Category: Utility Companies Customer Service – Reviews

Access essential contact information for leading utility companies, including major providers like Dominion Energy, Con Edison, Pacific Gas and FPL. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other utility companies.

  • AmeriGas Customer Service: Delivery, Billing & Complaints

    AmeriGas customers may need assistance with a delayed propane delivery, low or empty tank, unexpected bill, price-per-gallon increase, delivery fee, tank rental, leak check, automatic delivery, account cancellation, tank removal, moving, or unresolved service complaint.

    The correct place to start depends on whether the issue is a propane emergency, delivery request, billing question, leased-tank matter, account change, or ordinary customer-service complaint.

    Below are AmeriGas’s current support options, emergency information, practical resolution steps, fee guidance, complaint escalation, and related consumer resources.

    AmeriGas contact information reviewed and updated in June 2026.

    AmeriGas Customer Service Help by Issue

    • Possible propane leak or immediate safety emergency: Leave the building or area immediately and call AmeriGas Emergency Services or 911 from a safe location.
    • Existing customer-service question: Call 1-800-263-7442, use MyAmeriGas chat, or submit the existing-customer contact form.
    • New residential or business service: Request an online quote or contact the new-customer department.
    • Tank is low and no delivery is scheduled: Check MyAmeriGas and contact Customer Service promptly, especially when the tank level is below 10%.
    • Automatic delivery was missed: Confirm whether an open delivery appears in MyAmeriGas and ask AmeriGas to review the tank level, usage history, and scheduling factors.
    • Will Call delivery: Place the order when the tank reaches approximately 30% to 40% rather than waiting until it is nearly empty.
    • Urgent delivery: Ask whether an expedited or emergency-delivery fee will apply before accepting the delivery.
    • Unexpected bill or fee: Review the invoice, price per gallon, delivery fees, tank rent, payment method, and service charges.
    • Disputed invoice: Contact AmeriGas promptly and request a written explanation of each disputed charge.
    • Tank rental or leased-equipment question: Review the residential agreement and ask whether minimum usage, annual equipment rent, or tank-removal terms apply.
    • Canceling propane service: Review the initial contract term, provide the required notice, and request written cancellation and tank-pickup confirmation.
    • Moving out of a propane-powered home: Contact AmeriGas to close or transfer the account and settle any remaining balance.
    • Grill-tank exchange complaint: Start with the retailer where the cylinder was purchased or exchanged, then contact AmeriGas when the problem involves the cylinder or exchange program.
    • Unresolved complaint: Keep case numbers, invoices, delivery records, and written communications and request supervisor review.

    How To Contact AmeriGas

    AmeriGas’s automated telephone system can accept propane orders and bill payments 24 hours a day. Live representative and chat hours are more limited.

    AmeriGas recommends contacting Customer Service Tuesday through Friday when possible for potentially faster telephone service.

    What To Do If You Smell Propane

    A suspected propane leak is an emergency, not an ordinary customer-service complaint.

    If you smell an odor similar to rotten eggs or skunk spray, hear gas escaping, or believe propane may be leaking:

    1. Do not operate lights, switches, telephones, appliances, or anything that could create a spark.
    2. Do not attempt to locate or repair the leak yourself.
    3. Keep flames, cigarettes, vehicles, and ignition sources away from the area.
    4. Leave the building or affected area immediately.
    5. Call 1-800-805-0659 or 911 from a safe location.
    6. Do not return until the property has been declared safe by qualified personnel.

    Do not use a public review, email form, or ordinary billing-support channel to report an active gas leak.

    How To Request an AmeriGas Propane Delivery

    Existing customers can request a propane delivery through MyAmeriGas or the automated telephone system.

    • Online: Sign in to MyAmeriGas and select the delivery-request option.
    • Automated Telephone Order: Call 1-800-263-7442 at any time.
    • Live Representative: Call during AmeriGas customer-service hours.
    • Chat: Sign in to MyAmeriGas and select Message Us.

    Customers may need to provide:

    • The AmeriGas account number
    • The current tank percentage
    • The delivery address
    • Gate codes or access instructions
    • Information about pets, locked gates, snow, or blocked driveways
    • The requested delivery type

    When Should a Will Call Customer Order Propane?

    AmeriGas currently recommends that Will Call customers request delivery when the tank reaches approximately 30% to 40%. This allows time for scheduling before the tank becomes critically low.

    Waiting until the tank is nearly empty may increase the risk of:

    • Running out of propane
    • Expedited or emergency-delivery fees
    • A required safety or leak check
    • Loss of heating, hot water, cooking, or generator service
    • Difficulty obtaining delivery during extreme weather

    AmeriGas Automatic Delivery Problems

    Automatic Delivery customers ordinarily do not need to place individual orders. AmeriGas estimates propane usage and schedules deliveries based on factors such as appliance use, prior consumption, weather, tank size, and account information.

    Customers should still monitor the physical tank gauge. An estimated tank level shown online may not exactly match the actual gauge.

    If Your Tank Is Low

    1. Check the physical tank gauge when it is safe to do so.
    2. Sign in to MyAmeriGas.
    3. Check whether a scheduled or open delivery appears.
    4. Update the estimated tank level online.
    5. If no order appears and the tank is below 10%, call 1-800-263-7442.
    6. Ask AmeriGas to review the usage factors used for automatic scheduling.
    7. Save the delivery confirmation and case number.

    Information To Document

    • The actual tank-gauge percentage
    • The estimated level shown online
    • The last delivery date
    • The number of gallons delivered
    • Recent changes in household usage
    • New appliances or additional occupants
    • Extended cold weather
    • Any prior missed delivery
    • The date you contacted AmeriGas

    If an Automatic Delivery account runs out, ask AmeriGas whether an emergency delivery, safety check, or system restart is required and which charges may apply.

    Delayed or Missed AmeriGas Deliveries

    A delayed delivery can affect heating, hot water, cooking, generators, agricultural operations, or business equipment. Contact AmeriGas before the tank reaches a critical level.

    Before Contacting Customer Service

    • Check the tank gauge
    • Review the scheduled delivery in MyAmeriGas
    • Confirm that payment or credit requirements have been met
    • Check whether the driveway and tank are accessible
    • Confirm that gates are unlocked
    • Make sure pets are secured
    • Review text or email delivery updates
    • Record any prior delivery estimate

    Questions To Ask AmeriGas

    • Is there an active delivery order?
    • What is the scheduled delivery window?
    • Has the order been assigned to a route?
    • Is payment or account verification holding the delivery?
    • Does the account show an access problem?
    • Will an urgent-delivery charge apply?
    • Can AmeriGas provide a case or order number?
    • What should the customer do if the tank reaches zero?

    Do not attempt to restart propane appliances or restore service after a complete runout unless instructed by a qualified propane professional.

    AmeriGas Urgent and Emergency Delivery Fees

    AmeriGas may charge additional fees when a customer requests delivery on short notice. The amount and availability can depend on the state, service agreement, customer type, and timing.

    Potential charges can include:

    • Expedited delivery
    • Emergency or urgent delivery
    • Will Call convenience fees
    • After-hours or weekend service
    • Safety assurance checks
    • Leak checks following an interruption of service

    Before agreeing to a short-notice delivery, ask:

    • The exact delivery fee
    • The expected delivery date
    • Whether a leak or safety check will also be required
    • Whether the charge can be waived when AmeriGas missed an Automatic Delivery
    • Whether the payment must be made in advance
    • Whether any other service fee will appear on the invoice

    AmeriGas fees can change and may vary by state. Review the current fee page and the agreement applicable to your account.

    AmeriGas Billing and Price-Per-Gallon Complaints

    An AmeriGas bill may include more than the price of propane. Charges can involve delivery, fuel recovery, safety compliance, equipment rent, service calls, leak checks, payment methods, or account termination.

    How To Review an AmeriGas Invoice

    Check:

    • The delivery date
    • The number of gallons delivered
    • The price per gallon
    • The tank percentage before and after delivery
    • Fuel recovery charges
    • Hazardous-material or safety-compliance fees
    • Tank or equipment rent
    • Service-dispatch charges
    • Leak or safety-check charges
    • Late fees
    • Credit-card surcharges
    • Credits or prior payments

    Why the Price Per Gallon May Change

    Unless a customer has a written fixed-price or other pricing agreement, AmeriGas states that propane prices may vary. Factors may include:

    • Location
    • Customer classification
    • Delivery method
    • Volume purchased
    • Tank ownership
    • Competitive conditions
    • Market and transportation costs
    • The date the order or delivery occurs

    A price quoted when opening the account may apply only to the first delivery unless AmeriGas confirms otherwise in writing.

    How To Dispute an AmeriGas Invoice

    1. Download or photograph the complete invoice.
    2. Compare it with earlier bills and the customer agreement.
    3. Identify each disputed line item.
    4. Call 1-800-263-7442.
    5. Ask the representative to explain the price and fee.
    6. Request correction of any confirmed error.
    7. Ask for a case number.
    8. Request the decision in writing.
    9. Keep payment records and correspondence.

    AmeriGas’s current residential terms state that invoice disputes should be reported within 30 days of receipt. Do not wait several billing cycles to question a charge.

    Common AmeriGas Fees

    Depending on the account and state, AmeriGas may assess charges involving:

    • Early termination
    • Fuel recovery
    • Hazardous-material and safety compliance
    • Tank or equipment rent
    • Safety assurance checks
    • Leak checks
    • Service dispatches
    • Will Call deliveries
    • Urgent or emergency delivery
    • Tank pickup
    • Paper invoices
    • Late payment
    • Credit-card payments

    These charges are not necessarily government fees. AmeriGas states that many are company-assessed charges used to recover operating, compliance, safety, or service costs.

