Category: Utility Companies Customer Service – Reviews

Florida Power & Light customers may need assistance with a power outage, downed line, high electric bill, payment extension, service disconnection, deposit, moving service, tree near a power line, damaged meter equipment, FPL meter number question, suspicious FPL message, or unresolved complaint.

The correct place to start depends on whether the issue is a dangerous electrical condition, ordinary outage, billing question, payment problem, account change, meter concern, or complaint requiring regulatory assistance.

Many customers still search for Florida Power and Light, Florida Power FPL, FPL electric, FPL electric company, or FPL Florida Power. The company is commonly known as FPL, and this page uses both FPL and Florida Power & Light so customers can find the correct outage, billing, payment, mailing address, and complaint information.

Below are FPL’s current customer-service contacts, outage and safety information, practical resolution steps, historical CustomerServiceNumbers.com review sentiment, and related consumer resources.

FPL contact information reviewed and updated on July 4, 2026.

FPL Customer Service Help by Issue

• Power outage: Report the outage online, through the FPL app, or by calling 1-800-468-8243.
• Report power outage FPL: Use FPL’s outage-status page, the FPL app, or the 24-hour outage number.
• Downed power line or dangerous electrical equipment: Stay far away and call 911 and FPL’s outage number immediately.
• General billing or account question: Contact FPL Customer Service or sign in to the FPL account.
• FPL Northwest Florida account: Use the separate FPL Northwest customer-service number.
• Unexpectedly high electric bill: Compare energy use, billing days, rate components, weather, and account changes before opening a billing review.
• Payment extension: Sign in and request an extension before the account reaches disconnection.
• Unable to pay the bill: Review FPL payment-assistance agencies, Care To Share, LIHEAP, EHEAP, and county resources.
• Service has been disconnected: Confirm the required payment and restoration instructions through FPL before submitting money.
• Starting, stopping, or moving service: Use FPL’s Start, Stop, Move tools and save the order confirmation.
• Deposit question: Ask FPL how the deposit was calculated and whether the account qualifies for a later deposit review.
• FPL meter number or meter issue: Sign in to the account or contact FPL Customer Service if you need help identifying the account, meter, service address, or usage record.
• Tree or vine near a power line: Do not trim it yourself. Use FPL’s vegetation-request process.
• Tree sparking or touching a power line: Treat it as a dangerous condition and call 1-800-468-8243.
• Meter, voltage, flickering-light, or power-quality problem: Report a power-related concern and document when and where it occurs.
• Suspicious FPL call, text, or email: Do not follow the payment instructions. Contact FPL through an independently verified number.
• FPL complaints: Request an FPL case number first, then consider the Florida Public Service Commission if the regulated utility issue remains unresolved.

How To Contact FPL: Customer Service, Outages, Office and Mailing Address

• FPL Customer Service: 1-888-988-8249
• Customer Service Hours: Monday through Friday, 8:00 a.m. to 7:00 p.m. ET; Saturday, 9:00 a.m. to 5:00 p.m. ET
• Report an Outage or Dangerous Condition: 1-800-4-OUTAGE or 1-800-468-8243
• Outage Reporting Availability: 24 hours a day
• Report or Check an Outage Online: FPL Outage Status
• FPL Contact and Support Center: Contact FPL
• Start, Stop, or Move Service: Manage FPL Service
• Billing and Payment Options: FPL Billing Support
• Payment Extension: Request an FPL Payment Extension
• Payment Assistance: FPL Financial Assistance Resources
• Pay by Bank Account Over the Phone: 1-800-226-5885
• Credit or Debit Card Payment Through Speedpay: 1-800-979-3967
• FPL Scam and Fraud Information: Report or Review an FPL Scam
• FPL Northwest Florida Customer Service: 1-888-326-4853
• FPL Northwest Hours: Monday through Friday, 7:00 a.m. to 6:00 p.m. ET; Saturday, 8:00 a.m. to 4:00 p.m. ET
• Florida Public Service Commission: 1-800-342-3552
• FPSC Local Consumer Assistance: 1-850-413-6100
• FPSC Email: contact@psc.state.fl.us
• Florida Power and Light Mailing Address: FPL, General Mail Facility, Miami, FL 33188-0001
• FPL Standard Mailing Address: FPL, General Mail Facility, Miami, FL 33188-0001
• FPL Office / Headquarters: 700 Universe Boulevard, Juno Beach, FL 33408
• Official Website: FPL.com

Important: The previously listed 1-800-226-3545 number should not remain the primary general customer-service number. FPL’s current main contact page lists 1-888-988-8249 for customer support.

