Before purchasing Revlon cosmetics, hair color, nail products, skincare, or beauty tools, it is helpful to know which support channel handles product questions, reactions, retailer returns, discontinued items, ingredients, and warranty concerns. Revlon is a global beauty brand operated by Revlon Consumer Products LLC, part of Revlon Group Holdings LLC.
How to Contact Revlon Customer Service
Revlon provides the following customer-service options for consumers in the United States:
- Consumer Information Center: 1-800-473-8566
- Consumer Service Hours: Monday through Thursday, 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m. Eastern Time
- Online Contact Form: Revlon Contact Us Form
- Consumer Correspondence Address: Revlon Consumer Information Center, 1501 Williamsboro Street, Oxford, NC 27565
- Store Locator: Find Revlon Products
- General FAQs: Revlon Frequently Asked Questions
- Hair Color Help: Revlon Hair Color FAQs
- Ingredient Information: Revlon Ingredients
- Revlon Hair Tools Support: 1-800-487-7273
- Hair Tools Support Hours: Monday through Friday, 7:30 a.m. to 5:00 p.m. Mountain Standard Time, except major U.S. holidays
- Hair Tools Support Website: Revlon Hair Tools Contact Center
- Corporate and Privacy Correspondence Address: Revlon Consumer Products LLC, 55 Water Street, New York, NY 10041
- Official Website: Revlon.com
Revlon states that responses submitted through its online contact form may take several days. The form requests the product name, scent, shade or size, along with the product’s lot code and a description of the issue.
The 55 Water Street address is a corporate and privacy correspondence address. It is not the primary destination for product returns, refunds, hair-tool warranty claims, or routine consumer complaints.
Choose the Correct Revlon Support Route
Cosmetics, Hair Color, Nail, or Skincare Questions
Use the Revlon Consumer Information Center at 1-800-473-8566 or submit the official online contact form for questions involving:
- Lipstick, foundation, mascara, eyeliner, or other cosmetics
- ColorSilk and other Revlon hair-color products
- Nail enamel and nail-care products
- Product ingredients
- Shade selection or matching
- Product performance or quality
- Damaged or defective products
- Missing instructions or components
- Discontinued products
- Comments, suggestions, or complaints
Provide the exact product name, shade, size, purchase location, approximate purchase date, and lot code whenever possible.
Revlon Hair Tools Questions
Hair dryers, curling irons, flat irons, hot-air brushes, One-Step products, and other electrical styling appliances use a separate customer-service system.
For Revlon Hair Tools, use:
- Phone: 1-800-487-7273
- Support Hours: Monday through Friday, 7:30 a.m. to 5:00 p.m. Mountain Standard Time
- Mailing Address: 201 E. Main Street, Suite 300, El Paso, TX 79901
- Support Page: Revlon Hair Tools Support
The Revlon Hair Tools website is operated by Helen of Troy under license. Revlon’s general cosmetics customer-service team may not be able to process an appliance return, exchange, replacement, or warranty claim.
Have the tool’s model number, purchase date, retailer, receipt, and a description of the defect available before requesting assistance.
Revlon Returns, Exchanges, and Refunds
Revlon’s official U.S. FAQ states that regular Revlon cosmetics, hair color, nail products, and personal-care products are not sold directly through Revlon. Instead, the website directs shoppers to authorized online and physical retailers.
Because the retailer processes the sale, ordinary returns and refunds are generally handled by the store or website where the product was purchased.
Before requesting a return, collect:
- The original receipt or digital order confirmation
- The product and its packaging
- The retailer’s order number
- The payment method used
- Photographs if the product arrived damaged
- The product lot code if there is a quality concern
Retailer return periods, receipt requirements, opened-cosmetics rules, and refund methods vary. Review the seller’s policy before returning an opened or used beauty product.
A retailer refund is different from a manufacturer product-quality complaint. Use Revlon Consumer Care when the concern involves the product’s formula, packaging, performance, safety, or manufacturing quality.
Revlon Hair Tools Returns
Revlon Hair Tools accepts eligible returns and exchanges for products purchased directly from RevlonHairTools.com within 30 days of purchase.
Customers should speak with Hair Tools Consumer Services before sending a product back. The support team provides return instructions and determines whether the request should be processed as a return, exchange, or warranty matter.
Revlon Hair Tools states that refunds may take approximately seven to 14 business days to process after Helen of Troy receives the returned merchandise. Additional time may be required for the refund to appear in the customer’s account.
Hair tools purchased through Walmart, Target, Amazon, a drugstore, a beauty retailer, or another seller are generally subject to that retailer’s return policy.
Revlon Hair Tools Warranty Support
Warranty periods for Revlon Hair Tools vary by product. The applicable warranty term is normally printed on the warranty card included in the product packaging or in the product documentation.
Some appliances may have two-year, three-year, or four-year limited warranties, but customers should not assume that every tool has the same coverage.
Before requesting warranty service, locate:
- The complete model number
- The purchase receipt
- The purchase date and retailer
- The warranty card or instruction booklet
- A description of the defect
- Photographs or video when requested
Do not mail an electrical appliance to the El Paso address unless Consumer Services has provided return authorization and shipping instructions.