    Fees vary by state and may change. Customers in states with separate propane rules should review the state-specific agreement.

    MyAmeriGas Account and Login Problems

    MyAmeriGas allows customers to:

    • Request propane delivery
    • View scheduled deliveries
    • Review delivery history
    • View invoices
    • Check prior prices per gallon
    • Make or schedule payments
    • Manage Auto Pay
    • Update contacts
    • Receive account alerts
    • Chat with Customer Service

    Creating an Account

    Customers generally need the AmeriGas account number and billing ZIP code. The account number can be found on a paper bill or obtained through Customer Service.

    The number printed on a delivery invoice left at the property may not be the same as the AmeriGas account number required for registration.

    Locked Account

    MyAmeriGas may lock an account after repeated unsuccessful login attempts. Use the Forgot Password option and confirm that the correct email address is being used as the username.

    Canceling a Scheduled Payment

    Customers may be able to cancel a future scheduled payment through MyAmeriGas until 11:59 p.m. ET on the day before the scheduled date. A payment already marked In Progress may no longer be canceled online.

    AmeriGas Tank Rental and Leased Equipment

    Customers should determine whether the propane tank is owned by the homeowner or leased from AmeriGas. Tank ownership affects supplier choice, maintenance responsibility, rental fees, and cancellation.

    AmeriGas’s residential terms state that leased equipment remains AmeriGas property. Customers generally may not allow another propane supplier to fill, move, disconnect, or service an AmeriGas-owned tank without permission.

    Annual Equipment Rent

    Annual equipment rent can vary based on:

    • Tank size
    • Type of equipment
    • Customer location
    • Annual propane use
    • Prior minimum-use arrangements
    • Inflation or other cost changes

    Some older agreements may waive tank rent when the customer meets a minimum annual propane-purchase requirement.

    Ask AmeriGas:

    • Who owns the tank?
    • What is the annual rental charge?
    • Is there a minimum-use requirement?
    • What maintenance is included?
    • Who owns the regulators and monitor?
    • What charges apply when service ends?

    How To Cancel AmeriGas Service

    Before canceling, review whether the tank is customer-owned or leased and whether the account is still within an initial contract term.

    AmeriGas’s general residential terms currently describe a three-year initial term for many customers leasing company equipment, followed by month-to-month renewal. State-specific terms may differ.

    Cancellation Steps

    1. Review the agreement and recent invoices.
    2. Determine who owns the tank.
    3. Call 1-800-263-7442.
    4. State that you are terminating propane service.
    5. Ask for the effective cancellation date.
    6. Ask whether an early-termination charge applies.
    7. Request an itemized final balance.
    8. Ask how remaining propane will be handled.
    9. Schedule pickup of any AmeriGas-owned tank or equipment.
    10. Request a cancellation and pickup case number.
    11. Send written notice through the contact form or email when appropriate.
    12. Keep all confirmation until the tank is removed and final bill is settled.

    Current Early-Termination Terms

    AmeriGas’s current general fee page lists a $149.99 early-termination fee for customers who lease equipment and end service before completing the initial term. State-specific exclusions or different agreements may apply.

    Do not assume that stopping Auto Pay, refusing a delivery, or telling a driver cancels the account. Complete the formal cancellation process and obtain written confirmation.

    AmeriGas Tank Pickup and Removal Complaints

    When AmeriGas owns the tank, the company generally removes its equipment after service ends. Tank pickup may involve scheduling delays, access requirements, remaining propane, underground equipment, and removal charges.

    Before Tank Pickup

    • Confirm the tank belongs to AmeriGas
    • Request the pickup order number
    • Ask for the estimated pickup window
    • Provide gate and access instructions
    • Photograph the tank and surrounding property
    • Ask how remaining propane will be credited or handled
    • Ask whether a tank-pickup fee applies
    • Confirm whether the tank is aboveground or underground

    Do not move, disconnect, pump out, sell, or allow another propane company to fill an AmeriGas-owned tank without written authorization.

    If pickup is delayed, keep the cancellation confirmation and every pickup case number. Ask AmeriGas whether rental or account charges will continue while the company-owned equipment remains on the property.

    Moving Out of a Home With AmeriGas Service

    AmeriGas currently directs moving customers to call 1-888-495-7697 to begin closing or transferring the account.

    Before moving:

    • Provide the move-out date
    • Confirm whether the tank is leased
    • Record the tank level
    • Settle outstanding invoices
    • Stop or transfer Auto Pay
    • Provide a forwarding address
    • Ask whether the new owner will assume service
    • Request written account-closure confirmation

    Do not assume that selling the property automatically transfers the propane account or leased-tank agreement to the buyer.

    AmeriGas Grill-Tank Exchange Complaints

    AmeriGas grill cylinders are commonly sold or exchanged through grocery stores, home-improvement stores, convenience stores, and self-service vending locations.

    Start with the retailer when the complaint involves:

    • The amount charged at checkout
    • A receipt or refund
    • A vending-machine payment
    • Incorrect inventory
    • A cylinder exchanged at that location

    Contact AmeriGas when the concern involves:

    • A damaged or defective AmeriGas cylinder
    • A valve problem
    • Questions about cylinder safety
    • The exchange program
    • An unresolved retailer complaint involving the propane cylinder

    Do not use, transport, or store a cylinder that appears damaged, leaks, or creates a safety concern.

    How To Escalate an Unresolved AmeriGas Complaint

    1. Identify the issue. Determine whether it involves safety, delivery, billing, pricing, equipment, cancellation, or tank removal.
    2. Contact Customer Service. Call 1-800-263-7442 or use MyAmeriGas chat.
    3. Request a case number. Keep every later contact connected to the case.
    4. State the requested resolution. Ask for delivery, a billing correction, fee review, tank pickup, cancellation, refund review, or written explanation.
    5. Save supporting records. Keep invoices, tank-level photographs, delivery history, contracts, payment records, and correspondence.
    6. Request supervisor review. Explain what the first representative was unable to resolve.
    7. Submit the complaint in writing. Use the official contact form and save the confirmation.
    8. Request the final decision in writing. Ask whether the complaint was corrected, denied, or remains under review.
    9. Review the applicable state agreement. Propane-service and tank-removal requirements can differ by state.
    10. Consider the appropriate outside resource. Depending on the issue, this may include a state propane regulator, public utility or energy office, fire marshal, consumer-protection agency, attorney general, card issuer, or court.

    For corporate and parent-company information, visit the AmeriGas Corporate Office Headquarters page.

    AmeriGas Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com did not have enough published AmeriGas reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

    As customers submit reviews, this section may be updated with recurring topics involving:

    • Automatic and Will Call deliveries
    • Low-tank or runout situations
    • Emergency and expedited delivery fees
    • Propane prices and billing
    • Tank and equipment rent
    • Leak or safety checks
    • Account cancellation
    • Tank pickup and removal
    • Customer-service response times
    • How effectively complaints were resolved

    Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than general assumptions about AmeriGas or its service areas.

    What To Include in Your AmeriGas Review

    • The city, state, and service area
    • Whether the account uses Automatic Delivery or Will Call
    • The approximate tank level
    • Whether the issue involved delivery, billing, pricing, equipment, or cancellation
    • The approximate dates involved
    • Whether AmeriGas opened a case
    • Which resolution you requested
    • How long it took to receive a response
    • Whether the issue was resolved

    Do not publish an account number, payment information, gate code, home address, contract number, or other sensitive information in a public review.

    AmeriGas Frequently Asked Questions

    What is the AmeriGas customer-service number?

    Existing AmeriGas customers can call 1-800-263-7442. Live representatives are currently available Monday through Friday from 7:00 a.m. to 8:00 p.m. ET and Saturday from 8:00 a.m. to 5:00 p.m. ET.

    What is the AmeriGas emergency number?

    For a suspected propane leak or propane emergency, leave the area immediately and call 1-800-805-0659 or 911 from a safe location.

    How do I order propane from AmeriGas?

    Eligible customers can request delivery through MyAmeriGas or call 1-800-263-7442. The automated telephone system accepts delivery requests 24 hours a day.

    When should I order propane?

    AmeriGas recommends that Will Call customers order when the tank reaches approximately 30% to 40%.

    What should an Automatic Delivery customer do when the tank is below 10%?

    Check MyAmeriGas for an open delivery order. If no order appears, contact AmeriGas immediately and provide the actual tank-gauge reading.

    Why did my AmeriGas price per gallon change?

    Unless the customer has a written pricing agreement, AmeriGas prices may vary by delivery date, location, volume, customer type, tank ownership, market conditions, and other factors.

    How long do I have to dispute an AmeriGas invoice?

    AmeriGas’s current general residential terms state that invoice disputes should be reported within 30 days of receiving the invoice.

    How do I cancel AmeriGas service?

    Call 1-800-263-7442 and request formal termination. Ask for the effective date, final balance, early-termination fee, tank-pickup process, and written confirmation.

    Does AmeriGas charge an early-termination fee?

    AmeriGas’s current general fee page lists a $149.99 early-termination fee for certain leased-equipment customers who cancel before the initial term ends. State and individual contract terms may differ.

    Does AmeriGas charge tank rent?

