If you need help with an AEP bill, power outage, downed wire, safety hazard, payment arrangement, start/stop service request, streetlight problem, tree issue, meter concern, or electric service complaint, start by identifying your AEP operating company. American Electric Power serves customers through regional utilities, so the correct AEP customer service phone number depends on your service area.
AEP Customer Service Phone Numbers and Support
AEP customer service is handled through regional operating companies such as AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company. If you are unsure which AEP company serves you, check your electric bill, enter your ZIP code on AEP.com, or use the operating-company links below.
- AEP Ohio customer service phone number: 1-800-672-2231
- AEP Texas customer service phone number: 1-877-373-4858
- Appalachian Power customer service phone number: 1-800-956-4237
- Indiana Michigan Power customer service phone number: 1-800-311-4634
- Kentucky Power customer service phone number: 1-800-572-1113
- Public Service Company of Oklahoma customer service phone number: 1-833-776-7697
- SWEPCO customer service phone number: 1-888-216-3523
- AEP customer assistance page: AEP Contact Us
- AEP outage reporting page: Report an AEP Outage
- AEP Ohio outage reporting: Report an AEP Ohio Outage
- AEP Ohio fraud and scam help: Report Fraud and Scams
- AEP corporate headquarters: 1 Riverside Plaza, Columbus, OH 43215
- AEP corporate phone number: 1-614-716-1000
AEP’s corporate phone number is not the best route for outages, billing, payments, safety hazards, or account-specific customer service. For those issues, contact the AEP operating company shown on your electric bill or use AEP’s ZIP-code support tools.
Choose the Correct AEP Support Route
Use the route below that best matches your AEP issue.
- Power outage: Use your operating company’s outage page or call the correct customer service phone number for your area.
- Downed wire or safety hazard: Stay far away and call your AEP operating company immediately. If there is an immediate danger, call 911 first.
- Billing question: Sign in to your AEP operating-company account or call the number listed on your bill.
- Payment arrangement or assistance: Use AEP’s payment-assistance tools for your ZIP code or contact your operating company before the account becomes further past due.
- Start, stop, or transfer service: Use AEP’s start/stop/transfer service tool or contact the operating company serving your address.
- Streetlight problem: Use your operating company’s streetlight reporting tool and provide the pole number or exact location if available.
- Tree problem near power lines: Report the issue to your AEP operating company. Do not trim trees near power lines yourself.
- Scam or suspicious payment demand: Hang up, do not pay with prepaid cards or unusual payment methods, and call the verified AEP number for your service area.
What to Have Ready Before Contacting AEP
Having the right details ready can help AEP locate your account, outage, meter, or service issue faster.
- Your AEP operating company name
- Your AEP account number, if available
- The service address
- The phone number and email address on the account
- Your ZIP code
- The outage address or location
- Whether nearby homes or businesses also lost power
- Any visible safety hazard, such as a downed wire, sparking equipment, damaged pole, or tree on a line
- Billing statement, payment date, and payment confirmation number for billing issues
- Disconnect notice, payment arrangement details, or assistance-program paperwork if relevant
- Meter number, pole number, or streetlight location if available
- Case number from any prior AEP contact
Common Reasons Customers Contact AEP
- Power outages
- Downed wires or electrical safety hazards
- Billing questions
- Payment arrangements or extensions
- Energy assistance programs
- Starting, stopping, or transferring electric service
- Streetlight problems
- Tree limbs near power lines
- Meter questions
- High bill concerns
- Service disconnection or reconnection
- Business electric service
- Outage alerts and notification preferences
- Scam calls, fake disconnect threats, or suspicious payment requests
AEP Operating Company Phone Numbers
AEP customers should contact the operating company that serves their address. Use your bill, ZIP code, or account login to confirm the correct company.
AEP Ohio Customer Service
AEP Ohio customer service can be reached at 1-800-672-2231. Use this number for AEP Ohio billing, outage, service, safety hazard, payment, account, and power problem support.
