Public Storage customer service can help with reservations, storage unit rentals, payments, AutoPay, billing questions, gate access, move-out, rate increases, lost keys, account access, facility complaints, liens, auction notices, insurance questions and customer complaints. Use the official Public Storage support options below before relying on third-party phone numbers, search ads, texts or emails.
How to Contact Public Storage Customer Service
- Sales / get a storage unit: 800-688-8057
- General questions: 888-797-6980
- Modify a reservation: 888-797-6980
- Pay by phone: 866-444-4747
- Specialist / Help Center phone: 800-742-8048
- Customer service hours: Monday – Saturday, 5 AM – 10 PM PST; Sunday, 5 AM – 10 PM PST
- Public Storage contact page: Contact Public Storage
- Public Storage Help Center: Visit the Help Center
- Make a payment: Public Storage payment help
- Log in to account: Public Storage account login
- Download app: Public Storage app
- Find a location: Public Storage location search
- Customer service mail: Public Storage, P.O. Box 25050, Glendale, CA 91221-5050, Attn: Customer Service
- Current corporate / principal executive office address: Public Storage, 2811 Internet Boulevard, Frisco, TX 75034
- Older headquarters address note: 701 Western Avenue, Glendale, CA 91201 is an older Public Storage headquarters address and should not be treated as the current principal executive office address.
- Corporate office information: Public Storage Corporate Office on COH
Best Public Storage Support Route by Issue
- New reservation or storage unit: Call 800-688-8057 or search for a location on PublicStorage.com.
- Existing reservation: Use your online reservation tools or call 888-797-6980.
- Payment or AutoPay issue: Log in to your account, use the Public Storage app, visit the facility, or call the pay-by-phone line.
- Gate code or access issue: Check the Public Storage app or online account, then contact the facility or customer support.
- Lost key, lock problem or unit access: Contact the facility where your unit is located.
- Move-out or vacating a unit: Review the move-out process in your account and document the unit condition before leaving.
- Rate increase or billing complaint: Review your rental agreement, notices, payment history and account messages before contacting support.
- Lien, auction or late-payment notice: Contact Public Storage immediately and keep copies of every notice, payment confirmation and account message.
- Facility complaint: Start with the property manager or facility contact, then escalate through customer service if unresolved.
Information to Have Before Contacting Public Storage
- Storage facility address or location number
- Unit number
- Name on the rental agreement
- Reservation number, account number or confirmation number
- Move-in date, move-out date or rental start date
- Payment date, payment method and confirmation number
- AutoPay confirmation or payment failure notice, if relevant
- Gate code issue, access problem, lost-key issue or facility details
- Photos of unit condition, damage, lock, door, hallway, gate or facility issue
- Copies of rent-increase notices, lien notices, auction notices or support messages
Public Storage Payments, AutoPay and Billing Issues
Public Storage says customers can make payments through the Public Storage app, online account, in person at a facility or kiosk, or by calling the pay-by-phone line. Pay-by-phone may include a transaction fee, so online or app payment may be better for many customers.
If your payment has not posted, check your payment history, bank or card account, and confirmation messages. Public Storage says customers may need to provide proof of payment from their financial institution to the nearest Public Storage location.
Public Storage Gate Access, App and Unit Access Problems
For gate access, app access, login trouble, password reset, access-code issues, lost keys, lock problems or trouble accessing a unit, start with the Public Storage app, online account, Help Center or the facility where the unit is located.
Access hours and office hours can vary by facility. Check the specific facility listing, your account, rental agreement or app before assuming a location has 24-hour access.
Move-Out, Rate Increases, Liens and Auction Notices
Storage complaints often involve move-out timing, monthly rate changes, late fees, rent increases, insurance or protection plans, payment failures, lien notices and auction notices. These issues may depend on your rental agreement, state law, facility rules and account history.
If you receive a lien or auction notice, do not wait to leave a public review. Contact Public Storage directly, save all notices, verify your account balance, document every payment, and keep written confirmation of any resolution.
Public Storage Facility Complaints
Facility-specific complaints may involve cleanliness, pests, water damage, security, gate problems, access hours, unit condition, lighting, elevators, carts, property manager communication, move-in problems or move-out disputes. Take dated photos or videos and contact the facility as soon as the issue occurs.
For insurance or damage-related claims, keep your rental agreement, photos, inventory, receipts, insurance or protection-plan details, police report if applicable, and all communications from Public Storage or the facility.
Public Storage Reviews and Complaints
CustomerServiceNumbers.com does not currently show visible Public Storage customer reviews on this page. There is not enough CSN review data yet to identify reliable complaint trends or calculate a meaningful customer-service rating.
Helpful review topics may include reservations, payments, AutoPay, gate access, facility service, unit condition, move-out, rent increases, late fees, lien notices, auction notices, insurance claims, customer support response, app issues and whether Public Storage resolved the issue.
Privacy, Billing and Scam Warnings
- Do not post your full account number, unit number, gate code, lock code, full address, phone number, email address, payment card details, bank details, lien notice, auction notice or access credentials in a public review.
- Use only official PublicStorage.com, the Public Storage app, verified facility pages or official billing tools before entering payment or account information.
- Be cautious with fake storage support numbers, payment links, lien emails, auction threats, refund messages, gift card requests, fake facility texts and social media accounts claiming they can fix your account for a fee.
- If a Public Storage charge appears unfamiliar, compare it with your rental agreement, payment history, AutoPay settings, facility notices and bank statement before filing a dispute.
- CustomerServiceNumbers.com cannot access your Public Storage account, open a gate, stop an auction, reverse a fee, process a payment or resolve a lien notice.
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Share Your Public Storage Customer Service Experience
Have you contacted Public Storage about a reservation, payment, AutoPay issue, gate code, access problem, move-out, rate increase, lien notice, auction notice, facility complaint, insurance claim or account issue? Leave a review below and describe what happened, which support method you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Public Storage, PSA, any Public Storage facility, or any storage insurance or payment provider. Public Storage does not provide customer support through this website. Contact information is provided to help consumers reach the company directly, and reviews reflect the experiences and opinions of individual contributors. This page is not legal, financial, insurance, lien, auction, rental agreement or credit card dispute advice.
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