Category: Utility Companies Customer Service – Reviews

Access essential contact information for leading utility companies, including major providers like Dominion Energy, Con Edison, Pacific Gas and FPL. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other utility companies.

  • Alabama Power Customer Service Phone Number: Outages, Billing & Complaints

    Alabama Power is an electric utility serving residential and business customers across much of Alabama. Customers may need Alabama Power support for billing questions, power outages, payment arrangements, reconnect service, start/stop service, high bills, downed power lines, tree or vegetation concerns, streetlight outages, scams, or complaints.

    If you are looking for the Alabama Power customer service phone number, the main residential support number is 1-800-245-2244. For outages, downed power lines, or dangerous electrical conditions, use the outage reporting number at 1-800-888-2726.

    How to Contact Alabama Power Customer Service

    Best Way to Reach Alabama Power by Issue

    Power Outage

    For power outages, call 1-800-888-2726, report the outage online, use the Alabama Power app, or text OUT to APCOUT / 272688. You can also text STATUS to APCOUT / 272688 to request outage status. Alabama Power’s outage map is useful for checking larger storm events and restoration progress.

    Downed Power Line or Electrical Hazard

    If you see a downed power line, sparking line, damaged pole, or other dangerous electrical condition, stay away and call 1-800-888-2726. Treat every downed wire as energized. Do not touch the wire, drive over it, move it, or touch anything in contact with it. Call 911 if there is immediate danger.

    Billing, Payments, and High Bills

    For billing questions, high bills, meter questions, payment posting problems, deposits, account balance questions, or rate-plan questions, call Alabama Power customer service at 1-800-245-2244. Have your account number, service address, bill, payment confirmation, and meter information ready.

    Payment Arrangements and Assistance

    If you are having trouble paying your Alabama Power bill, contact Alabama Power before the account becomes harder to resolve. Alabama Power provides payment arrangement options and links customers to assistance programs such as Project Share and Special Needs Assistance. Keep copies of payment confirmations, notices, and arrangement details.

    Reconnect Service After Disconnection

    If your power was disconnected because of a missed payment, Alabama Power’s reconnect process may require paying the full balance plus any reconnection fee. If paying online, by phone, or at an authorized payment location, restoration may be faster than mailing a payment or leaving a payment in a drop box.

    Start, Stop, or Transfer Service

    For starting service, stopping service, or transferring service to a new address, use Alabama Power’s online account tools or call 1-800-245-2244. Have your service address, move date, account details, identification information, and contact information ready.

    Business Customer Support

    Business customers should call 1-888-430-5787 for business account questions, billing, payments, service requests, energy programs, or business support. Business customers should have the business name, account number, service address, and authorized contact information ready.

    Tree Trimming, Limbs, and Vegetation Near Lines

    If a tree, limb, or vegetation is near Alabama Power lines, report the issue instead of trimming near energized lines yourself. If the issue is an immediate hazard, such as a tree on a line or a downed line, call 1-800-888-2726. For non-urgent vegetation or cleanup concerns, contact customer service and document the location, photos, and prior work orders.

    Streetlight Outages

    If a streetlight is out, flickering, or damaged, use Alabama Power’s streetlight outage reporting tools or contact customer service. Have the streetlight location, nearby address, pole number if visible, and a description of the problem ready.

    Scams and Imposter Calls

    If someone claims to be from Alabama Power and demands immediate payment, threatens same-day shutoff, asks for a prepaid card, gift card, wire transfer, cryptocurrency, or gives you an unfamiliar number to call, hang up. Use Alabama Power’s official customer service phone number, 1-800-245-2244 for residential customers or 1-888-430-5787 for business customers, to verify your account status.

    What to Have Ready Before Contacting Alabama Power

    • Alabama Power account number
    • Service address
    • Phone number and email address on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Meter number or meter reading, if relevant
    • Photos of tree limbs, damaged equipment, streetlights, or property issues if safe to take
    • Payment arrangement or assistance-program documents, if applicable
    • Case number, work order number, or prior call notes
    • Names, dates, and times of prior Alabama Power contacts
    • Your requested resolution, such as payment review, reconnect request, outage update, tree-trimming review, billing explanation, scam verification, or complaint escalation

    Common Alabama Power Customer Service Issues

    Alabama Power customers may contact support for help with:

    • Power outages
    • Downed power lines or electrical hazards
    • High bills or billing errors
    • Payment arrangements
    • Late payments, deposits, or disconnection notices
    • Reconnect service after missed payments
    • Start, stop, or transfer service requests
    • Meter reading or usage questions
    • Tree trimming, limbs, and vegetation near power lines
    • Streetlight outages
    • Storm restoration updates
    • Payment assistance and hardship programs
    • Scam calls, fake payment demands, or imposter websites
    • Business account support
    • Complaint escalation

    Alabama Power Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows 4 live reviews for Alabama Power with an overall rating of 2.0 out of 5 stars. The review sentiment on CSN is negative overall, but the reviews are older and should be treated as historical feedback rather than a current measurement of Alabama Power customer service.

    The live CSN reviews mention tree-limb cleanup after utility work, payment and disconnection concerns, trouble reaching support, and a hazardous tree near power lines. One older review includes a full street address and should be moderated or redacted for privacy before being reused in summaries.

    If you have contacted Alabama Power about the customer service phone number, an outage, billing issue, payment arrangement, reconnect request, start/stop service, tree concern, streetlight outage, scam call, business account, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    Emergency and Safety Tips for Alabama Power Customers

    • Stay away from downed power lines and anything touching them.
    • Call 1-800-888-2726 for outages, downed lines, and dangerous electrical conditions.
    • Call 911 if there is an immediate safety risk.
    • Do not trim trees or branches near power lines yourself.
    • Do not run generators indoors, in garages, or near open windows.
    • Report outages directly to Alabama Power instead of assuming someone else already reported them.
    • Keep mobile phones charged when severe weather is expected.
    • Call 811 before digging so underground utility lines can be marked before work begins.

    Billing, Payment, and Shutoff Complaint Tips

    • Save copies of bills, payment receipts, payment arrangement confirmations, and disconnection notices.
    • Use AlabamaPower.com, the Alabama Power app, authorized payment locations, or the official customer service phone number to pay.
    • For payment arrangements, call 1-800-245-2244 or use your online account.
    • If your power was disconnected, review Alabama Power’s reconnect instructions and ask about the balance, reconnection fee, and expected restoration time.
    • If you believe a bill is wrong, ask for a billing explanation, usage review, meter review, or written account notes.
    • Keep a timeline of each call, chat, message, and promised follow-up.

    Alabama Power Scam and Account Safety Tips

    • Use AlabamaPower.com, the Alabama Power app, or official Alabama Power phone numbers.
    • Be cautious of fake utility websites with fraudulent customer service numbers.
    • Do not pay anyone who demands immediate payment by gift card, prepaid card, cryptocurrency, wire transfer, or suspicious payment app.
    • Do not share your Alabama Power account number, payment details, or personal information with someone who contacts you unexpectedly.
    • If you receive a suspicious call, text, email, or door visit, verify your account directly with Alabama Power.
    • Residential customers can verify account status at 1-800-245-2244; business customers can call 1-888-430-5787.
    • If money was stolen or threats were made, contact local law enforcement and your bank or card issuer.

    How to Escalate an Alabama Power Complaint

    1. Start with the Alabama Power customer service phone number that matches your issue.
    2. For residential account support, call 1-800-245-2244.
    3. For outages, downed lines, or dangerous conditions, call 1-800-888-2726.
    4. For business support, call 1-888-430-5787.
    5. Ask for a case number, work order number, or written confirmation when appropriate.
    6. For billing or payment complaints, keep bills, payment records, notices, and account notes.
    7. For tree, line, outage, or property concerns, document dates, times, photos, outage reports, and work order details.
    8. If Alabama Power does not resolve the issue, ask for a supervisor or formal complaint review.
    9. If the issue remains unresolved, customers may contact the Alabama Public Service Commission Consumer Services Section at 1-800-392-8050 or file a utility complaint online.

    Alabama Power Compared with Other Utility Providers

    Alabama Power is part of Southern Company and is often compared with other regional electric utilities such as Georgia Power, Mississippi Power, FPL, Duke Energy, TVA-related utilities, electric cooperatives, and municipal utilities. Customers often compare utility providers based on outage response, billing accuracy, payment assistance, storm restoration, customer service phone number access, online account tools, rates, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Alabama Power Customer Service

    What is the Alabama Power customer service phone number?

