Piedmont Natural Gas customer service can help with gas emergencies, billing, payments, starting or stopping service, high bills, account access, payment assistance and unresolved utility complaints. If you smell natural gas or suspect a leak, leave the area immediately and call Piedmont or 911 from a safe location rather than using an online form or review page.
Piedmont Natural Gas Customer Service Phone Numbers
- Customer service: 1-800-752-7504
- Live representative hours: Monday-Friday, 7:30 a.m.-7 p.m. ET
- Gas leak, gas odor, service outage or natural gas emergency: 1-800-752-7504, available 24 hours a day
- Immediate danger, fire, explosion or medical emergency: Call 911
- Hearing or speech assistance: Dial 711 for relay service
- Appliance sales and installation: 1-877-279-3636
- Home Protection Plan repair claims: 1-800-283-7741
- Piedmont customer-service page: Contact and self-service options
- Online contact form: Send Piedmont a non-emergency message
- My Account login: Manage a Piedmont account
- Official website: PiedmontNG.com
- Corporate office: Piedmont Natural Gas Company, Inc., 4720 Piedmont Row Drive, Charlotte, NC 28210
- Corporate office phone: 1-704-364-3120
The corporate-office number is not the best first route for a gas leak, bill, payment, service order, meter question or account problem. Start with
1-800-752-7504 or the appropriate online account tool.
Natural Gas Emergency and Gas Leak Instructions
If you smell rotten eggs, hear gas escaping, see damaged gas equipment or suspect a natural gas leak:
- Leave the building or affected area immediately.
- Move everyone, including pets, to a safe location.
- Do not operate lights, switches, appliances, garage doors or electrical equipment.
- Do not use a telephone while standing near the suspected leak.
- Do not light a match, smoke or create a flame.
- Do not start a vehicle near the suspected leak.
- Call Piedmont at 1-800-752-7504 or call 911 from a safe location.
- Do not return until emergency personnel or the utility says it is safe.
Do not submit a gas-leak report by email, chat, social media, postal mail or a comment on this page. Emergency conditions require immediate telephone contact.
Best Piedmont Natural Gas Support Route by Issue
- Gas odor or suspected leak: Leave immediately and call 1-800-752-7504 or 911.
- Natural gas service outage: Call 1-800-752-7504.
- Billing or payment question: Sign in to My Account or call customer service.
- Start new service: Use the official start-service process or contact customer service.
- Stop or transfer service: Submit the request online and save the confirmation.
- High or unusual bill: Compare usage, billing days, meter information and rate changes before requesting a review.
- Unable to pay: Contact Piedmont before the due date or disconnection date and ask about currently available assistance or payment options.
- Appliance purchase or installation: Call 1-877-279-3636 or use a properly licensed contractor.
- Home Protection Plan claim: Call 1-800-283-7741.
- Digging or excavation: Dial 811 before beginning work.
- Unresolved regulated utility complaint: Contact the appropriate state utility consumer office after first working with Piedmont.
Information to Have Before Contacting Piedmont
- Piedmont account number
- Account holder’s name
- Service address
- Telephone number and email associated with the account
- Billing period and due date
- Current and previous bill amounts
- Payment date, amount and confirmation number
- Meter reading shown on the bill
- Whether the reading is marked actual or estimated
- Dates service was supposed to start, stop or transfer
- Previous case or service-order numbers
- Copies of notices, bills and payment records
- A concise explanation of the requested resolution
Do not publicly post an account number, Social Security number, full service address, bank account, payment card, driver’s license, password, verification code or medical documentation.
Start, Stop or Move Piedmont Natural Gas Service
Piedmont provides separate online processes for starting, stopping and moving service.
Before submitting the request, verify:
- The old and new service addresses
- The requested effective dates
- Whether someone must be present
- Access instructions for the meter
- Whether an inspection, deposit or identity verification is required
- The final-bill mailing address
Save the confirmation number. Do not assume that moving out, changing a lease, removing autopay or creating a new account automatically stops service at the old address.
Landlords, Tenants and Account-Holder Verification
Piedmont may require the account holder or an authorized representative to make changes to an account. A landlord, tenant, property manager, relative or contractor may not automatically have authority to discuss billing or stop service.
Be prepared to provide:
- Government-issued identification when requested
- The lease, closing date or occupancy information
- Authorization from the account holder
- Documentation supporting a legal name change
- Estate or representative documentation for a deceased customer
- Property-management or business authorization
Ask which documents are required and how they should be submitted securely. Do not send sensitive identity records to an unverified email address.
How to Pay a Piedmont Natural Gas Bill
Include the account number when mailing a payment. Do not mail cash. Allow enough time for delivery and processing, especially when a bill is close to its due date or disconnection date.
After paying, save the confirmation number and verify that the payment appears on the correct account. A bank withdrawal alone does not always prove that a utility applied the payment to the intended service address.
