OG&E customers may need help with a power outage, downed power line, high electric bill, payment arrangement, service disconnection, account login, starting or stopping electric service, streetlight outage, meter issue, or another customer-service concern. Oklahoma Gas and Electric Company provides electric service in Oklahoma and western Arkansas and has separate contact numbers for residential support, outages, business customers, and construction services.
How to Contact OG&E Customer Service
- Residential Customer Support – OKC Metro: 405-272-9741
- Residential Customer Support – All Other Areas: 1-800-272-9741
- Residential Customer Service Hours: Monday-Friday, 8 a.m.-5 p.m. CT
- Outages, Emergencies and Downed Lines – OKC Metro: 405-272-9595
- Outages, Emergencies and Downed Lines – All Other Areas: 1-800-522-6870
- Emergency / Outage Support: Available 24/7
- Pay by Phone: 1-877-306-9274
- Business Customer Support: 1-888-988-9747
- Hearing or Speech Assistance: Dial 711 or 1-800-722-0353 for Oklahoma Relay
- OG&E Contact Page: OG&E Contact Us
- Outage Center: OG&E Outage Center
- Financial Assistance: OG&E Financial Assistance
- Business / Mailing Address: Oklahoma Gas and Electric Company, 321 North Harvey, P.O. Box 321, Oklahoma City, OK 73101-0321
- Payment Address: OG&E, P.O. Box 24990, Oklahoma City, OK 73124-0990
- Official Website: OGE.com
OG&E, formally Oklahoma Gas and Electric Company, is a regulated electric utility serving approximately 915,000 customers in Oklahoma and western Arkansas. OG&E is a subsidiary of OGE Energy Corp.
Best OG&E Support Route by Issue
- Power outage: Report the outage through the OG&E app, online, by text if enrolled in myOGEalerts, or by calling the outage number for your area.
- Downed power line: Stay away and immediately call OG&E’s 24-hour emergency number. Call 911 when there is an immediate threat to life or property.
- High bill or billing question: Review the bill and usage history online, then contact residential customer support if an explanation is needed.
- Past-due balance: Check whether the account qualifies for an online payment arrangement or other financial assistance.
- Start, stop or transfer service: Use OG&E’s online service-change tools.
- Streetlight outage: Report it through the OG&E app or outage-reporting system and provide the exact location.
- Business account: Call the Business Advantage Group at 1-888-988-9747.
- Online-account problem: Use the OG&E Help Center or call residential customer support.
- Unresolved regulated utility complaint: Contact OG&E first, then use the appropriate Oklahoma or Arkansas utility regulator if the matter remains unresolved.
How to Report an OG&E Power Outage
OG&E provides several ways to report a power outage:
- Use the OG&E mobile app.
- Report the outage online through the OG&E Outage Center.
- Text OUT to 405-500-7554 if enrolled in myOGEalerts.
- Call 405-272-9595 in the Oklahoma City metro.
- Call 1-800-522-6870 in all other areas.
OG&E also provides its System Watch outage map so customers can view areas experiencing electric-service interruptions and available restoration information.
If only one home appears to be without power, check the breaker panel before reporting an outage. Do not attempt to inspect, move, or repair electrical utility equipment yourself.
OG&E Downed Power Line Safety
A fallen or damaged electric line can remain energized even when it does not spark or move.
If you see a downed power line:
- Stay far away from the line and anything touching it.
- Keep children and pets away.
- Do not touch a fence, tree, vehicle, puddle, or object that may be in contact with the wire.
- Do not attempt to move the wire.
- Call 405-272-9595 in the OKC metro or 1-800-522-6870 elsewhere.
- Call 911 when there is an immediate public-safety emergency.
OG&E Billing and Payment Help
Customers can manage bills and payments through OGE.com and the OG&E mobile app.
Available options include:
- Online bill payment
- Guest payment
- Auto Pay
- Paperless Billing
- Billing and payment history
- Average Monthly Billing
- Payment arrangements for qualifying past-due balances
- Payments through myOGEalerts when enrolled
For telephone payments, OG&E currently directs customers to U.S. Payments at 1-877-306-9274.
