If your Ring doorbell, camera, alarm, subscription, or account is not working correctly, call Ring Customer Support at 1-800-656-1918. Telephone support is available 24 hours a day, and Ring also provides online chat and self-service troubleshooting.
Ring Customer Service Contact Information
- U.S. customer service: 1-800-656-1918
- Telephone-support hours: 24 hours a day, seven days a week
- Chat and telephone support: Ring Contact Us
- Help Center: Ring Help
- Service outages: Ring System Status
- Official website: Ring.com
- Company: Ring LLC, an Amazon subsidiary
Choose the Right Ring Support Route
- Doorbell, camera, alarm, Wi-Fi, battery, power, or setup problem: Call Ring Customer Support. Ring advises customers to use telephone support for detailed device setup and troubleshooting.
- Billing or subscription problem: Sign in to Ring.com to review your plan and billing history, or call support for assistance.
- Login or account-verification problem: Use Ring’s account-verification instructions or call support.
- Ring.com order or return: Use Ring’s return process within the applicable return period.
- Amazon or retail-store purchase: Contact the retailer for an ordinary return or order problem.
- Possible Ring outage: Check the Ring System Status page before resetting equipment or changing your network.
- Security vulnerability: Use Ring’s official security-reporting information.
Information to Have Ready Before Calling Ring
Preparing the following information can make it easier for Ring to locate your account and troubleshoot the problem:
- The email address associated with your Ring account
- The device name and model
- The Ring.com or retailer order number
- The purchase date and proof of purchase
- The device serial number or MAC ID, if available
- The exact error message shown in the Ring app
- Your Ring plan and billing date, if the issue involves a subscription
- The troubleshooting steps you have already completed
Generating a Ring Support Code
A Ring representative may ask you to generate a six-digit support code to verify your account. This code is different from a normal sign-in verification code.
- Open the Ring app and go to the main dashboard.
- Open Control Center.
- Select Support.
- Select Generate Code.
- Provide the code only to a verified Ring Customer Support representative.
Ring explains that the code gives the representative temporary access to limited account information needed for support. See Ring’s account-verification instructions for additional options.
Ring Returns and Refunds
Ring offers a 45-day refund period for eligible products purchased directly through Ring.com. The period begins when the order is delivered.
- Eligible returns within the 45-day period have no return charge.
- Ring.com order numbers beginning with 001 can normally be started through Ring’s online return process.
- For order numbers beginning with 004 or bundled products, call 1-800-656-1918.
- Ring says refunds are issued to the original payment method within 7–10 business days after the returned product is received.
- Products purchased from Amazon or another retailer must be returned through that retailer.
Review the complete Ring shipping and return policy before mailing a product.
Ring Device Warranty
Eligible new and Certified Refurbished Ring devices purchased from Ring, Amazon, or an authorized reseller generally include a one-year limited warranty against defects in materials and workmanship under ordinary consumer use.
The warranty does not generally cover used devices, Amazon Warehouse used devices, accidents, misuse, unauthorized alterations, third-party repairs, or other external damage. Contact Ring before sending a device anywhere for warranty service and follow the representative’s return instructions.
Read the current Ring limited warranty for eligibility, exclusions, and available remedies.
Canceling a Ring Plan
Ring plans can be canceled through Ring.com:
- Sign in to your Ring account.
- Select Plan from the menu.
- Choose the plan you want to cancel.
- Confirm the cancellation.
Your plan and add-ons will stop at the end of the current billing period and will not renew. Ring states that subscription-cancellation refunds are unavailable unless required by applicable law.
Download any videos you want to keep before canceling. Ring says recorded videos will be lost when plan access ends and cannot be restored if you subscribe again later.
See Ring’s current cancellation instructions.
Ring Corporate Information
Ring LLC is an Amazon subsidiary. Ring’s current legal and warranty materials list the following business address:
Ring LLC
12515 Cerise Avenue
Hawthorne, CA 90250
This address is not a retail store, repair counter, return center, or guaranteed walk-in customer-service location. Do not mail a Ring device to this address unless Ring provides written shipping instructions.
Frequently Asked Questions
What is the Ring customer service phone number?
Ring Customer Support can be reached at 1-800-656-1918 in the United States.
Is Ring telephone support available 24 hours?
Yes. Ring’s U.S. contact page lists telephone-support hours as 24/7.
Does Ring offer customer-service chat?
Yes. Chat is available through Ring’s contact page and the Ring app. For detailed device setup or troubleshooting, Ring directs customers to telephone support.
Does Ring publish a general support email address?
Ring primarily directs ordinary customer-service requests to telephone support, chat, and its Help Center rather than one general public support email address.
How can I check whether Ring is experiencing an outage?
Visit the official Ring System Status page to check for current app, video, account, notification, or service problems.
Can I return a Ring product purchased from a retailer?
Ring’s direct return process applies to Ring.com purchases. Products purchased from Amazon or another retailer must normally be returned through that seller.
Where is Ring located?
Ring LLC’s current business address is 12515 Cerise Avenue, Hawthorne, California 90250.
Safety and Privacy Reminder
Ring Customer Support is not an emergency-response service. If someone is in immediate danger or a crime is occurring, contact 911 or the appropriate local emergency service.
Never publish your password, verification code, support code, home address, camera location, video recordings, MAC ID, payment information, or account email in a public review. Give a support code only to a verified Ring representative reached through Ring’s official website or published phone number.
Ring Customer Reviews and Complaints
There were no published customer reviews on this page at the time of this update. If you have contacted Ring about a doorbell, camera, alarm, subscription, return, warranty claim, or account problem, you can share your experience below.
Related Customer Service Numbers
- Amazon Customer Service — Ring’s parent company
- Google Nest Customer Service — smart-home camera and doorbell support
- SimpliSafe Customer Service — home-security system support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published consumer contact information since 2004. We review official company support pages, return policies, warranty terms, account-help instructions, corporate information, and customer feedback to help readers locate the correct support route.
Share Your Experience
Have you contacted Ring about device setup, connectivity, billing, a subscription, a return, or a warranty claim? Use the review form below to rate your experience. Include the type of problem, contact method, response time, and outcome, but do not include personal or account information.
Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or operated by Ring LLC or Amazon.
Page Update Note: This page was reviewed on August 15, 2026. It provides current Ring telephone and chat support, account-verification guidance, subscription cancellation instructions, return and warranty information, and the current Ring LLC address.