Automatic Bank Draft and Paperless Billing
Piedmont offers automatic bank draft and paperless billing through its account tools.
Before enrolling, confirm:
- The bank account and routing information
- The date the payment will be withdrawn
- Whether a past-due balance requires a separate payment
- Whether enrollment begins with the current or next bill
- How to cancel automatic payments
Stopping natural gas service does not necessarily cancel a previously scheduled draft. Review the final bill and automatic-payment status after closing the account.
High Piedmont Natural Gas Bills
A higher bill does not by itself establish a meter or billing error. Compare the current bill with prior statements and review:
- Total therms used
- Number of days in the billing cycle
- Actual versus estimated meter readings
- Weather and heating demand
- Rate and fuel-cost changes
- New appliances or changes in household use
- Water-heater, furnace, fireplace, range or generator operation
- Previous balances, late charges or returned payments
- Equal Payment Plan adjustments
For a possible billing error:
- Save the complete bill.
- Photograph the meter only if it can be done safely without touching utility equipment.
- Compare the displayed meter reading with the bill.
- Call 1-800-752-7504.
- Ask whether the bill used an actual or estimated reading.
- Request an explanation of the rates, usage and adjustments.
- Ask for a case number and the review result in writing.
Do not attempt to open, move, disconnect, repair or alter the meter.
Estimated Meter Readings and Corrected Bills
Piedmont may use an estimated reading when the meter cannot be read. A later actual reading can result in a corrected or catch-up bill.
If a corrected bill is difficult to pay, contact customer service promptly and ask whether the account qualifies for a payment arrangement. Keep the earlier estimated bills, the corrected bill and any meter photographs.
Equal Payment Plan
Piedmont’s Equal Payment Plan spreads estimated annual natural gas costs into more consistent monthly installments. It can reduce seasonal fluctuations but does not guarantee that the amount will never change.
The monthly amount may be adjusted based on:
- Actual natural gas usage
- Weather
- Current rates
- Account balance
- Periodic plan reviews
Review the current plan terms before enrolling or cancelling:
Piedmont Natural Gas Payment Assistance
Customers who cannot pay a bill should contact Piedmont before the due date or scheduled disconnection. Available resources may include:
- Payment arrangements
- Equal Payment Plan
- Low Income Home Energy Assistance Program resources
- State or local crisis-assistance programs
- Share the Warmth partner agencies
- Qualifying customer-assistance credits
Programs have separate eligibility, funding and documentation requirements. Assistance is not guaranteed, and applying does not necessarily pause a disconnection.
Ask whether Piedmont requires confirmation directly from an assistance agency and what payment is needed to prevent or restore disconnection.
Late Payments, Disconnection and Reconnection
If a disconnection notice has been issued:
- Verify the notice through 1-800-752-7504.
- Confirm the past-due amount and disconnection date.
- Ask whether a payment arrangement or assistance hold is available.
- Use an official payment method.
- Save the payment confirmation.
- Call again to confirm whether the payment prevents disconnection.
If service has already been disconnected, ask:
- The amount required for restoration
- Whether a deposit or reconnection charge applies
- The expected restoration process
- Whether someone must be present
- Whether appliances should be turned off before restoration
Do not attempt to reconnect natural gas service or interfere with a locked meter. Unauthorized reconnection can create a serious safety hazard.
Natural Gas Outages and Service Interruptions
If the property has lost natural gas service, call
1-800-752-7504. Report:
- The service address
- When service stopped
- Whether neighboring properties are affected
- Whether there is a gas odor
- Which appliances are affected
- Whether excavation, construction or severe weather occurred nearby
If only one appliance is not operating, the problem may involve the appliance, ignition system, venting, internal piping or another customer-side condition. Do not repeatedly attempt to light equipment when gas odor is present.
Utility Equipment, Appliances and Contractors
Gas distribution service, utility meters, household piping and natural gas appliances are not all handled through the same department.
- Gas odor, suspected leak or utility service interruption: Contact Piedmont immediately.
- Meter or utility service concern: Contact Piedmont before hiring a contractor.
- Furnace, water heater, range, fireplace or generator repair: A qualified licensed contractor may be required.
- Home Protection Plan claim: Use the plan claim number rather than the emergency line unless there is a gas leak.
- New appliance or gas-line installation: Confirm permits, inspections, contractor licensing and Piedmont requirements.
Ask Piedmont to identify whether the affected equipment belongs to the utility, property owner, landlord or another provider before authorizing non-emergency work.
Call 811 Before Digging
Call
811 before digging for a fence, mailbox, tree, pool, irrigation line, landscaping project, foundation, driveway or other excavation.
Do not assume that a small or shallow project is exempt. Wait for the required utility markings and follow the excavation instructions for your state.
If excavation damages or exposes a gas line:
- Stop work immediately.
- Leave the area.
- Do not cover the damage.
