Penn Power customer service can help with electric bills, payments, account changes, start or stop service, payment arrangements, smart meters, electric suppliers and shutoff notices. Power outages and dangerous electrical conditions should be reported through FirstEnergy’s dedicated outage system rather than an ordinary customer-service email.
Penn Power Customer Service Phone Numbers and Support
FirstEnergy’s email form is intended for non-emergency questions and may take up to two business days for a response. Do not use email or a public review to report an outage, downed line, fire, sparking equipment or another urgent electrical condition.
Best Penn Power Support Route by Issue
- Power outage: Report it online, call 1-888-544-4877, or text OUT to 544487.
- Downed line or immediate electrical danger: Stay away and call 911. Then report the condition through Penn Power’s outage system.
- Billing or account question: Call 1-800-720-3600 or sign in to the online account.
- Unable to pay the bill: Contact Penn Power before the due date or shutoff date and ask about payment arrangements and assistance programs.
- Active termination notice: Call Penn Power immediately. If the issue remains unresolved, contact the Pennsylvania Public Utility Commission by phone.
- Medical need for electric service: Ask about medical certification and the Critical Care Program.
- Start, stop or transfer service: Use FirstEnergy’s online service-request tools or call Customer Care.
- Smart-meter question: Call 1-855-344-3400 or select Smart Meter on the contact form.
- Generation supplier or electric-choice issue: Contact the supplier shown on the bill or call 1-888-478-2300.
- Unresolved regulated-utility complaint: Request a Penn Power case number, then contact the Pennsylvania Public Utility Commission.
How to Report a Penn Power Outage
Report the outage even when nearby customers have already called. Individual outage reports can help Penn Power identify localized damage or a problem affecting only one service address.
Have the account phone number, service address and information about damaged lines, poles, transformers or trees available. Restoration estimates can change as crews discover additional storm or equipment damage.
Downed Power Lines and Electrical Emergencies
Assume every downed wire is energized. Stay at least 30 feet away and keep children, pets, vehicles and other people away from the wire and anything it is touching.
- Call 911 for an immediate hazard, fire, injury, traffic danger or downed power line.
- Do not touch, move, drive over or attempt to cover a wire.
- Do not touch fences, trees, puddles, vehicles or debris near the line.
- Do not attempt to trim a tree touching an electrical line.
- Report the condition to Penn Power at 1-888-544-4877.
Penn Power Billing and High-Bill Complaints
For an unexpectedly high bill, compare the current statement with prior bills and review:
- Kilowatt-hour usage
- Number of days in the billing period
- Actual or estimated meter readings
- Generation-supplier charges
- Rate or tariff changes
- Weather and heating or cooling use
- Past-due amounts, late fees and payment arrangements
- Recent appliances, electric heating, electric vehicles or occupancy changes
Contact Penn Power and request a billing review when the usage, reading or charges cannot be explained. Ask for a case number and keep copies of the bill, meter information, payment confirmations and prior correspondence.
Penn Power Payments
Customers can pay through the FirstEnergy online account, Guest Pay, AutoPay, mail or the telephone payment service. One-time payments by bank account, debit card or credit card can be made at
1-800-433-8201. Service fees may apply.
For mailed payments from Pennsylvania customers, FirstEnergy currently lists:
FirstEnergy
P.O. Box 371422
Pittsburgh, PA 15250-7422
Use the payment address shown on the latest bill before mailing a check. Do not send customer-service complaints, medical documents or legal correspondence to a payment-processing address unless Penn Power specifically instructs you to do so.
Payment Assistance, Shutoff Notices and Service Restoration
Penn Power lists several possible assistance and special-arrangement options. Eligibility depends on the household, account, income, circumstances and program rules.
- Payment arrangements or installment plans
- Extended due dates for certain qualifying customers
- Third-party shutoff notification
- Military deferred-payment arrangements
- Critical Care registration
- Medical certification
- Other state, federal and community assistance programs
Review current programs here:
Penn Power payment-assistance programs.
Contact Penn Power as soon as a payment problem develops. Waiting until the day of a scheduled disconnection may limit available options. If service has already been disconnected, ask what payment, arrangement, deposit or documentation is required for restoration.
