or fee questions
    • Budget payment plan questions
    • Tank installation, tank rental, or tank removal
    • Service appointment scheduling
    • Regulator, pilot light, appliance, or propane system concerns
    • Moving, closing an account, or transferring service
    • Commercial propane, forklift fuel, agriculture, restaurant, hotel, or fleet service
    • Online account login or mobile app issues
    • Safety literature, propane detector, or carbon monoxide concerns

    Propane Delivery and Emergency Delivery Help

    Suburban Propane offers delivery services through local service centers and states that emergency propane service is available 24/7/365 by calling 1-800-776-7263. If your tank is very low, your heat is out, or your propane supply is affecting hot water, cooking, generator use, or other essential service, call rather than waiting for an online response.

    If your tank ran completely empty, ask whether a leak check is required before service can be restored. Suburban Propane’s safety information warns that running out of gas can create serious safety hazards and that a leak check may be required before the gas is turned back on.

    Automatic Delivery, Will-Call Delivery, and Tank Monitoring

    If you are on automatic delivery, Suburban Propane estimates when to deliver based on usage and account information. If your usage changes, new propane appliances are added, the weather is unusually cold, guests are staying in the home, or your tank level is dropping faster than normal, contact Suburban Propane before the tank gets too low.

    If you are a will-call customer, you may be responsible for checking the tank gauge and ordering fuel before the tank reaches a low level. Ask your local service center how much lead time is needed during winter or high-demand periods.

    Billing, Invoices, Fees, and Online Payments

    Suburban Propane’s My Account portal and mobile app allow customers to make payments, order fuel, view service history, and request paperless billing. If you have a billing dispute, gather the invoice number, delivery ticket, gallon amount, price per gallon, taxes, fees, payment confirmation, and account notes before contacting support.

    Suburban Propane’s bill guide explains that invoices and statements can include account activity, important messages, customer service phone numbers, amount due, and fee details. If you do not recognize a fee or delivery charge, ask customer service to explain the line item and request written clarification if needed.

    Budget Payment Plan and Pricing Questions

    If you are concerned about propane pricing, seasonal price changes, delivery fees, rental charges, fuel recovery fees, budget plan adjustments, or pre-buy terms, contact Suburban Propane and ask for a detailed explanation before your next delivery. Propane pricing can vary by market, location, account type, delivery terms, and contract or promotional plan.

    For budget payment plans, ask how the monthly amount is calculated, when the account is reviewed, what happens if actual usage is higher than expected, and how credits or balances are handled if you close the account.

    Tank Installation, Tank Rental, Tank Removal, and Service Appointments

    For tank installation, tank consultation, regulator work, line work, appliance connection, or tank removal, contact Suburban Propane and ask to be routed to your local service center. Do not attempt to move, disconnect, modify, repair, or cap propane equipment yourself.

    If you need tank removal or are switching propane companies, document the tank ownership status, service agreement, remaining propane level, pickup request date, and any fees. Ask for written confirmation of the account closure, final bill, tank pickup, and refund policy for remaining fuel if applicable.

    Moving, Selling a Home, or Closing an Account

    If you are moving, selling a home, buying a home with a propane tank, or closing a Suburban Propane account, contact Suburban Propane before the closing or move date. Ask whether the tank is leased or customer-owned, whether there is a transfer process, whether an inspection is required, and how final billing will be handled.

    Keep written records of the final gauge reading, move date, service address, buyer or seller details if applicable, and final account confirmation.

    Commercial, Agricultural, Fleet, and National Account Support

    Suburban Propane serves residential and business customers, including commercial, agricultural, forklift fuel, restaurant, hotel, construction, fleet autogas, reseller, and national account customers. Business support may require the business name, account number, delivery location, fuel use, equipment type, tax documentation, and service agreement.

    If the issue affects business operations, document the impact, delivery schedule, tank level, equipment affected, and case number. Ask for escalation through the business or national account support route if regular customer service cannot resolve the issue.

    Propane Safety, Pilot Lights, and Carbon Monoxide

    Suburban Propane’s safety information says propane is highly flammable when mixed with air and can be ignited by flames, electrical sparks, static electricity, smoking materials, and other ignition sources. If you smell gas, even faintly, leave the area and report the leak from a safe location.

    Suburban Propane strongly recommends that only a qualified professional light any pilot light that has gone out. The company also recommends propane gas detectors in certain locations and UL-listed carbon monoxide detectors according to manufacturer instructions.

    For free propane safety pamphlets, scratch-and-sniff safety materials, and propane safety booklets, Suburban Propane lists the Safety Information Request Center at 1-888-223-0029.

    Watch Out for Propane Payment Scams and Fake Support Numbers

    Propane customers should be cautious with fake support numbers, door-to-door imposters, suspicious payment links, phishing emails, fake delivery notices, and callers claiming your propane service will be shut off unless you pay immediately. Use SuburbanPropane.com, the My Account portal, the official phone number 1-800-776-7263, or your verified local service center.