    The main Alabama Power customer service phone number for residential customers is 1-800-245-2244. Alabama Power lists live customer service as available Monday-Friday, 7:00 a.m. to 7:00 p.m. Central Time.

    What is the Alabama Power outage phone number?

    To report an Alabama Power outage, call 1-800-888-2726. You can also report an outage online, use the Alabama Power app, or text OUT to APCOUT / 272688.

    How do I report a downed power line to Alabama Power?

    For a downed power line or dangerous electrical condition, stay away and call 1-800-888-2726. Call 911 if there is immediate danger.

    What is the Alabama Power business customer service number?

    Alabama Power lists its business customer service phone number as 1-888-430-5787.

    How do I pay my Alabama Power bill by phone?

    To pay by phone or get billing help, call 1-800-245-2244. You can also pay online, through the Alabama Power app, by mail, or at authorized payment locations.

    How do I make a payment arrangement with Alabama Power?

    Call 1-800-245-2244, sign in to your Alabama Power account online, or visit an Alabama Power business office. Authorized payment locations can accept payments but may not be able to set up payment arrangements.

    How do I report an Alabama Power scam call?

    If someone demands immediate payment or gives you an unfamiliar number to call, hang up and verify your account directly with Alabama Power. Residential customers can call 1-800-245-2244; business customers can call 1-888-430-5787.

    Where can I complain if Alabama Power does not resolve my issue?

    Start by escalating directly with Alabama Power and keeping written records. If the issue remains unresolved, customers may contact the Alabama Public Service Commission Consumer Services Section at 1-800-392-8050 or file a utility complaint online.

    Is CustomerServiceNumbers.com affiliated with Alabama Power?

    No. CustomerServiceNumbers.com is not affiliated with Alabama Power, Southern Company, the Alabama Public Service Commission, or any related organization. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Alabama Power customers find the correct customer service phone number and support path for outages, billing, payments, reconnect service, scams, safety concerns, business accounts, and complaints.

    Share Your Alabama Power Customer Service Experience

    Have you contacted Alabama Power about the customer service phone number, a power outage, downed line, high bill, payment arrangement, reconnect request, start/stop service, tree trimming issue, streetlight outage, scam call, business account, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Alabama Power, Southern Company, the Alabama Public Service Commission, or any related organization. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • BGE Customer Service Phone Number, Outage & Billing Help

    Baltimore Gas and Electric Company, commonly known as BGE, provides electric and natural gas service in central Maryland. Customers often contact BGE customer service for billing questions, payment arrangements, outages, gas emergencies, downed wires, start/stop/move service, service appointments, meter issues, estimated bills, supplier-choice questions, online account access, and utility-scam concerns.

    If you are looking for the BGE customer service phone number, the main BGE Customer Care number is 1-800-685-0123. For emergencies, use the correct emergency route: call 1-877-778-7798 if you smell natural gas and call 1-877-778-2222 for outages or downed power lines.

    How to Contact BGE Customer Service

    Important emergency note: Do not use a public review site, email, or social media comment for a gas smell, downed wire, sparking wire, fire, or life-safety issue. Leave the area and call BGE or 911 immediately when there is an emergency.

    Best Way to Reach BGE by Issue

    • Billing question: Call 1-800-685-0123, log in to your BGE account, or review your bill details online.
    • Payment arrangement or due-date extension: Use BGE’s online account tools or call customer care before the bill becomes more difficult to resolve.
    • Power outage: Report the outage online, through the BGE app, by outage text if enrolled, or by calling 1-877-778-2222.
    • Gas smell or suspected gas leak: Leave the area immediately and call 1-877-778-7798.
    • Downed or sparking wire: Stay away from the area and call 1-877-778-2222 or 1-800-685-0123.
    • Start, stop, or move service: Use BGE’s online Start, Stop, Move tools or call customer service with your service address and move date.
    • High bill or estimated bill: Review usage, meter reads, rate details, supplier charges, weather changes, and prior bills before calling.
    • Supplier-choice issue: Check whether the issue involves BGE delivery service or a third-party electric/gas supplier.
    • Damage claim: Use BGE’s claims process for non-emergency property damage concerns after documenting the issue.
    • Utility scam or impostor concern: Hang up, do not pay through prepaid card or cryptocurrency, and contact BGE directly.

    What to Have Ready Before Contacting BGE

    • Your BGE account number
    • The service address, including apartment or unit number if applicable
    • The phone number and email address on the account
    • Your most recent bill or notice
    • The date and time of the outage, billing issue, payment problem, or service request
    • Photos of damaged equipment, downed wires, meter concerns, property damage, or service-area problems if safe to take
    • Payment confirmation numbers, bank/card details, or receipt information for payment disputes
    • Any shutoff notice, collection notice, payment arrangement, or assistance-program document
    • The name of any third-party energy supplier listed on your bill
    • Previous BGE case numbers, appointment confirmations, chat records, or letters

    Common BGE Customer Service Issues

    Common reasons customers contact BGE include:

    • Electric outages and restoration updates
    • Natural gas smells, gas leaks, and emergency gas service concerns
    • Downed, sparking, or low-hanging wires
    • High bills, estimated bills, usage spikes, and meter-reading questions
    • Payment arrangements, due-date extensions, collections, and shutoff notices
    • Start, stop, or transfer of electric or gas service
    • Online account login, paperless billing, AutoPay, and payment problems
    • Budget billing, assistance programs, and Fuel Fund or state aid questions
    • Streetlight outages and outdoor lighting issues
    • Third-party energy supplier charges or supplier-switching concerns
    • Damage claims involving utility work, outages, or BGE equipment
    • Utility impostor scams, fake shutoff threats, and suspicious payment demands

    BGE Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com BGE page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable BGE customer-service trend on this site.

    If you have contacted BGE about billing, outages, gas service, payment arrangements, online account access, start/stop service, supplier charges, damage claims, or scam concerns, you can leave a review below. Reviews are individual experiences and may not represent every BGE account, outage, neighborhood, service appointment, or support case.

    BGE Outages, Gas Emergencies, and Downed Wires

    For a natural gas smell or suspected gas leak, leave the building or area immediately, move a safe distance away, and call 1-877-778-7798. Do not turn lights on or off, use electronics, light matches, start a vehicle near the smell, or try to find the leak yourself.

    For downed power lines, sparking wires, or damaged electrical equipment, stay away and call 1-877-778-2222. Never touch a downed wire, anything touching the wire, or standing water near the wire.

    For a regular outage, report the outage through BGE’s outage tools, mobile app, outage texting if enrolled, or outage phone number. Keep your account phone number updated because outage systems may use it to match your call to your service address.

    BGE Billing, Payments, and Assistance Programs

    For billing questions, compare your current bill with prior bills and review usage, meter reads, weather changes, delivery charges, taxes, supplier charges, late fees, and payment history. If your bill is unusually high, check whether it includes an estimated meter read, a corrected read, a supplier charge, a past-due balance, or a payment arrangement.

    If you are having trouble paying your BGE bill, contact BGE as early as possible. Ask about payment arrangements, due-date extensions, budget billing, state energy assistance, Fuel Fund of Maryland resources, and other hardship options. Keep copies of every confirmation number, assistance application, payment agreement, and shutoff notice.

    Start, Stop, Move, and Service Appointment Help

    For move-in, move-out, transfer, or reconnection questions, use BGE’s Start, Stop, and Move service tools or call customer care. Have the old address, new address, service dates, lease or settlement details if needed, and contact information ready.

    For service appointments, construction, meter work, tree or equipment concerns, or outdoor lighting issues, keep appointment confirmations and take photos if safe. If you miss an appointment or the appointment window passes without resolution, contact BGE with the appointment number and ask for the next available correction or follow-up step.

    BGE Utility Scam and Impostor Warning

    Utility scams often involve callers, texts, emails, or door-to-door visitors claiming that service will be disconnected immediately unless you pay with a prepaid card, cryptocurrency, payment app, wire transfer, or unusual payment method. BGE warns customers not to fall for these tactics.

    • BGE will not ask for immediate payment with a prepaid cash card or cryptocurrency such as bitcoin.
    • BGE will not ask you to share sensitive personal information such as your Social Security number or tax identification number in an unsolicited call or visit.
    • BGE will not come to your home or business asking to see your energy bill as part of a payment threat.
    • Ask for identification before speaking with anyone claiming to be a BGE employee or contractor.
    • If a call or visit feels suspicious, hang up or end the conversation and call BGE directly at 1-800-685-0123.
    • Do not post your account number, meter number, phone number, address, or payment details in public comments.

