Category: Utility Companies Customer Service – Reviews

Access essential contact information for leading utility companies, including major providers like Dominion Energy, Con Edison, Pacific Gas and FPL. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other utility companies.

  • Mississippi Power Customer Service, Outages and Billing

    If your Mississippi Power bill appears incorrect, a payment has not posted, your electricity is out, you need to start or stop service, or someone is threatening immediate disconnection, use the support route that matches the problem. Billing and account questions should go through customer care, while outages, downed lines and other electrical hazards require immediate reporting.

    Mississippi Power Customer Service Phone Number

    Mississippi Power publishes different hours for specific support needs. Its mobile-app help page lists customer service as available weekdays from 7 a.m. to 7 p.m. Another account-help page lists login assistance Monday through Friday from 7 a.m. to 9 p.m. CST. Because these official schedules differ, confirm current representative availability when calling. Online account and outage tools may remain accessible outside live-agent hours.

    Which Mississippi Power Support Route Should You Use?

    • Power outage: Report it through the official outage tool or call 1-800-532-1502.
    • Downed or low-hanging power line: Stay away, warn others and call Mississippi Power. Call 911 when there is an immediate danger or the area needs to be secured.
    • Billing or payment dispute: Review the bill and payment history through your online account, then call customer service if the charges remain unclear.
    • Payment arrangement or assistance: Contact customer service before the account reaches its disconnection date and ask which options are currently available.
    • Start, stop or transfer service: Use the online service-request tool and save the confirmation information.
    • Account login or mobile-app problem: Use the password-recovery tools first, then call customer service if access cannot be restored.
    • Streetlight problem: Use Mississippi Power’s online streetlight-reporting route through its website.
    • Suspected scam: End the call or visit and independently contact Mississippi Power at 1-800-532-1502.

    What to Have Ready Before Contacting Mississippi Power

    Gathering the relevant information before calling can make it easier to explain the problem and document the outcome.

    • Your Mississippi Power account number
    • The customer name and service address shown on the bill
    • The telephone number associated with the account
    • The bill date, billing period and amount in dispute
    • The date, amount and method of a payment that did not post
    • A payment confirmation or receipt
    • Any outage or service-request confirmation number
    • The requested start, stop or transfer date
    • Copies of relevant notices, while keeping private information out of public comments
    • Dates, times and summaries of earlier customer-service contacts

    Power Outages and Downed Power Lines

    Report an outage even if nearby homes have already lost power. Reporting helps Mississippi Power associate the outage with the correct account and service location. Customers can use the official online outage tool, check the outage map or call 1-800-532-1502.

    Never touch a downed wire or anything the wire may be touching. Keep people and pets away from nearby trees, fences, puddles, vehicles and debris. Mississippi Power instructs customers who see a downed line to call the company and call 911 so the area can be barricaded until repairs are made.

    Do not assume a line is safe because it is not sparking. Do not attempt to move a wire, branch or other object. Restoration estimates can change as crews inspect damage, weather changes or additional hazards are discovered.

    Billing Questions and High Electric Bills

    Before disputing a high bill, compare the current bill with earlier billing periods and review:

    • The number of days in the billing cycle
    • Current and previous meter readings
    • Electricity usage compared with the same season last year
    • Heating or air-conditioning use during extreme temperatures
    • Rate or pricing adjustments
    • Any previous balance, late charge or deposit
    • Payments, credits or adjustments shown on the account
    • Whether the account is enrolled in Budget Billing

    When calling, ask the representative to explain the usage, billing period, rate, previous balance and each disputed charge. Request a case or reference number and write down any promised review, adjustment or callback. A billing inquiry does not guarantee that a charge will be removed or refunded.

    Mississippi Power Payment Options

    Mississippi Power offers several payment routes, including online bank-account payments, Auto Pay, authorized payment locations and debit- or credit-card payments through BillMatrix.

    BillMatrix is a separate automated payment service and is not Mississippi Power. If a card payment fails, is duplicated or is delayed, determine whether the problem involves BillMatrix’s transaction processing or Mississippi Power’s posting of the payment to the utility account. Keep the transaction confirmation and do not submit repeated payments unless you have confirmed that the first attempt failed.

    Authorized payment locations may include third-party retailers. Verify the location through Mississippi Power’s official payment locator and obtain a receipt. A retailer employee does not control Mississippi Power billing decisions, service restoration or payment-arrangement approval.

    Budget Billing, Payment Arrangements and Assistance

    Mississippi Power’s Budget Billing program is intended to make monthly amounts more predictable by smoothing seasonal changes. It is not a discount, and the customer remains responsible for the underlying electricity charges.

    Customers who may have difficulty paying should contact Mississippi Power before the disconnection date. Ask about currently available payment arrangements, extensions, Project SHARE, LIHEAP referrals and other assistance resources. Eligibility and available funding can change, and submitting an application does not guarantee approval or prevent disconnection.

    The Mississippi Public Service Commission publishes residential ratepayer rights involving disconnection notices, certain payment arrangements, qualifying medical situations, severe-weather protections and disputed utility bills. The requirements depend on the circumstances and applicable utility rules, so customers facing disconnection should act promptly and confirm what documentation or payment is required.

    Medical Equipment and the L.I.V.E. Program

    Mississippi Power offers the L.I.V.E. program for qualifying customers who rely on certain life-support equipment. The account must be documented through the company’s required application process, including physician information.

    Enrollment does not guarantee uninterrupted electricity and does not prevent disconnection for nonpayment. Anyone who depends on electrically powered medical equipment should maintain an emergency plan developed with appropriate medical and emergency professionals. Call 911 for a medical emergency.

    Starting, Stopping or Transferring Service

    Use Mississippi Power’s official service-request tool to request new service, stop service or handle a move. Be prepared to provide the service address, requested effective date, customer identification and any deposit or documentation required for the account.

    Save the confirmation number and verify the effective date. Submitting an online request does not guarantee immediate activation or disconnection. Inspections, permits, access issues, outstanding balances or other account requirements may affect processing.

    Landlords, tenants, property managers and contractors should confirm who is authorized to establish or discontinue the account. Mississippi Power customer service cannot resolve a private lease dispute or decide who is financially responsible under a rental agreement.

    Mississippi Power Scam and Impersonation Warning

    Mississippi Power warns that it does not send employees to homes or businesses to collect payments. It also says employees will not call or visit and request personal or financial information.

    • Do not trust caller ID alone; telephone numbers and company names can be spoofed.
    • Do not provide account, banking, card or Social Security information to an unexpected caller or visitor.
    • Do not make an immediate payment through a link or telephone number supplied in a threatening message.
    • Do not let an unexpected visitor inside solely because the person claims to represent the utility.
    • Mississippi Power employees making service-related visits should carry company identification and arrive in company-marked vehicles or apparel.
    • End suspicious contact and independently call 1-800-532-1502.
    • Contact local law enforcement when someone is attempting to enter a property, obtain money or impersonate a utility employee.

    How to Escalate a Mississippi Power Complaint

    1. Contact Mississippi Power at 1-800-532-1502 and explain the specific billing, payment, outage, service or account problem.
    2. Ask for a case number or other reference number.
    3. Record the date, time, department and summary of each conversation.
    4. Ask for a supervisor or the department responsible for the issue if the first representative cannot resolve it.
    5. Keep bills, receipts, payment confirmations, service requests and written notices.
    6. For an unresolved regulated utility dispute, use the Mississippi Public Service Commission consumer-assistance process.

    The Mississippi Public Service Commission encourages customers to first attempt to resolve the dispute with the utility. Its complaint process is separate from Mississippi Power and does not guarantee a particular refund, adjustment, reconnection or other outcome.

    Mississippi Power Company and Southern Company

    The legal operating company is Mississippi Power Company. Mississippi Power is an electric operating company within the Southern Company system. Southern Company is the parent company, but ordinary billing, outage and service questions should be directed to Mississippi Power rather than Southern Company’s investor or corporate departments.

    Mississippi Power is also separate from Entergy Mississippi. Despite the similar names, Mississippi Power Company and the former Mississippi Power & Light business now associated with Entergy are different utilities. The correct provider depends on the service address.

    Mississippi Power Headquarters

    Mississippi Power Company’s principal business address is:

    Mississippi Power Company
    2992 West Beach Boulevard
    Gulfport, MS 39501

    This is a corporate or principal business address. Do not assume it is a public walk-in customer-service office, payment location or complaint counter. Do not mail payments, original documents or other items to the address unless Mississippi Power provides specific instructions for the matter.

    Pedro Cherry is Mississippi Power’s chairman, president and CEO. Executive leadership does not replace normal customer-service, outage, billing or regulatory complaint channels.

    Mississippi Power Reviews and Complaints

    The CustomerServiceNumbers.com rating section currently shows 0 out of 5 based on 0 submitted reviews. This means no customers have submitted a rating; it is not a zero-star customer verdict. There are no visible review dates or supported positive or negative review themes.

    When reviewing future comments, distinguish Mississippi Power customer-service experiences from problems involving BillMatrix, authorized payment retailers, landlords, contractors, electricians, equipment manufacturers or other utility companies.

    Related Utility Customer Service Pages

    These companies may serve different territories or operate through separate legal utilities. A related page does not mean that the company can service a Mississippi Power account.

    Mississippi Power Customer Service FAQs

    What is the Mississippi Power customer service phone number?

    The verified Mississippi Power customer-service and safety number is 1-800-532-1502.

    How do I report a Mississippi Power outage?

    Use Mississippi Power’s official online outage-reporting tool, check the outage map or call 1-800-532-1502. Save any confirmation information provided.

    What should I do if I see a downed power line?

