Idaho Power provides electric generation, transmission, distribution, billing, outage response, and related utility services to customers in southern Idaho and eastern Oregon. The correct support route depends on whether the issue concerns an outage, electrical danger, billing, payment assistance, moving service, construction, a damage claim, or a formal utility complaint.
For an immediate electrical danger involving a downed or sparking power line, fire, electrocution risk, or a vehicle contacting electrical equipment, stay away and call 911. Then notify Idaho Power.
Idaho Power Customer Service Phone Numbers
Idaho Power’s general online contact form may take two to three business days to receive a response. Call the Customer Care Team for an urgent account, billing, disconnection, or service issue.
Do not include a Social Security number, complete account number, bank information, payment-card information, password, medical documentation, or other sensitive information in an ordinary email or public review.
Idaho Power Outage Reporting
The outage map and Idaho Power mobile app may show:
- When the outage began
- The approximate area affected
- The number of customers affected
- The probable cause when known
- Crew and restoration status
- An estimated restoration time
- Whether the event is planned or related to a Public Safety Power Shutoff
Restoration estimates can change as crews inspect damage, obtain equipment, clear hazards, and determine whether the system can be safely re-energized.
Downed Power Lines and Electrical Emergencies
Assume every fallen or low-hanging power line is energized.
- Stay at least 100 feet away.
- Keep children, pets, vehicles, and other people away.
- Do not touch the wire or anything contacting it.
- Do not attempt to move the wire with a tool, branch, rope, or vehicle.
- Call 911 for an immediate danger.
- Notify Idaho Power at 1-208-388-2323 or 1-800-488-6151.
A line can energize the ground, a fence, water, a tree, a vehicle, construction equipment, or another object.
Vehicle Contact With a Power Line
If a power line falls on a vehicle:
- Remain inside unless there is fire or another immediate danger.
- Warn other people not to approach.
- Call 911.
- Do not touch the vehicle and ground at the same time.
- Follow emergency-responder instructions.
Outage Alerts and Contact Information
Primary account holders with a mobile number on file may receive outage alerts. Customers can manage additional contacts and preferences through My Account.
Keep the following current:
- Mobile telephone number
- Email address
- Preferred alert method
- Authorized account contacts
- Mailing address
An alert is informational and does not guarantee advance notice, continuous service, or a particular restoration time.
Public Safety Power Shutoffs
A Public Safety Power Shutoff, or PSPS, is a preventive outage used as a last resort when extreme weather creates a high risk that electrical equipment could ignite a wildfire.
During a possible PSPS:
- Monitor Idaho Power’s outage and wildfire pages.
- Keep mobile devices and backup batteries charged.
- Prepare medications, medical equipment, water, lighting, and food.
- Know how to open electric doors or gates manually.
- Keep vehicles adequately fueled or charged.
- Make a relocation plan for household members with medical or mobility needs.
Conditions can change rapidly. Advance notice may not be possible during every emergency.
Medical Equipment and Vulnerable Customers
Customers who depend on electricity for life-support or medical equipment should contact Idaho Power and maintain an emergency plan.
The plan should include:
- Backup batteries or another safe power source
- A location with dependable electricity
- Emergency transportation
- Medication and equipment supplies
- Emergency contact information
- Instructions from the medical-equipment provider
Utility notification does not guarantee uninterrupted electricity or priority restoration. If an outage creates an immediate threat to life and no backup power is available, go somewhere with power and call 911.
Idaho Power Corporate and Payment Addresses
Corporate Headquarters
Idaho Power Company
1221 W. Idaho Street
Boise, ID 83702
Corporate phone: 1-208-388-2200
Corporate Mailing Address
Idaho Power
P.O. Box 70
Boise, ID 83707-0070
Bill Payment Mailing Address
Idaho Power Processing Center
P.O. Box 5381
Carol Stream, IL 60197-5381
Include the account information and payment stub when mailing a bill payment. Do not mail ordinary bill payments to the Boise headquarters.
Headquarters is not an outage-dispatch center, public payment counter, construction office, damage inspection site, regulator complaint office, or ordinary walk-in account-service location.
