RH customers may need help with a furniture order, delivery appointment, damaged item, return, refund, special order, RH Members Program, RH Credit Card, Gallery purchase, price adjustment, or customer-service complaint. RH, formerly known as Restoration Hardware, provides customer support by phone, online contact form, email, and through its Galleries.

RH Customer Service Contact Information

RH Customer Experience: 1-800-762-1005
Customer Service Hours: Monday-Friday, 6:00 AM-7:00 PM PT; Saturday, 6:00 AM-6:00 PM PT; Sunday, 7:00 AM-6:00 PM PT
Customer Experience Email: customerexperience@rh.com
Online Contact Form: RH Contact Us
RH Galleries: Find an RH Gallery
RH Credit Card Customer Service: 855-507-1495
Corporate Office Phone: 415-924-1005
Corporate Headquarters: RH, 15 Koch Road, Corte Madera, CA 94925

Official Website: RH.com

RH states that questions submitted through its online contact form are generally answered within 24 hours.

For an order-specific problem, include the RH order number when using the contact form or contacting Customer Experience.

Best RH Support Route by Issue

Online or Gallery order: Call 1-800-762-1005 or contact RH Customer Experience.

Furniture delivery: Use the delivery communication supplied with the order or contact Customer Experience.
Damaged furniture: Report the damage immediately, preferably while the delivery team is still present.
Return or exchange: Review the official return policy and contact RH within the applicable 30-day period.

Special-order cancellation: Review the special-order terms before attempting cancellation because special orders generally cannot be canceled, changed, returned, or refunded.
RH Members Program: Review the current membership terms or contact RH Customer Experience.
RH Credit Card: Call 855-507-1495 for the current Synchrony-issued RH Credit Card.

Legacy RH Credit Card: Customers who held an RH Credit Card before April 1, 2026 may need TD Bank support at 866-561-6450.
Gallery-specific issue: Contact the RH Gallery where the transaction or experience occurred.
Lifetime Guarantee question: Contact RH Customer Experience with the product and purchase information.

Information to Have Before Contacting RH

Gather the information relevant to your issue:

RH order number
Email address associated with the order
Purchase date
RH Gallery involved, if applicable
Product name and item number
Fabric, finish, color, or configuration
Scheduled delivery date
Delivery or carrier information
Receipt or proof of purchase
Photographs of damage or defects
Return or refund information
Previous customer-service correspondence
The replacement, repair, return, refund, or other resolution requested

Do not post complete order numbers, payment-card information, home addresses, credit-card account information, photographs showing private household information, or other sensitive details in a public review.

RH Order and Delivery Help

RH sells products through RH.com and its Galleries. Large furniture orders are often handled differently from smaller products shipped by standard carrier.

RH recommends reviewing the order information and preparing for delivery before the scheduled date.

For furniture orders, customers should confirm:

The delivery address is correct.
The item will fit through doors, hallways, stairways, elevators, and other access points.
Any building or condominium delivery restrictions have been communicated to RH.
The space where the furniture will be placed has been cleared.

An adult age 18 or older will be present to receive the delivery.

RH contacts customers when qualifying furniture is ready so a delivery appointment can be scheduled.

RH Unlimited Furniture Delivery

RH offers Unlimited Furniture Delivery for qualifying furniture delivered to one address.

For many qualifying items, RH’s white-glove delivery team will:

Bring the furniture into the home
Unpack the item
Inspect it
Assemble qualifying furniture
Place it in the requested room
Remove qualifying packaging materials

Not every product includes assembly or installation.

Lighting, heavy mirrors, wall décor, bath vanities, bath hardware, and certain other products may require professional installation even when RH delivers them into the home.

Use the official RH Shipping & Delivery page for current delivery terms.

Inspect RH Furniture at Delivery

RH requires an authorized adult age 18 or older to be present during a scheduled furniture-delivery window to receive and inspect the merchandise and sign the delivery receipt.

Inspect furniture before the delivery team leaves whenever possible.