    Stay away and warn others not to approach it. Call Mississippi Power at 1-800-532-1502 and call 911 when there is immediate danger or the area needs to be secured. Never touch the line or anything it is contacting.

    Is Mississippi Power customer service open 24 hours?

    Mississippi Power provides online outage and account tools, but its official pages publish different weekday hours for specific types of live assistance. One lists 7 a.m. to 7 p.m. for app support, while another lists 7 a.m. to 9 p.m. CST for account-login help. Confirm current live-agent availability when calling.

    How do I start or stop Mississippi Power service?

    Submit the request through Mississippi Power’s official service-request tool. Save the confirmation number and verify the effective date because online submission does not guarantee immediate processing.

    Can I pay Mississippi Power with a debit or credit card?

    Mississippi Power directs debit- and credit-card payments through BillMatrix, an automated third-party payment service. Verify the payment route through Mississippi Power’s official website and retain the transaction confirmation.

    Is Budget Billing a discount?

    No. Budget Billing smooths seasonal charges to make monthly payments more predictable, but it does not reduce the total electricity charges owed.

    How do I dispute a Mississippi Power bill?

    Review the billing period, usage, meter information, rate, previous balance and payment history. Then call customer service and request an explanation and case number. Keep copies of bills, receipts and correspondence.

    Where can I file an unresolved Mississippi Power complaint?

    First attempt to resolve the problem directly with Mississippi Power. Residential customers with an unresolved regulated utility dispute may then use the Mississippi Public Service Commission’s consumer complaint process.

    Will Mississippi Power call and demand immediate payment?

    Mississippi Power warns customers about impersonators who threaten disconnection and demand payment. End suspicious contact and independently call 1-800-532-1502. Do not rely on the caller’s telephone number or payment instructions.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer-service information since 2004. It is an independent consumer resource and is not owned or operated by Mississippi Power Company, Southern Company, BillMatrix, an authorized payment retailer, an electrical contractor or the Mississippi Public Service Commission.

    CustomerServiceNumbers.com cannot access Mississippi Power accounts, view bills, report outages on a customer’s behalf, change service, approve assistance, stop disconnection, process payments, restore electricity or resolve complaints directly. Account-specific action must be handled by Mississippi Power or the appropriate regulator.

    Share Your Mississippi Power Experience

    Have you contacted Mississippi Power about an outage, billing question, payment problem, high bill, service request, account-login issue, payment arrangement, disconnection notice, streetlight problem or suspected scam? Share a first-hand review below and explain which support route you used, how the company responded and whether the issue was resolved.

    Privacy and moderation warning: Do not post your Mississippi Power account number, access code, service address, meter number, telephone number, email address, payment information, bank details, copies of bills or shutoff notices, medical documents, employee personal information, or outage details that identify a private residence. Reviews may be moderated for personal information, threats, profanity, spam, unsupported accusations and content about unrelated companies.

    Page Update Note

    This page was updated on July 28, 2026. The update verified Mississippi Power’s main customer-service number, outage and service-request tools, issue-specific support hours, payment routes, BillMatrix’s third-party role, headquarters address, Southern Company ownership, current leadership, electrical-safety guidance, assistance information, regulatory complaint route and live CSN review count. Unsupported review themes and the unverified blanket claim of 24/7 customer support were removed.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Mississippi Power Company, Southern Company, BillMatrix, the Mississippi Public Service Commission or MississippiPower.com. This page is provided for consumer-information and review purposes. Phone numbers, representative hours, payment methods, assistance programs, outage procedures, account requirements and regulatory rules can change. Verify time-sensitive or account-specific information directly with Mississippi Power before making a payment, submitting documents or relying on a service date.

  • Vivint Customer Service Phone Number: Billing, Tech Support & Cancellation Help

    Vivint is a smart home and home security company offering monitored security systems, cameras, doorbell cameras, sensors, smart locks, smart thermostats, the Vivint app, professional installation, equipment financing, and 24/7 monitoring services. Customers may need Vivint support for billing, technical problems, alarm monitoring, equipment repairs, app issues, cancellation, moving service, account access, payment questions, door-to-door sales concerns, or complaints.

    If you are looking for the Vivint customer service phone number, the main support number is 1-800-216-5232. Vivint also offers support through chat, the Vivint account portal, the Vivint app, and support.vivint.com.

    How to Contact Vivint Customer Service

    Important Note About Vivint Alarm Monitoring and Emergencies

    Vivint provides 24/7 professional monitoring with its security systems. If an alarm is triggered, Vivint says its monitoring team will call and may dispatch first responders when they cannot reach you. If there is an active emergency, fire, break-in, medical emergency, or immediate safety threat, call 911 first.

    For alarm-related support, false alarm questions, monitoring calls, or account passcode issues, contact Vivint at 1-800-216-5232. Keep your verbal passcode, account phone number, service address, and alarm-event details ready.

    Important Note About Older Vivint Phone Numbers

    The old CSN page listed 1-855-290-3685 as technical support and 1-877-479-1670 as a corporate phone number. Vivint’s current public support flow now emphasizes 1-800-216-5232, chat, the Vivint app, the Vivint Account Center, and support.vivint.com for most customer, billing, technical, cancellation, and monitoring issues.

    Best Way to Reach Vivint by Issue

    Technical Support and Equipment Problems

    For camera problems, sensor issues, Smart Hub problems, keypad errors, thermostat problems, smart lock problems, app connection issues, panel alerts, low-battery warnings, or equipment troubleshooting, call 1-800-216-5232 or use Vivint technical support online. Be at home if possible, have your phone number ready, and write down any error codes before contacting support.

    Billing, Payments, and Account Questions

    For billing questions, payment problems, price changes, late payments, autopay issues, paper bills, contract questions, equipment financing, or account balance questions, use the Vivint Account Center or call 1-800-216-5232. Vivint also lists a billing mailing address at 62992 Collections Drive, Chicago, IL 60693-0629.

    Cancellation and Contract Questions

    For cancellation, contract balance, equipment return, payoff, hardship review, death, bankruptcy, assisted living transition, active-duty military issues, or other extenuating circumstances, call Vivint customer service at 1-800-216-5232. Vivint says service cancellation may require a fee and equipment return if the equipment is not fully owned by the customer.

    Moving Your Vivint System

    If you are moving, contact Vivint before removing equipment or leaving a home with an active system. Vivint’s moving support can review whether your system can be moved, whether new installation is needed, and what happens if you no longer have access to the old home. Call 1-800-216-5232 and follow the prompts for moving support when available.

    Alarm Events and Monitoring Calls

    If Vivint contacts you after an alarm, follow the monitoring specialist’s instructions and provide the correct verbal passcode when appropriate. If it is a false alarm, respond quickly so emergency dispatch can be avoided when possible. If there is immediate danger, call 911.

    App, Login, and Account Access Problems

    For Vivint app login problems, Account Center access, password updates, email address changes, device access, or account security questions, use the Vivint app, Account Center, chat, or call 1-800-216-5232. If you believe someone else has access to your Vivint account, contact support quickly and change your password.

    Warranty, Repairs, and Service Plans

    If equipment is not working, contact Vivint customer service before requesting on-site service. Vivint may first require phone troubleshooting. If troubleshooting does not resolve the issue, support can review warranty coverage, service-plan coverage, repair options, replacement options, and any service-visit costs.

    Door-to-Door Sales or Technician Verification

    If someone comes to your door claiming to represent Vivint, verify the representative before signing anything, sharing personal information, allowing access to equipment, or agreeing to a credit check. Vivint provides a representative-verification page and says suspicious or unauthorized representative activity can be reported at 1-800-456-6433.

    Sales and New Systems

    For new systems, quotes, packages, home security equipment, smart home products, and installation questions, call 1-855-749-2969 or use Vivint’s sales forms. Sales numbers are not the best path for existing account billing, cancellation, technical support, or alarm monitoring issues.

    What to Have Ready Before Contacting Vivint

    • Vivint account phone number
    • Service address
    • Verbal passcode, if needed for monitoring or account changes
    • Email address on the account
    • System type, Smart Hub, panel, camera, sensor, or device name
    • Error code, alert message, or app screenshot
    • Billing statement, payment confirmation, or financing details
    • Contract, service agreement, cancellation notice, or equipment payoff information
    • Alarm event date and time, if relevant
    • Technician appointment date, order number, or service ticket
    • Representative name, badge information, or sales documents for door-to-door concerns
    • Case number, chat transcript, email thread, or prior call notes
    • Your requested resolution, such as repair, troubleshooting, billing correction, cancellation review, move review, technician appointment, warranty review, or written explanation

    Common Vivint Customer Service Issues

    Vivint customers may contact support for help with:

    • Customer service phone number questions
    • Alarm monitoring questions
    • False alarms or alarm-event follow-up
    • Camera, sensor, panel, or Smart Hub troubleshooting
    • Vivint app login or connection problems
    • Billing disputes and monthly charges
    • Equipment financing questions
    • Cancellation and contract balance questions
    • Moving a Vivint system to a new home
    • Warranty, repair, or service-plan issues
    • Installation appointment problems
    • Door-to-door sales complaints
    • Unauthorized rep or suspicious technician concerns
    • Account security and phishing concerns
    • Complaint escalation

    Vivint Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Vivint. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Vivint customer-service trend.

    If you have contacted Vivint about the customer service phone number, billing, technical support, alarm monitoring, equipment repairs, cancellation, moving service, installation, door-to-door sales, suspicious reps, app access, or a complaint, you can leave a review below to help other customers understand what worked and what did not.

