Hawaiian Electric (HECO) Customer Service, Outages and Reviews

If you need help with a Hawaiian Electric bill, payment, outage, start or stop of service, solar account, damaged equipment or another electric-service issue, use the contact route for your island and type of problem. Hawaiian Electric provides separate customer-service and outage numbers for Oahu, Maui County and Hawaii Island.

Hawaiian Electric serves customers on Oahu, Maui, Hawaii Island, Molokai and Lanai. The company says its electric utilities serve about 95% of Hawaii’s residents. HECO is commonly used as shorthand for Hawaiian Electric Company, particularly for Oahu service.

Hawaiian Electric Power Outage Help

Hawaiian Electric operates 24/7 trouble lines for outages and electrical-safety concerns. The correct number depends on the island region:

• Oahu: 1-855-304-1212
• Maui County: 1-855-304-8181
• Hawaii Island: 1-855-304-9191

Customers can also report outages online and view regional outage maps through Hawaiian Electric’s Power Outages page.

Before reporting an outage, Hawaiian Electric recommends checking whether nearby homes still have power and checking your own breakers or fuses when it is safe to do so. Report the specific service address so crews can better identify all locations affected by the outage.

If you see a downed or sparking power line or hear an explosion involving electrical equipment, stay away from the area and call the appropriate trouble line. Do not touch a fallen line, a vehicle touching a line or anything that may be energized.

Hawaiian Electric Billing and Payment Help

For a billing question, disputed charge, meter concern, deposit, payment history or account problem, contact the customer-service center serving your island. Existing customers can also use secure messaging through the Online Customer Service Center.

The online account system allows customers to perform tasks that can include:

• View and pay an electric bill
• Review billing and payment history
• Set up automatic bill payment
• Start or stop electric service
• Manage account information

Keep the bill showing the disputed amount and compare meter readings, billing dates and previous usage before contacting customer service. If the amount is unusually high, ask the representative to explain the billing period, meter data, applicable rate and any adjustment shown on the account.

Hawaiian Electric Payment Assistance

Customers having difficulty paying an electric bill should contact Hawaiian Electric as early as possible. The company offers payment arrangements and directs qualifying customers to financial-assistance resources.

Visit the Hawaiian Electric Payment Assistance page for current programs and payment-arrangement options.

If you receive a past-due or disconnection notice, do not ignore it. Contact customer service and explain the amount you can pay, when you can make the payment and whether financial hardship or a medical need affects the household.

Hawaiian Electric also publishes information for customers with special medical needs and customers who use life-support equipment in their homes. Registration with the utility does not guarantee uninterrupted power, so households relying on electrically powered medical equipment should also maintain an emergency backup plan.

Starting or Stopping Hawaiian Electric Service

Customers can start or stop electric service through Hawaiian Electric’s Online Customer Service Center. The company asks new customers to contact it at least one business day before the requested service start date.

Have the service address, requested start date and required account-identification information ready. When stopping service, keep the final-bill information and confirm the forwarding address.

Hawaiian Electric Damage Claims

If electrical equipment or other property was damaged during an outage or power event, Hawaiian Electric provides a formal damage-claim process. The company states that an outage-related claim must be filed within 30 days of the outage.

A claim is not automatically approved because damage occurred during an outage. Hawaiian Electric says eligibility depends on whether the damage resulted from something within the company’s control under its applicable tariff rules.

Keep:

• Date and approximate time of the outage
• Service address
• Account information
• Description of flickering, noises or other conditions observed
• List of damaged property
• Model and approximate age of damaged equipment
• Repair estimates and receipts
• Photographs when useful

Hawaiian Electric advises customers to retain damaged items until the claim is resolved. Review the company’s current damage-claim instructions before submitting a claim.

Current claims telephone numbers include:

• Oahu Claims Department: 808-543-4624
• Maui Claims Department: 808-871-2392
• Hawaii Island Claims Department: 808-969-0279

Hawaiian Electric Solar and Distributed Energy Resources Support

Hawaiian Electric has separate resources for rooftop solar, batteries and customer renewable-energy programs. Customers with an existing Net Energy Metering agreement should note that the original NEM program is closed to new applicants, although existing qualifying NEM customers continue under that program.

For Oahu distributed-energy and photovoltaic questions, Hawaiian Electric lists 808-543-4760. Current solar customers and people considering new systems should review the company’s Smart Renewable Energy Programs before relying on older NEM information.

Hawaiian Electric Public Safety Power Shutoff

Hawaiian Electric may use a Public Safety Power Shutoff, or PSPS, when conditions create an elevated wildfire risk. Customers looking for PSPS information can call the toll-free hotline at 1-844-483-8666.

A PSPS is different from an unplanned equipment failure or storm outage. If power is already out and you need to report the service location, use the appropriate regional outage line.