    • Do not provide payment information through a link in an unexpected email or text without verifying it first.
    • Do not pay a caller demanding gift cards, crypto, wire transfer, or payment-app transfers.
    • Verify the identity of any technician or delivery person before allowing access to your property.
    • Do not share account passwords, portal login codes, or full payment details with suspicious callers.
    • Be careful with third-party bill-payment sites that are not operated by Suburban Propane.
    • If you see an unfamiliar propane charge, check your Suburban Propane account and contact your payment provider if the charge appears unauthorized.

    How to Escalate a Suburban Propane Customer Service Problem

    1. Call the main customer service number: Start with 1-800-PROPANE / 1-800-776-7263.
    2. Use urgent routing for safety issues: For gas smell, leaks, no heat, runout, or emergency delivery, call instead of using an online form.
    3. Document the issue: Save delivery tickets, invoices, photos, tank gauge readings, payment confirmations, service appointment details, and names of representatives.
    4. Ask for your local service center: Many delivery, tank, and service problems are handled locally, so ask for local follow-up when needed.
    5. Request a case number: Get a reference number for billing disputes, delivery problems, service appointments, account closures, tank removals, or refund requests.
    6. Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your documentation.
    7. Use written follow-up: For billing, closing an account, tank pickup, cancellation, refund, or pricing concerns, use the contact form or written confirmation so you have a record.
    8. Contact local authorities for safety concerns: If there is an immediate gas, fire, carbon monoxide, or life-safety issue, evacuate and call 911 or the local fire department.
    9. Contact your payment provider if needed: If a charge is unauthorized or a refund is unresolved, contact your bank, card issuer, or payment provider before the dispute deadline closes.

    Suburban Propane Customer Service Reviews on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 0 out of 5 stars for Suburban Propane based on 0 customer reviews. Because there are no Suburban Propane reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

    If you have contacted Suburban Propane about a delivery, emergency fuel request, suspected gas leak, billing issue, tank service, automatic delivery, budget plan, pricing concern, account closure, tank removal, or customer service response time, please share your experience below. Your review can help other propane customers understand what to expect before contacting Suburban Propane.

    What To Expect When Contacting Suburban Propane

    • Suburban Propane lists customer service as available 24/7/365.
    • For gas smell, suspected leaks, or carbon monoxide concerns, evacuate first and call from a safe location.
    • My Account and the mobile app can be used to make payments, order fuel, view service history, and request paperless billing.
    • Delivery and service issues may be handled by your local service center.
    • Running out of propane may require a leak check before service is restored.
    • Billing disputes are easier to resolve when you have invoice numbers, delivery tickets, gallon amounts, and payment records.
    • Tank removal, account closure, and moving issues should be confirmed in writing.
    • Propane safety issues should never be handled only through email or a web form.

    Frequently Asked Questions About Suburban Propane Customer Service

    What is the Suburban Propane customer service phone number?

    Suburban Propane customer service can be reached at 1-800-PROPANE / 1-800-776-7263.

    Is Suburban Propane customer service available 24/7?

    Yes. Suburban Propane states that customer service is available 24 hours a day, 7 days a week, 365 days a year.

    What should I do if I smell propane gas?

    Leave the area immediately. Do not use lights, appliances, phones, or anything that could create a spark. Once you are safely away, call Suburban Propane at 1-800-776-7263. If you suspect carbon monoxide or there is immediate danger, call 911.

    Can I report a gas leak through the Suburban Propane website?

    No. Suburban Propane says not to use the website to report a gas smell, sound, or visible leak. Evacuate and call from a safe location.

    How do I pay my Suburban Propane bill online?

    Use the Suburban Propane My Account portal or mobile app to make payments, order fuel, view service history, and request paperless billing.

    What happens if I run out of propane?

    Running out of propane can create safety risks. Suburban Propane’s safety information says a leak check may be required before the gas is turned back on. Contact Suburban Propane or a qualified professional.

    Where is Suburban Propane headquartered?

    Suburban Propane’s corporate mailing information is Suburban Propane Company HQ, 240 Route 10 West, P.O. Box 206, Whippany, NJ 07981-0206.

    Who do I call for Suburban Propane investor or K-1 questions?

    Investor Relations is listed at 973-503-9252. K-1 inquiries are listed at 888-878-0708.

    Can CustomerServiceNumbers.com order propane or fix my Suburban Propane account?

    No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Suburban Propane accounts, order fuel, dispatch service, process payments, issue refunds, close accounts, remove tanks, or contact Suburban Propane on your behalf.

    Related Customer Service Numbers Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Suburban Propane or Suburban Propane Partners, L.P.