    Vivint Cancellation and Contract Tips

    • Review your Vivint customer agreement before canceling.
    • Ask whether you own the equipment or still owe an equipment balance.
    • Ask whether cancellation requires a payoff, fee, equipment return, written notice, or special review.
    • If your situation involves death, bankruptcy, assisted living, active-duty military service, or another hardship, ask whether an exception review is available.
    • Ask for written confirmation of the cancellation request, final bill, equipment status, and account closure date.
    • Keep copies of emails, letters, chat transcripts, shipping receipts, and case numbers.
    • Check your bank or card statement after cancellation to confirm billing stopped.

    Vivint Billing and Payment Tips

    • Use the Vivint Account Center or official Vivint support to review bills and make payments.
    • Call 1-800-216-5232 for billing support or phone payment questions.
    • Check whether a charge is for monitoring, equipment financing, a service visit, warranty coverage, installation, tax, late fee, or contract balance.
    • Keep statements, payment confirmations, financing agreements, and billing emails.
    • If your monthly price changed, ask for a written breakdown of the charge.
    • If a collection issue appears, ask for account notes, final balance details, and written dispute instructions.

    Vivint Door-to-Door Sales and Scam Safety Tips

    • Verify anyone who claims to be a Vivint representative before signing a contract or allowing equipment access.
    • Use Vivint’s official representative verification page or call 1-800-456-6433 to report suspicious activity.
    • Do not share your Social Security number, credit information, account password, alarm passcode, payment details, or one-time verification code with someone who contacts you unexpectedly.
    • Be cautious if a salesperson says your current system is being replaced, taken over, upgraded, or discontinued without clear written proof.
    • Do not sign electronically until you understand the contract term, monthly monitoring cost, equipment financing, cancellation rules, and total cost.
    • Keep copies of all sales documents, financing disclosures, installation paperwork, and cancellation forms.
    • If you receive a suspicious Vivint email or message, do not click links. Contact Vivint through its official website, phone number, or chat.

    How to Escalate a Vivint Complaint

    1. Start with the Vivint customer service phone number at 1-800-216-5232, chat, or the Vivint Account Center.
    2. For active emergencies, call 911 before contacting Vivint support.
    3. For technical problems, write down the device name, error code, app message, and troubleshooting steps already completed.
    4. For billing disputes, keep billing statements, payment records, financing documents, and contract details.
    5. For cancellation complaints, ask for the cancellation department, customer loyalty team, or formal escalation path.
    6. For door-to-door sales concerns, save the representative’s name, documents, phone number, address, and any sales materials.
    7. Ask for a case number, written response, and the expected follow-up date.
    8. If Vivint does not resolve the issue, consumers may consider contacting their state attorney general, state consumer protection office, the FTC, their payment card issuer, or a credit-reporting dispute channel depending on the issue.

    Vivint Compared with Other Home Security Companies

    Vivint competes with smart home and security providers such as ADT, SimpliSafe, Ring, Frontpoint, Brinks Home, Cove, Abode, Alarm.com, Google Nest, and Arlo. Customers often compare these companies based on customer service phone number access, monitoring cost, contract terms, equipment financing, cancellation rules, app reliability, camera quality, installation quality, door-to-door sales practices, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Vivint Customer Service

    What is the Vivint customer service phone number?

    The main Vivint customer service phone number is 1-800-216-5232. Use this number for billing, technical support, alarm monitoring questions, cancellation, moving help, app issues, equipment support, and general account support.

    What is the Vivint technical support phone number?

    For Vivint technical support, call 1-800-216-5232 or use Vivint support online. Have your phone number, service address, device name, and error codes ready.

    How do I cancel Vivint service?

    Call Vivint customer service at 1-800-216-5232 and ask for cancellation or customer loyalty support. Ask for written confirmation of the cancellation request, final balance, equipment return requirements, and account closure date.

    Does Vivint charge a cancellation fee?

    Vivint says cancellation may require a fee and equipment return if the equipment is not fully owned by the customer. Cancellation rules may depend on the agreement, equipment financing, remaining contract balance, and any qualifying hardship or exception review.

    How do I contact Vivint if I am moving?

    Call 1-800-216-5232 and follow the prompts for moving support when available. Contact Vivint before removing equipment or leaving a property with an active system.

    How do I verify a Vivint representative or technician?

    Use Vivint’s official representative verification page or call 1-800-456-6433 to report unauthorized representatives or suspicious door-to-door activity.

    What should I do if my Vivint alarm goes off?

    Follow the instructions from Vivint’s monitoring specialist and provide the correct verbal passcode when appropriate. If there is an emergency, break-in, fire, injury, or immediate danger, call 911 first.

    What is Vivint’s payment mailing address?

    Vivint lists its billing payment mailing address as Vivint Billing, 62992 Collections Drive, Chicago, IL 60693-0629.

    What is Vivint’s corporate office address?

    Vivint Smart Home, Inc. is headquartered at 4931 North 300 West, Provo, UT 84604.

    What is Vivint’s corporate office phone number?

    Vivint’s corporate office phone number is 1-801-377-9111. This is not the best number for routine customer service, billing, technical support, monitoring, cancellation, or moving support.

    Is CustomerServiceNumbers.com affiliated with Vivint?

    No. CustomerServiceNumbers.com is not affiliated with Vivint Smart Home, Inc., NRG, ADT, SimpliSafe, Ring, Frontpoint, or any home security provider. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Vivint customers find the correct customer service phone number and support path for billing, technical support, alarm monitoring, cancellation, moving service, equipment, suspicious reps, scams, and complaints.

    Share Your Vivint Customer Service Experience

    Have you contacted Vivint about the customer service phone number, billing, technical support, alarm monitoring, equipment repair, cancellation, moving service, app access, installation, door-to-door sales, suspicious reps, or a complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Vivint Smart Home, Inc., NRG, ADT, SimpliSafe, Ring, Frontpoint, or any home security provider. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, contract, security, emergency, financial, credit, or cancellation advice.

  • TXU Energy Customer Service Phone Number, Support and Reviews

    If your TXU Energy bill looks wrong, your electricity plan renewed at a higher rate, you need more time to pay, you are moving service, your power is out, or you need help reaching the right electric-service support route, start with the correct TXU Energy customer service option. TXU Energy handles electricity plans, billing, payments, account changes, payment assistance, moving service, business accounts, and customer-service complaints, while local Transmission and Distribution Utilities handle power outages and line restoration.

    TXU Energy Customer Service Phone Number and Support

    Use the following TXU Energy customer service options for residential electricity service, business accounts, billing, payments, payment assistance, moving service, outages, rate plans, account access, and complaints:

    Choose the Correct TXU Energy Support Route

    TXU Energy support depends on whether your issue involves a residential account, business account, commercial account, apartment/property management account, construction service, billing, payment assistance, moving service, rate plan, or power outage. In Texas, the company that sells you electricity is not always the same company that repairs the power lines.

    Residential Electricity Accounts

    For home or apartment electricity service, billing, payments, plan changes, moving service, account access, usage, renewals, and general customer service, call TXU Energy residential support at 1-866-278-4898. TXU lists residential customer service as available 24/7.

    Business Accounts

    For business electricity service, business billing, business plan questions, business account changes, or new business service, call 1-866-898-4968. Larger commercial and industrial customers should use the commercial and industrial sales route at 1-855-233-8098.

    Payment Assistance and Payment Extensions

    If you need more time to pay your TXU Energy bill, TXU directs customers to call 1-800-818-6132 or use payment assistance options online. TXU also says some customers may qualify for a payment extension or deferral by calling 1-800-242-9113.

    Power Outages

    TXU Energy does not restore power lines during an outage. Your local Transmission and Distribution Utility, or TDU, maintains the lines and provides restoration updates. Use TXU’s outage page or contact your local TDU directly.

    Moving, Starting, or Stopping Service

    If you are moving, starting electricity service, stopping service, or transferring service to another address, use TXU’s online tools or call residential support. Have your service address, move date, ZIP code, account number, and identification details ready.

    Executive Feedback and Escalation

    TXU says customers who want to submit feedback to the executive team can use its executive feedback route, and that customers who reach out with an issue will hear from TXU within 1 business day. Use ordinary customer service first, then escalate with documentation if the issue remains unresolved.

    TXU Energy Outage Numbers by TDU

    TXU Energy says your TDU is responsible for maintaining power lines, restoring power during outages, and providing restoration updates. If your power is out, contact the TDU for your service area:

    • Oncor Electric Delivery: 1-888-313-4747 — DFW, North Texas, and West Texas. Text OUT to 66267 to report an outage.
    • Texas-New Mexico Power: 1-888-866-7456 — Lewisville and parts of North Texas.
    • CenterPoint Energy: 1-713-207-2222 or 1-800-332-7143 — Houston and surrounding areas.
    • AEP Texas: 1-866-223-8508 — Abilene, West Texas, Corpus Christi, Rio Grande Valley, and South Texas.
    • Lubbock Power & Light: 1-806-775-2509 — Lubbock and surrounding areas.

