Category: Utility Companies Customer Service – Reviews

Access essential contact information for leading utility companies, including major providers like Dominion Energy, Con Edison, Pacific Gas and FPL. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other utility companies.

  • National Grid Customer Service: Outages, Gas Emergencies, Billing & Complaints

    National Grid USA provides electric and natural gas service in parts of New York and Massachusetts. Customers may need National Grid support for power outages, gas emergencies, downed wires, billing questions, payment arrangements, start/stop/move service, meter issues, claims, tree trimming, scams, or complaints.

    The best way to contact National Grid depends on your service area. Upstate New York, Metro New York, Long Island, Massachusetts Electric, and Massachusetts Gas customers may use different phone numbers. If you smell gas, see a downed wire, or have an emergency, do not use a general contact form. Leave the area if needed and call the emergency number for your region or 911.

    How to Contact National Grid Customer Service

    • Upstate New York Customer Service: 1-800-642-4272
    • Upstate New York Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Upstate New York Gas Emergency: 1-800-892-2345 or 911, available 24 hours a day
    • Upstate New York Outage Reporting: 1-800-867-5222, available 24 hours a day
    • Metro New York Customer Service: 1-718-643-4050
    • Metro New York Customer Service Hours: Monday-Friday, 8:00 a.m. to 8:00 p.m.
    • Metro New York Gas Emergency: 1-718-643-4050 or 911, available 24 hours a day
    • Long Island and Rockaway Customer Service: 1-800-930-5003
    • Long Island and Rockaway Customer Service Hours: Monday-Friday, 8:00 a.m. to 8:00 p.m.
    • Long Island and Rockaway Gas Emergency: 1-800-490-0045 or 911, available 24 hours a day
    • Massachusetts Electric Customer Service: 1-800-322-3223
    • Massachusetts Electric Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Massachusetts Electric Outage Reporting: 1-800-465-1212, available 24 hours a day
    • Massachusetts Gas Customer Service: 1-800-233-5325
    • Massachusetts Gas Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Massachusetts Gas Emergency: 1-800-233-5325 or 911, available 24 hours a day
    • Hearing/Speech Impaired Customers: Call 711 and provide the appropriate National Grid support number
    • National Grid USA Website: NationalGridUS.com
    • Contact National Grid: National Grid Contact Us
    • Outage Reporting: National Grid Outage Center
    • Scam Alert: National Grid Scam Awareness
    • Corporate Address: National Grid USA Service Company, Inc., 40 Sylvan Road, Waltham, MA 02451

    Important Rhode Island Customer Note

    National Grid USA customer support is now focused on New York and Massachusetts service areas. Rhode Island utility customers should verify whether their service is handled by Rhode Island Energy rather than National Grid. If you are a Rhode Island customer with a gas leak, outage, billing issue, or service question, use the current Rhode Island Energy contact information shown on your bill or the Rhode Island Energy website.

    Best Way to Reach National Grid by Issue

    Gas Emergency or Gas Leak

    If you smell gas, hear hissing near a gas line or meter, see blowing dirt, see bubbling water, or suspect a gas leak, leave the area immediately. From a safe location, call 911 and the National Grid gas emergency number for your region. Do not use lights, matches, electrical switches, electronics, or phones near the suspected leak.

    Power Outage

    For power outages, use the National Grid outage center, report the outage online, or call the outage reporting number for your region. Have your account number, service address, and the time the outage started ready if possible.

    Downed Power Line or Electrical Hazard

    If you see a downed wire, sparking line, damaged pole, or electrical hazard, stay away and call the outage or emergency number for your area. Treat every downed line as energized. Do not touch the wire, drive over it, move it, or touch anything in contact with it. Call 911 if there is immediate danger.

    Billing, Payments, and High Bills

    For billing questions, high bills, payment posting issues, meter readings, deposits, payment arrangements, or account balance questions, call the customer service number for your region. Have your account number, service address, bill, and payment confirmation ready.

    Start, Stop, or Move Service

    For starting service, stopping service, or moving service, use National Grid’s online account tools or call the customer service number for your service area. Have your current address, new address, move date, identification information, and account number ready.

    Payment Assistance and Collections

    If you are having trouble paying your National Grid bill, contact National Grid before the account becomes harder to resolve. Ask about payment plans, budget billing, energy assistance programs, arrears management, state aid programs, or local assistance agencies that may be available in your area.

    Claims and Property Damage

    If you believe National Grid equipment, work, a power event, or a utility-related incident caused property damage, use National Grid’s claims process. Keep photos, repair estimates, receipts, outage details, dates, times, and any related correspondence.

    Scams and Imposter Calls

    If someone claims to be from National Grid and demands immediate payment, threatens shutoff, asks for gift cards, prepaid debit cards, cryptocurrency, wire transfers, or provides a suspicious callback number, do not pay. Hang up and call National Grid using the official number for your region.

    What to Have Ready Before Contacting National Grid

    • National Grid account number
    • Service address
    • Phone number and email address on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Gas emergency location, if applicable
    • Meter number or meter reading, if relevant
    • Photos of damage, trees, equipment, or property issues if safe to take
    • Payment arrangement or assistance-program documents, if applicable
    • Case number, claim number, or prior call notes
    • Names, dates, and times of prior National Grid contacts

    Common National Grid Customer Service Issues

    National Grid customers may contact support for help with:

    • Power outages
    • Gas leaks or gas emergencies
    • Downed wires or electrical hazards
    • High bills or billing errors
    • Payment arrangements
    • Late payments, deposits, or disconnection notices
    • Start, stop, or move service requests
    • Meter reading or smart meter questions
    • Tree trimming and vegetation issues
    • Streetlight or outdoor light problems
    • Damage claims
    • Energy assistance and hardship programs
    • Scam calls, imposters, or payment fraud
    • Service reliability or restoration complaints

    National Grid Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for National Grid. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a National Grid review trend.

    If you have contacted National Grid about an outage, gas emergency, billing issue, payment arrangement, start/stop service request, meter problem, damage claim, scam report, tree trimming issue, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Emergency and Safety Tips for National Grid Customers

    • If you smell gas, leave immediately and call 911 and National Grid from a safe location.
    • Stay away from downed power lines and anything touching them.
    • Call 911 if there is an immediate safety risk.
    • Do not use matches, lighters, electrical switches, electronics, or phones near a suspected gas leak.
    • Do not run generators indoors, in garages, or near open windows.
    • Report outages directly to National Grid instead of assuming someone else already reported them.
    • Keep mobile phones charged when severe weather is expected.
    • Call 811 before digging so underground utility lines can be marked before work begins.

    Billing, Payment, and Shutoff Complaint Tips

    If your complaint involves billing, a high bill, payment arrangement, disconnection notice, deposit, reconnection, or payment posting issue, contact National Grid as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of bills, payment confirmations, notices, emails, and case numbers.

    If the issue remains unresolved after contacting National Grid, customers may be able to contact the utility regulator for their state. New York customers can contact the New York State Department of Public Service. Massachusetts customers can contact the Massachusetts Department of Public Utilities. Complaint rules and timelines vary, so keep complete records before filing a regulatory complaint.

    How to Escalate a National Grid Complaint

    1. Call the National Grid customer service number for your region.
    2. For outages or downed wires, use the outage reporting number for your service area.
    3. For gas leaks or gas emergencies, leave the area and call the emergency number for your region or 911.
    4. Ask for a case number, claim number, or written confirmation when appropriate.
    5. For billing or payment issues, keep bills, payment records, notices, and account notes.
    6. For service or outage complaints, document dates, times, photos, outage reports, and restoration updates.
    7. If National Grid does not resolve the issue, ask for a supervisor or formal complaint review.
    8. If the issue remains unresolved, contact the utility regulator in your state.

    National Grid Compared with Other Utility Providers

    National Grid is often compared with other utility providers such as FPL, Duke Energy, Eversource, Con Edison, PSEG, PPL Electric Utilities, PECO, and ComEd. Customers often compare utility companies based on outage response, billing accuracy, payment assistance, emergency response, call wait times, restoration updates, online account tools, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About National Grid Customer Service

    What is National Grid’s customer service phone number?

    National Grid’s customer service number depends on your service area. Upstate New York customers can call 1-800-642-4272, Metro New York customers can call 1-718-643-4050, Long Island and Rockaway customers can call 1-800-930-5003, Massachusetts Electric customers can call 1-800-322-3223, and Massachusetts Gas customers can call 1-800-233-5325.

    How do I report a National Grid outage?

    Upstate New York customers can report outages at 1-800-867-5222. Massachusetts Electric customers can report outages at 1-800-465-1212. Customers can also use National Grid’s outage center online.

    What should I do if I smell natural gas?

    Leave the area immediately. From a safe location, call 911 and the National Grid gas emergency number for your region. Upstate New York gas emergency is 1-800-892-2345, Metro New York is 1-718-643-4050, Long Island and Rockaway is 1-800-490-0045, and Massachusetts is 1-800-233-5325.

    Does National Grid still serve Rhode Island?

    National Grid USA’s current customer-service site focuses on New York and Massachusetts. Rhode Island customers should verify whether their service is handled by Rhode Island Energy and use the contact information shown on their current bill or the Rhode Island Energy website.

    How do I contact National Grid about billing or payment assistance?

    Call the customer service number for your service region or sign in to your National Grid account. Ask about payment arrangements, budget billing, energy assistance programs, hardship resources, and any state-specific support options.

    How do I report a National Grid scam call?

    If someone claiming to be from National Grid demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or a suspicious payment app, hang up and call National Grid directly using the official number for your region. If money was stolen or threats were made, contact local law enforcement.