    Share Your Suburban Propane Customer Service Experience

    Have you contacted Suburban Propane about a propane delivery, emergency delivery, billing issue, pricing concern, tank service, account closure, tank removal, automatic delivery, budget plan, safety issue, or customer service response time? Share your experience below to help other customers understand how Suburban Propane handles support requests.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Suburban Propane or Suburban Propane Partners, L.P. This page is provided for informational and review purposes only. Contact information, delivery policies, emergency procedures, pricing, fees, billing rules, account tools, tank service terms, safety recommendations, and support options may change. Always verify important details directly with Suburban Propane. For gas smells, suspected leaks, carbon monoxide concerns, fire, or immediate danger, evacuate and call emergency services or Suburban Propane from a safe location.

  • AmeriGas Customer Service: Delivery, Billing & Complaints

    AmeriGas customers may need assistance with a delayed propane delivery, low or empty tank, unexpected bill, price-per-gallon increase, delivery fee, tank rental, leak check, automatic delivery, account cancellation, tank removal, moving, or unresolved service complaint.

    The correct place to start depends on whether the issue is a propane emergency, delivery request, billing question, leased-tank matter, account change, or ordinary customer-service complaint.

    Below are AmeriGas’s current support options, emergency information, practical resolution steps, fee guidance, complaint escalation, and related consumer resources.

    AmeriGas contact information reviewed and updated in June 2026.

    AmeriGas Customer Service Help by Issue

    • Possible propane leak or immediate safety emergency: Leave the building or area immediately and call AmeriGas Emergency Services or 911 from a safe location.
    • Existing customer-service question: Call 1-800-263-7442, use MyAmeriGas chat, or submit the existing-customer contact form.
    • New residential or business service: Request an online quote or contact the new-customer department.
    • Tank is low and no delivery is scheduled: Check MyAmeriGas and contact Customer Service promptly, especially when the tank level is below 10%.
    • Automatic delivery was missed: Confirm whether an open delivery appears in MyAmeriGas and ask AmeriGas to review the tank level, usage history, and scheduling factors.
    • Will Call delivery: Place the order when the tank reaches approximately 30% to 40% rather than waiting until it is nearly empty.
    • Urgent delivery: Ask whether an expedited or emergency-delivery fee will apply before accepting the delivery.
    • Unexpected bill or fee: Review the invoice, price per gallon, delivery fees, tank rent, payment method, and service charges.
    • Disputed invoice: Contact AmeriGas promptly and request a written explanation of each disputed charge.
    • Tank rental or leased-equipment question: Review the residential agreement and ask whether minimum usage, annual equipment rent, or tank-removal terms apply.
    • Canceling propane service: Review the initial contract term, provide the required notice, and request written cancellation and tank-pickup confirmation.
    • Moving out of a propane-powered home: Contact AmeriGas to close or transfer the account and settle any remaining balance.
    • Grill-tank exchange complaint: Start with the retailer where the cylinder was purchased or exchanged, then contact AmeriGas when the problem involves the cylinder or exchange program.
    • Unresolved complaint: Keep case numbers, invoices, delivery records, and written communications and request supervisor review.

    How To Contact AmeriGas

    AmeriGas’s automated telephone system can accept propane orders and bill payments 24 hours a day. Live representative and chat hours are more limited.

    AmeriGas recommends contacting Customer Service Tuesday through Friday when possible for potentially faster telephone service.

    What To Do If You Smell Propane

    A suspected propane leak is an emergency, not an ordinary customer-service complaint.

    If you smell an odor similar to rotten eggs or skunk spray, hear gas escaping, or believe propane may be leaking:

    1. Do not operate lights, switches, telephones, appliances, or anything that could create a spark.
    2. Do not attempt to locate or repair the leak yourself.
    3. Keep flames, cigarettes, vehicles, and ignition sources away from the area.
    4. Leave the building or affected area immediately.
    5. Call 1-800-805-0659 or 911 from a safe location.
    6. Do not return until the property has been declared safe by qualified personnel.

    Do not use a public review, email form, or ordinary billing-support channel to report an active gas leak.

    How To Request an AmeriGas Propane Delivery

    Existing customers can request a propane delivery through MyAmeriGas or the automated telephone system.

    • Online: Sign in to MyAmeriGas and select the delivery-request option.
    • Automated Telephone Order: Call 1-800-263-7442 at any time.
    • Live Representative: Call during AmeriGas customer-service hours.
    • Chat: Sign in to MyAmeriGas and select Message Us.

    Customers may need to provide:

    • The AmeriGas account number
    • The current tank percentage
    • The delivery address
    • Gate codes or access instructions
    • Information about pets, locked gates, snow, or blocked driveways
    • The requested delivery type

    When Should a Will Call Customer Order Propane?

    AmeriGas currently recommends that Will Call customers request delivery when the tank reaches approximately 30% to 40%. This allows time for scheduling before the tank becomes critically low.