AEP Texas Customer Service
AEP Texas customer service can be reached at 1-877-373-4858. AEP Texas is a wires and delivery company in a deregulated Texas market, so some billing and payment questions may need to go through your Retail Electric Provider instead of AEP Texas.
Appalachian Power Customer Service
Appalachian Power customer service can be reached at 1-800-956-4237. Appalachian Power serves AEP customers in parts of Virginia, West Virginia, and Tennessee.
Indiana Michigan Power Customer Service
Indiana Michigan Power customer service can be reached at 1-800-311-4634. Use this number for I&M billing, outage, service, and account support.
Kentucky Power Customer Service
Kentucky Power customer service can be reached at 1-800-572-1113. Use this number for Kentucky Power billing, outage, service, and account questions.
Public Service Company of Oklahoma Customer Service
Public Service Company of Oklahoma, also known as PSO, can be reached at 1-833-776-7697. Use this number for PSO customer service, billing, outage, and account support.
SWEPCO Customer Service
Southwestern Electric Power Company, also known as SWEPCO, can be reached at 1-888-216-3523. SWEPCO serves customers in Arkansas, Louisiana, and parts of Texas.
Outages, Downed Wires, and Safety Hazards
If your power is out, report the outage through your AEP operating company’s outage page or customer service number. AEP outage tools may allow you to report an outage, check outage status, view an outage map, and sign up for outage alerts.
If you see a downed wire, sparking equipment, damaged pole, tree on a line, or another electrical safety hazard, stay far away. Never touch a downed line, never drive over a downed line, and do not try to move trees or debris near power lines. Call the correct AEP operating company immediately and call 911 if there is an urgent danger.
Billing, Payments, and Payment Assistance
For billing questions, sign in to your AEP operating-company account or call the number on your bill. AEP’s customer-assistance tools can help route customers to bill payment, understanding a bill, payment arrangements, extensions, assistance programs, and business-account support.
If you cannot pay your bill on time, contact AEP before the account becomes further past due. Ask about payment arrangements, extensions, federal or state assistance, budget billing, average monthly payment options, and any local utility assistance programs available in your area.
Start, Stop, or Transfer Electric Service
If you are moving, use AEP’s start, stop, or transfer service route for your ZIP code. Have your current service address, new service address, move date, identification details, phone number, email address, and landlord or property information ready if applicable.
Ask for confirmation of the final meter read, final bill timing, service start date, deposit requirements, and whether there are any past-due balances that could affect new service.
High Bill, Meter, and Usage Questions
If your AEP bill is higher than expected, compare the bill with prior months and review weather, usage, rate changes, service period length, estimated reads, fees, payment plan amounts, and any past-due balance. You can also check whether your operating company offers usage tools, energy-saving tips, alerts, and billing programs.
If you suspect a meter issue, contact your AEP operating company and ask what steps are available for meter review, usage analysis, or service investigation. Do not open, remove, or tamper with any electric meter.
Streetlights, Trees, and Other Power Problems
AEP operating-company tools may allow customers to report streetlight outages, tree problems, power theft, or other electrical issues. For streetlights, provide the exact location, nearby address, pole number, and whether the light is out, flickering, or staying on during the day.
For trees near power lines, do not attempt to trim them yourself. Contact AEP and ask whether the issue should be handled by forestry, distribution, or emergency crews.
AEP Scam and Payment Safety Warnings
Utility scams often involve fake disconnect threats, fake meter replacement fees, fake discounts, prepaid card demands, and calls that appear to come from an AEP number. AEP Ohio says it never asks customers to use prepaid debit cards for payment and advises customers to hang up and call the verified AEP number if they suspect a scam.
- Do not pay with prepaid debit cards, gift cards, cryptocurrency, Zelle, Cash App, Venmo, or wire transfer if someone threatens immediate shutoff.
- Do not call back a phone number left in a suspicious voicemail or text.
- Use the customer service phone number on your AEP bill or the verified operating-company number listed above.
- Do not share usernames, passwords, bank account numbers, credit card numbers, Social Security numbers, or account security details with suspicious callers.
