e.l.f. Cosmetics Customer Service: Phone, Orders and Reviews

e.l.f. Cosmetics customer service can help with online orders, shipping, missing or damaged products, returns, promotions, gift cards, account access, and Beauty Squad questions. Use the verified phone number, hours, and online support options below.

How to Contact e.l.f. Cosmetics Customer Service

Call e.l.f. Cosmetics customer service at 212-239-1530. The company currently publishes telephone hours of Monday through Thursday from 9:30 a.m. to 5:30 p.m. EST and Friday from 9:30 a.m. to 3 p.m. EST.

Customers can also email elfcare@elfcosmetics.com or submit the official e.l.f. contact form. The form requests the customer’s name, email address, telephone number, order number, subject, and message.

Include the order number when the question involves an online purchase. If the issue concerns a specific product, include the complete product name, shade, size, purchase date, and photographs when relevant.

What e.l.f. Cosmetics Customer Support Can Help With

Customers commonly contact e.l.f. Cosmetics for help with:

• Online order status and package tracking
• Missing, incorrect, or damaged products
• Shipping delays or delivery questions
• Return and refund requests
• Problems entering or changing a shipping address
• Order errors or website checkout problems
• Promotion and coupon-code questions
• Beauty Squad points, rewards, and account access
• Gift cards and digital gift-card orders
• Auto-Delivery account or order questions
• Product ingredients, shades, availability, or quality concerns
• Mobile app and account problems

e.l.f. Order Tracking and Shipping Help

Customers can use the official package-tracking page to check an order. Have the order confirmation and the email address used during checkout available.

If tracking has not updated, the package is marked delivered but cannot be located, or an item is missing, contact e.l.f. Cosmetics with:

• The complete order number
• The email address used for the purchase
• The shipping address entered at checkout
• The tracking number and carrier
• The delivery status or most recent tracking event
• A list of missing, damaged, or incorrect products
• Photographs of the package, shipping label, and products when relevant

Current shipping information is available on the e.l.f. shipping page.

Missing, Damaged, or Incorrect e.l.f. Products

Use the official contact form if an e.l.f. online order arrives with a missing, damaged, leaking, opened, or incorrect product. Select the closest available subject and provide the order number, product name, shade, quantity, and photographs.

Keep the product, packaging, packing materials, and shipping label until customer service provides instructions. Do not mail a product to an office address without first obtaining the correct return or disposal instructions.

If the product was purchased from a retailer rather than directly from elfcosmetics.com, the retailer’s return or exchange policy may apply. Keep the store receipt and contact the retailer where the purchase was made. e.l.f. customer service may still be able to help with a product-quality concern.

e.l.f. Cosmetics Returns and Refunds

Return requirements can depend on where the product was purchased, the purchase date, and the reason for the return. Review the current policy in the e.l.f. Cosmetics FAQs before sending anything back.

When requesting a return or refund, provide:

• Order number or store receipt
• Purchase date
• Product name and shade
• Reason for the request
• Photographs if the item arrived damaged or incorrect
• The resolution requested

Beauty Squad, Gift Card, and Account Support

Customers experiencing missing Beauty Squad points, reward problems, receipt-scanning issues, account-access problems, or difficulty viewing the Beauty Squad dashboard should include the email address associated with the account when contacting customer service.

Do not include passwords, verification codes, or complete gift-card numbers in an unsecured message. For digital gift-card order questions, use the support information contained in the gift-card confirmation email or the official e.l.f. gift-card resources.

Useful account resources include:

• e.l.f. account login
• Beauty Squad information
• e.l.f. gift cards

How to Escalate an e.l.f. Cosmetics Complaint

If the first contact does not resolve the issue, reply to the existing customer-service email or call 212-239-1530. Ask the representative to locate the previous request and provide a case or reference number when available.

A useful written escalation should include:

1. The order number and purchase date
2. A short chronological description of the problem
3. The dates and methods of previous contact
4. Copies of relevant emails, receipts, and tracking updates
5. Photographs showing damaged or incorrect products
6. The specific resolution being requested

Keep the message concise and factual. Avoid submitting several separate forms for the same issue because that can make the correspondence more difficult to track.

e.l.f. Beauty Corporate Office Address

e.l.f. Cosmetics is part of e.l.f. Beauty, Inc. The company currently identifies its Oakland office at 601 12th Street. Its published legal mailing information includes:

The corporate address is secondary information and should not be used as a product-return address without authorization. For orders, returns, damaged products, rewards, or account questions, begin with e.l.f. Cosmetics customer service.

e.l.f. Cosmetics Customer Service Reviews and Complaints

As of August 6, 2026, the CustomerServiceNumbers.com review section for e.l.f. Cosmetics displays zero published reviews. Its displayed rating is 0 out of 5 because no customers have submitted a rating.

Because there are no visible CSN reviews, there is not enough feedback on this page to identify a reliable pattern involving product quality, affordability, delivery, returns, or customer-service responsiveness.

Customers who have contacted e.l.f. Cosmetics may leave a review below. Include whether the purchase was made through elfcosmetics.com or another retailer, the reason support was needed, the support method used, the approximate response time, and whether the issue was resolved.

Related Cosmetics Customer Service Pages

Customers comparing makeup and beauty brands can also review:

• Maybelline customer service
• CoverGirl customer service

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with e.l.f. Cosmetics, e.l.f. Beauty, Inc., or any retailer selling e.l.f. products.

e.l.f. Cosmetics does not provide customer service through this website. For help with an order, delivery, return, damaged product, Beauty Squad account, gift card, or other concern, contact e.l.f. Cosmetics directly through its official support channels.