    Waiting until the tank is nearly empty may increase the risk of:

    • Running out of propane
    • Expedited or emergency-delivery fees
    • A required safety or leak check
    • Loss of heating, hot water, cooking, or generator service
    • Difficulty obtaining delivery during extreme weather

    AmeriGas Automatic Delivery Problems

    Automatic Delivery customers ordinarily do not need to place individual orders. AmeriGas estimates propane usage and schedules deliveries based on factors such as appliance use, prior consumption, weather, tank size, and account information.

    Customers should still monitor the physical tank gauge. An estimated tank level shown online may not exactly match the actual gauge.

    If Your Tank Is Low

    1. Check the physical tank gauge when it is safe to do so.
    2. Sign in to MyAmeriGas.
    3. Check whether a scheduled or open delivery appears.
    4. Update the estimated tank level online.
    5. If no order appears and the tank is below 10%, call 1-800-263-7442.
    6. Ask AmeriGas to review the usage factors used for automatic scheduling.
    7. Save the delivery confirmation and case number.

    Information To Document

    • The actual tank-gauge percentage
    • The estimated level shown online
    • The last delivery date
    • The number of gallons delivered
    • Recent changes in household usage
    • New appliances or additional occupants
    • Extended cold weather
    • Any prior missed delivery
    • The date you contacted AmeriGas

    If an Automatic Delivery account runs out, ask AmeriGas whether an emergency delivery, safety check, or system restart is required and which charges may apply.

    Delayed or Missed AmeriGas Deliveries

    A delayed delivery can affect heating, hot water, cooking, generators, agricultural operations, or business equipment. Contact AmeriGas before the tank reaches a critical level.

    Before Contacting Customer Service

    • Check the tank gauge
    • Review the scheduled delivery in MyAmeriGas
    • Confirm that payment or credit requirements have been met
    • Check whether the driveway and tank are accessible
    • Confirm that gates are unlocked
    • Make sure pets are secured
    • Review text or email delivery updates
    • Record any prior delivery estimate

    Questions To Ask AmeriGas

    • Is there an active delivery order?
    • What is the scheduled delivery window?
    • Has the order been assigned to a route?
    • Is payment or account verification holding the delivery?
    • Does the account show an access problem?
    • Will an urgent-delivery charge apply?
    • Can AmeriGas provide a case or order number?
    • What should the customer do if the tank reaches zero?

    Do not attempt to restart propane appliances or restore service after a complete runout unless instructed by a qualified propane professional.

    AmeriGas Urgent and Emergency Delivery Fees

    AmeriGas may charge additional fees when a customer requests delivery on short notice. The amount and availability can depend on the state, service agreement, customer type, and timing.

    Potential charges can include:

    • Expedited delivery
    • Emergency or urgent delivery
    • Will Call convenience fees
    • After-hours or weekend service
    • Safety assurance checks
    • Leak checks following an interruption of service

    Before agreeing to a short-notice delivery, ask:

    • The exact delivery fee
    • The expected delivery date
    • Whether a leak or safety check will also be required
    • Whether the charge can be waived when AmeriGas missed an Automatic Delivery
    • Whether the payment must be made in advance
    • Whether any other service fee will appear on the invoice

    AmeriGas fees can change and may vary by state. Review the current fee page and the agreement applicable to your account.

    AmeriGas Billing and Price-Per-Gallon Complaints

    An AmeriGas bill may include more than the price of propane. Charges can involve delivery, fuel recovery, safety compliance, equipment rent, service calls, leak checks, payment methods, or account termination.

    How To Review an AmeriGas Invoice

    Check:

    • The delivery date
    • The number of gallons delivered
    • The price per gallon
    • The tank percentage before and after delivery
    • Fuel recovery charges
    • Hazardous-material or safety-compliance fees
    • Tank or equipment rent
    • Service-dispatch charges
    • Leak or safety-check charges
    • Late fees
    • Credit-card surcharges
    • Credits or prior payments

    Why the Price Per Gallon May Change

    Unless a customer has a written fixed-price or other pricing agreement, AmeriGas states that propane prices may vary. Factors may include:

    • Location
    • Customer classification
    • Delivery method
    • Volume purchased
    • Tank ownership
    • Competitive conditions
    • Market and transportation costs
    • The date the order or delivery occurs

    A price quoted when opening the account may apply only to the first delivery unless AmeriGas confirms otherwise in writing.

    How To Dispute an AmeriGas Invoice

    1. Download or photograph the complete invoice.
    2. Compare it with earlier bills and the customer agreement.
    3. Identify each disputed line item.
    4. Call 1-800-263-7442.
    5. Ask the representative to explain the price and fee.
    6. Request correction of any confirmed error.
    7. Ask for a case number.
    8. Request the decision in writing.
    9. Keep payment records and correspondence.

    AmeriGas’s current residential terms state that invoice disputes should be reported within 30 days of receipt. Do not wait several billing cycles to question a charge.