    Is CustomerServiceNumbers.com affiliated with National Grid?

    No. CustomerServiceNumbers.com is not affiliated with National Grid, National Grid USA Service Company, National Grid plc, Rhode Island Energy, PPL Corporation, or any state utility regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help National Grid customers find the correct support path for outages, emergencies, billing, payments, start/stop service, scams, and complaints.

    Share Your National Grid Customer Service Experience

    Have you contacted National Grid about an outage, gas leak, downed power line, billing problem, payment arrangement, start/stop service request, meter issue, damage claim, scam report, tree trimming issue, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with National Grid, National Grid USA Service Company, National Grid plc, Rhode Island Energy, PPL Corporation, or any state utility regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Reach Evergy Customer Service – Reviews And Complaints

    Before using Evergy’s services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The company is an electric utility company that provides electricity to customers in Kansas and Missouri.

    How to Contact Evergy

    You can reach Their customer service using the following details:

    • Phone Number: 1-888-471-5275 (Kansas); 1-888-471-5275 (Missouri)
    • Email Support: Evergy offers support through their online contact form available on their website.
    • Customer Service Hours: 24/7 support available
    • Corporate Address: Evergy, Inc., 1200 Main Street, Kansas City, MO 64105
    • Website: https://www.evergy.com/

    Evergy Customer Support Reviews and Complaints

    When considering using their utility services, it’s helpful to review their customer service feedback. Evergy competes with other regional utility providers like Ameren, Xcel Energy, and Entergy. Customer reviews often highlight the reliability of service, energy-saving programs, and customer support offered by Evergy. However, some complaints focus on issues related to billing, rate increases, and outage management.
    Comparing Evergy with other utility providers can help you determine which offers the best service, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using Evergy’s services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using the companies utility services.
    Note: This website listing is not associated with Evergy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Evergy does not provide support services directly through this website. For any questions or concerns about Evergy services, contact their customer service representative directly.

  • Entergy Customer Service Phone Number, Outage & Billing

    If your Entergy power is out, your bill looks wrong, your payment did not post, you need to start or stop service, or you see a downed power line, the correct support route depends on the type of issue. Emergencies and outages should be handled through Entergy’s outage and emergency system, while billing, payment, account, and service questions should go through Entergy customer service.

    Entergy Customer Service Phone Number and Support

    Entergy lists its main residential customer service phone number as 1-800-368-3749, also written as 1-800-ENTERGY. This number is for residential billing, payments, account help, start/stop/move service, password issues, and general customer service questions.

    • Residential customer service phone number: 1-800-368-3749
    • Outage, emergency, or downed power line: 1-800-968-8243 or 1-800-9OUTAGE
    • Business customer service: 1-877-387-2499 or 1-877-ETR-BIZZ
    • Text outage reporting: Text OUT to 36778 if enrolled in Entergy outage texting
    • Online account: myEntergy
    • Official contact page: Entergy Contact Us
    • Outage map: Entergy Outage Map
    • Corporate headquarters: Entergy Corporation, 639 Loyola Avenue, New Orleans, LA 70113

    Entergy residential customer service representatives are generally available Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. Self-service options are available through the automated phone system and myEntergy account tools. Outage and emergency reporting is available 24 hours a day, 7 days a week.

    Choose the Correct Support Route

    Entergy handles different issues through different support paths. Use the route below that best matches your situation.

    • Downed power line, smoke, fire, or electrical emergency: Stay away from the area and call 1-800-968-8243. Call 911 first if there is immediate danger.
    • Power outage: Report the outage online, through the Entergy mobile app, by texting OUT to 36778, or by calling 1-800-968-8243.
    • Billing or payment question: Call 1-800-368-3749 or sign in to myEntergy to review your bill, balance, payment history, and billing options.
    • Start, stop, or move service: Use myEntergy or call the residential customer service phone number if the request is time-sensitive or tied to a move.
    • Business account question: Call 1-877-387-2499.
    • Streetlight or security light problem: Report the issue through Entergy’s outage/service tools or the phone menu.
    • Suspected scam: End the contact and call Entergy directly at 1-800-368-3749.

    What to Have Ready Before Contacting Entergy

    Having the right details ready can help Entergy locate your account and route your issue faster.

    • Your Entergy account number
    • The phone number linked to the account
    • The service address
    • Your name as it appears on the bill
    • The date and amount of any payment in question
    • Payment confirmation number, if available
    • Outage confirmation number, if you already reported an outage
    • Photos or notes for a meter, pole, wire, light, or property-damage issue
    • Move-in or move-out date for start, stop, or transfer requests
    • Any shutoff notice, extension notice, or payment arrangement information

    Common Reasons Customers Contact Entergy

    • Reporting a power outage
    • Reporting a downed wire or electrical emergency
    • Checking restoration status
    • Questioning a high electric bill
    • Making a payment by phone
    • Requesting more time to pay
    • Setting up level billing or billing options
    • Starting, stopping, or moving service
    • Getting help with myEntergy login or password issues
    • Reporting streetlight or security light problems
    • Handling service disconnection or reconnection questions
    • Reporting suspected utility scams

    Billing, Payments, and High Bill Questions

    If your Entergy bill is higher than expected, review your usage history, billing period, rate details, weather changes, previous balance, late fees, deposits, and payment history before calling. A high bill can be caused by seasonal usage, a longer billing cycle, unpaid prior balance, rate changes, estimated readings, equipment use, or a payment that did not post correctly.

    For billing and payment questions, call Entergy customer service at 1-800-368-3749 or sign in to myEntergy. Ask the representative to explain the billing period, usage, current charges, past-due amount, payment posting date, and any available payment arrangement or bill-assistance option.

    If you pay by phone, make sure you are using Entergy’s authorized payment routes. Do not use phone numbers from random ads, search results, social media comments, or text messages unless you verify them through Entergy’s official website or your bill.

    Payment Assistance and More Time to Pay

    If you cannot pay your Entergy bill on time, contact Entergy before the account reaches disconnection status. Ask whether your account qualifies for a payment extension, deferred payment arrangement, level billing, local bill-assistance program, LIHEAP referral, or other assistance option available in your area.

    Keep a copy of any confirmation number, payment arrangement terms, extension deadline, and payment amount. If you speak with a representative, write down the date, time, and details of the conversation.

    Power Outages, Downed Lines, and Emergency Issues

    For an outage, downed line, wire on a tree, smoke, fire, or other electrical emergency, call Entergy outage and emergency reporting at 1-800-968-8243. You can also report many outages online, through the Entergy app, or by texting OUT to 36778 if you are enrolled.

    Safety warning: Never touch a downed wire or anything it is touching. Stay far away from wires, poles, trees, fences, puddles, vehicles, and debris near a suspected energized line. Call 911 if there is immediate danger, fire, injury, or a public safety risk.

    Start, Stop, or Move Entergy Service

    Customers can start, stop, or move service through myEntergy or by calling Entergy customer service. If you are moving, write down the requested start or stop date, service address, mailing address, deposit information, and confirmation number.

    If you are a landlord, tenant, property manager, or business customer, confirm whose name should be on the account and whether any documentation, inspection, permit, or deposit is required before service can be started or transferred.

    myEntergy Login and Account Access Help

    If you cannot sign in to myEntergy, try the password reset or account recovery option first. If you still cannot access the account, call 1-800-368-3749 during residential customer service hours. Have the account number, service address, phone number, and email address ready.

    Do not share your myEntergy password, account recovery codes, payment details, or full account number in public comments, social media messages, or emails from unknown senders.

    Entergy Scam and Fraud Warnings

    Utility scams are common, especially after storms, outages, shutoff notices, and high-bill periods. Entergy warns customers to be cautious of imposters who demand immediate payment, threaten disconnection, spoof caller ID, send fake payment links, or ask for unusual payment methods.

    • Entergy does not ask customers to pay with gift cards, prepaid cards, cryptocurrency, Cash App, Venmo, Zelle, or similar peer-to-peer payment apps.
    • Do not trust caller ID by itself. Scammers can fake company names and phone numbers.
    • Do not click payment links from unexpected texts, emails, or social media messages.
    • Only pay through Entergy’s official website, authorized payment options, or the payment instructions shown on your bill.
    • If a call sounds suspicious, hang up and call Entergy directly at 1-800-368-3749.
    • If someone claiming to be from Entergy comes to your door, ask for identification and verify the visit with Entergy before allowing access.

    How to Escalate an Entergy Complaint

    If your Entergy issue is not resolved during the first contact, ask for a case number and request escalation to a supervisor or specialist team. Keep a written record of call dates, representative names if provided, case numbers, outage reports, payment confirmations, promised callbacks, and any documents you submitted.

    For unresolved regulated utility complaints, you may also need to contact the appropriate state or local utility regulator for your service area. Entergy operates through different companies in Arkansas, Louisiana, Mississippi, New Orleans, and Texas, so the correct complaint agency can depend on where your service address is located.

    Entergy Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published Entergy reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Entergy customer service experience below.

    When leaving a review, describe the issue, the support route you used, how long it took to reach help, whether Entergy resolved the problem, and what other customers should know. Do not post private account information, service addresses, payment details, outage locations tied to a private residence, medical details, or phone numbers.

    Related Utility Customer Service Pages

    Entergy Customer Service FAQs

    What is the Entergy customer service phone number?

    The main Entergy residential customer service phone number is 1-800-368-3749, also written as 1-800-ENTERGY.

    What number do I call for an Entergy power outage?