    AmeriGas may charge annual equipment rent while a company-owned tank or other leased equipment remains installed. The amount may depend on tank size, equipment, location, and annual propane use.

    Can another propane company fill an AmeriGas tank?

    AmeriGas’s residential terms state that only AmeriGas or its authorized representatives may fill company-owned leased equipment.

    How do I close an AmeriGas account when moving?

    AmeriGas currently directs moving customers to call 1-888-495-7697 to close or transfer service and settle the account.

    Where is AmeriGas headquartered?

    AmeriGas is headquartered at 460 North Gulph Road, King of Prussia, Pennsylvania 19406. Additional company information is available on the AmeriGas Corporate Office Headquarters page.

    Related Propane Customer Service Pages

    Related Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize company contacts, common customer problems, complaint information, account terms, and practical resolution steps.

    Our goal is not simply to repeat a customer-service phone number. We help consumers determine whether an issue involves emergency response, propane delivery, billing, MyAmeriGas, leased equipment, cancellation, tank removal, or another appropriate department.

    Reviews may be moderated for spam, profanity, account details, payment information, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your AmeriGas Experience

    Have you contacted AmeriGas about a delayed delivery, tank runout, price increase, unexpected fee, leased tank, billing dispute, cancellation, tank pickup, or customer-service complaint?

    Leave a rating and review below. Include the service area, delivery type, approximate dates, support channel used, whether AmeriGas opened a case, how long it took to receive assistance, and whether the matter was resolved.

    Your experience may help another customer determine whether to contact emergency support, delivery service, billing, MyAmeriGas, tank services, or account cancellation.

    Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with AmeriGas Propane, Inc., AmeriGas Propane, L.P., UGI Corporation, any AmeriGas office, or any propane retailer. AmeriGas does not provide customer support through this website. Contact AmeriGas directly regarding propane emergencies, deliveries, billing, tanks, equipment, cancellations, or account information.

    This page provides general consumer information and does not provide legal, regulatory, safety, or technical advice. The customer’s state-specific agreement, official AmeriGas terms, fee disclosures, and safety instructions control the individual account.

  • OUC Customer Service, Power Outages, Water Problems, Billing, Payments and Service Help

    OUC customer service can help with power outages, water problems, billing questions, payments, deposits, disconnections, account access and starting, stopping or moving utility service. OUC, formally the Orlando Utilities Commission, provides electric and water service in Orlando, St. Cloud and portions of Orange and Osceola counties.

    Call OUC at 1-407-423-9018. Automated account service, bill payment, outage reporting and several service-request options are available 24 hours a day. Residential customer-service representatives are available Monday through Friday from 7 a.m. to 6 p.m. Eastern Time.

    OUC Customer Service Phone Numbers and Contacts

    Customer payments are not accepted at Reliable Plaza. Use the official online, telephone, mail or authorized in-person payment routes instead.

    OUC Mailing Addresses

    General Correspondence

    Orlando Utilities Commission
    P.O. Box 3193
    Orlando, FL 32802

    Payments With a Bill Stub

    Orlando Utilities Commission
    P.O. Box 31329
    Tampa, FL 33631-3329

    Do not mail a payment to Reliable Plaza unless OUC specifically provides different written instructions.

    Best OUC Support Route by Issue

    • Power outage: Call 1-407-423-9018, text OUT to 69682 or report through myOUC.
    • Outage status: Check the outage map, sign in to myOUC or text STAT to 69682.
    • Downed wire, damaged pole or dangerous electrical condition: Stay away, call 911 for an immediate danger and call OUC.
    • Water-main break or broken meter lid: Call OUC’s 24/7 service-problem line.
    • Water-quality concern: Call 1-407-423-9018.
    • Streetlight outage: Use the streetlight form or call 1-407-737-4222.
    • Tree interfering with a power line: Use OUC’s tree-trimming request form or call customer service.
    • Start, stop or move service: Submit the request through myOUC or call the main number.
    • High bill: Review usage and billing days through myOUC, then contact customer service.
    • Billing error: Submit the billing issue promptly and no later than 60 days after the first statement showing the suspected error.
    • Unable to pay: Ask about a payment extension, Pay Plan, Project CARE, LIHEAP or another assistance program.
    • Deposit question: Call customer service and ask for the deposit calculation, refund status or additional-deposit reason.
    • Power Pass account: Use myOUC or the automated telephone system to check the prepaid balance and make a payment.
    • Home-warranty charge or claim: Contact American Water Resources of Florida rather than ordinary OUC billing support.
    • Suspected utility scam or theft: Verify the contact through OUC and report utility theft or misuse to Revenue Assurance.

    Information to Have Before Contacting OUC

    • OUC account number
    • Name on the account
    • Service address
    • Primary telephone number associated with the account
    • Email address associated with myOUC
    • Meter number when relevant
    • Bill date
    • Amount due
    • Disputed amount
    • Payment date and confirmation number
    • Last four digits of the payment method when requested
    • Date and time an outage or water problem began
    • Whether neighboring properties are affected
    • Photographs of a meter, leak or damaged utility equipment taken from a safe location
    • Start, stop or move request number
    • Previous OUC case or reference number
    • The requested resolution

    Do not post an account number, complete service address, payment information, Social Security number, medical documentation, myOUC password or meter-identification details in a public review.

    What Is OUC?

    OUC, also known as OUC—The Reliable One, is the Orlando Utilities Commission. It is a municipally owned, not-for-profit public utility providing electric and water services.

    OUC serves:

    • The City of Orlando
    • The City of St. Cloud
    • Portions of unincorporated Orange County
    • Portions of unincorporated Osceola County

    Available service depends on the property’s location. A resident generally cannot choose OUC merely by comparing it with another electric or water utility. Check the official service-area map before applying.

    OUC Customer Service vs. Emergency Support

    Use Regular Customer Service For:

    • Billing questions
    • Payments
    • Deposits
    • Account information
    • High usage
    • Start, stop or move requests
    • Payment extensions
    • myOUC login help
    • Program enrollment

    Use 24/7 Outage and Problem Reporting For:

    • Loss of electricity
    • Water outage
    • Downed wire
    • Damaged utility pole
    • Water-main break
    • Broken or missing water-meter lid
    • Urgent water-quality concern
    • Dangerous utility condition

    Call 911 first when there is fire, smoke, sparking equipment, injury, a traffic hazard or another immediate threat to life.

    How to Report an OUC Power Outage

    Customers can report an outage in three primary ways:

    • Call 1-407-423-9018.
    • Text OUT to 69682 after registering for OUC Alerts.
    • Sign in to myOUC and select Outages & Service Problems.

    After reporting the outage, check the outage map or text STAT to 69682 for available status information.

    Before Reporting an Ordinary Power Outage

    1. Check whether neighboring homes or businesses also lost power.
    2. Check the main breaker when it is safe to do so.
    3. Determine whether the entire property or only part of it is affected.
    4. Look for damaged lines, poles or transformers from a safe distance.
    5. Report the outage.
    6. Save the confirmation or reference number.

    If surrounding properties have electricity but one property does not, the problem may involve customer-owned wiring, the meter base, weatherhead, electrical panel or service equipment. OUC may advise the property owner to contact a licensed electrician.

    Downed Wires and Electrical Emergencies

    Never touch, approach, drive over or attempt to move a downed wire. Treat every wire as energized, including a wire that appears inactive.

    1. Stay away from the wire and anything it touches.
    2. Keep children, pets and other people away.
    3. Do not touch fences, trees, puddles, vehicles or debris near it.
    4. Call 911 if the wire is sparking, smoking, burning or creating an immediate danger.
    5. Call OUC at 1-407-423-9018.
    6. Provide the nearest address, cross street, landmark or pole location.

    Outage Map Says Power Was Restored but It Is Still Off

    1. Check the main breaker when safe.
    2. Check whether nearby properties have power.
    3. Report the outage again.
    4. Explain that the surrounding area appears restored.
    5. Ask whether the individual service line or meter equipment requires inspection.
    6. Save the new outage report number.

    OUC Water Problems

    Call OUC’s 24/7 line for:

    • Water-main breaks
    • Loss of water service
    • Broken or missing water-meter lids
    • Water flowing from utility-owned equipment
    • Water-quality concerns
    • Possible utility-side leaks

    A leak inside the home, after the utility meter or in customer-owned plumbing may require a licensed plumber rather than an OUC crew.

    Water Quality Concern

    When reporting a water-quality concern, explain:

    • Service address
    • Date and time the issue began
    • Whether the issue affects hot water, cold water or both
    • Color, odor, taste or visible particles
    • Whether neighbors have the same problem
    • Whether recent plumbing or water-heater work occurred
    • Whether the concern affects every faucet

    Do not drink water that authorities have declared unsafe. Follow any boil-water, flushing or public-health instructions issued for the area.

    How to Report an OUC Streetlight Outage

    Use OUC’s streetlight reporting form or call 1-407-737-4222.

    Provide:

    • Nearest address or intersection
    • Pole number when visible
    • Whether the light is out, flashing or on during daylight
    • Whether the pole or fixture appears damaged
    • Whether wires are exposed

    OUC will first verify that it maintains the light. Some streetlights are maintained by another government agency, community or property owner.

    Tree Near an OUC Power Line

    Do not trim a tree touching or threatening an overhead power line. Use OUC’s tree-trimming request form or call customer service.

    Call 911 and OUC immediately if:

    • The tree has fallen onto a line.
    • The line is on the ground.
    • There is sparking, smoke or fire.
    • The tree blocks a road and involves utility equipment.