    Common AmeriGas Fees

    Depending on the account and state, AmeriGas may assess charges involving:

    • Early termination
    • Fuel recovery
    • Hazardous-material and safety compliance
    • Tank or equipment rent
    • Safety assurance checks
    • Leak checks
    • Service dispatches
    • Will Call deliveries
    • Urgent or emergency delivery
    • Tank pickup
    • Paper invoices
    • Late payment
    • Credit-card payments

    These charges are not necessarily government fees. AmeriGas states that many are company-assessed charges used to recover operating, compliance, safety, or service costs.

    Fees vary by state and may change. Customers in states with separate propane rules should review the state-specific agreement.

    MyAmeriGas Account and Login Problems

    MyAmeriGas allows customers to:

    • Request propane delivery
    • View scheduled deliveries
    • Review delivery history
    • View invoices
    • Check prior prices per gallon
    • Make or schedule payments
    • Manage Auto Pay
    • Update contacts
    • Receive account alerts
    • Chat with Customer Service

    Creating an Account

    Customers generally need the AmeriGas account number and billing ZIP code. The account number can be found on a paper bill or obtained through Customer Service.

    The number printed on a delivery invoice left at the property may not be the same as the AmeriGas account number required for registration.

    Locked Account

    MyAmeriGas may lock an account after repeated unsuccessful login attempts. Use the Forgot Password option and confirm that the correct email address is being used as the username.

    Canceling a Scheduled Payment

    Customers may be able to cancel a future scheduled payment through MyAmeriGas until 11:59 p.m. ET on the day before the scheduled date. A payment already marked In Progress may no longer be canceled online.

    AmeriGas Tank Rental and Leased Equipment

    Customers should determine whether the propane tank is owned by the homeowner or leased from AmeriGas. Tank ownership affects supplier choice, maintenance responsibility, rental fees, and cancellation.

    AmeriGas’s residential terms state that leased equipment remains AmeriGas property. Customers generally may not allow another propane supplier to fill, move, disconnect, or service an AmeriGas-owned tank without permission.

    Annual Equipment Rent

    Annual equipment rent can vary based on:

    • Tank size
    • Type of equipment
    • Customer location
    • Annual propane use
    • Prior minimum-use arrangements
    • Inflation or other cost changes

    Some older agreements may waive tank rent when the customer meets a minimum annual propane-purchase requirement.

    Ask AmeriGas:

    • Who owns the tank?
    • What is the annual rental charge?
    • Is there a minimum-use requirement?
    • What maintenance is included?
    • Who owns the regulators and monitor?
    • What charges apply when service ends?

    How To Cancel AmeriGas Service

    Before canceling, review whether the tank is customer-owned or leased and whether the account is still within an initial contract term.

    AmeriGas’s general residential terms currently describe a three-year initial term for many customers leasing company equipment, followed by month-to-month renewal. State-specific terms may differ.

    Cancellation Steps

    1. Review the agreement and recent invoices.
    2. Determine who owns the tank.
    3. Call 1-800-263-7442.
    4. State that you are terminating propane service.
    5. Ask for the effective cancellation date.
    6. Ask whether an early-termination charge applies.
    7. Request an itemized final balance.
    8. Ask how remaining propane will be handled.
    9. Schedule pickup of any AmeriGas-owned tank or equipment.
    10. Request a cancellation and pickup case number.
    11. Send written notice through the contact form or email when appropriate.
    12. Keep all confirmation until the tank is removed and final bill is settled.

    Current Early-Termination Terms

    AmeriGas’s current general fee page lists a $149.99 early-termination fee for customers who lease equipment and end service before completing the initial term. State-specific exclusions or different agreements may apply.

    Do not assume that stopping Auto Pay, refusing a delivery, or telling a driver cancels the account. Complete the formal cancellation process and obtain written confirmation.

    AmeriGas Tank Pickup and Removal Complaints

    When AmeriGas owns the tank, the company generally removes its equipment after service ends. Tank pickup may involve scheduling delays, access requirements, remaining propane, underground equipment, and removal charges.

    Before Tank Pickup

    • Confirm the tank belongs to AmeriGas
    • Request the pickup order number
    • Ask for the estimated pickup window
    • Provide gate and access instructions
    • Photograph the tank and surrounding property
    • Ask how remaining propane will be credited or handled
    • Ask whether a tank-pickup fee applies
    • Confirm whether the tank is aboveground or underground

    Do not move, disconnect, pump out, sell, or allow another propane company to fill an AmeriGas-owned tank without written authorization.

    If pickup is delayed, keep the cancellation confirmation and every pickup case number. Ask AmeriGas whether rental or account charges will continue while the company-owned equipment remains on the property.

    Moving Out of a Home With AmeriGas Service

    AmeriGas currently directs moving customers to call 1-888-495-7697 to begin closing or transferring the account.