    For a power outage, downed line, smoke, fire, or electrical emergency, call 1-800-968-8243, also written as 1-800-9OUTAGE.

    Is Entergy customer service available 24/7?

    Entergy outage and emergency reporting is available 24/7. Residential customer service representatives are generally available Monday through Friday, 7 a.m. to 7 p.m., excluding holidays. Automated and online self-service options may be available outside live representative hours.

    What is the Entergy business customer service number?

    Business customers can call 1-877-387-2499, also written as 1-877-ETR-BIZZ.

    How do I report an Entergy scam?

    If you suspect a scam, end the communication and call Entergy directly at 1-800-368-3749. Do not use payment links, phone numbers, or instructions from suspicious calls, texts, emails, or search ads.

    How do I start, stop, or move Entergy service?

    Use myEntergy to start, stop, or move service, or call Entergy customer service if you need help with the request. Save your confirmation number and verify the effective date.

    Page Update Note

    This Entergy customer service page was updated on June 25, 2026, to reflect current outage and emergency reporting, the Entergy customer service phone number, residential and business support hours, billing and payment routes, scam warnings, and review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Entergy or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For urgent outage, safety, billing, shutoff, or account-specific matters, always verify details directly with Entergy.

    Share Your Entergy Customer Service Experience

    Have you contacted Entergy about an outage, billing issue, payment problem, high bill, shutoff notice, start/stop service request, myEntergy login issue, streetlight problem, business account, or scam concern? Share your experience below to help other customers.

    Privacy reminder: Do not post your Entergy account number, service address, phone number, email address, payment information, shutoff notice, medical information, outage location tied to a private residence, or any other private information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Entergy Corporation, Entergy Arkansas, Entergy Louisiana, Entergy Mississippi, Entergy New Orleans, Entergy Texas, or entergy.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, billing policies, outage procedures, payment options, assistance programs, and website links can change. Always confirm important details directly with Entergy before taking action.

  • Reach Eversource Customer Service – Reviews And Complaints

    Eversource Customer Service Reviews and Complaints

    When considering using Eversource for your utility services, it’s helpful to review Eversource customer service reviews and complaints. As one of the largest energy providers in New England, Eversource supplies electricity and natural gas to customers across Massachusetts, Connecticut, and New Hampshire. Eversource has received various feedback from customers regarding their support and service. Reviews often highlight the reliability of their service and their efforts in energy efficiency, while some complaints focus on issues like billing, outage management, and customer support responsiveness. Comparing Eversource with competitors like PECO, National Grid, ComEd, Unitil, and DTE can provide a broader perspective on customer service experiences in the utility industry.

    How to Contact Eversource

    To contact Eversource, you can use the following information:

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Eversource for your utility services.

    Note: This website listing is not associated with Eversource. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Eversource does not provide support services directly through this website. For any questions or concerns about Eversource services, contact their customer service representative directly.

  • Duke Energy Customer Service: Outages, Billing, Gas Leaks & Complaints

    Duke Energy is a major electric and natural gas utility serving customers in North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. Customers may need Duke Energy support for power outages, billing questions, high bills, payment arrangements, start/stop/move service, downed power lines, gas leaks, tree trimming, meter issues, deposits, scams, or complaints.

    The best way to contact Duke Energy depends on your service territory and the type of issue. General billing and account questions use one set of phone numbers, while outage reporting and natural gas emergencies use separate emergency or outage numbers.

    How to Contact Duke Energy Customer Service

    Duke Energy Outage Reporting Numbers

    Best Way to Reach Duke Energy by Issue

    Power Outage

    For power outages, use Duke Energy’s outage center, outage map, mobile app, text outage reporting, or the outage phone number for your service territory. Reporting an outage online, by text, or by phone helps Duke identify affected areas and provide restoration updates. Speaking with a customer service representative will not usually speed up restoration.

    Downed Power Line or Electrical Hazard

    If you see a downed power line, sparking line, or other electrical hazard, stay away and call Duke Energy’s outage or emergency reporting number for your territory. Treat every downed line as energized. Do not touch the line, drive over it, move it, or touch anything in contact with it. If there is immediate danger, call 911.

    Natural Gas Leak or Gas Emergency

    If you smell natural gas, hear hissing near a gas line or meter, see blowing dirt or bubbling water, or suspect a natural gas leak, leave the area immediately. From a safe location, call 911 and Duke Energy at 1-800-634-4300. Do not use switches, flames, electronics, or phones near the suspected leak.

    Billing, Payments, and High Bills

    For billing questions, high bills, meter reading concerns, payment posting issues, deposits, late fees, or account balance questions, call the Duke Energy customer service number for your service territory. Have your account number, service address, bill, payment confirmation, and meter information ready.

    Payment Arrangements and Financial Assistance

    If you are having trouble paying your Duke Energy bill, contact Duke Energy before the account becomes harder to resolve. Duke may offer payment arrangements, installment options, budget billing, equal payment plans, energy assistance program information, or referrals to local assistance agencies depending on state, account status, and eligibility.

    Start, Stop, or Move Service

    For starting new service, stopping service, or moving service to a new address, use Duke Energy’s online start/stop/move tools or call the customer service number for your service territory. Have your current address, new address, move date, identification information, and account number ready.

    Tree Trimming and Vegetation Concerns

    If trees or limbs are near Duke Energy power lines, report the issue to Duke Energy instead of attempting to trim around power lines yourself. For immediate hazards, such as a tree on a line or a downed line, use the outage or emergency reporting number for your territory.

    Scams, Imposters, and Payment Threats

    If someone claims to be from Duke Energy and demands immediate payment, threatens same-day shutoff, asks for prepaid debit cards, gift cards, cryptocurrency, or directs you to call an unfamiliar number, hang up and call Duke Energy using the official number for your service territory. Duke customers should not use phone numbers provided by suspicious callers.

    What to Have Ready Before Contacting Duke Energy

    • Duke Energy account number
    • Service address
    • Phone number and email address on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Meter number or meter reading, if relevant
    • Photos of damage, trees, equipment, or property issues if safe to take
    • Payment arrangement or assistance-program documents, if applicable
    • Names, dates, and case numbers from prior Duke Energy contacts
    • Police report, fire department report, or insurance claim number if the issue involves safety, damage, or fraud

    Common Duke Energy Customer Service Issues

    Duke Energy customers may contact support for help with:

    • Power outages
    • Downed power lines
    • Natural gas leaks or gas emergencies
    • High bills or billing errors
    • Payment arrangements
    • Late payments, deposits, or disconnection notices
    • Start, stop, or move service requests
    • Meter reading or smart meter questions
    • Tree trimming and vegetation issues
    • Streetlight or outdoor light problems
    • Damage claims
    • Energy assistance and hardship programs
    • Scam calls, imposters, or payment fraud
    • Service reliability or restoration complaints

    Duke Energy Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Duke Energy. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Duke Energy review trend.

    If you have contacted Duke Energy about an outage, billing issue, payment arrangement, gas leak, downed line, start/stop service request, damage claim, tree trimming issue, scam report, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Emergency and Safety Tips for Duke Energy Customers

    • Stay away from downed power lines and anything touching them.
    • Call 911 if there is an immediate safety risk.
    • If you smell natural gas, leave the area immediately and call from a safe location.
    • Do not use matches, lighters, electrical switches, electronics, or phones near a suspected gas leak.
    • Do not run generators indoors, in garages, or near open windows.
    • Report outages directly to Duke Energy instead of assuming someone else already reported them.
    • Keep mobile phones charged when severe weather is expected.
    • Call 811 before digging so underground utility lines can be marked before work begins.

    Billing, Payment, and Shutoff Complaint Tips

    If your complaint involves billing, a high bill, payment arrangement, disconnection notice, deposit, reconnection, or payment posting issue, contact Duke Energy as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of bills, payment confirmations, notices, emails, and case numbers.

    If the issue remains unresolved after contacting Duke Energy, customers may be able to contact the state utility regulator for their service territory. Utility complaint rules vary by state, so keep a written timeline and gather all supporting documentation before filing a regulatory complaint.

    How to Escalate a Duke Energy Complaint

    1. Call the Duke Energy customer service number for your state or service territory.
    2. For outages or electrical hazards, use the outage reporting number for your service territory.
    3. For natural gas leaks, leave the area and call 1-800-634-4300 from a safe location.
    4. Keep a written timeline with dates, representatives, case numbers, outage times, payment confirmations, and promised follow-up.
    5. If the issue involves billing, payment arrangements, disconnection, meter readings, or service quality, ask Duke Energy for a supervisor or formal complaint review.
    6. If the issue remains unresolved, contact the utility regulator in your state, such as the North Carolina Utilities Commission, South Carolina Office of Regulatory Staff, Florida Public Service Commission, Indiana Utility Regulatory Commission, Public Utilities Commission of Ohio, or Kentucky Public Service Commission.

    Duke Energy Compared with Other Utility Providers

    Duke Energy competes with and is often compared to other utility providers such as Georgia Power, Dominion Energy, Florida Power & Light, Southern Company, ComEd, PECO, PPL Electric Utilities, PG&E, and other regional electric and gas utilities. Common comparison points include outage response, billing accuracy, payment assistance, call wait times, online account tools, storm restoration, reliability, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Duke Energy Customer Service

    What is Duke Energy’s customer service phone number?

    Duke Energy customer service depends on your service area. Duke Energy Carolinas is 1-800-777-9898, Duke Energy Progress is 1-800-452-2777, Duke Energy Florida is 1-800-700-8744, Duke Energy Indiana is 1-800-521-2232, and Duke Energy Ohio/Kentucky is 1-800-544-6900.