Start, Stop, or Move Idaho Power Service
Customers can submit start, stop, or move requests through Idaho Power’s online tools or Customer Care Team.
Start, Stop, or Move Idaho Power Service
Information That May Be Required
- Legal name
- Service address
- Requested service date
- Mailing address
- Telephone number and email
- Identity-verification information
- Prior Idaho Power account information
- Landlord or property-management information
- Payment of a qualifying prior balance or deposit
A deposit may be required based on the account and applicable utility rules. A deposit is held as security and is not a prepayment of future electric use.
Prior Account Balances
An unpaid prior Idaho Power balance can affect a new-service request. The amount that must be paid before service starts depends on the balance, age of the debt, whether electricity is currently on at the new location, and applicable utility rules.
Ask Idaho Power to provide:
- The amount required before service begins
- Any required deposit
- The expected connection date
- Whether access to the meter or property is required
- A confirmation number
Stopping Service
Service can be disconnected as early as 8:00 a.m. on the requested stop date. Idaho Power does not currently list a fee for stopping ordinary service.
Provide a forwarding address and retain the stop-service confirmation until the final bill is resolved.
Idaho Power My Account and Mobile App
My Account allows customers to:
- View current and prior bills
- Make a payment
- Manage Auto Pay
- Enroll in Budget Pay
- Review hourly, daily, and monthly electricity use
- Sign up for high-bill alerts
- Update contact information
- Manage outage alerts
- Start, stop, or move service
- Manage qualifying landlord accounts
Sign In to Idaho Power My Account
My Account Login Problems
- Verify the email address or username.
- Use the official password-reset process.
- Check spam or junk folders for account messages.
- Confirm that the account number and billing ZIP code are correct.
- Update an outdated telephone number through Customer Care when necessary.
- Call Idaho Power when online access cannot be restored.
Do not provide a password or verification code to an unexpected caller, text sender, door-to-door representative, or person offering remote technical support.
How to Pay an Idaho Power Bill
Payment options include:
- My Account
- Guest payment
- Auto Pay
- Telephone payment
- Mail
- Approved in-person payment locations
- Online banking through a financial institution
Review Idaho Power Payment Options
Pay by Phone
Call 1-800-488-6151 and select the appropriate payment option. Spanish assistance is available through option 5.
Credit and Debit Card Fees
Idaho Power currently lists:
- Residential account card-payment fee: $2.19 per account paid
- Commercial account card-payment fee: 2.65% of the payment
Review the amount and fee before authorizing the transaction.
Payment Processing Time
Idaho Power states that payments may take two to five business days to process. Keep the payment confirmation and verify that the account balance updates.
Disconnected Service
If service has already been disconnected:
- Confirm the total amount required for restoration.
- Make the payment through an approved method.
- Save the confirmation number.
- Call Idaho Power with the confirmation number.
- Ask whether additional deposits, fees, access, or safety work is required.
- Confirm the estimated restoration process.
Do not assume that making an online payment automatically generates a reconnection order.
Idaho Power Auto Pay
Auto Pay automatically withdraws the bill from an enrolled bank account.
Before relying on Auto Pay, verify:
- The bank account information
- The first scheduled withdrawal
- The amount to be withdrawn
- Whether a past-due balance must be paid separately
- Whether a returned payment canceled enrollment
- Whether the account is also enrolled in Budget Pay
Continue reviewing every bill. Auto Pay does not prevent a high bill, incorrect account information, insufficient funds, or a returned-payment fee.
Idaho Power Budget Pay
Budget Pay estimates an average monthly amount to reduce seasonal changes in bill size.
Budget Pay:
- Does not reduce the electricity used
- Does not freeze the bill permanently
- Can be used with Auto Pay
- Can change when Idaho Power reviews usage and account balances
- Requires customers to continue reviewing statements
If Budget Pay is canceled, the difference between actual charges and prior Budget Pay payments may become due according to the account terms.
Idaho Power Payment Arrangements
Contact Idaho Power before the disconnection date when more time is needed.