    Before moving:

    • Provide the move-out date
    • Confirm whether the tank is leased
    • Record the tank level
    • Settle outstanding invoices
    • Stop or transfer Auto Pay
    • Provide a forwarding address
    • Ask whether the new owner will assume service
    • Request written account-closure confirmation

    Do not assume that selling the property automatically transfers the propane account or leased-tank agreement to the buyer.

    AmeriGas Grill-Tank Exchange Complaints

    AmeriGas grill cylinders are commonly sold or exchanged through grocery stores, home-improvement stores, convenience stores, and self-service vending locations.

    Start with the retailer when the complaint involves:

    • The amount charged at checkout
    • A receipt or refund
    • A vending-machine payment
    • Incorrect inventory
    • A cylinder exchanged at that location

    Contact AmeriGas when the concern involves:

    • A damaged or defective AmeriGas cylinder
    • A valve problem
    • Questions about cylinder safety
    • The exchange program
    • An unresolved retailer complaint involving the propane cylinder

    Do not use, transport, or store a cylinder that appears damaged, leaks, or creates a safety concern.

    How To Escalate an Unresolved AmeriGas Complaint

    1. Identify the issue. Determine whether it involves safety, delivery, billing, pricing, equipment, cancellation, or tank removal.
    2. Contact Customer Service. Call 1-800-263-7442 or use MyAmeriGas chat.
    3. Request a case number. Keep every later contact connected to the case.
    4. State the requested resolution. Ask for delivery, a billing correction, fee review, tank pickup, cancellation, refund review, or written explanation.
    5. Save supporting records. Keep invoices, tank-level photographs, delivery history, contracts, payment records, and correspondence.
    6. Request supervisor review. Explain what the first representative was unable to resolve.
    7. Submit the complaint in writing. Use the official contact form and save the confirmation.
    8. Request the final decision in writing. Ask whether the complaint was corrected, denied, or remains under review.
    9. Review the applicable state agreement. Propane-service and tank-removal requirements can differ by state.
    10. Consider the appropriate outside resource. Depending on the issue, this may include a state propane regulator, public utility or energy office, fire marshal, consumer-protection agency, attorney general, card issuer, or court.

    For corporate and parent-company information, visit the AmeriGas Corporate Office Headquarters page.

    AmeriGas Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have enough published AmeriGas reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Automatic and Will Call deliveries
    • Low-tank or runout situations
    • Emergency and expedited delivery fees
    • Propane prices and billing
    • Tank and equipment rent
    • Leak or safety checks
    • Account cancellation
    • Tank pickup and removal
    • Customer-service response times
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than general assumptions about AmeriGas or its service areas.

    What To Include in Your AmeriGas Review

    • The city, state, and service area
    • Whether the account uses Automatic Delivery or Will Call
    • The approximate tank level
    • Whether the issue involved delivery, billing, pricing, equipment, or cancellation
    • The approximate dates involved
    • Whether AmeriGas opened a case
    • Which resolution you requested
    • How long it took to receive a response
    • Whether the issue was resolved

    Do not publish an account number, payment information, gate code, home address, contract number, or other sensitive information in a public review.

    AmeriGas Frequently Asked Questions

    What is the AmeriGas customer-service number?

    Existing AmeriGas customers can call 1-800-263-7442. Live representatives are currently available Monday through Friday from 7:00 a.m. to 8:00 p.m. ET and Saturday from 8:00 a.m. to 5:00 p.m. ET.

    What is the AmeriGas emergency number?

    For a suspected propane leak or propane emergency, leave the area immediately and call 1-800-805-0659 or 911 from a safe location.

    How do I order propane from AmeriGas?

    Eligible customers can request delivery through MyAmeriGas or call 1-800-263-7442. The automated telephone system accepts delivery requests 24 hours a day.

    When should I order propane?

    AmeriGas recommends that Will Call customers order when the tank reaches approximately 30% to 40%.

    What should an Automatic Delivery customer do when the tank is below 10%?

    Check MyAmeriGas for an open delivery order. If no order appears, contact AmeriGas immediately and provide the actual tank-gauge reading.

    Why did my AmeriGas price per gallon change?

    Unless the customer has a written pricing agreement, AmeriGas prices may vary by delivery date, location, volume, customer type, tank ownership, market conditions, and other factors.

    How long do I have to dispute an AmeriGas invoice?

    AmeriGas’s current general residential terms state that invoice disputes should be reported within 30 days of receiving the invoice.

    How do I cancel AmeriGas service?

    Call 1-800-263-7442 and request formal termination. Ask for the effective date, final balance, early-termination fee, tank-pickup process, and written confirmation.

    Does AmeriGas charge an early-termination fee?

    AmeriGas’s current general fee page lists a $149.99 early-termination fee for certain leased-equipment customers who cancel before the initial term ends. State and individual contract terms may differ.

    Does AmeriGas charge tank rent?

    AmeriGas may charge annual equipment rent while a company-owned tank or other leased equipment remains installed. The amount may depend on tank size, equipment, location, and annual propane use.

    Can another propane company fill an AmeriGas tank?