    How to Start OUC Service

    1. Confirm that OUC serves the property.
    2. Create a myOUC account.
    3. Submit the start-service request.
    4. Provide the new service address.
    5. Select the requested service date.
    6. Complete identity and credit verification.
    7. Pay any required deposit.
    8. Review the request status in myOUC.

    OUC currently applies a $25 connection charge to the first bill. A deposit may also be required.

    How Soon Can OUC Start Service?

    Service requests are completed during normal operating days, Monday through Friday, excluding federal and OUC-observed holidays.

    For a location without active service, a qualifying request completed before 4 p.m. on a weekday may be eligible for same-day completion. Requests submitted later may be completed on the next available business day.

    If service is already active at the location, the account change may not be completed until the next business day.

    How to Stop OUC Service

    1. Sign in to myOUC.
    2. Select the stop-service request.
    3. Enter the requested shutoff date.
    4. Provide a forwarding address.
    5. Review any deposit or final-bill information.
    6. Save the confirmation.
    7. Check the final bill.

    Stop-service requests can generally be processed as soon as the next business day. Do not assume moving out or returning keys to a landlord automatically closes the OUC account.

    How to Move or Transfer OUC Service

    Use the Move Service form when relocating from one OUC address to another.

    OUC allows customers to keep service active at the old and new locations at the same time by selecting separate start and stop dates. This can help prevent loss of service while moving.

    OUC Service Deposit

    A deposit may be required based on:

    • Credit history
    • Services available at the property
    • Prior OUC payment history
    • Late payments
    • Forced collection activity
    • Returned payments

    OUC states that it uses an Experian credit inquiry when determining the required amount.

    When Does OUC Refund a Deposit?

    A deposit is typically credited to the account after two years of acceptable payment history. OUC generally looks for:

    • No forced collection attempts
    • No more than four late payments during the prior 24 months
    • No returned payments
    • Continued compliance with account terms

    If service ends before the two-year point, the deposit is applied to the final bill. If the deposit exceeds the final balance, OUC issues the remaining amount to the account holder.

    Why Did OUC Require an Additional Deposit?

    A new or additional deposit may be assessed after:

    • A late payment during the first six months
    • A forced collection attempt during the initial account period
    • Repeated delinquent payments
    • Returned checks
    • Changes in account risk or service level

    Ask OUC to explain the deposit amount and account history used in the decision.

    OUC Cash-Only Account Status

    OUC may place an account on cash-only status after two or more returned checks within a 12-month period.

    Contact customer service to confirm:

    • Accepted payment methods
    • Outstanding returned-payment charges
    • Whether electronic payment remains available
    • Requirements to remove cash-only status

    How to Pay an OUC Bill

    OUC accepts payments through several channels:

    • Online through myOUC
    • Electronic check
    • Debit or credit card through the approved processor
    • AutoPay from a checking or savings account
    • Automated telephone payment
    • Mail with the bill stub
    • Authorized in-person payment locations

    Call 1-407-423-9018 for automated telephone payment. Processing fees may apply to certain payment methods.

    OUC In-Person Payment Locations

    OUC lists authorized payment locations at participating retailers such as:

    • Publix
    • Walmart
    • CVS Pharmacy
    • Sedano’s Supermarket
    • Winn-Dixie

    Payment methods and processor fees can vary. Use OUC’s current payment-location tool before visiting a store.

    Do not pay an individual claiming to collect for OUC, and do not send money to an account supplied through an unsolicited telephone call or text.

    OUC Late Fees

    OUC currently assesses a late fee on the unpaid past-due amount five days after the due date.

    The fee is:

    • 1.5% of the total past-due amount, or
    • $5, whichever is greater

    A payment extension does not prevent the late fee from being assessed.

    Unable to Pay an OUC Bill

    Contact OUC before service is disconnected. Possible options include:

    • Payment extension
    • Pay Plan
    • Project CARE
    • Low Income Home Energy Assistance Program
    • Emergency Home Energy Assistance for the Elderly Program
    • Budget Billing
    • OUC Power Pass for eligible future service
    • Energy and water conservation assistance

    Eligibility depends on the account, payment history, program requirements and available funding.

    OUC Payment Extension or Pay Plan

    Call 1-407-423-9018 to request an extension through the automated system or a representative.

    Important conditions can include:

    • New charges must still be paid by their due dates.
    • The exact required installment must be paid.
    • Missing an installment can break the plan.
    • Repeatedly broken plans can affect future eligibility.
    • AutoPay customers may not qualify while enrolled in AutoPay.
    • Budget Billing customers may not qualify while enrolled in Budget Billing.
    • A partial payment may not be accepted for reconnection.

    Ask OUC to explain the complete schedule before agreeing to a Pay Plan.

    OUC Project CARE

    Project CARE assists qualifying households experiencing temporary financial hardship. OUC currently states that a household can receive a maximum benefit of $500 during a 12-month period.

    Funding, eligibility and application procedures can change. Use the current residential-assistance page and contact the listed community agency.

    LIHEAP and Elderly Utility Assistance

    Low Income Home Energy Assistance Program resources are available through local agencies serving Orange and Osceola counties.

    OUC also lists Emergency Home Energy Assistance for the Elderly Program contacts:

    These agencies, not CustomerServiceNumbers.com, determine eligibility and funding.

    OUC Service Disconnection

    Failure to pay a bill by the due date can lead to service disconnection. Power Pass service may disconnect when the prepaid balance falls below zero.

    When facing disconnection:

    1. Review the notice and deadline.
    2. Confirm the amount required.
    3. Call OUC immediately.
    4. Ask whether a payment extension or Pay Plan is available.
    5. Ask whether medical or emergency assistance applies.
    6. Make payment only through an official route.
    7. Save the confirmation.
    8. Ask when service should be restored.

    OUC Reconnection After Payment

    After paying a disconnected account:

    • Save the payment confirmation.
    • Confirm the payment posted to the correct account.
    • Ask whether the full required balance was received.
    • Ask whether a deposit or reconnect condition remains.
    • Ask for the expected restoration timeframe.
    • Report the service again if restoration does not occur as expected.

    Do not repeatedly submit the same payment without checking whether the first transaction processed.

    OUC Power Pass

    OUC Power Pass is prepaid electric service. Customers add funds before using electricity rather than receiving a traditional monthly electric bill.

    OUC states that Power Pass includes:

    • No traditional service deposit
    • No late fees
    • No reconnection fees
    • Daily balance and usage information
    • Low-balance and disconnect alerts
    • Flexible payment timing

    Water and other charges may still affect the account. Monitor the balance because service can disconnect when it falls below zero.

    OUC Budget Billing

    Budget Billing averages utility costs over the prior 12 months to reduce seasonal changes in the monthly payment.

    Budget Billing does not necessarily reduce the total amount owed. The payment can change as actual usage and costs are reviewed.

    Before enrolling, ask:

    • How the payment is calculated
    • How often the amount is recalculated
    • How account credits or balances are handled
    • Whether leaving the program causes an adjustment
    • Whether the account remains eligible for payment plans

    Unexpectedly High OUC Bill

    A high electric or water bill can result from:

    • Hot weather and increased air-conditioning use
    • Longer billing period
    • Additional occupants
    • Pool equipment
    • Electric-vehicle charging
    • Water-heater problems
    • Plumbing leaks
    • Irrigation use
    • Running toilets
    • Malfunctioning HVAC equipment
    • Estimated or corrected meter readings
    • Rate or fee changes

    How to Review a High OUC Bill

    1. Compare electric and water usage with the prior month.
    2. Compare usage with the same month from the previous year.
    3. Check the number of billing days.
    4. Review the meter readings.
    5. Use the myOUC Usage Dashboard.
    6. Look for unusual hourly or daily usage.
    7. Check toilets, irrigation and visible plumbing for leaks.
    8. Review air-conditioning and water-heater operation.
    9. Set up high-usage alerts.
    10. Contact OUC for a billing and usage review.

    OUC can explain meter and billing information. Diagnosing customer-owned plumbing, appliances, air conditioning or electrical equipment may require a plumber, HVAC contractor, electrician or appliance technician.

    OUC Energy and Water Conservation Audit

    OUC offers qualifying customers a free energy and water conservation audit. Call 1-407-423-9018 or use the official form to request an appointment.

    The audit may help identify:

    • Cooling and heating use
    • Water-heater use
    • Plumbing leaks
    • Irrigation concerns
    • Insulation or air-sealing opportunities
    • Appliance and lighting usage
    • Ways to reduce electric and water consumption

    How to Dispute an OUC Billing Error

    Contact OUC no later than 60 days after receiving the first bill showing the suspected error.

    Provide:

    • Name on the account
    • OUC account number
    • Bill date
    • Disputed charge or transaction
    • Dollar amount
    • Reason it appears incorrect
    • Payment confirmations
    • Meter or usage information
    • Previous case number

    Request a written explanation or corrected statement and save all correspondence.

    myOUC Login Problems

    1. Confirm the correct username.
    2. Use the Forgot Username or Forgot Password option.
    3. Check spam and junk folders.
    4. Use the newest reset message.
    5. Confirm the account PIN and account number.
    6. Clear outdated saved credentials.
    7. Try another current browser.
    8. Call customer service from the primary telephone number on the account.

    Never provide a password or one-time security code to an unexpected caller.

    OUC Alerts and Text Commands

    Registered OUC customers can receive billing, outage and account alerts by telephone, text or email.