Check for:

Visible damage
Wrong finish or fabric
Missing pieces
Broken hardware
Scratches or dents
Assembly problems
Transit damage

If a defect or damage is identified during delivery, RH states that it will replace the item or schedule a furniture repair technician to resolve the problem at no charge.

Photograph the affected area and make sure the delivery team documents the issue.

RH Standard Shipping

Products that do not qualify for Unlimited Furniture Delivery may ship through standard parcel delivery.

RH currently states that Standard Delivery items generally arrive within approximately 2 to 7 business days.

Rush delivery may also be available for qualifying merchandise at an additional charge.

Shipping rates depend on the merchandise value and type of shipment, so review the current amount during checkout rather than relying on an older shipping-rate table.

RH Return and Exchange Policy

RH currently allows eligible merchandise to be returned or exchanged within 30 days of the delivery date with proof of purchase.

Returned merchandise is inspected before an exchange, credit, or refund is issued.

RH may refuse a return or exchange when merchandise is no longer in as-new condition because of damage or misuse.

Delivery fees are generally nonrefundable except when the return involves a manufacturing defect or transit damage.

Use the official RH Return Policy before sending or transporting merchandise.

Can Furniture Be Returned to an RH Gallery?

RH states that its Galleries cannot accept returns of furniture or other large merchandise.

Contact RH Customer Experience for the proper pickup or return process rather than transporting a large furniture item to a Gallery without confirmation.

For smaller eligible merchandise, contact the Gallery or Customer Experience to confirm the correct return route before making a special trip.

RH Special Orders

Special-order merchandise has much stricter rules than ordinary in-stock products.

RH states that special orders:

Begin production shortly after the order is submitted.
Are made to the customer’s specifications.
Cannot generally be canceled.
Cannot generally be changed.
Cannot be returned.
Cannot be refunded.

RH currently charges a nonrefundable 50% deposit when a special order is placed.

The remaining balance is charged when the merchandise ships.

Review fabrics, dimensions, finishes, configuration, delivery address, room measurements, and other specifications carefully before approving a special order.

Personalized and Monogrammed RH Merchandise

RH classifies monogrammed and personalized merchandise as special order.

These products are generally:

Non-cancellable
Non-returnable
Non-exchangeable
Nonrefundable

Confirm spelling, initials, color, size, and other personalization details before submitting the order.

RH Outlet Return Policy

Items purchased through an RH Outlet are final sale.

RH states that Outlet merchandise cannot be returned or exchanged.

Inspect Outlet merchandise carefully before purchasing, including its condition, measurements, finish, hardware, and any visible imperfections.

Ask questions about the exact item before completing the transaction because the standard 30-day RH return policy does not apply to Outlet purchases.

RH Mattress and Foundation Returns

Unopened mattresses and foundations that remain in the manufacturer’s packaging may be returned within 30 days of delivery with proof of purchase.

RH states that mattresses and foundations cannot be returned or exchanged after the vendor packaging has been removed.

Delivery fees are nonrefundable.

RH currently states that mattresses and foundations include a limited 10-year manufacturer’s warranty.

Canceling an RH Order

For regular merchandise, contact Customer Experience as quickly as possible if you need to cancel an order.

RH states that delivery fees are not charged when an eligible order is successfully canceled before the merchandise ships.

Special orders are different. The 50% special-order deposit is nonrefundable, and special orders generally cannot be canceled or altered after placement.

Do not assume that sending an email or submitting a contact form has canceled an order. Ask RH to confirm the cancellation and retain the confirmation.

RH Refunds

Approved refunds are generally returned to the original payment method.

RH’s FAQs state that credit-card refunds can take approximately one to two billing periods to appear on the statement after processing.

Keep:

The receipt
Return confirmation
Pickup information
Return tracking
Refund confirmation

until the credit has appeared.

If the expected refund does not post after the stated processing period, contact RH with the order and return information.

RH Price Adjustments

RH currently offers a one-time price adjustment on qualifying purchases when the original receipt or proof of purchase is presented within 30 days of delivery or Gallery purchase.

