Before contacting Maybelline customer service, decide whether your issue involves a product question, shade availability, a discontinued makeup item, ingredient concerns, coupons, promotions, a product reaction, packaging, a retailer purchase, or a broader complaint. Maybelline New York is a L’Oréal USA brand, and U.S. consumers can contact Maybelline through its official phone number and online contact form.
Maybelline Customer Service Phone Number and Support
Use the contact options below for Maybelline customer service, makeup product questions, ingredient concerns, product availability, coupons, promotions, safety questions, and complaints.
- Maybelline Customer Service Phone Number: 1-800-944-0730
- Customer Service Hours: Monday-Friday, 10 AM-5 PM EST
- Official Contact Form: Maybelline Contact Us
- Maybelline FAQ: Maybelline FAQ and product questions
- Official Website: Maybelline.com
- About Maybelline: About Maybelline New York
- Safety Promise: Maybelline Safety Promise
- L’Oréal USA Headquarters: 10 Hudson Yards, New York, NY 10001
- L’Oréal USA Corporate Phone: 1-212-818-1500
Choose the Correct Maybelline Support Route
Maybelline customer service issues can involve product questions, ingredient information, discontinued items, shade matching, coupons, promotions, retailer returns, product quality, or a possible reaction. Choosing the right route can help your question get reviewed faster.
- Product question: Use the Maybelline contact form or call 1-800-944-0730 during posted hours.
- Discontinued or hard-to-find product: Ask Maybelline whether the item is discontinued, renamed, replaced, or available through a current retailer.
- Ingredient or allergen question: Review the product label and product page first, then contact Maybelline with the exact product name and shade.
- Product quality complaint: Save the product, packaging, shade name, lot code, and purchase details before contacting support.
- Retailer return or refund: Start with the store or website where you purchased the product because retailer return policies usually control refunds.
- Coupon or promotion question: Contact Maybelline if the issue involves a Maybelline offer, sweepstakes, or promotion; contact the retailer if the coupon was issued by the store.
- Privacy or data request: Use Maybelline or L’Oréal USA privacy tools rather than posting personal details in a public comment.
What to Have Ready Before Contacting Maybelline
Before calling the Maybelline phone number or submitting the online contact form, gather the information that applies to your issue.
- Product name, such as mascara, foundation, lipstick, eyeliner, concealer, brow product, powder, or eyeshadow
- Shade name, shade number, or color family
- Package type and product size
- UPC, lot code, batch code, or code printed on the product or packaging
- Store or website where the product was purchased
- Purchase date, if available
- Receipt or proof of purchase, if available
- Photos of the package, product, shade label, seal, or issue, if helpful
- Coupon, promotion, or sweepstakes details, if relevant
- A short description of what happened and the resolution you want
Do not post private information in the public review section below. Remove home addresses, phone numbers, emails, full receipts, payment details, store loyalty information, coupon codes tied to accounts, retailer account screenshots, private medical details, skin-condition photos, photos of children, and any health information before leaving a public review.
Common Reasons Customers Contact Maybelline Customer Service
Customers may contact Maybelline support for many cosmetics, product, ingredient, and shopping questions, including:
- Product availability or discontinued makeup questions
- Shade matching for foundation, concealer, lipstick, powder, or brow products
- Mascara, eyeliner, brow, or eye makeup questions
- Product texture, smell, color, formula, packaging, or applicator concerns
- Possible defective, dried-out, broken, leaking, or damaged products
- Ingredient, allergen, fragrance, or sensitive-skin questions
- Product safety, testing, and quality questions
- Coupons, promotions, sweepstakes, samples, or digital offers
- Retailer return, refund, or exchange questions
- Website, newsletter, SMS, email preference, or privacy questions
- Questions about Maybelline product lines, new releases, or product replacements
Product Availability, Discontinued Makeup, and Shade Questions
If you are looking for a discontinued Maybelline product, contact Maybelline customer service with the full product name, shade number, and shade name. Many cosmetics products are renamed, reformulated, repackaged, replaced by a newer line, or phased out by retailers before customers notice.
For shade questions, include the product line and shade you currently use. Maybelline may be able to point you to current products, online shade tools, or similar shades, but availability can vary by retailer. Drugstores, grocery stores, beauty retailers, and online marketplaces may carry different assortments.
If you are searching for a hard-to-find item through third-party sellers, be careful with expired, counterfeit, opened, or old makeup. Cosmetics used near the eyes or lips should be purchased from reliable sources when possible.
Product Quality, Packaging, and Safety Concerns
If your Maybelline product appears dried out, broken, leaking, underfilled, discolored, separated, mislabeled, missing an applicator, or different from previous purchases, save the product and packaging. The lot code, UPC, shade label, and purchase location can help Maybelline review the issue.
Do not continue using a product that appears contaminated, damaged, unusually changed, or unsafe. If you think the product caused a serious reaction, stop using it and seek medical advice when appropriate. Maybelline customer service can answer product questions, but it is not a substitute for medical care.
For product complaints, explain the exact issue, when the product was purchased, whether it was sealed, how it was stored, and whether similar products from the same purchase had the same problem. Photos can help, but remove private details before sharing them publicly.
Ingredients, Allergies, Eye Irritation, and Sensitive Skin
For ingredient questions, start with the ingredient list on the package and the product page on Maybelline.com. Ingredients can vary by product, shade, country, and formula update, so use the exact product name and shade when asking customer service.
If you have allergies, sensitive skin, eye irritation, contact lens concerns, acne concerns, eczema, or another medical condition, contact a qualified healthcare professional for personal guidance. Customer service can explain product information, but it cannot diagnose or treat medical issues.