    Current text commands sent to 69682 include:

    • OUT: Report an outage or problem.
    • STAT: Check the status of a reported outage or problem.
    • BAL: Check the account balance.
    • STOP: Stop text alerts.
    • HELP: Request text-alert assistance.
    • SPANISH: Change eligible alerts to Spanish.

    Message and data rates may apply.

    OUC Home-Warranty Charges and Claims

    OUC states that home-warranty and protection plans are managed by American Water Resources of Florida.

    Contact AWRF at 1-877-320-4614 for:

    • Plan information
    • Coverage questions
    • Repair claims
    • Contractor scheduling
    • Plan cancellation
    • Recurring warranty charges

    OUC electric and water customer service may be unable to cancel or adjudicate an AWRF protection-plan claim.

    OUC Utility Scam Warnings

    Utility scammers commonly claim that service will be disconnected immediately unless payment is made through an unusual method.

    Warning signs include:

    • Demand for gift cards
    • Demand for cryptocurrency
    • Wire-transfer request
    • Payment to an individual
    • Threat of shutoff within minutes
    • Caller-ID information that appears to be OUC but cannot be verified
    • Request for a myOUC password or verification code
    • Request to install remote-access software
    • Unofficial payment website

    End the call and verify the account through myOUC or 1-407-423-9018.

    Report Utility Theft, Fraud or Misuse

    Call OUC Revenue Assurance at 1-407-384-4019 or use the official reporting form.

    Do not approach a person suspected of tampering with a meter, line or water connection. Utility theft can create fire, flooding, electrocution and property-damage risks.

    How to Escalate an OUC Complaint

    1. Identify whether the issue involves billing, electric service, water service, an outage, a deposit or account access.
    2. Use myOUC or the issue-specific reporting route.
    3. Call 1-407-423-9018.
    4. Provide the account, bill, outage or service-request information.
    5. State the requested resolution.
    6. Ask for a case or reference number.
    7. Save bills, payment confirmations, photographs and messages.
    8. Request supervisor review when the initial response does not address the documented problem.
    9. Send a concise written complaint to OUC’s general-correspondence address.
    10. Use an appropriate local, state, consumer or legal resource when the matter remains unresolved.

    OUC Commission meetings accept public comments on policy and public-utility matters. A Commission comment is not a substitute for opening an individual billing, outage or account case with customer service.

    OUC Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published OUC customer-service reviews and no established rating trend.

    The previous page included generalized statements about reliability, online account management, billing complaints and outage response. Those statements were not supported by reviews visible on this page.

    New reviews can help readers understand current experiences involving:

    • Power outages
    • Water problems
    • High bills
    • Payment plans
    • Deposits
    • Disconnections
    • Start, stop or move requests
    • Power Pass
    • myOUC account access
    • Customer-service response times

    Reviews should include the general service area, type of problem, support route used, whether OUC opened a case and whether the issue was resolved.

    OUC Privacy and Safety Warnings

    • Use OUC.com and my.OUC.com.
    • Verify telephone numbers through the official OUC website.
    • Do not publish an account number or complete service address.
    • Do not share a myOUC password or security code.
    • Do not post medical-certification or assistance documents.
    • Do not touch a downed wire or damaged utility equipment.
    • Do not enter floodwater near electrical equipment.
    • Do not pay an unexpected caller with gift cards, cryptocurrency or wire transfer.
    • Do not mail payments to Reliable Plaza.
    • A public review does not report an outage or change an OUC account.

    Frequently Asked Questions About OUC

    What is the OUC customer-service number?

    Call OUC at 1-407-423-9018.

    What are OUC customer-service hours?

    Residential representatives are available Monday through Friday from 7 a.m. to 6 p.m. Eastern Time. Automated service and outage reporting are available 24/7.

    What is the OUC outage number?

    Call 1-407-423-9018, text OUT to 69682 or report the outage through myOUC.

    How do I check an OUC outage?

    Use the official outage map, sign in to myOUC or text STAT to 69682 after registering for alerts.

    What number reports an OUC streetlight outage?

    Call 1-407-737-4222 or use the online streetlight form.

    How do I start OUC service?

    Create a myOUC account and submit a start-service request. OUC currently applies a $25 connection charge, and a deposit may be required.

    How do I stop or transfer OUC service?

    Sign in to myOUC and submit the Stop Service or Move Service form. Save the confirmation and review the final bill.

    How much is an OUC late fee?

    The current late fee is 1.5% of the unpaid past-due amount or $5, whichever is greater, assessed five days after the due date.

    Does OUC offer payment arrangements?

    Payment extensions or Pay Plans may be available. Call OUC before disconnection and ask about the account’s eligibility.

    What is OUC Power Pass?

    Power Pass is prepaid electric service with no traditional deposit, late fee or reconnection fee. Customers must maintain a positive account balance.

    When does OUC refund a deposit?

    Deposits are typically credited after two years of acceptable payment history or applied to the final bill when service ends.

    How do I dispute an OUC bill?

    Contact OUC within 60 days of the first statement showing the suspected error. Provide the account number, disputed amount and explanation.

    Where do I mail an OUC payment?

    Mail payments with the bill stub to Orlando Utilities Commission, P.O. Box 31329, Tampa, FL 33631-3329.

    Can I pay at OUC headquarters?

    No. OUC states that payments are not accepted at Reliable Plaza.

    Who handles an OUC home-warranty plan?

    American Water Resources of Florida manages the plans. Call 1-877-320-4614.

    Is OUC owned by Duke Energy or FPL?

    No. OUC is a municipally owned, not-for-profit utility governed by the Orlando Utilities Commission.

    Where is OUC headquartered?

    OUC Reliable Plaza is located at 100 W. Anderson St., Orlando, FL 32801.

    Related Florida and Electric Utility Customer Service Pages

    Official OUC Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, outage routes, billing information, payment assistance, service-request guidance and complaint steps.

    We are not owned by OUC, the City of Orlando, the City of St. Cloud, American Water Resources, Experian, a payment processor or another electric or water utility.

    Share Your OUC Customer Service Experience

    Have you contacted OUC about a power outage, water problem, high bill, payment plan, deposit, disconnection, Power Pass account, service request or myOUC login? Leave a factual review below and explain the general service area, support route used, response time, case status and whether the issue was resolved.

    Comments are moderated. Do not include an account number, complete service address, meter number, payment information, Social Security number, medical documentation, myOUC password, private telephone number, personal email address or name and personal details of an individual employee.

    Page Update Note

    This OUC customer-service page was reviewed and updated on July 16, 2026. The update verified the main telephone number and residential hours, removed the unsupported chat claim, added outage, streetlight, water, billing and payment-assistance routes, clarified the headquarters and mailing addresses and replaced unsupported review claims with an accurate statement that no CSN reviews are currently published.

    Last Updated: July 16, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with OUC, the Orlando Utilities Commission, the City of Orlando, the City of St. Cloud, American Water Resources, Experian, a payment processor or another utility. OUC does not provide customer support through this website.

    Telephone numbers, representative hours, rates, late fees, deposits, payment-plan rules, assistance programs, service areas, outage procedures and mailing addresses can change. Review the current OUC website, myOUC account, bill, service terms and official notices for controlling information.

    This page cannot report an outage, dispatch a utility crew, accept payment, restore service, change an account, approve assistance, waive a fee, investigate water quality or determine electrical or plumbing safety. It is not legal, financial, electrical, plumbing, medical, utility-regulatory or payment-dispute advice.

  • Reach Pepco Customer Service – Reviews And Complaints

    Before using Pepco for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Pepco, a subsidiary of Exelon Corporation, provides electric service to customers in Washington, D.C., and parts of Maryland.

    How to Contact Pepco

    You can reach Pepco customer service using the following details:

    • Phone Number (Customer Support): 1-202-833-7500
    • Phone Number (Power Outages/Emergencies): 1-877-737-2662
    • Email Support: Pepco does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available on the Pepco website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 8 PM (ET); emergency services are available 24/7.
    • Corporate Address: Pepco Holdings, 701 Ninth Street NW, Washington, DC 20068, USA
    • Website: https://www.pepco.com/

    Pepco Customer Support Reviews and Complaints

    When considering using Pepco for your utility services, it’s helpful to review customer service feedback. Pepco competes with other regional utility providers such as BGE (Baltimore Gas and Electric), Dominion Energy, Delmarva Power, and Washington Gas. Customer reviews often highlight the reliability of Pepco’s electric service and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payments and monitoring energy usage. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during outages or emergencies.
    Comparing Pepco with other utility providers like BGE, Dominion Energy, Delmarva Power, and Washington Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Pepco or Exelon Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach NYSEG Customer Service – Reviews And Complaints

    Before using NYSEG for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. NYSEG is a utility company serving electricity and natural gas to customers in upstate New York, providing reliable energy services to both residential and commercial customers.