Price adjustments are not currently offered on certain excluded merchandise, including:

Outlet merchandise
Warehouse merchandise
Clearance items
Final-sale merchandise
Seasonal merchandise

Contact RH promptly if an eligible product’s price changes after purchase.

RH Members Program

The RH Members Program is an annual paid membership.

RH currently advertises:

Annual U.S. membership fee: $200 plus applicable tax
Member savings: 30% savings on everything RH, including sale merchandise, subject to limited exclusions
Interior design: Complimentary services through RH Interior Design
Credit-card benefits: Access to qualifying preferred financing offers, subject to approval and applicable terms

Current membership benefits differ from older RH program descriptions that referred to smaller full-price and sale discounts.

Use the official RH Members Program page for current benefits.

RH Membership Fee and Terms

RH’s current program terms list the U.S. membership fee as $200 per year, plus applicable taxes, and state that the membership fee is nonrefundable.

Membership terms can include renewal and cancellation provisions that vary based on the member’s location and applicable law.

For membership questions, customers can contact RH Customer Experience. RH’s membership terms also list:

RH Members email: RHMembers@rh.com
RH Members phone: 888-889-4739

Review the current terms before joining or renewing.

RH Lifetime Guarantee

RH currently provides a Lifetime Guarantee for specified categories of furniture purchased through an RH Gallery or RH.com and used in a residential setting.

For eligible indoor upholstered sofas, sectionals, and chairs, the current Lifetime Guarantee covers the original owner’s:

Frame
Springs
Cushions

Upholstery fabric is excluded.

For qualifying outdoor furniture, the current Lifetime Guarantee covers specified furniture frames for the original owner. Outdoor cushions and fabrics are excluded.

Not every RH product has lifetime coverage. Check the exact product and current RH Lifetime Guarantee before making a claim.

How to Report Damaged or Defective RH Furniture

If furniture arrives damaged or develops a potential defect:

Photograph the complete item and affected area.
Keep the receipt and order information.
Record the delivery date.
Keep any relevant tags or product identification.
Contact RH Customer Experience at 1-800-762-1005.
Explain whether the problem was present at delivery or appeared later.
Ask whether RH plans to repair, replace, exchange, or otherwise resolve the issue.

Do not attempt a significant repair or alteration before RH has had an opportunity to evaluate a potential warranty or guarantee claim.

RH Credit Card Customer Service

RH introduced a new RH Credit Card issued through Synchrony in 2026.

Current RH Credit Card account support is:

855-507-1495

Use this number for:

Account access
Payments
Statements
Credit limits
Billing errors
Authorized users
Closing an RH Credit Card account

Use the official RH Credit Card page for current financing and account information.

For merchandise orders rather than credit-card account questions, contact RH Customer Experience at 1-800-762-1005 or customerexperience@rh.com.

Older RH Credit Cards and TD Bank

RH states that customers who held an RH Credit Card before April 1, 2026 may still need to use the TD Bank legacy-account system.

For those older accounts, RH currently lists:

866-561-6450

Check the bank name shown on the credit-card statement before contacting support so the request reaches the correct issuer.

RH Galleries

RH operates Galleries and other retail locations in the United States and internationally.

Use the official RH Gallery Locator to verify:

Address
Telephone number
Operating hours
Available collections
Interior-design services
Restaurant or hospitality offerings where available

Gallery hours vary by location.

For a complaint about a specific Gallery transaction or employee interaction, document the location, date, purchase information, and staff or department involved.

RH Corporate Headquarters

RH’s current principal executive office is:

RH
15 Koch Road
Corte Madera, CA 94925
415-924-1005

RH is a publicly traded company listed on the New York Stock Exchange under the ticker symbol RH.

For ordinary orders, deliveries, returns, refunds, membership questions, or damaged merchandise, begin with RH Customer Experience rather than the corporate switchboard.

How to Escalate an RH Customer Service Complaint

If the first support contact does not resolve the problem:

Gather the order number, receipt, delivery records, photographs, and previous correspondence.
Call RH Customer Experience at 1-800-762-1005.
Email customerexperience@rh.com or use the contact form when written documentation is useful.

