Con Edison Customer Service, Outages and Billing Help

Con Edison customers can use the verified information below for gas or electric emergencies, power outages, billing questions, payment assistance, service changes, disconnected-service notices, outage claims and unresolved utility complaints. Con Edison provides electricity, natural gas and steam service in New York City and Westchester County, but the services available at a specific address can vary.

Con Edison customer-service numbers

Issue	Number or support route
Gas or electric emergency	1-800-752-6633; call only after leaving a suspected gas-leak area
General customer service and billing	1-800-752-6633
Power outage or electrical-service problem	Report and track a service problem or call 1-800-752-6633
Disconnected service or credit notice	1-877-262-6633
Steam emergency	1-800-914-9112
TTY assistance	1-800-642-2308

Con Edison warns that telephone wait times may be longer throughout Monday and on other weekdays between 4 p.m. and 7 p.m. Emergencies should still be reported immediately.

How to report a Con Edison power outage

Use the official outage and service-problem page or call 1-800-752-6633. Do not assume that another customer has already reported the outage.

Con Edison customers can also register for outage text alerts by texting REG to 688243. After an outage is reported, Con Edison may provide an estimated restoration time by text or telephone. Restoration estimates can change as crews assess equipment damage and working conditions.

When reporting an outage, have the following available when possible:

• Con Edison account number
• Service address and ZIP code
• Telephone number associated with the account
• Approximate time the outage began
• Whether neighboring properties also lost power
• Any visible damaged equipment, without approaching it

Make a payment or get billing assistance

Customers can review payment methods and assistance options through Con Edison’s payment plans and assistance page. Available programs may include:

• Payment agreements for past-due balances
• Budget billing to reduce seasonal changes
• The Energy Affordability Program for qualifying households
• Financial-assistance programs
• Payment extensions of up to 10 days for eligible accounts
• Special protections during periods of extreme heat or cold
• Services for seniors and customers with medical needs

Customers who need help registering for My Account or obtaining payment assistance can also call Resource Direct at 1-212-358-4565.

If service has been disconnected or a credit notice has been received, call 1-877-262-6633. Have the account number, notice date, balance, recent payment confirmation and any existing payment-agreement information available.

Start, move or stop Con Edison service

Residential customers can use Con Edison’s start, move or stop service page. Moving service generally requires the current and new addresses, move dates and an online account.

Customers moving outside New York City or Westchester normally need to stop service at the existing address. Business customers may be instructed to telephone Con Edison to complete service changes.

Save the confirmation number and verify the effective date. This is especially important when moving from an apartment so the former customer is not billed for a later occupant’s usage.

Con Edison outage and property claims

Con Edison provides online claim forms for qualifying losses. A claim is not automatically approved, and eligibility is governed by Con Edison’s applicable electric rate schedule.

The current residential spoilage claim form states that a customer may file when an outage caused by a failure in Con Edison’s local distribution system lasted more than 12 hours during a 24-hour period.

• Residential food-spoilage claims currently have a maximum of $655.
• Claims above $280 require proof of the actual food loss.
• Qualifying refrigerated prescription-medication losses require documentation and are handled separately from the food maximum.
• Claims generally must be submitted within 30 days of the outage.
• Claims caused by storms or other circumstances outside Con Edison’s control may be denied.
• Damage to appliances, motors or equipment is not covered by the residential spoilage provision.

Keep photographs, itemized receipts, medication records, outage dates and confirmation that the outage was reported. Never include a Social Security number unless a verified official process specifically and lawfully requires it; the current spoilage form instructs customers not to include one.

Con Edison special services and medical protections

Customers who use electrically operated life-support equipment or require special assistance should review Con Edison’s special-services information or call 1-877-582-6633.

Registration may require certification from a medical professional. Register before an outage or billing emergency occurs, maintain an emergency plan and do not assume enrollment guarantees uninterrupted electric service.

Con Edison or National Grid?

