Aaron’s customer service can help with lease agreements, payments, EZPay, online accounts, deliveries, order cancellations, merchandise returns, repairs, Aaron’s Protection+ and Aaron’s Club. Many account and merchandise issues are handled by the local Aaron’s store assigned to the lease, while national Customer Service can assist with general questions and unresolved concerns.
Aaron’s Customer Service Phone Numbers and Contacts
- Aaron’s Customer Service: 1-800-950-7368
- Phone hours: Monday-Saturday, 9 a.m.-10 p.m. ET
- Live-chat hours: Monday-Saturday, 9 a.m.-10 p.m. ET; Sunday, 10 a.m.-10 p.m. ET
- Contact form: Send Aaron’s Customer Service a message
- Order cancellation, delivery tracking, or MyAccount lockout: 1-888-333-3785
- MyAccount: Manage leases, payments and EZPay
- Frequently asked questions: Review payment, delivery, return and lease information
- Find a local store: Aaron’s store locator
- Current operating company: Aaron’s, LLC
- Corporate and legal address: 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339
- Corporate and legal phone: 1-678-402-3000
- Official website: Aarons.com
The Atlanta corporate number is not the preferred first route for a payment arrangement, delivery, merchandise repair, return, pickup or Protection+ claim. Start with the local store or Aaron’s Customer Service.
Best Aaron’s Support Route by Issue
- Payment arrangement: Contact the local store.
- Make or review a payment: Use MyAccount or contact the store.
- Cancel or change EZPay: Use MyAccount, call the store or call Customer Service.
- Order cancellation before delivery: Call 1-888-333-3785.
- Track an order: Use the tracking link in the order-confirmation email or call 1-888-333-3785.
- Damaged delivery: Contact the local store immediately.
- Merchandise repair while leasing: Contact the local store.
- Return leased merchandise: Arrange pickup or return with the local store.
- Protection+ claim: Contact the store connected with the lease.
- Aaron’s Club cancellation: Use MyAccount or contact the local store.
- Unresolved store complaint: Contact national Customer Service through the telephone number, chat or contact form.
- Privacy request: Use Aaron’s Privacy Portal or call Customer Service.
Information to Have Before Contacting Aaron’s
- Customer name
- Telephone number and email on the account
- Local store name and location
- Lease or agreement number
- Merchandise description
- Delivery date
- Payment dates and amounts
- EZPay authorization details
- Same As Cash or early-purchase deadline
- Order or tracking number
- Repair or pickup history
- Previous support case number
- A concise explanation of the requested resolution
Do not publicly post a complete lease number, Social Security number, payment-card information, bank details, government identification, pay stub, home address, password, verification code or private account screenshot.
Is Aaron’s Rent-to-Own a Loan or Credit?
Aaron’s describes its standard transaction as a lease-to-own or rental-purchase agreement rather than a traditional loan, financing agreement or credit sale.
Under a typical Aaron’s agreement:
- Aaron’s owns the merchandise while it is being leased.
- The customer pays for continued use through renewal payments.
- Ownership is not obtained until all required payments are completed or an available purchase option is exercised.
- The merchandise can generally be returned before ownership is completed.
- The written agreement controls the payment schedule, total cost, fees, purchase options and return requirements.
State laws and individual agreements can differ. Review the complete written agreement before signing or making an early-purchase decision.
Review the Total Cost of Ownership
The Total Cost of Ownership is generally the cash price of the merchandise plus the cost of lease services, taxes and applicable fees.
Before signing, compare:
- Cash price
- Payment amount
- Weekly, biweekly, semimonthly or monthly payment frequency
- Number of required renewal payments
- Cost of lease services
- Total cost of ownership
- Same As Cash amount and deadline
- Early Purchase Option amount
- Optional Aaron’s Club and Protection+ charges
- Taxes and other applicable fees
Completing the full lease-ownership plan generally costs more than paying the cash price. Do not compare plans only by the size of one weekly or monthly payment.