    What to Have Ready Before Contacting TXU Energy

    Before calling TXU Energy customer service, chatting online, or submitting a support request, gather the details that match your issue:

    • TXU Energy account number
    • Service address and billing ZIP code
    • Name, phone number, and email address on the account
    • ESID or meter number if available
    • Bill date, amount due, due date, payment confirmation, or disconnect notice
    • Plan name, contract expiration date, rate, or renewal notice if relevant
    • Move-in date, move-out date, or new service address if moving
    • Payment assistance, deferral, or extension confirmation if relevant
    • Outage start time, affected address, and TDU name if reporting an outage
    • Business name, tax ID, property name, or construction project details for business accounts
    • Prior case numbers, emails, chat transcripts, or representative notes

    Common TXU Energy Customer Service Issues

    Customers commonly contact TXU Energy customer service for help with:

    • Electricity bills, high bills, billing questions, and payment posting
    • Payment extensions, deferred payment plans, and payment assistance
    • Disconnect notices, reconnection, and past-due balances
    • Starting, stopping, or moving electricity service
    • Rate plans, contract renewals, early termination fees, and plan changes
    • MyAccount login, password resets, usage tools, and app support
    • Outage reporting and TDU contact information
    • Meter reads, estimated usage, ESID questions, and usage spikes
    • Business, apartment, property management, construction, and builder service
    • Solar buyback, renewable plans, EV plans, and energy-saving options
    • Scam calls, fake shutoff threats, payment fraud, and suspicious messages
    • Complaint escalation, executive feedback, and unresolved account issues

    TXU Energy Billing, Rates, and Payment Help

    If your TXU Energy bill is higher than expected, compare your current bill with the previous bill, plan rate, usage, weather, fees, past-due balances, expiration of a promotional rate, plan renewal terms, and any usage changes. Texas electricity bills can change significantly when usage increases during hot or cold weather.

    If you need more time to pay, contact TXU Energy before the due date or disconnect date. TXU offers payment assistance options and says payment extensions may be available for some customers. Ask how the arrangement affects due dates, fees, disconnection status, and your next invoice.

    TXU Energy Moving, New Service, and Canceling Service

    If you are moving within Texas, use TXU’s moving tools or customer service to start, stop, or transfer service. Have your new service address, move date, ZIP code, identification details, and account number ready.

    Before canceling or switching providers, ask about final bill timing, early termination fees, remaining balances, payment arrangements, deposits, refunds, and whether your new provider has already scheduled service. Do not cancel service before confirming that your new provider or new address is ready if you still need power at the location.

    TXU Energy Power Outage Help

    If your power is out, check whether the issue affects your home only or nearby homes as well. If nearby homes are also out, contact your local TDU using the outage number for your area. TXU Energy sells electricity, but the TDU maintains power lines and restores service.

    If there is a downed power line, damaged equipment, sparking, burning smell, or immediate danger, stay away from the equipment and contact the proper emergency or utility outage number immediately.

    TXU Energy MyAccount and App Help

    TXU Energy MyAccount lets customers review bills, payment history, balance, due date, usage, and account details. If you cannot sign in, use the password or username recovery tools. TXU says customers creating a MyAccount should have account details such as account number, date of birth, email address, and verification information available.

    If your online account shows the wrong bill, wrong usage, missing payment, or incorrect service address, save screenshots and contact TXU customer service with the exact account details.

    TXU Energy Scam and Shutoff Warning

    Be careful with calls, texts, emails, door hangers, or search ads claiming to be TXU Energy, your local utility, a disconnect department, a payment processor, or a meter technician. Utility scams often pressure customers to pay immediately to avoid shutoff.

    • Use TXU.com, TXU MyAccount, TXU’s official phone numbers, or the number on your official bill before sharing payment information.
    • Do not pay a caller with gift cards, cryptocurrency, wire transfers, or payment apps.
    • Do not share passwords, one-time codes, full payment card numbers, or account screenshots with an unverified caller.
    • Be cautious of fake “disconnect,” “refund,” “meter replacement,” “bill credit,” or “rate plan renewal” messages.
    • Verify outage claims with your local TDU and billing claims with TXU Energy.
    • If you believe your account was accessed without permission, contact TXU immediately and secure the email account tied to your TXU login.

    TXU Energy Reviews and Complaints

    The live CSN page currently shows 0 out of 5 stars based on 0 reviews for TXU Energy. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize current review themes for this page.

    Customers comparing Texas electricity providers may want to consider plan rates, contract terms, renewal notices, payment assistance options, online account tools, customer-service access, outage routing, TDU service area, usage tools, early termination fees, and how clearly the provider explains billing and rate-plan changes.

    How to Escalate a TXU Energy Complaint

    If your TXU Energy issue is not resolved after your first support contact, take these steps:

    1. Write down the date, time, phone number, chat route, email route, and summary of each contact.
    2. Ask for a case number, billing dispute reference, payment arrangement confirmation, outage reference, or written response.
    3. For billing disputes, save bills, payment confirmations, plan documents, renewal notices, and screenshots.
    4. For payment assistance, save extension or deferral confirmations and ask whether fees still apply.
    5. For outages, contact the local TDU and save outage reports or restoration updates.
    6. For moving or cancellation issues, save start/stop dates, final bill details, and confirmation numbers.
    7. Use TXU’s executive feedback route if ordinary customer service does not resolve the issue.
    8. If the issue remains unresolved, consider filing a complaint with the Public Utility Commission of Texas.

    TXU Energy Competitors and Related Customer Service Pages

    If you are comparing Texas electricity providers, utility companies, and energy-support options, you may also want to review these related CSN pages:

    Related Resources

    TXU Energy Customer Service FAQs

    What is the TXU Energy customer service phone number?

    The current TXU Energy residential customer service phone number is 1-866-278-4898. TXU lists residential customer service as available 24/7.

    Is 1-800-818-6132 still used by TXU Energy?

    TXU uses 1-800-818-6132 in payment-help contexts, including customers who need more time to pay. For general residential customer service, TXU’s current contact page lists 1-866-278-4898.

    What is the TXU Energy business customer service number?

    The TXU Energy business customer service number is 1-866-898-4968. TXU lists business customer service hours as Monday-Friday, 7:00 AM-7:00 PM CT.

    How do I get more time to pay my TXU Energy bill?

    TXU says payment extensions may be available for some customers. Call 1-800-242-9113 for deferral eligibility or use TXU’s payment assistance tools.

    How do I report a TXU Energy power outage?

    TXU Energy says outages should be reported to your local TDU. Oncor is 1-888-313-4747, TNMP is 1-888-866-7456, CenterPoint is 1-713-207-2222 or 1-800-332-7143, AEP Texas is 1-866-223-8508, and Lubbock Power & Light is 1-806-775-2509.

    Why does TXU Energy tell me to call my TDU for outages?

    TXU Energy sells electricity plans and handles billing and account service. The local TDU maintains the power lines, restores service, and provides outage restoration updates.

    What is TXU Energy’s mailing address?

    TXU lists TXU Energy Retail Company LLC, PO Box 650764, Dallas, TX 75265-0764. The older corporate-office listing often associated with TXU Energy Retail is 6555 Sierra Drive, Irving, TX 75039.

    How do I contact TXU Energy for apartment or property management accounts?

    TXU lists property and apartment management service at 1-800-316-2135 and aptservices@txu.com.

    How do I escalate a TXU Energy complaint?

    Start with customer service, document the issue, and ask for a case number. If the issue is not resolved, use TXU’s executive feedback route or consider filing a complaint with the Public Utility Commission of Texas.

    Is CustomerServiceNumbers.com affiliated with TXU Energy?

    No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with TXU Energy, TXU Energy Retail Company LLC, Vistra, any TDU, or any electricity provider.

    Page Update Note

    Updated June 2026: This page was refreshed with current TXU Energy customer service routing for residential support, business support, commercial accounts, apartment and property management, construction service, billing, payment assistance, outage reporting by TDU, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by TXU Energy, TXU Energy Retail Company LLC, Vistra, any TDU, or any electricity provider. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted TXU Energy customer service about billing, payment assistance, high bills, moving service, account access, rate-plan changes, business service, outage routing, disconnection notices, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post account numbers, service addresses, meter numbers, ESIDs, payment details, shutoff notices, phone numbers, emails, screenshots with private information, or outage-location details tied to your home or business.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with TXU Energy, TXU Energy Retail Company LLC, Vistra, any TDU, or any electricity provider. Phone numbers, links, addresses, support options, hours, payment assistance rules, outage routing, TDU contacts, rate plans, billing procedures, moving-service rules, cancellation policies, and account processes may change. Always verify important account, billing, outage, payment, disconnection, rate-plan, moving, business, and support information directly with TXU Energy, your local TDU, or the appropriate official support provider.

  • Stream Energy Customer Service – Complaints And Reviews

    Before signing up for service with Stream Energy, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The company is a retail energy provider that offers electricity and natural gas services, primarily in deregulated markets, known for its flexible plans and customer rewards programs.

    How to Contact Stream Energy

    You can reach their customer service using the following details:

    • Phone Number: 1-888-685-7693
    • Email Support: Stream Energy offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 7 PM CT; Saturday, 9 AM – 3 PM CT
    • Corporate Address: Stream Energy, 14675 Dallas Parkway, Suite 150, Dallas, TX 75254
    • Website: https://mystream.com/

    Stream Energy Customer Support Reviews and Complaints

    When considering signing up with Stream Energy, it’s helpful to review their customer service feedback. Stream Energy competes with other energy providers like Reliant Energy, Direct Energy, and TXU Energy. Customer reviews often highlight the competitive pricing, flexible plan options, and customer service provided by Stream Energy, particularly for those seeking a tailored energy solution. However, some complaints focus on issues related to customer service, billing, and contract terms.
    Comparing Stream Energy with other energy providers can help you determine which offers the best services, pricing, and customer support for your energy needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review.

    Note: This website listing is not associated with Stream Energy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • SMUD Customer Service, Billing and Outage Help

    SMUD is a community-owned electric utility serving most of Sacramento County and small adjoining portions of Placer and Yolo counties. Residential, business, outage, construction, billing, and specialized support use different contact routes.

    For sparking or downed power lines, fire, electrocution risk, or another immediate electrical danger, move away from the area and call 911 first. Then report the condition to SMUD.