FPL’s automated outage and online account services may be available outside live representative hours. Department availability and storm-response procedures may change during major emergencies.

Quick Directory: FPL Outage Report, Office, Meter and Complaints

• FPL report an outage: Use FPL.com, the FPL app, or call 1-800-468-8243.
• Report a power outage to FPL: Call 1-800-4-OUTAGE or use the online outage-status tool.
• Report an FPL outage: Use the outage link above or call the 24-hour outage number.
• Report outage FPL: Have your service address, account phone number, and outage details ready.
• Report power outage FPL: Do not use this website or a review comment to report an outage. Contact FPL directly.
• FPL electric company: FPL is Florida Power & Light, a regulated electric utility in Florida.
• Florida Power FPL: Customers often use this wording when looking for Florida Power & Light customer support.
• FPL meter number: Look on the meter, bill, or online account, or contact FPL if you need help connecting a meter to an account or service address.
• Florida Power and Light office: FPL headquarters is 700 Universe Boulevard, Juno Beach, FL 33408.
• Florida Power and Light mailing address: FPL, General Mail Facility, Miami, FL 33188-0001.
• FPL complaints: Start with FPL Customer Service, request a case number, and escalate to the Florida Public Service Commission if appropriate.

How To Report an FPL Power Outage

Customers can report and check an outage through FPL’s website, mobile app, or automated telephone service.

Information To Have Ready

• The FPL account number
• The service address
• The telephone number associated with the account
• Whether the entire home is without power
• Whether neighboring homes are affected
• Whether breakers have been checked
• Whether a transformer, tree, pole, or line appears damaged
• Whether anyone depends on electrically powered medical equipment

Before Reporting an Ordinary Outage

1. Check whether neighboring properties also lack power.
2. Check the home’s main breaker when it is safe to do so.
3. Confirm that the FPL account is active.
4. Look for an outage notification in the FPL app or account.
5. Report the outage to FPL.
6. Save the outage confirmation and restoration estimate.

Do not approach damaged utility equipment to investigate the cause. Treat every wire as energized.

Downed Power Lines and Electrical Emergencies

A downed line, sparking wire, damaged pole, electrical fire, or wire contacting a vehicle or structure is a safety emergency.

What To Do

1. Stay far away from the line and anything it is touching.
2. Assume every wire is energized.
3. Keep children, pets, neighbors, and vehicles away.
4. Do not touch fences, trees, puddles, debris, or equipment near the line.
5. Call 911 when there is an immediate danger.
6. Call FPL at 1-800-468-8243.
7. Provide the exact address or nearest landmark.
8. Do not attempt to move or cover the wire.

Floodwater and storm debris may conceal energized electrical equipment. Avoid entering flooded areas near utility lines, transformers, or damaged buildings.

If a Power Line Falls on a Vehicle

Remain inside the vehicle unless fire or another immediate danger requires escape. Call 911 and warn others to stay away.

If escape is absolutely necessary because of fire:

• Do not touch the vehicle and ground at the same time
• Jump clear of the vehicle with both feet together
• Shuffle away using small steps
• Do not return to the vehicle

How To Check FPL Outage Status

After reporting an outage, use the FPL outage-status tool or mobile app to check:

• Whether the outage has been confirmed
• The number of customers affected
• Whether a crew has been assigned
• The estimated restoration time
• Whether the estimate has changed
• Whether FPL believes service has been restored

Restoration estimates can change as crews identify damaged equipment, blocked roads, unsafe conditions, and additional problems.

If FPL Says Power Is Restored but Your Home Is Still Out

1. Check the main breaker.
2. Check whether neighboring homes have power.
3. Report the outage again.
4. Explain that the surrounding area appears restored.
5. Ask whether the problem may involve the individual service line, meter, transformer, or customer-owned equipment.
6. Record the new outage confirmation number.

A problem with the customer-owned meter enclosure, weather head, electrical panel, or wiring may require a licensed electrician before FPL can safely reconnect service.