    What number do I call to report a Duke Energy outage?

    Use the outage number for your territory: Carolinas 1-800-769-3766, Progress 1-800-419-6356, Florida 1-800-228-8485, Indiana 1-800-343-3525, or Ohio/Kentucky 1-800-543-5599. You can also use Duke Energy’s outage center, mobile app, or text OUT to 57801.

    What should I do if I smell natural gas?

    Leave the area immediately. From a safe location, call 911 and Duke Energy at 1-800-634-4300. Do not use electrical switches, electronics, open flames, or phones near the suspected leak.

    What is Duke Energy’s corporate headquarters address?

    Duke Energy Corporation’s corporate headquarters address is 525 South Tryon Street, Charlotte, NC 28202.

    How do I contact Duke Energy about billing or payment assistance?

    Call the customer service number for your service territory or sign in to your Duke Energy account online. Ask about payment arrangements, budget billing, equal payment options, special assistance, LIHEAP, or local agency resources.

    How do I report a Duke Energy scam call?

    If someone claims to be from Duke Energy and demands immediate payment through gift cards, prepaid cards, cryptocurrency, or an unfamiliar phone number, hang up and call Duke Energy directly using the official number for your service area. If money was stolen or threats were made, contact local law enforcement.

    Is CustomerServiceNumbers.com affiliated with Duke Energy?

    No. CustomerServiceNumbers.com is not affiliated with Duke Energy Corporation, Duke Energy Carolinas, Duke Energy Progress, Duke Energy Florida, Duke Energy Indiana, Duke Energy Ohio/Kentucky, Piedmont Natural Gas, or any state utility regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Duke Energy customers find the correct support path for outages, emergencies, billing, payments, start/stop service, scams, and complaints.

    Share Your Duke Energy Customer Service Experience

    Have you contacted Duke Energy about an outage, gas leak, downed power line, billing problem, payment arrangement, start/stop service request, meter issue, damage claim, scam report, tree trimming issue, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Duke Energy Corporation, Duke Energy Carolinas, Duke Energy Progress, Duke Energy Florida, Duke Energy Indiana, Duke Energy Ohio/Kentucky, Piedmont Natural Gas, or any state utility regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Piedmont Natural Gas Customer Service Phone Number, Emergency, Billing and Complaints

    Piedmont Natural Gas customer service can help with gas emergencies, billing, payments, starting or stopping service, high bills, account access, payment assistance and unresolved utility complaints. If you smell natural gas or suspect a leak, leave the area immediately and call Piedmont or 911 from a safe location rather than using an online form or review page.

    Piedmont Natural Gas Customer Service Phone Numbers

    The corporate-office number is not the best first route for a gas leak, bill, payment, service order, meter question or account problem. Start with 1-800-752-7504 or the appropriate online account tool.

    Natural Gas Emergency and Gas Leak Instructions

    If you smell rotten eggs, hear gas escaping, see damaged gas equipment or suspect a natural gas leak:
    1. Leave the building or affected area immediately.
    2. Move everyone, including pets, to a safe location.
    3. Do not operate lights, switches, appliances, garage doors or electrical equipment.
    4. Do not use a telephone while standing near the suspected leak.
    5. Do not light a match, smoke or create a flame.
    6. Do not start a vehicle near the suspected leak.
    7. Call Piedmont at 1-800-752-7504 or call 911 from a safe location.
    8. Do not return until emergency personnel or the utility says it is safe.
    Do not submit a gas-leak report by email, chat, social media, postal mail or a comment on this page. Emergency conditions require immediate telephone contact.

    Best Piedmont Natural Gas Support Route by Issue

    • Gas odor or suspected leak: Leave immediately and call 1-800-752-7504 or 911.
    • Natural gas service outage: Call 1-800-752-7504.
    • Billing or payment question: Sign in to My Account or call customer service.
    • Start new service: Use the official start-service process or contact customer service.
    • Stop or transfer service: Submit the request online and save the confirmation.
    • High or unusual bill: Compare usage, billing days, meter information and rate changes before requesting a review.
    • Unable to pay: Contact Piedmont before the due date or disconnection date and ask about currently available assistance or payment options.
    • Appliance purchase or installation: Call 1-877-279-3636 or use a properly licensed contractor.
    • Home Protection Plan claim: Call 1-800-283-7741.
    • Digging or excavation: Dial 811 before beginning work.
    • Unresolved regulated utility complaint: Contact the appropriate state utility consumer office after first working with Piedmont.

    Information to Have Before Contacting Piedmont

    • Piedmont account number
    • Account holder’s name
    • Service address
    • Telephone number and email associated with the account
    • Billing period and due date
    • Current and previous bill amounts
    • Payment date, amount and confirmation number
    • Meter reading shown on the bill
    • Whether the reading is marked actual or estimated
    • Dates service was supposed to start, stop or transfer
    • Previous case or service-order numbers
    • Copies of notices, bills and payment records
    • A concise explanation of the requested resolution
    Do not publicly post an account number, Social Security number, full service address, bank account, payment card, driver’s license, password, verification code or medical documentation.

    Start, Stop or Move Piedmont Natural Gas Service

    Piedmont provides separate online processes for starting, stopping and moving service. Before submitting the request, verify:
    • The old and new service addresses
    • The requested effective dates
    • Whether someone must be present
    • Access instructions for the meter
    • Whether an inspection, deposit or identity verification is required
    • The final-bill mailing address
    Save the confirmation number. Do not assume that moving out, changing a lease, removing autopay or creating a new account automatically stops service at the old address.

    Landlords, Tenants and Account-Holder Verification

    Piedmont may require the account holder or an authorized representative to make changes to an account. A landlord, tenant, property manager, relative or contractor may not automatically have authority to discuss billing or stop service. Be prepared to provide:
    • Government-issued identification when requested
    • The lease, closing date or occupancy information
    • Authorization from the account holder
    • Documentation supporting a legal name change
    • Estate or representative documentation for a deceased customer
    • Property-management or business authorization
    Ask which documents are required and how they should be submitted securely. Do not send sensitive identity records to an unverified email address.

    How to Pay a Piedmont Natural Gas Bill

    Include the account number when mailing a payment. Do not mail cash. Allow enough time for delivery and processing, especially when a bill is close to its due date or disconnection date. After paying, save the confirmation number and verify that the payment appears on the correct account. A bank withdrawal alone does not always prove that a utility applied the payment to the intended service address.

    Automatic Bank Draft and Paperless Billing

    Piedmont offers automatic bank draft and paperless billing through its account tools. Before enrolling, confirm:
    • The bank account and routing information
    • The date the payment will be withdrawn
    • Whether a past-due balance requires a separate payment
    • Whether enrollment begins with the current or next bill
    • How to cancel automatic payments
    Stopping natural gas service does not necessarily cancel a previously scheduled draft. Review the final bill and automatic-payment status after closing the account.

    High Piedmont Natural Gas Bills

    A higher bill does not by itself establish a meter or billing error. Compare the current bill with prior statements and review:
    • Total therms used
    • Number of days in the billing cycle
    • Actual versus estimated meter readings
    • Weather and heating demand
    • Rate and fuel-cost changes
    • New appliances or changes in household use
    • Water-heater, furnace, fireplace, range or generator operation
    • Previous balances, late charges or returned payments
    • Equal Payment Plan adjustments
    For a possible billing error:
    1. Save the complete bill.
    2. Photograph the meter only if it can be done safely without touching utility equipment.
    3. Compare the displayed meter reading with the bill.
    4. Call 1-800-752-7504.
    5. Ask whether the bill used an actual or estimated reading.
    6. Request an explanation of the rates, usage and adjustments.
    7. Ask for a case number and the review result in writing.
    Do not attempt to open, move, disconnect, repair or alter the meter.

    Estimated Meter Readings and Corrected Bills

    Piedmont may use an estimated reading when the meter cannot be read. A later actual reading can result in a corrected or catch-up bill. If a corrected bill is difficult to pay, contact customer service promptly and ask whether the account qualifies for a payment arrangement. Keep the earlier estimated bills, the corrected bill and any meter photographs.

    Equal Payment Plan

    Piedmont’s Equal Payment Plan spreads estimated annual natural gas costs into more consistent monthly installments. It can reduce seasonal fluctuations but does not guarantee that the amount will never change. The monthly amount may be adjusted based on:
    • Actual natural gas usage
    • Weather
    • Current rates
    • Account balance
    • Periodic plan reviews
    Review the current plan terms before enrolling or cancelling:

    Piedmont Natural Gas Payment Assistance

    Customers who cannot pay a bill should contact Piedmont before the due date or scheduled disconnection. Available resources may include:
    • Payment arrangements
    • Equal Payment Plan
    • Low Income Home Energy Assistance Program resources
    • State or local crisis-assistance programs
    • Share the Warmth partner agencies
    • Qualifying customer-assistance credits
    Programs have separate eligibility, funding and documentation requirements. Assistance is not guaranteed, and applying does not necessarily pause a disconnection. Ask whether Piedmont requires confirmation directly from an assistance agency and what payment is needed to prevent or restore disconnection.

    Late Payments, Disconnection and Reconnection

    If a disconnection notice has been issued:
    1. Verify the notice through 1-800-752-7504.
    2. Confirm the past-due amount and disconnection date.
    3. Ask whether a payment arrangement or assistance hold is available.
    4. Use an official payment method.
    5. Save the payment confirmation.
    6. Call again to confirm whether the payment prevents disconnection.
    If service has already been disconnected, ask:
    • The amount required for restoration
    • Whether a deposit or reconnection charge applies
    • The expected restoration process
    • Whether someone must be present
    • Whether appliances should be turned off before restoration
    Do not attempt to reconnect natural gas service or interfere with a locked meter. Unauthorized reconnection can create a serious safety hazard.