A payment arrangement may:
- Extend the time to pay
- Divide a balance into multiple payments
- Require current charges to be paid in addition to installments
- End if a scheduled payment is missed
Ask Idaho Power to confirm:
- The amount required immediately
- Every payment amount and date
- Whether current bills must also be paid
- Whether disconnection is suspended
- What happens after a missed payment
- The arrangement confirmation number
A pending assistance application, complaint, or billing inquiry does not automatically stop disconnection. Confirm the account status directly.
Project Share Bill Assistance
Project Share is funded through customer and shareholder donations and may provide a one-time payment of up to $450 per qualifying household per program year.
Project Share may also help with qualifying reconnection charges after an involuntary disconnection. It does not pay utility deposits or balances already transferred to a collection agency.
Review Project Share Assistance
Eligibility, funding, award amounts, and processing time are not guaranteed.
Idaho Winter Protection and Winter Pay
Qualifying Idaho households may receive protection from disconnection for unpaid balances from December 1 through April 1 when the household includes:
- A child or young person age 18 or younger
- A person age 62 or older
- A person whose health or safety would be seriously impaired by loss of electricity
Winter protection postpones disconnection but does not forgive the balance. Winter usage and prior unpaid charges generally remain due.
The Winter Pay program may allow qualifying customers to make minimum monthly payments and extend winter protection through April.
Call 1-208-388-2323 or 1-800-488-6151 before disconnection to discuss eligibility and required payments.
Oregon Bill Discount Program
Current qualifying residential customers in Idaho Power’s Oregon service area may receive a discount based on household income, household size, and energy burden.
- Program phone: 1-800-388-6040
- Possible discount levels: 10%, 25%, or 70%
The discount applies to new charges after enrollment and does not reduce an existing past-due balance.
Eligible customers generally remain enrolled for four years unless household information changes or service is disconnected beyond the permitted period.
The proposed sale of Idaho Power’s Oregon service area to Oregon Trail Electric Cooperative is not final. Oregon customers should continue following Idaho Power instructions until an official transition notice provides a different servicer and effective date.
High Idaho Power Bill
A high bill can result from:
- Extreme heat or cold
- Electric heating or air conditioning
- A longer billing period
- Tiered or Time-of-Use pricing
- A prior unpaid balance
- Budget Pay reconciliation
- An electric water-heater problem
- A well, irrigation pump, pool, or hot tub
- An electric vehicle
- Guests or occupancy changes
- Faulty household equipment
- A meter or billing correction
Use My Account to compare hourly, daily, and monthly electricity use with temperatures and prior periods.
How to Question a High Bill
- Check the number of billing days.
- Compare the current and prior meter readings.
- Review the rate plan and seasonal rates.
- Check whether the bill includes a prior balance, deposit, fee, or adjustment.
- Review usage through My Account.
- Inspect major electric equipment for abnormal operation.
- Contact Idaho Power for an explanation.
- Request a case number and written findings when the issue remains disputed.
Idaho Power Smart Meters and Meter Concerns
Idaho Power smart meters measure total electricity use for the home or business. They do not identify individual household appliances or control customer equipment.
A customer disputing a meter or reading should ask Idaho Power to confirm:
- The meter number assigned to the account
- Whether the reading was actual or estimated
- The read dates
- Any meter exchange or correction
- The testing or investigation procedure
- Any applicable fee when a meter tests accurately
- The written result
Do not remove, open, bypass, cover, relocate, or tamper with a utility meter. Idaho Power must have reasonable access to inspect, maintain, or replace its equipment.
Billing Disputes and Disconnection Notices
If a bill appears incorrect:
- Contact Idaho Power immediately.
- Identify the disputed amount and reason.
- Request a billing investigation.
- Ask what undisputed amount must be paid.
- Ask whether disconnection is suspended during review.
- Request a case number.
- Retain bills, meter information, payment records, and correspondence.
- Request supervisory review when necessary.
Do not assume that filing an informal complaint automatically extends a due date or disconnection deadline.
