Need help with an Ethan Allen furniture order, delivery, return, damaged item or product-service issue? Ethan Allen provides centralized support for online purchases, while orders placed through a Design Center are generally handled by the location where the purchase was made.
How to Contact Ethan Allen Customer Service
- Customer service: 1-888-324-3571 (1-888-EAHELP1)
- General customer-service email: customerservice@ethanallen.com
- Online-order email: orders@ethanallen.com
- Customer-service hours: Monday-Friday, 8:30 AM-4:45 PM Eastern Time
- Contact page: Ethan Allen Contact Us
- Check an order: Ethan Allen Order Tracking
- Design Center locator: Find an Ethan Allen Design Center
- Corporate address: Ethan Allen Interiors Inc., 25 Lake Avenue Ext., Danbury, CT 06811
- Corporate telephone: 203-743-8000
- Official website: EthanAllen.com
For an order placed at an Ethan Allen Design Center, contact that location directly. For an ethanallen.com purchase, Client Services and the online-order email are the appropriate starting points.
Best Ethan Allen Support Route by Issue
- Online order: Call 1-888-324-3571 or email orders@ethanallen.com.
- Design Center purchase: Contact the Design Center where the order was placed.
- Order status: Use the official online order-status tool with the order/reference number, email address and billing ZIP code.
- Furniture delivery: Contact the Ethan Allen Service Center listed in the order confirmation or the local Design Center.
- Damaged or defective item: Contact Client Services or the Service Center promptly and provide photographs when appropriate.
- Return: Review the current return rules immediately because eligible products generally have a short return period.
- Product warranty or repair: Contact the Design Center or Service Center responsible for the purchase or delivery.
- Cancel or change an order: Contact Ethan Allen immediately because custom, processed or shipped merchandise may not qualify for cancellation.
Information to Have Before Contacting Ethan Allen
- Order or reference number
- Name and email address used for the purchase
- Billing ZIP code
- Design Center location, if the order was placed in a store
- Product name, item number, fabric, leather or finish
- Purchase and delivery dates
- Service Center information from the confirmation email
- Photos of damaged, defective or incorrect merchandise
- Return or pickup confirmation
- Previous customer-service or service-appointment details
- The resolution requested, such as repair, replacement, return or refund review
How to Check an Ethan Allen Order
Ethan Allen provides an online order-status tool for both online and Design Center purchases.
Use the Ethan Allen Check an Order page and enter:
- Order or reference number
- Order email address
- Billing ZIP code
If the status is unclear, call Client Services or contact the Design Center where the purchase was made.
For furniture using Premier In-Home Delivery, the estimated date can refer to when the local Ethan Allen Service Center expects to receive the merchandise rather than the exact date it will arrive at your home.
Ethan Allen Furniture Delivery
Large Ethan Allen furniture is often delivered through Premier In-Home Delivery.
Once the merchandise reaches the applicable local Service Center, Ethan Allen contacts the customer to schedule an available delivery appointment.
Premier In-Home Delivery can include:
- Inspection of furniture before delivery
- Delivery into the home
- Assembly when required
- Placement in the requested room
- Removal of packing materials for items the delivery team unpacks
Delivery charges depend on factors such as order value and distance from the Service Center.
Measure Before Furniture Delivery
Before ordering large furniture, measure:
- Exterior and interior doors
- Hallways
- Staircases and landings
- Elevators
- Gates
- The final room and placement area
Ethan Allen warns that additional handling charges may apply when furniture cannot be delivered because of access or measurement problems.
Ethan Allen Returns
Ethan Allen’s return policy is more restrictive than the policies offered by many general retailers.
For eligible items shipped by UPS, Ethan Allen currently requires the merchandise to be returned with the applicable Return Authorization paperwork within 10 days of receipt.
For eligible merchandise delivered through Premier In-Home Delivery, contact Ethan Allen at 1-888-324-3571 within 10 days of receiving the delivery. If the return is authorized, Ethan Allen can arrange pickup.
Products that generally cannot be returned include:
- Custom-made or custom-finished items
- Mattresses
- Foundations or box springs
- Direct-wire lighting, including chandeliers
- Custom-cut fabrics
- Custom artwork
Additional exclusions can apply, so check the product page and current Ethan Allen Terms and Conditions before assuming that an item is returnable.
Ethan Allen Return Fees and Refunds
Shipping and delivery charges generally are not refundable.
For qualifying UPS returns in new condition, Ethan Allen’s current terms state that a 15% restocking fee can apply. Wallcoverings can carry a higher restocking fee.
Returned merchandise is inspected before credit is approved.
Ethan Allen says a refund for an authorized furniture return is issued to the original payment method approximately 15 days after the pickup date or after the item reaches its returns distribution center. The bank or credit-card issuer may require additional time before the credit appears on the statement.
Keep all return or pickup documentation until the refund is visible.
Changing or Cancelling an Ethan Allen Order
For an ethanallen.com order, call 1-888-324-3571 or email orders@ethanallen.com as soon as possible.
For an order placed at a Design Center, contact that Design Center directly.
Whether an order can be changed or cancelled depends on its status and whether it is custom merchandise.
Custom-made furniture is generally nonreturnable, so review the product specifications, dimensions, fabric, leather, finish and configuration carefully before approving the order.