Warranty coverage generally applies to qualifying product defects. Damage caused by misuse, unauthorized repairs, improper voltage, normal wear, or failure to follow operating instructions may not qualify.
How to Report a Revlon Product Problem
For a damaged, defective, leaking, contaminated, incorrectly labeled, or poorly performing product, submit a report through Revlon’s contact form or telephone the Consumer Information Center.
Include:
- The complete product name
- The shade, scent, and size
- The lot code
- Where and when the product was purchased
- A description of the problem
- When the product was opened and first used
- Photographs of the product and packaging
- The retailer receipt, when available
Revlon’s contact form describes the lot code as a six- to eight-character combination of letters and numbers. It may be printed or stamped on the bottom of the container, dial, package, or product label.
Keep the product and packaging until Revlon has reviewed the report. Customer service may need the lot code or additional information to investigate the manufacturing batch.
Product Reactions and Safety Concerns
Stop using a Revlon product if irritation, burning, swelling, rash, or another unexpected reaction develops. Follow the warning and first-aid instructions printed on the product.
Seek prompt medical attention for a severe reaction, breathing difficulty, eye injury, significant swelling, or another urgent medical concern.
When reporting a reaction to Revlon, provide:
- The exact product and shade
- The ingredient label or packaging
- The lot code
- The date and location of purchase
- When and how the product was used
- A description of the reaction
- Whether medical care was obtained
Do not include medical records or sensitive health information in a public review. Provide private information only through an appropriate official support channel.
Revlon Hair Color Questions
Revlon publishes separate guidance for ColorSilk and other hair-color products. Customers can ask Consumer Care about shade selection, color results, application, gray coverage, product ingredients, and correcting an unexpected result.
Follow the instructions included with the exact hair-color product. Revlon recommends completing the required allergy and color-preview tests before applying hair color.
Important hair-color precautions include:
- Do not use regular hair color on eyebrows or facial hair.
- Do not mix shades unless the product instructions specifically permit it.
- Apply hair color only as directed.
- Observe the processing time printed in the instructions.
- Wait the recommended period between chemical treatments.
- Consult a healthcare professional regarding use during pregnancy or breastfeeding.
Do not rely on instructions for a different Revlon formula or shade. Product directions can vary.
Revlon Ingredients and Allergy Information
Ingredients for a Revlon product are printed on its package or label. Customers can also request an ingredient list for a specific product and shade through the Revlon contact form.
Specify the full product name, shade, finish, and size because similar products can contain different ingredients.
Consumers with known sensitivities should review the current package before every purchase. Product formulas and ingredient lists can change, and an older online list may not match the item currently on a store shelf.
Revlon also publishes general information about ingredients such as fragrances, preservatives, hair dyes, sunscreens, parabens, and color additives.
Revlon Product Shelf Life and Lot Codes
Revlon states that its products typically have a shelf life of at least three years when stored appropriately and unopened. Many cosmetics do not display a traditional expiration date.
Certain regulated products, including products with sunscreen or antiperspirant claims, may have different labeling requirements.
Discard a beauty product when there is an unusual odor, separation, color change, contamination, damaged packaging, or another indication that it should no longer be used.
Lot codes identify manufacturing batches but do not necessarily function as consumer-readable expiration dates. Revlon considers some batch-code information proprietary and may need to interpret the code for the customer.
Discontinued Revlon Products and Shades
Revlon states that it does not have a direct source for purchasing discontinued products. A discontinued shade may occasionally remain available through a retailer, but availability and product condition cannot be guaranteed.
Be cautious when purchasing old or discontinued cosmetics from an unfamiliar marketplace seller. Check the packaging, seller reputation, return policy, lot code, and product condition.
Consumer Care may be able to suggest a current shade or product with similar characteristics, but an exact replacement is not always available.
Revlon Coupons, Samples, and Promotions
Revlon’s FAQ states that coupons, catalogs, and samples are not available for general distribution through customer service.
Promotional offers may be available through retailers, advertisements, Revlon’s website, email programs, or social-media pages. The retailer controls discounts applied to purchases made through its store or website.
Customer service cannot necessarily apply a missed retailer coupon after a transaction has been completed.
How to File a Revlon Complaint
Use the following process for an unresolved product, retailer, refund, quality, or warranty concern:
- Identify the responsible company. Determine whether the issue involves a Revlon product, a retailer transaction, a marketplace seller, a shipping carrier, or a Revlon Hair Tools appliance.
- Save the product and packaging. Keep the lot code, model number, receipt, instructions, and photographs.
- Start with the retailer for transaction problems. The seller normally handles missing orders, wrong items, ordinary returns, and purchase refunds.
- Use Revlon Consumer Care for product concerns. Report formula, packaging, ingredient, quality, or reaction concerns through the official form or phone number.
- Use Hair Tools Consumer Services for appliances. Hair dryers, hot-air brushes, curling irons, and straighteners use the separate Hair Tools support system.
- State the requested resolution. Explain whether you are requesting product information, a replacement, refund guidance, warranty service, or a written response.
