Estée Lauder customer service can help with online orders, shipping, returns, refunds, damaged or missing products, beauty advice, discontinued products and Estée E-List account questions. Purchases made through department stores or other retailers generally need to be handled through the original seller.
How to Contact Estée Lauder Customer Service
- Customer Care: 1-877-311-3883
- Phone hours: Monday-Friday, 9:00 AM-9:00 PM ET; Saturday-Sunday, 10:00 AM-6:00 PM ET
- Live chat and Customer Care: Contact Estée Lauder
- Returns: Start or Review a Return
- Order questions: Estée Lauder Order Help
- Shipping information: Estée Lauder Shipping
- Consumer Communications: Consumercare-us@gcc.esteelauder.com
- Corporate address: The Estée Lauder Companies Inc., 767 Fifth Avenue, New York, NY 10153
- Official website: EsteeLauder.com
For routine online orders, shipping, returns and refunds, use the Estée Lauder Customer Care number or online support rather than the corporate office.
Best Estée Lauder Support Route by Issue
- Online order status: Check your account or shipment tracking, then contact Customer Care if additional help is needed.
- Cancel a recent order: Use the cancellation option within 60 minutes of placing the order when available.
- Return or refund: Start through the official online return process.
- Wrong, damaged or missing item: Contact Customer Care promptly and keep the product and shipping materials.
- Missing package: Review carrier tracking, then contact Estée Lauder within the applicable claim period.
- Department-store purchase: Start with the store or retailer that sold the product.
- Discontinued product: Check Estée Lauder’s Discontinued Products and Gone But Not Forgotten resources.
- Beauty or product recommendation: Use live chat with an Estée Lauder Beauty Advisor.
- E-List Rewards problem: Sign in to the loyalty account or contact Customer Care.
Information to Have Before Contacting Estée Lauder
- Order number
- Email address used for the order
- Product name, shade and size
- Purchase and delivery dates
- Retailer name if purchased somewhere other than EsteeLauder.com
- Tracking number for a delivery problem
- Photos of damaged, leaking or incorrect products
- Photos of damaged shipping packaging when applicable
- Return tracking and confirmation
- Previous customer-service case information
- The specific resolution requested
How to Cancel an Estée Lauder Order
Estée Lauder currently provides a short cancellation period for qualifying online orders.
If the order was placed less than 60 minutes ago:
- Sign in to your Estée Lauder account and locate the order, or open the cancellation link in the order-confirmation email.
- Select the cancellation option.
- Complete the cancellation steps.
- Wait for the cancellation-confirmation email.
If you need to change a product, payment method or shipping address, Estée Lauder recommends cancelling the original order during the available window and placing a corrected order.
Once the cancellation option is no longer available, the order may be too far into processing to stop.
Estée Lauder Returns and Refunds
Eligible EsteeLauder.com products can currently be returned within 30 days from the date the order is delivered.
Products generally must be in:
- New condition
- Gently used condition
- A condition that otherwise meets the current return policy
If an order qualified for a free promotional product, that promotional item must also be returned when required.
Items currently excluded from ordinary online returns include:
- Engraved products
- Items identified as Final Sale
- Items identified as nonreturnable
- Gift cards and eGift cards
- Products purchased somewhere other than EsteeLauder.com
Shipping and delivery charges are not refundable.
Use the official Estée Lauder Returns page to generate the appropriate QR code or prepaid return label.
Estée Lauder Refund Timing
Estée Lauder currently says eligible returns are generally processed within approximately 3 business days after they arrive at the warehouse.
Once processed, refunds to credit cards, Estée Lauder gift cards and certain other payment methods can take approximately 7 to 10 business days to appear.
Keep:
- Return confirmation
- Carrier receipt
- Return tracking number
- Refund-confirmation email
until the credit appears.
Damaged, Wrong or Missing Estée Lauder Products
If an EsteeLauder.com order arrives damaged, incorrect or incomplete, contact Customer Care promptly.
Current Estée Lauder guidance gives customers up to 30 days after delivery to report wrong, missing or damaged items.
Keep:
- The affected product
- The shipping box
- Packing materials
- Order confirmation
- Photos showing damage or an incorrect product
Estée Lauder may require photographs before approving a replacement or refund.
Do not throw away damaged merchandise or packaging until Customer Care has provided instructions.
Missing Estée Lauder Packages
If tracking says an order was delivered but the package cannot be found:
- Review the carrier tracking and delivery information.
- Allow for any short carrier-delay period shown by Estée Lauder.
- Check around the delivery location.
- Check with household members, neighbors or building staff when appropriate.
- Contact the carrier when tracking contains delivery evidence you do not recognize.
- Contact Estée Lauder if the package remains missing.
Estée Lauder currently requires a missing-order report within 30 days from the shipment date.