Outages During Hurricanes and Major Storms

Storm restoration may take longer when roads are blocked, winds remain dangerous, flooding limits access, or widespread equipment damage affects large areas.

Prepare Before a Storm

• Update the telephone number and email on the FPL account
• Download the FPL app
• Charge phones and portable batteries
• Have flashlights and batteries available
• Plan for refrigerated medications
• Prepare for electrically powered medical equipment
• Review safe generator operation
• Trim ordinary vegetation away from the home before storm warnings
• Never trim vegetation near power lines yourself

Generator Safety

• Operate generators outdoors and far from doors, windows, and vents
• Never run a generator in a garage, even with the door open
• Use carbon-monoxide alarms
• Follow the manufacturer’s instructions
• Do not connect a generator directly to household wiring without properly installed transfer equipment
• Keep generators dry and protected from rain
• Allow the unit to cool before refueling

Improper generator connections can send electricity back onto utility lines and endanger repair crews and neighbors.

Unexpectedly High FPL Bills

A high FPL bill can result from increased energy usage, hotter or colder weather, a longer billing period, rate changes, malfunctioning equipment, additional occupants, pool equipment, electric-vehicle charging, or an estimated or corrected meter reading.

How To Review a High Bill

1. Compare the total kilowatt-hours with the previous month.
2. Compare the bill with the same month in the prior year.
3. Check the number of days in the billing period.
4. Review the average daily energy use.
5. Look for changes to rates, taxes, fuel charges, fees, or credits.
6. Review usage through FPL Energy Manager.
7. Check thermostat settings and air-conditioning runtime.
8. Review pool-pump and water-heater operation.
9. Consider new appliances, visitors, construction, or electric vehicles.
10. Check whether the prior bill was unusually low or estimated.

Common Causes of Increased Energy Use

• Air conditioner running longer during extreme heat
• Dirty air filters or HVAC problems
• Electric water-heater element or thermostat problem
• Pool pump running longer than expected
• Pool heater or spa use
• Additional household occupants
• Electric-vehicle charging
• Portable heaters
• Dehumidifiers
• Old refrigerators or freezers
• Well pumps or irrigation equipment
• Construction tools or temporary equipment

FPL can explain the meter and billed usage, but diagnosing customer-owned appliances or wiring may require an HVAC contractor, electrician, plumber, pool professional, or appliance technician.

FPL Meter Number, Meter Reading and Usage Questions

Customers searching for an FPL meter number may be trying to match a meter to an account, confirm a service address, understand a high bill, or review usage after moving into a property.

Before Contacting FPL About a Meter Issue

• Find the FPL account number on the bill or online account
• Locate the service address connected to the bill
• Take a photo of the meter from a safe location if needed
• Compare the meter number shown on the account with the physical meter when available
• Review the billing period and kilowatt-hour usage
• Note whether the account recently started, stopped, or transferred service
• Record any flickering lights, power quality issues, or meter-related concerns

Do not open meter equipment, remove seals, or touch damaged electrical equipment. Contact FPL or a licensed electrician when equipment appears damaged or unsafe.

How To Dispute an FPL Bill

Before contacting FPL, identify the exact amount, date, usage, meter reading, deposit, fee, or account action you believe is incorrect.

Documents To Collect

• The current and prior FPL bills
• The FPL account number
• Meter readings or photographs
• Usage information from the FPL account
• Payment confirmations
• Start, stop, or move-service confirmations
• Emails, texts, and chat transcripts
• Electrician or appliance-repair reports
• Previous FPL case numbers

Questions To Ask FPL

• Was the meter read or estimated?
• Was a previous reading corrected?
• How many days are included in the bill?
• Did the rate or fuel charge change?
• Was a deposit or late fee added?
• Did service begin or end on the correct date?
• Was a payment applied to the correct account?
• Can FPL review the meter data?
• Can FPL provide the explanation in writing?

Request a case number and record the representative’s name, date, explanation, and promised next step.

FPL Payment Extensions

Qualifying customers may be offered a temporary extension of the bill’s due date. Eligibility can depend on payment history, length of service, amount past due, age of the balance, and prior payment behavior.

Important Payment-Extension Terms

• An extension does not make the payment on time
• A late charge may still apply
• The account’s deposit may be reviewed
• A final notice may still be generated
• The full required amount must be paid by the extension date
• Service may be disconnected if the extension defaults

FPL currently states that the late-payment charge is the greater of $5 or 1.5% of the total past-due balance.