    How to Contact NYSEG

    You can reach NYSEG customer service using the following details:

    • Phone Number (Customer Support): 1-800-600-2275
    • Phone Number (Power Outages): 1-800-600-2275
    • Email Support: NYSEG does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Not available
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 7 PM (ET); emergency services are available 24/7.
    • Corporate Address: NYSEG, 18 Link Drive, Binghamton, NY 13904, USA
    • Website: https://www.nyseg.com/

    NYSEG Customer Support Reviews and Complaints

    When considering using NYSEG for your utility services, it’s helpful to review customer service feedback. NYSEG competes with other utility providers in New York, such as National Grid, Con Edison, Baltimore Gas and Electric, Rochester Gas and Electric (RGE), and Central Hudson. Customer reviews often highlight the reliability of NYSEG’s services and the ease of managing accounts online, including bill payments and monitoring energy usage. Many customers appreciate the company’s efforts to restore power quickly during outages and the availability of energy efficiency programs. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during emergencies.
    Comparing NYSEG with other utility providers like National Grid, Con Edison, RGE, OGE, and Central Hudson can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity and natural gas needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with New York State Electric & Gas Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach OGE Customer Service – Reviews And Complaints

    Before using OGE for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. OGE, or Oklahoma Gas & Electric, provides electricity to over 850,000 customers in Oklahoma and western Arkansas, offering reliable energy services to both residential and commercial customers.

    How to Contact OGE

    You can reach OG&E customer service using the following details:

    • Phone Number (Customer Support): 1-800-272-9741
    • Phone Number (Power Outages): 1-800-522-6870
    • Email Support: OGE does not offer direct email support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available on the OG&E website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 8 AM to 5 PM (CT); emergency services are available 24/7.
    • Corporate Address: OG&E, 321 N. Harvey Ave., Oklahoma City, OK 73102, USA
    • Website: https://www.oge.com/

    OGE Customer Support Reviews and Complaints

    When considering using OG&E for your utility services, it’s helpful to review customer service feedback. OG&E competes with other utility providers in the region such as PSO (Public Service Company of Oklahoma), Southwestern Electric Power Company (SWEPCO), Entergy Arkansas, and AEP (American Electric Power). Customer reviews often highlight the reliability of OG&E’s services and the availability of energy-saving programs and incentives. Many customers appreciate the ease of managing their accounts online, including bill payment, and the quick response to power outages. However, some complaints focus on issues related to billing accuracy, rate increases, and the responsiveness of customer support during emergencies.
    Comparing OG&E with other utility providers like PSO, SWEPCO, NYSEG, Entergy Arkansas, RGE, FPL,  and AEP can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review.

    Note: This website listing is not associated with Oklahoma Gas & Electric. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • NV Energy Customer Service, Outages and Billing Help

    NV Energy provides electric service across most of Nevada and natural-gas service in parts of northern Nevada. Customer-service, outage, emergency, billing, and business-support numbers differ between northern and southern Nevada, so use the contact route for the location where service is provided.

    For an immediate danger involving a downed or sparking power line or a suspected natural-gas leak, move away from the area and call 911 first. Then call NV Energy’s regional emergency number.

    NV Energy Customer Service Phone Numbers

    Northern Nevada Residential Customer Service

    Southern Nevada Residential Customer Service

    Additional NV Energy Contacts

    The toll-free number 1-800-331-3103 is associated with southern Nevada customer service. Northern Nevada customers should use 1-775-834-4444 or toll-free 1-800-962-0399.

    NV Energy Outages and Electrical Emergencies

    Report a power outage through NV Energy’s Outage Center or by calling the regional emergency number:

    Call 911 before NV Energy when a downed or sparking line, fire, vehicle accident, damaged electrical equipment, or another immediate condition threatens life or property.

    Stay away from downed lines and anything touching them. Do not attempt to move a wire, branch, fence, vehicle, or other object that may be energized.

    Information to Provide With an Outage Report

    • The service address
    • Whether the entire property or only part of it has lost power
    • Whether neighboring properties are affected
    • Any visible damage, smoke, sparks, or downed equipment
    • A safe callback number

    Outage-restoration estimates can change as crews inspect the system, locate damage, obtain equipment, and complete repairs safely.

    Northern Nevada Natural-Gas Emergencies

    NV Energy supplies natural gas to customers in parts of northern Nevada. If you smell gas, hear escaping gas, see damaged gas equipment, or suspect a pipeline leak:

    1. Leave the building or danger area immediately.
    2. Do not operate switches, appliances, vehicles, phones, or anything that could create a spark while near the suspected leak.
    3. Call 911 from a safe location.
    4. Call NV Energy at 1-775-834-4100.
    5. Do not return until emergency personnel or NV Energy says it is safe.

    Southern Nevada natural-gas service is generally provided by another utility. Verify the gas company shown on the bill before reporting a gas-service issue.

    NV Energy Billing and Payment Help

    Call the appropriate regional customer-service number for questions involving:

    • Current balances
    • Due dates
    • Meter readings
    • Estimated bills
    • High-bill concerns
    • Deposits
    • Late charges
    • Returned payments
    • Payment arrangements
    • Disconnection notices
    • Reconnection requirements
    • Rate-plan questions

    Have the NV Energy account number and service address available when contacting customer service, but do not post either one in a public review.

    NV Energy Payment Options

    NV Energy provides several payment methods, including:

    • Bank-account payment through MyAccount
    • Automatic monthly payments
    • Debit- or credit-card payment through an authorized payment processor
    • Telephone payment
    • Mail payment
    • Authorized Shop & Pay locations

    Online bank-account payments through NV Energy may be completed without an NV Energy payment fee. Card payments processed by a third party may include a processing charge. Review the displayed fee before completing the transaction.

    Use only payment options listed on NV Energy’s official website or bill. Do not send payment through a link or account supplied by an unexpected caller, text message, email, or visitor.

    NV Energy Payment Arrangements

    Customers who cannot pay the entire balance should contact NV Energy before the due date or scheduled disconnection. A payment arrangement may divide a past-due balance into installments while requiring current bills to remain paid.

    Before accepting an arrangement, verify:

    • The initial payment required
    • Each installment amount
    • The installment due dates
    • Whether current monthly bills must also be paid
    • What happens if a payment is late or returned
    • Whether the account remains subject to disconnection

    Missing a required current bill or arrangement installment may cancel the agreement and make the full account balance due.

    NV Energy Disconnection and Reconnection

    NV Energy states that customers facing disconnection for nonpayment generally receive a 10-day notice on the bill followed by a 48-hour notice through the mail.

    If you receive a disconnection notice:

    1. Call the regional customer-service number shown on the official NV Energy bill.
    2. Confirm the amount required to prevent disconnection.
    3. Ask whether a payment arrangement or assistance program is available.
    4. Use an official payment method.
    5. Keep the payment confirmation number.
    6. Ask what additional action is required to restore service if it has already been disconnected.

    A pending assistance application or customer-service complaint may not automatically stop disconnection. Confirm the account’s status directly with NV Energy.

    NV Energy Bill Assistance Programs

    SAFE in Northern Nevada

    The Special Assistance Fund for Emergencies, or SAFE, helps qualifying northern Nevada households experiencing financial hardship. The program is administered through United Way of Northern Nevada and the Sierra and participating local agencies.

    Eligibility, documentation requirements, payment amounts, and funding availability apply. Assistance is generally paid to the utility rather than directly to the applicant.

    Review SAFE eligibility and participating agencies.

    Project REACH in Southern Nevada

    Project REACH is administered by United Way of Southern Nevada with support from the NV Energy Foundation. It assists qualifying older adults and other eligible households with past-due utility bills.

    Funding is limited, and receiving help during one period does not guarantee future assistance.

    Nevada 211

    Nevada 211 can provide information about available community resources and utility-assistance organizations.

    NV Energy Green Cross and Medical Equipment

    The Green Cross program is intended for qualifying households in which a permanent resident depends on electrically operated medical equipment.

    Call northern or southern Nevada customer service to request an enrollment packet. Medical certification and renewal requirements may apply.

    Green Cross enrollment:

    • Does not guarantee uninterrupted electric service
    • Does not make a residence immune from planned or unplanned outages
    • Does not provide a utility-bill discount
    • Does not replace emergency planning or backup power
    • Does not necessarily prevent disconnection for nonpayment

    Households relying on powered medical equipment should maintain an emergency plan developed with the equipment provider and appropriate medical professionals.

    Start, Stop, or Move NV Energy Service

    Residential customers can start, stop, or transfer service through MyAccount or by calling the appropriate regional customer-service number.

    Be prepared to provide:

    • The service address
    • The requested service date
    • Identification information
    • A forwarding address when stopping service
    • Landlord or property-management information when relevant
    • Payment or deposit information when required

    Service connections and disconnections are generally completed on weekdays. A requested date is not guaranteed until NV Energy confirms the order.

    Start, stop, or move NV Energy service.

    NV Energy High-Bill and Meter Complaints

    When disputing a high or unexpected bill:

    1. Compare the billing period with prior bills.
    2. Review the number of days billed.
    3. Check the meter reading and whether it was actual or estimated.
    4. Consider weather, heating, cooling, pool, appliance, or occupancy changes.
    5. Check whether a prior balance, deposit, late charge, or rate change is included.
    6. Contact NV Energy and request an explanation.
    7. Ask whether the meter or account requires further review.

    Do not stop paying all undisputed charges solely because part of a bill is disputed. Ask NV Energy what amount must be paid while the review is pending.

    Solar, Net Metering, and Contractor Complaints

    NV Energy handles electric interconnection, metering, utility billing, and applicable net-metering rules. A private solar company may separately handle sales, financing, design, installation, equipment warranties, production promises, and repairs.

    When reporting a solar problem, identify whether it involves:

    • NV Energy interconnection approval
    • The bidirectional meter
    • Utility billing or credits
    • The solar installer
    • The equipment manufacturer
    • A lender or lease company
    • A monitoring application

    A complaint about an installer or financing company should not automatically be attributed to NV Energy.

