NYSEG customers may need help with an electric outage, natural gas emergency, high bill, payment, start or stop service request, meter reading, payment arrangement, smart meter, property-damage claim, or unresolved customer-service complaint. New York State Electric & Gas Corporation provides separate phone numbers for customer service, automated account help, electric emergencies, gas emergencies, and payment arrangements.
How to Contact NYSEG Customer Service
- Customer Service Representative: 1-800-572-1111
- Customer Service Hours: Monday-Friday, 7 a.m.-7 p.m. ET, excluding holidays
- 24/7 Automated Account Support: 1-800-600-2275
- Electric Outage / Electrical Trouble: 1-800-572-1131, available 24/7
- Natural Gas Emergency: 1-800-572-1121 or 911 from a safe location
- Payment Arrangements: 1-888-315-1755, Monday-Friday, 7 a.m.-7 p.m. ET, excluding holidays
- Deaf and Hard of Hearing: Dial 711 for New York Relay Service
- NYSEG Support: NYSEG Support Center
- Report an Electric Outage: NYSEG Outage Reporting
- Billing and Payment Options: NYSEG Payment Options
- Help With Your Bill: NYSEG Bill Assistance
- Customer Service Mailing Address: NYSEG, P.O. Box 5240, Binghamton, NY 13902-5240
- Corporate Office Mailing Address: NYSEG, P.O. Box 5224, Binghamton, NY 13902-5224
- Official Website: NYSEG.com
New York State Electric & Gas Corporation, commonly known as NYSEG, provides electric and natural gas service across a large portion of upstate New York. NYSEG is a wholly owned subsidiary of Avangrid, Inc.
Best NYSEG Support Route by Issue
- Power outage: Call 1-800-572-1131 or use NYSEG’s online outage-reporting tool.
- Downed wire or electrical trouble: Stay away from the wire and call 1-800-572-1131. Call 911 for an immediate life-threatening emergency.
- Smell of natural gas: Get up, get out and get away. From a safe location, call 1-800-572-1121 or 911.
- Billing or account question: Call customer service at 1-800-572-1111.
- Automated payment, meter reading or account information: Call 1-800-600-2275, available 24/7.
- Cannot afford the full bill: Call payment arrangements at 1-888-315-1755 or review NYSEG’s bill-assistance programs.
- Start or stop service: Use NYSEG’s online moving and account tools.
- Property-damage claim: Use NYSEG’s official claims process and keep receipts, photographs, estimates, and outage information.
- Unresolved complaint: Ask NYSEG for supervisor review before escalating the matter to the New York State Public Service Commission.
How to Report a NYSEG Power Outage
NYSEG electric customers can report an outage online, through the NYSEG mobile app, or by calling 1-800-572-1131.
Use the official NYSEG Electric Outage page to report or check an outage.
Before reporting an outage, determine whether the problem appears limited to the home. Check whether neighboring properties have electricity and whether a circuit breaker or fuse has tripped.
For downed wires:
- Stay away from the wire and anything touching it.
- Treat every downed wire as energized.
- Do not attempt to move a wire or drive over it.
- Call NYSEG at 1-800-572-1131.
- Call 911 when there is an immediate threat to life or property.
NYSEG Natural Gas Emergency Number
If you smell natural gas, hear an unexplained hissing or roaring sound near gas equipment, or otherwise suspect a gas leak, NYSEG instructs customers to get up, get out and get away.
After leaving the area, call:
- NYSEG Gas Emergency: 1-800-572-1121
- Emergency Services: 911
Do not operate electrical switches, appliances, phones, matches, or anything else that could create a spark while you are near the suspected leak.
Do not assume another person has already reported the problem.
NYSEG Billing and Payment Help
NYSEG provides several ways to manage and pay a utility bill, including online payments, AutoPay, eBill, Budget Billing, the NYSEG mobile app, automated phone payments, mailed payments, and approved in-person payment locations.
The 24-hour automated number is 1-800-600-2275. Customers can use the automated system for functions such as billing, payments, account balances, and meter readings.
For a billing question that requires a representative, call 1-800-572-1111, Monday-Friday from 7 a.m.-7 p.m. ET, excluding holidays.
When questioning a high or unexpected bill, have:
- NYSEG account number
- Service address
- Current and previous bills
- Meter reading, if relevant
- Payment confirmations
- Dates of previous customer-service contacts
- Any case or reference number
Do not publish your full NYSEG account number, payment information, Social Security number, login credentials, or other private account information in a public review.
NYSEG Payment Arrangements and Bill Assistance
Customers having difficulty paying their NYSEG bill should contact the company before the account becomes harder to resolve.
NYSEG’s payment-arrangement number is 1-888-315-1755. NYSEG lists payment-arrangement support Monday-Friday from 7 a.m.-7 p.m. ET, excluding holidays.
Eligible customers may also have access to programs or options including:
- Payment agreements
- Budget Billing
- Energy Assistance Program (EAP)
- Enhanced Energy Affordability Program (EEAP)
- Home Energy Assistance Program (HEAP)
- Project SHARE
- Special services for qualifying customers
Eligibility and program terms can change. Use the official NYSEG Help With Your Bill page for current assistance information.