Use the official OG&E Billing and Payment page for current payment methods and terms.
OG&E High Bill Questions
If an electric bill is substantially higher than expected, compare it with previous bills before contacting customer support.
Review:
- Total electricity usage
- Number of days in the billing period
- Recent unusually hot or cold weather
- Current rate plan
- Fuel adjustment charges
- Previous unpaid balances
- Payment history
- Changes in household appliances or electric usage
OG&E’s Energy Insights tools can help customers review energy use and identify appliances or activities that may be contributing to consumption.
If the bill still appears incorrect, call customer support with the bill and account information available.
OG&E Payment Arrangements and Financial Assistance
Customers with a past-due balance may be able to establish a payment arrangement online or through the OG&E app.
OG&E also lists several assistance resources, including its Low-Income Assistance Program and Lend-a-Hand program. The Low-Income Assistance Program provides a monthly bill credit to qualifying customers under current program rules.
Visit the official OG&E Financial Assistance page to check current eligibility, application procedures, and available programs.
Customers who receive a cut-off or shut-off notice should address it promptly rather than waiting until the scheduled disconnection date.
OG&E Service Disconnection and Reconnection
Customers facing disconnection should review the notice and contact OG&E if they need billing information, payment-arrangement assistance, or clarification about the amount required.
OG&E states that after it receives the required payment, reconnection typically takes approximately 24 to 48 hours.
If service remains off after the indicated period:
- Confirm that the required payment was successfully processed.
- Check the home’s breakers.
- Review the account for updated restoration information.
- Contact OG&E if service should have been restored.
Do not report a billing-related disconnection as a weather or system outage without first confirming the account status.
Start, Stop or Transfer OG&E Service
Customers moving into, out of, or within the OG&E service territory can manage electric service online.
Use the official OG&E Start, Stop and Transfer Service page.
For a new residential account, customers may need:
- Social Security number or other requested identification
- New service address
- Move-in date
- Contact information
- Lease or property documentation in some circumstances
Customers moving out can also request that service be stopped and a final bill issued.
OG&E Online Account and Mobile App
An OG&E online account or mobile app can be used to manage many routine service needs without calling customer support.
Features include:
- Viewing and paying bills
- Reviewing payment history
- Monitoring energy usage
- Managing Auto Pay
- Using Paperless Billing
- Reporting outages
- Receiving outage and billing alerts
- Managing payment arrangements
- Updating certain account settings
Customers setting up online access may need an activation code from a recent OG&E bill. If the code is unavailable, contact customer support.
OG&E Streetlight Outages
OG&E recommends reporting a streetlight outage through the OG&E app, which allows customers to identify the light’s location using a map.
Streetlights can also be reported through OG&E’s online outage tools.
Provide:
- Exact street or intersection
- Nearest address
- Pole number when visible
- Whether the light is completely out, flickering, or operating during daylight
Streetlight repairs are different from residential power outages and may require additional time depending on the equipment and type of repair.
OG&E Utility Scams
Customers should be cautious of unexpected calls or messages claiming electric service will be immediately disconnected unless a payment is made through an unusual method.
Caller ID alone is not proof that a call came from OG&E.
If a payment demand appears suspicious:
- Do not give the caller account credentials or payment information.
- Do not follow payment instructions from an unexpected text or email.
- End the call.
- Check the account directly at OGE.com or through the OG&E app.
- Call a verified OG&E number independently.
How to Escalate an OG&E Customer Service Complaint
- Contact OG&E using the customer-support number appropriate for your location.
- Explain the billing, service, payment, outage, or account issue clearly.
- Keep bills, payment confirmations, notices, screenshots, photographs, and previous correspondence.
- Ask for the issue to be reviewed further if the first contact does not resolve it.
- Record any case number and the dates of previous contacts.
- If a regulated utility issue remains unresolved, contact the appropriate state regulator.