    NV Energy Scam Warnings

    Be cautious when someone claiming to represent NV Energy:

    • Threatens immediate disconnection
    • Demands payment within minutes
    • Requests gift cards, cryptocurrency, wire transfer, or an unofficial payment app
    • Asks for a MyAccount password or security code
    • Offers an unscheduled energy assessment or thermostat installation
    • Requests access to the home without proper identification
    • Uses caller ID as proof that the call is legitimate

    End the contact and call NV Energy using the official regional number. NV Energy employees carry company identification, but identification can also be imitated. Verify unexpected visits independently.

    Review NV Energy scam-protection information.

    How to File an NV Energy Complaint

    1. Contact NV Energy customer service.
    2. Explain the issue, relevant dates, and requested resolution.
    3. Ask for a case or reference number.
    4. Request a supervisor when the initial representative cannot resolve the matter.
    5. Keep bills, notices, payment confirmations, emails, photographs, and call notes.
    6. Contact the Public Utilities Commission of Nevada if the regulated-utility dispute remains unresolved.

    Public Utilities Commission of Nevada Consumer Complaints

    The PUCN generally expects customers to contact the utility first. An informal or formal complaint does not guarantee a refund, rate adjustment, service restoration, or decision in the customer’s favor.

    About NV Energy, Ownership, and Leadership

    • Brand: NV Energy
    • Holding Company: NV Energy, Inc.
    • Southern Nevada Utility: Nevada Power Company doing business as NV Energy
    • Northern Nevada Utility: Sierra Pacific Power Company doing business as NV Energy
    • Parent Company: Berkshire Hathaway Energy Company
    • Ultimate Corporate Parent: Berkshire Hathaway Inc.
    • President and CEO: Brandon Barkhuff
    • Corporate Headquarters: 6226 West Sahara Avenue, Las Vegas, NV 89146

    The corporate headquarters is not a walk-in residential payment office, outage center, appliance-repair provider, emergency-response location, or substitute for regional customer service.

    NV Energy Customer Service FAQs

    What is NV Energy’s northern Nevada customer-service number?

    Call 1-775-834-4444 or toll-free 1-800-962-0399.

    What is NV Energy’s southern Nevada customer-service number?

    Call 1-702-402-5555 or toll-free 1-800-331-3103.

    Is NV Energy customer service available 24 hours?

    NV Energy currently lists residential customer service as available 24 hours a day, seven days a week.

    Does NV Energy have a customer-service email address?

    NV Energy currently lists CustomerService@nvenergy.com for residential customer service.

    How do I report an outage in northern Nevada?

    Use NV Energy’s Outage Center or call 1-775-834-4100.

    How do I report an outage in southern Nevada?

    Use NV Energy’s Outage Center or call 1-702-402-2900.

    What should I do if I smell natural gas?

    Leave the area, call 911 from a safe location, and then call northern Nevada NV Energy emergency service at 1-775-834-4100.

    Can NV Energy arrange payments on a past-due bill?

    Payment arrangements may be available depending on the account. Contact NV Energy before disconnection and verify every installment and current-bill requirement.

    Does Green Cross guarantee that my power will stay on?

    No. Green Cross identifies qualifying medically vulnerable households, but it does not guarantee continuous power, prevent every outage, or provide a bill discount.

    How do I complain about NV Energy?

    Contact NV Energy first and request supervisory review. If the regulated-utility dispute remains unresolved, contact the Public Utilities Commission of Nevada Consumer Complaint Resolution Division.

    Who owns NV Energy?

    NV Energy is owned through Berkshire Hathaway Energy Company, part of Berkshire Hathaway Inc.

    Who is the CEO of NV Energy?

    Brandon Barkhuff is President and CEO of NV Energy.

    Where is NV Energy headquartered?

    NV Energy lists its corporate headquarters at 6226 West Sahara Avenue, Las Vegas, Nevada 89146.

    NV Energy Customer Service Reviews and Complaints

    The review section below allows customers to share firsthand experiences involving NV Energy electric or gas service, outages, billing, payments, deposits, meter readings, service orders, assistance programs, disconnection notices, solar interconnection, scams, and complaint handling.

    No reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the experience involved NV Energy, Nevada Power Company, Sierra Pacific Power Company, a landlord, property manager, solar installer, electrical contractor, payment processor, assistance agency, or the Public Utilities Commission of Nevada.

    Share Your NV Energy Experience

    Describe the service territory, approximate date, issue, support route used, response received, and final outcome.

    Do not post an NV Energy account number, complete service address, meter number, payment-card or bank information, MyAccount password, Social Security number, medical records, Green Cross paperwork, payment-arrangement terms, disconnection notice, private phone number, or photographs containing sensitive account or infrastructure information.

    Page Update Note

    This NV Energy customer-service page was updated on July 28, 2026, to correct northern and southern Nevada customer-service numbers, add current 24/7 availability, verify the customer-service email and chat route, add outage and gas-emergency contacts, clarify the corporate address, update ownership and leadership, explain billing and payment arrangements, add assistance and Green Cross guidance, include scam and disconnection warnings, add PUCN complaint procedures, and accurately describe the live CustomerServiceNumbers.com review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with NV Energy, NV Energy Inc., Nevada Power Company, Sierra Pacific Power Company, Berkshire Hathaway Energy, Berkshire Hathaway Inc., the Public Utilities Commission of Nevada, United Way, a solar installer, electrical contractor, payment processor, landlord, or government agency.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, utility rates, payment procedures, assistance-program rules, outage information, leadership, and regulatory processes can change. Verify important information through NV Energy and the agency or organization responsible for the issue.

    CustomerServiceNumbers.com cannot report an outage, restore electric or gas service, stop a disconnection, modify a bill, approve an assistance application, enroll a household in Green Cross, repair utility equipment, investigate a gas leak, or decide a regulated-utility complaint. Contact NV Energy, 911, the Public Utilities Commission of Nevada, or another responsible organization directly.

  • Reach RGE Customer Service – Reviews And Complaints

    Before using Rochester Gas and Electric (RGE) for your utility services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. RGE, a subsidiary of AVANGRID, provides electricity and natural gas services to customers in the Rochester, New York area.

    How to Contact RGE

    You can reach RGE customer service using the following details:

    • Phone Number (Customer Support): 1-800-743-2110
    • Phone Number (Power Outages): 1-800-743-1701
    • Email Support: RGE does not provide a direct email for customer support; customers are encouraged to use the online contact form available on their website.
    • Chat: Available through the RGE website during business hours.
    • Customer Service Hours: Support is available Monday to Friday, 7 AM to 7 PM (ET); emergency services are available 24/7.
    • Corporate Address: Rochester Gas and Electric Corporation, 89 East Avenue, Rochester, NY 14649, USA
    • Website: https://www.rge.com/

    RGE Customer Support Reviews and Complaints

    When considering using RGE for your utility services, it’s helpful to review their customer service feedback. RGE competes with other utility providers such as National Grid, Con Edison, NYSEG (New York State Electric & Gas), and National Fuel Gas. Customer reviews often highlight the reliability of RGE’s services, the availability of energy efficiency programs, and the ease of managing accounts online. Many customers appreciate the responsiveness of RGE during power outages and the variety of payment options available. However, some complaints focus on issues related to billing accuracy, rate increases, and customer service response times.
    Comparing RGE with other utility providers like National Grid, Con Edison, NYSEG, and National Fuel Gas can help you determine which company offers the best combination of service reliability, pricing, and customer support for your electricity and natural gas needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review, and comment section where you can leave your own review. Note: This website listing is not associated with Rochester Gas and Electric Corporation. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • National Grid Customer Service: Outages, Gas Emergencies, Billing & Complaints

    National Grid USA provides electric and natural gas service in parts of New York and Massachusetts. Customers may need National Grid support for power outages, gas emergencies, downed wires, billing questions, payment arrangements, start/stop/move service, meter issues, claims, tree trimming, scams, or complaints.

    The best way to contact National Grid depends on your service area. Upstate New York, Metro New York, Long Island, Massachusetts Electric, and Massachusetts Gas customers may use different phone numbers. If you smell gas, see a downed wire, or have an emergency, do not use a general contact form. Leave the area if needed and call the emergency number for your region or 911.

    How to Contact National Grid Customer Service

    • Upstate New York Customer Service: 1-800-642-4272
    • Upstate New York Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Upstate New York Gas Emergency: 1-800-892-2345 or 911, available 24 hours a day
    • Upstate New York Outage Reporting: 1-800-867-5222, available 24 hours a day
    • Metro New York Customer Service: 1-718-643-4050
    • Metro New York Customer Service Hours: Monday-Friday, 8:00 a.m. to 8:00 p.m.
    • Metro New York Gas Emergency: 1-718-643-4050 or 911, available 24 hours a day
    • Long Island and Rockaway Customer Service: 1-800-930-5003
    • Long Island and Rockaway Customer Service Hours: Monday-Friday, 8:00 a.m. to 8:00 p.m.
    • Long Island and Rockaway Gas Emergency: 1-800-490-0045 or 911, available 24 hours a day
    • Massachusetts Electric Customer Service: 1-800-322-3223
    • Massachusetts Electric Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Massachusetts Electric Outage Reporting: 1-800-465-1212, available 24 hours a day
    • Massachusetts Gas Customer Service: 1-800-233-5325
    • Massachusetts Gas Customer Service Hours: Monday-Friday, 7:00 a.m. to 7:00 p.m.
    • Massachusetts Gas Emergency: 1-800-233-5325 or 911, available 24 hours a day
    • Hearing/Speech Impaired Customers: Call 711 and provide the appropriate National Grid support number
    • National Grid USA Website: NationalGridUS.com
    • Contact National Grid: National Grid Contact Us
    • Outage Reporting: National Grid Outage Center
    • Scam Alert: National Grid Scam Awareness
    • Corporate Address: National Grid USA Service Company, Inc., 40 Sylvan Road, Waltham, MA 02451

    Important Rhode Island Customer Note

    National Grid USA customer support is now focused on New York and Massachusetts service areas. Rhode Island utility customers should verify whether their service is handled by Rhode Island Energy rather than National Grid. If you are a Rhode Island customer with a gas leak, outage, billing issue, or service question, use the current Rhode Island Energy contact information shown on your bill or the Rhode Island Energy website.