    SMUD Customer Service Phone Numbers

    Residential Customer Service

    • English: 1-888-742-7683
    • Spanish: 1-866-651-4420
    • Representative Hours: Monday-Friday, 7:00 a.m.-7:00 p.m. PT
    • Automated Residential Self-Service: Available 24 hours a day
    • Customer-Service Email: CustomerServices@smud.org
    • Secure Email and Live Chat: Available after signing in to My Account

    Business and Construction Support

    Outage and Safety Contacts

    • Power Outage Line: 1-888-456-7683
    • Emergency, Sparking or Downed Lines: Call 911 first
    • Outage Center: Report or Check a SMUD Outage
    • Text Outage Report: Text OUT to MYSMUD or 697683 from the primary mobile number registered on the account

    Additional SMUD Contacts

    Do not include account numbers, Social Security numbers, passwords, bank details, medical records, or complete identification documents in an ordinary email. Use My Account secure messaging or a verified submission method for sensitive information.

    SMUD Headquarters and Customer Service Center

    SMUD Headquarters

    Sacramento Municipal Utility District
    6201 S Street
    Sacramento, CA 95817

    The 6201 S Street location is SMUD’s headquarters and the location used for Board meetings. It is not the primary walk-in residential payment counter.

    SMUD Customer Service Center

    SMUD Customer Service Center
    6301 S Street
    Sacramento, CA 95817

    • Lobby Hours: Monday-Friday, 8:00 a.m.-6:00 p.m.
    • Services: In-person payments and available customer-service assistance

    Verify holiday closures and available services before traveling. Do not mail an ordinary bill payment to either S Street address.

    SMUD Outages and Electrical Emergencies

    Report a nonemergency power outage through SMUD’s Outage Center, My Account, text service, or by calling 1-888-456-7683.

    Call 911 first when the condition involves:

    • A downed or sparking power line
    • Fire or smoke near electrical equipment
    • A vehicle that struck a pole or electrical cabinet
    • A person or animal contacting electrical equipment
    • Another immediate threat to life or property

    Assume every fallen wire is energized. Stay away from the line and from fences, trees, vehicles, water, or other objects touching it.

    Information to Provide With an Outage Report

    • Street number and service address
    • Primary telephone number
    • Meter or account number when requested securely
    • Whether neighboring properties are affected
    • Whether lights are flickering or power is completely off
    • Any visible damage, smoke, sparks, or fallen equipment

    Restoration estimates can change after crews inspect the cause, damage, access conditions, weather, and required equipment.

    During an Outage

    • Turn off major appliances and sensitive electronics.
    • Leave one light switched on so you know when service returns.
    • Keep refrigerator and freezer doors closed.
    • Use generators only outdoors and away from windows and doors.
    • Never connect a portable generator directly to household wiring without an approved transfer system.
    • Do not use a gas stove, charcoal grill, or outdoor heater indoors.

    SMUD Service Territory and Utility Distinctions

    SMUD provides electric service within its assigned territory, covering most of Sacramento County and small adjoining portions of Placer and Yolo counties.

    The electric provider is normally determined by the service address. Customers generally cannot select SMUD merely by comparing prices or customer-service ratings with unrelated utilities.

    SMUD provides electricity rather than natural-gas service. A gas leak, gas billing issue, or gas shutoff should be reported to the gas provider shown on the customer’s gas bill. Call 911 for an immediate gas emergency.

    Start, Stop, or Transfer SMUD Service

    Customers can submit a request through My Account or contact residential customer service.

    • Start service: Request up to 35 days in advance
    • Stop service: Request up to 30 days in advance
    • Processing days: Monday-Friday, excluding holidays

    New residential customers may need:

    • Service address
    • Requested start date
    • Legal name
    • Social Security number
    • Government-issued identification
    • Contact information
    • Previous SMUD account information when applicable

    Existing customers should sign in to stop, transfer, or add service. Keep the confirmation number and verify the final billing date and forwarding address.

    Start, Stop, or Transfer SMUD Service

    SMUD My Account and Mobile App

    My Account allows customers to:

    • View and pay bills
    • Review electric usage
    • Download prior bills
    • Manage Auto Bill Pay
    • Request payment arrangements
    • Set bill alerts
    • Send secure messages
    • Use live chat
    • Report outages
    • Start, stop, or transfer service
    • Enroll in eligible programs

    Sign In or Register for SMUD My Account

    SMUD Login Problems

    If you cannot sign in:

    1. Verify the username or email address.
    2. Use the official password-reset option.
    3. Check spam or junk folders for verification messages.
    4. Confirm that the account and ID numbers are entered correctly.
    5. Try the official website or current SMUD mobile app.
    6. Contact customer service if access cannot be restored.

    Do not give a password, authentication code, bank information, or complete account number to an unexpected caller or text sender.

    How to Pay a SMUD Bill

    Available payment methods include:

    • My Account
    • Guest payment without signing in
    • Auto Bill Pay
    • Telephone payment
    • Mail
    • Customer Service Center
    • Authorized pay stations

    Pay by Phone

    Call 1-888-742-7683.

    • Representatives can take eligible eCheck payments Monday-Friday, 7:00 a.m.-7:00 p.m.
    • The automated residential payment system is available 24/7.

    Pay by Mail

    SMUD
    P.O. Box 15555
    Sacramento, CA 95852-1555

    Write the SMUD account number on the check and include the payment stub. Do not mail cash.

    Pay in Person

    Payments can be made at the Customer Service Center at 6301 S Street or at an authorized pay station.

    Payment methods vary by location. SMUD states that its pay stations generally accept cash, check, or money order, while Walmart locations accept cash and PIN-based debit transactions. Credit cards are not accepted at SMUD pay stations.

    SMUD Auto Bill Pay

    Customers can enroll in recurring payments through My Account or the applicable electronic-funds-transfer process.

    Before relying on automatic payment, confirm:

    • The bank account entered
    • The first automatic-payment date
    • The amount scheduled
    • Whether a past-due balance must be paid separately
    • Whether a returned payment canceled enrollment

    Continue paying manually until a bill confirms that the bank will pay the stated amount and date. Keep the enrollment confirmation.

    SMUD Payment Arrangements and Disconnection Help

    Customers needing more time should contact SMUD before the due date or scheduled disconnection.

    Depending on eligibility, options may include:

    • Minimum payment: Pay the amount required to avoid disconnection
    • Installment plan: Add the balance to the next bill or divide it over as many as six months
    • Payment extension: Extend the due date of a past-due balance

    Ask SMUD to confirm:

    • The amount due immediately
    • Each installment and due date
    • Whether current bills must also be paid
    • Whether late or returned payments cancel the arrangement
    • Whether disconnection remains scheduled

    A submitted assistance application, disputed bill, or pending customer-service inquiry does not automatically stop disconnection. Confirm the account status directly.

    SMUD Financial Assistance and Discounts

    Energy Assistance Program Rate

    The Energy Assistance Program Rate provides a monthly discount to qualifying households based on income and household size.

    Applicants may need to provide current income, benefit, or household documentation. SMUD periodically requires customers to renew or verify eligibility.

    Medical Equipment Discount

    Eligible customers using qualifying electric medical equipment can receive a $15 monthly bill discount.

    The Medical Equipment Discount:

    • Does not guarantee uninterrupted electric service
    • Does not guarantee priority restoration
    • Does not replace emergency backup power
    • May be combined with EAPR when the customer qualifies for both

    Customers relying on electricity for medical needs should maintain charged batteries, backup equipment, medications, emergency contacts, and a safe relocation plan.

    Vulnerable Population Program

    Eligible customers can enroll to receive additional communications and advance notice when possible for wildfire-related planned de-energization events.

    Advance notice may not be possible during every unplanned outage. Enrollment is not a promise that electricity will remain available.

    Community Assistance

    Additional resources may include:

    • Home Energy Assistance Program
    • 2-1-1 Sacramento
    • Salvation Army assistance
    • Other local nonprofit and government programs

    Eligibility, funding, documentation, and available benefit amounts vary.

    SMUD High-Bill and Meter Concerns

    Before disputing a high bill:

    1. Compare the number of billing days with prior months.
    2. Review whether the meter reading was actual or estimated.
    3. Check Time-of-Day usage and peak-hour consumption.
    4. Compare weather and heating or cooling use.
    5. Review electric vehicles, pools, pumps, appliances, guests, or occupancy changes.
    6. Check whether a prior balance, fee, installment, or loan payment is included.
    7. Review hourly or daily usage through My Account.
    8. Contact SMUD and request a billing explanation or investigation.

    SMUD’s billing-error rules allow it to investigate a questioned bill. SMUD may require the disputed amount to be deposited while the investigation is pending. Ask what amount must be paid to keep the account in good standing.

    Do not assume a high bill proves that the meter is defective. Usage, weather, rates, billing periods, equipment, and account adjustments should also be reviewed.

    SMUD Refunds and Account Credits

    A customer may request a refund for an eligible:

    • Credit balance
    • Duplicate payment
    • Overpayment
    • Confirmed billing adjustment

    Call 1-888-742-7683 from 7:00 a.m. to 7:00 p.m. weekdays.

    SMUD states that payments made by electronic or physical check require a 14-day waiting period before a refund can be issued.

    Ask for the refund amount, method, expected processing time, and confirmation number.

    Property Damage and Appliance Claims

    A customer who believes a SMUD action, equipment failure, voltage event, outage, field operation, vehicle, or employee caused property damage can submit a claim.