Clearly state whether you are requesting a repair, replacement, return, refund, price adjustment, delivery correction, or another resolution.
Ask for the next action and expected timeframe.
Keep the case information and representative’s response.
Follow up through the existing case if the promised action does not occur.
For a Gallery-specific dispute, contact the Gallery manager as well as Customer Experience when appropriate.

For additional corporate information, see the RH Corporate Office link below.

RH Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 out of 5 stars based on 0 RH reviews.

Because no customer reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify current praise or complaint patterns involving RH furniture quality, delivery, returns, refunds, membership, special orders, Galleries, or customer service.

If you have recently contacted RH, you can share your experience below. Helpful reviews explain the product or order involved, the support route used, how RH responded, and whether the issue was resolved.

Frequently Asked Questions

What is the RH customer service phone number?

RH Customer Experience can be reached at 1-800-762-1005.

What are RH customer service hours?

RH currently lists Customer Experience hours as Monday-Friday from 6:00 AM to 7:00 PM PT, Saturday from 6:00 AM to 6:00 PM PT, and Sunday from 7:00 AM to 6:00 PM PT.

What is the RH customer service email?

RH currently lists customerexperience@rh.com for order questions. Customers can also submit the official online contact form.

How quickly does RH respond to the contact form?

RH states that it generally responds to questions or comments submitted through the contact form within 24 hours.

How long do I have to return an RH purchase?

Eligible RH merchandise can generally be returned or exchanged within 30 days of delivery with proof of purchase. Exclusions apply.

Can I return furniture to an RH Gallery?

RH states that Galleries cannot accept returns of furniture or other large items. Contact Customer Experience for the correct return or pickup process.

Can I return an RH Outlet purchase?

No. RH currently considers Outlet merchandise final sale and does not accept returns or exchanges.

Can an RH special order be canceled?

RH states that special orders generally cannot be canceled, altered, returned, or refunded. A nonrefundable 50% deposit is charged when the special order is placed.

How much does the RH Members Program cost?

The current U.S. RH Members Program fee is $200 per year plus applicable taxes.

What discount do RH Members receive?

RH currently advertises 30% savings on everything RH, including sale items, subject to limited exclusions.

What is the current RH Credit Card customer service number?

For the current Synchrony-issued RH Credit Card, call 855-507-1495. Customers with RH Credit Cards opened before April 1, 2026 may need TD Bank legacy-account support at 866-561-6450.

Does RH have a lifetime furniture warranty?

RH provides a Lifetime Guarantee on specified indoor upholstered furniture components and qualifying outdoor furniture frames for the original owner when the applicable purchase and residential-use requirements are met. Not every product or component is covered.

Where is RH headquartered?

RH’s principal executive office is at 15 Koch Road, Corte Madera, California 94925.

Related Customer Service Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This site is independent and is not owned or operated by RH.

The purpose of this page is to help customers locate current official support routes for RH furniture orders, deliveries, returns, refunds, special orders, membership, credit-card questions, and complaints.

Share Your RH Customer Service Experience

If you have contacted RH about furniture, delivery, a damaged item, special order, return, refund, membership, Gallery purchase, price adjustment, RH Credit Card, or another customer-service issue, describe the issue, support route used, response received, and whether the matter was resolved.

Privacy warning: Do not post complete order numbers, home addresses, payment-card information, credit-card account details, private delivery photographs, account credentials, membership information, private correspondence, or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent information and review website and is not affiliated with RH. CustomerServiceNumbers.com cannot access RH orders or accounts, schedule furniture deliveries, approve returns, issue refunds, change special orders, repair furniture, manage RH Memberships, service RH Credit Card accounts, or act on behalf of RH.

Customer-service hours, delivery terms, return policies, membership benefits, financing options, product guarantees, Gallery information, and other policies can change. Verify important information directly with RH before making a purchase, return, financing, membership, or delivery decision.

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RH Customer Service: Phone, Returns, Delivery & Reviews