For Oklahoma customers, the Oklahoma Corporation Commission Consumer Services division accepts regulated public-utility complaints. Its Consumer Services numbers are 405-521-2331 and toll-free in Oklahoma at 1-800-522-8154.
The official complaint page is Oklahoma Corporation Commission Public Utility Complaints.
Arkansas customers can use the Arkansas Public Service Commission, which provides Consumer Services and utility complaint resources.
OG&E Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 OG&E customer reviews.
Because no reviews are currently published on this CSN listing, there is not enough firsthand CustomerServiceNumbers.com feedback to identify a reliable positive or negative trend involving OG&E billing, outage restoration, rates, payment assistance, account service, or customer support.
If you have contacted OG&E, you can share your own experience in the review section below.
About OG&E
Oklahoma Gas and Electric Company was incorporated in 1902 and provides electric service across Oklahoma and western Arkansas.
OG&E currently serves approximately 915,000 customers and is the principal utility subsidiary of OGE Energy Corp.
OG&E’s service territory includes Oklahoma City and other communities across Oklahoma as well as Fort Smith and surrounding portions of western Arkansas.
Frequently Asked Questions
What is the OG&E customer-service phone number?
Residential customers in the Oklahoma City metro can call 405-272-9741. Customers in other areas can call 1-800-272-9741. Current residential support hours are Monday-Friday, 8 a.m.-5 p.m. CT.
What is the OG&E outage number?
Call 405-272-9595 in the Oklahoma City metro or 1-800-522-6870 in all other areas. Outage and emergency reporting is available 24/7.
Can I report an OG&E outage by text?
Yes. Customers enrolled in myOGEalerts can text OUT to 405-500-7554.
How do I pay an OG&E bill by phone?
OG&E currently lists U.S. Payments at 1-877-306-9274 for telephone bill payments.
How do I start or stop OG&E service?
Use OG&E’s online Start/Stop/Transfer tools to start service at a new address, stop existing service, or transfer service when moving within the service area.
Does OG&E offer payment arrangements?
Qualifying customers with past-due balances may be able to create and manage a payment arrangement through OGE.com or the OG&E app.
Who owns OG&E?
Oklahoma Gas and Electric Company is a subsidiary of OGE Energy Corp.
How many customers does OG&E serve?
OG&E currently reports approximately 915,000 customers in Oklahoma and western Arkansas.
Where is OG&E located?
Current company filings list Oklahoma Gas and Electric Company at 321 North Harvey, P.O. Box 321, Oklahoma City, Oklahoma 73101-0321.
How do I complain about OG&E?
Contact OG&E first and keep documentation of the issue. Oklahoma customers with an unresolved regulated utility complaint can contact the Oklahoma Corporation Commission. Arkansas customers can use the Arkansas Public Service Commission’s Consumer Services resources.
Related Electric Utility Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Oklahoma Gas and Electric Company, OG&E, OGE Energy Corp., the Oklahoma Corporation Commission, or the Arkansas Public Service Commission.
Share Your OG&E Customer Service Experience
If you contacted OG&E about a power outage, downed line, high bill, payment, payment arrangement, shutoff notice, service reconnection, start or stop service request, streetlight, meter, account login, or another customer-service concern, describe what happened, which support route you used, how OG&E responded, and whether the problem was resolved.
Privacy warning: Do not publish your OG&E account number, Social Security number, bank or payment information, service address, password, activation code, shutoff notice, private correspondence, or other sensitive account information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Oklahoma Gas and Electric Company, OG&E, OGE Energy Corp., the Oklahoma Corporation Commission, or the Arkansas Public Service Commission. CustomerServiceNumbers.com cannot access OG&E accounts, report outages on behalf of customers, restore electricity, process payments, establish payment arrangements, stop a disconnection, adjust bills, or respond on behalf of OG&E. Phone numbers, hours, payment options, assistance programs, outage procedures, rates, addresses, and support routes can change. Verify important information through OG&E’s official website.