Need help finding Etix tickets, checking an order, requesting an approved refund, or resolving a canceled event? Use the verified Etix buyer-support options below and keep your nine-digit order number ready.
Etix Customer Service at a Glance
- Customer service phone: 1-800-514-3849
- Phone hours: Monday–Saturday, 9 a.m.–8 p.m. ET; Sunday, noon–8 p.m. ET
- Customer Support Form: Submit an Etix support request
- Order Lookup: Find an order or resend a confirmation
- Support Center: Etix Customer Support
How to Contact Etix Customer Service
Call 1-800-514-3849 for ticket-purchase, delivery or existing-order questions. Etix phone support is available Monday through Saturday from 9 a.m. to 8 p.m. ET and Sunday from noon to 8 p.m. ET.
Customers can also use the official Etix Customer Support Form. Etix says it strives to resolve support-form cases within 48 hours, although matters requiring approval from a venue or promoter can take longer. Reply to the email associated with an existing case instead of submitting duplicate requests.
Information to Have Ready
- Your nine-digit Etix order number
- The email address used for the purchase
- The event, venue and performance date
- Your ticket delivery method
- A short explanation of the problem and the resolution requested
- Only the last four digits of the payment method, when requested through an official Etix form
Do not send full card numbers, passwords or ticket barcodes.
How to Find Missing Etix Tickets or a Confirmation Email
Search your inbox and spam folder for a message from confirmation@etix.com. The confirmation contains the ticket information, nine-digit order number and a link for requesting support.
If the confirmation cannot be found, use the official Etix Order Lookup. The lookup generally requires the purchase email address and the last four digits of the card used for the order.
Additional instructions are available in Etix’s missing-ticket guidance. If the tickets were purchased from a reseller rather than Etix or an authorized venue website, the reseller must usually handle the request.
Etix Refunds, Exchanges and Canceled Events
Refund and exchange availability depends on the event’s venue or promoter. Etix generally cannot modify an order without the client’s approval.
- Canceled event: After formal notification from the promoter, Etix says it emails online purchasers and automatically returns eligible refunds to the original payment card when the event is canceled in its entirety.
- Postponed or rescheduled event: Etix emails purchasers with the new date and any options authorized by the venue or promoter. A new date does not automatically make every order refundable.
- Refund or exchange request: When an option is authorized, use the support link in the original confirmation email or the official Customer Support Form.
- Refund timing: Once processed, Etix says a refund generally appears within 7–10 business days, although the financial institution may affect the timing.
Review Etix’s official cancellation and postponement guidance for more information.
Important Event and Refund Warning
Do not rely only on social media reports that an event has been canceled. Watch for an official email from Etix or the venue. The venue or promoter determines weather cancellations and refund availability. Keep mailed tickets because their return may be required for some rescheduled-event refunds.
Etix Will Call Ticket Pickup
Will Call tickets are generally held at the event box office in the cardholder’s name and may be available about one hour before the event. Bring the order number, a photo ID and the card used for the purchase. Venue-specific procedures can vary, so review Etix’s Will Call instructions and check with the venue before traveling.
Unrecognized Etix Charges
An Etix charge may be connected to a ticket purchased through a venue that uses Etix for ticket processing. Check confirmation emails, event dates and purchases made by other authorized cardholders.
If the charge remains unfamiliar, contact Etix with the transaction date and amount. You may also contact your card issuer promptly to discuss an unauthorized transaction. Do not publish card details or transaction information in the review section.
How to Escalate an Etix Complaint
- Start with the Etix phone line or Customer Support Form.
- Provide the nine-digit order number, event information and a concise timeline.
- State the specific outcome requested without submitting multiple cases.
- Reply to the existing support-case email when providing additional information.
- Contact the venue or promoter separately when the complaint concerns event operations, entry, seating, cancellation policy or an on-site experience.
For urgent event-day issues, call Etix and contact the venue box office directly. Neither Etix nor CustomerServiceNumbers.com can guarantee a refund, exchange or other requested outcome.
Etix Customer Service Reviews and Complaints
This CSN page currently has no published Etix customer reviews. It is therefore unrated, and no reliable positive or negative review trend can be summarized yet.
If you have contacted Etix, share what happened, which contact method you used, approximately how long the response took and whether the issue was resolved. Firsthand details can help other ticket buyers understand the support process.
Privacy reminder: Do not include order numbers, ticket barcodes, payment information, passwords, email addresses, phone numbers or other private information in a public review.
About Etix
Etix is a primary ticketing provider used by venues, promoters and event organizers. Ticket prices, event rules and many refund decisions are established by the venue or promoter rather than Etix.
The following contact information is for organizations interested in using Etix and should not be confused with ticket-buyer support:
- Corporate sales phone: 1-855-704-8976
- Corporate sales email: hello@etix.com
- Corporate address: 909 Aviation Parkway, Suite 900, Morrisville, NC 27560
- Business website: hello.etix.com
Related Ticket Customer Service Pages
- Ticketmaster Customer Service
- Eventbrite Customer Support
- StubHub Customer Service
- Live Nation Customer Service
Frequently Asked Questions
What is the Etix customer service phone number?
The Etix customer service number for ticket buyers is 1-800-514-3849.
What are Etix customer service hours?
Etix lists phone hours as Monday–Saturday from 9 a.m. to 8 p.m. ET and Sunday from noon to 8 p.m. ET.
How can I find my Etix order?
Search for an email from confirmation@etix.com or use the official Order Lookup with the purchase email address and the last four digits of the payment card.
Does Etix refund canceled events?
Etix says eligible refunds are issued automatically after it receives formal notice that an event has been canceled in its entirety. Postponed and rescheduled-event refunds require authorization from the venue or promoter.
Is 1-855-704-8976 the ticket-buyer support number?
No. That number is identified as an Etix corporate sales number for prospective venue clients. Ticket buyers should call 1-800-514-3849.
Share Your Etix Experience
Use the rating and comment section below to describe your Etix customer service experience. Helpful reviews explain the problem, contact method, response time and outcome while protecting all private information.
Page update note: Contact routes, phone hours, order guidance, refund information and related links were checked on August 14, 2026.
Customer Service Numbers Disclaimer: CustomerServiceNumbers.com is an independent information and review website and is not affiliated with Etix. Representatives of this website cannot access tickets, change orders, issue refunds or provide Etix customer support. Contact Etix or the applicable venue directly for assistance.