    Natural Gas Outages and Service Interruptions

    If the property has lost natural gas service, call 1-800-752-7504. Report:
    • The service address
    • When service stopped
    • Whether neighboring properties are affected
    • Whether there is a gas odor
    • Which appliances are affected
    • Whether excavation, construction or severe weather occurred nearby
    If only one appliance is not operating, the problem may involve the appliance, ignition system, venting, internal piping or another customer-side condition. Do not repeatedly attempt to light equipment when gas odor is present.

    Utility Equipment, Appliances and Contractors

    Gas distribution service, utility meters, household piping and natural gas appliances are not all handled through the same department.
    • Gas odor, suspected leak or utility service interruption: Contact Piedmont immediately.
    • Meter or utility service concern: Contact Piedmont before hiring a contractor.
    • Furnace, water heater, range, fireplace or generator repair: A qualified licensed contractor may be required.
    • Home Protection Plan claim: Use the plan claim number rather than the emergency line unless there is a gas leak.
    • New appliance or gas-line installation: Confirm permits, inspections, contractor licensing and Piedmont requirements.
    Ask Piedmont to identify whether the affected equipment belongs to the utility, property owner, landlord or another provider before authorizing non-emergency work.

    Call 811 Before Digging

    Call 811 before digging for a fence, mailbox, tree, pool, irrigation line, landscaping project, foundation, driveway or other excavation. Do not assume that a small or shallow project is exempt. Wait for the required utility markings and follow the excavation instructions for your state. If excavation damages or exposes a gas line:
    1. Stop work immediately.
    2. Leave the area.
    3. Do not cover the damage.
    4. Do not attempt a repair.
    5. Call Piedmont at 1-800-752-7504 and call 911 if there is immediate danger.

    Piedmont Natural Gas Scam and Fraud Warnings

    Utility scams may involve callers, texts, emails or visitors threatening immediate disconnection and demanding urgent payment. Warning signs include:
    • Demands for gift cards, cryptocurrency, wire transfers or payment to an individual
    • A caller refusing to allow account verification
    • Requests for passwords or one-time security codes
    • Requests for remote access to a computer or phone
    • Suspicious payment links or QR codes
    • Unexpected requests for a complete Social Security or card number
    • A person demanding immediate entry without verifiable identification
    End the interaction and independently call 1-800-752-7504. Do not rely only on caller ID because it can be falsified.

    Tennessee Customers and the Spire Transition

    Duke Energy completed the sale of Piedmont Natural Gas’s Tennessee utility operation to Spire on March 31, 2026. The Tennessee operation now does business as Spire Tennessee. During the transition:
    • Tennessee customers continue using their existing account number.
    • Existing payment methods and bill procedures remain in place for now.
    • Piedmont continues providing billing and account services on Spire’s behalf.
    • Customers currently continue calling 1-800-752-7504 for customer service and emergencies.
    • The full account transition to Spire is expected to continue through summer 2027.
    Because transition details can change, Tennessee customers should review:

    How to Escalate a Piedmont Natural Gas Complaint

    1. Call 1-800-752-7504.
    2. Explain the specific billing, payment, meter, service or account issue.
    3. State the requested resolution.
    4. Ask for a case, interaction or service-order number.
    5. Record the date, department and promised action.
    6. Request supervisor review if the first contact does not resolve the issue.
    7. Submit a written message through Piedmont’s official contact form.
    8. Ask for the final explanation in writing.
    9. Contact the appropriate state utility consumer office when the regulated service issue remains unresolved.

    North Carolina Utility Complaint Help

    North Carolina customers should first attempt to resolve the matter with Piedmont. If the complaint remains unresolved, contact the Public Staff’s Consumer Services Division: Have the account number, bills, payment records, Piedmont case numbers and requested resolution ready. The account holder or legal representative should normally submit the complaint.

    South Carolina Utility Complaint Help

    South Carolina customers with an unresolved natural gas utility complaint can contact the South Carolina Office of Regulatory Staff Consumer Services Department:

    Tennessee Utility Complaint Help

    Tennessee customers transitioning to Spire should first contact the utility using the current Tennessee support route. If a regulated utility complaint remains unresolved, contact the Tennessee Public Utility Commission:

    Piedmont Natural Gas Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible Piedmont Natural Gas reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not currently establish positive or negative customer-service trends. Future reviews can help readers understand experiences involving emergency response, service orders, billing corrections, payment arrangements, high bills, disconnections, account access, contractor questions, Tennessee’s transition to Spire and complaint escalation.

    Privacy and Safety Warnings

    • Do not post an account number or complete service address.
    • Do not post Social Security numbers, driver’s-license information or identity documents.
    • Do not post bank, credit-card or payment-confirmation details.
    • Do not post account passwords or verification codes.
    • Do not post medical documentation used for assistance or shutoff protection.
    • Do not post gate codes, lockbox combinations or property-access instructions.
    • Do not post private employee information.
    • A review submitted here does not report a gas leak, stop service, prevent disconnection, make a payment or open a Piedmont complaint.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, online account tools, safety information, billing guidance, complaint routes and reader reviews. We are not owned by Piedmont Natural Gas, Duke Energy, Spire Tennessee, a utility commission, payment processor, assistance agency, contractor or appliance provider.

    Share Your Piedmont Natural Gas Customer Service Experience

    Have you contacted Piedmont about a gas emergency, service outage, start or stop request, high bill, meter reading, payment arrangement, disconnection, appliance issue or Tennessee account transition? Leave a factual review below and explain which support route you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include account numbers, full service addresses, Social Security numbers, payment information, passwords, verification codes, medical documentation, gate codes, private telephone numbers, email addresses or names of individual employees. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Piedmont Natural Gas, Duke Energy, Spire Tennessee, the North Carolina Utilities Commission, the South Carolina Office of Regulatory Staff, the Tennessee Public Utility Commission or any contractor, payment processor or assistance agency. Piedmont and Spire do not provide customer support through this website. Telephone numbers, representative hours, payment methods, rates, assistance programs, deposits, disconnection protections, restoration procedures, ownership arrangements and transition plans can change. Current utility tariffs, account records, official safety instructions and state regulations control each customer’s service. This page cannot report a gas leak, dispatch a utility crew, start or stop service, make a payment, prevent disconnection, restore service, correct a bill, approve assistance, repair an appliance or resolve a regulatory complaint. It is not legal, financial, engineering, plumbing, HVAC, emergency, safety or regulatory advice.

  • Gulf Power Customer Service Is Now FPL Northwest Florida

    Gulf Power is no longer a separate electric utility or customer-service brand. Former Gulf Power customers in Northwest Florida are now served by Florida Power & Light Company through FPL Northwest Florida. Use the current FPL Northwest contact information below for bills, payments, service changes, outages, deposits, assistance and complaints.

    Gulf Power Customer Service Is Now FPL Northwest Florida

    Florida Power & Light completed the integration of Gulf Power on January 1, 2022. Electric service in the former Gulf Power territory now appears under the FPL name, and customers should use FPL Northwest Florida account, payment and outage tools. The former Gulf Power website now routes customers into FPL’s Northwest Florida service system. Old Gulf Power account documents, bills, equipment labels and search results may still display the former name.

    FPL Northwest Florida Customer Service Numbers

    The old Gulf Power number, 1-800-225-5797, still appears on certain official FPL Northwest pages for specialized account, business and construction requests. However, the current FPL Northwest Contact Us page publishes 1-888-326-4853 as its primary customer-service number.

    Former Gulf Power Address

    The former Gulf Power Company was associated with: One Energy Place Pensacola, FL 32520 This address may still appear on certain FPL Northwest forms or specialized correspondence. It should not be treated as the headquarters of a separate Gulf Power company, used to report an outage or used as the ordinary bill-payment address. Mail bill payments to: FPL General Mail Facility Miami, FL 33188-0001 Include the bill stub, write the FPL account number on the check or money order, make it payable to FPL and allow five to seven business days for postal delivery. Do not mail cash.

    Best Support Route by Issue

    • Billing or payment question: Call 1-888-326-4853 or sign in to the FPL Northwest account.
    • Payment arrangement: Request one through the account before the disconnection date when possible.
    • Power outage: Report it online or call 1-800-468-8243.
    • Downed line, sparking equipment or hazardous pole: Stay far away and call 911 and 1-800-468-8243.
    • Start, stop or move service: Use the FPL Northwest service-order tools.
    • Deposit question: Contact FPL Northwest customer service.
    • Missing assistance payment: Contact both FPL and the community agency that approved the assistance.
    • Medically essential account: Apply through FPL’s Medically Essential Service program.
    • Streetlight problem: Use the outdoor-light reporting tool and keep the report number.
    • Tree near a power line: Submit a vegetation request; do not trim near energized utility lines.
    • Equipment or food-loss claim: Use FPL’s claims process and preserve receipts and photographs.
    • Unresolved regulated complaint: Contact the Florida Public Service Commission.

    Information to Have Before Contacting FPL Northwest

    • FPL account number
    • Name listed on the account
    • Service address
    • Telephone number and email associated with the account
    • Bill date and amount
    • Payment confirmation or transaction number
    • Meter number when relevant
    • Outage or service-request number
    • Dates and times of repeated outages or flickers
    • Photographs of damaged equipment when safe to take
    • Disconnection or deposit notice
    • Prior customer-service case numbers
    • A concise explanation of the requested resolution
    Do not publicly post a complete account number, Social Security number, full service address, payment-account details, medical certification or other private account information.