How To Request an Extension

1. Sign in to the FPL account.
2. Open the payment-extension page.
3. Allow FPL to review account eligibility.
4. Review the offered payment date.
5. Confirm the extension.
6. Save the online confirmation.
7. Watch for the email confirmation.
8. Pay the required amount by the extended date.

If the account does not qualify online, contact FPL and ask whether another payment arrangement or community-assistance resource is available.

FPL Bill Payment Assistance

Customers who cannot pay an electric bill may be able to seek assistance from community agencies, government programs, senior-assistance programs, or FPL Care To Share partners.

Programs may include:

• FPL Care To Share
• Low Income Home Energy Assistance Program, or LIHEAP
• Emergency Home Energy Assistance for the Elderly Program, or EHEAP
• County and municipal assistance
• Salvation Army assistance
• Community-action agencies
• Repair assistance for damaged meter cans or weather heads

Funding, qualifications, application periods, and participating agencies vary by county. Assistance is not guaranteed.

Before Applying

Prepare:

• The current FPL bill
• Photo identification
• Proof of household income
• Household-member information
• Disconnection or final notice
• Proof of residence
• Social Security or benefit documentation when required by the agency
• Medical or age-related documentation when required

Contact the assistance agency early. Waiting until the scheduled disconnection date may limit available options.

FPL Budget Billing

FPL Budget Billing uses up to 12 months of energy-use history to calculate a rolling average intended to make monthly payments more predictable.

Budget Billing does not reduce the total amount of electricity used or guarantee that the payment will never change. The monthly amount can be recalculated as energy use and costs change.

Budget Billing May Help Customers Who:

• Prefer more predictable monthly bills
• Experience high seasonal air-conditioning costs
• Want to reduce major month-to-month fluctuations
• Have enough usage history at the property

Before Enrolling

• Review the actual current balance
• Understand that the account still reflects real energy costs
• Ask how often the rolling average changes
• Review what happens when leaving the program
• Confirm whether any accumulated difference becomes due

How To Pay an FPL Bill Safely

FPL offers payment through online banking, automatic payment, telephone payment, authorized walk-in locations, mail, and an authorized card-payment service.

• Free payment by bank account over the phone: 1-800-226-5885
• Credit or debit card through Speedpay: 1-800-979-3967
• Online account payment: Use FPL.com or the FPL app
• Automatic Bill Pay: Enroll through the official FPL account
• Walk-in payment: Use an FPL-authorized payment agent
• Mail: Send payments to FPL, General Mail Facility, Miami, FL 33188-0001, or use the payment address shown on the current bill.

A fee may apply to credit-card, debit-card, and some walk-in transactions. Confirm the amount before completing the payment.

FPL warns that unauthorized third-party payment companies may take several business days to forward money to the account. Use FPL-approved options when service is at risk.

FPL Disconnection and Reconnection Problems

If service is scheduled for disconnection or has already been disconnected, sign in to the FPL account or contact Customer Service to determine the required payment and restoration process.

Before Making a Payment

• Confirm the total amount required
• Ask whether the full balance or a specific amount is needed
• Confirm whether a deposit has been added
• Ask whether a reconnection charge applies
• Use an authorized payment method
• Save the confirmation number
• Ask whether FPL must be notified after payment
• Confirm the expected reconnection period

Do not pay an unexpected caller through a gift card, cryptocurrency, wire transfer, Zelle, Venmo, or similar service to avoid disconnection. FPL identifies demands for these payment methods as scams.

Starting, Stopping, or Moving FPL Service

Customers can use FPL’s Start, Stop, Move service to open a new account, close an existing location, or transfer service to another FPL address.

Information You May Need

• The current FPL user ID and password
• The old and new service addresses
• The requested stop date
• The requested start date
• A mailing address for the final bill
• Identity-verification information
• Landlord or property-manager information when applicable

Moving Between Two Homes

When moving, make sure the request clearly identifies:

• Which address should be disconnected
• Which address should remain active
• The date service should stop
• The date service should begin at the new property
• Whether there will be an overlap between both accounts

Save the service-order numbers for both addresses. Check the final bill to confirm that the correct property was disconnected.