    • Claims Email: claims@smud.org
    • Claims Fax: 1-916-732-5207
    • Mail: Sacramento Municipal Utility District, Attn: Claims MS A255, P.O. Box 15830, Sacramento, CA 95852-0830

    Keep:

    • Photographs and video
    • Receipts and repair estimates
    • Model and serial numbers
    • Outage or incident dates and times
    • Electrician or technician reports
    • Proof of ownership and replacement cost
    • Prior SMUD case or outage numbers

    Submit copies and retain the originals. Filing a claim does not guarantee reimbursement.

    SMUD Tree Trimming and Vegetation Concerns

    Call Vegetation Management at 1-866-473-9582 when trees or vegetation are growing close to SMUD power lines, poles, transformers, or utility easements.

    Do not attempt to trim a tree touching or near an energized line. Keep people and equipment away and report an immediate electrical danger to 911 and SMUD.

    A tree on private property may remain the owner’s responsibility when it does not interfere with SMUD equipment. Clarify whether the work involves utility clearance, routine landscaping, storm damage, or a privately owned service line.

    Solar, Battery, and Contractor Complaints

    SMUD handles electric interconnection, meter installation, utility rates, export credits, and applicable solar or battery program requirements.

    A private contractor may separately handle:

    • Sales representations
    • Financing or leases
    • System design
    • Permits
    • Installation
    • Equipment warranties
    • Production guarantees
    • Monitoring software
    • Roof damage or repairs

    Identify whether the dispute involves SMUD or the installer, lender, equipment manufacturer, city or county permitting office, or another party.

    SMUD Scam and Fraud Warnings

    Be suspicious when someone claiming to represent SMUD:

    • Threatens immediate shutoff unless payment is made within minutes
    • Requires a wire transfer, prepaid money card, gift card, or cryptocurrency
    • Directs payment to a non-SMUD location
    • Requests a My Account password or security code
    • Requests financial information by ordinary email
    • Offers an unverified rebate, inspection, or equipment installation
    • Requests access to the home without verifiable identification

    Caller ID can be falsified. End the contact and independently call:

    Contact the financial institution promptly if money or account information was provided to a suspected scammer.

    How to File a SMUD Complaint

    1. Contact SMUD residential or business customer service.
    2. Explain the issue, dates, amounts, and requested resolution.
    3. Ask for a case or reference number.
    4. Request supervisory review when the first representative cannot resolve the matter.
    5. Submit supporting documents through secure messaging or another approved method.
    6. Request a written explanation or final response.
    7. Retain bills, notices, payment records, photographs, emails, and call notes.

    SMUD is a publicly owned municipal utility and is generally not regulated by the California Public Utilities Commission for ordinary rates, billing, and account complaints.

    SMUD’s elected Board sets policies, rates, and long-term direction. Customers may contact their elected Board representative or provide public comment about policy matters, but the Board Office is not a substitute for outage reporting, emergency service, payment arrangements, or routine account investigation.

    About SMUD, Governance, and Leadership

    • Legal Name: Sacramento Municipal Utility District
    • Common Name: SMUD
    • Organization Type: Community-owned municipal electric utility
    • Ownership: SMUD customers
    • Governance: Seven-member elected Board of Directors
    • Board President: Dave Tamayo
    • CEO and General Manager Through August 1, 2026: Paul Lau
    • Incoming CEO and General Manager Beginning August 2, 2026: Lora Anguay
    • Headquarters: 6201 S Street, Sacramento, CA 95817

    SMUD has no private parent corporation or shareholders. Its headquarters is a public utility administrative location and Board meeting site, not a replacement for the Customer Service Center, outage line, or secure account support.

    SMUD Customer Service FAQs

    What is the SMUD customer-service phone number?

    Residential customers can call 1-888-742-7683. Representatives are available Monday through Friday from 7:00 a.m. to 7:00 p.m. Pacific Time.

    Does SMUD have a Spanish customer-service number?

    Yes. Call 1-866-651-4420.

    What is the SMUD business customer-service number?

    Business customers can call 1-877-622-7683 Monday through Friday from 8:00 a.m. to 5:00 p.m.

    How do I report a SMUD outage?

    Call 1-888-456-7683, use the Outage Center, report through My Account, or text OUT to MYSMUD from the primary mobile number on the account.

    What should I do about a downed power line?

    Stay away and call 911 first. Then notify SMUD. Do not touch the line or anything contacting it.

    Does SMUD have a customer-service email?

    SMUD lists CustomerServices@smud.org. Secure messages and chat are also available through My Account.

    Where is the SMUD Customer Service Center?

    The walk-in Customer Service Center is at 6301 S Street, Sacramento, California 95817. Current lobby hours are Monday through Friday from 8:00 a.m. to 6:00 p.m.

    Where is SMUD headquartered?

    SMUD’s headquarters is at 6201 S Street, Sacramento, California 95817.

    How do I start or stop SMUD service?

    Use My Account or call customer service. Start requests can be submitted up to 35 days in advance, while stop requests can be submitted up to 30 days in advance.

    Can SMUD arrange payments on a past-due bill?

    Qualifying customers may be offered a minimum payment, installment plan, or payment extension. Contact SMUD before disconnection and confirm every requirement.

    Does SMUD offer a low-income discount?

    Yes. The Energy Assistance Program Rate provides a monthly discount to eligible households based on income and household size.

    Does SMUD offer a medical-equipment discount?

    Eligible customers can receive a $15 monthly discount for qualifying electric medical equipment. It does not guarantee uninterrupted service or priority restoration.

    How do I request a refund from SMUD?

    Call 1-888-742-7683 regarding an eligible credit balance, duplicate payment, or overpayment.

    How do I submit a property-damage claim?

    Email claims@smud.org, fax 1-916-732-5207, or mail the completed claim and documentation to SMUD Claims at P.O. Box 15830, Sacramento, California 95852-0830.

    Who owns SMUD?

    SMUD is owned by its customers and governed by a seven-member elected Board of Directors.

    Who is SMUD’s CEO?

    As of July 28, 2026, Paul Lau remains CEO and General Manager through August 1. Lora Anguay is scheduled to assume the position on August 2, 2026.

    Does the California Public Utilities Commission regulate SMUD?

    SMUD is a publicly owned municipal utility and is generally not subject to CPUC regulation of ordinary rates and customer accounts. Its elected Board has authority over SMUD rates and policies.

    SMUD Customer Service Reviews and Complaints

    The review section below allows customers to share firsthand experiences involving SMUD billing, payments, outages, start or stop orders, disconnection notices, meter concerns, payment arrangements, assistance programs, claims, solar interconnection, tree trimming, scams, and complaint handling.

    No SMUD reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Clearly identify whether the issue involved SMUD, a landlord, property manager, electrician, solar installer, appliance company, authorized pay station, payment processor, collection agency, tree contractor, natural-gas provider, or another organization.

    Share Your SMUD Experience

    Describe the approximate date, type of service or account issue, support route used, response received, processing time, and final outcome.

    Do not post a SMUD account or meter number, complete service address, Social Security number, government identification, payment-card or bank information, password, authentication code, payment-arrangement details, medical documentation, disconnection notice, private telephone number, or photographs showing sensitive electrical infrastructure.

    Page Update Note

    This SMUD customer-service page was updated on July 28, 2026, to verify residential support and hours; add Spanish, business, construction, email, chat, and outage contacts; distinguish headquarters from the walk-in Customer Service Center; update current and incoming leadership; explain SMUD’s community-owned governance; add start, stop, payment, billing-dispute, refund, assistance, medical-equipment, claims, tree, solar, scam, and complaint guidance; remove geographically unrelated utility comparisons and unsupported review themes; and accurately describe the live CustomerServiceNumbers.com rating and review count.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with the Sacramento Municipal Utility District, SMUD’s Board of Directors, a SMUD contractor, solar installer, electrician, authorized pay station, payment processor, landlord, property manager, natural-gas utility, California Public Utilities Commission, or another government or utility organization.

    This page is provided for informational and customer-review purposes. Phone numbers, hours, addresses, executives, Board officers, rates, payment procedures, assistance-program rules, outage information, service territory, claim requirements, and utility policies can change. Verify important information through SMUD and the notices or rules applying to the account.

    CustomerServiceNumbers.com cannot start or stop electric service, report or restore an outage, stop a disconnection, change a bill, approve an assistance application, issue a refund, investigate a meter, trim a tree, process a claim, approve a solar interconnection, or decide a utility complaint. Contact SMUD, 911, a qualified contractor, financial institution, government agency, attorney, or another responsible organization directly.

  • Reach SCE Customer Service – Reviews And Complaints

    Before using SCE’s services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. SGE is a public utility holding company, and its subsidiary, Southern California Edison, provides electricity to a large portion of Southern California.

    How to Contact SCE

    You can reach their customer service using the following details:

    • Phone Number: 1-800-655-4555
    • Email Support: Edison offers support through their online contact form available on their website.
    • SCE Customer Service Hours: Monday – Friday, 7 AM – 7 PM PT; Saturday, 8 AM – 5 PM PT
    • Corporate Address: Southern California Edison, 2244 Walnut Grove Avenue, Rosemead, CA 91770
    • Website: https://www.sce.com/

    SCE Customer Support Reviews and Complaints

    When considering using Edison’s services, it’s helpful to review their customer service feedback. Edison competes with other utility providers like Pacific Gas & Electric (PG&E), San Diego Gas & Electric (SDG&E), and LADWP. Customer reviews often highlight the reliability of service, customer support, and energy-saving programs offered by Edison. However, some complaints focus on issues related to customer service, billing, and outage management.
    Comparing Edison with other utility providers can help you determine which offers the best service, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using Edison’s services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using Edison’s services.

    Note: This website listing is not associated with SCE. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Edison does not provide support services directly through this website. For any questions or concerns about Edison services, contact their customer service representative directly.