    AmeriGas’s residential terms state that only AmeriGas or its authorized representatives may fill company-owned leased equipment.

    How do I close an AmeriGas account when moving?

    AmeriGas currently directs moving customers to call 1-888-495-7697 to close or transfer service and settle the account.

    Where is AmeriGas headquartered?

    AmeriGas is headquartered at 460 North Gulph Road, King of Prussia, Pennsylvania 19406. Additional company information is available on the AmeriGas Corporate Office Headquarters page.

    Related Propane Customer Service Pages

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common customer problems, complaint information, account terms, and practical resolution steps.

    Our goal is not simply to repeat a customer-service phone number. We help consumers determine whether an issue involves emergency response, propane delivery, billing, MyAmeriGas, leased equipment, cancellation, tank removal, or another appropriate department.

    Reviews may be moderated for spam, profanity, account details, payment information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your AmeriGas Experience

    Have you contacted AmeriGas about a delayed delivery, tank runout, price increase, unexpected fee, leased tank, billing dispute, cancellation, tank pickup, or customer-service complaint?

    Leave a rating and review below. Include the service area, delivery type, approximate dates, support channel used, whether AmeriGas opened a case, how long it took to receive assistance, and whether the matter was resolved.

    Your experience may help another customer determine whether to contact emergency support, delivery service, billing, MyAmeriGas, tank services, or account cancellation.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with AmeriGas Propane, Inc., AmeriGas Propane, L.P., UGI Corporation, any AmeriGas office, or any propane retailer. AmeriGas does not provide customer support through this website. Contact AmeriGas directly regarding propane emergencies, deliveries, billing, tanks, equipment, cancellations, or account information.

    This page provides general consumer information and does not provide legal, regulatory, safety, or technical advice. The customer’s state-specific agreement, official AmeriGas terms, fee disclosures, and safety instructions control the individual account.

  • OUC Customer Service – Reviews And Complaints

    Before setting up service with OUC (Orlando Utilities Commission), it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. OUC is a municipal utility company that provides electricity and water services to customers in Orlando, Florida, and surrounding areas.

    How to Contact OUC

    You can reach OUC customer service using the following details:

    • Phone Number (Customer Support): 1-407-423-9018
    • Email Support: OUC does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website or manage inquiries through their OUC account.
    • Chat: Available through the OUC website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 6 PM (ET).
    • Corporate Address: Orlando Utilities Commission, 100 W. Anderson Street, Orlando, FL 32801, USA
    • Website: https://www.ouc.com/

    OUC Customer Support Reviews and Complaints

    When considering using OUC for your utility services, it’s helpful to review customer service feedback. OUC competes with other utility providers in the region, such as Duke Energy, Florida Power & Light (FPL), and Kissimmee Utility Authority (KUA). Customer reviews often highlight the reliability of OUC’s services, particularly in electricity and water supply. Many customers appreciate the ease of setting up accounts and managing bills online. However, some complaints focus on issues related to billing accuracy, outage response times, and the responsiveness of customer support, particularly when resolving disputes or addressing service interruptions.
    Comparing OUC with other utility providers like Duke Energy, Florida Power & Light (FPL), and Kissimmee Utility Authority (KUA), Ameren, can help you determine which company offers the best combination of service reliability, pricing, and customer support for your utility needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Orlando Utilities Commission (OUC). The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach Pepco Customer Service – Reviews And Complaints

    Before using Pepco for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Pepco, a subsidiary of Exelon Corporation, provides electric service to customers in Washington, D.C., and parts of Maryland.

    How to Contact Pepco

    You can reach Pepco customer service using the following details:

    • Phone Number (Customer Support): 1-202-833-7500
    • Phone Number (Power Outages/Emergencies): 1-877-737-2662
    • Email Support: Pepco does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available on the Pepco website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 8 PM (ET); emergency services are available 24/7.
    • Corporate Address: Pepco Holdings, 701 Ninth Street NW, Washington, DC 20068, USA
    • Website: https://www.pepco.com/

    Pepco Customer Support Reviews and Complaints

    When considering using Pepco for your utility services, it’s helpful to review customer service feedback. Pepco competes with other regional utility providers such as BGE (Baltimore Gas and Electric), Dominion Energy, Delmarva Power, and Washington Gas. Customer reviews often highlight the reliability of Pepco’s electric service and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payments and monitoring energy usage. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during outages or emergencies.
    Comparing Pepco with other utility providers like BGE, Dominion Energy, Delmarva Power, and Washington Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Pepco or Exelon Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach NYSEG Customer Service – Reviews And Complaints

    Before using NYSEG for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. NYSEG is a utility company serving electricity and natural gas to customers in upstate New York, providing reliable energy services to both residential and commercial customers.