Changing the Account Holder

Changing service from one person’s name to another usually requires the current customer to stop service and the new account holder to start service in their own name.

Do not assume that changing a mailing address or adding an authorized person transfers legal responsibility for the account.

FPL Residential Deposits

FPL may require or adjust a residential deposit based on account and payment information. A payment extension or repeated late payments can also lead to a deposit review.

Questions To Ask About a Deposit

• Why was the deposit required?
• How was the amount calculated?
• Was it based on estimated or historical usage?
• Can the deposit be paid in installments?
• When will the account be reviewed for a refund?
• How will the refund or credit be issued?
• What payment history is required?
• Can previous utility-payment history be considered?

Request the deposit explanation in writing when the amount or reason remains unclear.

FPL Trees and Power-Line Complaints

Do not trim a tree, vine, or branch that is growing near or touching an overhead power line. FPL uses specially trained line-clearing professionals for vegetation near utility equipment.

Report Immediately When:

• A tree is touching a line and sparking
• A branch has fallen onto a line
• A tree has damaged a pole or transformer
• A wire is hanging unusually low
• A tree creates an immediate electrical hazard

For a hazardous condition, call 1-800-468-8243.

Non-Emergency Vegetation Request

For a tree or vine condition that is not currently sparking or creating an immediate danger, use FPL’s vegetation-request process.

Document:

• The property or nearest address
• The pole or transformer location
• The type of vegetation
• How close it is to the line
• Whether service has flickered or failed
• Photographs taken from a safe distance
• Previous FPL request numbers

FPL line clearing is intended to protect electric reliability and safety. It may not include trimming every tree for appearance, property clearance, or private-service-line maintenance.

Flickering Lights, Voltage Problems, and Power Quality

Flickering lights, repeated brief outages, low voltage, surges, or appliance problems may originate from FPL equipment, the individual service connection, or customer-owned wiring.

Before Contacting FPL

• Note the date and time of each event
• Determine whether the entire home is affected
• Ask whether neighbors experience the same problem
• Check for loose plugs or tripped breakers
• Identify appliances operating when the issue occurs
• Record unusual meter, transformer, or line sounds
• Photograph visible damage from a safe location

FPL can inspect utility-side equipment and service conditions. A licensed electrician may be needed when the problem involves the home’s panel, meter enclosure, service conductors, grounding, or internal wiring.

Damaged Meter Can or Weather Head

The meter itself is generally utility equipment, while the meter enclosure, weather head, electrical mast, and some connecting equipment are often owned by the property owner.

After storm or property damage:

1. Stay away from exposed wires.
2. Call 911 and FPL for an immediate electrical hazard.
3. Ask FPL which equipment is customer-owned.
4. Contact a licensed electrician for customer-owned equipment.
5. Obtain any required inspection or permit.
6. Ask the electrician or inspector to notify FPL when the property is ready.
7. Keep receipts and repair records.

Some qualifying customers may be eligible for assistance with repairs to damaged meter cans or weather heads through FPL community programs.

Suspicious FPL Calls, Texts, Emails, and Door Visits

Utility scammers may claim that service will be disconnected immediately unless a payment is made through an unusual method.

FPL states that it does not accept payment through:

• Retail gift cards
• Prepaid cards demanded by a caller
• Cryptocurrency
• Wire-transfer services
• MoneyPak
• Zelle
• Venmo

Warning Signs

• Threat of disconnection within minutes
• Demand for one specific payment method
• Caller refuses to let you verify the account
• Request for a gift-card number or PIN
• Link to an unfamiliar payment website
• Caller asks for remote access to a device
• Person at the door cannot provide FPL identification
• Caller ID shows FPL but the behavior is suspicious

What To Do

1. End the call or close the message.
2. Do not click the provided link.
3. Do not disclose account or payment information.
4. Contact FPL through the number on the bill or official website.
5. Check the actual account status.
6. Report the scam to FPL.
7. Contact law enforcement if money or personal information was taken.
8. Notify the bank or card issuer immediately when payment was sent.

Caller ID can be manipulated to display FPL’s name or a familiar telephone number.

