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Reach JCP&L Customer Care

1-800-662-3115

Eric Strand

Reach JCP&L Customer Care

JCP&L is invovled in generation, transmission and distribution of electricity, as well as energy management and other energy-related services.

Jersey Central Power & Light Company (JCP&L) USA Corporate Office Headquarters< 1-800-662-3115

JCP&L Customer Service Inquiry

Rated 3.0 out of 5
June 23, 2014

Each month I need to submit a customer reading for a commercial account (my church). When I call the customer service line I get an individual who can only take residential readings. When that individual attempts to transfer me to the commercial division, the call gets lost. What is a surefire way of getting through to the commercial division so I can give them the reading?

Avatar for Dave
Dave

JCP&L Worst Customer Service

Rated 3.0 out of 5
March 31, 2014

The worst customer service company in the world!!!!!! Can’t get a live operator or manager to treat people horribly and there’s nowhere else to go. So why treat us good we can’t shop around. We’re stuck in this mess with no out, due to the bad economy I couldn’t pay them on time so they crap me down at 1 pm they knocked on my door obviously nobody was home. They left a note on my door and shut me down. I’m now helpless with a 12-hour waiting time. I have a dead lizard due to no heat lamp and bad food. One call to my cell could have solved this problem quickly but they are not that smart! My wife was stuck on my driveway with no access to the house without an electric garage door operational. She was out there for 3 hours and is emotionally distraught over the situation. My son had to destroy my sliding door with a gardening tool to gain access to my house. Thanks, JCP&L for a totally embarrassing day with all of my neighbors watching. I can’t believe a company is run so horribly. I’m in business for myself and my customers are spoiled with my great customer service. You guys should all be proud of yourselves!! A very unhappy customer

Avatar for Unhappy
Unhappy

JCP&L Customer Service

Rated 3.0 out of 5
March 31, 2014

I Have Been Trying For Over 2 Hours To Talk To Someone To Report A Street Light That Is Out And All I Can Get Is A Recording That Does Not Provide That Choice And As A Result, I Cannot Report It. I Don’t Have A “Power Outage” Or A “Dim Light” Or A “Wire Down”. I Simply Want To Get Someone To Come Out To Pole No.Bt2072Dv And Put A New Bulb In The Fixture.

Avatar for RON
RON
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 325 reviews)

JCP&L Customer Service Inquiry

Rated 3.0 out of 5
June 23, 2014

Each month I need to submit a customer reading for a commercial account (my church). When I call the customer service line I get an individual who can only take residential readings. When that individual attempts to transfer me to the commercial division, the call gets lost. What is a surefire way of getting through to the commercial division so I can give them the reading?

Avatar for Dave
Dave

JCP&L Worst Customer Service

Rated 3.0 out of 5
March 31, 2014

The worst customer service company in the world!!!!!! Can’t get a live operator or manager to treat people horribly and there’s nowhere else to go. So why treat us good we can’t shop around. We’re stuck in this mess with no out, due to the bad economy I couldn’t pay them on time so they crap me down at 1 pm they knocked on my door obviously nobody was home. They left a note on my door and shut me down. I’m now helpless with a 12-hour waiting time. I have a dead lizard due to no heat lamp and bad food. One call to my cell could have solved this problem quickly but they are not that smart! My wife was stuck on my driveway with no access to the house without an electric garage door operational. She was out there for 3 hours and is emotionally distraught over the situation. My son had to destroy my sliding door with a gardening tool to gain access to my house. Thanks, JCP&L for a totally embarrassing day with all of my neighbors watching. I can’t believe a company is run so horribly. I’m in business for myself and my customers are spoiled with my great customer service. You guys should all be proud of yourselves!! A very unhappy customer

Avatar for Unhappy
Unhappy

JCP&L Customer Service

Rated 3.0 out of 5
March 31, 2014

I Have Been Trying For Over 2 Hours To Talk To Someone To Report A Street Light That Is Out And All I Can Get Is A Recording That Does Not Provide That Choice And As A Result, I Cannot Report It. I Don’t Have A “Power Outage” Or A “Dim Light” Or A “Wire Down”. I Simply Want To Get Someone To Come Out To Pole No.Bt2072Dv And Put A New Bulb In The Fixture.

Avatar for RON
RON