    Damage Claims and Property Concerns

    If you believe BGE work, equipment, or service activity caused property damage, document the issue with photos, dates, times, addresses, crew information if available, and any repair estimates. Do not use a damage-claim form for emergencies, outages, gas leaks, or downed wires. For emergencies, call BGE immediately.

    How to Escalate a BGE Complaint

    If your issue is not resolved after contacting BGE customer service, try these escalation steps:

    1. Write down the date, time, phone number called, representative name, and case number.
    2. Save bills, notices, payment confirmations, outage reports, photos, emails, letters, and screenshots.
    3. Call BGE again and ask for the issue to be reviewed or escalated to the correct department.
    4. If the issue involves a payment arrangement or shutoff notice, ask for written confirmation of your options and deadlines.
    5. If the issue involves a third-party supplier, confirm whether the disputed charge is from BGE or the supplier.
    6. If the issue involves a local outage or downed line, continue to use BGE’s outage and emergency channels instead of routine support.
    7. For unresolved regulatory concerns, consider contacting the Maryland Public Service Commission or the Maryland Office of People’s Counsel.
    8. For corporate-level contact information, see the COH recommendation below or the BGE corporate-office resource when available.

    BGE Compared with Competitors

    BGE is a regulated electric and natural gas utility serving central Maryland. Customers may compare BGE with other utilities and energy companies such as Pepco, Delmarva Power, Washington Gas, Dominion Energy, Duke Energy, FPL, ComEd, PECO, and third-party energy suppliers. Unlike a retail store or subscription service, many BGE customers do not choose their delivery utility, so the most important support questions often involve outage response, billing accuracy, payment assistance, safety, supplier-choice charges, and complaint escalation.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About BGE Customer Service

    What is the BGE customer service phone number?

    The main BGE customer service phone number is 1-800-685-0123. Use this number for billing, account, payment, start/stop/move service, and general customer-care questions.

    What are BGE customer service hours?

    BGE Customer Care representatives are generally available Monday through Friday, 7:00 AM to 7:00 PM ET. Emergency service, outage reporting, and safety-related support are handled separately and may be available 24 hours a day.

    What number do I call if I smell natural gas?

    If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798. Call from a safe location away from the gas smell.

    What number do I call for a BGE power outage?

    To report a BGE power outage or downed power line, call 1-877-778-2222. You can also report outages through BGE’s online tools, mobile app, or outage texting if enrolled.

    How do I get help paying my BGE bill?

    Contact BGE at 1-800-685-0123 or visit BGE’s payment-assistance resources. Ask about payment arrangements, due-date extensions, budget billing, state energy assistance, and Fuel Fund of Maryland resources.

    How do I start, stop, or move BGE service?

    Use BGE’s online Start, Stop, and Move tools or call customer service. Have your old address, new address, requested service dates, and account information ready.

    How do I report a fake BGE call or scam?

    If a caller demands immediate payment by prepaid card, cryptocurrency, or unusual payment method, hang up and contact BGE directly at 1-800-685-0123. You can also use BGE’s impostor and scam reporting resources.

    Where is BGE corporate office?

    BGE’s corporate office is commonly listed at 2 Center Plaza, 110 W. Fayette Street, Baltimore, MD 21201. For account-specific support, use BGE customer service, the BGE app, online account tools, or emergency phone numbers first.

    Page Update Note

    Updated June 2026: This page was refreshed with current BGE customer service routing for billing, outages, gas emergencies, downed wires, payments, start/stop/move service, payment assistance, utility scams, damage claims, and account support.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online tools, report an outage, use an emergency number, or escalate through another route.

    Share Your BGE Customer Service Experience

    Have you contacted BGE customer service about billing, outages, gas service, downed wires, payment arrangements, start/stop service, online account access, supplier charges, damage claims, or utility scams? Share your experience below. Include the support route you used, how long it took to get help, and whether BGE resolved the issue.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Baltimore Gas and Electric Company, BGE, Exelon, or bge.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, billing policies, emergency procedures, assistance programs, outage information, and website links may change. Do not post private utility account information in public comments. Always verify important billing, payment, emergency, account, safety, legal, and service information directly with BGE through official channels.

  • Reach CLP Customer Service – Reviews And Complaints

    Before using Connecticut Light & Power (CLP) services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. CLP, now known as Eversource Energy, is a utility company providing electric power to residential and commercial customers in Connecticut.

    How to Contact CLP (Eversource Energy)

    You can reach CLP customer service using the following details:

    • Phone Number: 1-800-286-2000
    • Email Support: CLP offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 6 PM ET
    • Corporate Address: Eversource Energy, 107 Selden Street, Berlin, CT 06037
    • Website: https://www.eversource.com/

    CLP Customer Support Reviews and Complaints

    When considering using CLP services, it’s helpful to review their customer service feedback. CLP competes with other utility providers in the region. Customer reviews often highlight the reliability of CLP’s electric power services. However, some complaints focus on issues related to billing, customer service responsiveness, and service outages.
    Comparing CLP with other utility providers can help you determine which company offers the best services, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your utility provider. Competitors include Xcel, and FPL.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using CLP services.
    Note: This website listing is not associated with CLP (Eversource Energy). The information and the reviews are a service provided by CustomerServiceNumbers.com.

    CLP does not provide support services directly through this website. For any questions or concerns about CLP products or services, contact their customer service representative directly.

  • Dominion Energy Customer Service: Outage Number, Billing & Support

    Need help with your Dominion Energy account, bill, payment, outage, emergency report, or service transfer? This guide explains how to reach the correct Dominion Energy customer service phone number and where to go for billing support, outage reporting, emergency issues, scam concerns, and account help.

    Some customers still search for Dominion Virginia Power, Dominion Power, Virginia Power, or Dominion Energy Virginia. The current public brand is Dominion Energy, but this page includes the older Dominion Virginia Power wording so customers can find the correct outage number, emergency number, customer service route, and billing support.

    Dominion Energy provides electric service in Virginia, North Carolina, and South Carolina, and natural gas service in South Carolina. Because phone numbers and support options vary by state and issue type, use the routing below before calling.

    Dominion Energy contact information reviewed and updated on July 4, 2026.

    Dominion Energy Customer Service Phone Numbers

    Emergency note: If you see a downed line, sparking wire, smell gas, or believe there is an immediate safety risk, stay away from the area and call 911 when appropriate. Do not report emergencies through social media, email, reviews, or this website.

    Quick Directory: Dominion Energy Outage Number and Emergency Reporting

    • Dominion Energy outage number: 1-866-366-4357 for Virginia and North Carolina electric customers.
    • Dominion Energy outage report: Report an outage online, through the Dominion Energy mobile app, or by calling the outage number for your state.
    • Dominion Energy report power outage: Virginia and North Carolina customers can call 1-866-366-4357.
    • Dominion report an outage: Use Dominion Energy’s official outage tools, mobile app, or phone system.
    • Report outage Dominion: Use the official outage map or call 1-866-366-4357 for Virginia and North Carolina.
    • Report power outage Dominion: Call 1-866-366-4357 if you cannot report online or if you need to report a hazardous condition.
    • Virginia Power outage number: Customers using the older Virginia Power name should use Dominion Energy’s Virginia outage number, 1-866-366-4357.
    • Virginia Power emergency number: For downed power lines, sparking wires, or dangerous electrical conditions in Dominion Energy Virginia service territory, call 1-866-366-4357 and call 911 when there is immediate danger.

    Dominion Power 24-Hour Customer Service and Live Chat

    Many customers search for Dominion Power 24-hour customer service live chat. Dominion Energy provides online account tools, outage reporting, the mobile app, and telephone support, but the main live customer-service hours may differ from outage and emergency reporting.

    For urgent outages, downed power lines, or safety issues, do not wait for live chat. Use the official outage or emergency number for your state and call 911 when there is immediate danger.

    Choose the Correct Dominion Energy Support Route

    For Billing, Payments, and Account Questions

    Call the Dominion Energy customer service phone number for your state if you need help with your bill, payment posting, account balance, payment plan, late notice, service status, or online account access. Virginia and North Carolina customers can call 1-866-366-4357. South Carolina customers can call 1-800-251-7234.