Same As Cash and Early Purchase Options
Aaron’s states that new agreements with a payment option longer than six months may include a Same As Cash option.
- The qualifying period varies by location.
- It is generally 120 days in many locations.
- California agreements generally use a 90-day period.
- The customer pays the cash price plus tax and applicable fees when all requirements are met.
- Regular lease payments must continue until the purchase option is completed.
After the Same As Cash period expires, the agreement may provide an Early Purchase Option. That amount is generally higher than the cash price but lower than the total cost of completing every scheduled payment.
Request the purchase quote and expiration date in writing before submitting payment.
Make an Aaron’s Payment
Customers can generally make payments:
- Through Aaron’s MyAccount
- Through EZPay automatic payments
- At the local store
- By another method accepted by the store and agreement
Most stores accept cash, checks, money orders and major payment cards. An online agreement normally requires a debit or credit card for the first payment.
MyAccount Login Problems
- Open the official MyAccount page.
- Select the login-help option.
- Use Forgot Password when applicable.
- Check the email account for the reset message.
- Call 1-888-333-3785 if the account remains locked.
Do not create repeated accounts until Aaron’s checks whether the lease is already connected with another email address or telephone number.
Cancel or Update Aaron’s EZPay
EZPay authorizes Aaron’s to make recurring payments from the selected card or account on the dates shown in the authorization.
Customers can request an update or cancellation through:
Save confirmation of the change. Canceling EZPay does not cancel the underlying lease or remove the obligation to make payments by another authorized method.
Unexpected or Incorrect Aaron’s Payment
- Review the lease payment schedule.
- Check whether Aaron’s Club or Protection+ is included.
- Review the MyAccount payment history.
- Check for a returned or declined earlier payment.
- Contact the local store and request an account ledger.
- Ask how each payment was applied.
- Request correction of any confirmed error.
- Contact Customer Service if the store does not resolve the discrepancy.
Ask for the current payoff amount, past-due amount, next renewal date and total remaining scheduled payments separately. Those figures may not be the same.
Make a Payment Arrangement
Aaron’s directs customers to the local store for payment arrangements.
Contact the store before the payment date and explain:
- When the payment can be made
- Whether the difficulty is temporary
- Whether EZPay needs to be changed
- Whether returning the merchandise is being considered
- Whether a written arrangement can be provided
Do not assume that a telephone conversation changed the due date. Ask for written confirmation of any approved arrangement and monitor the payment account.
What if You Can No Longer Afford the Lease?
Contact Aaron’s before additional payments become past due. Customers can discuss payment options or arrange the return of the merchandise.
If the merchandise is returned while the agreement is otherwise current:
- Future lease-renewal payments generally stop.
- Previous payments are not refunded because they covered past use.
- The store should provide documentation showing that the merchandise was returned.
If the account is already past due, returning the merchandise may not eliminate amounts that became due before the return. Ask for a final written account statement.
Cancel an Aaron’s Order Before Delivery
An order can generally be canceled before the merchandise arrives.
- Call 1-888-333-3785.
- Provide the order number and delivery information.
- Request written cancellation confirmation.
- Ask when the first payment will be refunded.
- Monitor the original payment card.
The refund is normally returned to the card used for the first payment. Do not rely only on a verbal cancellation when a delivery or payment is already scheduled.
Aaron’s Delivery and Order Tracking
The local store normally contacts the customer to arrange delivery. The order-confirmation email should contain a Track Order button and the expected delivery period.
Delivery timing can depend on:
- Local inventory
- Freight schedules
- Customer verification
- Ability to contact the customer
- Store participation
- Merchandise category
- Delivery address
For additional order-tracking assistance, call
1-888-333-3785.
Damaged or Incorrect Delivery
Contact the local store immediately when merchandise arrives damaged, incomplete or different from the order.
- Photograph the product and packaging.
- Record the model and serial number.
- Keep accessories and manuals.
- Contact the delivering store.
- Explain whether repair, replacement or cancellation is requested.
- Do not discard damaged merchandise without instructions.