  • TECO & Peoples Gas Customer Service Phone Numbers

    If you need help with a TECO electric bill, Tampa Electric power outage, downed power line, Peoples Gas bill, natural gas service, suspected gas leak, start/stop service request, payment arrangement, streetlight issue, business account, or utility scam concern, start with the correct TECO support route. Tampa Electric and Peoples Gas use different customer service phone numbers, and emergency issues should always be handled through the proper safety channels.

    TECO and Peoples Gas Customer Service Phone Numbers

    TECO support is divided between Tampa Electric for electric service and Peoples Gas for natural gas service. The correct customer service phone number depends on whether your issue involves electricity, natural gas, billing, outages, gas leaks, service transfers, or business accounts.

    For electric emergencies such as downed or damaged power lines, Tampa Electric says to call 911 and then call 1-877-588-1010. For suspected natural gas leaks, Peoples Gas says to move to safety, call 911, and then call 1-877-832-6747.

    Choose the Correct Support Route

    Use the route below that best matches your TECO, Tampa Electric, or Peoples Gas issue.

    • Electric bill, electric service, or Tampa Electric account: Call 1-888-223-0800.
    • Power outage: Call 1-877-588-1010 or use the Tampa Electric outage map.
    • Downed or damaged power line: Stay away, call 911, then call Tampa Electric at 1-877-588-1010.
    • Gas bill, natural gas service, or Peoples Gas account: Call 1-877-832-6747.
    • Suspected gas leak: Leave the area immediately, call 911, then call Peoples Gas at 1-877-832-6747.
    • Business or commercial utility account: Call 1-866-832-6249.
    • Start, stop, or transfer service: Use TECO Account tools or contact the correct electric or gas customer care number.
    • Payment arrangement or extension: Contact customer care before the account becomes further past due.
    • Streetlight outage: Use Tampa Electric’s streetlight reporting tool or customer care.
    • Digging, fencing, landscaping, or construction: Call 811 before digging.

    What to Have Ready Before Contacting TECO

    Having the right details ready can help Tampa Electric or Peoples Gas locate your account, outage, billing issue, service request, or safety concern faster.

    • Your TECO account number, if available
    • The service address
    • The phone number and email address on the account
    • Whether the issue involves Tampa Electric or Peoples Gas
    • The outage location or gas-service location
    • Whether nearby homes or businesses are also affected
    • Any safety concern, such as a downed wire, damaged equipment, gas odor, meter damage, or suspected leak
    • Billing statement, payment date, and payment confirmation number for billing questions
    • Disconnect notice, payment arrangement, or assistance-program information if relevant
    • Meter number, pole number, or streetlight location if available
    • Case number from any previous TECO, Tampa Electric, or Peoples Gas contact

    Common Reasons Customers Contact TECO

    • Electric power outages
    • Downed or damaged power lines
    • Natural gas leaks or gas odor concerns
    • Billing questions
    • Payment arrangements or extensions
    • Start, stop, or transfer service
    • New natural gas service availability
    • Streetlight outages
    • Meter questions
    • High bill concerns
    • Budget billing or paperless billing
    • Payment assistance
    • Business and commercial utility support
    • Call-before-you-dig and construction safety questions
    • Utility scams or suspicious payment demands

    Tampa Electric Customer Service and Outage Help

    For Tampa Electric customer care, call 1-888-223-0800. Hillsborough customers may also call 813-223-0800, and Polk customers may call 863-299-0800. Customer care is listed as available Monday through Friday, 7:30 a.m. to 6:00 p.m. ET.

    For power outages, call 1-877-588-1010 or use the Tampa Electric outage map. If the issue involves a downed wire, damaged power line, sparking equipment, or another immediate safety hazard, stay away from the area, call 911, and then call Tampa Electric.

    Peoples Gas Customer Service and Gas Leak Help

    For Peoples Gas customer care, call 1-877-832-6747. Peoples Gas also lists regional phone numbers for several Florida areas:

    If you smell natural gas or suspect a gas leak, do not try to find or stop the leak. Leave the area immediately, avoid anything that could create a spark, call 911, and then call Peoples Gas at 1-877-832-6747.

    Billing, Payments, and Payment Arrangements

    Tampa Electric and Peoples Gas customers can use TECO Account tools for billing, payments, paperless billing, budget billing, payment options, and account management. For electric account questions, call Tampa Electric customer care at 1-888-223-0800. For natural gas account questions, call Peoples Gas customer care at 1-877-832-6747.

    If you cannot pay your full amount due, contact TECO before the account becomes further past due. Ask about payment arrangements, extensions, payment assistance, budget billing, average monthly payment options, or local utility assistance programs.

    Start, Stop, or Transfer Service

    If you are moving, use TECO Account tools or contact Tampa Electric or Peoples Gas before your move date. Have the current service address, new service address, move date, contact information, identification details, and account number ready.

    Ask for confirmation of the final meter read, final bill timing, new service start date, deposit requirements, and whether both electric and gas service need to be started, stopped, or transferred separately.

    High Bill, Meter, and Usage Questions

    If your TECO bill is higher than expected, compare your current bill with prior months. Check the service period, weather, usage, rate changes, fuel charges, past-due balances, deposits, estimated readings, new appliances, gas equipment, and any payment arrangement amounts.

    If you suspect a meter issue, contact the correct utility and ask about meter review, usage analysis, or service investigation. Do not open, remove, or tamper with an electric or natural gas meter.

    Streetlights, Digging, Trees, and Utility Safety

    For streetlight outages, report the exact location, pole number if available, nearby address, and whether the light is out, flickering, damaged, or staying on during the day. For trees near power lines, do not trim near energized lines yourself. Contact Tampa Electric for guidance.

    Before digging, fencing, planting trees, installing irrigation, or beginning construction, call 811 so underground utility lines can be marked. This helps prevent electric, gas, water, communications, and other underground utility damage.

    Business and Commercial Utility Support

    TECO lists business and commercial support at 1-866-832-6249. Business customers may need help with electric or gas accounts, billing, service upgrades, demand, deposits, new construction, commercial gas equipment, outage impacts, or account changes.

    Before contacting business support, have the business name, service address, billing account number, authorized contact, phone number, email address, service type, meter details, and project information ready.

    TECO Scam and Utility Safety Warnings

    Utility scams often involve fake shutoff threats, fake meter replacement fees, fake payment demands, fake rebate offers, and calls or texts pretending to be from TECO, Tampa Electric, or Peoples Gas. Scammers may pressure customers to pay immediately through unusual payment methods.

    • Do not pay suspicious callers with gift cards, prepaid cards, cryptocurrency, Zelle, Cash App, Venmo, or wire transfer.
    • Do not call back a number left in a suspicious voicemail or text.
    • Use the verified Tampa Electric or Peoples Gas customer service phone number listed above.
    • Do not share usernames, passwords, verification codes, bank account numbers, card numbers, or Social Security numbers with suspicious callers.
    • If a caller threatens immediate shutoff, hang up and contact TECO directly through the official phone number or TECO Account login.
    • If you smell gas, leave immediately and do not use electrical switches, appliances, phones, or vehicles near the suspected leak.

    How to Escalate a TECO Complaint

    If TECO customer service does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be billing, payment assistance, outage restoration, electric service, natural gas service, gas leak safety, streetlights, meter operations, business accounts, or a regional service team.

    Keep a written timeline with call dates, representative names if provided, case numbers, billing statements, payment confirmations, outage times, gas-service concerns, meter details, photos with private address details covered, and promised follow-up dates.

    If the issue involves a downed wire, gas leak, suspected gas odor, fire, explosion risk, or another immediate safety hazard, prioritize emergency reporting over complaint escalation.

    TECO Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published TECO reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Tampa Electric or Peoples Gas customer service experience below.

    When leaving a review, describe whether the issue involved Tampa Electric or Peoples Gas, the support route used, how long it took, whether the utility resolved the problem, and what other customers should know. Do not post account numbers, service addresses, phone numbers, emails, payment information, gas leak details tied to a home, outage locations tied to a home, medical information, shutoff notices, meter numbers, or billing screenshots.

    Related Utility Customer Service Pages

    TECO Customer Service FAQs

    What is the Tampa Electric customer service phone number?

    The Tampa Electric customer service phone number is 1-888-223-0800. Hillsborough customers may also call 813-223-0800, and Polk customers may call 863-299-0800.

    What is the Tampa Electric outage phone number?

    The Tampa Electric power outage phone number is 1-877-588-1010. For a downed or damaged power line, stay away, call 911, and then call Tampa Electric.

    What is the Peoples Gas customer service phone number?

    The Peoples Gas customer service phone number is 1-877-832-6747.

    What should I do if I smell natural gas?

    Leave the area immediately, call 911, and then call Peoples Gas at 1-877-832-6747. Do not try to find or stop the leak, and avoid anything that could create a spark.

    What are TECO customer service hours?

    Tampa Electric and Peoples Gas list customer care hours as Monday through Friday, 7:30 a.m. to 6:00 p.m. ET. Emergency outage and gas-leak reporting should be handled through the emergency numbers listed above.

    What is the TECO business customer service number?

    TECO lists business and commercial support at 1-866-832-6249.

    How do I start, stop, or transfer TECO service?

    Use TECO Account tools or call the correct customer care number for Tampa Electric or Peoples Gas. Have your current address, new address, move date, account number, and contact information ready.