    For Outages or Downed Power Lines

    Report a power outage through Dominion Energy’s outage tools, mobile app, or phone system. If you see a downed line, stay at least 30 feet away and call the emergency number for your state. Virginia and North Carolina customers should call 1-866-366-4357. South Carolina customers should call 1-888-333-4465 for downed or sparking lines.

    For South Carolina Gas Leaks

    If you are a Dominion Energy South Carolina natural gas customer and smell gas or suspect a leak, leave the area immediately and call 1-800-815-0083. In dangerous situations, also call 911.

    For Starting, Stopping, or Moving Service

    Dominion Energy allows many start, stop, move, and reconnect requests to be handled online. If your move is time-sensitive, your account is on hold, or you need help with a service transfer, call the customer service number for your state.

    For Payment Plans or Help Paying a Bill

    If you are behind on a Dominion Energy bill, ask about due-date extensions, payment arrangements, EnergyShare, state assistance programs, and other available bill-help options. Customers should contact Dominion before the account reaches a shutoff stage whenever possible.

    Information To Have Ready Before Calling Dominion Energy

    • Your Dominion Energy account number
    • The service address connected to the account
    • Your phone number and email address on file
    • The amount and date of any payment in question
    • Confirmation number for online or phone payments
    • Photos or notes if reporting a meter, outage, downed line, or property issue
    • Move-in or move-out date for start, stop, or transfer requests
    • Any shutoff notice, payment arrangement notice, or collection notice
    • Names, dates, and reference numbers from prior calls

    Common Reasons Customers Contact Dominion Energy

    • Reporting a power outage
    • Checking restoration status
    • Questioning a high electric or gas bill
    • Making a payment by phone
    • Setting up a payment plan
    • Starting, stopping, or moving service
    • Updating account contact information
    • Reporting payment not posted
    • Requesting help after a disconnect notice
    • Reporting a streetlight issue
    • Reporting suspected utility scams
    • Handling landlord, tenant, or property-manager service issues

    Billing and Payment Help

    If your Dominion Energy bill looks higher than expected, review your usage history, billing period, rate details, weather changes, appliance usage, and any past-due balance. If you recently moved, confirm that your old account was closed or transferred correctly and that your new service address is active under the right account.

    For payment questions, keep your confirmation number and payment method details available. Dominion Energy may offer online payments, guest payments, mailed payments, in-person payments at authorized payment locations, bank payments, autopay, and phone payments depending on your state and account type.

    If a payment was made through an unfamiliar website, a third-party link, or a caller who pressured you to pay immediately, contact Dominion Energy directly using the official customer service phone number and also contact your bank or card issuer.

    Outage Reporting and Restoration Questions

    For a power outage, use Dominion Energy’s outage map, mobile app, or phone system to report the outage and check restoration status. During storms, restoration times can change as crews assess damage, prioritize hazards, and repair equipment.

    Do not assume a downed wire is safe. Stay away from downed lines, keep pets and children away, avoid standing water near electrical equipment, and report the location as clearly as possible.

    Before Reporting a Dominion Energy Outage

    • Check whether nearby homes or businesses also lost power
    • Check the breaker panel if it is safe to do so
    • Look for damaged poles, wires, transformers, trees, or equipment from a safe distance
    • Use the outage map, mobile app, or phone system
    • Report downed lines immediately by phone
    • Save any outage confirmation or reference number

    If Dominion Says Power Was Restored But You Are Still Out

    Report the outage again and explain that nearby service may have been restored but your property is still affected. The problem may involve an individual service line, meter, transformer, customer-owned equipment, or another issue that needs follow-up.

    Dominion Energy Scam and Fraud Warnings

    Utility scams often involve callers, texts, emails, or door-to-door visitors claiming your power will be disconnected unless you pay immediately. Dominion Energy warns customers to verify suspicious calls or messages by logging into their account or calling the official customer service number.

    Watch for these warning signs:

    • A caller demands immediate payment to avoid shutoff
    • You are told to buy a gift card, prepaid card, money order, or cryptocurrency
    • The caller asks for your full Social Security number, bank login, or card number
    • A text or email sends you to a suspicious payment link
    • A visitor asks for an in-person payment at your home or business
    • The caller ID appears to be Dominion Energy, but the caller pressures or threatens you

    If you suspect a scam, hang up and call Dominion Energy directly. You can also report suspicious utility calls, texts, or emails through Dominion Energy’s scam-reporting resources and to the Federal Trade Commission.

    How To Escalate a Dominion Energy Customer Service Issue

    If your first call does not resolve the issue, take these steps:

    1. Ask the representative for a case number or reference number.
    2. Write down the date, time, and name or ID of the person you spoke with.
    3. Request a supervisor if the issue involves a pending disconnect, incorrect service transfer, missing payment, safety concern, or repeated billing error.
    4. Use Dominion Energy’s online customer relations or account-support forms for non-emergency unresolved issues.
    5. For regulated utility complaints that remain unresolved, contact your state utility commission or consumer protection office.
    6. Leave a factual review on CustomerServiceNumbers.com explaining what happened, when you called, and whether the issue was resolved.

    Dominion Energy Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 4 live reviews for Dominion Energy with a 3.0 out of 5 rating. Because the review set is small, older, and includes at least one review that appears unrelated to Dominion Energy customer service, there is not enough current CSN feedback to make a broad claim about today’s Dominion Energy customer-service trend.

    The live CSN feedback that appears relevant mentions topics such as power outage reporting, online payment trouble, and general Dominion Power customer-service questions. If you recently contacted Dominion Energy, your review can help other customers understand whether phone support, outage help, payment assistance, or account service was useful.

    Dominion Energy FAQ

    What is the Dominion Energy customer service phone number for Virginia?

    The Dominion Energy customer service phone number for Virginia is 1-866-366-4357. Use this number for account help, billing questions, payments, outage reporting, and downed power line reporting in Virginia.

    What is the Dominion Energy customer service phone number for North Carolina?

    North Carolina Dominion Energy customers can call 1-866-366-4357 for customer service and outage-related help.

    What is the Dominion Energy customer service phone number for South Carolina?

    South Carolina customers can call Dominion Energy customer support at 1-800-251-7234. For South Carolina downed or sparking lines, call 1-888-333-4465. For South Carolina gas leaks, call 1-800-815-0083.

    What is the Dominion Energy outage number?

    For Virginia and North Carolina electric customers, the Dominion Energy outage number is 1-866-366-4357. South Carolina electric customers should use the South Carolina outage and emergency routing listed by Dominion Energy.

    How do I report a Dominion Energy outage?

    You can report an outage through Dominion Energy’s official outage tools, the Dominion Energy mobile app, or by calling the correct outage number for your state. If there is a downed line or immediate hazard, stay away and call the emergency number for your area.

    How do I report a Dominion Energy power outage in Virginia?

    Virginia customers can report a power outage online, through the mobile app, or by calling 1-866-366-4357.

    What is the Virginia Power outage number?

    Customers who still search for Virginia Power should use Dominion Energy’s Virginia outage number, 1-866-366-4357.

    What is the Virginia Power emergency number?

    For downed power lines, sparking wires, or dangerous electrical conditions in Dominion Energy Virginia service territory, call 1-866-366-4357. Call 911 first when there is immediate danger, fire, injury, or a public safety hazard.

    Can I pay my Dominion Energy bill by phone?

    Virginia customers can make a phone payment by calling 1-866-366-4357. Have your account number ready. Fees and payment limits may vary based on customer type and payment method.

    Does Dominion Energy have 24-hour customer service live chat?

    Dominion Energy offers online account tools, outage tools, a mobile app, and phone support, but urgent outage or emergency issues should be reported by phone or through official outage tools. Do not rely on live chat for downed lines, sparking wires, gas leaks, or immediate safety concerns.

    Does CustomerServiceNumbers.com provide Dominion Energy support?

    No. CustomerServiceNumbers.com is not affiliated with Dominion Energy and cannot access your utility account, restore service, process payments, or report outages on your behalf. This page provides contact information, review space, and consumer guidance.

    Related Customer Service Resources

    Page Update Note

    This Dominion Energy customer service page was updated on July 4, 2026, to better explain Dominion Energy outage numbers, Virginia Power emergency searches, power outage reporting, billing support, live-chat expectations, scam warnings, related utility links, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, complaint trends, and issue-routing guidance so customers can more easily reach the right department.