Con Edison does not provide every utility service at every New York City address. Some New York City gas customers receive gas service from National Grid even when Con Edison supplies their electricity. Check the utility name shown on the gas bill and meter.

Con Edison scam and impersonation warning

Scammers may spoof Con Edison’s caller ID, threaten immediate service termination or demand an unusual payment method. Con Edison’s current scam-prevention guidance states that the utility does not accept payment through prepaid gift cards, cryptocurrency, wire transfers or cash apps such as Venmo, Zelle or PayPal.

If a caller claims payment is required immediately:

1. Do not provide account, banking, Social Security or verification-code information.
2. Do not use a telephone number supplied by the caller, text or email.
3. End the communication.
4. Sign in through the official Con Edison website or call 1-800-752-6633 yourself.
5. Report suspected fraud to local police when appropriate.

How to escalate a Con Edison complaint

1. Start with Con Edison at 1-800-752-6633 or use the official contact form.
2. Explain the billing, meter, outage, service, payment or account problem clearly.
3. State the resolution requested, such as a corrected bill, meter review, payment arrangement or written explanation.
4. Record the representative’s name, call date, case number and promised follow-up.
5. Retain bills, notices, meter photographs, payment confirmations and prior correspondence.
6. If the matter remains unresolved, request supervisor review.
7. After seeking help from Con Edison, file a complaint with the New York State Department of Public Service.

Con Edison mailing and walk-in support

Con Edison’s current customer-contact page lists the following correspondence address:

Con Edison Customer Service
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Include the account number, service address, issue summary, previous case numbers and copies rather than originals of supporting records. Do not send cash.

Con Edison also lists customer-service walk-in centers open Monday through Friday from 8:30 a.m. to 5 p.m. Current locations and holiday closures should be confirmed through the official contact page before traveling.

About Con Edison

Consolidated Edison Company of New York provides electric, natural-gas and steam utility service in New York City and Westchester County. It is a subsidiary of Consolidated Edison, Inc., a publicly traded energy company listed on the New York Stock Exchange under the symbol ED.

Con Edison and Consolidated Edison, Inc. are headquartered at 4 Irving Place in New York City. The corporate office is different from the emergency, outage and customer-account support channels listed above.

Con Edison customer-service FAQs

What is the main Con Edison customer-service number?

Con Edison’s primary customer-service number is 1-800-752-6633. It is also used for gas and electric emergencies, although a suspected gas-leak area must be evacuated before making the call.

How do I report a Con Edison outage?

Use the official outage-reporting page or call 1-800-752-6633. Reporting the outage allows Con Edison to provide customer-specific restoration updates.

What number handles a Con Edison shutoff or credit notice?

Call 1-877-262-6633. A residential customer facing shutoff within 48 or 72 hours may also call the New York State Department of Public Service emergency hotline at 1-800-342-3355 during its published business-day hours.

Can I file a claim for food spoiled during an outage?

Possibly. Con Edison’s current terms generally require a qualifying local-distribution outage lasting more than 12 hours within a 24-hour period. Claims must normally be filed within 30 days, and storm-related losses may not qualify.

Does Con Edison demand payment by gift card or cryptocurrency?

No. Con Edison states that it does not accept prepaid gift cards, cryptocurrency, wire transfers or cash-app payments. End the communication and independently call the verified customer-service number.

Con Edison reviews and complaints

Customers may share experiences involving billing, meter readings, outages, payment arrangements, service changes, claims and complaint handling. A useful review should include the borough or city, approximate date, type of problem, steps taken, requested resolution and whether Con Edison responded.

Do not publish an account number, full service address, telephone number, email address, payment information, Social Security number or medical records. Reviews posted here are public, are not sent directly to Con Edison and must never be used to report a gas leak, downed wire, outage or other emergency.

Related customer-service guides

• National Grid customer service
• NYSEG customer service
• PSEG customer service

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Con Edison, Consolidated Edison, Inc. or the New York State Department of Public Service. Utility telephone numbers, assistance programs, eligibility rules and claim limits can change. Verify important information through the official utility or government website.