Estée Lauder Purchases From Department Stores and Other Retailers
Products purchased at an Estée Lauder counter, department store, beauty retailer or another seller cannot normally be returned through EsteeLauder.com.
Start with the business that processed the transaction.
Examples can include:
- Macy’s
- Nordstrom
- Beauty retailers
- Department-store Estée Lauder counters
- Other authorized sellers
Keep the original receipt because the retailer’s return period and refund terms control the transaction.
If you cannot return to the original place of purchase and need product assistance, Estée Lauder currently directs customers to Consumer Communications at Consumercare-us@gcc.esteelauder.com.
Estée Lauder Product Questions and Beauty Advice
Estée Lauder provides Beauty Advisor assistance through live chat for questions involving:
- Foundation shades
- Skincare routines
- Makeup recommendations
- Fragrances
- Product alternatives
- Application techniques
Current Beauty Advisor hours can differ from general order-support hours, so check the official Contact Us page before starting a chat.
For a product-quality complaint, provide the complete product name, shade, size, purchase location and a clear description of the problem.
Discontinued Estée Lauder Products
Estée Lauder maintains a current Discontinued Products page that lists discontinued makeup, skincare and fragrance products and suggests current alternatives.
The Estée Lauder Companies also maintains its Gone But Not Forgotten program for a limited selection of discontinued products.
Current program instructions direct customers to The Cosmetics Company Store’s online Gone But Not Forgotten vault when eligible products are available.
Availability is limited, and not every discontinued, seasonal, promotional or limited-edition product can be located.
Be cautious when buying old cosmetics from an unfamiliar marketplace seller because authenticity, age and storage conditions may be difficult to verify.
Estée E-List Loyalty Help
Estée E-List is Estée Lauder’s loyalty program.
Current membership uses three tiers:
- Be Excited: 0-249 points
- Be Enthusiastic: 250-649 points
- Be Envied: 650+ points
Rewards and benefits can include special offers, shipping benefits, birthday rewards and other program features depending on tier.
For missing points, account-access problems or reward questions, sign in to the E-List account or contact Estée Lauder Customer Care.
Do not publish your account password, verification code or private loyalty-account information in a public review.
Estée Lauder eGift Card Help
EsteeLauder.com eGift cards can be used for qualifying online purchases.
Current Estée Lauder guidance states that its eGift cards have:
- No expiration date
- No service fees
For balance questions or a lost or stolen EsteeLauder.com eGift card, call 1-877-311-3883.
Do not publish the complete gift-card number or other redemption information in a public review.
Estée Lauder Corporate Information
The Estée Lauder Companies Inc. remains headquartered at:
The Estée Lauder Companies Inc.
767 Fifth Avenue
New York, NY 10153
The corporate telephone number is 212-572-4200.
This is corporate contact information. Routine EsteeLauder.com orders, returns, refunds and beauty questions should begin with Customer Care at 1-877-311-3883.
How to Escalate an Estée Lauder Customer Service Problem
- Start with Customer Care by phone or live chat.
- Provide the order number and account email privately.
- Explain the problem in a short timeline.
- For damaged, wrong or missing products, keep photographs and packaging.
- For a return, retain the return tracking number.
- If the purchase came from another retailer, begin with that seller.
- Ask for written confirmation of any replacement, refund or other promised resolution.
- Keep correspondence until the issue is resolved.
Estée Lauder Reviews and Complaints
CustomerServiceNumbers.com currently displays an Estée Lauder rating of 0 out of 5 stars based on 0 reviews.
There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends involving Estée Lauder product quality, shipping, returns, refunds, availability or Customer Care.
What to Include in an Estée Lauder Review
Helpful reviews can describe:
- Whether the purchase came from EsteeLauder.com or another retailer
- Online order or shipping experience
- Wrong, missing or damaged merchandise
- Return and refund experience
- Product-quality question
- Discontinued-product assistance
- E-List customer service
- Phone or chat response time
- Whether the promised resolution was completed
Privacy Warning for Estée Lauder Reviews
Do not publish your order number, tracking number, home address, telephone number, email address, gift-card number, payment information, account password or other sensitive personal information in a public review.
Crop identifying information from receipts, shipping labels, order screenshots and return documents before posting them publicly.
Provide order and account information privately through Estée Lauder’s official support channels.
Related Beauty Customer Service Pages
- Lancôme Customer Service
- e.l.f. Cosmetics Customer Service
- CoverGirl Customer Service
- Revlon Customer Service
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Share Your Estée Lauder Customer Service Experience
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Estée Lauder, Estée Lauder Inc., The Estée Lauder Companies Inc., any department store or any other retailer. Estée Lauder does not provide customer support through this website.
Phone numbers, support hours, return deadlines, shipping charges, loyalty terms, product availability and customer-service procedures can change. Contact Estée Lauder or the retailer that processed the purchase directly for decisions concerning a specific order, return or product.