    How to Contact NYSEG

    You can reach NYSEG customer service using the following details:

    • Phone Number (Customer Support): 1-800-600-2275
    • Phone Number (Power Outages): 1-800-600-2275
    • Email Support: NYSEG does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Not available
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 7 PM (ET); emergency services are available 24/7.
    • Corporate Address: NYSEG, 18 Link Drive, Binghamton, NY 13904, USA
    • Website: https://www.nyseg.com/

    NYSEG Customer Support Reviews and Complaints

    When considering using NYSEG for your utility services, it’s helpful to review customer service feedback. NYSEG competes with other utility providers in New York, such as National Grid, Con Edison, Baltimore Gas and Electric, Rochester Gas and Electric (RGE), and Central Hudson. Customer reviews often highlight the reliability of NYSEG’s services and the ease of managing accounts online, including bill payments and monitoring energy usage. Many customers appreciate the company’s efforts to restore power quickly during outages and the availability of energy efficiency programs. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during emergencies.
    Comparing NYSEG with other utility providers like National Grid, Con Edison, RGE, OGE, and Central Hudson can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity and natural gas needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with New York State Electric & Gas Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach OGE Customer Service – Reviews And Complaints

    Before using OGE for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. OGE, or Oklahoma Gas & Electric, provides electricity to over 850,000 customers in Oklahoma and western Arkansas, offering reliable energy services to both residential and commercial customers.

    How to Contact OGE

    You can reach OG&E customer service using the following details:

    • Phone Number (Customer Support): 1-800-272-9741
    • Phone Number (Power Outages): 1-800-522-6870
    • Email Support: OGE does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available on the OG&E website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 8 AM to 5 PM (CT); emergency services are available 24/7.
    • Corporate Address: OG&E, 321 N. Harvey Ave., Oklahoma City, OK 73102, USA
    • Website: https://www.oge.com/

    OGE Customer Support Reviews and Complaints

    When considering using OG&E for your utility services, it’s helpful to review customer service feedback. OG&E competes with other utility providers in the region such as PSO (Public Service Company of Oklahoma), Southwestern Electric Power Company (SWEPCO), Entergy Arkansas, and AEP (American Electric Power). Customer reviews often highlight the reliability of OG&E’s services and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payment, and the quick response to power outages. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during emergencies.
    Comparing OG&E with other utility providers like PSO, SWEPCO, NYSEG, Entergy Arkansas, RGE, FPL,  and AEP can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Oklahoma Gas & Electric. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • NV Energy Customer Service – Reviews And Complaints

    Before using NV Energy for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. NV Energy provides electricity to more than 1.4 million customers in the state of Nevada, serving communities in both northern and southern Nevada.

    How to Contact NV Energy

    You can reach NV Energy customer service using the following details:

    • Phone Number (Customer Support – Northern Nevada): 1-800-331-3103
    • Email Support: NV Energy does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available through the NV Energy website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7:30 AM to 6 PM (PT).
    • Corporate Address: NV Energy, 6226 W. Sahara Avenue, Las Vegas, NV 89146, USA
    • Website: https://www.nvenergy.com/

    NV Energy Customer Support Reviews and Complaints

    When considering using NV Energy for your utility services, it’s helpful to review their customer service feedback. NV Energy competes with other utility providers such as Pacific Gas and Electric (PG&E), Southern California Edison, Arizona Public Service (APS), and Rocky Mountain Power. Customer reviews often highlight the reliability of NV Energy’s services and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payment and monitoring energy usage. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during outages or emergencies.
    Comparing NV Energy with other utility providers like PG&E, Southern California Edison, SMUD, APS, Duquesne Light, and Rocky Mountain Power can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with NV Energy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach RGE Customer Service – Reviews And Complaints

    Before using Rochester Gas and Electric (RGE) for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. RGE, a subsidiary of AVANGRID, provides electricity and natural gas services to customers in the Rochester, New York area.

    How to Contact RGE

    You can reach RGE customer service using the following details:

    • Phone Number (Customer Support): 1-800-743-2110
    • Phone Number (Power Outages): 1-800-743-1701
    • Email Support: RGE does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available through the RGE website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 7 PM (ET); emergency services are available 24/7.
    • Corporate Address: Rochester Gas and Electric Corporation, 89 East Avenue, Rochester, NY 14649, USA
    • Website: https://www.rge.com/

    RGE Customer Support Reviews and Complaints

    When considering using RGE for your utility services, it’s helpful to review their customer service feedback. RGE competes with other utility providers such as National Grid, Con Edison, NYSEG (New York State Electric & Gas), and National Fuel Gas. Customer reviews often highlight the reliability of RGE’s services, the availability of energy efficiency programs, and the ease of managing accounts online. Many customers appreciate the responsiveness of RGE during power outages and the variety of payment options available. However, some complaints focus on issues related to billing accuracy, rate increases, and customer service response times.
    Comparing RGE with other utility providers like National Grid, Con Edison, NYSEG, and National Fuel Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity and natural gas needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Rochester Gas and Electric Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.