    Access a Former Gulf Power Account

    Former Gulf Power customers now use the FPL Northwest Florida website and mobile app. Account tools can be used to:
    • View the current balance
    • Review bills and electric usage
    • Make or schedule a payment
    • Update contact preferences
    • Report an outage
    • Check outage status
    • Start, stop or move service
    • Request a payment arrangement when eligible
    If an old Gulf Power username does not work, use the FPL account-recovery and account-lookup tools rather than creating repeated accounts for the same service address.

    Pay an FPL Northwest Electric Bill

    FPL Northwest provides several payment methods:
    • Online bank-account payment: Free through the FPL account
    • Automatic Bill Pay: Recurring withdrawal from an eligible bank account
    • Debit or credit card: Processed through FPL’s payment provider
    • Pay by phone: Available through FPL’s automated payment system
    • Bank bill pay: Initiated through the customer’s financial institution
    • Authorized walk-in payment location: Available through participating retail agents
    • Pay by mail: Send a check or money order with the bill stub
    Use only official payment methods. FPL does not require payment by gift card, prepaid card, cryptocurrency, Zelle, Venmo, Cash App or wire transfer to avoid immediate disconnection.

    Payment Has Not Posted

    If a payment is missing:
    1. Confirm that the payment left the bank or card account.
    2. Review the FPL confirmation number.
    3. Check whether a bank bill payment was sent to an old Gulf Power account number.
    4. Confirm that a mailed check was sent to the current address.
    5. Allow the stated processing or mailing period.
    6. Contact FPL before making a duplicate payment.
    Keep the bank trace, cancelled-check image, confirmation email and receipt from an authorized payment location.

    Payment Arrangement or Extension

    FPL may offer a temporary payment arrangement to qualifying customers. Eligibility is based on the account’s status and payment history.
    1. Sign in to the FPL Northwest account.
    2. Open billing or payment assistance.
    3. Request a payment arrangement.
    4. Review the extended payment date.
    5. Save the confirmation email.
    6. Pay by the arrangement date.
    A final notice may still be issued after an arrangement is approved. If payment is not received by the agreed date, the arrangement may default and service may be disconnected.

    FPL Northwest Bill-Payment Assistance

    Assistance may be available through community agencies and government-funded programs. Programs may include:
    • Low Income Home Energy Assistance Program, or LIHEAP
    • Emergency Home Energy Assistance for the Elderly Program, or EHEAP
    • FPL Care To Share
    • Emergency Food and Shelter Program assistance
    • County and nonprofit assistance programs
    Funding is not guaranteed. Apply as early as possible and continue communicating with FPL about the account status while an application is pending.

    Care To Share Electrical Repairs

    Some qualifying customers may receive assistance for repairs to damaged customer-owned electrical equipment needed before FPL can reconnect service. Potentially covered repairs may include:
    • Damaged meter cans
    • Damaged weatherheads
    The program generally does not cover a home’s interior wiring, breaker panel or unrelated electrical upgrades. Eligibility, funding and repair approval must be confirmed before work begins.

    High or Unexpected Electric Bill

    A higher bill can result from:
    • Hot or cold weather
    • Longer billing periods
    • Heating or air-conditioning use
    • Water-heater problems
    • Pool pumps or dehumidifiers
    • Additional occupants or appliances
    • Estimated or corrected meter readings
    • Rate, fuel or tax changes
    • A prior balance, deposit or late fee
    • Budget Billing deferred amounts
    Compare the current bill with:
    • The previous 12 months of usage
    • Daily energy-use information
    • The number of days in the billing cycle
    • Weather during the billing period
    • Recent equipment or household changes
    • The actual meter reading
    Ask FPL to explain the usage, meter readings, rate schedule, deposits, fees and prior balances. Contact a qualified electrician or HVAC contractor when abnormal usage appears connected with customer-owned equipment.

    FPL Budget Billing

    Budget Billing spreads estimated annual electric costs across the year using a rolling calculation. It does not reduce the amount of electricity used or guarantee a lower annual cost. The bill may show:
    • Actual electric charges
    • The Budget Billing amount due
    • A deferred balance
    The deferred balance may become due when service ends or Budget Billing is discontinued. Review that balance before cancelling the program or moving.

    Start Electric Service

    To start FPL Northwest service, have:
    • The service address
    • The requested start date
    • A valid email address
    • Government-issued identification
    • Social Security, tax-identification or another accepted identifying number when requested
    • Business information when service will be in a business name
    FPL says service can often be connected by the following business day, but more time may be required because of the property’s condition, inspection requirements or equipment work.

    Stop or Move Electric Service

    Customers moving from one address should provide:
    • FPL user ID and password
    • Current service address
    • Service-stop date
    • New service address
    • Requested start date at the new address
    • Forwarding address for the final bill
    Confirm the final meter date and mailing address. Do not assume that a landlord, buyer or new tenant will automatically close the prior account.

    Temporary Service Suspension

    FPL Northwest does not generally offer a temporary suspension that preserves the account without monthly charges. Customers can leave the service active and remain responsible for charges and usage, or stop the service and start a new account later. Seasonal residents should consider humidity, security systems, refrigeration and property-protection needs before disconnecting electricity.

    Deposits and New Accounts

    Deposit requirements can differ between residential and business accounts and may depend on identity verification, payment history, account risk and applicable utility rules. Before paying a deposit:
    • Confirm the amount and due date.
    • Ask when the deposit can be refunded or credited.
    • Keep the receipt.
    • Confirm that the payment was applied to the correct account.
    • Review any available deposit alternatives.

    Disconnection and Reconnection

    Contact FPL immediately when service is scheduled for disconnection or has already been disconnected. Have ready:
    • Account number
    • Final or disconnection notice
    • Amount paid or available
    • Payment confirmation
    • Approved assistance information
    • Payment-arrangement confirmation
    • Medical-program information when applicable
    Mailing a complaint to a corporate office is not a reliable way to stop an imminent disconnection. Use FPL Northwest customer service and keep a case number.

    Report an FPL Northwest Power Outage

    Report the outage even if neighbors have already reported one. Save the report confirmation and sign up for outage alerts.

    Downed Power Line or Electrical Hazard

    Treat every downed wire as energized and life-threatening.
    • Stay far away.
    • Keep children and pets away.
    • Do not drive over a wire.
    • Do not touch a fence, tree, vehicle or object contacting the wire.
    • Do not attempt to move a branch or cable.
    • Call 911.
    • Call FPL at 1-800-468-8243.
    Floodwater and storm debris can conceal energized electrical equipment.

    Neighbors Have Power but My Home Does Not

    If surrounding properties have power:
    1. Check whether the main breaker has tripped.
    2. Stand on a dry surface and do not touch electrical equipment when water is present.
    3. Check for visible damage near the meter and weatherhead.
    4. Do not touch the meter.
    5. Report the outage to FPL.
    6. Contact a licensed electrician if customer-owned equipment is damaged.
    A damaged meter can, weatherhead, service mast or breaker panel may need to be repaired and inspected before FPL can reconnect service.

    Repeated Flickers, Dimming or Voltage Problems

    Report repeated brief outages, flickering, lights becoming unusually bright or dim, or equipment behaving abnormally. Document:
    • Date and time
    • Duration
    • Rooms or circuits affected
    • Whether neighbors experienced the same problem
    • Weather conditions
    • Equipment damaged or interrupted
    Call FPL for utility-side concerns and a licensed electrician for possible internal wiring, neutral or panel problems.

    Streetlight or Outdoor-Light Problem

    Report a streetlight that is:
    • Out
    • Flickering
    • On during daylight
    • Damaged
    • Leaning
    • Exposing wires
    Provide the address, pole number and nearest intersection. If a new public streetlight is requested, contact the city, county, HOA or other organization responsible for approving and paying for it.

    Trees Near Power Lines

    Do not trim a tree that is touching or close to an energized utility line. Contact FPL immediately when:
    • A tree is touching a power line.
    • A branch is sparking.
    • A tree is leaning toward utility equipment.
    • A storm-damaged limb is suspended on a line.
    Routine trimming of vegetation around the service line from the pole to a home may involve different ownership and responsibility rules. Ask FPL before hiring work near electrical conductors.

    Damaged Pole, Transformer or Meter Equipment

    Report leaning poles, damaged transformers, broken crossarms, exposed conductors and damaged utility equipment through FPL’s power-concern tools. Do not open, move, paint, attach signs to or place items around transformers and utility equipment.

    FPL Equipment and Food-Loss Claims

    FPL reviews claims based on how the incident occurred, whether FPL was responsible and the documented loss. Keep:
    • Photographs
    • Repair estimates
    • Invoices and receipts
    • Equipment model and serial numbers
    • Food-loss lists and purchase records
    • Outage and service-request numbers
    • Insurance correspondence
    FPL states that it is generally not responsible for losses caused by hurricanes, lightning, floods, extreme storms, animals or another third party. Each claim is investigated individually. Customers may also contact their insurer. Do not discard damaged equipment before FPL or the insurer confirms whether inspection is required.