    For utility companies like Dominion Energy, CSN focuses on practical support topics such as billing, outages, payment arrangements, scam warnings, corporate contacts, and customer-service experiences shared by real users.

    Share Your Dominion Energy Customer Service Experience

    Have you contacted Dominion Energy about a bill, outage, payment plan, service transfer, scam call, emergency report, or customer support issue? Share your review below. Include the state you contacted, the phone number or support route you used, what happened, and whether the issue was resolved.

    Please do not post private information such as your full account number, Social Security number, payment card number, address, or personal contact details.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Dominion Energy, Inc. This page is for informational, review, and complaint purposes only. Phone numbers, support hours, payment options, fees, outage tools, and company policies can change. For account-specific help, outage reporting, emergency service, or payments, contact Dominion Energy directly through its official website or the correct customer service phone number for your state.

  • Georgia Power Customer Service, Phone Number, Outage, Reviews and Complaints

    Georgia Power is an electric utility serving residential and business customers across Georgia. Customers may contact Georgia Power for help with billing, payments, outages, downed power lines, start or stop service, deposits, payment assistance, high bills, service transfers, outdoor lighting, scam concerns, and unresolved complaints.

    How to Contact Georgia Power Customer Service

    Georgia Power Customer Service Hours

    Georgia Power residential customer service is generally available Monday through Friday from 7 a.m. to 7 p.m. Business customer service is generally available Monday through Friday from 7 a.m. to 6 p.m. Outage reporting and automated account tools may be available outside normal live-agent hours.

    Best Ways to Get Help from Georgia Power

    The correct contact method depends on the issue. For dangerous electrical conditions, outages, downed lines, or low-hanging wires, contact Georgia Power outage support immediately. For billing, deposits, payment arrangements, start/stop service, or account changes, use residential or business customer service.

    For Power Outages or Downed Lines

    Report an outage online, through the Georgia Power app, by texting OUT to 42797, or by calling 1-888-891-0938. If you see a downed power line, low-hanging wire, sparking equipment, or another dangerous condition, stay far away and call Georgia Power or emergency services.

    For Billing, Deposits, or Account Questions

    Residential customers can call 1-888-660-5890 for billing, deposits, service changes, payment questions, and general account help. Business customers can call 1-888-655-5888.

    For Bill Payments by Phone

    Customers can pay by checking or savings account by calling 1-888-660-5890. Credit and debit card payments are processed through BillMatrix, a third-party payment service, at 1-800-672-2402. Georgia Power states that BillMatrix is not affiliated with Georgia Power and that fees may apply.

    For Start, Stop, or Move Service

    Use the Georgia Power website or customer service line to start, stop, or transfer electric service. Save confirmation numbers and requested service dates, especially if you are moving, closing on a home, transferring service, or ending service at one address while keeping service at another.

    What to Have Ready Before Contacting Georgia Power

    • Your Georgia Power account number
    • The service address
    • The name on the account
    • The phone number and email address connected to the account
    • Recent bill, payment confirmation, or disconnect notice
    • Photos or notes if the issue involves a tree, line, pole, meter, or damaged equipment
    • Outage confirmation or case number, if available
    • A short explanation of the problem and the resolution you are requesting

    Georgia Power Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 8 Georgia Power reviews with an overall rating of 2.8 out of 5 stars. The visible CSN reviews are mixed and lean toward customers looking for help with service or unresolved problems. Reviewers mention tree-trimming damage, tree limbs on power lines, difficulty reaching the correct department, payment draft questions, missing account information, and community outreach requests.

    Because many of the visible reviews are older, customers should read the individual comments and leave a current review below if they have recently contacted Georgia Power about billing, outages, service changes, tree trimming, payments, scams, or complaint resolution.

    Common Georgia Power Customer Complaints

    Customers searching for Georgia Power customer service often need help with:

    • Power outages and restoration updates
    • Downed lines, low-hanging wires, or damaged equipment
    • High electric bills or billing questions
    • Deposits for new or late-payment accounts
    • Payment arrangements, payment extensions, or financial assistance
    • Start, stop, or move service requests
    • Auto-pay, bank draft, or online payment problems
    • Credit/debit card payment issues through BillMatrix
    • Tree trimming, vegetation management, or property damage complaints
    • Scam calls, suspicious texts, or fake payment demands
    • Difficulty reaching a live customer-service representative

    Georgia Power Outage and Safety Tips

    If your power is out, check whether nearby homes or businesses are also affected. Report the outage through Georgia Power’s outage center, app, text system, or outage phone number. Do not assume Georgia Power already knows about every outage, especially if the issue affects only your home, meter, service line, or transformer.

    Stay away from downed wires, damaged poles, sparking equipment, flooded areas near electrical equipment, and trees touching power lines. Never try to move a wire, remove a limb from a line, or inspect utility equipment yourself.

    Georgia Power Billing and Payment Help

    Georgia Power offers online payments, phone payments, automatic payments, authorized payment locations, and mail payments. Customers can pay by bank account over the phone at 1-888-660-5890. Customers who pay by credit or debit card through BillMatrix can call 1-800-672-2402.

    If your issue involves a high bill, compare the billing period, kilowatt-hour usage, weather, rate plan, meter reading, prior bills, and any account changes. If your bill appears incorrect, contact Georgia Power and ask for a case number or written explanation.

    Georgia Power Scam and Fraud Warning

    Georgia Power warns customers to be cautious of people claiming to represent the company. Georgia Power says it will never threaten immediate disconnection or demand payment information over the phone. If you receive a suspicious call, text, email, or in-person visit, do not provide account numbers, card numbers, banking information, or prepaid-card codes.

    If you are unsure whether a call, text, or email is legitimate, hang up or stop responding and contact Georgia Power directly at 1-888-660-5890. Georgia Power states that billing-related text messages may come from 99123 and outage-related texts may come from 42797, but customers should still avoid clicking suspicious links.

    How to Escalate a Georgia Power Problem

    If your Georgia Power issue is not resolved after the first contact, take these steps:

    1. Save your bill, payment confirmation, outage report, case number, and any written messages.
    2. Write down the date, time, department, and phone number used for each contact.
    3. Ask whether your issue is being handled by billing, outage support, claims, vegetation management, or business customer service.
    4. Request written confirmation of any payment arrangement, billing correction, refund, service order, or claim decision.
    5. If the issue involves property damage, tree trimming, or equipment damage, take photos and keep repair estimates or inspection notes.
    6. If the issue involves an unauthorized charge or suspected scam payment, contact your bank or card issuer immediately.
    7. If a regulated utility issue remains unresolved, consider contacting the Georgia Public Service Commission for complaint guidance.

    Related Electric Utility Customer Service Pages

    Other Helpful Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Georgia Power, Southern Company, BillMatrix, or the Georgia Public Service Commission, and the information on this page is provided for consumer reference only.

    Share Your Georgia Power Customer Service Experience

    Have you contacted Georgia Power customer service? Share your experience below. Your review can help other customers understand how Georgia Power handles billing questions, outages, downed lines, payment issues, deposits, service transfers, tree trimming, scams, claims, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Georgia Power, Southern Company, BillMatrix, or any government agency. Contact information may change, and customers should confirm details directly with Georgia Power when possible. If you see a downed power line or dangerous electrical condition, stay away and contact emergency services or Georgia Power immediately.

  • Reach KCP&L Customer Service – Reviews And Complaints

    Before managing your electric service with KCP&L (Kansas City Power & Light), now part of Evergy, it’s important to be aware of KCP&L’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    KCP&L (Evergy) Customer Service Reviews and Complaints

    When considering managing your electric service with KCP&L (Kansas City Power & Light), which has now become part of Evergy, it’s helpful to review KCP&L customer service reviews and complaints. KCP&L, now operating under the Evergy name, provides electricity to customers in Kansas and Missouri. The company has received various feedback from customers regarding their service and support. Reviews often highlight the reliability of electricity service, the ease of online account management, and the availability of energy-saving programs, while some complaints focus on issues like billing, power outages, and customer support responsiveness. Comparing KCP&L (Evergy) with competitors like Ameren, FPL, Westar Energy, and Spire can provide a broader perspective on customer service experiences in the utility industry.

    How to Contact KCP&L (Evergy)

    To contact KCP&L (Evergy), you can use the following information:

    • General Customer Service Phone Number: 1-888-471-5275
    • Emergency/Power Outage Reporting: 1-888-544-4852
    • Email Support: KCP&L (Evergy) primarily offers support through their online contact form on the website.
    • Customer Service Hours: Monday – Friday, 7 AM – 7 PM CT
    • Corporate Office Address: Evergy, 1200 Main Street, Kansas City, MO 64105
    • Website: www.evergy.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about managing your electric service with KCP&L (Evergy).

