Having trouble with an Evenflo car seat, stroller, order, warranty claim, replacement part, or recall? Evenflo’s ParentLink Consumer Care team is the primary support route for customers in the United States and Canada.
Support hours: Monday through Friday, 8 a.m. to 5 p.m. Eastern Time
Online support: Evenflo contact form and live chat
How to Contact Evenflo Customer Service
- Evenflo U.S. ParentLink: 1-800-233-5921
- Evenflo and ExerSaucer Canada: 1-937-773-3971
- Evenflo GOLD in the U.S. and Canada: 1-800-233-2229
- ParentLink email: parentlink@evenflo.com
- Contact form: Send Evenflo a message
- Live chat: Visit the official contact page and look for the chat icon during business hours.
ParentLink provides support for Evenflo, Evenflo GOLD, ExerSaucer, Snugli, and Urbini products. Selecting the correct number can help route the inquiry to the appropriate support team.
Information to Have Before Contacting Evenflo
Evenflo may need specific product information before it can evaluate a warranty, safety, compatibility, or replacement-parts request. Have the following ready:
- Product name and model number
- Date of manufacture
- Purchase date and retailer
- Evenflo.com order number, when applicable
- Receipt or other proof of purchase
- Photos or a short video showing the problem
- Previous case or reference number
- A clear description of the resolution you are requesting
The model number and manufacturing date are normally printed on a label attached to the product. Check the back, bottom, frame, or seating area if the label is not immediately visible.
Evenflo Recalls and Safety Concerns
Review the official Evenflo product notices and recalls page before continuing to use a product that may be affected. Do not assume that every version of a similarly named product is included in a recall.
Customers can also register an Evenflo product online. Registration allows Evenflo to notify the owner when a product notice or recall applies.
For an unresolved car-seat safety concern, consumers can also file a report with the National Highway Traffic Safety Administration. Safety concerns involving other consumer products can be reported through the Consumer Product Safety Commission’s SaferProducts.gov website.
Evenflo Manuals, Warranty and Replacement Parts
Instruction Manuals
Download installation, use, cleaning, and maintenance instructions from the Evenflo manuals page. Match the manual to the exact product model before following its instructions.
Warranty Assistance
Evenflo offers limited warranties that vary by product. Review the official Evenflo warranty information and contact ParentLink with the model number, manufacturing date, proof of purchase, and details about the defect.
Replacement Parts
The Evenflo ParentLink Parts Store carries parts such as covers, wheels, and components for certain car seats, strollers, ExerSaucers, and other products.
Confirm that a replacement part is compatible with the exact model before ordering. Canadian customers are specifically advised to verify compatibility with ParentLink because not every part in the online store is approved for Canadian products.
Car-Seat Installation Help
Evenflo offers live video support appointments for certain car-seat selection and installation questions. Be prepared to provide the child’s age, car-seat model, vehicle year, make, and model.
Evenflo Returns and Refunds
Contact ParentLink at 1-800-233-5921 or use the order history in your Evenflo account to begin an eligible return. Review the complete Evenflo return and refund policy before shipping anything back.
Products purchased from Amazon, Walmart, Target, or another retailer may be governed by that retailer’s return policy. Contact the original seller when the purchase was not made directly through Evenflo.com.
How to Escalate an Evenflo Complaint
If the first ParentLink contact does not resolve the problem:
- Write down the date, time, representative’s name, and case number.
- Ask what documents, photographs, or product details are still needed.
- Submit a written follow-up through the official Evenflo contact form.
- Reply within the existing email thread so the support history remains together.
- State the requested resolution clearly, such as a compatible part, warranty review, replacement, return authorization, or written safety guidance.
For a safety-related complaint, keep the product, model label, photographs, receipt, packaging, and all correspondence unless Evenflo or an official recall notice gives different instructions.
Common Evenflo Customer Service Issues
Customers commonly contact Evenflo about:
- Car-seat installation and compatibility
- Product recalls and safety notices
- Missing or damaged stroller and car-seat parts
- Warranty coverage and replacement requests
- Orders, shipping delays, returns, and refunds
- Obtaining instruction manuals
- Product registration
- Evenflo GOLD support and returns
- Replacement covers, wheels, buckles, and accessories
Evenflo Customer Service Reviews
Customer reviews can help other parents understand how Evenflo handles warranty claims, product concerns, recalls, parts requests, returns, and installation questions. Experiences may vary depending on the product, purchase date, retailer, warranty status, and information supplied to ParentLink.
Share Your Evenflo Experience
Have you contacted Evenflo customer service? Share which support method you used, why you contacted the company, how long the response took, and whether Evenflo resolved the issue.
Please do not post a child’s information, home address, telephone number, order number, payment details, product registration number, or other private information in a public review.
CustomerServiceNumbers.com is an independent consumer resource and is not affiliated with Evenflo. Contact information is provided to help consumers reach the appropriate company support channel.