    Medically Essential Service

    FPL’s Medically Essential Service program is for residential customers whose electric service is medically essential and whose condition is certified by a Florida-licensed physician. The program can provide:
    • Special notices before and after a hurricane
    • Special notice before disconnection for nonpayment
    • Referrals to assistance agencies
    The program does not:
    • Guarantee uninterrupted electricity
    • Provide priority outage restoration
    • Eliminate the electric bill
    • Replace a backup generator or battery
    • Replace emergency evacuation planning
    Enrollment must be kept current and renewed as required. Households using life-sustaining equipment should maintain a backup-power and evacuation plan.

    Storm and Hurricane Safety

    • Report outages and downed lines through official FPL channels.
    • Keep refrigerator and freezer doors closed.
    • Disconnect sensitive electronics when safe.
    • Do not approach utility crews working in hazardous areas.
    • Keep debris away from poles and transformers.
    • Do not reconnect damaged customer-owned equipment yourself.
    • Use flashlights instead of candles.
    • Follow local evacuation and emergency-management instructions.

    Generator Safety

    • Operate a portable generator outdoors.
    • Keep it away from doors, windows and vents.
    • Never operate it in a home, garage or enclosed space.
    • Install working carbon-monoxide alarms.
    • Connect appliances according to the manufacturer’s instructions.
    • Do not connect a generator directly to household wiring without approved transfer equipment.
    • Allow the generator to cool before refueling.
    Improper generator connections can backfeed power onto utility lines and kill utility workers or neighbors.

    Business Customer and Construction Support

    Business, commercial, HOA and construction issues may require a specialized FPL Northwest team. Examples include:
    • Multiple accounts
    • Commercial deposits
    • Demand or time-of-use rates
    • New construction
    • Temporary service
    • Service planners
    • Disconnect and reconnect work
    • Outdoor and area lighting
    • Metering requirements
    The legacy 1-800-225-5797 number may still appear on current official pages for certain Northwest Florida business, construction and specialized account functions.

    FPL Utility Scam Warnings

    • Use the telephone number printed on the current FPL bill.
    • Check the account independently before responding to a shutoff threat.
    • FPL does not demand gift cards, cryptocurrency, Zelle, Venmo, Cash App or wire transfers.
    • FPL does not visit a property to collect payment through a prepaid card.
    • Do not share an account password or verification code.
    • Do not permit an unknown caller to control a computer or phone remotely.
    • Ask an unexpected utility visitor for identification.
    • Report suspected fraud to FPL, the payment provider and law enforcement.
    • A review posted here does not prevent disconnection or contact FPL.

    How to Escalate an FPL Northwest Complaint

    1. Contact FPL Northwest at 1-888-326-4853.
    2. Select the support category matching the problem.
    3. Provide the account number, service address, dates and requested resolution.
    4. Ask for a case or service-request number.
    5. Request supervisor or specialized-department review when necessary.
    6. Save bills, payment confirmations, notices, screenshots and call notes.
    7. Use the outage number for active power or safety concerns.
    8. Use the claims process for documented equipment or property loss.
    9. File an eligible regulated utility complaint with the Florida Public Service Commission if the issue remains unresolved.

    Florida Public Service Commission Complaints

    Before filing, gather the FPL account number, service address, bills, disconnection notices, case numbers, payment records and explanation provided by FPL. The PSC may review regulated billing, service, rate, disconnection and reliability issues. It does not replace emergency outage reporting, law enforcement, insurance claims or an electrician.

    Gulf Power Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows no visible Gulf Power or FPL Northwest Florida reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not establish positive or negative customer-service trends. Future reviews can help readers understand current experiences involving billing, payment arrangements, outages, service restoration, deposits, assistance, streetlights, claims and Florida PSC escalation.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize current contact numbers, outage routes, billing guidance, assistance programs, safety information and complaint resources. We are not owned by Gulf Power, Florida Power & Light, FPL Northwest Florida, NextEra Energy, the Florida Public Service Commission or any assistance agency.

    Share Your Gulf Power or FPL Northwest Experience

    Were you a Gulf Power customer who now receives service from FPL Northwest Florida? Leave a factual review below and explain whether your experience involved billing, an outage, payment assistance, a deposit, service restoration, a streetlight, a claim or complaint escalation. Comments are moderated. Do not include full account numbers, Social Security numbers, complete service addresses, payment information, medical records, passwords, verification codes, private telephone numbers, personal email addresses or names of individual utility employees. Last Updated: July 13, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Gulf Power, Florida Power & Light Company, FPL Northwest Florida, NextEra Energy, the Florida Public Service Commission or any government or community assistance agency. FPL does not provide account or outage support through this website. Telephone numbers, hours, payment methods, rates, deposits, assistance programs, claims rules, disconnection procedures and regulatory processes can change. The current FPL bill, account, tariff, service agreement and official FPL Northwest website control. This page cannot access an FPL account, make a payment, approve an arrangement, stop a disconnection, restore electricity, dispatch a utility crew, determine benefit eligibility, issue a claim payment or resolve an electrical emergency.

  • BGE Customer Service: Phone, Outages, Billing, Gas Leaks and Complaints

    Baltimore Gas and Electric customer service can help Maryland customers with electric service, natural gas service, billing, payments, outages, meter questions, payment arrangements, high bills, service start or stop requests, scam reports and complaints. For gas leaks, downed wires or immediate danger, use BGE emergency reporting options instead of waiting for regular customer service.

    How to Contact BGE Customer Service

    Use the Right BGE Support Route

    • Gas smell or suspected gas leak: Leave the area immediately, then call 1-877-778-7798 or 911 if there is immediate danger.
    • Downed power line: Stay away from the wire and call 1-877-778-2222.
    • Power outage: Report online, call 1-877-778-2222, text OUT to 69243, or use the BGE app.
    • Billing or account issue: Sign in to your BGE account or call 1-800-685-0123.
    • Payment arrangement or assistance: Contact BGE before a shutoff date and review BGE assistance programs.
    • High bill or meter concern: Review your bill, meter readings and usage history before requesting help.
    • Utility scam: Do not pay by gift card, prepaid card, cryptocurrency or wire transfer. Report the suspicious contact to BGE and local authorities when appropriate.

    Information to Have Before Contacting BGE

    • BGE account number
    • Service address
    • Phone number and email address on the account
    • Bill date, amount due and due date
    • Payment confirmation, bank record or receipt, if relevant
    • Outage report number, if available
    • Meter number or recent meter reading, if relevant
    • Photos of damaged equipment, downed wires, meter issues or property damage, taken only from a safe distance
    • Names of representatives, case numbers and call dates from prior contacts

    BGE Outages, Downed Wires and Gas Emergencies

    Report power outages and downed wires directly to BGE. Stay away from downed or sparking wires, damaged electrical equipment and unsafe areas. Do not assume a wire is safe because it is not moving or sparking. If you smell natural gas, hear a hissing sound near gas equipment or suspect a gas leak, leave the area immediately before calling BGE’s gas emergency number. Do not use public comments, email or regular review forms for emergency reports.

    BGE Billing, Payments and Shutoff Notices

    For billing disputes, high bills, payment posting issues, late fees, deposits, estimated readings, budget billing, payment arrangements or shutoff notices, contact BGE directly and keep written records. Save copies of bills, payment confirmations, bank records, online messages and case numbers. If you receive a termination or shutoff notice, do not wait. Contact BGE before the notice date to ask about payment arrangements, assistance programs, medical certification options or other available help. If your issue remains unresolved, Maryland utility customers can contact the Maryland Public Service Commission.

    Escalating a BGE Complaint

    1. Start with BGE customer service at 1-800-685-0123.
    2. Ask for a case number or written confirmation when possible.
    3. Keep a timeline of calls, chats, payments, bills, outage reports and representative names.
    4. If unresolved, file a utility complaint with the Maryland Public Service Commission.

    BGE Scam and Impostor Warnings

    • BGE says it will not ask for immediate payment by prepaid cash card or cryptocurrency.
    • Do not share your BGE account number, Social Security number, Tax ID number, login, password or verification code with suspicious callers.
    • Be cautious with callers or visitors threatening immediate disconnection unless you pay right away.
    • Use BGE.com or the phone number on your official bill before making a payment.
    • If you believe you were targeted by a scam, report it to BGE and consider contacting local law enforcement.

    BGE Reviews and Complaints

    CustomerServiceNumbers.com does not currently show visible BGE customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating. Helpful review topics may include billing accuracy, high bills, payment arrangements, shutoff notices, outage reporting, restoration updates, gas emergencies, meter problems, scam reports, phone wait times, online account tools and whether BGE resolved the issue.

    Privacy and Public Review Warning

    • Do not post your BGE account number, service address, meter number, shutoff notice, payment confirmation, phone number, email address, Social Security number, Tax ID number or banking details in a public review.
    • Do not post photos that show account numbers, QR codes, barcodes, payment records or private address details.
    • CustomerServiceNumbers.com cannot report emergencies, restore service, process payments, stop disconnection or access your BGE account.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by BGE, Baltimore Gas and Electric Company, Exelon Corporation or the Maryland Public Service Commission.

    Share Your BGE Customer Service Experience

    Have you contacted BGE about a bill, outage, gas emergency, payment arrangement, shutoff notice, meter problem, scam report, account access issue, high bill or complaint? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include private account details, payment information, passwords, verification codes, service addresses, phone numbers, email addresses, meter numbers, shutoff notices or sensitive personal information in your review.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with BGE, Baltimore Gas and Electric Company, Exelon Corporation or the Maryland Public Service Commission. BGE does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors.

  • Penn Power Customer Service, Outages and Billing Help

    Penn Power customer service can help with electric bills, payments, account changes, start or stop service, payment arrangements, smart meters, electric suppliers and shutoff notices. Power outages and dangerous electrical conditions should be reported through FirstEnergy’s dedicated outage system rather than an ordinary customer-service email.