    Note: This website listing is not associated with KCP&L or Evergy. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    KCP&L (Evergy) does not provide support services directly through this website. For any questions or concerns about KCP&L (Evergy) services, contact their customer service representative directly.

  • LADWP Customer Service Phone Number, Utility Support and Reviews

    If your LADWP power is out, your water service has a problem, your bill looks wrong, you need a payment arrangement, you are starting or stopping service, or you need help reaching a live utility representative, start with the correct Los Angeles Department of Water and Power support route. LADWP handles water, power, billing, payments, outages, service requests, customer service centers, utility assistance, and account questions through its Customer Contact Center, online account tools, outage reporting, and in-person service centers.

    LADWP Customer Service Phone Number and Support

    Use the following LADWP customer service options for water service, power service, outages, billing, payment arrangements, start or stop service, account help, service centers, and complaints:

    Choose the Correct LADWP Support Route

    LADWP support issues can involve billing, payments, water service, power service, outages, start or stop service, customer service centers, payment arrangements, construction service, commercial accounts, or utility assistance. Choosing the correct route can help reduce delays.

    Power Outages and Downed Lines

    To report a power outage, call 1-800-342-5397 / 1-800-DIAL-DWP. LADWP says callers can use self-service outage reporting options or speak with a representative, with representatives available 24/7 for outage calls. If you see downed wires, stay away and report the issue immediately.

    Water Service Problems

    For water service problems, leaks, pressure problems, service interruptions, water waste, meter issues, or urgent water concerns, contact LADWP through the Customer Contact Center or the report-a-problem tools. If the issue is inside your home or on private plumbing, you may also need a licensed plumber.

    Billing, Payments, and Account Questions

    For bill questions, payment status, payment arrangements, high bills, meter reads, account changes, payment posting, or service charges, call 1-800-342-5397 or log in to your LADWP account. LADWP also offers in-person customer service centers for account and bill questions.

    Payment Arrangements and Assistance

    LADWP says residential customers can set up payment arrangements by calling 1-800-DIAL-DWP or visiting a Customer Service Center. LADWP’s payment arrangement information says there is no down payment, no interest, and no fees, with longer arrangement terms for discount-program customers.

    Start, Stop, or Transfer Service

    If you are moving, starting service, stopping service, or transferring service to another person, use LADWP’s online service tools, call customer service, or visit a Customer Service Center. Have the service address, move date, identification details, and account information ready.

    Customer Service Centers

    LADWP Customer Service Centers can help with account and bill questions, payment plans, and certain in-person services. Service center hours may vary, but LADWP lists many customer service centers as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays. The 1-888-999-0477 number is for booking appointments to visit an office, not for account questions.

    What to Have Ready Before Contacting LADWP

    Before calling LADWP customer service, visiting a service center, or submitting a support request, gather the details that match your issue:

    • LADWP account number
    • Service address and billing ZIP code
    • Name, phone number, and email address on the account
    • Bill date, amount due, payment confirmation, or payment arrangement details
    • Meter number or meter read information if relevant
    • Outage start time, affected address, and whether neighbors are affected
    • Photos of water leaks, meter issues, damaged equipment, or service problems if safe to take
    • Start, stop, or transfer service date if moving
    • Customer service center appointment confirmation if visiting in person
    • Prior case numbers, emails, call notes, or representative names if available

    Common LADWP Customer Service Issues

    Customers commonly contact LADWP customer service for help with:

    • Power outages and outage updates
    • Water service problems, leaks, pressure issues, and water waste reports
    • High bills, estimated bills, billing errors, and meter questions
    • Payment arrangements and past-due balances
    • Starting, stopping, or transferring water and power service
    • Online account login, bill pay, and payment posting problems
    • Customer service center appointments and in-person support
    • Discount programs, assistance programs, and Level Pay
    • Commercial account support and small business resources
    • Construction, new service, meter, and service-request questions
    • Scam calls, utility theft, tampering, and suspicious payment demands
    • Complaints about wait times, shutoff notices, service interruptions, or account corrections

    LADWP Power Outage and Emergency Help

    If your power is out, call 1-800-342-5397 / 1-800-DIAL-DWP or use LADWP’s outage tools. LADWP’s outage page says customers can use self-service reporting for expedited service or speak with a representative 24/7 for outage calls.

    For safety, never touch downed wires or anything touching a wire. Keep people and pets away from damaged utility equipment. If there is an immediate danger, call emergency services first, then report the issue to LADWP.

    LADWP Billing, Payment Arrangements, and High Bills

    If your LADWP bill looks unusually high, compare it with prior bills, weather, water usage, power usage, meter reads, rate changes, and any unpaid balance. High bills can sometimes result from seasonal usage, leaks, air conditioning, estimated reads, billing corrections, past-due amounts, or rate and fee changes.

    LADWP offers payment arrangements for residential customers. LADWP says payment arrangements have no down payment, no interest, and no fees, with terms of up to 48 months for discount-program customers and up to 24 months for non-discount-program customers. Call 1-800-DIAL-DWP or visit a Customer Service Center to ask about eligibility.

    LADWP Start, Stop, and Transfer Service

    If you are moving into or out of an LADWP service address, use the online start/stop service tools or call customer service. Confirm the exact service start date, stop date, forwarding address, final bill, deposit requirements, and whether water, power, sanitation, or trash services are included at the address.

    If service is being transferred to another person, ask LADWP what documents are required and whether the current account holder must authorize the change.

    LADWP Customer Service Centers

    LADWP Customer Service Centers provide in-person help for account and bill questions, payment arrangements, and other service needs. LADWP says specific account questions should be handled through the Customer Contact Center at 1-800-342-5397. The appointment line, 1-888-999-0477, is solely for booking appointments to visit an office.

    Before visiting a service center, check the current hours and location. Many service centers are listed as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays, but hours and appointment availability can change.

    LADWP Scam and Fraud Warnings

    Be careful with calls, texts, emails, door hangers, or visitors claiming to be LADWP and demanding immediate payment, gift cards, cryptocurrency, wire transfers, or payment apps to avoid shutoff. Utility scams often target customers with urgent threats, fake shutoff notices, fake refund messages, or fake payment links.

    • Use LADWP.com, your official LADWP account, or 1-800-342-5397 before sharing payment information.
    • Do not pay a caller with gift cards, cryptocurrency, wire transfers, or payment apps.
    • Do not share one-time codes, account passwords, or full payment details with an unverified caller.
    • Be cautious of fake “service disconnection,” “refund,” “past due,” or “meter replacement” messages.
    • Report suspicious utility theft, tampering, or fraud through LADWP’s support and report-a-problem tools.
    • If you are worried about shutoff, call LADWP directly using the official number before paying anyone.

    LADWP Reviews and Complaints

    The live CSN page currently shows 3.0 out of 5 stars based on 1 review for LADWP. The visible review is an older 2018 question from a customer asking how to reach a live person about an urgent water problem. Because this is one older individual experience, it should not be treated as a complete picture of current LADWP customer service quality.

    Customers comparing utility providers may want to consider outage response, water service reliability, billing accuracy, payment arrangement options, account tools, customer service center access, assistance programs, and how clearly the utility communicates during service interruptions.

    How to Escalate an LADWP Complaint

    If your LADWP issue is not resolved after your first support contact, take these steps:

    1. Write down the date, time, phone number, service center, or online route used.
    2. Ask for a case number, payment arrangement confirmation, outage report, or service request number.
    3. For billing issues, save bills, payment confirmations, meter readings, and account screenshots.
    4. For outages, document the outage start time, affected address, and restoration updates.
    5. For water issues, document leaks, pressure problems, service interruptions, or damage if safe to do so.
    6. For payment arrangements, save the terms, payment schedule, and confirmation details.
    7. If your issue remains unresolved, consider contacting the Los Angeles Office of Public Accountability / Ratepayer Advocate for LADWP-related information and oversight resources.
    8. If an urgent safety issue exists, contact emergency services first, then LADWP.

    LADWP Competitors and Related Customer Service Pages

    If you are comparing utilities, electric companies, water service providers, or energy customer support options, you may also want to review these related CSN pages:

    Related Resources

    LADWP Customer Service FAQs

    What is the LADWP customer service phone number?

