Crate & Barrel sells furniture, kitchenware, home décor, gifts and registry items through its website and retail stores. Customers can contact the company about orders, deliveries, returns, damaged merchandise, missing parts, registries, gift cards and account problems.
Crate & Barrel Customer Service Information
Customer Service: 1-800-967-6696
Phone Hours: Monday–Friday, 8 a.m.–7 p.m. CT; Saturday–Sunday, 8 a.m.–6 p.m. CT
Text Support: 312-779-1979
Text Hours: Monday–Friday, 8 a.m.–7 p.m. CT; Saturday–Sunday, 8 a.m.–6 p.m. CT
Online Chat: Daily, 8 a.m.–11 p.m. CT through the Crate & Barrel Customer Service page
Contact Form: Send Crate & Barrel a message
Official Website: CrateandBarrel.com
Information to Have Ready
- Your order, receipt or registry number
- The email address and ZIP code associated with the order
- The item name, SKU and quantity
- The purchase and delivery dates
- Whether the order came from a store, website, registry or third-party seller
- Photographs of damage, defects, packaging and shipping labels
- The requested resolution, such as delivery, replacement, repair, return or refund
- Any previous case number or representative’s name
How to Contact Crate & Barrel
Call 1-800-967-6696 for assistance with orders, products, returns and deliveries. Crate & Barrel also provides text support at 312-779-1979, online chat and a contact form.
For an urgent delivery problem, calling or using chat may provide a faster response than submitting the contact form. Save the chat transcript or case number for follow-up.
Track an Order or Schedule a Delivery
Customers can use the official order-tracking and delivery page to track an order, schedule furniture delivery or start an eligible return. Enter the order number and email address associated with the purchase.
Some furniture, gift-card and swatch orders may not display standard carrier tracking. Contact customer service with the order number if tracking information remains unavailable.
Changing or Canceling an Order
Contact Crate & Barrel as soon as possible if you need to change or cancel an order. An order that has entered processing, production or shipment may no longer qualify for cancellation.
Personalized items, Custom or Made to Order furniture and certain other excluded products cannot generally be modified or canceled. Do not place a replacement order until you confirm whether the original order was successfully canceled.
Furniture Delivery and Rescheduling
Furniture delivery methods and charges depend on the merchandise, delivery address and distance from a shipping point. Review the current shipping and delivery information for the service included with your order.
An adult who is at least 18 years old must generally be present to accept an in-home delivery. Crate & Barrel instructs customers to change or cancel a scheduled delivery at least three days in advance to avoid a possible $35 rescheduling fee.
Before delivery, measure doors, hallways, stairways and elevators. Delivery personnel may not move existing furniture. Confirm whether the order includes placement, assembly and removal of packaging before the delivery date.
Crate & Barrel Return Policy
Crate & Barrel currently accepts returns and exchanges of eligible merchandise in new, unused and resalable condition within 30 days of receipt. A valid proof of purchase is required, and Crate & Barrel determines whether an item qualifies.
Accepted proof of purchase may include an original receipt, electronic receipt, order confirmation, packing slip, order number or registry number. Items cannot generally be returned or exchanged without proof of purchase.
Original shipping charges are not normally refunded, and customers are generally responsible for return shipping or pickup charges. Review the complete Crate & Barrel return policy before shipping an item back.
Return Refunds and Merchandise Credits
An eligible return with proof of purchase is normally refunded to the original payment method. A purchase made with a gift card or merchandise credit may be refunded through a replacement card or credit.
Returns accompanied only by a gift receipt generally receive merchandise credit. Registry returns without standard proof of purchase may receive the item’s current selling price as merchandise credit.
Crate & Barrel states that qualifying mailed returns may take approximately seven to ten business days to be refunded after receipt. Additional processing time may be required before the refund appears in the customer’s account.
Nonreturnable and Custom Merchandise
Return exclusions include personalized merchandise, Custom or Made to Order furniture, final-sale products, store floor samples, live botanicals, cut fabric and merchandise damaged through normal use. Additional exclusions may apply.
If custom or personalized merchandise arrives with a manufacturing defect or shipping damage, Crate & Barrel may repair or replace the affected item or arrange an exchange when repair or replacement is not possible. Photograph the damage and contact customer service promptly.
Damaged, Defective or Incorrect Items
Inspect furniture and large merchandise as soon as it arrives. Photograph visible damage, the packaging, shipping label and product identification. If possible, note visible damage on the delivery paperwork before the delivery team leaves.
Contact Crate & Barrel with the order number, item number and requested resolution. Keep the merchandise and packaging until the company advises whether it will arrange a repair, replacement, pickup or return.
If an assembly-required item is missing hardware or parts, call 1-800-606-6387 and have the product SKU available. Assembly instructions are available through the official assembly-instructions page.