Aaron’s Delivery and Setup Limitations
Aaron’s delivery and basic setup do not necessarily include every installation service.
Current exclusions can include:
- Gas connections
- Water connections
- Air-conditioner installation
- Dishwasher installation
- Video or camera doorbell installation
- Assembly of certain specialty items
Confirm required electrical outlets, water lines, gas connections, dryer vents, clearances and third-party installation before delivery.
Return Leased Merchandise
After delivery, customers can contact the local store to arrange a return or pickup, subject to the written agreement.
The merchandise generally must:
- Be in good repair
- Not be dangerous or unsanitary
- Include accessories such as remote controls
- Be accessible for pickup
Original packaging is not normally required, but all important accessories should be returned.
Ask the store for:
- Pickup date and time
- Condition report
- Return receipt
- Final payment status
- Confirmation that future EZPay drafts were stopped
Aaron’s Lifetime Reinstatement
Lifetime Reinstatement may allow a customer who returned merchandise to resume later at the same point in the ownership plan using the same or comparable-value pre-leased merchandise.
Important limitations include:
- The customer must reapply.
- Approval is not guaranteed.
- The replacement merchandise may be comparable rather than identical.
- Lawn equipment, air conditioners, seasonal items and special-order merchandise can be excluded.
- Other agreement and store restrictions may apply.
Service or Repair While Leasing
The local store handles service and repair needs for merchandise still under an active lease.
- Contact the assigned store.
- Describe the problem and any safety concern.
- Provide the product model and serial number.
- Ask whether the item will be repaired, replaced or transported.
- Request a service reference number.
- Keep records of pickup and return dates.
Do not independently pay for a repair or allow an unauthorized technician to open the product until the store confirms how that could affect the lease and service coverage.
Aaron’s Warranty After Ownership
Aaron’s currently describes a Limited Extended Warranty lasting another 60 days after the lease is completed and ownership transfers, except in North Carolina and Washington.
In some states, qualifying Aaron’s Club members may receive additional paid-out product service protection for up to one year after ownership, provided the membership remains active.
The written lease, warranty and Club documents control. Contact the local store before arranging outside service.
Aaron’s Protection+
Aaron’s Protection+, also called AP+, is an optional add-on attached to an individual lease agreement.
Current program features include:
- Cost equal to 10% of the pre-tax renewal payment
- Coverage for qualifying theft
- Coverage for qualifying irreparable damage caused by certain natural events
- A merchandise-replacement benefit for qualifying losses
- Separate enrollment for each lease agreement
It generally does not cover deliberate damage or damage caused by carelessness.
To cancel AP+ or begin a claim, contact the local store. Theft claims may require a police report and evidence of forced entry. Disaster claims may require photographs and documentation.
Aaron’s Club Membership
Aaron’s Club is an optional membership program currently priced at $11.99 per month.
Benefits can include:
- Lease-related protections
- Involuntary-unemployment payment waiver benefits
- Accident assistance
- Medical-concierge services
- Shopping, restaurant and wellness discounts
- Product-service protection after ownership in certain states
One Club membership can cover multiple active agreements. The membership is not required to open a lease.
Cancel Aaron’s Club
- Sign in to MyAccount.
- Open Aaron’s Club Membership.
- Select Manage Your Membership.
- Select Cancel Membership.
- Save the confirmation.
Customers can also cancel through the local store. Canceling Club membership does not automatically return merchandise or end an active lease agreement.
“No Credit Needed” and Credit Reports
“No Credit Needed” does not mean that Aaron’s makes no inquiry into creditworthiness.
Aaron’s states that it may:
- Review credit history and creditworthiness
- Use consumer-reporting information
- Consider income, residence and references
- Require identity verification
A lease application should not affect the applicant’s FICO score, according to Aaron’s, but the inquiry may appear on a credit report. Aaron’s also states that it does not currently report successful lease payments to credit bureaus.
Review all disclosures before applying. Dispute an inaccurate credit-report inquiry directly with the reporting bureau and Aaron’s.