    The LADWP customer service phone number is 1-800-342-5397, also known as 1-800-DIAL-DWP. Use this number for account questions, billing help, payment arrangements, water service, power service, and outage reporting.

    How do I report an LADWP power outage?

    Call 1-800-342-5397 / 1-800-DIAL-DWP. LADWP says customers can use self-service outage reporting or speak with a representative 24/7 for outage calls.

    How do I contact LADWP about a water problem?

    Call LADWP at 1-800-342-5397 or use LADWP’s report-a-problem support tools. If the issue is inside private plumbing, you may also need a licensed plumber.

    What are LADWP customer service center hours?

    LADWP lists many customer service centers as open Monday-Friday, 9:00 AM-5:00 PM, closed holidays. Check the specific service center before visiting because hours and appointment availability may change.

    What is the LADWP appointment phone number?

    The LADWP service center appointment line is 1-888-999-0477. LADWP says this number is solely for booking appointments to visit an office. Account questions should go to 1-800-342-5397.

    How do I set up an LADWP payment arrangement?

    LADWP says residential customers can set up payment arrangements by calling 1-800-342-5397 or visiting a Customer Service Center. Payment arrangements may provide extended time to pay past-due balances.

    How do I start or stop LADWP service?

    Use LADWP’s online start/stop service tools, call customer service, or visit a Customer Service Center. Have the service address, move date, identification details, and account information ready.

    What is LADWP’s headquarters address?

    LADWP’s John Ferraro Building headquarters is at 111 North Hope Street, Los Angeles, CA 90012.

    Is LADWP a private utility company?

    No. LADWP is the Los Angeles Department of Water and Power, a municipal utility serving Los Angeles water and power customers.

    Is CustomerServiceNumbers.com affiliated with LADWP?

    No. CustomerServiceNumbers.com is an independent consumer contact and review website and is not affiliated with LADWP or the City of Los Angeles.

    Page Update Note

    Updated June 2026: This page was refreshed with current LADWP customer service routing for water service, power service, outages, billing, payment arrangements, customer service centers, start/stop service, scam warnings, and escalation.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by LADWP, the City of Los Angeles, or any utility provider. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

    Share Your Experience

    Have you contacted LADWP customer service about a power outage, water problem, billing issue, high bill, payment arrangement, start or stop service, customer service center visit, account correction, shutoff notice, or complaint escalation? Share your experience below to help other customers understand what to expect. Do not post account numbers, service addresses, meter numbers, payment details, shutoff notices, phone numbers, or private utility information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with LADWP, the Los Angeles Department of Water and Power, the City of Los Angeles, or any utility provider. Phone numbers, links, addresses, hours, support options, outage tools, billing rules, payment arrangement terms, service center availability, assistance programs, and utility policies may change. Always verify important account, outage, billing, payment, water, power, safety, and service information directly with LADWP or the appropriate official utility provider.

  • Reach NICOR Customer Service – Reviews And Complaints

    Before managing your natural gas service with Nicor Gas, it’s important to be aware of Nicor’s customer service, including the contact information, reviews, ratings, and complaints listed below.

    Nicor Gas Customer Service Reviews and Complaints

    When considering managing your natural gas service with Nicor Gas, it’s helpful to review Nicor Gas customer service reviews and complaints. Nicor Gas is a leading natural gas provider serving millions of customers in Northern Illinois. The company has received various feedback from customers regarding their service and support. Reviews often highlight the reliability of gas service, the ease of online account management, and the availability of budget-friendly payment plans, while some complaints focus on issues like billing accuracy, service interruptions, and customer support responsiveness. Comparing Nicor Gas with competitors like Peoples Gas Teco, Ameren Illinois, and ComEd can provide a broader perspective on customer service experiences in the utility industry.

    How to Contact Nicor Gas

    To contact Nicor Gas, you can use the following information:

    • General Customer Service Phone Number: 1-888-642-6748
    • Emergency/Leak Reporting: 1-888-642-6748 (Available 24/7)
    • Email Support: Nicor Gas offers support through their online contact form on the website.
    • Customer Service Hours: Monday – Friday, 7 AM – 6 PM CT
    • Corporate Office Address: Nicor Gas, 1844 Ferry Road, Naperville, IL 60563
    • Website: www.nicorgas.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about managing your natural gas service with Nicor Gas.

    Note: This website listing is not associated with Nicor Gas or Southern Company Gas. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Nicor Gas does not provide support services directly through this website. For any questions or concerns about Nicor Gas services, contact their customer service representative directly.

  • Reach PSEG Customer Service Reviews And Complaints

    PSEG Customer Service Reviews and Complaints

    When considering using PSEG for your utility services, it’s helpful to review PSEG customer service reviews and complaints. As one of the largest utility companies in the United States, PSEG provides electric and gas services to millions of customers in New Jersey and parts of New York. PSEG has received various feedback from customers regarding their support and service. Reviews often highlight the reliability of their services and the availability of energy efficiency programs, while some complaints focus on issues like billing, outage management, and customer support responsiveness. Comparing PSEG with competitors like Con Edison, Comed, FPL, National Grid, Duke, Teco, and JCP&L can provide a broader perspective on customer service experiences in the utility industry.

    How to Contact PSEG

    To contact PSEG, you can use the following information:

    • General Customer Service Phone Number: 1-800-436-7734 (PSEG New Jersey), 1-800-490-0025 (PSEG Long Island)
    • Emergency/Outage Reporting: 1-800-436-7734 (PSEG New Jersey), 1-800-490-0075 (PSEG Long Island)
    • Customer Service Hours: Monday – Friday, 7 AM – 8 PM ET; Saturday, 7 AM – 5 PM ET
    • Corporate Office Phone Number: 1-973-430-7000
    • PSE&G Home Office Address: 80 Park Plaza, Newark, NJ 07102
    • Website: www.pseg.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using PSEG for your utility services.

    Note: This website listing is not associated with PSEG. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    PSEG does not provide support services directly through this website. For any questions or concerns about PSEG services, contact their customer service representative directly.

  • Xcel Energy Customer Service Phone Number: Outages, Gas Leaks & Billing Help

    Xcel Energy is an electric and natural gas utility serving customers in parts of Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin. Customers may need Xcel Energy support for billing, payments, electric outages, gas leaks, start/stop service, moving, payment arrangements, energy assistance, streetlight outages, tree or vegetation issues, meter questions, scams, business accounts, or complaints.

    If you are looking for the Xcel Energy customer service phone number, the main customer care number is 1-800-895-4999. For electric outages, call 1-800-895-1999. For a gas leak or gas emergency, leave immediately and call 1-800-895-2999 or 911.

    How to Contact Xcel Energy Customer Service

    Important Safety Note About Xcel Energy Outages and Gas Leaks

    Do not use a general customer service number for a gas leak, downed line, fire, or immediate safety hazard. If you smell gas, hear hissing, see a damaged gas line, or suspect a natural gas leak, leave the area immediately. Do not turn lights on or off, do not use phones or electronics near the suspected leak, and do not try to find the source yourself. Once you are safely away, call 1-800-895-2999 or 911.

    For an electric outage, report the outage online, call 1-800-895-1999, or text OUT to 98936. To check outage status by text, text STAT to 98936.

    Best Way to Reach Xcel Energy by Issue

    Billing, Payments, and Account Questions

    For billing questions, high bills, payment posting problems, meter questions, bill explanations, account balances, or payment options, call Xcel Energy customer service at 1-800-895-4999. Xcel also allows customers to pay by phone using the same number. Have your account number, service address, billing ZIP code, and payment information ready.

    Electric Outages

    For power outages, call 1-800-895-1999, report the outage online, use the Xcel Energy mobile app, or text OUT to 98936. If your neighbors have power but you do not, report the outage so Xcel can check your specific service location.

    Gas Leaks and Gas Emergencies

    If you suspect a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe location. Do not use a flame, do not use electrical switches, do not start a vehicle near the suspected leak, and do not return until emergency responders or Xcel Energy say it is safe.

    Start, Stop, or Transfer Service

    For starting service, stopping service, or transferring service to a new address, use Xcel Energy’s online moving tools. If the electric or gas service is turned off at the address, Xcel says customers should call 1-800-895-4999 for help starting service.