For non-custom merchandise that has already reached a shipping terminal, a restocking fee may apply if Ethan Allen agrees to cancel it.
Damaged, Defective or Incorrect Ethan Allen Furniture
For merchandise shipped by UPS that arrives damaged, defective or incorrect, contact Ethan Allen at 1-888-324-3571 or email orders@ethanallen.com.
Include the order number and photographs when possible.
For furniture delivered through Premier In-Home Delivery, contact the Service Center telephone number included with the order confirmation. If that number is unavailable, use the main Client Services number.
Before a service appointment:
- Photograph the entire piece and the affected area.
- Record the purchase and delivery dates.
- Keep fabric, leather and finish information.
- Keep the original order and service documents.
- Describe when the problem first appeared.
Avoid attempting major repairs before Ethan Allen evaluates a possible warranty claim unless necessary to prevent an immediate safety problem.
Ethan Allen Warranty and Product Service
Ethan Allen publishes a Limited Warranty covering qualifying manufacturing and material defects for specified periods depending on the product and component.
Warranty coverage varies by product, so do not assume every furniture part has the same warranty period.
Use the Ethan Allen Warranty information and keep the original purchase and delivery documentation.
For product service:
- Contact the local Design Center for a Design Center purchase.
- Contact the Service Center that delivered Premier In-Home Delivery furniture.
- For an online order, call 1-888-324-3571 or email orders@ethanallen.com.
Normal wear, misuse and other excluded conditions may not qualify for warranty service. Ethan Allen determines coverage based on its warranty and the circumstances of the individual claim.
Ethan Allen Furniture Protection Plans
Ethan Allen also offers optional furniture protection plans for qualifying purchases.
These plans are separate from the Ethan Allen Limited Warranty and are intended for certain accidental stains or damage rather than manufacturing defects.
Review the current Ethan Allen Furniture Protection Plan information for eligibility and claim instructions.
When reporting damage, first determine whether the issue should be handled under:
- The Ethan Allen Limited Warranty
- An optional furniture protection plan
- A delivery-damage claim
- A non-warranty product-service request
Using the correct route can prevent delays.
How to Escalate an Ethan Allen Customer Service Problem
- Start with the Design Center, Service Center or Client Services channel responsible for the order.
- Provide the order number and product information.
- Explain the problem in a short timeline, including purchase, delivery and prior service dates.
- Provide photos for damage, finish, upholstery or workmanship concerns.
- Ask what warranty, return or service policy applies.
- Request a clear next step and expected follow-up.
- Keep emails, photographs, service reports, return paperwork and refund confirmations until the matter is resolved.
Ethan Allen Reviews and Complaints
CustomerServiceNumbers.com currently displays an Ethan Allen rating of 3.0 out of 5 stars based on 3 reviews.
The reviews are older and date from 2014 and 2015.
One June 2015 reviewer reports leather dye flaking from the headrest of a recliner less than a year old and expresses dissatisfaction after Ethan Allen declined responsibility based on the information provided.
A May 2014 reviewer asks about obtaining touch-up dye after the finish on the arm of a sofa wore away.
A June 2014 reviewer asks for help obtaining a replacement key for an Ethan Allen drop-leaf desk.
Two of the three posts therefore involve furniture finish or dye concerns, but the small number and age of the reviews are not enough to establish a current companywide customer-service trend.
What to Include in an Ethan Allen Review
Helpful reviews can describe:
- Whether the purchase was online or through a Design Center
- Furniture delivery and scheduling
- Damage or manufacturing concerns
- Warranty or product-service requests
- Returns and refunds
- Customer-service response time
- Whether a repair, replacement or other resolution was offered
- Whether the promised resolution was completed
Privacy Warning for Ethan Allen Reviews
Do not publish your full order number, home address, phone number, email address, payment information or other sensitive personal information in a public review.
Remove addresses and identifying information from delivery paperwork, invoices and photographs before posting them publicly.
Provide order and account information privately through Ethan Allen’s official support channels.
Related Furniture Customer Service Pages
Ethan Allen Corporate Office Information
For additional headquarters information, see the Ethan Allen Corporate Office Headquarters page.
Routine furniture orders, delivery scheduling, returns and warranty claims should still begin with Ethan Allen Client Services, the appropriate Design Center or the Service Center handling the order.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share company reviews since 2004. We independently organize official contact routes, company policies and public customer feedback so readers can identify the appropriate business to contact about an order or service problem.
Share Your Ethan Allen Customer Service Experience
Have you contacted Ethan Allen about an online order, Design Center purchase, delivery, damaged furniture, warranty claim, return, repair or refund? Leave a rating and review below. Explain which support route you used, how long the response took and whether the issue was resolved.
Comments are moderated. Do not include order numbers, addresses, phone numbers, email addresses, payment information or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Ethan Allen Interiors Inc., Ethan Allen Global, Inc. or any independently operated Ethan Allen Design Center. Ethan Allen does not provide customer support through this website.
Phone numbers, customer-service hours, return requirements, delivery fees, warranty terms and other policies can change. Contact Ethan Allen directly or review its official website for decisions concerning a specific purchase, delivery, return or warranty claim.