Gift Registry Assistance
For wedding and baby registry assistance, call 1-888-249-4155. Registry specialists are available daily from 8 a.m.–9 p.m. CT.
Eligible non-furniture purchases from a gift registry may be returned for up to 90 days after the event date. Standard exclusions still apply, and furniture is excluded from the extended registry return period. Review the official gift-registry FAQs for current requirements.
Crate & Barrel Gift Card Help
Call 1-877-477-4567 to check a gift-card balance. For a lost, stolen, damaged or compromised gift card, call gift-card customer service at 1-800-606-6458.
Crate & Barrel states that unused gift-card balances do not expire and are not charged service or dormancy fees. Treat gift-card numbers and PINs like cash and do not publish them in a review or support message. Additional information is available in the official gift-card FAQs.
Crate & Barrel Product Recalls
Check the official Crate & Barrel product-recall page if you are concerned about a safety notice. Compare the product name, SKU, manufacture date and other identifying information with the recall notice.
Stop using a recalled product and follow the remedy instructions provided in the applicable notice. Keep photographs, receipts and identifying labels available.
How to Escalate a Crate & Barrel Complaint
- Collect the order number, receipt, photographs and prior correspondence.
- Contact customer service by phone, chat, text or the online form.
- Clearly state the problem and the resolution you are requesting.
- Request a case number and record the representative’s name.
- Ask when you should expect the next update or refund.
- Follow up through the same case if the promised deadline passes.
- For a store purchase, contact the store manager when the issue is specific to that location.
Privacy and Payment Warning
Do not publish complete card numbers, gift-card numbers, PINs, passwords, home addresses, registry details, order numbers or private correspondence in a public review. Crate & Barrel states that email is not encrypted, so customers should not send complete payment-card information by email.
Use Crate & Barrel’s official website and verified support channels. Be cautious of unexpected callers or messages requesting gift cards, cryptocurrency, remote access or account-verification codes.
Crate & Barrel Customer Reviews and Complaints
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If you have contacted Crate & Barrel about an order, delivery, return, damaged product, refund or registry, you may share a firsthand review below. Describe the support channel used, response time and outcome without including private information.
Share Your Crate & Barrel Experience
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Reviews should be based on your own experience. Avoid unsupported accusations, offensive language or personally identifying information about employees or other customers.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer-service information since 2004. We review contact details, support options and related links against current official sources whenever a page is updated.
Company phone numbers, operating hours, return periods, delivery charges and other policies can change. Confirm important or time-sensitive information through Crate & Barrel’s official website before taking action.
Related Customer Service Pages
Frequently Asked Questions
What is the Crate & Barrel customer-service number?
Call Crate & Barrel customer service at 1-800-967-6696.
What are Crate & Barrel’s phone-support hours?
Phone support is available Monday–Friday from 8 a.m.–7 p.m. CT and Saturday–Sunday from 8 a.m.–6 p.m. CT.
Does Crate & Barrel offer online chat?
Yes. Online chat is available through the customer-service page daily from 8 a.m.–11 p.m. CT.
How long do I have to return a Crate & Barrel purchase?
Eligible merchandise in new, unused and resalable condition may generally be returned within 30 days of receipt with valid proof of purchase. Exclusions apply.
Can Custom or Made to Order furniture be returned?
Custom and Made to Order furniture is generally nonreturnable. Contact Crate & Barrel if the item arrives damaged or has a manufacturing defect.
How do I track a Crate & Barrel order?
Use the online order-tracking page with the order number and email address associated with the purchase, or call customer service.
Who handles Crate & Barrel registry assistance?
Call the registry team at 1-888-249-4155, daily from 8 a.m.–9 p.m. CT.
Is CustomerServiceNumbers.com affiliated with Crate & Barrel?
No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access orders, schedule deliveries, approve returns, issue refunds or provide official Crate & Barrel support.
CustomerServiceNumbers.com Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website. This website is not affiliated with, endorsed by or operated by Crate & Barrel, CB2 or their affiliated companies.
CustomerServiceNumbers.com cannot access customer accounts, place or cancel orders, schedule deliveries, approve returns, provide replacement parts, issue refunds, restore gift cards or provide official Crate & Barrel support. Customers must contact Crate & Barrel directly for account- or order-specific assistance.
Reviews and comments are submitted by individual users and reflect their personal experiences and opinions. They are not verified, approved or endorsed by Crate & Barrel or CustomerServiceNumbers.com. Reviews may be moderated for spam, private information, threats, impersonation, unsupported allegations or other prohibited content.
Contact information, service hours, delivery charges, return periods and company policies may change without notice. Always verify time-sensitive information through Crate & Barrel’s official support channels.
Last updated: August 12, 2026.