NYSEG Start, Stop or Move Service
Customers moving into or out of the NYSEG service area can use NYSEG’s online tools to start or stop electric or natural gas service.
The official NYSEG Moving page provides current instructions for:
- Starting service
- Stopping service
- Managing a move
- Upgrading service
- Relocating a meter
When starting service, customers may need the service address, billing address, requested start date, identification information, telephone number, and information for other people authorized to access the account.
NYSEG Mobile App
NYSEG provides a mobile app for residential customers with an eligible online account.
The app can be used to:
- View account information
- Pay a bill
- Report an outage
- Check outage information
- Submit a meter reading
- Enroll in AutoPay
- Enroll in Budget Billing
- Update account contact information
Customers can find the current app information through the NYSEG Mobile App page.
NYSEG Property Damage and Outage Claims
Customers who believe NYSEG may be responsible for property damage, personal injury, or another covered loss can submit a claim for review.
NYSEG states that claims are evaluated individually and generally require supporting information. Customers should preserve:
- Photographs
- Repair estimates
- Purchase records and receipts
- Dates and times
- Outage information
- Relevant correspondence
- Other evidence supporting the claimed loss
Use the official NYSEG Claims page for current claim instructions.
NYSEG also maintains separate relief provisions that may apply to qualifying prolonged outages. Eligibility requirements should be checked directly with NYSEG rather than assuming every outage qualifies for reimbursement.
How to Escalate a NYSEG Customer Service Complaint
NYSEG publishes a complaint procedure for customers who believe their concern has not been adequately resolved.
- Call NYSEG customer service at 1-800-572-1111.
- Explain the issue and requested resolution clearly.
- Keep bills, payment confirmations, outage records, photographs, notices, and previous correspondence.
- Ask for a case or reference number when available.
- If the representative does not adequately resolve the matter, ask to speak with a supervisor.
- If the complaint remains unresolved, consider contacting the New York State Public Service Commission.
NYSEG lists the New York State Public Service Commission toll-free Helpline as 1-800-342-3377, Monday-Friday from 8:30 a.m.-4 p.m.
NYSEG states that when the PSC is reviewing a billing complaint, customers are not required to pay the disputed portion of the bill during the review. The remaining balance and future bills should still be paid when due.
NYSEG Customer Service Reviews and Complaints
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Because there are currently no published customer reviews on this CSN listing, there is not enough firsthand review information here to identify a reliable positive or negative NYSEG customer-service trend.
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About NYSEG
New York State Electric & Gas Corporation is an Avangrid utility serving electric and natural gas customers across upstate New York.
NYSEG currently reports more than 900,000 electric customers and more than 270,000 natural gas customers. Its service territory covers a substantial portion of upstate New York.
NYSEG is a wholly owned subsidiary of Avangrid, Inc. Avangrid is part of the Iberdrola Group.
Frequently Asked Questions
What is the NYSEG customer-service phone number?
Call 1-800-572-1111 to speak with a NYSEG customer-service representative. Current representative hours are Monday-Friday from 7 a.m.-7 p.m. ET, excluding holidays.
What is the NYSEG power-outage number?
Call 1-800-572-1131 for an electric outage or electrical trouble. Outages can also be reported online or through the NYSEG mobile app.
Is 1-800-600-2275 the NYSEG outage number?
No. NYSEG currently identifies 1-800-600-2275 as its 24/7 automated account-support number. Electric outages and electrical trouble should be reported at 1-800-572-1131.
What is the NYSEG natural-gas emergency number?
Call 1-800-572-1121 from a safe location if you suspect a natural gas leak. Call 911 for an emergency.
What number do I call for a NYSEG payment arrangement?
Call 1-888-315-1755. NYSEG currently lists payment-arrangement support Monday-Friday from 7 a.m.-7 p.m. ET, excluding holidays.
How do I report a NYSEG outage online?
Use the official NYSEG outage-reporting page.
Who owns NYSEG?
New York State Electric & Gas Corporation is a wholly owned subsidiary of Avangrid, Inc. Avangrid is a member of the Iberdrola Group.
How do I file a complaint about NYSEG?
Start with NYSEG customer service and request supervisor review if necessary. If the matter remains unresolved, NYSEG directs customers to the New York State Public Service Commission, which operates a consumer Helpline at 1-800-342-3377.
Related New York Utility Customer Service Pages
- National Grid Customer Service
- Rochester Gas & Electric Customer Service
- NYSEG Corporate Office Headquarters
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If you contacted NYSEG about an electric outage, natural gas emergency, high bill, payment, payment arrangement, meter reading, smart meter, start or stop service request, property-damage claim, service disconnection, or another customer-service concern, describe what happened, which NYSEG support route you used, how the company responded, and whether the issue was resolved.
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CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with NYSEG, New York State Electric & Gas Corporation, Avangrid, Iberdrola, or the New York State Public Service Commission. CustomerServiceNumbers.com cannot access NYSEG accounts, report outages on behalf of customers, restore electric or natural gas service, make payments, establish payment arrangements, approve claims, adjust bills, or resolve utility complaints. Phone numbers, hours, assistance programs, payment procedures, mailing addresses, and support options can change. Verify important information through NYSEG’s official website.