    Payment Arrangements and Energy Assistance

    If you are behind on your bill or unable to pay the full balance, sign in to My Account to check payment arrangement options or call 1-800-895-4999. Xcel may also provide referrals to local energy assistance resources. Ask for the exact arrangement terms, due dates, and whether disconnection activity is paused.

    Business Customer Support

    Business customers can call the Business Solutions Center at 1-800-481-4700. Use this number for business billing, commercial account questions, business payment issues, business service changes, and other non-residential account support.

    Streetlight or Outdoor Lighting Outages

    For a streetlight or outdoor lighting outage, use Xcel Energy’s outdoor lighting outage form when available. If the light pole is broken, damaged, leaning, or otherwise unsafe, call 1-800-895-4999. Have the pole number, nearby address, cross street, and description of the problem ready.

    Tree, Vegetation, or Yard Restoration Issues

    For tree trimming, vegetation management, yard restoration, or cleanup after utility work, contact Xcel customer service and ask for the correct department or work order status. If a tree or branch is touching a power line, do not trim it yourself. If it creates an immediate hazard or outage, report it through the outage or emergency path.

    Scams and Fake Utility Calls

    If someone claims to be from Xcel Energy and demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or a suspicious payment app, hang up. Use the official Xcel Energy customer service phone number at 1-800-895-4999 for residential accounts or 1-800-481-4700 for business accounts to verify your account status.

    What to Have Ready Before Contacting Xcel Energy

    • Xcel Energy account number
    • Service address
    • Phone number and email address on the account
    • Billing statement or payment confirmation
    • Outage location and time the outage started
    • Meter number or meter reading, if relevant
    • Photos of damaged equipment, tree issues, streetlights, or property damage if safe to take
    • Payment arrangement or energy assistance documents, if applicable
    • Case number, outage report number, or work order number
    • Names, dates, and times of prior Xcel Energy contacts
    • Your requested resolution, such as outage update, billing explanation, payment arrangement, reconnect request, streetlight repair, yard restoration, scam verification, or complaint escalation

    Common Xcel Energy Customer Service Issues

    Xcel Energy customers may contact support for help with:

    • Customer service phone number questions
    • Electric outages
    • Gas leaks or gas emergencies
    • Billing questions or high bills
    • Payment arrangements
    • Energy assistance referrals
    • Start, stop, or transfer service
    • Reconnect service after disconnection
    • Meter questions and usage questions
    • Pay by phone or online payment issues
    • Streetlight or outdoor lighting outages
    • Tree trimming or vegetation management
    • Yard restoration after utility work
    • Business account support
    • Scam calls, fake payment demands, or imposter websites
    • Complaint escalation

    Xcel Energy Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Xcel Energy. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize an Xcel Energy customer-service trend.

    If you have contacted Xcel Energy about the customer service phone number, billing, electric outages, gas leaks, payment arrangements, start/stop service, streetlight repair, tree issues, yard restoration, scam calls, business accounts, or a complaint, you can leave a review below to help other customers understand what worked and what did not.

    Xcel Energy Billing and Payment Tips

    • Use Xcel Energy My Account, the Xcel Energy app, official pay-by-phone options, or authorized pay stations.
    • Call 1-800-895-4999 to make a one-time payment by phone.
    • Keep your complete account number and payment confirmation.
    • Ask whether a card payment or in-person payment includes a third-party transaction fee.
    • If you are behind, ask about payment arrangements before disconnection occurs.
    • Ask for the exact payment due date, arrangement terms, and reconnection requirements.
    • Save screenshots, confirmation numbers, bills, and any shutoff or reconnection notices.

    Xcel Energy Outage and Emergency Tips

    • For electric outages, call 1-800-895-1999 or text OUT to 98936.
    • To check outage status, text STAT to 98936 or use the outage map.
    • For a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe place.
    • Stay away from downed power lines and anything touching them.
    • Call 911 if there is immediate danger, fire, injury, or a public safety risk.
    • Never use a generator indoors, in a garage, or near open windows.
    • Call 811 before digging to avoid buried electric or gas lines.
    • Keep phones and backup batteries charged when severe weather is expected.

    Xcel Energy Scam and Account Safety Tips

    • Use XcelEnergy.com, the Xcel Energy app, My Account, or official Xcel Energy phone numbers.
    • Be cautious of fake utility customer service phone numbers in search ads, social media posts, or suspicious text messages.
    • Do not pay anyone who demands immediate payment by gift card, prepaid card, wire transfer, cryptocurrency, or payment app.
    • Do not share your account number, payment details, password, or verification code with someone who contacts you unexpectedly.
    • If a caller threatens immediate shutoff, hang up and call Xcel Energy directly at 1-800-895-4999.
    • Business customers can verify account status through the Business Solutions Center at 1-800-481-4700.
    • If money was stolen or threats were made, contact your bank, card issuer, and local law enforcement.

    How to Escalate an Xcel Energy Complaint

    1. Start with the Xcel Energy customer service phone number that matches your issue.
    2. For residential billing and account questions, call 1-800-895-4999.
    3. For electric outages, call 1-800-895-1999 or text OUT to 98936.
    4. For gas leaks or gas emergencies, leave immediately and call 1-800-895-2999 or 911.
    5. For business accounts, call 1-800-481-4700.
    6. Ask for a case number, work order number, outage report number, or written confirmation when appropriate.
    7. For billing disputes, keep bills, payment confirmations, shutoff notices, and payment arrangement details.
    8. For outage, streetlight, tree, or property concerns, document dates, times, photos, outage reports, and prior work orders.
    9. If Xcel does not resolve the issue, ask for a supervisor, formal complaint review, or written explanation.
    10. If the issue remains unresolved, customers may contact the public utility commission or consumer protection agency in their state.

    Xcel Energy Compared with Other Utility Providers

    Xcel Energy is often compared with utility companies such as CenterPoint Energy, Duke Energy, FPL, Southern Company, Georgia Power, National Grid, PECO, PG&E, and local municipal or cooperative utilities. Customers often compare utility providers based on customer service phone number access, outage reporting, gas emergency response, billing accuracy, payment assistance, rate transparency, storm restoration, app tools, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Xcel Energy Customer Service

    What is the Xcel Energy customer service phone number?

    The main Xcel Energy customer service phone number is 1-800-895-4999. Use this number for billing, payments, account questions, start/stop service, payment arrangements, and general customer support.

    What is the Xcel Energy electric outage phone number?

    To report an electric outage, call 1-800-895-1999. You can also text OUT to 98936 or report an outage online.

    What is the Xcel Energy gas emergency phone number?

    If you suspect a gas leak, leave immediately and call 1-800-895-2999 or 911 from a safe location.

    How do I check Xcel Energy outage status by text?

    Text STAT to 98936 to check outage status. You can also use the Xcel Energy outage map or mobile app.

    How do I pay my Xcel Energy bill by phone?

    Call 1-800-895-4999 to make a one-time payment by phone. Have your complete Xcel Energy account number and payment information ready.

    How do I start, stop, or transfer Xcel Energy service?

    Use Xcel Energy’s online start, stop, or transfer service tools. If the electric or gas service is turned off at the address, call 1-800-895-4999 for assistance.

    What is the Xcel Energy business customer service phone number?

    Business customers can call the Business Solutions Center at 1-800-481-4700.

    What is Xcel Energy’s corporate office phone number?

    Xcel Energy Inc. lists its principal executive office phone as 1-612-330-5500. This is a corporate line and not the best number for routine customer service, outages, billing, or gas emergencies.

    Where is Xcel Energy headquartered?

    Xcel Energy Inc. is headquartered at 414 Nicollet Mall, Minneapolis, MN 55401.

    Is CustomerServiceNumbers.com affiliated with Xcel Energy?

    No. CustomerServiceNumbers.com is not affiliated with Xcel Energy Inc., Northern States Power, Public Service Company of Colorado, Southwestern Public Service Company, any public utility commission, or any related organization. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Xcel Energy customers find the correct customer service phone number and support path for billing, payments, electric outages, gas leaks, start/stop service, energy assistance, scams, and complaints.

    Share Your Xcel Energy Customer Service Experience

    Have you contacted Xcel Energy about the customer service phone number, billing, payments, electric outages, gas emergencies, start/stop service, payment arrangements, streetlight outages, tree issues, yard restoration, scams, business support, or a complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Xcel Energy Inc., Northern States Power, Public Service Company of Colorado, Southwestern Public Service Company, any public utility commission, or any related organization. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, financial, utility-regulatory, safety, or emergency advice.