How to Escalate a Hawaiian Electric Complaint

1. Contact Hawaiian Electric customer service for your island first.
2. Explain the billing, service, meter, payment or other problem clearly.
3. Ask for and save any case or reference number.
4. Record the date of each call and what the representative said.
5. Keep bills, notices, screenshots, payment confirmations and other supporting documents.
6. If the issue remains unresolved, ask Hawaiian Electric what internal escalation options are available.
7. For a regulated utility dispute that remains unresolved, review the Hawaii Public Utilities Commission complaint process.

The Hawaii Public Utilities Commission instructs customers to try resolving a problem with their utility first. If the utility does not resolve the issue satisfactorily, a customer can consider filing an informal complaint with the PUC.

The Hawaii PUC can be reached at 808-586-2020. The PUC regulates electric utilities in Hawaii, but it is not Hawaiian Electric’s customer-service department and should generally be used as an escalation route rather than the first place to report a routine outage or billing question.

About Hawaiian Electric

Hawaiian Electric was established in 1891 and provides electric service across Oahu, Maui, Hawaii Island, Lanai and Molokai. The company says its utilities serve approximately 95% of Hawaii’s 1.4 million residents.

The Hawaiian Electric website now presents customer support across Oahu, Maui County and Hawaii Island under the Hawaiian Electric brand, with regional telephone numbers for customer service, outages, payments, claims and other specialized services.

Hawaiian Electric Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Hawaiian Electric based on 0 submitted reviews. Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted Hawaiian Electric, leave a review below describing the island, type of issue, support route used, response time and whether the problem was resolved. Do not include your electric account number, complete address, payment information, Social Security number or other sensitive personal information.

Related Electric Utility Customer Service Pages

• FPL customer service, outages, billing and payment help
• ComEd customer service, outages, billing and reviews

Frequently Asked Questions

What is the Hawaiian Electric customer service phone number?

For Oahu, call 808-548-7311. Hawaiian Electric has separate customer-service numbers for Maui, Molokai and Lanai, Hilo, Kona and Waimea. Current call-center hours are Monday through Friday from 7:30 a.m. to 6:00 p.m.

What is the HECO outage phone number for Oahu?

Call 1-855-304-1212. Hawaiian Electric says its outage and trouble lines operate 24 hours a day, seven days a week.

What is the Hawaiian Electric outage number for Maui?

For Maui County outages, call 1-855-304-8181.

What is the Hawaiian Electric outage number for Hawaii Island?

For Hawaii Island outages, call 1-855-304-9191.

How do I report a downed power line to Hawaiian Electric?

Stay a safe distance away and call the regional 24/7 trouble line. Hawaiian Electric says customers reporting sparking or downed lines can press 1. Call 911 when there is an immediate life-threatening emergency.

How do I pay my Hawaiian Electric bill?

Customers can use the Online Customer Service Center to view and pay bills. Hawaiian Electric also publishes current information about other payment methods and payment locations on its website.

Does Hawaiian Electric offer payment arrangements?

Yes. Hawaiian Electric provides payment-arrangement options for customers having difficulty paying their electric bills. Contact customer service or use the company’s payment-assistance page as early as possible.

How do I start Hawaiian Electric service?

Use the Hawaiian Electric Online Customer Service Center. The company asks new customers to contact it at least one business day before the requested service start date.

How long do I have to file a Hawaiian Electric damage claim?

Hawaiian Electric currently says an outage-related damage claim must be filed within 30 days of the outage. Approval depends on the circumstances and applicable utility rules.

What is the Hawaiian Electric solar phone number?

For Oahu distributed-energy and photovoltaic questions, Hawaiian Electric lists 808-543-4760. Other island regions may use different renewable-energy contacts.

How do I complain about Hawaiian Electric to the Hawaii PUC?

Try to resolve the issue with Hawaiian Electric first. If it remains unresolved, review the Hawaii Public Utilities Commission’s informal complaint process. The PUC can be reached at 808-586-2020.

Is CustomerServiceNumbers.com affiliated with Hawaiian Electric?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access a Hawaiian Electric account, restore electricity, change a bill, arrange a payment plan, approve a damage claim or contact the utility on a visitor’s behalf.

Why Trust This Hawaiian Electric Contact Guide?

The customer-service numbers, hours, 24/7 outage lines, payment-assistance resources, damage-claim information, solar contact and Hawaii Public Utilities Commission escalation route on this page were checked against current Hawaiian Electric and State of Hawaii resources. The CSN rating and visible review count were also checked directly on this page. This guide was updated in August 2026.

Share your experience: If you contacted Hawaiian Electric about an outage, bill, payment, solar account, service request or claim, leave a review below describing the support route, response time and outcome. Keep account, payment and other sensitive information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Hawaiian Electric Company, Inc., Hawaiian Electric Industries, the Hawaii Public Utilities Commission or the State of Hawaii. This page provides independent contact information and a place for customers to share firsthand reviews. Hawaiian Electric does not provide customer support through this website.