Idaho Power Damage Claims
A customer can submit a claim when they believe Idaho Power’s negligence or action damaged property or equipment.
Useful evidence may include:
- Incident date and time
- Service address
- Outage or case number
- Photographs and video
- Receipts
- Repair estimates
- Model and serial numbers
- Electrician or technician findings
- Proof of ownership and value
- Insurance information
Keep original documents and submit copies unless Idaho Power requests otherwise. Filing a claim does not guarantee payment.
Ordinary outages, weather, wildlife, vehicle collisions, customer wiring, power surges, equipment failure, or events outside Idaho Power’s control may not establish utility liability.
Trees Near Idaho Power Lines
Do not trim or remove a tree that is touching or dangerously close to an energized power line.
Contact Idaho Power for:
- A tree touching a utility line
- A broken branch on a utility line
- Vegetation interfering with Idaho Power equipment
- A dangerous condition involving a utility easement
Call 911 for an immediate danger involving fire, sparking, a fallen line, or a tree bringing energized equipment within reach.
Routine landscaping and trees away from utility facilities may remain the property owner’s responsibility.
Solar and Customer-Generation Complaints
Idaho Power handles:
- Interconnection applications
- Metering requirements
- Utility inspection and permission to operate
- Export credits under the applicable rate schedule
- Utility billing
- Grid safety requirements
A private solar company, lender, installer, or equipment manufacturer may separately control:
- Sales promises
- Financing or lease terms
- Tax-credit representations
- System design
- Permit work
- Installation quality
- Roof damage
- Equipment warranties
- Production guarantees
- Monitoring software
Identify the responsible company before filing a complaint. Idaho Power cannot cancel a private solar contract or change a lender’s financing agreement.
Idaho Power Scam Warnings
Be suspicious when someone claiming to represent Idaho Power:
- Threatens immediate disconnection unless payment is made within minutes
- Demands a prepaid card
- Requests Bitcoin or cryptocurrency
- Sends a QR code for payment
- Requires payment for an allegedly defective meter
- Requests a My Account password or verification code
- Asks for remote access to a phone or computer
- Offers an unverified solar system, rebate, inspection, or energy audit
- Refuses to provide verifiable company identification
Idaho Power says it does not demand telephone payment or request prepaid-card, Bitcoin, or QR-code payment.
End suspicious contact and independently call:
Contact the financial institution immediately when money or account information was provided to a suspected scammer. Victims may also contact local law enforcement and the appropriate state attorney general.
How to File an Idaho Power Complaint
- Contact Idaho Power Customer Care.
- Explain the issue, dates, amounts, and requested resolution.
- Ask for a case or reference number.
- Request supervisory review when the first representative cannot resolve the issue.
- Submit documents through an approved secure method.
- Request a written explanation or final response.
- Retain bills, notices, payment records, photographs, emails, and call notes.
- Contact the appropriate state utility commission if the dispute remains unresolved.
A complaint may involve:
- Billing or meter readings
- Deposits
- Payments
- Disconnection or reconnection
- Service quality
- Outage communication
- Payment arrangements
- Rate classification
- Customer-service handling
Idaho Public Utilities Commission Complaints
Idaho customers who cannot resolve a utility dispute directly with Idaho Power can contact the Idaho Public Utilities Commission Consumer Assistance staff.
The consumer complaint form is for an individual utility concern involving bills, rates and charges, disconnection, outages, or service.
A comment about a pending rate case, utility sale, or regulatory application should be submitted through the Commission’s separate case-comment process.
Oregon Public Utility Commission Complaints
Current Oregon customers should contact Idaho Power first. An unresolved complaint can be submitted to Oregon Public Utility Commission Consumer Services.
The proposed sale of Idaho Power’s Oregon service territory is subject to regulatory approval. Continue using Idaho Power and the Oregon PUC until an official transition notice says that another utility has assumed responsibility.
Idaho Power Oregon Service-Area Proposal
Idaho Power and Oregon Trail Electric Cooperative have agreed to a proposed transfer of Idaho Power’s Oregon distribution business and certain transmission assets.