Review the Agreement Before Signing
The Federal Trade Commission recommends comparing rent-to-own and lease-to-own plans by reviewing the complete contract and total cost rather than focusing only on the regular payment.
Keep a complete copy of:
- The signed lease agreement
- Service Plus Addendum
- Same As Cash terms
- Protection+ enrollment or rejection
- Aaron’s Club enrollment
- EZPay authorization
- Receipts and payment history
- Delivery and condition records
Aaron’s Privacy Requests
A privacy request is separate from a lease dispute, payment arrangement or merchandise return. Aaron’s may require identity verification before releasing or deleting account information.
Aaron’s Scam and Account-Security Warnings
- Use Aarons.com, MyAccount and the official store locator.
- Do not trust a support number solely because it appears in a search advertisement.
- Do not share passwords or verification codes with an unexpected caller.
- Do not publicly post a lease number, Social Security number or bank information.
- Verify payment requests with the local store or MyAccount.
- Do not pay an individual employee through a personal payment app.
- A legitimate account adjustment should not require gift cards or cryptocurrency.
- A review posted here does not create a payment arrangement, cancel EZPay or return merchandise.
How to Escalate an Aaron’s Complaint
- Contact the local store responsible for the lease.
- Ask for the store manager when the issue remains unresolved.
- Request an account ledger, purchase quote or written decision.
- Call Aaron’s Customer Service at 1-800-950-7368.
- Use live chat or the official contact form.
- Provide the store, agreement number, dates and requested resolution.
- Ask for a customer-service case number.
- Save payment records, pickup receipts and correspondence.
- Contact the applicable state consumer-protection office when a material dispute remains unresolved.
- Report suspected fraud or deceptive conduct to the Federal Trade Commission when appropriate.
Lease-to-own laws and complaint agencies vary by state. This page does not provide legal advice or interpret an individual agreement.
Aaron’s Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows an Aaron’s rating of 3.0 out of 5 based on one visible review.
The review was submitted in May 2014. The customer said they were making payments of $87.14 but believed only $40 was being applied and wanted to speak with someone.
This is one historical payment-allocation question. It does not establish current companywide complaint trends involving pricing, lease contracts, deliveries, repairs, collections or customer-service responsiveness.
New reviews can help readers understand current experiences involving MyAccount, EZPay, payment arrangements, purchase options, deliveries, merchandise returns, repairs, Protection+, Aaron’s Club and complaint escalation.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate support information and share service experiences since 2004. We independently organize contact routes, lease and payment guidance, complaint information, privacy warnings and reader reviews.
We are not owned by Aaron’s, Aaron’s, LLC, The Aaron’s Company, IQVentures, Katapult, any Aaron’s franchise, payment processor, consumer-reporting agency or government office.
Share Your Aaron’s Customer Service Experience
Have you contacted Aaron’s about a lease, payment, EZPay draft, Same As Cash option, delivery, return, repair, Protection+ claim or Club membership? Leave a factual review below and explain which store or support route you used and whether the matter was resolved.
Comments are moderated. Do not include agreement numbers, Social Security numbers, payment-card or bank details, government identification, complete addresses, reference contact details, pay stubs, passwords, verification codes, private account screenshots or employee personal information.
Last Updated: July 14, 2026
Lease and Customer Service Disclaimer
CustomerServiceNumbers.com is not affiliated with Aaron’s, Aaron’s, LLC, The Aaron’s Company, IQVentures, Katapult, any franchise, payment processor, consumer-reporting agency or government office. Aaron’s does not provide customer support through this website.
Telephone numbers, hours, lease terms, purchase options, program prices, payment procedures, return rules, warranty coverage and corporate ownership can change. Review the current written lease, addenda, payment authorization, account records and official Aaron’s website.
This page does not provide financial or legal advice and cannot access an Aaron’s account, change a payment date, cancel EZPay, calculate a purchase option, approve a return, arrange a pickup, repair merchandise, cancel a membership or remove an account balance.
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