    Penn Power Customer Service Phone Numbers and Support

    FirstEnergy’s email form is intended for non-emergency questions and may take up to two business days for a response. Do not use email or a public review to report an outage, downed line, fire, sparking equipment or another urgent electrical condition.

    Best Penn Power Support Route by Issue

    • Power outage: Report it online, call 1-888-544-4877, or text OUT to 544487.
    • Downed line or immediate electrical danger: Stay away and call 911. Then report the condition through Penn Power’s outage system.
    • Billing or account question: Call 1-800-720-3600 or sign in to the online account.
    • Unable to pay the bill: Contact Penn Power before the due date or shutoff date and ask about payment arrangements and assistance programs.
    • Active termination notice: Call Penn Power immediately. If the issue remains unresolved, contact the Pennsylvania Public Utility Commission by phone.
    • Medical need for electric service: Ask about medical certification and the Critical Care Program.
    • Start, stop or transfer service: Use FirstEnergy’s online service-request tools or call Customer Care.
    • Smart-meter question: Call 1-855-344-3400 or select Smart Meter on the contact form.
    • Generation supplier or electric-choice issue: Contact the supplier shown on the bill or call 1-888-478-2300.
    • Unresolved regulated-utility complaint: Request a Penn Power case number, then contact the Pennsylvania Public Utility Commission.

    How to Report a Penn Power Outage

    Report the outage even when nearby customers have already called. Individual outage reports can help Penn Power identify localized damage or a problem affecting only one service address. Have the account phone number, service address and information about damaged lines, poles, transformers or trees available. Restoration estimates can change as crews discover additional storm or equipment damage.

    Downed Power Lines and Electrical Emergencies

    Assume every downed wire is energized. Stay at least 30 feet away and keep children, pets, vehicles and other people away from the wire and anything it is touching.
    • Call 911 for an immediate hazard, fire, injury, traffic danger or downed power line.
    • Do not touch, move, drive over or attempt to cover a wire.
    • Do not touch fences, trees, puddles, vehicles or debris near the line.
    • Do not attempt to trim a tree touching an electrical line.
    • Report the condition to Penn Power at 1-888-544-4877.

    Penn Power Billing and High-Bill Complaints

    For an unexpectedly high bill, compare the current statement with prior bills and review:
    • Kilowatt-hour usage
    • Number of days in the billing period
    • Actual or estimated meter readings
    • Generation-supplier charges
    • Rate or tariff changes
    • Weather and heating or cooling use
    • Past-due amounts, late fees and payment arrangements
    • Recent appliances, electric heating, electric vehicles or occupancy changes
    Contact Penn Power and request a billing review when the usage, reading or charges cannot be explained. Ask for a case number and keep copies of the bill, meter information, payment confirmations and prior correspondence.

    Penn Power Payments

    Customers can pay through the FirstEnergy online account, Guest Pay, AutoPay, mail or the telephone payment service. One-time payments by bank account, debit card or credit card can be made at 1-800-433-8201. Service fees may apply. For mailed payments from Pennsylvania customers, FirstEnergy currently lists: FirstEnergy P.O. Box 371422 Pittsburgh, PA 15250-7422 Use the payment address shown on the latest bill before mailing a check. Do not send customer-service complaints, medical documents or legal correspondence to a payment-processing address unless Penn Power specifically instructs you to do so.

    Payment Assistance, Shutoff Notices and Service Restoration

    Penn Power lists several possible assistance and special-arrangement options. Eligibility depends on the household, account, income, circumstances and program rules.
    • Payment arrangements or installment plans
    • Extended due dates for certain qualifying customers
    • Third-party shutoff notification
    • Military deferred-payment arrangements
    • Critical Care registration
    • Medical certification
    • Other state, federal and community assistance programs
    Review current programs here: Penn Power payment-assistance programs. Contact Penn Power as soon as a payment problem develops. Waiting until the day of a scheduled disconnection may limit available options. If service has already been disconnected, ask what payment, arrangement, deposit or documentation is required for restoration.

    Medical Certification and Critical Care

    A household member with a qualifying medical condition may be eligible for medical certification or Critical Care assistance. Contact Penn Power at 1-800-720-3600 for current forms and instructions. A medical certificate may provide temporary shutoff protection, but it does not erase the balance. Customers may still be responsible for current charges and payment arrangements while the certificate remains in effect. Households that rely on electrically powered medical or life-support equipment should maintain an emergency plan for outages, including appropriate battery backup, transportation, medical contacts and another safe location when necessary. Critical Care registration does not guarantee uninterrupted electric service.

    Penn Power Smart-Meter Help

    For Pennsylvania smart-meter questions, call 1-855-344-3400 or use the FirstEnergy contact form and select Smart Meter. Have the service address, account number, meter information, notice date and a description of the issue ready. A smart-meter question may involve installation, access, readings, communication problems, equipment notices or customer-owned electrical repairs.

    Pennsylvania Electric Choice and Supplier Charges

    Penn Power delivers electricity and maintains the distribution system, while some customers choose a separate company to supply the electric generation. Supplier charges and Penn Power delivery charges may appear on the same bill. For electric-choice questions, call 1-888-478-2300 or review Penn Power’s Electric Choice information. If a supplier charge appears unfamiliar, verify the supplier name, contract term, variable or fixed rate, cancellation provisions and enrollment authorization. Contact the supplier when the disputed charge was created by the supplier rather than Penn Power.

    How to Escalate a Penn Power Complaint

    1. Call Penn Power at 1-800-720-3600.
    2. Explain the issue and requested resolution clearly.
    3. Ask for a case or reference number.
    4. Request supervisor review if the first representative cannot resolve the matter.
    5. Keep bills, notices, meter records, screenshots, payment confirmations and call notes.
    6. If the regulated-utility issue remains unresolved, contact the Pennsylvania Public Utility Commission.
    Customers with an active termination or shutoff notice should call the PUC rather than relying only on an online complaint. The PUC generally expects customers to contact the utility first.

    Penn Power Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 visible Penn Power reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends. Helpful reviews may describe experiences involving outages, restoration estimates, billing, meter readings, supplier charges, payment arrangements, shutoff notices, medical certification, smart meters, service restoration and whether Penn Power resolved the issue.

    Utility Scam, Privacy and Safety Warnings

    • Use FirstEnergyCorp.com and verified Penn Power phone numbers before entering account or payment information.
    • Hang up on callers demanding immediate payment to prevent shutoff, then call 1-800-720-3600 independently.
    • FirstEnergy says it does not require prepaid cards as the only form of payment.
    • Do not pay a supposed utility employee through gift cards, cryptocurrency, wire transfer or an unknown personal payment account.
    • Do not rely only on caller ID; scammers can imitate a utility’s name and phone number.
    • Do not allow an unexpected visitor into the home without verifying identification and the purpose of the visit.
    • Do not share passwords, one-time security codes, Social Security numbers, full bank information or complete card details with an unexpected caller.
    • Never operate a portable generator indoors or connect one directly to household wiring without approved transfer equipment installed by a qualified professional.
    • Do not post account numbers, service addresses, shutoff notices, payment details, medical information, phone numbers or email addresses in a public review.

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    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We are an independent consumer-help website and are not owned by Pennsylvania Power Company, Penn Power, FirstEnergy Corp., the Pennsylvania Public Utility Commission, an electric supplier or a payment-assistance agency.

    Share Your Penn Power Customer Service Experience

    Have you contacted Penn Power about an outage, bill, supplier charge, payment arrangement, shutoff notice, medical certification, smart meter, service request or unresolved utility complaint? Leave a factual review below and explain which support route you used, how long the response took and whether the issue was resolved. Comments are moderated. Do not include account numbers, full service addresses, payment information, shutoff notices, medical information, phone numbers, email addresses, employee names or other private details. Last Updated: July 10, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Pennsylvania Power Company, Penn Power, FirstEnergy Corp., the Pennsylvania Public Utility Commission, an electric-generation supplier or any assistance agency. Penn Power does not provide customer support through this website. Contact information is provided to help customers reach the appropriate official service. This page is not electrical, emergency, medical, legal, regulatory or financial advice. Official Penn Power account records, tariffs, assistance-program rules, safety instructions and Pennsylvania Public Utility Commission decisions control individual customer matters.

  • Reach HECO Customer Service – Reviews And Complaints

    Before using HECO services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Hawaiian Electric Company provides electricity to the island of Oahu, Hawaii, and is the primary utility company serving residents and businesses in the region.

    How to Contact HECO

    You can reach Hawaiian Electric Company customer service using the following details:

    • Phone Number: 1-808-548-7311
    • Email Support: HECO offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 7:30 AM – 6 PM HST
    • Corporate Address: Hawaiian Electric Company, P.O. Box 2750, Honolulu, HI 96840
    • Website: https://www.hawaiianelectric.com/

    HECO Customer Support Reviews and Complaints

    When considering using Hawaiian Electric Company services, it’s helpful to review their customer service feedback. They compete with other regional utility providers in Hawaii like FPL, Maui Electric and Hawaii Electric Light. Customer reviews often highlight the reliability, customer service, and energy efficiency programs offered by HECO, particularly for residential customers. However, some complaints focus on issues related to customer service, billing, and outage response times.
    Comparing HECO with other utility providers can help you determine which offers the best services, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using HECO services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using HECO services.

    Note: This website listing is not associated with HECO. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    HECO does not provide support services directly through this website. For any questions or concerns about HECO services, contact their customer service representative directly.