- Keep a record. Save case numbers, emails, receipts, photographs, return tracking, and the dates of telephone conversations.
Submitting the same complaint repeatedly through unrelated channels may make it more difficult to connect the messages with the correct product and case.
Revlon Website Accessibility
Revlon accepts questions and concerns involving the accessibility of its website.
The published accessibility support numbers are:
These numbers are intended for website accessibility and compliance concerns, not routine product questions or refunds.
About Revlon
Revlon was founded in 1932 by Charles Revson, Joseph Revson, and Charles Lachman. The company became known for opaque nail enamel and later expanded into lipstick, face makeup, eye products, hair color, skincare, fragrances, and personal-care products.
The Revlon brand is operated by Revlon Consumer Products LLC as part of Revlon Group Holdings LLC. The broader company portfolio includes Revlon, Elizabeth Arden, Almay, ColorSilk, American Crew, Mitchum, Cutex, and other beauty and fragrance brands.
Revlon’s current leadership identifies Michelle Peluso as Chief Executive Officer.
Revlon Hair Tools products are distributed and supported through Helen of Troy under a licensing arrangement. This is why an appliance concern must be directed to a different customer-service team than a lipstick, foundation, nail enamel, or hair-color concern.
Revlon Customer Reviews and Complaints
Customer experiences can vary according to the product, shade, retailer, purchase date, product age, storage conditions, and type of support requested.
A useful Revlon review may include:
- The exact product and shade
- The retailer and approximate purchase date
- The general product condition
- The nature of the concern
- Whether the lot code was provided
- Whether the retailer or Revlon handled the issue
- The support method used
- Whether the problem was resolved
Consumers comparing cosmetics and personal-care companies may also review:
- L’Oréal Customer Service
- Maybelline Customer Service
- Secret Customer Service
- Degree Customer Service
- Playtex Customer Service
Revlon Frequently Asked Questions
What is the Revlon customer-service phone number?
The Revlon Consumer Information Center is available at 1-800-473-8566.
What are Revlon’s customer-service hours?
Revlon currently lists telephone hours as Monday through Thursday from 10:00 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m. Eastern Time.
Does Revlon have an email address for product complaints?
Revlon directs consumers to its online contact form rather than publishing a general product-support email address.
Where can I return Revlon makeup?
Regular Revlon products are sold through retailers, so ordinary returns and refunds should generally be requested from the store or website where the purchase was made.
How do I report a defective Revlon product?
Use Revlon’s contact form or telephone Consumer Care. Include the product name, shade, size, retailer, purchase date, lot code, and a description of the problem.
Where is the lot code on a Revlon product?
The six- to eight-character lot code may be printed or stamped on the bottom of the container, dial, package, or product label.
What is the Revlon Hair Tools phone number?
Revlon Hair Tools Consumer Services is available at 1-800-487-7273.
Can I return a Revlon Hair Tools purchase?
Eligible products purchased directly through RevlonHairTools.com may be returned or exchanged within 30 days. Retail purchases are generally subject to the seller’s return policy.
How long is the warranty on a Revlon hair tool?
Warranty terms vary by appliance. Check the warranty card, instruction booklet, packaging, or product listing for the applicable term.
Does Revlon sell products directly?
Revlon’s U.S. FAQ states that regular Revlon beauty products are not sold directly by Revlon. The website directs shoppers to authorized retailers.
How long do Revlon products last?
Revlon states that its products typically have a shelf life of at least three years. Storage conditions, opening, contamination, and product type can affect usability.
Can Revlon help find a discontinued shade?
Consumer Care may suggest a current alternative, but Revlon states that it does not have a direct source for buying discontinued products.
Who owns Revlon?
The Revlon brand is operated by Revlon Consumer Products LLC, part of Revlon Group Holdings LLC.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share their experiences since 2004.
This page independently organizes Revlon’s official consumer phone number, service hours, product-help resources, retailer return guidance, Hair Tools support, ingredient information, corporate details, and complaint steps. CustomerServiceNumbers.com is not owned or operated by Revlon, Revlon Group Holdings, or Helen of Troy.
Share Your Revlon Customer Service Experience
Have you worked with Revlon regarding cosmetics, hair color, ingredients, a damaged product, an unexpected reaction, a retailer return, a discontinued shade, or a Revlon Hair Tools appliance? Share your experience in the comment section below.
Include the general product, support route used, nature of the issue, and whether it was resolved. Do not post your home address, telephone number, receipt, lot code, medical information, or payment details.
Page Update Note
This Revlon customer-service page was reviewed and updated in July 2026 with current consumer-care hours, online support, corporate information, retailer return guidance, product complaints, ingredients, hair color, Revlon Hair Tools support, warranty routing, and complaint-escalation information.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Revlon, Revlon Consumer Products LLC, Revlon Group Holdings LLC, Helen of Troy, any retailer, marketplace seller, shipping company, or warranty provider.
This page is provided for general informational and consumer-feedback purposes. Phone numbers, hours, addresses, product formulas, retailer policies, warranty terms, and support procedures may change. Verify important product, safety, return, refund, warranty, and corporate information through the appropriate official company or retailer.