The transaction is not final and requires state and federal approvals.
Until the transfer closes:
- Idaho Power remains the serving utility for its current Oregon customers.
- Customers should continue paying Idaho Power bills.
- Outages should continue to be reported to Idaho Power.
- Existing Idaho Power assistance and complaint routes remain applicable.
- Customers should rely on official transition notices rather than unsolicited calls or messages.
Do not provide account or payment information to a caller merely because the caller claims to be transferring an Oregon account.
About Idaho Power, IDACORP, and Leadership
- Utility Company: Idaho Power Company
- Parent Company: IDACORP, Inc.
- Parent Stock Symbol: NYSE: IDA
- President and Chief Executive Officer: Lisa A. Grow
- Board Chair: Dennis L. Johnson
- Executive Vice President and Chief Operating Officer: Adam J. Richins
- Executive Vice President, Chief Financial Officer, and Treasurer: Brian R. Buckham
- Corporate Headquarters: 1221 W. Idaho Street, Boise, ID 83702
- Corporate Phone: 1-208-388-2200
Idaho Power is an investor-owned regulated electric utility. IDACORP is its publicly traded holding company.
At the end of 2025, Idaho Power reported 664,214 retail customers across its Idaho and Oregon service territories.
The local electric provider is normally determined by the service address. Customers generally cannot select Idaho Power merely by comparing its prices or reviews with utilities in unrelated territories.
Idaho Power provides electricity, not natural-gas service. A gas leak, gas bill, or gas shutoff belongs to the gas provider shown on the customer’s gas bill. Call 911 for an immediate gas emergency.
Idaho Power Customer Service FAQs
What is Idaho Power’s customer-service phone number?
Call 1-208-388-2323 in the Treasure Valley or 1-800-488-6151 toll-free.
What are Idaho Power customer-service hours?
Representatives are available Monday through Friday from 7:30 a.m. to 6:30 p.m. Mountain Time, excluding holidays. Automated account access is available 24 hours a day.
How do I speak with Idaho Power in Spanish?
Call 1-208-388-2323 or 1-800-488-6151 and select option 5.
How do I report an Idaho Power outage?
Use the online outage map or call 1-208-388-2323 in the Treasure Valley or 1-800-488-6151 elsewhere.
What should I do about a downed power line?
Stay at least 100 feet away, keep others away, call 911 when there is an immediate danger, and notify Idaho Power. Never touch the line or anything contacting it.
How do I start or stop Idaho Power service?
Use Idaho Power’s online start, stop, and move tools or call Customer Care. Keep the confirmation number and verify any deposit or prior balance requirement.
How do I pay an Idaho Power bill?
Pay through My Account, guest pay, Auto Pay, telephone, mail, online banking, or an approved payment location.
Does Idaho Power charge a card-payment fee?
Idaho Power currently lists a $2.19 fee per residential account and a 2.65% fee per commercial account for credit-, debit-, and ATM-card payments.
What should I do after paying a disconnected Idaho Power account?
Call Idaho Power with the payment confirmation number to ensure that a reconnection order is processed.
Does Idaho Power offer payment arrangements?
Yes. Contact Customer Care before disconnection to discuss dividing a balance into multiple payments or other available options.
What is Project Share?
Project Share may provide up to $450 per qualifying household per program year for energy-bill assistance.
Does Idaho Power offer winter disconnection protection?
Qualifying Idaho households may receive protection from December 1 through April 1. The protection postpones disconnection but does not forgive the unpaid balance.
Does Idaho Power offer an Oregon bill discount?
Qualifying current Oregon residential customers may receive a 10%, 25%, or 70% discount on new charges. Call 1-800-388-6040.
How do I dispute a high Idaho Power bill?
Review the billing period, meter readings, rate plan, usage history, weather, prior balances, and major electric equipment. Contact Idaho Power and request a billing investigation and case number.
How do I submit an Idaho Power damage claim?
Call 1-208-388-2409 or email damageclaims@idahopower.com. Keep receipts, photographs, estimates, and technical reports.