- If someone claims you need a new meter but must pay immediately, contact your AEP operating company before paying anything.
- If you were scammed, contact local police through the non-emergency number and report the scam to your AEP operating company.
How to Escalate an AEP Complaint
If AEP customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct department. Depending on the issue, this may be billing, payment assistance, outage restoration, service connection, meter operations, forestry, streetlights, business service, safety, or a regional operating-company team.
Keep a written timeline with outage dates, billing statements, payment confirmations, case numbers, representative names if provided, photos, meter details, service address, safety-hazard reports, and promised follow-up dates. If the issue involves a shutoff notice, medical need, or safety hazard, ask what urgent-response options are available and document every contact.
If the issue needs corporate-level review, an American Electric Power Corporate Office Headquarters page would be a useful related resource once created or updated.
AEP Reviews and Complaints on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently does not have enough published AEP reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own AEP customer service experience below.
When leaving a review, describe the operating company involved, the issue, the support route used, how long it took, whether AEP resolved the problem, and what other customers should know. Do not post account numbers, service addresses, phone numbers, email addresses, billing screenshots, payment confirmations, shutoff notices, meter numbers, or medical details.
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AEP Customer Service FAQs
What is the AEP customer service phone number?
AEP customer service phone numbers vary by operating company. AEP Ohio is 1-800-672-2231, AEP Texas is 1-877-373-4858, Appalachian Power is 1-800-956-4237, Indiana Michigan Power is 1-800-311-4634, Kentucky Power is 1-800-572-1113, PSO is 1-833-776-7697, and SWEPCO is 1-888-216-3523.
Is 1-800-672-2231 the main AEP phone number?
1-800-672-2231 is the AEP Ohio customer service number. Customers in other AEP service areas should use the operating-company number listed on their bill or the AEP ZIP-code support tools.
How do I report an AEP outage?
Report an outage through your AEP operating company’s outage page or by calling the customer service number for your service area. For downed wires or safety hazards, stay away and report the hazard immediately.
What should I do if I see a downed AEP power line?
Stay far away, keep others away, do not touch the line or anything touching it, and call your AEP operating company immediately. Call 911 first if there is an immediate danger.
How do I get payment assistance from AEP?
Use AEP’s customer-assistance tools or call the operating-company number on your bill. Ask about payment arrangements, extensions, assistance programs, average monthly payments, and local utility assistance options.
Where is AEP headquartered?
American Electric Power is headquartered at 1 Riverside Plaza, Columbus, OH 43215. The corporate phone number is 1-614-716-1000.
How do I avoid AEP utility scams?
Do not pay suspicious callers with prepaid cards, gift cards, cryptocurrency, wire transfer, or payment apps. Hang up and call the verified AEP operating-company number on your bill or listed above.
Page Update Note
This AEP customer service page was updated on June 26, 2026, to reflect current AEP operating-company customer service phone numbers, outage and safety-hazard routing, billing and payment-assistance guidance, start/stop service support, scam warnings, corporate headquarters information, and live CSN review-status information.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with American Electric Power, AEP, AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, PSO, SWEPCO, or any company listed on this website.
Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For outages, downed wires, billing, payments, service transfers, shutoff notices, or safety hazards, always verify details directly with the AEP operating company responsible for your address.
Share Your AEP Customer Service Experience
Have you contacted AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, PSO, SWEPCO, or another AEP support route about an outage, billing issue, payment arrangement, service transfer, streetlight problem, tree issue, safety hazard, or scam attempt? Share your experience below to help other utility customers.
Privacy reminder: Do not post your AEP account number, service address, phone number, email address, billing screenshot, payment confirmation, disconnect notice, meter number, medical equipment details, or any other private account information in a public review.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with American Electric Power, AEP, AEP Ohio, AEP Texas, Appalachian Power, Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, SWEPCO, or AEP.com. This page is for informational and consumer-review purposes only. Phone numbers, outage tools, service areas, billing rules, payment-assistance options, safety procedures, rates, fees, and website links can change. Always confirm important details directly with the AEP operating company responsible for your account or service address.
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