    Page Update Note

    This TECO customer service page was updated on June 26, 2026, to reflect current Tampa Electric and Peoples Gas customer service phone numbers, outage reporting, natural gas leak emergency instructions, business support, regional Peoples Gas numbers, billing and payment guidance, start/stop service help, scam warnings, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with TECO, Tampa Electric, Peoples Gas, Emera, TECOEnergy.com, TampaElectric.com, PeoplesGas.com, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For outages, downed wires, gas leaks, billing, payments, service transfers, business accounts, or safety hazards, always verify details directly with Tampa Electric or Peoples Gas before taking action.

    Share Your TECO or Peoples Gas Customer Service Experience

    Have you contacted Tampa Electric or Peoples Gas about an outage, gas leak, billing issue, payment arrangement, start/stop service request, streetlight problem, business account, high bill, meter issue, or scam attempt? Share your experience below to help other utility customers.

    Privacy reminder: Do not post your TECO account number, service address, phone number, email address, billing screenshot, payment confirmation, disconnect notice, meter number, gas leak details tied to a home, medical equipment details, or any other private account information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with TECO, Tampa Electric, Peoples Gas, Emera, TECOEnergy.com, TampaElectric.com, or PeoplesGas.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, emergency procedures, outage tools, billing rules, payment-assistance options, gas safety instructions, business support, service areas, rates, fees, and website links can change. Always confirm important details directly with Tampa Electric or Peoples Gas before taking action.

  • PECO Customer Service: Outages, Billing, Gas Emergencies & Complaints

    PECO, an Exelon company, provides electric and natural gas service to customers in southeastern Pennsylvania, including the Greater Philadelphia region. PECO customers may need support for power outages, gas emergencies, downed wires, billing questions, payments, start/stop/move service, meter issues, assistance programs, property damage claims, tree and vegetation issues, scams, or complaints.

    If you smell natural gas or see a downed or sparking power line, leave the area immediately and call PECO’s emergency line. Do not use an online form for an emergency.

    How to Contact PECO Customer Service

    Best Way to Reach PECO by Issue

    Gas Emergency, Downed Wire, or Sparking Power Line

    If you smell natural gas, see a downed wire, or see a sparking power line, leave the area immediately and call PECO at 1-800-841-4141. Treat all downed wires as dangerous. Do not touch the wire, drive over it, or try to move it. If there is an immediate safety risk, call 911 as well.

    Power Outage

    To report a power outage, call 1-800-841-4141 or use PECO’s online outage tools. You can also check outage status through PECO’s outage tracker. Have the phone number or account number associated with your PECO account ready if possible.

    Billing, Payments, and Account Questions

    For billing questions, payment issues, bill explanations, meter reading questions, account updates, and general customer care, call PECO at 1-800-494-4000. PECO’s customer care hours are Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time.

    Payment Arrangements and Assistance Programs

    If you are having trouble paying your PECO bill, contact PECO before the account becomes more difficult to resolve. PECO may be able to discuss payment arrangements, budget billing, Customer Assistance Program options, LIHEAP, MEAF, CARES, or other assistance resources depending on eligibility and account status.

    Start, Stop, or Move Service

    For starting new service, stopping service, or moving service to a new address, use PECO’s online start/stop/move tools or call customer care at 1-800-494-4000. Have your service address, move date, identification, contact information, and prior account details ready.

    Property Damage Claims

    If you believe PECO equipment, service work, a power event, or a utility-related incident caused property damage, use PECO’s damage claim information and contact form. Gather photos, dates, times, repair invoices, receipts, outage details, and any related correspondence before submitting a claim.

    Scams, Imposters, and Energy Theft

    Contact PECO if someone claims to be from PECO and demands immediate payment, threatens shutoff unless you pay through a suspicious method, asks for personal information, or arrives unexpectedly at your home. Use PECO’s fraud and imposter scam resources and call the official PECO number if you are unsure whether a contact is legitimate.

    What to Have Ready Before Contacting PECO

    • PECO account number
    • Service address
    • Primary phone number on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Photos of damage, downed wires, equipment, or property issues if safe to take
    • Meter number or meter reading, if relevant
    • Payment arrangement or assistance-program documents, if applicable
    • Names, dates, and case numbers from prior PECO contacts
    • Police report, fire department report, or insurance claim number if the issue involves damage or safety

    Common PECO Customer Service Issues

    PECO customers may contact support for help with:

    • Power outages
    • Gas emergencies
    • Downed or sparking power lines
    • High bills or billing errors
    • Payment arrangements
    • Service shutoff or reconnection concerns
    • Start, stop, or move service requests
    • Meter reading or smart meter questions
    • Tree and vegetation concerns near power lines
    • Streetlight outages
    • Damage claims
    • Energy supplier or customer choice questions
    • Assistance programs and low-income support
    • Scam calls, imposter visits, or suspected energy theft

    PECO Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for PECO. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a PECO review trend.

    If you have contacted PECO about an outage, gas emergency, billing problem, payment arrangement, service request, damage claim, assistance program, meter issue, scam report, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Emergency and Safety Tips for PECO Customers

    • If you smell natural gas, leave the area immediately and call 1-800-841-4141.
    • If you see a downed wire, stay away and assume it is energized.
    • Do not touch trees, fences, cars, water, or objects that may be in contact with a downed wire.
    • Use flashlights instead of candles during an outage when possible.
    • Do not run generators indoors, in garages, or near open windows.
    • Report outages directly to PECO instead of assuming a neighbor already reported it.
    • Keep mobile phones charged when storms are expected.

    Billing, Payment, and Shutoff Complaint Tips

    If your complaint involves billing, payments, payment arrangements, a shutoff notice, or reconnection, contact PECO as soon as possible. Ask for the reason for the charge or action, request a written explanation when appropriate, and keep copies of all bills, payment confirmations, notices, emails, and case numbers.

    If the issue remains unresolved after contacting PECO, Pennsylvania customers may be able to file a utility complaint with the Pennsylvania Public Utility Commission. For shutoff or termination notices, contact the PUC promptly because time limits may affect your rights.

    How to Escalate a PECO Complaint

    1. Call PECO customer care at 1-800-494-4000 for billing, payment, service, account, or non-emergency issues.
    2. For emergencies, downed wires, gas smell, or outages, call 1-800-841-4141.
    3. Use PECO’s online contact form for billing, meter reading, property damage claims, service requests, and energy-efficiency questions.
    4. Keep a written timeline with dates, representatives, case numbers, outage times, payment confirmations, and promised follow-up.
    5. If the issue involves a bill, payment arrangement, shutoff, or service quality problem and PECO does not resolve it, contact the Pennsylvania Public Utility Commission.
    6. For utility complaints or questions, the Pennsylvania Public Utility Commission can be reached at 1-800-692-7380.

    PECO Compared with Other Utility Providers

    PECO is part of Exelon and serves electric and natural gas customers in southeastern Pennsylvania. Customers often compare PECO with other utility providers such as ComEd, FPL, Duke Energy, PPL Electric Utilities, PGW, National Grid, and other regional electric and gas utilities. Common comparison points include outage response, billing accuracy, payment options, assistance programs, call wait times, rates, reliability, and emergency response.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About PECO Customer Service

    What is PECO’s customer service phone number?

    PECO customer care can be reached at 1-800-494-4000. Representatives are available Monday-Friday, 7:00 a.m. to 7:00 p.m. Eastern Time.

    What number do I call for a PECO outage or gas emergency?

    Call 1-800-841-4141 for outages, downed wires, sparking lines, or gas emergencies. PECO lists this number as available 24 hours a day, 7 days a week.

    What should I do if I smell natural gas?

    Leave the area immediately and call PECO at 1-800-841-4141. Do not use flames, switches, electronics, or anything that could create a spark near a suspected gas leak.

    How do I contact PECO about a billing issue?

    Call PECO customer care at 1-800-494-4000 or use the online contact form. Have your account number, bill, payment confirmation, and a clear explanation of the billing issue ready.

    How do I file a complaint against PECO?

    Start by contacting PECO directly. If the issue remains unresolved and involves utility service, billing, payment arrangements, or service quality, you may contact the Pennsylvania Public Utility Commission at 1-800-692-7380 or file a complaint through the PUC.

    Is CustomerServiceNumbers.com affiliated with PECO?

    No. CustomerServiceNumbers.com is not affiliated with PECO, PECO Energy Company, Exelon, or the Pennsylvania Public Utility Commission. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help PECO customers find the correct support path for outages, emergencies, billing, payments, service requests, assistance programs, and complaints.

    Share Your PECO Customer Service Experience

    Have you contacted PECO about an outage, gas emergency, billing problem, payment arrangement, assistance program, start/stop service request, meter issue, damage claim, scam report, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with PECO, PECO Energy Company, Exelon Corporation, or the Pennsylvania Public Utility Commission. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Reach IPL Customer Service – Reviews And Complaints

    Before using IPL services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Indianapolis Power & Light (IPL) is an electric utility company serving residential and commercial customers in central Indiana.

    How to Contact IPL

    You can reach customer service using the following details:

    • Phone Number: 1-888-261-8222
    • Email Support: IPL offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 6 PM ET
    • Corporate Address: Indianapolis Power & Light Company, 1230 W. Morris Street, Indianapolis, IN 46221
    • Website: https://www.iplpower.com/

    IPL Customer Support Reviews and Complaints

    When considering using their services, it’s helpful to review their customer service feedback. IPL competes with other regional utility providers like Duke Energy, AES Indiana, and NIPSCO. Customer reviews often highlight the reliability, customer service, and billing practices of IPL, particularly for residents and businesses in their service area. However, some complaints focus on issues related to customer service, power outages, and billing disputes.
    Comparing IPL with other utility providers can help you determine which offers the best services, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using IPL services.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using IPL services.

    Note: This website listing is not associated with IPL. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    IPL does not provide support services directly through this website. For any questions or concerns about IPL services, contact their customer service representative directly.