How To Escalate an Unresolved FPL Complaint

1. Contact the correct FPL department. Outages, billing, service orders, trees, payment arrangements, and power-quality concerns may be handled separately.
2. Request a case number. Record the date, representative, and promised action.
3. State the requested resolution. Ask for a billing correction, meter review, service restoration, payment review, tree inspection, or written explanation.
4. Keep supporting records. Save bills, payment confirmations, photographs, outage notices, service orders, and chat transcripts.
5. Request supervisor review. Explain what remains unresolved.
6. Use written communication. A written complaint creates a clearer record of the dates, amounts, and requested outcome.
7. Request the final decision in writing. Ask which tariff, policy, bill calculation, or account record supports the decision.
8. File a Florida Public Service Commission complaint when appropriate. The FPSC assists consumers with regulated electric-utility disputes.

Florida Public Service Commission Consumer Assistance

• Toll-Free: 1-800-342-3552
• Local: 1-850-413-6100
• Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. ET, excluding state holidays
• Email: contact@psc.state.fl.us
• Online Complaint: File a Florida Utility Complaint

Before filing, give FPL a reasonable opportunity to address the problem and collect:

• The FPL account number
• The service address
• A concise timeline
• FPL case numbers
• Copies of relevant bills
• Payment records
• Outage or service information
• The specific resolution requested

Florida has broad public-records laws. Information submitted in writing to the Florida Public Service Commission may be subject to public disclosure. Avoid including unnecessary private information.

For corporate and ownership information, visit the FPL Corporate Office Headquarters page.

FPL Customer Reviews and Complaint Sentiment

At the time this page was updated, FPL had a rating of 2.3 out of 5 stars on CustomerServiceNumbers.com based on four historical reviews.

The visible reviews were submitted in 2018 and primarily discuss:

• Difficulty reaching the correct person through the automated phone system
• Stopping service at one residence while keeping another account active
• Updating contact and communication preferences
• Trees growing near or into power lines
• Difficulty identifying the proper department for a vegetation concern

These reviews are an older and very small sample. They should not be treated as a current rating of every FPL service area, employee, outage response, billing department, or customer interaction.

The reviews are most useful for identifying the types of problems that led customers to seek additional assistance.

What To Include in Your FPL Review

• The city or general service area
• Whether the issue involved an outage, bill, payment, service order, tree, meter, or scam
• The approximate dates involved
• The support channel used
• Whether FPL provided a case number
• How long it took to receive a response
• Whether the promised action occurred
• Whether the matter was resolved

Do not publish an FPL account number, Social Security number, payment information, complete service address, gate code, medical information, or employee personal information in a public review.

FPL Frequently Asked Questions

What is the current FPL customer-service number?

FPL’s current main contact page lists Customer Service at 1-888-988-8249.

What are FPL’s customer-service hours?

FPL currently lists representative hours as Monday through Friday from 8:00 a.m. to 7:00 p.m. ET and Saturday from 9:00 a.m. to 5:00 p.m. ET.

What is the FPL outage number?

Report an outage or dangerous electrical condition at 1-800-4-OUTAGE or 1-800-468-8243. Outage reporting is available at any time.

How do I report an FPL outage?

Report an FPL outage online, through the FPL app, or by calling 1-800-468-8243. Do not use a public review or comment to report an active outage.

How do I report a power outage to FPL?

Use FPL’s outage-status page, mobile app, or 24-hour outage number at 1-800-468-8243. If there is a downed line or electrical emergency, call 911 when appropriate.

What should I do when I see a downed power line?

Stay far away, warn others, and call 911 and FPL at 1-800-468-8243. Never touch the line or anything it may be contacting.

What should I do if FPL says power is restored but my house is still out?

Check the main breaker and whether neighboring homes have power, then report the outage again. The problem may involve an individual service line, transformer, meter enclosure, or customer-owned electrical equipment.

What is the Florida Power and Light mailing address?

FPL lists its standard mailing address as FPL, General Mail Facility, Miami, FL 33188-0001. Customers should use the mailing address shown on their current bill when it differs.

Where is the Florida Power and Light office?

FPL’s headquarters office is located at 700 Universe Boulevard, Juno Beach, Florida 33408.

Is FPL the same as Florida Power and Light?

Yes. FPL is the commonly used name for Florida Power & Light Company.

Is FPL an electric company?

Yes. FPL is a Florida electric utility. Customers may search for FPL electric, FPL electric company, Florida Power FPL, or FPL Florida Power when looking for Florida Power & Light support.