Do not post private health details in public comments. Avoid sharing photos of rashes, eye irritation, prescriptions, medical diagnoses, or children. Keep your public review focused on the product and customer service experience.
Coupons, Promotions, Samples, and Retailer Purchases
Maybelline products are often sold through retailers, drugstores, grocery stores, beauty stores, mass merchants, and online marketplaces. If your issue involves a refund, return, exchange, damaged shipment, missing item, or store coupon, contact the retailer first because the store usually controls the transaction.
If the issue involves a Maybelline promotion, sweepstakes, sample, digital offer, newsletter, SMS message, or brand campaign, contact Maybelline through the official contact form. Include the promotion name, date, screenshot of the offer, and the email or phone number used to participate, but do not post that information publicly.
If you purchased from a third-party marketplace seller, be cautious with authenticity, expiration, and return terms. Keep your order confirmation and receipt if you need to dispute a product or charge.
Scam, Counterfeit, and Privacy Warning
Be careful with unofficial Maybelline customer service phone numbers, fake social media accounts, counterfeit makeup sellers, lookalike websites, and “free product” offers that ask for payment, gift cards, banking details, or unnecessary personal information.
Use Maybelline’s official website and contact form when sharing product details. Do not provide Social Security numbers, bank logins, payment app transfers, verification codes, gift card numbers, or remote device access to someone claiming to offer a Maybelline refund or coupon.
Counterfeit cosmetics can be risky because ingredients, sanitation, packaging, and expiration dates may not be reliable. Buy Maybelline products from trusted retailers when possible, especially for eye products, lip products, and items used on sensitive skin.
Maybelline Complaints and Escalation Tips
Start with Maybelline customer service at 1-800-944-0730 or the official contact form. Keep your message specific and include the product name, shade, code, purchase location, purchase date, and the problem you experienced.
If the issue involves a store refund, missing shipment, marketplace order, or retailer coupon, contact the retailer as well. Maybelline may be able to review product issues, but the retailer may control the refund or exchange.
If your issue involves a possible safety concern, save the product and packaging. Depending on the issue, you may also contact the retailer, your healthcare provider, or an appropriate consumer safety agency. For billing disputes, contact the store or payment card issuer when needed.
What to Expect When Contacting Maybelline
Maybelline support may ask for your name, contact information, product name, shade, lot code, purchase location, receipt, photos, and a description of the concern. For product questions, the team may provide information about ingredients, availability, product replacements, or where to buy.
Some issues can be answered through the FAQ. Others may require a product review, especially if the concern involves quality, packaging, formula, irritation, or a possible defect. Keep your product and packaging until the issue is resolved.
Maybelline Reviews and Complaints on CSN
CustomerServiceNumbers.com currently shows a 3.0 out of 5 star rating for Maybelline based on 1 review. The visible CSN review is older feedback from 2016 about trying to find Maybelline Ultra Brow Brush-On Color #20 Dark Brown.
Because there is only one older CSN review, this page does not claim broad Maybelline customer sentiment. If you have contacted Maybelline customer service, called the Maybelline phone number, used the contact form, asked about a discontinued product, reported a makeup quality concern, had an ingredient question, or tried to resolve a coupon, refund, or retailer issue, you can leave a review below. Please remove private product, receipt, payment, health, allergy, and personal information before posting.
Frequently Asked Questions About Maybelline Customer Service
What is the Maybelline customer service phone number?
The Maybelline customer service phone number for U.S. consumers is 1-800-944-0730.
What are Maybelline customer service hours?
Maybelline lists customer service hours as Monday-Friday, 10 AM-5 PM EST.
How do I contact Maybelline online?
Use the official Maybelline Contact Us page and submit the online message form. Maybelline says the contact page is for U.S. consumers only; international customers should use the country website for their region.
How do I ask about a discontinued Maybelline product?
Contact Maybelline with the full product name, shade name, shade number, and any packaging details. Ask whether the product was discontinued, renamed, reformulated, or replaced by a current item.
How do I report a Maybelline product issue?
Call Maybelline or use the contact form. Have the product name, shade, lot code, UPC, purchase location, purchase date, and photos ready if the issue involves packaging, formula, damage, or possible defect.
Can Maybelline help with a store refund?
Maybelline can review product questions and complaints, but the store or website where you purchased the product usually controls refunds, returns, and exchanges. Contact the retailer and Maybelline if needed.
Can I post allergy details, skin photos, or receipts in a review?
No. Do not post medical details, allergy information, skin-condition photos, photos of children, full receipts, home addresses, phone numbers, emails, payment details, account screenshots, or private health information in public comments.
Related Customer Service Resources
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- Read or leave company reviews on ZeroStars.org
Page Update Note
This Maybelline customer service page was updated on June 29, 2026, to verify the current customer service phone number, update support hours, confirm L’Oréal USA headquarters information, remove unsupported broad review claims, remove stray backticks and generic CSNDB/COH homepage links, and add product availability, ingredient, safety, coupon, retailer refund, counterfeit, privacy, and complaint-escalation guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with Maybelline, Maybelline New York, L’Oréal USA, or L’Oréal Groupe. This page is designed to help readers find the right Maybelline support route and share customer service experiences in a public review format.
Share Your Experience
Have you contacted Maybelline customer service, called the Maybelline phone number, used the contact form, asked about a discontinued makeup product, reported a product quality issue, had an ingredient or allergy question, or tried to resolve a coupon, retailer, or refund problem? Share your experience below to help other customers understand what happened and which support route worked best.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Maybelline, Maybelline New York, L’Oréal USA, or L’Oréal Groupe. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support hours, product details, ingredients, safety information, formulas, shades, retailer policies, coupons, promotions, and corporate contacts can change. Contact Maybelline directly for the most current information.
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