    Best Way to Reach National Grid by Issue

    Gas Emergency or Gas Leak

    If you smell gas, hear hissing near a gas line or meter, see blowing dirt, see bubbling water, or suspect a gas leak, leave the area immediately. From a safe location, call 911 and the National Grid gas emergency number for your region. Do not use lights, matches, electrical switches, electronics, or phones near the suspected leak.

    Power Outage

    For power outages, use the National Grid outage center, report the outage online, or call the outage reporting number for your region. Have your account number, service address, and the time the outage started ready if possible.

    Downed Power Line or Electrical Hazard

    If you see a downed wire, sparking line, damaged pole, or electrical hazard, stay away and call the outage or emergency number for your area. Treat every downed line as energized. Do not touch the wire, drive over it, move it, or touch anything in contact with it. Call 911 if there is immediate danger.

    Billing, Payments, and High Bills

    For billing questions, high bills, payment posting issues, meter readings, deposits, payment arrangements, or account balance questions, call the customer service number for your region. Have your account number, service address, bill, and payment confirmation ready.

    Start, Stop, or Move Service

    For starting service, stopping service, or moving service, use National Grid’s online account tools or call the customer service number for your service area. Have your current address, new address, move date, identification information, and account number ready.

    Payment Assistance and Collections

    If you are having trouble paying your National Grid bill, contact National Grid before the account becomes harder to resolve. Ask about payment plans, budget billing, energy assistance programs, arrears management, state aid programs, or local assistance agencies that may be available in your area.

    Claims and Property Damage

    If you believe National Grid equipment, work, a power event, or a utility-related incident caused property damage, use National Grid’s claims process. Keep photos, repair estimates, receipts, outage details, dates, times, and any related correspondence.

    Scams and Imposter Calls

    If someone claims to be from National Grid and demands immediate payment, threatens shutoff, asks for gift cards, prepaid debit cards, cryptocurrency, wire transfers, or provides a suspicious callback number, do not pay. Hang up and call National Grid using the official number for your region.

    What to Have Ready Before Contacting National Grid

    • National Grid account number
    • Service address
    • Phone number and email address on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Gas emergency location, if applicable
    • Meter number or meter reading, if relevant
    • Photos of damage, trees, equipment, or property issues if safe to take
    • Payment arrangement or assistance-program documents, if applicable
    • Case number, claim number, or prior call notes
    • Names, dates, and times of prior National Grid contacts

    Common National Grid Customer Service Issues

    National Grid customers may contact support for help with:

    • Power outages
    • Gas leaks or gas emergencies
    • Downed wires or electrical hazards
    • High bills or billing errors
    • Payment arrangements
    • Late payments, deposits, or disconnection notices
    • Start, stop, or move service requests
    • Meter reading or smart meter questions
    • Tree trimming and vegetation issues
    • Streetlight or outdoor light problems
    • Damage claims
    • Energy assistance and hardship programs
    • Scam calls, imposters, or payment fraud
    • Service reliability or restoration complaints

    National Grid Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for National Grid. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a National Grid review trend.

    If you have contacted National Grid about an outage, gas emergency, billing issue, payment arrangement, start/stop service request, meter problem, damage claim, scam report, tree trimming issue, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Emergency and Safety Tips for National Grid Customers

    • If you smell gas, leave immediately and call 911 and National Grid from a safe location.
    • Stay away from downed power lines and anything touching them.
    • Call 911 if there is an immediate safety risk.
    • Do not use matches, lighters, electrical switches, electronics, or phones near a suspected gas leak.
    • Do not run generators indoors, in garages, or near open windows.
    • Report outages directly to National Grid instead of assuming someone else already reported them.
    • Keep mobile phones charged when severe weather is expected.
    • Call 811 before digging so underground utility lines can be marked before work begins.

    Billing, Payment, and Shutoff Complaint Tips

    If your complaint involves billing, a high bill, payment arrangement, disconnection notice, deposit, reconnection, or payment posting issue, contact National Grid as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of bills, payment confirmations, notices, emails, and case numbers.

    If the issue remains unresolved after contacting National Grid, customers may be able to contact the utility regulator for their state. New York customers can contact the New York State Department of Public Service. Massachusetts customers can contact the Massachusetts Department of Public Utilities. Complaint rules and timelines vary, so keep complete records before filing a regulatory complaint.

    How to Escalate a National Grid Complaint

    1. Call the National Grid customer service number for your region.
    2. For outages or downed wires, use the outage reporting number for your service area.
    3. For gas leaks or gas emergencies, leave the area and call the emergency number for your region or 911.
    4. Ask for a case number, claim number, or written confirmation when appropriate.
    5. For billing or payment issues, keep bills, payment records, notices, and account notes.
    6. For service or outage complaints, document dates, times, photos, outage reports, and restoration updates.
    7. If National Grid does not resolve the issue, ask for a supervisor or formal complaint review.
    8. If the issue remains unresolved, contact the utility regulator in your state.

    National Grid Compared with Other Utility Providers

    National Grid is often compared with other utility providers such as FPL, Duke Energy, Eversource, Con Edison, PSEG, PPL Electric Utilities, PECO, and ComEd. Customers often compare utility companies based on outage response, billing accuracy, payment assistance, emergency response, call wait times, restoration updates, online account tools, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About National Grid Customer Service

    What is National Grid’s customer service phone number?

    National Grid’s customer service number depends on your service area. Upstate New York customers can call 1-800-642-4272, Metro New York customers can call 1-718-643-4050, Long Island and Rockaway customers can call 1-800-930-5003, Massachusetts Electric customers can call 1-800-322-3223, and Massachusetts Gas customers can call 1-800-233-5325.

    How do I report a National Grid outage?

    Upstate New York customers can report outages at 1-800-867-5222. Massachusetts Electric customers can report outages at 1-800-465-1212. Customers can also use National Grid’s outage center online.

    What should I do if I smell natural gas?

    Leave the area immediately. From a safe location, call 911 and the National Grid gas emergency number for your region. Upstate New York gas emergency is 1-800-892-2345, Metro New York is 1-718-643-4050, Long Island and Rockaway is 1-800-490-0045, and Massachusetts is 1-800-233-5325.

    Does National Grid still serve Rhode Island?

    National Grid USA’s current customer-service site focuses on New York and Massachusetts. Rhode Island customers should verify whether their service is handled by Rhode Island Energy and use the contact information shown on their current bill or the Rhode Island Energy website.

    How do I contact National Grid about billing or payment assistance?

    Call the customer service number for your service region or sign in to your National Grid account. Ask about payment arrangements, budget billing, energy assistance programs, hardship resources, and any state-specific support options.

    How do I report a National Grid scam call?

    If someone claiming to be from National Grid demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or a suspicious payment app, hang up and call National Grid directly using the official number for your region. If money was stolen or threats were made, contact local law enforcement.

    Is CustomerServiceNumbers.com affiliated with National Grid?

    No. CustomerServiceNumbers.com is not affiliated with National Grid, National Grid USA Service Company, National Grid plc, Rhode Island Energy, PPL Corporation, or any state utility regulator. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help National Grid customers find the correct support path for outages, emergencies, billing, payments, start/stop service, scams, and complaints.

    Share Your National Grid Customer Service Experience

    Have you contacted National Grid about an outage, gas leak, downed power line, billing problem, payment arrangement, start/stop service request, meter issue, damage claim, scam report, tree trimming issue, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with National Grid, National Grid USA Service Company, National Grid plc, Rhode Island Energy, PPL Corporation, or any state utility regulator. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Reach Evergy Customer Service – Reviews And Complaints

    Before using Evergy’s services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The company is an electric utility company that provides electricity to customers in Kansas and Missouri.

    How to Contact Evergy

    You can reach Their customer service using the following details:

    • Phone Number: 1-888-471-5275 (Kansas); 1-888-471-5275 (Missouri)
    • Email Support: Evergy offers support through their online contact form available on their website.
    • Customer Service Hours: 24/7 support available
    • Corporate Address: Evergy, Inc., 1200 Main Street, Kansas City, MO 64105
    • Website: https://www.evergy.com/

    Evergy Customer Support Reviews and Complaints

    When considering using their utility services, it’s helpful to review their customer service feedback. Evergy competes with other regional utility providers like Ameren, Xcel Energy, and Entergy. Customer reviews often highlight the reliability of service, energy-saving programs, and customer support offered by Evergy. However, some complaints focus on issues related to billing, rate increases, and outage management.
    Comparing Evergy with other utility providers can help you determine which offers the best service, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using Evergy’s services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using the companies utility services.
    Note: This website listing is not associated with Evergy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Evergy does not provide support services directly through this website. For any questions or concerns about Evergy services, contact their customer service representative directly.