Does filing a damage claim guarantee payment?
No. Idaho Power investigates the facts, utility records, technical evidence, and responsibility before deciding a claim.
Will Idaho Power demand an immediate prepaid-card payment?
No. Idaho Power says it does not demand telephone payment or request prepaid cards, Bitcoin, or QR-code payment.
How do I complain to the Idaho Public Utilities Commission?
Contact Idaho Power first. If the matter remains unresolved, call the IPUC at 1-208-334-0369 or 1-800-432-0369.
How do Oregon customers file a utility complaint?
Contact Idaho Power first. An unresolved concern can be submitted to the Oregon PUC at 1-503-378-6600 or 1-800-522-2404.
Is Idaho Power leaving Oregon?
Idaho Power has agreed to a proposed sale of its Oregon service area to Oregon Trail Electric Cooperative. The transaction requires regulatory approval and is not final.
Who owns Idaho Power?
Idaho Power Company is the principal regulated utility subsidiary of IDACORP, Inc.
Who is Idaho Power’s CEO?
Lisa A. Grow is President and Chief Executive Officer of Idaho Power and IDACORP.
Where is Idaho Power headquartered?
Idaho Power is headquartered at 1221 W. Idaho Street, Boise, Idaho 83702.
Idaho Power Customer Service Reviews and Complaints
The review section below allows customers to share firsthand experiences involving Idaho Power billing, payments, deposits, service moves, outages, restoration communication, Public Safety Power Shutoffs, payment arrangements, assistance programs, meter concerns, damage claims, solar interconnection, scams, and complaint handling.
No Idaho Power reviews have currently been submitted on this page. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Clearly identify whether the experience involved Idaho Power, IDACORP, a landlord, property manager, electrician, solar contractor, tree contractor, payment processor, collection agency, insurer, Idaho Public Utilities Commission, Oregon Public Utility Commission, or Oregon Trail Electric Cooperative.
Share Your Idaho Power Experience
Describe the service area, approximate date, account or outage issue, support route used, response received, processing time, regulator or claim route used, and final outcome.
Do not post an Idaho Power account or meter number, complete service address, Social Security number, identification information, payment-card or bank details, password, verification code, payment arrangement, disconnection notice, medical documentation, damage-claim evidence containing private information, solar credentials, private telephone number, or photographs showing sensitive electrical infrastructure.
Page Update Note
This Idaho Power customer-service page was updated on July 28, 2026, to add the Treasure Valley number, correct representative hours, clarify Spanish and automated support, add outage, safety, callback, payment, assistance, damage-claim, regulator, scam, and corporate contacts, distinguish headquarters and payment addresses, explain My Account, Auto Pay, Budget Pay, high bills, deposits, reconnection, winter protection, Oregon discounts, Public Safety Power Shutoffs, medical-equipment planning, corporate ownership, leadership, and the proposed Oregon service-area transfer, remove geographically unrelated utility comparisons and unsupported review themes, and accurately describe the live CustomerServiceNumbers.com rating and review count.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Idaho Power Company, IDACORP, Inc., Oregon Trail Electric Cooperative, the Idaho Public Utilities Commission, Oregon Public Utility Commission, a landlord, property manager, electrician, solar contractor, tree contractor, collection agency, insurer, payment processor, emergency service, or government agency.
This page is provided for informational and customer-review purposes. Telephone numbers, hours, addresses, executives, rates, payment fees, assistance programs, deposits, disconnection rules, outage information, service territories, regulator contacts, damage-claim procedures, and the proposed Oregon transaction can change. Verify important information through Idaho Power, the applicable utility commission, current bills, notices, tariffs, and official transition communications.
CustomerServiceNumbers.com cannot start or stop electric service, report or restore an outage, stop a disconnection, change a bill, test a meter, approve an assistance program, reconnect service, issue a refund, decide a damage claim, approve solar interconnection, investigate a scam, or decide a regulator complaint. Contact Idaho Power, 911, the applicable utility commission, qualified contractor, financial institution, insurer, attorney, or another responsible organization directly.