Medical Certification and Critical Care
A household member with a qualifying medical condition may be eligible for medical certification or Critical Care assistance. Contact Penn Power at
1-800-720-3600 for current forms and instructions.
A medical certificate may provide temporary shutoff protection, but it does not erase the balance. Customers may still be responsible for current charges and payment arrangements while the certificate remains in effect.
Households that rely on electrically powered medical or life-support equipment should maintain an emergency plan for outages, including appropriate battery backup, transportation, medical contacts and another safe location when necessary. Critical Care registration does not guarantee uninterrupted electric service.
Penn Power Smart-Meter Help
For Pennsylvania smart-meter questions, call
1-855-344-3400 or use the FirstEnergy contact form and select Smart Meter.
Have the service address, account number, meter information, notice date and a description of the issue ready. A smart-meter question may involve installation, access, readings, communication problems, equipment notices or customer-owned electrical repairs.
Pennsylvania Electric Choice and Supplier Charges
Penn Power delivers electricity and maintains the distribution system, while some customers choose a separate company to supply the electric generation. Supplier charges and Penn Power delivery charges may appear on the same bill.
For electric-choice questions, call
1-888-478-2300 or review
Penn Power’s Electric Choice information.
If a supplier charge appears unfamiliar, verify the supplier name, contract term, variable or fixed rate, cancellation provisions and enrollment authorization. Contact the supplier when the disputed charge was created by the supplier rather than Penn Power.
How to Escalate a Penn Power Complaint
- Call Penn Power at 1-800-720-3600.
- Explain the issue and requested resolution clearly.
- Ask for a case or reference number.
- Request supervisor review if the first representative cannot resolve the matter.
- Keep bills, notices, meter records, screenshots, payment confirmations and call notes.
- If the regulated-utility issue remains unresolved, contact the Pennsylvania Public Utility Commission.
Customers with an active termination or shutoff notice should call the PUC rather than relying only on an online complaint. The PUC generally expects customers to contact the utility first.
Penn Power Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 visible Penn Power reviews. There is not enough CSN review data to identify reliable customer-service or complaint trends.
Helpful reviews may describe experiences involving outages, restoration estimates, billing, meter readings, supplier charges, payment arrangements, shutoff notices, medical certification, smart meters, service restoration and whether Penn Power resolved the issue.
Utility Scam, Privacy and Safety Warnings
- Use FirstEnergyCorp.com and verified Penn Power phone numbers before entering account or payment information.
- Hang up on callers demanding immediate payment to prevent shutoff, then call 1-800-720-3600 independently.
- FirstEnergy says it does not require prepaid cards as the only form of payment.
- Do not pay a supposed utility employee through gift cards, cryptocurrency, wire transfer or an unknown personal payment account.
- Do not rely only on caller ID; scammers can imitate a utility’s name and phone number.
- Do not allow an unexpected visitor into the home without verifying identification and the purpose of the visit.
- Do not share passwords, one-time security codes, Social Security numbers, full bank information or complete card details with an unexpected caller.
- Never operate a portable generator indoors or connect one directly to household wiring without approved transfer equipment installed by a qualified professional.
- Do not post account numbers, service addresses, shutoff notices, payment details, medical information, phone numbers or email addresses in a public review.
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Have you contacted Penn Power about an outage, bill, supplier charge, payment arrangement, shutoff notice, medical certification, smart meter, service request or unresolved utility complaint? Leave a factual review below and explain which support route you used, how long the response took and whether the issue was resolved.
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Last Updated: July 10, 2026
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CustomerServiceNumbers.com is not affiliated with Pennsylvania Power Company, Penn Power, FirstEnergy Corp., the Pennsylvania Public Utility Commission, an electric-generation supplier or any assistance agency. Penn Power does not provide customer support through this website. Contact information is provided to help customers reach the appropriate official service.
This page is not electrical, emergency, medical, legal, regulatory or financial advice. Official Penn Power account records, tariffs, assistance-program rules, safety instructions and Pennsylvania Public Utility Commission decisions control individual customer matters.
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