- Do not attempt a repair.
- Call Piedmont at 1-800-752-7504 and call 911 if there is immediate danger.
Piedmont Natural Gas Scam and Fraud Warnings
Utility scams may involve callers, texts, emails or visitors threatening immediate disconnection and demanding urgent payment.
Warning signs include:
- Demands for gift cards, cryptocurrency, wire transfers or payment to an individual
- A caller refusing to allow account verification
- Requests for passwords or one-time security codes
- Requests for remote access to a computer or phone
- Suspicious payment links or QR codes
- Unexpected requests for a complete Social Security or card number
- A person demanding immediate entry without verifiable identification
End the interaction and independently call
1-800-752-7504. Do not rely only on caller ID because it can be falsified.
Tennessee Customers and the Spire Transition
Duke Energy completed the sale of Piedmont Natural Gas’s Tennessee utility operation to Spire on March 31, 2026. The Tennessee operation now does business as Spire Tennessee.
During the transition:
- Tennessee customers continue using their existing account number.
- Existing payment methods and bill procedures remain in place for now.
- Piedmont continues providing billing and account services on Spire’s behalf.
- Customers currently continue calling 1-800-752-7504 for customer service and emergencies.
- The full account transition to Spire is expected to continue through summer 2027.
Because transition details can change, Tennessee customers should review:
How to Escalate a Piedmont Natural Gas Complaint
- Call 1-800-752-7504.
- Explain the specific billing, payment, meter, service or account issue.
- State the requested resolution.
- Ask for a case, interaction or service-order number.
- Record the date, department and promised action.
- Request supervisor review if the first contact does not resolve the issue.
- Submit a written message through Piedmont’s official contact form.
- Ask for the final explanation in writing.
- Contact the appropriate state utility consumer office when the regulated service issue remains unresolved.
North Carolina Utility Complaint Help
North Carolina customers should first attempt to resolve the matter with Piedmont. If the complaint remains unresolved, contact the Public Staff’s Consumer Services Division:
Have the account number, bills, payment records, Piedmont case numbers and requested resolution ready. The account holder or legal representative should normally submit the complaint.
South Carolina Utility Complaint Help
South Carolina customers with an unresolved natural gas utility complaint can contact the South Carolina Office of Regulatory Staff Consumer Services Department:
Tennessee Utility Complaint Help
Tennessee customers transitioning to Spire should first contact the utility using the current Tennessee support route. If a regulated utility complaint remains unresolved, contact the Tennessee Public Utility Commission:
Piedmont Natural Gas Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows no visible Piedmont Natural Gas reviews and a rating of 0 out of 5 based on 0 reviews.
Because no reviews have been submitted, this page does not currently establish positive or negative customer-service trends.
Future reviews can help readers understand experiences involving emergency response, service orders, billing corrections, payment arrangements, high bills, disconnections, account access, contractor questions, Tennessee’s transition to Spire and complaint escalation.
Privacy and Safety Warnings
- Do not post an account number or complete service address.
- Do not post Social Security numbers, driver’s-license information or identity documents.
- Do not post bank, credit-card or payment-confirmation details.
- Do not post account passwords or verification codes.
- Do not post medical documentation used for assistance or shutoff protection.
- Do not post gate codes, lockbox combinations or property-access instructions.
- Do not post private employee information.
- A review submitted here does not report a gas leak, stop service, prevent disconnection, make a payment or open a Piedmont complaint.
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize telephone numbers, online account tools, safety information, billing guidance, complaint routes and reader reviews.
We are not owned by Piedmont Natural Gas, Duke Energy, Spire Tennessee, a utility commission, payment processor, assistance agency, contractor or appliance provider.
Share Your Piedmont Natural Gas Customer Service Experience
Have you contacted Piedmont about a gas emergency, service outage, start or stop request, high bill, meter reading, payment arrangement, disconnection, appliance issue or Tennessee account transition? Leave a factual review below and explain which support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include account numbers, full service addresses, Social Security numbers, payment information, passwords, verification codes, medical documentation, gate codes, private telephone numbers, email addresses or names of individual employees.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Piedmont Natural Gas, Duke Energy, Spire Tennessee, the North Carolina Utilities Commission, the South Carolina Office of Regulatory Staff, the Tennessee Public Utility Commission or any contractor, payment processor or assistance agency. Piedmont and Spire do not provide customer support through this website.
Telephone numbers, representative hours, payment methods, rates, assistance programs, deposits, disconnection protections, restoration procedures, ownership arrangements and transition plans can change. Current utility tariffs, account records, official safety instructions and state regulations control each customer’s service.
This page cannot report a gas leak, dispatch a utility crew, start or stop service, make a payment, prevent disconnection, restore service, correct a bill, approve assistance, repair an appliance or resolve a regulatory complaint. It is not legal, financial, engineering, plumbing, HVAC, emergency, safety or regulatory advice.
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