Where do I find my FPL meter number?

The meter number may appear on the physical meter, account records, or service documentation. If you are trying to match a meter to an account or service address, contact FPL Customer Service or sign in to the online account.

How do I request an FPL payment extension?

Sign in to the FPL account and use the Payment Extension page. Eligibility depends on the account’s payment history and balance.

Will an FPL payment extension prevent a late fee?

No. FPL states that an extension does not prevent the payment from being considered late, and a late charge or deposit review may still apply.

Where can I get help paying an FPL bill?

Review FPL’s county-based assistance directory for Care To Share, LIHEAP, EHEAP, Salvation Army, community-action, and local government resources.

How do I stop FPL service at one home but keep another active?

Use FPL’s Start, Stop, Move service and identify each address separately. Save both service-order confirmations and verify the effective dates.

How do I report a tree near an FPL power line?

Use FPL’s vegetation-request process for a non-emergency concern. If the tree is touching a line, sparking, or causing an immediate hazard, call 1-800-468-8243.

Can I trim a tree that is touching a power line?

No. Do not trim vegetation near or touching a power line. FPL uses specially trained line-clearing professionals for this work.

How do I dispute an unusually high FPL bill?

Compare the kilowatt-hours, billing days, rates, meter readings, and prior usage, then contact FPL and request a case number and meter or billing review.

How do I pay an FPL bill by phone?

FPL lists 1-800-226-5885 for free bank-account payments by phone. Credit- or debit-card payments through Speedpay can be made at 1-800-979-3967, and a fee may apply.

Does FPL accept gift cards, Zelle, Venmo, or cryptocurrency?

No. FPL states that it does not accept gift cards, prepaid cards demanded by a caller, cryptocurrency, wire transfers, MoneyPak, Zelle, or Venmo. A demand for one of those payment methods is a scam warning.

What is the FPL Northwest Florida customer-service number?

FPL Northwest Florida customers can call 1-888-326-4853.

How do I file a complaint against FPL?

Start with FPL and request a case number and supervisor review. If the regulated utility issue remains unresolved, contact the Florida Public Service Commission at 1-800-342-3552.

Where is FPL headquartered?

Florida Power & Light is headquartered at 700 Universe Boulevard, Juno Beach, Florida 33408. Additional information is available on the FPL Corporate Office Headquarters page.

Related Electric Utility Customer Service Pages

• Duke Energy Customer Service
• Dominion Energy Customer Service
• TECO Customer Service
• PSEG Customer Service
• Alabama Power Customer Service
• Duquesne Light Customer Service
• FPL Corporate Office Headquarters

Official FPL and Florida Utility Resources

• FPL Customer Support
• Report or Check an FPL Outage
• FPL Pay by Mail
• Request a Payment Extension
• FPL Payment Assistance
• FPL Trees and Power Lines
• Florida Public Service Commission Complaint Form

Related Consumer Resources

• Identify an Unknown FPL or Utility Charge
• Check a Suspicious FPL Call, Text, Email, or Payment Demand
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Page Update Note

This FPL customer service page was updated on July 4, 2026, to better explain Florida Power and Light mailing address searches, FPL office information, FPL electric company wording, outage reporting, power outage phone numbers, meter number questions, complaint escalation, related utility links, and CSN review status.

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CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize utility contacts, common customer problems, complaint information, review sentiment, safety guidance, and practical resolution steps.

Our goal is not simply to repeat a utility phone number. We help consumers determine whether to contact FPL Customer Service, outage reporting, payment assistance, vegetation management, FPL Northwest Florida, the Florida Public Service Commission, or another appropriate resource.

Reviews may be moderated for spam, profanity, account information, service addresses, medical details, payment information, and personally identifiable information while preserving the reviewer’s original meaning.

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Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Florida Power & Light Company, NextEra Energy, Inc., the Florida Public Service Commission, Speedpay, or any payment-assistance agency. FPL does not provide customer support through this website. Contact FPL or the applicable agency directly regarding electric service, outages, billing, payments, safety conditions, account changes, or complaints.

This page provides general consumer information and does not provide electrical, legal, regulatory, financial, or emergency advice. FPL tariffs, account records, Florida Public Service Commission rules, official safety instructions, and individual assistance-program terms control each customer’s service and account.